Broadband Reviews - Fixed Line Broadband Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Listed below are all the fixed line broadband suppliers we've received reviews for.

Click the column headings to sort the table.

Review your Broadband Provider

Sort:	Provider	Satisfaction	Service	Speed	Reliability	Cheapest Broadband
1	TrueSpeed Based on 86 customer ratings for TrueSpeed since 2016-06-17 See 2 reviews	3.9 stars	4.1 stars	3.9 stars	4 stars	Satisfaction 3.9 stars Customer Service 4.1 stars Speed 3.9 stars Reliability 4 stars	£29.99 per month £360 first year cost Go to site
TrueSpeed Satisfaction 3.9 stars Customer Service 4.1 stars Speed 3.9 stars Reliability 4 stars Based on 86 customer ratings for TrueSpeed since 2016-06-17 See 2 reviews £29.99 per month £360 first year cost Go to site
2	Zen Based on 219 customer ratings for Zen since 2020-10-23 See 153 reviews	4.2 stars	4.3 stars	3.8 stars	4 stars	Satisfaction 4.2 stars Customer Service 4.3 stars Speed 3.8 stars Reliability 4 stars	£29.99 per month £380 first year cost £19.99 upfront cost Go to site
Zen Satisfaction 4.2 stars Customer Service 4.3 stars Speed 3.8 stars Reliability 4 stars Based on 219 customer ratings for Zen since 2020-10-23 See 153 reviews £29.99 per month £380 first year cost £19.99 upfront cost Go to site
3	Community Fibre Based on 94 customer ratings for Community Fibre since 2016-02-09 See 3 reviews	4 stars	4.3 stars	4 stars	4 stars	Satisfaction 4 stars Customer Service 4.3 stars Speed 4 stars Reliability 4 stars	£20.00 per month £240 first year cost Go to site
Community Fibre Satisfaction 4 stars Customer Service 4.3 stars Speed 4 stars Reliability 4 stars Based on 94 customer ratings for Community Fibre since 2016-02-09 See 3 reviews £20.00 per month £240 first year cost Go to site
4	Gigaclear Based on 100 customer ratings for Gigaclear since 2020-08-13 See 41 reviews	3.6 stars	3.5 stars	3.8 stars	3.6 stars	Satisfaction 3.6 stars Customer Service 3.5 stars Speed 3.8 stars Reliability 3.6 stars	£24.00 first 18 months £288 first year cost Go to site
Gigaclear Satisfaction 3.6 stars Customer Service 3.5 stars Speed 3.8 stars Reliability 3.6 stars Based on 100 customer ratings for Gigaclear since 2020-08-13 See 41 reviews £24.00 first 18 months £288 first year cost Go to site
5	Plusnet Based on 3366 customer ratings for Plusnet since 2020-10-23 See 3456 reviews	3.3 stars	3.5 stars	2.9 stars	3.1 stars	Satisfaction 3.3 stars Customer Service 3.5 stars Speed 2.9 stars Reliability 3.1 stars	£18.99 first 12 months £228 first year cost Go to site
Plusnet Satisfaction 3.3 stars Customer Service 3.5 stars Speed 2.9 stars Reliability 3.1 stars Based on 3366 customer ratings for Plusnet since 2020-10-23 See 3456 reviews £18.99 first 12 months £228 first year cost Go to site
6	Hyperoptic Based on 100 customer ratings for Hyperoptic since 2020-10-07 See 218 reviews	3.1 stars	3.2 stars	3.4 stars	3.1 stars	Satisfaction 3.1 stars Customer Service 3.2 stars Speed 3.4 stars Reliability 3.1 stars	£18.99 first 12 months £238 first year cost £9.99 upfront cost Go to site
Hyperoptic Satisfaction 3.1 stars Customer Service 3.2 stars Speed 3.4 stars Reliability 3.1 stars Based on 100 customer ratings for Hyperoptic since 2020-10-07 See 218 reviews £18.99 first 12 months £238 first year cost £9.99 upfront cost Go to site
7	BT Based on 5817 customer ratings for BT since 2020-10-23 See 3170 reviews	3.1 stars	3.1 stars	2.9 stars	3 stars	Satisfaction 3.1 stars Customer Service 3.1 stars Speed 2.9 stars Reliability 3 stars	£24.99 first 24 months £300 first year cost Go to site
BT Satisfaction 3.1 stars Customer Service 3.1 stars Speed 2.9 stars Reliability 3 stars Based on 5817 customer ratings for BT since 2020-10-23 See 3170 reviews £24.99 first 24 months £300 first year cost Go to site
8	EE Based on 1215 customer ratings for EE since 2020-10-23 See 1535 reviews	3.2 stars	3.5 stars	2.8 stars	3 stars	Satisfaction 3.2 stars Customer Service 3.5 stars Speed 2.8 stars Reliability 3 stars	£23.50 first 18 months £292 first year cost £10.00 upfront cost Go to site
EE Satisfaction 3.2 stars Customer Service 3.5 stars Speed 2.8 stars Reliability 3 stars Based on 1215 customer ratings for EE since 2020-10-23 See 1535 reviews £23.50 first 18 months £292 first year cost £10.00 upfront cost Go to site
9	Virgin Media Based on 5287 customer ratings for Virgin Media since 2020-10-23 See 3988 reviews	3 stars	2.8 stars	3.1 stars	2.9 stars	Satisfaction 3 stars Customer Service 2.8 stars Speed 3.1 stars Reliability 2.9 stars	£24.00 first 18 months £323 first year cost £35.00 upfront cost Go to site
Virgin Media Satisfaction 3 stars Customer Service 2.8 stars Speed 3.1 stars Reliability 2.9 stars Based on 5287 customer ratings for Virgin Media since 2020-10-23 See 3988 reviews £24.00 first 18 months £323 first year cost £35.00 upfront cost Go to site
10	KCOM Based on 100 customer ratings for KCOM since 2020-04-28 See 103 reviews	2.9 stars	3 stars	2.9 stars	2.8 stars	Satisfaction 2.9 stars Customer Service 3 stars Speed 2.9 stars Reliability 2.8 stars	£29.99 first 6 months £420 first year cost Go to site
KCOM Satisfaction 2.9 stars Customer Service 3 stars Speed 2.9 stars Reliability 2.8 stars Based on 100 customer ratings for KCOM since 2020-04-28 See 103 reviews £29.99 first 6 months £420 first year cost Go to site
11	TalkTalk Based on 3548 customer ratings for TalkTalk since 2020-10-23 See 6257 reviews	2.8 stars	2.8 stars	2.7 stars	2.8 stars	Satisfaction 2.8 stars Customer Service 2.8 stars Speed 2.7 stars Reliability 2.8 stars	£23.50 per month £282 first year cost No upfront cost online Go to site
TalkTalk Satisfaction 2.8 stars Customer Service 2.8 stars Speed 2.7 stars Reliability 2.8 stars Based on 3548 customer ratings for TalkTalk since 2020-10-23 See 6257 reviews £23.50 per month £282 first year cost No upfront cost online Go to site
12	Vodafone Based on 1188 customer ratings for Vodafone since 2020-10-23 See 1075 reviews	2.8 stars	2.9 stars	2.7 stars	2.7 stars	Satisfaction 2.8 stars Customer Service 2.9 stars Speed 2.7 stars Reliability 2.7 stars	£19.50 per month £234 first year cost No upfront cost online Go to site
Vodafone Satisfaction 2.8 stars Customer Service 2.9 stars Speed 2.7 stars Reliability 2.7 stars Based on 1188 customer ratings for Vodafone since 2020-10-23 See 1075 reviews £19.50 per month £234 first year cost No upfront cost online Go to site
13	Sky Based on 5718 customer ratings for Sky since 2020-10-23 See 1970 reviews	2.9 stars	3.1 stars	2.6 stars	2.7 stars	Satisfaction 2.9 stars Customer Service 3.1 stars Speed 2.6 stars Reliability 2.7 stars	£26.00 first 18 months £322 first year cost £9.95 upfront cost Go to site
Sky Satisfaction 2.9 stars Customer Service 3.1 stars Speed 2.6 stars Reliability 2.7 stars Based on 5718 customer ratings for Sky since 2020-10-23 See 1970 reviews £26.00 first 18 months £322 first year cost £9.95 upfront cost Go to site
14	Direct Save Based on 100 customer ratings for Direct Save since 2020-02-11 See 444 reviews	2.5 stars	2.8 stars	2.4 stars	2.7 stars	Satisfaction 2.5 stars Customer Service 2.8 stars Speed 2.4 stars Reliability 2.7 stars	£29.95 per month £409 first year cost £49.90 upfront cost Go to site
Direct Save Satisfaction 2.5 stars Customer Service 2.8 stars Speed 2.4 stars Reliability 2.7 stars Based on 100 customer ratings for Direct Save since 2020-02-11 See 444 reviews £29.95 per month £409 first year cost £49.90 upfront cost Go to site
15	NOW Broadband Based on 537 customer ratings for NOW Broadband since 2020-10-23 See 339 reviews	2.8 stars	3 stars	2.5 stars	2.7 stars	Satisfaction 2.8 stars Customer Service 3 stars Speed 2.5 stars Reliability 2.7 stars	£18.00 first 12 months £221 first year cost £5.00 upfront cost Go to site
NOW Broadband Satisfaction 2.8 stars Customer Service 3 stars Speed 2.5 stars Reliability 2.7 stars Based on 537 customer ratings for NOW Broadband since 2020-10-23 See 339 reviews £18.00 first 12 months £221 first year cost £5.00 upfront cost Go to site
16	John Lewis Broadband Based on 219 customer ratings for John Lewis Broadband since 2020-10-24 See 761 reviews	2.5 stars	2.8 stars	2.2 stars	2.3 stars	Satisfaction 2.5 stars Customer Service 2.8 stars Speed 2.2 stars Reliability 2.3 stars	£18.75 first 12 months £225 first year cost Go to site
John Lewis Broadband Satisfaction 2.5 stars Customer Service 2.8 stars Speed 2.2 stars Reliability 2.3 stars Based on 219 customer ratings for John Lewis Broadband since 2020-10-24 See 761 reviews £18.75 first 12 months £225 first year cost Go to site
17	Onestream Based on 152 customer ratings for Onestream since 2020-10-25 See 131 reviews	2.2 stars	2.2 stars	2.4 stars	2.3 stars	Satisfaction 2.2 stars Customer Service 2.2 stars Speed 2.4 stars Reliability 2.3 stars	£19.95 per month £239 first year cost Go to site
Onestream Satisfaction 2.2 stars Customer Service 2.2 stars Speed 2.4 stars Reliability 2.3 stars Based on 152 customer ratings for Onestream since 2020-10-25 See 131 reviews £19.95 per month £239 first year cost Go to site
18	Shell Energy Based on 410 customer ratings for Shell Energy since 2020-10-23 See 512 reviews	2.1 stars	2.3 stars	2.1 stars	2.2 stars	Satisfaction 2.1 stars Customer Service 2.3 stars Speed 2.1 stars Reliability 2.2 stars	£16.99 first 18 months £204 first year cost Go to site
Shell Energy Satisfaction 2.1 stars Customer Service 2.3 stars Speed 2.1 stars Reliability 2.2 stars Based on 410 customer ratings for Shell Energy since 2020-10-23 See 512 reviews £16.99 first 18 months £204 first year cost Go to site
19	italk Based on 100 customer ratings for italk since 2019-07-23 See 56 reviews	2 stars	2.1 stars	1.9 stars	1.9 stars	Satisfaction 2 stars Customer Service 2.1 stars Speed 1.9 stars Reliability 1.9 stars	£19.99 per month £250 first year cost £9.95 upfront cost Go to site
italk Satisfaction 2 stars Customer Service 2.1 stars Speed 1.9 stars Reliability 1.9 stars Based on 100 customer ratings for italk since 2019-07-23 See 56 reviews £19.99 per month £250 first year cost £9.95 upfront cost Go to site
Recent ratings are derived from either the last 12 months or the last 100 customer ratings, whichever is largest. Show all time ratings.

Review your Broadband Provider

Broadband Deals

Home Broadband Providers

Mobile Broadband Deals

Mobile Broadband Providers

Broadband Guides

Broadband Help

Broadband Reviews - Fixed Line Broadband Customer Reviews