TalkTalk Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.5 stars
  • Customer Service
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.4 stars

Based on 11619 customer ratings since 2018-03-21 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5261 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
NEVER USE TALK TALK....

Honestly the worst customer service I have ever recieved in my life. I ordered WiFi to be set up in a flat, it got sent out and the engineer arrived to fit it. Was told it would work from the day talk talk activate it. Never worked....The customer service department are so rude, I have had calls where they have hung up on me due to not knowing what is wrong with my service. They won’t give me my refund which I paid when I signed up to talk talk even though I have not even had 1 second of WiFi. They have arranged for BT openreachj to come out to my apartment a few times and have never shown up. Then to find out that they didn’t have the relevant information in order to get BT reach to come out. Talk talk have had me unscrewing plugs, hours and hours on the phone. Time off work. Honestly you would be mad if you ever went with these cowboys. Just look at the review.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire TalkTalk  
cheap, but when you get a fault its almost impossible to get it fixed, expect to spend at least 1 hr on the call but from experiance you will need to call several times to get it fixed, in my case 6 hrs 5 calls and they just keep asking you to try this try that, they dont understand the line is totally dead. its actually my elderly mothers phone im trying to sort out and she has been in tears over it and im stressed, my advice dont bother with TT
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
deeside TalkTalk  
Worst servive ever receive.
Not only that the broadband was on but in my pc or my phone it says no connection or its says internet way not be available , its been happeing for 5 days.if u guys dont fix up am leaving and go for sky or bt
TalkTalk  
Really bad customer service, cant understand a word I say, put you on hold for over an hour just to tell you to turn your box off for 20 mins, no channels work
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Middlesbrough TalkTalk  
Support team is useless.
I've had a formal complaint about anonymous caller reject for over 6 months but they have not fixed it. Each time they run through the same script. They expect me to hang on the phone for long periods while they do something else.
One time they called and interupted a call to a friend that I was already on. No warning. They just broke in and disconnected my friend.
It seems they can only work to the script and cannot deviate, even when it is obviously wrong. E.g. calling unable to access the account or mail box, "can you access other web sites? Yes. We will test the line! (It is obviously working!)
Their web pages do not work correctly in any of the common browsers. Their answer is that I should call Microsoft or Google to get it fixed!
It just goes on and on with no effective solutions.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
UK TalkTalk  
The worst service I have ever received.

Slow, terrible customer service, terrible internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tamworth TalkTalk  
Absolutely discusted yet again with the level of service with talk talk. My partner recently signed up for broadband at a deal for 2 years at 19.95 per month. He has then received an email stating after 18 months it would be 33.50? Has now spent 3 days being passed from pillar to post trying to get through different numbers and various emails with success. He finally managed today to speak to someone in South Africa today after asking to cancel the order. He has been charged for the call after being asked to stay on the line to listen to the t&c. As of yet he has not received any emails stating it has been cancelled.
Bognor Regis TalkTalk  
Nightmare!!!!!!!! DONT DO IT from day 1 I had people calling from customer services asking for private details (no I said you should have them) hung up the phone called T Talk direct they said it wasn’t them!!!!!
Then started receiving emails asking for details again contacted T Talk not them.
I had scammers knocking on my door within hrs the info they used could only have come from T Talk inside security leak.
NIGHTMARE customer services HA HA HA HA what a JOKE hrs hrs hrs wasted contracts up now THANK GOD!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
North TalkTalk  
Worst broadband provider I have ever had. Slow internet speeds, accusatory customer service staff and totally inflexible approach. They kept losing the change of ownership and cancellation forms I sent for a property I used to live in, so it took 4 months to eventually cancel the service for a house I didn't live in.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol TalkTalk  
I have been a customer for many years and have just discovered that they are charging me over £40 on a legacy package and have never informed me of much cheaper options, despite my partial sight. My internet has not been working for several days, and I have spent over 5 hours on the phone or the chat section trying to get some answers. They told me they had rung me and left voice messages. There are no missed calls or voice messages only phone. Seriously, I don't think the word customer figures inter business model
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brentford TalkTalk  
Absolutely disgusting customer service and broadband services. Intermittent broadband for the past couple of months with a number of calls made to talk talk to ressolve , after hour long phone calls broadband works great for the following week and then back to the usial rubbish! Phoned again today this time an hour and half call with one of theyre useless technicians who kept telling me he would transfer me to a manager but after 10minuts on hold he would re appear back on the end of the phone trying to fill me with more rubbish!!! Just AVOID AT ALL COSTS!!! May seem a good deal and great broadband at first but that soon changes to where it is barely usable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swansea TalkTalk  
What a bunch of cowboys. I have been with them 8 years and all I can say is keep an eye on your bills. I found a charge for 6 pounds for a 8 second call I never made. The number didn't even exist . Customer service is awful and based in Thailand. I cancelled my account and am going with bt . May seem cheap but look for hidden charges and service . Never again avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Norfolk TalkTalk  
Talktalk assured me that they would switch so My partner wouldn’t pay anything after the switch date. They failed to do the switch and the other provider took money out of her account the following month.

I’ve spent hours of my time trying to get her money back and and have waited 2 months so far and it still isn’t resolved.

They have sent me around in circles, making it as difficult as possible clearly in the hope that I will give up.

This has to be the worst customer service that I have ever experienced.

I will never go with Talktalk again.

Just don’t put yourself through it.

Must have taken 5-10mins just to get one of their employees to get my postcode right!
TalkTalk  
customer service is crap,had slow internet for mouths all they do is send new router,changing provider next mouth
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BRIDWATER TalkTalk  
OMG. Just don't bother with these idiots. This is the worst thing I have ever paid money for in my life. Broadband speed started off at 550. Now we never get over 90-100. Downloads so slow and hogs your entire speed so you can't stream tv AND download at the same time. It keeps kicking me off the net and you can't understand a single word the customer service people are saying - and that's IF you can get past the stupid automated service,which down right lies to you. When you can understand what they're saying, the tie to you too!. These so-and-so's should be taken out and shot. Utter garbage. You should be ashamed of yourselves for your sub-human behaviour. I will sue you! I can't even give you the rating you deserve (0 stars), because you can't rate lower than one star! In fact you are even lower than that.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England TalkTalk  
Absolutely terrible service. They lie all of the time. Everything is a battle with them. They first didn't activate my TV Boost and then didn't take my land-line over but insisted they had. Every phone call lasts over an hour and you get nowhere. Its unnecessarily stressful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
England TalkTalk  
I would advise anyone to think before signing up to talk talk in that time I have had no end of problems numerous calls to the call centre witch is not based in the UK it is the worst provider out there I have was offered fiber at £19.95 when I phoned to complain then 2 days later when I called to say that the complaint still was not resolved they offered me the same deal at £25.oo i called today as they sent me out a new router only one of the cables was not the rifght connection and guess what yes they offered me another deal at wait for it £22.95 I am now in the process of looking for a reliable supplier all I can say is avoid .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lanarkshire TalkTalk  
(Month 3 of contract) Absolute jokes! Added charges of £44 what they decided to kindly add on. Had to be put on to 4 different people to discuss this. Was on the phone for over 30 mins to cancel the service they added on. Now on the phone to person number 5 as they to kindly reimburse me of £4.47
Chesterfield TalkTalk  
I have just switched from BT to Talk Talk, after more than 20 years of being a BT customer. I had the superfast BB with the smart hub, which worked fine, no problem. only switched as the price hikes were crippling. So, placed the order to switch using the u-switch website, £70 argos voucher as an incentive, price was great, and opted for the full package. All arrived as scheduled, email on day of switch came through while i was at work, and when i came home, sure enough, my BT hub was flashing orange, and I set up the talk talk hub and tv box, with great ease, all instructions were idiot proof, so made the job a breeze.
I have only rated customer sevice with 3 stars, as i have not had to contact directly, but sure that if i had they would have gained a 5 also.
The connection is by far quicker than the connection i was getting from BT and half the price for the same package.
Thank you Talk Talk for making this a stress free experience.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Dundee TalkTalk  
I’ve been with talk talk for years but will NOT be renewing when my current contract expires in November ... why?

Simply because I found my last bill had an increase charge of £4 for “tv services” ? . Had to spend ages getting through to customer services to find out about the extra charges I knew nothing about. It turns out I was informed by email (more than likely it went in my junk folder therefore not read by me) about the £4 monthly charge for extra tv services I did not want or request ! Yes i was told I’d received an email about the charge and I opted out of receiving the new “tv services” BUT my complaint, and why I will be dumping talk talk is because the email should have had the option to opt in for the new @services” rather than just opting me in mandatorily requiring me to pay an extra £4 per month for something I didn’t ask for or want !

Very naughty talk talk, I’m guessing from the chat I’ve seen online that you will be losing many thousands of customers because of your underhand tactics to charge customers more for extra “services” we do not want or need .... and I will be one of them !!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Bradford TalkTalk  
Words cannot describe about the appalling service from Talk Talk,this company should be boycotted by its consumers,I’m so glad I moved on to a better broadband provider.Talk Talk does not care for loyalty,I’ve been slapped with an extra surcharge for leaving them despite my contract reaching its end.their call centres are in developing countries,probably because their outsourcing is cheap & with this comes poor service.i regret staying so long with this company & I hope they get their act together before they lose all their customers & go bust.Wheres the communications regulator to investigate their bad customer service?
London TalkTalk  
The broadband isn’t really bad .
But the service is the worst service ever.
Unbelievable!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Lazzari TalkTalk  
Just a basic point: I did talk to someone about the increase in the price of my ISP, which was TISCALI, before TT. They offered me an apparently good deal-one will find out!!!!!!!!!!!! I talked to someone who had an accent which reminded me of living in parts of Lancashire-BUT she was in SOUTH AFRICA. I have found this before with other organisations!!!!!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
CLITHEROE TalkTalk  
New customer. So far so good.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Cooper TalkTalk  
useless...'' useless email too ineffective and unreliable. You might as well buy a pigeon.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Leeds TalkTalk  
Connection keeps dropping out, only able to communicate with customer service via texts (at your own expense)and often have to wait 30min for a reply so it takes many days and rpt need to verify who you are to speak to anyone. I've spent 2 months of communications and they continue to repeat questions and are no further to a solution
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Herts TalkTalk  
Rubbish service, super slow broadband, and hidden boosts make cost greater than UK based services. Don't be fooled by cheap offer and faster speed - rubbish speed and boosts make it a rip off service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Yorkshire TalkTalk  
Talk Talk provides the worst service you can imagine : my line was pathetic but it went worse as an "engineer" from Talk Talk came for my neighbor. Then the line went dead. I called them and got an appointment with an engineer 4 days later... The guy never came ! I called Talk Talk and they dismissed me, saying that the engineer is a sub contractor so they could not care less, and that the investigation would last 28 days before they could know what was going on. NEVER GO TO TALK TALK. Service is crap
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I never leave reviews, but I honestly wouldn’t recommend this service to my worse nightmare, unless you enjoy being woken up in the middle of the night, have your recordings cancel themselves, and when you contact them for help get a robot reading a script to tell you that your broadband is working fine even though you contacted them regarding the TV box (I know my broadband is ok we established that’s how I contacted them). Then when you issue a complaint it takes an independent complaints company to sort the issues out for you, which is great but it took 3 months of nothing happening for the only solution to be I can now get out of my contract penalty free. Until I have found a provider that’s affordable I have a TV box which is really unwatchable unless you like pixelated viewing, or a black screen, I have lost all the additional channels I pay extra for, helpfully done by the technical team who are supposed to help, their solution we will pass you on to someone else who will never call you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
TalkTalk  
THE WORST EVER PROVIDER!!!!!!!!!!!
I took out TT broadband and only discovered the bad reviews the next day. I have 20 days to cancel TT Broadband and inside 24 hours I’m on my 4th attempt to get it cancelled. THEY ARE INCOMPETENT!!!!!! Lengthy phone calls that end up being cut off. Can’t understand English! They’re systems are down. Etc etc etc. Don’t even think about going with Talk Talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Waringstown TalkTalk  
Absolutely appalling I have been phoning this company since October 2018 to cancel my talk talk but every time I meantion to cancel it or want to put in a complaint they hanged up, managed to get through to someone and they said that it wasn’t picking up my post code so she could do it or put a complaint through which I find is a load of bull, I said well the postcode worked for someone just a minute ago before they hanged up on me her response was ooh umm I’m sorry but I’m unable to do it , no worries I’ll keep phoning until something get done NEVER EVER go with this company making sure my friends and family know about this and that they should leave can honestly say and sky is so much better than these fools, absolutely fuming to the extent I can feel my blood boil every time I get on the phone to one of them “advisers” that they like calling themselves
  • Satisfaction
    1 star
Rhondda Cynon taff TalkTalk  
ABSOLUTELY AWFUL ....... WORSE CUSTOMER SERVICER EVER!! When they confirm the engineer is coming on a certain day over the phone they are lieing, and they lie when they say you’ll be given notice. We have had the hub less than 6 months and already needs replacing. Extremely slow with the replacement and you do not get updated in the process; has been over a week without internet we are still have to pay for. Ludicrous absolutely ludicrous.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ipswich TalkTalk  
AVOID! Terrible customer service over the telephone. Very rude and not willing to help with issues
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster TalkTalk  
Worst service ever, nothing resolved spent more money and time paying for no internet!
Information not documented but staff and still taking payment when they know it’s not connected.
Bristol TalkTalk  
You only find out just how good a provider is when something goes wrong, and when something goes wrong with TalkTalk they really are dreadful with dealing with customer problems if our experience is anything to go by. Don't be fooled by the slick promises on the website and be prepared to be frustrated by automated phone centres then having to speak to ill informed advisors situated in foreign lands giving conflicting advice. Will be transferring to another provider as soon as possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Eastbourne TalkTalk  
Talktalk throttle speeds during peak times which caused my 25mb speed to go down to as low as 0.5mb. I literally spent hours upon hours on the phone to them during which they either didn't listen, sounded bored or tried to charge me for new routers or engineer callouts.

I kept asking them if they throttle speeds and they kept either dodging the question or said no, after months of the exact same issue, there is no other logical explanation other than bandwidth throttling. The issue starts at 7pm and stays till 10.30 after which it always speeds up again. Conveniently enough their senior support staff leave at 10pm so you can't prove it whilst on the phone.

Avoid them like the plague unless you never need the internet during peak times and don't mind support staff that obviously don't want to be doing their job and are reduced to constantly reading out a script.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Blackburn TalkTalk  
BEWARE TALK TALK STEAL FROM CUSTOMERS, TAKE OUT EXTRA SERVICES WITHOUT THEIR PERMISSION AND IGNORE THEM WHEN THEY NEED HELP TO GET THE MONEY BACK!

we have been battling with talk talk since the day we were first supposed to have installation, they messed it up so badly they put the date back and then installed internet into completely the wrong building!!! meaning we had to put our new staff into a temporary office costing us £££ of pounds, once it was eventually sorted out the managers were uninterested in the amount of stress and time and money the incompetent staff had caused us with the mess ups, we have 9 cases outstanding and unanswered with talk talk to date.

then going on further someone took out a second line that we never asked for, no one could answer why this extra line has been taken out, we now have bills coming in for the line we never asked for in addition to the line we already have which is double the price! today talk talk have taken an additional £22 out of our account when they only took money from us 3 weeks ago, this amount they took is not even an amount of our plan its to do with the second line we never asked for!!

I've tried and tried to get hold of someone or a manager as I was assigned one who avoids my calls and ignores me every time, I want my money back that has been taken from me without authorisation, I also want compensation for the money talk talk has lost my business and I want an apology for the stress this has caused me, I have spent hours and hours of my time on the phone to talk talk for weeks now and can never get anyone to help, I have a business to run and the time calling them is sucking out of my working hours is impacting my work and my customers and losing me even more money, I am in the process of filing with a small claims court to recover my losses due to talk talks disregard of any responsibility for their non compliant actions, I will submit this by the end of this week if they have not bothered to get back to me again !

PLEASE IF YOU ARE A SMALL BUSINESS I URGE YOU TO TAKE OUT YOUR BUSINESS BROADBAND ELSEWHERE or you may end up with stress and blood pressure issues through talk talks abysmal service along with losses in money that are a big impact for a small company.

I am just lost for words at what is actually happening and that I'm just being ignored.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes TalkTalk  
Very dissapointed with this service.
I am paying for fibre connection, yet getting slightly faster than dialup speeds.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gillow Heath TalkTalk  
It is just impossible to speak to someone at TalkTalk, you are sent text messages (which you have to pay for), directed to online Private Messaging or getting the same unhelpful responses on their facebook. It would appear that the provider their security package 'Supersafe' is no longer taking calls and their Philippines call centre has lost their number - or more likely its been removed because the Security provider can't cope with all the calls - who knows, for sure they don't and we probably never will. Delay in supply, shoddy assistance, lack of customer interface, lack of service and an intermittent broadband - it's not just me their facebook is littered with issues. All in all I simply cannot recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Essex TalkTalk  
I think talk talk gives cheaper broadband than other providers but their customer service is unbelievably bad. I think their call center is in India, sometimes they don't understand some simple instructions, bad communication. I was with talk talk many years now. Last time my contract renewal, I called them. Several times after I talked to a machine, someone answered the phone and I told them its my renewal and I'm looking for a good deal. They didn't bother to listen, they just gave me a regular deal which is lot more than I'm currently paying. Basically they told me taken it or leave it. I didn't like the attitude of this female advisor and she got this accent very difficult to understand. I said I'll call later. I called two more times but all occasions I got someone very rude, ignorant with very heavy accent. I got really frustrated and I asked them to terminate my contract at the end of the month and stared to check other providers. After day or two gentleman from talk talk called and asked would I change my mind if he offer this deal and it was a good one and I agreed. I think the biggest problem talk talk have is customer service. I don't mind what country they answer the phones from but they need serious training of customer service, respect, accents etc.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Leicester TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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