TalkTalk Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.5 stars
  • Customer Service
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.4 stars

Based on 12407 customer ratings since 2018-01-23 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5092 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
The Wi-Fi is so slow even though the workers say it's fine.It took my brother a week to download a game and he's had a literal mental breakdown over the speed of the wifi.Our ping should be 0-3 and it has gone up to 50000
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Terrible service will not renew contract. Gave reported them to trading standards for selling me a hassle free upgrade and then charging me for a router that should have been free.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Southampton TalkTalk  
The law should really provide some protection for such shoddy operations as there is simply no redress when things go wrong.
I’ve made myself ill by trying to resolve issues with Talk Talk over the last 12 months. Arrogant, incompetent, false. The situation no better today than it was on the day I first reported it.
I wish I had the wherewithal to set up a forum of the thousands of enraged users prepared to come together for some sort of class action against this shockingly fraudulent outfit.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon TalkTalk  
Very slow and unreliable fibre, often having speeds of less than 1 Mbps with a promised speed of 40Mbps. Regularly have to restart the router. Also they don't allow connections to VPN which makes working from home difficult. Would not recommend to anyone. Customer support is not helpful. Now switching to BT, they are charging me to terminate the contract but I can't put up with it any longer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester TalkTalk  
AVOID AVOID AVOID
Absolutely the worst service provider I have ever dealt with. We decided to change to Talk Talk from Sky, received the router then was told it'll take weeks for it to be connected. We decided to change our minds and went back to Sky at which Talk Talk decided to charge us 56.50 for a service that we never used. We phoned Talk Talk to discuss the situation just to be patronised for an hour by a vile person an the "Helpline".This firm should be shut down by the ombudsman as they are conning people.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worcester TalkTalk  
Not helpful signal kept failing contacted talk talk to get a new router they refused to give do not to go with them
  • Satisfaction
    2 stars
  • Reliability
    2 stars
London TalkTalk  
@TalkTalk
My mother who is 74 has been repeated lied to by talk talk and basically conned, now I'm trying to switch from talktalk the blatant mis information from talktalk is astonishing and immoral, even though the contract ends on the 31st Jan 2019 and have given more than 30 days notice (I was told that I could only initiate cancellation exactly 30 days before end of contract, this turned out to be another untruth), my mum received a letter today saying there will be an early cancellation charge, when I rang talktalk, Emma customer services said this was a 'mistake'. Talktalk practises are immoral and at times have been bullying to my mum who is not in good health and is 74 years old, shame on you talktalk
  • Speed
    2 stars
  • Reliability
    3 stars
Croydon TalkTalk  
If you don't need any support then TT is for you. I don't and so I'm very happy with TT. I get a stable 36mb download and 9.5 upload. Of course I dumped the TT free router as it was rubbish. I have a Netgear D7000v2 its just replaced an N600. Always use Netgear stuff. Cheap reliable and that's all I need. Been a customer since 2010..upgraded to Fibre just as soon as it was available. Only get Internet and calls from TT never tried the TV package.
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Billericay Essex TalkTalk  
So this is THE worst broadband provider I have ever had the misfortune of dealing with. Broadband package i purchased was apparently "super fast" well that is not the case should of be labelled "super slow". Contacting their customer services department is like talking to a five year old child. A conversation that should take five minutes lasts 40 to 50 minutes! Then the problem still isnt resolved. Its just going round and round in circles. I'm honestly amazed that this company is still open. I advise anyone thinking of going with TalkTalk to pay the extra few pounds a month and go with a reputable company it will save you the headache of no existent broadband and the worst customer services interactions ive ever had!. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Yorkshire TalkTalk  
Very bad. They are offering fibre optic broadband but the average speed is 11. Waste of money.
Yeovil TalkTalk  
In November Watching 4K streams one day on 34mbps the next nothing 1.4mbps online chat with talktalk ho your using to many devices we can upgrade you to our top 64mbps contract as your contract ends at 8 February
, no just put me back to 34mbps we will check you need an engineer to your house to check equipment?. Cost £40-£60 ...
Well we are going on holiday for a month in December I will leave it till then .
16 January first log in for 30 days 2.1 mbps back to chat hi we can give you our top speed tomorrow if you sign up now to new contact 64mbps ! Why can you not supply what I’m paying for, I will have to pass you over to our tech team blah blah blah over an hour later I can have new contact speeds tomorrow but if I don’t sign up they will have to send out engineer to check my equipment charge @ £40-£60 do you want us to arrange an engineer..no I think I will check out my other options ie new supplier , well then sir do you want me to send out an engineer or not .........
I’ve left them I wonder how many have been duped this way if they can supply 64mbps tomorrow why do I need an engineer for 34mdps today ...oh yes a NEW contract that your tied to work that one out
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Fife TalkTalk  
Worst internet provider I've ever experienced. I advise anyone who doesn't want to be waiting for an internet page to load for 5 minutes practically every instance to avoid talk talk.

Have had the unpleasant experience of using them twice, in two varying locations, and both have been the worst internet speeds I've ever encountered.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Maldon TalkTalk  
Extremely bad to non-existent customer service. My broadband service failed after being a customer for +10 years, multiple technician visits couldn't fix the problem and when I left, TalkTalk wasn't even able to port my number to the new provider, whilst they are required by law to allow this. Don't try phoning their hotline, it's a complete waste of time.
  • Speed
    3 stars
London TalkTalk  
I joined Talk Talk a year ago and the first week I was without any services as they had not instigated the change over I was told by an Open-reach engineer who sorted the issue.
Since then my router has shown no internet weekly but I got round the issue by resetting it. Phoning them was a lengthy nightmare.
This month my contract ends and they wanted to increase my the price by £10 and was told there was no negotiation therefore I decided any other provider was worth a try.
I have signed up with another company but Talk Talk cut me off a week before transferring over. After hours spent on the phone, getting cut off they have left me without a service for a week now. Further insult a landline number I have been able to retain for 18 yrs they have not transferred over so may be lost to me forever. Even BT never lost it when they dealt with all services. I am just waiting to see what the final bill holds but really don't hold much hope that they wont cause problems with that too. Tonight will find out if I finally have a service with the new provider. Will never use them again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Kent TalkTalk  
Worst service EVER. My connection was supposed to be a fast fibre; it worked at times and when it did it was super slow. If you want to leave them, God be with you; the guy pretended he could not find my account (lol), when he did, I have been put on hold for 40 minutes and then someone decided to hang up the phone. This happened 4 times in a row. I only managed to quit when I threatened them with a legal action. Im so glad this is over. Never join Talktalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Manchester TalkTalk  
If I could rate no stars I would. Worst tv and broadband provider I have ever come across. There’s a reason they are cheap. Customer service are rude, had the phone put down twice, when talking to a manager he accused me of lying about the situation. I have had rubbish internet since joining them but still stuck with it, he cancelld my services but still asked for payment which i refused and cancelled my contract. Better paying bit extra and having decent tv and broadband. No one use them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Grinstead TalkTalk  
Worst internet provider ever! i’ve been with them for only 6 months and since then every friday evening the internet is down. Customer service tell you to call back in 3 hours by which time they are closed. 3 times the outage took the entire weekend before it was sorted out. Complete lack of responsibility by talk talk. I had to spend over £30 in mobile hot spot charges to be able to have internet. I work from home so reliable internet is of huge importance to me but as soon as my contract is over im moving back to sky. I had never any issues with them. Now i know why you pay a bit extra at Sky but its worth paying it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
Honestly I don't enjoy leaving poor reviews. This occasion however is a must.

Stay clear away from this frundulent company, who only seem to care about getting an order placed.

My issue should have been resolved with them as I spent at least an hour on the phone. The manager gave me reassurance, my issue persists.

The complaints department hangs up like literally stay well clear.

I have never been this shocked at an appalling service.

I will be leaving reviews elsewhere.

Stay away, they will lie and make excuse.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nw104hh TalkTalk  
Absolutely shocking customer service - was not able to cancel my broadband despite calling 20 times over the course 3 weeks because the "system was down"
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
TalkTalk  
First time writing a review, but I am absolutely disgusted at the service talk talk has provided! There is a fault with my internet and after 4 weeks of no internet 2 engineer visits (3 days booked off work) and countless phone calls to talk talk it is still not resolved and the 3rd engineer did not turn up! When I contacted them again to inform them of this they basically called me a lier and said the appt was never made! So another day off work wasted! Would not recommend anybody to use this service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk TalkTalk  
I’ve never complained in my life. BUT I’m utterly shocked at this “service” been with talk talk for 6 weeks. Not had a single day of internet. I’ve had 2 engineers out who left not fixing the problem. I have been on the phone to them for literally 8.5 hours repeating the exact problem to different agents. I’ve been assigned a “dedicated agent to fix the issue” told to wait another 72 hours... call them back and they closed my case saying it’s fixed. Mean while they are still taking my money and haven’t refunded me or fixed the issue.
Wellingborough TalkTalk  
I had bad experiences with talktalk with most of them the best one ever he can understand and do good service is Eli. The talktalk should improve the service because when the system is not clear enough and most of the customer service they are not professional.
TalkTalk  
I have reported a fault in July 2018, the internet drops out a few times a week. I called the fault line and ended up in the mobile phone txt loop, this happened several times, and as soon as you think your getting somewhere, the person at the other end of the system had to finish for the day, so it started again the next day... this went of for far too long, that i gave up, and just put up with it dropping out.. Now over the last few months the drop out problem has escalated to dozens of times a day. SO i started last week on the endless TXT loop again, this time i was able to arrange an engineer to come out and look at the problem at the cost of £60, and a further £30 if there was a fault our end, so i said YES send the engineer!. this resulted in two txt hyperlink to confirm who i am, i followed the two links to confirm my ID, to be sent a TXT and hr later saying they cant confirm my ID and the job has been canceled... This was the last straw.. I called plus net and signed up there and then. Today i received an email from talk talk saying sorry your leaving and there is a £68.00 charge for leaving the contract early. I called the customer service number on the email, to tell them im not happy with the exit charge as they have not upheld there end of the contract in providing me a reliable internet connection. 50mins later im talking to a stroppy south African "manager" who is adamant that they need 28 days to fix the fault, I pointed out to him the fault has been present since July 2018, and that the 28 days have expired, he refuses this and that the 28 days run from last weeks report of the "same" fault. and they will not squash the exit fee.... this chat went on for some time...

I was exasperated at this point and told him, I'll gladly pay the exit fee, if it mean i never have to use there fault txt service or have to deal with Rude customer service...

Good riddance.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Halifax West Yorkshire TalkTalk  
Where do I start... TalkTalk are absolutely dreadful. First of all ironically I’m having to use my mobile data to write this because we’ve cancelled our contract with TalkTalk a month before it was due to expire and they’ve decided to stop providing us with service. The range of the WiFi and how temperamental it was were the worst parts. The WiFi would spontaneously stop working probably around 3 times every day and once you go past about 10 meters from the router, you’re lucky if you get 1 bar of signal at all. I’m literally having to use my mobile data 1/3 to 1/2 of the time because of how temperamental the WiFi has been. A word of advice: Before you go to TalkTalk, make sure you try every other broadband provider first and if none of them are any good, stick with the best one out of those because it’s probably going to be much better than TalkTalk.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Haddington TalkTalk  
I am not going to give it any stars talktalk are apauling! They are only interested in making money and do not care if you are not getting the guaranteed speeds of internet.
I’ve had nothing but issues my supper fast broadband is the worst I’ve ever had, supposed to be guaranteed at 30mbs and I get 1.9mbs! And like others have stated if you can find the time with a family and Woking full time to call them to get someone out as you are on the phone with someone who doesn’t listen to you and barely speaks English for up to 2 hours!
Then they want you to do all these different tests and you become an engineer before they will even send someone out to see if there’s a problem!
My whole 2 year contract it has been the same, when an engineer comes out they can’t find an issue and they bump speeds back up and after a week of bliss it’s back to the 1.9mb if I’m lucky because sometimes it just disconnects for no reason!
I demanded to cancel as they were not keeping these guaranteed speeds and they said it was going to be another 7 days and expected me to pay for them seven days even though I had an hour long conversation previous to this regarding my 1.9mbs!
I stated they need to get an engineer out to me then for the 7 days they wanted me to pay and if I get my guaranteed speeds I would be more than happy to pay!
They are a joke I feel like all they do is argue with you to get you to give up which I previously have done hence the issue going on so long, I don’t know how they get away with it however I will be contacting the ombudsman regarding my issues and money wasted and I advise others to do the Same!
Avoid, Avoid, Aboid! You know it’s bad when your mobile data is better than your broadband!!!
Wales TalkTalk  
they wanted to put the price of my plan up so I contacted what is laughingly called customer service after 45 mins I just cancelled the whole thing because they would not or could not understand what I was saying to them. The customer service is not fit for purpose
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Wigan TalkTalk  
I am thoroughly horrified by the customer service deriving from the office based in South Africa. The staff are neglectful, rude and fall far short of professional conduct. As a customer, I had to spend one hour speaking to a representative, with no attempt to offer help or to resolve my issue. It is outrageous to take so much of a customer's time and not to provide the service that is necessary.
It is no wonder that countless people are appalled by the service of Talk Talk. I would not recommend Talk Talk to anybody as it fails to treat customers with even the most basic courtesy. The incompetent service is shocking in every aspect.
TalkTalk  
It is impossible to have any dealing with their call centre that takes less than 50 mins. I'm almost in tears. My service has been poor since the start of the contract and every time I get in touch we just go back to square one. Please go nowhere near them. It's so worth paying a bit more just to not have to deal with them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
manchester TalkTalk  
Terrible customer services and hidden charges which they there agents never mention make sure you read term and conditions of your contract to avoid nasty surprises.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
CRAWLEY TalkTalk  
I have also found alot of the time that the agents on the other end of the call, do not listen to what you (the valued customer) have to say to them. And

I have received very,very poor internet connection for some time now, I first reported this in Aug 2018, after going around and around in circles I eventually had an Engineer called out to re calibrate the setting on my router (Not Openreach), when he arrived to do his thing, he informed me that this was something that could have been done over the telephone with someone from Tech support (these are the one's that made the Engineer appointment). However this only resolved the slow speed for a day at the most!!

I have since been on the phone to them countless times, and again gone from piller to post (new router, re calibrated AGAIN!) and still no better off.....

that wether it is just myself being from the UK, have difficulty in understanding most of what the agents say due to the lanuage barrier so find myself often repeating myself on more than 1 occasion. The 1st year we were customers of Talk Talk, we never had an issue, however, since we have re-newed the contract, this is when the issues arose.

I appreciate that Talk Talk is good on price, however I strongly recomend that anybody thinking about joining up with them, strongly re-think!! As the stress and inconvenience of all this is really NOT worth all the hasstle that we have received.

the only saving grace is I will now be leaving their service at the end of this month with NO penalty due to being the same old same issue that they seemed to be in the dark or unwilling to assist me with. I have also esculated this to OFCOM and I recomend ( unlike we did) you read the reviews about Talk Talk beforehand.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northamptonshire TalkTalk  
Connection drops everyday but their customer service or technical dept do nothing and go over a fixed script and they do this everytime you call. The talk talk call centres in india is the most fraudulent as they sell customer details to thiefs for business. The thiefs will take personal info, name address and telephone and ring them to scam money out of the customers. Talk talk doesnt care as long as they get cheap workers so they dont have to pay full wage to workers such as in the UK. Talk talk know its happening but dont give a toss. So dont do business with them.
  • Speed
    3 stars
Uk TalkTalk  
We chose talk talk for my new house on 21st december they said was going to set up on 5th january, by this days kept receiving messages about uptdates.
Today after 20 minutes on line with them they just told me they will call me back next week with updates so no dates to set up the internet. i decided to cancel and find for another provider.
Not recommended at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
penge TalkTalk  
No stars at all - everyone else already said what I have experienced. Customer "advisors" need get speech to text translators so they can understand what we are saying. Telecommunication systems are not the same across the world! I was refused a third party to help me with communications. REFUSED! Just cos I was not in same location as my support - where are youse all then?? I have EXCELLENT router, originally supplied by Tiscali in 2009, so effectively it belongs to TT (they bought out Tiscali!!) - Tiscali router proved to be brilliant quality hence internet been better than many from the look of others reviews. Selling cheap tacky plastic with bits of wire "connections" - products that will NOT improve connections / increase speeds. Mine supplied by TT failed after 2 weeks and they blamed Openreach when it was their bits of plastic stuck together and no replacement router?? You will never get more than 1.2 down / 0.7 up - look at research carried out by official independents. Minimum guarantee of 7Mbps is blatantly FALSE. I am so done with them. Worse than leeches.
Cumbria TalkTalk  
Talktalk are the worst company to deal with,never again customer service is dreadful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield TalkTalk  
been with these for many years, however they keep on jacking the price for broadband up,this happens when I take a new "contract" with them. Very poor customer service, they dont listen! Also loads of nuisance and scam calls.
The third time they breached their contract I changed to another ISP, now they got the cheek to ask for over £300 because they broke the"contract"
When asked for proof that a contract had existed they failed to give any details,now I get threatening letters because I wont pay for a non existant service. NEVER HAVE ANYTHING TO DO WITH THIS SHAMBLES OF AN ISP
  • Speed
    4 stars
  • Reliability
    4 stars
GB TalkTalk  
The worst company I have ever dealt with. We've been without internet for 2 months, they have still charged us and won't let us terminate the contract until they have another 28 days to fix a technical problem or we face an £80 charge! Every time I speak to the customer service center the conversation takes 50mins and doesn't get me anyway. DO NOT USE THIS COMPANY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
If I didn't have to pay the exit fees, I would not be with this company. Customer service is absolutely shocking... have problems with my bill as in, they are different every month!. All sorts of problems, never a English person on the phone, not that I'm racist, box not working on a few occasions. Terrible company...
The post office is only £15.90 a month so everyone knows.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Appleby in westmorland TalkTalk  
The most shocking experience of my life getting through this phone call !!!!! Was on a phone to a lady to start with 20 mins and all in that time what happened I had to give my surname 10 times my postcode at least 15 and she responded it was me saying it wrong I said it very slowly and clearly and she wasn't understanding me at all after all that the phone cut of so I had to call back and go through all this again to then be on the line 30 minutes to then be told I after be at home for these checks what a absoulte joke and your broadband is shocking more then one device and that's it plays up if I don't not get a faster response when I call back tonight and some one who can understand me and help me instead of been on the phone hours I will not be paying my next bill and also I have a child who shouts be every 5 minutes you think I have time to repeat my last name and post code 30 times !!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wakefield TalkTalk  
I will keep this brief, upgraded 2yrs ago to fast broadband to improve speed and disconnection issues.
Have continued to have problems,after a few months realised online chat is COMPLETELY useless, i used to phone after that but now this has changed to a text system.
We have had over 18mths 3 brightspark engineers and 5 Open reach engineers, they have replaced internal sockets, 3 routers and changed the wiring from the distribution box to our premises.
Disconnection issues have gone but speed still up and down like a fiddlers elbow.
Have just been advised to upgrade to Fibre, yeah right they got no chance
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Billericay Essex TalkTalk  
Appalling customer service. Spent hours talking to foreign call centres regarding new broadband order. Then they cancelled our order with no explanation.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Ayr TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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