TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.5 stars
  • Customer Service
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.5 stars

Based on 10375 customer ratings since 2018-05-19 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5359 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Rubbish. Can't even get the 3mb download promised in my contract.
They keep sending me new routers because they can't see an issue else where. When i tried to cancel, because they are breaching the contract, they are trying to charge me £180 and when we explain they are in breaching the contract they hang up on us or talk over us. Just save the hassle and don't use this joke of a company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire TalkTalk  
Been with them for years, problem is customer service, a straight honest answer I would have been happy, not people robot questions, a straight honest answer was all needed never got one yet. Before you can type a reply it’s cuts you off, 7 times, 2 hours and got nowhere. I am not 18 but 65 not as quick as an 18 year old. I have a long contract in desperation at there appalling service, threatened to leave £155 for the privilege, I will leave.
The things is before I contacted them i was a happy customer, a simple reply with a real person, my query would and should have been solved, they have a customer service system that’s so bad, a content customer , after they finished leading you a 2 hour dance, you will be determined to leave first chance you get,
They are a lesson in how not to handle a customer,
PS my bit tip to Talk Talk, scrap the automated systems, call you back later in day, a real person, instead of 2 hours and a future lost customer. I am sure 2 minute on phone issued solved, and if not can be made better, a real explanation would no doubt have done.
So Talk Talk if you a reading these reviews my name is Richard Quinn in Doncaster area.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Doncaster TalkTalk  
I am now on my 3rd router. Lots of drops in connection. Customer service is soo slow and they keep going through the same stuff routine that didn't work before. I will never again use this company. I have to rely on my 4g phone as this is reliable.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Eastbourne TalkTalk  
Well then I've been a computer repairer and tech whizz for over 20 years, my internet was going down and down from around 60mb to finally 10mb ive tried phone them told them ive tried 3 different routers and changed cable . That i wanted the line checked they still said we will send you new router ive told them time and time again 2 months down the line im still 10mb all i get from them is send you another router i knew the problem in the end but i never got understood so im still on 10mb ....... While i was writing this review they called me up and offerd me another router ha
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales TalkTalk  
Please please don't make a contract with this company . The worst in everything . Worst connection, customer service and prices. I almost cried when i was talking to them on the phone regarding slow connection and price rise.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
KIRKCALDY TalkTalk  
Absolutely useless.

Do yourself a favour and don't use this company. The service they provide is shocking, we've been with them only a few days and have moved back to sky.

Poor customer service

No Internet

Nothing working

Do not use this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bracknell TalkTalk  
Customer service really poor. Had to explain the concept of moving home over and over again yet still ended up without internet for weeks.
Wrote to head office to complain but no one got back to me.
Left TalkTalk. Three times! Each personnel failed to successful cancel my account. Last person I spoke to on chat continued to stall until 10pm then said the business is shut. I have been with 3 for two months now and thought i'd heard the last of talktalk but each time I enter into a chat I know i'll end up banging my head against a brick wall.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
I joined talktalk in 2016 and as has been mentioned was charged for new router £60.Recently reaching the end of my contract found trying to get a deal the same as new customers would be given extreemly difficult.As with most companies now having call centres based thousands of miles away makes understanding someone on the phone far more difficult than if you were speaking face to face.Having talked with them for a very long time and as other people have said,being passed from person to person saying that they could not confirm anything to me as the "system"was not responding,and i should call back later which i did and guess what after another very long conversation repeating everything that i had said to the previous agent he said the system was down nothing could be confirmed and i should call back later!I have now had more than enough of this nonsense so will continue my search for an ISP with call centre in GB.This will not be easy and they are very competative on price and the new fibre router is a quality product up there with the best of them.
MARKET DRAYTON TalkTalk  
TalkTalk promise good download speeds but i've never seen more than 8mbps often much less. After 1.5 hrs on the phone they said they'd send a new router but of course this doesn't increase the internet speed only the WiFi. Will probably change ISP.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
It is very annoying when my internet goes down so often and customer call service is impossible!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
TalkTalk  
If there was a 0 star option for customer service then they would get it, Talk talk is totally crap! There customer service via the online chat or phone call is shocking! They are rude and just want to pass you onto someone else ASAP.
I was in a 18 month internet tv contract which after 15 months they put the price up month on month for three months until I was paying £15 more than I originally was paying the only rise I was notified about was for the tv which was terrible the box I had to change 4 times as it kept breaking or freezing. They added on charges for the landline telephone which I never wanted but was part of the package and was told I had to have. Over all I only went with them as at the time Sky and Virgin didn’t cover my area and BT is expensive but other than the internet being okay most of the time the rest is crap. My advice is if you’re just after internet for under £20 and will never complain to anyone working for Talk talk then go for it but if you want TV and other stuff stay well clear
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Erith TalkTalk  
Talk talk is totally crap! There customer service via the online chat or phone call is shocking! They are rude and just want to pass you onto someone else ASAP.
I was in a 18 month internet tv contract which after 15 months they put the price up month on month for three months until I was paying £15 more than I originally was paying the only rise I was notified about was for the tv which was terrible the box I had to change 4 times as it kept breaking or freezing. They added on charges for the landline telephone which I never wanted but was part of the package and was told I had to have. Over all I only went with them as at the time Sky and Virgin didn’t cover my area and BT is expensive but other than the internet being okay most of the time the rest is crap. My advice is if you’re just after internet for under £20 and will never complain to anyone working for Talk talk then go for it but if you want TV and other stuff stay well clear
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Erith TalkTalk  
I've been with TalkTalk ever since they existed and while they've had their moments, overall I've few complaints. For at least the past few years they've actually been extremely good and reliable with a speed usually around 35Mbps.
About the only thing that lets them down is their new lousy email page - it's both archaic and awkward to my mind. (Their old one wasn't much better either, to be honest)
Customer service is fairly hard to get hold of but they've been able to sort out the few problems that I've encountered without delay or question.
Overall I, personally, would rate their services as being at least as good as I can expect from any IPS.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Taunton TalkTalk  
Great for the contract period. After that, dumped onto a high cost tariff. So much for a Company rewarding loyalty. Decided to shift provider. Talktalk had no joined up thinking to a person switching. Only ONE interest, get cash in from the customer. Relentless pressure to pay. Left with a very sour taste to their service. If they had moved me onto a reasonable tariff, I'd i've stayed. But, simply treated with contempt. Stuff you, and I'd never recommend you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Aberdeenshire TalkTalk  
Horrible service, not recommended Please please don't go with them as they will bring you a heard attack. Misleading and confusing information any time you call to complain about an issue!!! Even managers can't solve issues!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ab TalkTalk  
If there was a 0 star, that would be better - shocking customer service based from the Philippines, not getting the speeds we signed up for, constantly trying to charge me for an engineer, although the issue is theirs. DO NOT GO WITH TALKTALK!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton TalkTalk  
My internet went down last Friday night (5 days ago). The best option I could find was to contact TalkTalk’s messaging service, but this was only open until 10pm. So they replied in the morning around 8am. For the next 5 hours they went through a diagnostics process and everything about this service is bad. Here are some examples; 1) They cannot switch to live conversations. Everything has to be done via texts, which makes more complex diagnostic procedures almost impossible, 2) They cannot receive pictures. Surely this would really help? 3) The customer does not keep the same service operator throughout the process - you are switched around. This leads to complexity, long delays and frustrations. Anyway, after 5 hours it was determined that the router was at fault. I expected an urgent resolution from a company valued at £1.5 billion with nearly 2,500 employees and 4 million customers. Especially when my heating, my alarm security system, my television services and my general web service runs off the internet. Surely there would be same-day delivery with onsite help from a business this size? Sadly, no. The process does everything it can to avoid onsite assistance. And the router was ordered for normal delivery. As of now - 5 days later - it still hasn’t arrived and I still have no internet. TalkTalk is blaming the Bank Holiday. Unfortunately I have to travel abroad today and my home will be left without internet making it impossible for me to operate my alarm and my heating remotely. This is shockingly poor and demonstrates why the Daily Telegraph recently reported that TalkTalk has the worst service of all broadband providers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Berkshire TalkTalk  
Been with TalkTalk for two years. All good, until contract period finished. Was DUMPED immediately onto a high rate plan without notice. This is how they treat loyal customers. Trying to get away from them, but they have lots of energy to pursue forward charges. Nightmare, use someone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    5 stars
UK TalkTalk  
Been with Talk Talk for about 2 months now. Just the standard broadband.The actual download speed is pretty good, always between 1.8 - 1.4 mbs. Which is better than I have had from any other provider.
But the upload speed is poor at 0.3 - 0.5mbs. The internet does cut out a couple of times a week though which can be very annoying if playing online, but this seems to be the case for me with any provider.
I have not had to contact customer support so I can't comment on that.

I would recommend Talk Talk with my experience so far though. Good price and good download speed. No sign of being really slowed down either.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Hounslow TalkTalk  
Terrible can't use anything unless sat by the router
STOCKPORT TalkTalk  
Avoid at all costs. Dont be fooled by low prices. Complete disaster, my worst customer experience ever. Order cancelled 3 times due to incompetent staff. Mis-informed and arrogant customer service advisers. had my land line cut off for over 1 month and ended up with a £100 mobile phone bill after having to repeatedly call talk talk to try and rectify.... AVOID AVOID AVOID
Guildford TalkTalk  
10 days after connection, over 4 hours spent on the phone repeating the same details about my phone socket, and still little to no internet. The help staff are unhelpful and rude. I regret the day I signed the contract!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxford TalkTalk  
Hi,

Been with TalkTalk for a while now and I can confidently say that this by far the worst ISP in the UK. I could wrap a plate in tin foil and stick a fork in it and get better service than TalkTalk does.

I would rate it less than 1 stars if I could.
Orpington TalkTalk  
router keeps on freezing switch on and off customer service is terrible waste of time told the router is the problem ignores you will be leaving soon don't bother with this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
swansea TalkTalk  
I have been with TalkTalk since the time they purchased Tiscali. I haven't realy had any bother at all over the years. The price has come down to £22 a month. I was paying about £36 when broadband came out. Yesterday I had an online chat with a TalkTalk rep. about email settings. That was sorted, but then the rep. said I had a problem with my broadband line and it would cost £65 for an engineer to check & a fine if I missed the appointment. I politely told him to go & do one as my connection was obviously ok. So people, don't fall for this scam as it is just a blatant way of making extra money for their buddies at Openreach.
  • Satisfaction
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Durham TalkTalk  
Genuinely shocked at just how bad Talktalk broadband is, you read the reviews but wont believe it until you have experienced it.

My internet service cuts out on a daily basis and when it is working the speeds are atrocious despite having the same advertised speed as my previous providors which were no problem at all. I only switched to them for a cashback deal which talktalk aren't paying out on. So instead of saving money all i have to show for my decision to try talktalk is a deeply frustrating experience. In future i will avoid this conpany at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leamington Spa TalkTalk  
Difficult to speak to anyone. I had e.mail to say my provider had been changed from another company to Talk Talk which I had not requested, sent router which I sent back immediately after receiving it. Then I lost phone and broadband for almost a month. I have had £31.98 taken from my account and I did not authorise a direct debit I did not wish to change my provider and I am never likely to go to Talk Talk in the future after this appaling service I can agree with everything that has been said about the Company I would like this sorted out otherwise I shall be taking it further.
Dorset TalkTalk  
I am constantly going days at a time with no internet, especially if I run out of electric and the router turns off. They always tell me to do what I already have done when contacting customer service. Why repeat the same things I've repeated 3 or more times before contacting them? Even after making it clear I did all these steps after numerous attempts they still make you do them again. They have no sympathy for those who struggle with mobility, and one of their agents cut me off because I couldn't type fast enough through my phone. I am currently changing providers, suprise suprise they cut me off again despite the fact I am still paying for their service. This has been a huge time and massive waste of money. It is rare for me to be a negative person, but the only thing that is ok are the speeds when it is working.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Leasowe TalkTalk  
Talk talk is the worst broadband provider ever.the connection speed was very poor . I than keep ringing talktalk to discuss. Every person you talk to is telling you something different no uk customer service you have to wait 15 minutes or more before they can put you through than they asking you questions for another 30 minutes than they transfer you to someone else than you have start all over again than it goes on and on.at the end of my contract I called in advance to cancel than I've been told to give 30 days notice and all they can say is we apologise. Than I rang them up again and I've been told to give another 30 days notice and pay more without my knowledge I did asked them to terminate it and they didn't and still billed me for it.everytime you call them they transferring you to a different people . They are useless . I will not recommend . Stay away
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Keynsham TalkTalk  
What a shocking company. Broadband keeps freezing totally unreliable. The customer service is appalling no one wants to help at all. Kept on being promised someone would look into it. Not delivered on that promise at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Londin TalkTalk  
Disgusted and appalled with this company!
Disgraceful customer service. Promised I would be online by 23rd April 2019, Still not connected by the 27th April 2019. Two engineers sent to fix issue with the line without success. Phoned customer service to cancel the contract and was told they will charge 99 pounds cancellation fee. Stay away from TalkTalk. Absolute disgrace of a company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham TalkTalk  
Terrible customer service staff can hardly talk English and were laughing when trying to stop renewing contract.Do not use this firm .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Lochmaben TalkTalk  
I have had nothing but trouble since i moved to talk talk . Mybills doibled. I also have had a few cheeky staff in customers customer services. I know people who's bills are 3 times less than mine. I have had extra charges put on my bill which hasn't been for me. I am so disgusted.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Portglenone TalkTalk  
Disgusted and appalled with this company ! Got talked into upgrade to fibre after upteen faults , openreach engineer turned up to install.
When he left I noticed my card reader was not working in my shop , (the master socket for broadband and phone is in the staffroom )the engineer had called the cable to the card reader in the shop thus unabeling us to except card payments ...
Talktalk after numerous noncence phone calls just asking for an engineer to come out and fix what he broke ?? Your answer was .. and I quote ... " THATS NEVER GOING TO HAPPEN " with a smug attitude !! Wtf
If I can't take card payments without embarrassingly asking customers into the staffroom as opposed too the till ( in the shop ) err talk talk err business ? .. think I will be seeking action .. loss of earnings etc....
Blackpool TalkTalk  
talk talk is one of the worst internet providers, my connection constantly dropping every 5 minutes, and never got my promised speed. after numerous chats and engineer visit, still rubbish...
  • Customer Service
    3 stars
  • Speed
    2 stars
London TalkTalk  
Although their speed is about the same as Sky and BT both my previous suppliers it now buffers a lot more, drops out a lot more and takes a long time to load pages. I am using no more than before when on sky but it is so much slower. They say it is hitting target speed so why am I having these problems.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Spalding PE11 3WL TalkTalk  
Stay away if possible...
From the first day of installation(26/03/19), the performance was poor and keep ringing talk talk to discuss, Every day the executives comes with different options and finally send another router. Over the phone they offered half price on bill for first month for the inconvenience, but they taken the discounted bill(First Bill)on 12/04/19 and set that day as the billing date.
In other way it was a false promise as i paid the half bill for two weeks..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Exeter TalkTalk  
1- No UK customer service: the representatives have poor and often confused English, whether Chat online or telephone.
2- Unreliable broadband: I paid for 35MB and received 22MB, sometimes dropping to 6MB. I was told it was my internal wiring. I changed to SSE 35MB and constantly get 33MB.
3- The all inclusive phone calls do not include 0845 or 0870 numbers.
4- The overcharged me for the billing.
5- At the end of their contract they still wanted their old cheap router back (they did send me a stamped addressed envelope though).

I will never go back to them again. It is cheap and nasty, more nasty than cheap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield TalkTalk  
Disgraceful customer service, liars or incompetent. Their poor English makes communication very difficult but they let me down over reconnection date, delivery of router and when I tried to make a complaint, disconnected.
northamptonshire TalkTalk  
Insufficient band width to watch BBC iplayer
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
West Molesey TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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