TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.6 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars

Based on 7610 customer ratings since 2019-01-27 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5743 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Talk talk. What can I say that hasn’t already been said, they are an awful provider. I have spent 6-8 weeks with little or no connection. The live chat is pointless, twitter support is worse, they eventually get you through to ‘ceo’ support. None of these people do anything to resolve your issue. Lots of talk and questions, never a resolution. Just do not bother with them pay the extra for Sky and BT.

I am sure talktalk will post a reply about ‘contact us’, ‘we are sorry’ get the message folks, get some engineers and people who can actually fix issues. Not these low paid customer service folks who want to be your mate. Your killing your customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Walsall TalkTalk  
They are phoning me night and day to try and get me to take their broadband. Keep telling them I am happy with who I am with but they are not listening. Keep blocking them but they keep using different numbers. I hate to think how they treat you once you have a contract with them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Sheffield TalkTalk  
they do not deal with complaints but just try to ignore it ,put charges up even when there is a written deal,given up calling even if they agree to do something chance is they will get it wrong.
  • Speed
    4 stars
  • Reliability
    4 stars
kidderminster TalkTalk  
Today my internet was cut off for no aparant reason or without warning at 1.20pm. I called the customer help line and found the person rude and evasive. She informed me that there had been restrictions on my account. I found this very strange because I had called talk talk earlier that day at 8.20am to pay my set bill. I immediately asked to be put throught to a manager or someone who can help me. I then spoke to mike from technical support who was understanding and patient who truly understood what I was going through I explained the situation and he calmly explained it happeneds all the time and that it's a common thing he totally defused the situation and helped me get back online. I found this to be great customer service because I was not happy with my internet being cut and I was very close today switching broadband networks.

Shout out to mike from technical support your a legend mate and deserve a raise.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
London TalkTalk  
If only- rating is available,talktalk well deserve a (-) rating. Terrible connection, unbelievable how slow. DO NOT USE TALKTALK and they even make my partner wait for 40 mins on line, terrible terrible service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Horley TalkTalk  
After a while, broadband starts getting unstable. Usually just before an ad campaign for expensive upgrades. It then takes ages to work your way through customer service until you finally get to technical support who can adjust te signal to noise ratio. Then it works again. We had this 3x in the last 4 years, and every time they try to sell us an upgrade first...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Ottershaw TalkTalk  
They were charging me to find my mobile without it going to answering machine, because I hung up when I heard where it was. I had a conversation with the customer service, they contradicted them selves over and over direct lying to people, just think if they do that to all customers they could be making billions per year. When some of us could do with that extra pound or two here and there.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West wales TalkTalk  
Awful service, I am getting huge mobile Bill's because I have to use my phone data because internet keeps disconnecting. Everyday it disconnects and will not work. Average speed tends to be around 6mps when working, really really really terrible
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield TalkTalk  
Talk Talk broadband is a joke. In order to watch Netflix or anything on TV I have to use my personal hotspot with my phone’s 4g to have internet on my laptop and then connect the laptop to the TV with HDMI because 80% of the time my broadband doesn’t work.
I will never ever get talk talk again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Indian call centre who did not always understand your problem. Speeds can be erratic.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Southport TalkTalk  
Rubbish service , i had better download / upload rate through wireless from neighbour (BT - via BT-FON) than i had from them . Also loads of problems with customer service . Been away from country for 3 months but i paid the full bill when i returned 109£ (around 60 was penalty)in same day i paid i got the service disconnected even that bill was paid in advance and they supposed to provide me another month of service . Then they charged me the next month with another 31£ disconnection fee clause when was not even my choice to be disconnected and i didnt had a fixed term contract either . Rubbish avoid them, TalkTalk should be the last resort .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Newbury TalkTalk  
Terrible, a lot worse than the wifi in my Year 1 accommodation. It's so slow, even when I'm the only one in the house. It often doesn't load websites properly and when I video call my boyfriend he says I sound robotic and my video lags. Can't wait to move into my new student house and use a better provider.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
York TalkTalk  
SCAMMERS, LIARS. HARD TO END CONTRACT, STAFF WILL MAKE IT AWKWARD TO CANCEL. YOU WILL BE CHARGED MONTHS AFTER CONTRACT END AND THEY THREATENING YOUR CREDIT FOR BILLS YOU SHOULD NOT BE PAYING.......THEY DONT UNDERS STAND '' I DONT OWE YOU ANYTHING I AM NO LONGER WITH YOU'' JUST BILL YOU FOR MONTHS. ...(STILL BILLING, THREATENING ME I FINISHED/ENDED CONTRACT SEPTEMBER 2019)..... THEY DONT CARE THEY WILL NOT IMPROVE...WHY OFCOM OR SOMEBODY DONT DO ANYTHING I DONT KNOW???.......... STAY AWAY OR REGRET IT!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SWANSEA TalkTalk  
I recently upgraded to fibre (so I thought) Not only can I not get any response but Im receiving only 3.75 mbps
This is appalling!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wakefield TalkTalk  
Been with talk talk for many years. Recently price increased due to end of contract. Offered better price if upgrade to faster fibre. When we did slow speed. Line test showed fault. Engineer booked but didn't come.Waited in all afternoon. On calling they said engineer came but couldn't gain access. They charged £30 for missed appointment although we WERE in. Feel as though I have to prove I was in my own home. Terribly disappointing customer service for a loyal customer? will get out as soon as I can. Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Dorset TalkTalk  
Appalling service
do not go with them

3 times I had to call 5 hours later spoke to 3 people still not done anything they said
Accrington TalkTalk  
Unbelievably atrocious.

Statements like, "void the contract and delete my details," and, "I am no longer a customer of talktalk," are apparently not clear enough to qualify as cancellation.
But they won't tell you this, they'll wait two years, sell off a "debt" to collection agents, and claim they have no evidence of your statements..because they deleted the correspondence, the complaint and the accompanying message chain.
Never have I been so glad to be a hoarder of correspondence.

I'll shortly be taking talktalk to court.

Do not ever enter in to a contract with talktalk, they will not provide what they promise, they will obfuscate and outright lie, and they will ignore your requests to cancel.

Never has a company been so deserving of a negatively starred review.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackpool TalkTalk  
Speed and reliability is absolutely appalling. I have contacted customer services on several occasions and become increasingly frustrated with the way in which they try and fob me off with feasible excuses and tell me that I need to upgrade to fibre rather than to try and resolve my problem.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wemyss Bay TalkTalk  
If I could sue them for false advertising I would there isn’t a day goes bye that this awful broadband service isn’t down so much so I’m on first name terms with their engineers you should avoid at all costs you will only be giving yourself another problem as if life isn’t bad enough with your business can’t be done because your chasing engineers you can’t stress enough to avoid never ever go near this crew of inept suppliers.
Glasgow TalkTalk  
Was with Talktalk for a few years and honestly, I think the only reason for it was the cheaper price... I had the broadband only package which was fine for me. It worked alright for a good while - not the fastest speeds around but it did the job. The trouble started around 6 months before we finally left - the connection got very unreliable - it would cut out frequently, streaming anything uninterrupted just didn’t happen. We got an upgraded router and things seemed to be ok for a little bit until the trouble started again - at the end we literally had to message them every day as we could not get online for hours on end. As this happened after i came back from a holiday, suspected i could have gotten capped due to inactivity although they claim there are no caps... The customer service was not helpful at all - not one of them could tell what the problem was and on a couple occasions i was just given instructions how to connect to wifi on my smartphone... seriously?! Although our connection would coincidentally get restored once I’d message them... An absolutely infuriating experience. Have moved on now and couldn't be happier. Hopefully don’t have to deal with them again.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
I was one of TalkTalk customers.I havent been a customer since a year Jaunary since their broadband speed is terrible.
I found out after one year TalkTalk charges £36.95 per month now comes up to £547.86
Now TalkTalk they are messing around and avoiding to refund the amount.
When you switch to TalkTalk think before doing so.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Absolutely shocking, avoid to all extend! They will shut you off if you want to cancel, and absolutely DO NOT sign-up via phone. Get everything in paperwork! as I was lied to about the T&C.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
We've been with TalkTalk for five years now. I know they get a bad rap, but I honestly can't fault them. I had an issue with the phone line that did talk a while to get sorted, but the fault was at the exchange so the blame there lies with Openreach, not TalkTalk. I get consistuant 70Meg download speed and 20Meg upload in my North Essex village, so speed is good. They even sent me the latest router free of charge as a sorry for the phone fault.
My only slight annoyance is a lack of UK call centre. The staff in the Indian call centre do try their best, but they can be hard to understand at times.
Prices are very good too. Much cheaper than BT and many others. Overall, very happy with the service.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Essex TalkTalk  
Service drops out all the time. Dealing with their customer service is a totally miserable experience. DON'T use them. If you have a problem it is actually easier just to switch provider than try to resolve it with Talk Talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bedford TalkTalk  
Absolutely horrendous internet. Spend hours and hours on the phone for them to never resolve the issue.

Avoid like the plague!
Liverpool TalkTalk  
Terrible service problems with the Internet had a engineer come to fix the issue told me that the problem is not at the house but the pole now just seems to be getting the runaround same questions every time you contact them but nothing happens terrible service avoid them
Bristol TalkTalk  
Can't even rate Talk Talk, they've been so bad. Been waiting since August for a connection. Thank God for Vodaphone's mobile router
SLOUGH TalkTalk  
What they say and sell aint what you get. Sold on Money Supermarket labelled as 35 Mb. Connected to Talk Talk sales and told them I as on standard Broadband with Vodafone and was receiving 19 Mb so I was quite optimistic that although they gave a bench mark of 12.1 - 21 Mb that I would be receiving 21 MB at least - especially when the marketing /sales literature states "upgrade to fast fibre broadband".. Actual speed on my new fast fibre broadband is actually 17 Mb !!! slower than my normal previous Vodafone broadband and £8 per month more expensive.When I complained they said i am within the "range of 12.1- 21Mb and that they only need to deliver 9 Mb. The false expectation, miss selling number and delivering a poorer service at a higher monthly charge is displays a company with poor morals and integrity. Either the Regulator or Government need to address this -- in summary I should have stayed with Vodafone !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chesterfield TalkTalk  
Do not waste your time.....from day one when the brand new faulty router was delivered..nothing but issues.
Every evening broadband grinds to a halt.
Go elsewhere....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent TalkTalk  
So terrible! I rang about every other day complaining about how slow it was and the costumer service was all from india and sounded like those scammers!!! They did nothing to help and after 2months we went back to Virgin Media and it was so much better! Dont use TalkTalk use Virgin
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
england TalkTalk  
Been throttled to 1Mb,even though we pay £25/month for 2-5Mb.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
Wirral TalkTalk  
Been with TT for a number of years after a series of errors upon errors decided to try a different provider on the basis - 'they can't be worse'!! The overseas call centers, rubbish equipment that fails and they do not replace - go buy your own - coupled woth a complaints handling process designed to make you give up - I am off.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Dorset TalkTalk  
I have had problems with broadband with talk talk I spent several hours on the phone they are robotic make promises and dont keep them they are soooooo frustrating to deal with. There cus serve team are not in the uk so the language and understand is not good at all. I am fed up of how band they are and how my issues have been going on for weeks without a resolution. I am sick to death of them so I am cancelling my contract with them. I would never recommend a co like this to any one. Soooo difficult to deal with it is beyond any words. I would never use them again ever or recommend them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham TalkTalk  
Absolutely shocking company, staff you can’t understand or can’t understand you, broadband goes down all the time which means no tv, as they failed to say needed an aerial to watch freeview, I have asked to speak to a manager who then decided to cough constantly down the phone not once did he move or cover his mic absolutley disgraceful! And stuck in a contract AVOID AVOID AVOID TALK TALK SHOULDNT EVEN BE ALLOWED TO TRADE !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tipton TalkTalk  
More than a month I have been trying to solve speed issue still not solved. Don't go with them, my warning
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Sm4 TalkTalk  
I've just finished my contract with talk talk. Many problems throughout the contract. Slow to unavailable speeds of internet. Prolonged waiting period for customer service. Every employee has a different story. They signed me in for renewal for 18 months for an increased price without any sort of authorisation whatsoever. They introduce themselves as David, Lee and Mark when they clearly are not. They are Asians. I have no idea why they would do that. You might as well pay a little extra and have a headache-free experience. Absolutely pathetic company and customer service. Never again.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Manchester TalkTalk  
Broadband very slow and un reliable speed, customer services terrible and spent hours/ days on the phone over a couple of years trying to resolve snail pace internet. Needed a new box, even offered to pay for this, and was refused. Be aware that any speeds logged on Talk Talk speed tester cannot be accessed when making a complaint. Told to log these on this site which I did for over a year, after independent complaint review because Talk Talk chose not to submit these as evidence, and I couldn't/ don't have access to these weren't taken into account (a total scam). Can honestly say that this has been the worst and most frustrating experience of my life, repeating myself on every call and re inventing the wheel with different customer services advisers. Never again, horrendous.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Comrie TalkTalk  
Talktalk is the most disappointing and frustrating service I have ever dealt with. I have spent hours on the phone with the helpline and they are anything but helpful! Just robots following a script and giving you the same answers telling you that your problem has been resolved, then having to call up and go through the whole process again as it was never resolved in the first place. I had to do this three times and it's still not resolved to this day.
Then when I called up to end my contract because of there poor services I spent another 2 hours on the phone. They were reluctant to pass me over to the manager, I had to ask multiple times and when I did get through to the manager she was absolutely useless as well, no help whatsoever - it was like talking to a robot who just repeated the same thing. I can't get out of this contract for another year without paying hundreds of pounds! They offered me a whole £9 off. So I have to just deal with them and there average WiFi that has its ups and down for the next year till I can change my provider.
If you are reading this then please don't think I am a keyboard warrior that just complains for the sake of it, this is my only way of complaining as the helpline don't resolve my complaints.
A truly truly terrible service provider with useless staff that either don't know how to do there job or just don't care.
Please do yourself a favour and choose another WiFi provider as talktalk will let you down massively and cause you nothing but anger and stress.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shropshire TalkTalk  
My telephone service was unavailable from the 21 October until the 8 November. TalkTalk has signed up to the Automatic Compensation Scheme, whereby they have to pay compensation within 30 days without the customer having to apply for it. Compensation is payable for every day after the service has been down for more than 2 days.

After 30 days I hadn't heard anything so I contacted them and after 45 minutes discussion they agreed compensation would be paid on my next bill. The next bill arrived on the 18 December and there was no compensation. I contacted them again and had to go through the whole process again. After 50 minutes the customer service rep said her manager had agreed that compensation was due and would be in my account the following day. After a week the compensation still hadn't been paid.

Using the company's complaint procedure I made a formal complaint on the 22 December. I received an acknowledgement of my complaint and was advised an Manager would contact me within 3 working days to discusss it. 4 working days passed and nobody had contacted me. I raised the issue again and was adivised the same thing: a Manager would contact me within 3 working days. That was 4 days ago and still no one has contacted me.

TalkTalk has a legal obligation to pay compensation but they are doing everything to avoid paying. I presume they think I will go away. I won't.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Buntingford TalkTalk  
As far as during last 2 years I had issue only once with my internet connection and I couldn't complain before, today I have change my mind completely. Tried to close my account as moving to a new property where the internet is provided. Couldn't do it on their website as the continue button didn't work, tried online chat and after 20 mins of thousand of questions I have been given the number to call as this is a procedure(such a waste of my time they could tell me that before!). Tried to call the number 3 times, every time I finally manage to speak to someone it disconnected me and went silent from nowhere! 4th time, speaking to a lady who were speaking fast and completely not clear, so I told her to speak slower and she started to almost spell the words like I am an idiot which I told her to speak slower and she treated me like I am an idiot. While talking about my situation with cancelling SHE WAS YAWNING INTO THE PHONE!!! Very rude, very unprofessional and won't be recommending TalkTalk to anyone anymore as I used to before after such a bad experience.
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
London TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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