TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2130 customer ratings since 2021-05-27 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,531 Customer Reviews over 164 pages

  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Changing charges mid contract. Misinformation from customer services.
  • Reviewer
    Location
    Accrington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very rude company and employees. I have tried to cancel contract but they keep passing from department to another.

    DO NOT USE TALK TALK very POOR customer service.

    VERY POORLY trained people.
  • Reviewer
    Location
    Henley on Thames
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Just joining other reviews quoting shockingly bad service. It really is as bad as most reviews say.

    All talktalk processes are designed to make it difficult to get anything done. I was lied to during the sales, every form of contact takes a very long time, broadband reliability is low. I made a complaint and never got contacted, instead receiving emails saying “we tried contacting you”.
  • Reviewer
    Location
    Henley on Thames
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Just joining other reviews quoting shockingly bad service. It really is as bad as most reviews say.

    All talktalk processes are designed to make it difficult to get anything done. I was lied to during the sales, every form of contact takes a very long time, broadband reliability is low. I made a complaint and never got contacted, instead receiving emails saying “we tried contacting you”.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID at all costs.
    Upgrading within talktalk package from old copper line to new full fibre line. despite being live for multiple days they claim that my new package is not active and not only did they not bill me at the old rate, but came up with a random new higher rate. Would not address this issue unless I specifically plug in a specific router provided by them to 'prove' the line is active. Told them their router has connectivity issues which is why I am not using it. When challenged what relevance which router I am using is to my billing, they just say it is the only way they will address my billing issue. The new package uses a completely different modem and outside cable than the old one. Confirmed my old line was not working anymore and new one is working, provided photos of the new modem with lights showing working, even using the internet provided by the new line to leave this review and check on account details, yet talktalk still claim my new package is not active so they cannot deal with my account inconsistencies.
  • Reviewer
    Location
    Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible connection and always down!!!!! Ridiculous and they don’t fix it quick either!! Don’t recommend at all!!
  • Reviewer
    Location
    Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely a joke didn’t turn up on the day/time they were suppose to, called for 3days and not one person could give me an answer so they cancelled my order. What a joke and to call them is another level of silly. Avoid
  • Reviewer
    Location
    Herts
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Have very much improved in the last 5 years. Customer service is absolutely faultless. We were having significant speed issues turns out it was down to a problem with Openreach which they promptly identified and rectified within 24 hours. I have had 0 issues since and that was years ago.
  • Reviewer
    Location
    gateshead
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely terrible, the wifi worked for about a month, then poof starts cutting out every hour, I'm not even joking, one second talking to a friend, next I'm sitting here with no wifi, definitely not the device since it's brand new and been working fine before talktalk, in a nutshell, its the worst provider ive seen in a while.
  • Reviewer
    Location
    Cramlington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID THIS COMPANY! Awful experience, rude customer assistants, You will call to seek help and they will talk over you and not let you explain your situation.
    Never known anything like it, I have cancelled my contract and suggest others who are thinking of joining go elsewhere!
  • Reviewer
    Location
    Cambridge
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    Just dont bother, i never got the prepaid mastercard which i was promised, slow useless website, complete wast of time, thank god my contract is ending
  • Reviewer
    Location
    Kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Managers will not take calls. GDPR guidelines and laws broken. Do not use unless you wish to become a victim of fraud.
  • Reviewer
    Location
    Romford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubish hardley ever have a signal told us we would receive money back had weeks without internet or wouldn’t have to pay next bill didn’t get neither constantly sending letters out saying couldn’t take direct debit when money been taking worse providers I’ve ever had poor internet and poor customer skills
  • Reviewer
    Location
    Newcastle
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful company, shocking customer service. Only use if you're prepared to spend half the time on the phone to them due to problems. They will give you a scheduled call block time and then not call, they will give you an appointment to fix the Internet and not show up. They will turn up when interne5s working well and say there was a reported issue, which after they have finished working on leaves you with no Internet, despite it working fine before their visit.
    After spending hours on the phone they will promise £10 compensation and then never deliver. Rude staff. Terrible experience. Feel so unvalued as a customer. AVOID!!!!
  • Reviewer
    Location
    Hemel Hempstead
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Just install the internet on Friday, last only 4 days I can believe it. I try reach out to them from their website, and ran diagnostic. No body work at night. Online chat os close, telephone is close on midnight. But their website said 365 day 24/7 support is fake. Trace route show I can’t reach to the gateway. I will try refund if this not fixed till tomorrow morning before 10am.
  • Reviewer
    Location
    guildford
    Reviewing
    TalkTalk
    Date
    Comments
    never used them but they stole my money. this company needs to be looked into as they are scammer. now they are playing stupid and wont give me a refund. bunch of scammers. STAY AWAY
  • Reviewer
    Location
    Derry
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paying £30 for 150 lucky to get 30.was 0.07 download yesterday. Un reliable. Tell someone will ring you.never happen. Should be called Notalk as completely useless
    AVOID AVOID AT ALL COSTS.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Do not touch this company with a 10 foot pole. They will promise you fixed prices and rise the prices then tell you it was never fixed. They would breach the contract and you’d still have to keep paying to protect your credit rating. Go BT OR SKY, worst decision you’d make is choosing talktalk as your provider
  • Reviewer
    Location
    Kidderminster
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Go live yesterday not even live yet today rang said can’t do anything sending someone out to look at the pole. Asked about contract and ending and they said can’t end it until somebody been to look at pole. Asked how long she said all in same sentence 24 hours then 48 then 72. Haven’t got a clue she said she couldn’t help she doesn’t know what to say yet she has a job there. First time customer. Very unhappy with the service.
  • Reviewer
    Location
    Melton Mowbray
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They robbed me!!!! They charged me for hole month £39 when they disconnected me after 3 days after call I been told that differents will be refunded and after a month nothing happening when you contacting them they saying that they don’t own me anything. Stay people away from them as far you can they treat people as rubbish. Never again with them I prefer to stay without broadband then to use them.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shambless of a company avoid at all costs from top to bottom absaloutely useless made a massive error in my service line admitted fault on live recorded call now which has costs me financially and are now trying to worm they’re way out it can never get through to a uk call centre and are just hopeless to deal with save the stress and keep away !!!!!!!
  • Reviewer
    Location
    east ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid there an absolut joke i lasted a whole 2 days with them i had one customer service adviser tell me complete nonsense and the other was just rude they had the cheek to say they are waving there early leaving fee talk talk your a joke you cant charge a leaving fee within the first 20 days and i had enough in just 2 days
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I believe TalkTalk is the worst company to ever be formed a total disgrace !! Be warned they have the worst customer service you will ever encounter!! and they won’t be slow at helping themselves to hefty sums from your bank account without contacting you.
    Join this lot and at some point you will just want to die.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've tried to close my account on numerous times with Talktalk as I had moved home and was not able to get fibre in my new address. Despite cancelling and having verbal confirmation from talk talk I was still getting bills. to the point where talktalk threatened me with debt collectors. I complained to the ombudsmen and talktalk dealt with my complaint, even paying me compensation. Yet today I am still receiving bills from them. How is this level of incompetence possible? If anyone is able to answer I would appreciate it. 
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appallingly bad. Waited 3 weeks for installation after having to register twice and nobody arrived. Passed around between different departments, 3 different numbers and a chatbot. Shouldn't be allowed to sell Broadband. Cost me a fortune in data and wasted my time.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paying for Fibre and are download speeds are 4mbs? No solution to the problem from the provider.
  • Reviewer
    Location
    Washington uk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So disappointed and frustrated with the appalling level of service, poor communication, and slow broadband speeds. I have wasted so much time and money trying to get things resolved without success. Please don't choose Talktalk, choose better!
  • Reviewer
    Location
    Leeds
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give it no stars I would. Horrific company I have had so many faults and still have some. No one cares. I put a complaint in weeks ago and every time I ask what is happening I get an email saying someone will ring you in 72 hours which is a lie as I am still waiting over 2 weeks. Never been offered my money back as work from home but the internet isn’t working. They literally do not care, I have even rung up myself to find out what is happening about my complaint and they hang up on you.
  • Reviewer
    Location
    Cv37 6uh
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very unstable network!
  • Reviewer
    Location
    Billingshurst
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The absolutely worst ISP out there. They will try every which way to manipulate you without providing any level of customer service or even internet service. We used them until the internet was dropping out every few hours. Tried the awful customer service centre based in God knows which country. They run off poorly constructed scripts to keep you on the phone for hours without offering a logical solution. All geared towards you getting frustrated and hanging up. Informed them that the old router needed to be replaced and basically they avoided any hardware change opting to change the configuration. Which didn't work nor was it any better. It takes at least 40/60 mins to get to a person and then they are devoid of any customer service training. Leaving them is much worse as they try every trick to either get you to stay or get you to hang up. Totally useless on every level. I've heard this from many people who have left them. Avoid like the plague. They are expensive and untrustworthy.
  • Reviewer
    Location
    Romford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really terrible, didnt cancel old provider so i was charged for both, wouldnt accept any fault or reimburse the money lost, customer services just pass you around and waste your time, cancelled within 14 days.
  • Reviewer
    Location
    Hampshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely appalling. Broadband speed slow and sporadic. Most of the time not there at all. We ended up using up all our mobile phone data to undertake the tasks we would have have done using our home internet. No resolution to problems following complaint then to add insult to injury bombarded us with phone calls and emails when we decided to go elsewhere. Final straw they’ve sent a bill with a credit on and you have to claim this yourself rather than them crediting to your account.
    Avoid this company like the plague.
  • Reviewer
    Location
    Leicester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I became a customer in may 2021 and was instantly unhappy with the poor broadband quality especially as I was going courses and work online at the time. At the time a paid for a good wireless 4G and would hotspot that as I didn't want to pay the 200+ pound severance fee and my complaints were falling on deaf ear.

    Something which I can't do anymore
    As now a year later due to a current unplanned poor financial situation I can't pay my bills. WiFi is the least important so it's the one I keep deferring on so I keep having to pay late payment fees as I can't pay this on time as my rent, electric and gas take precedence. Yet if I want to cancel it will cost me 70 pounds! A sum I can't afford! Not only is the quality of my WiFi absolutely abhorrent not worth 5 quad a month let alone 24! But I can't even cancel it because I can't afford to but because I can't afford to do so it will end up costing me even more in monthly payments and late payment fees! Truly feel like talktalk is talking advantage of their poorer customers. I want to maintain my credit score and want to not have to defer on my payment by cancelling yet I can't afford to so I will anyway and their is nothing I can do about it!

    I have rung them multiple times to explain my situation but they very much don't care if they understand what I'm saying at all from their call centre god knows where and they just want their money.

    I am moving in October so I was going to have to cancel then anyway so I decided to terminate now and pay the termination fee in installments.

    This whole experience has taught me a lesson however check reviews before starting a contract somewhere and be wary of long-term contracts as one doesn't know what the future holds. I didn't know I was going to be in this situation last year. I wasn't rich by any means but a year ago I could pay all my bills and food with minimal budgeting which is no longer the case.

    I implore anyone that makes enough to live but not to save as I was a year ago to not get comfortable and to plan for the worst. It is something I regret now and I will definitely plan for for the rest of my life!
  • Reviewer
    Location
    Wantage oxfordshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I contacted you as my signal is poor. The WiFi is great but the connection is rubbish. It does not extend to the second floor of my property and even when I put my phone next to the router I only have 2 out of 3 bars of WiFi. The only way you can resolve this is by CHARGING me £85 for your booster! Ridiculous! I shouldn’t have to pay for something to improve the signal that should already be good! I’m on your best package too! Outraged and currently looking at a new provider!
  • Reviewer
    Location
    Sunderland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with talk talk 6 months. Worst company ever. Broadband speed terrible that's when it actually works. If you have signed up on the hope you get your gift card it won't arrive. I can't wait for my contract to end.
  • Reviewer
    Location
    Leamington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst company I have ever dealt with & the worst provider I, or any of my family have ever used. The signal and reliability is terrible, they have never sent me a bill, contract pack, or even notified me of an increase. The customer service team, having spoken to several people, do NOT know what they are doing. They are an absolute shambles. Even asking me for the wrong details on my bank card and telling me I’m wrong when In fact I was correct. Multiple calls arranged with managers who NEVER call. The worst company I have ever dealt with.
  • Reviewer
    Location
    Brighton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband didn’t work for the first 6 weeks which I never received the refund for after numerous times of trying to contact the very shabby customer support. Broadband often slow and not working. My bill went from £26 to £36 to £52 for the last few months over 2 years which is obscene. Would seriously recomend not getting involved with talktalk.
  • Reviewer
    Location
    Palmers Green
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The internet is stopping every 5 to get to 15 minutes,the online support is not helpful they just tell you to restart your router.THE WORST INTERNET PROVIDER IN LONDON GUARANTEED!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet is not at all reliable, it stops working intermittently, there is too much latency
    The customer support doesnt help a lot, i was with them for 1 hour on a call. They say if they send an engineer, they will charge extra money
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have been a customer for 16 years and experience annual outages lasting anywhere from 1 day to several days. Haven’t had any service for 5days this time. Initially, calls were dropped by talk talk when I was telephoning. Internet was reporting outages in London and first eventual contact stated engineers working on problem. That changed to my router being the problem. It is the latest router that they advertise for £80. Awful company since the buyout 2yrs ago by a US company. Dreadful customer service reading from prepared scripts.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.