TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 8161 customer ratings since 2018-11-17 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5610 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Switched from greedy Virgin Media with next price rise. It was unbelievable the broadband price raised 350% for 7 years. TalkTalk offered the honest speed of 67Mbps for 1/3 less price plus huge top cashback deal. So I not hesitated and booked the connection with the engineer. The Engineer came in the booked time and was really polite. Did everything we asked, even moved the socket to a more convenient place for free. Now we have 2nd month of TalkTalk broadband. The router is perfect with full house coverage by WiFi. Just realise how bad was router from Virgin. Speed, a bit less, but stable and with the positive surprise the upload speed is 30% faster than was in Virgin.
Obviously as many people as more problems, just read the reviews and found this mostly negative. Definitely recommend this company, it has a big chance to become the best if follow the people feedback in other areas. Thank you.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Manchester TalkTalk  
I tried for more then a week just to cancel the contract it didn’t happened customer service are from another planet they don’t listen to you . I never go to then even if there no other providers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    2 stars
Beaumont Leys TalkTalk  
So bad. Wifi drops constantly, says it's connected but doesn't function. Naturally they keep taking money and try to charge an exit fee when you leave... Thieves.
London TalkTalk  
Talk talk is not to be trusted as a provider of either broadband or TV provider. And if you have a problem don't expect less than a 45minute Wait on the phone before you get to speak to an agent .when you get through they don't know what they are doing. Talk talk is use less
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wheatley Hill TalkTalk  
Internet connection has been terrible! Every evening doesn't work. Contacting talk talk is a nightmare to get through to speak to a actual person and not a machine! Then when connected with a person to speak connection is so bad you can hardly hear a word they are saying! Having problems with my internet for a whole now nothing seems to be getting done with the situation same thing told twice engeenier will come out to look at problem and still same issue don't even think anyone is even coming out to sort the problem if I'm honest. Wouldn't recommend talk talk to any body. Can't wait until I'm out of contract with them and then will be going with a new provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cwmbran TalkTalk  
An absolute farce!
Slow to install. Even slower to cancel as they can continue to charge you all the same. I have left to go to a different country, my 12 month contract was continued with me knowing. I am not allowed to access my online account from abroad. I phone up to cancel and am assure dit is to find 3 weeks later they have not, meaning I am charged another 2 months.Have spent over an hour on hold as they refuse to phone back.It is a farce.
TalkTalk  
Slow speeds.
Dropped out often.
Appalling service on trying to leave. Continued to try to take money. Then when I cancelled DD they sent me a nasty email with threats to report to a credit agency and a late charge. Took 2 calls to get this reversed .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk TalkTalk  
I find it impossible to deal with these people, after complaining about my extreamly slow speed (1.95 bps) ,they keep saying theres nothing wrong with my connection. They have sent me a new router,no differance. There communicating skillls are non exsistant. I have still got 8 months on my contract, otherwise i'd be away from them like a shot.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester TalkTalk  
Had numerous problems with phone line reception for years due to flooding in phone ducting. Been called a liar several times by Customer Service by poor speaking representatives. Did receive £45 as compensation. Broadband and Internet now so poor towards contract end (2months to go). Read this is not unusual, have reported problem with South African lady rep on a line with loud voices in background who sounded so bored I almost asked her if she should change jobs!! Now I can't receive a rest password from Talktalk because my service is disgusting slow, Royal Mail would be quicker. Will I renew even at £0.00 a month? not likely!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Salisbury TalkTalk  
I was trying to chase vouchers they offer for joining. They just keep telling you to wait 30 working days. The complaints I've seen online tell you that you'll never get the vouchers They've been pulling this vouchers scam for two years. You also have to chat on the computer because they cut you off on the phone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Cornwall TalkTalk  
The connection is disgusting. The speed is low. During the first year, everything was in order. And now every day the quality is deteriorating.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Haywards Heath TalkTalk  
I agree with a lot of the other reviews about poor slow broadband, and terrible customer service if you want to leave.
I had to try to speak to someone in what sounded like South Africa ( with a party going on in the background ) tried every trick to avoid me ending contract. Tried to demand details of my new ( temporary ) accommodation as part of my house move despite being told several times I would not need broadband as there was no phone line, and indeed due to poor service I would not use them. Then tried to demand the details of the person purchasing my hose so they could get them to take on the contract ( what happened to data protection ? ).At the end now demanding £ 100.00+ to terminate a contract @ around £27.00 per month. Just total rip off artists as the internet speed is a fraction of what is quoted. Some statutory intervention required here.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
For anyone not with them don't join, the internet is so slow but you're told it's fast, absolute Rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Waterlooville TalkTalk  
Supposed to be fast Internet they Said!it is useless, absolutel rubbish they should be ashamed, for anyone who is not with them DON'T JOIN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Waterlooville TalkTalk  
Absolutely terrible. Broadband. Customer service. Just everything is negative. Phoned then few days after. Been on phone over hour. Reimburst £5. Refused then £10. I want my full bill and sercixe bck. Reported to OFGEM. Defiantly would not recommend.
One sentence. Worst company ever expereinced. Should have stuck with Sky.
  • Speed
    2 stars
GREENOCK TalkTalk  
Since being with broadband I have had numerous problems. Upgraded to a 'faster' service.... Still had same problems. Can't seem to get the issue sorted even thou they tell me that there is a problem with my line and sent out 3 engineers I still have an intermittent Internet that comes on and off when it pleases. Staff are always polite on phone however it takes ages to get through to them
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Southampton TalkTalk  
Save your money. Don't use them. Daylight robbery. Punitive termination fees £61, below the average customer service, below the UK legal requirements broadband speed- only 5.6Mbps for a updated contract which guarantees 35Mbps. Incompetent. Greedy. Firm.
Surrey TalkTalk  
This is honestly some of the worse customer service experience I ever had from a telecommunications company in my life. Even cancelling within the 14 day cooling off period was a nightmare, and they scammed me out of more money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newark TalkTalk  
First, it took a month to get internet working despite being paying. At the end of the contract, they charged us one month extra after we managed to cancel the contract and argued that the system bills "in advance" automatically. There is no way to contact the customer service to cancel your contract and when you finally do (through another provider) they keep invoicing you well after the service has been interrupted. Avoid them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swansea TalkTalk  
If I could give it zero stars I would. No internet service, spent hours of my life answering the same frustrating questions to multiple different people spending hours on hold etc never having the problem fixed until I finally said I’ve had enough and am cancelling my contract. The calls centre were abroad, rude and time wasting. I finally caved and agreed to pay 25% of a contract breakage fee just to stop them wasting any more of my life, to then be sent to a debt collectors because they didn’t sort it as promised and then back and forth between departments who tried to call me a liar before finding records of the conversations, to then quibble over £1.57 that hadn’t been paid for because someone had taken the wrong amount from my card. THE most awful company. Steer well clear. Hopefully they will go bust so no one has to endure the soul sucking creatures that work for them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Poor and border to legal.
I was until Feb 2019 on a Broadband and Line Rental ONLY contract when they added the £4 TV fee. As my contract was Broadband and Line Rental ONLY I would not have expected to add to my bill a TV boost without my consent. They have now repay the £4 charge they had applied for month after a week of arguments.
I have left TalkTalk now and will advise anybody to stay clear of them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Worst company ever. They kept charging me money even after I cancelled. And it is incredibly hard to cancel it as well. DO NOT DEAL WITH TALK TALK
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Been with these a long time. Now they are total garbage! Customer service give me the run round, I dont understand what the people in customer service are saying, they seem to be based in a different country and they are certainly out to pull the wool over my eyes regarding not informing me that my contract date is soon to expire, so they charge me double on my latest bill. I have been hung up on twice in two days trying to sort it out. The do not seem customer orientated, Its about profit and bottom line not customer satisfaction. In recent months I have read talktalk have had big problems with security. Plus they are most probably paying Simon Cowell and the other three judges on the X Factor way too much so that's is one reason they now feel they have to fleece existing customers. Well they can X Factor off!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Gloucestershire TalkTalk  
I've been TalkTalk loyal customer for over 10 years now and I'm afraid I have to say, since my last contract with them, they are simply one of the worst broadband service ever.

My contract: Fast Fiber Broadband (download: 79mg, upload 20mb) SO IT'S SAYS. Instead of what it says in the package I got 10mg download and 1mg upload. So they only offer 10% of what they promised and not only that the line keep disconnecting at least two times a day and since last week it's been disconnecting more than FIVE times a day.

They send over SEVEN "technicians" with so little knowledge as the connection problem keeps getting worst and weaker every day!

SUCH A TERRIBLE COMPANY with POOR customer care and VERY LITTLE KNOWLEDGE of technicians.
AVOID GOING TO TalkTalk AT ALL COST.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Mill Hill, London TalkTalk  
Been with talk talk for 5 days 29/10/19 lost internet all day on 3/11/2019 it's now the 4/11/19@04.08 and still no broadband...I will be looking up other broadband dealers as talk talk a joke..customer service is a joke...broadband speed on the 4 days it worked is a joke fast fibre is a joke with talk talk..I advice people to double check before joining..funny let's me log onto ma BILL...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Paisley TalkTalk  
Rubbish I joined back in March tried to cancel it but they wouldn't have it they are still billing me for every month trying to sort it out with them cause I was never conected in the first place they said I owe them £180 what a con any idea what I can do definitely would not recommend since then I've joined another provider ee no problem
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelmsford TalkTalk  
The worst internet provider i have ever come across in my life. Scam artists at their best. penalise customers who go over their 1 year plan by doubling the cost. they make leaving them the hardest process ever. theyll keep you on the line for 30min plus.

The internet would simply stop working. Got to a point where i was using my mobile data 90% of the time i was home. slow when it did work. every time i did complain they would say 2 many devices in my household (i live alone).

Please avoid this company. they do not care, they know about the issues and if you complain they just keep you on the line and lie. Dont give them your money. let them go out of business.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West London TalkTalk  
worst service provider ever!, almost without fail every 2 weeks we will loose broadband for a whole day or 2, and when we contact them they behave as though it is a problem on our side,I wish now that I had never swithed!, I tell everyone not to use them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Wellington,Somerset TalkTalk  
Abysmal service across the board. £27.50 per month for phone and broadband package, the broadband had so much outage than a good signal! Now are saying I owe an early exit fee and have passed it on to some two bit debt collecting company ! Good luck with that one , not going to happen ! If anybody out there is considering migrating to these clowns .....DON'T !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon TalkTalk  
By trying to save some money I've let Talk Talk turn my reliable broadband connection into a train wreck. Add in poor technical support and customer service operatives you can hardly understand a word of and you've got a complete joke of a company. No surprise they're regularly voted the worse provider, something unfortunately I failed to spot before signing up. The only option I have to save my sanity is to buy out the remaining 15 months of my contract. A very expensive lesson indeed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon TalkTalk  
Terrible coverage, terrible customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
BIRMINGHAM TalkTalk  
**** DO NOT SIGN UP WITH THEM OR YOU'LL GET INTO TROUBLE ****

My broadband speed with talktalk use to be fine and three years ago it started playing up by keep disconnecting and going slow, so I upgraded to a faster option and it was find for the first few months then gradually it started going down and produce faults so they said I need to upgrade again and since December 2019 it's been an awful experience.

Broadband is keep getting disconnected and speed is low, I have opened up 100s of tickets/cases with their technical team, lots of engineers came from "Openreach" with their trainees and still none of them could fix the issue.

Completely unprofessional service and engineers.

I can't cancel my contract because they say I have to pay a penalty so I have to wait until my contract ends.

I AM VERY MUCH DISAPPOINTED!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Its a big joke! Im not a customer anymore after days of calling and asking why i don't have internet. They don't know anything and after no internet connection for almost a month, they told me to wait for a call for about 3 days! What a joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
I moved from sky to talktalk fibre after that i moved to new home.Talk talk said they cant provide fibre in my new home and they normal broadband. At present i am unable to access 2 devices at a time.Most of the times me and my wife will do work from home.When i contacted talk talk team they are saying the speed which you getting only speed they can provide.I am really disappointed with talk talk.i never ever recommend talk talk to any of the my friends.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes TalkTalk  
Every yeari phone talktalk to get a better and cheaper package, They promise you the earth but won't give you it in writing and then when you sign up the price gradually creeps up although it's supposed to be fixed.After8years I have had enough.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Louth lincs TalkTalk  
Intermittent broadband speed (proof available)
Live chat takes hours so shouldn’t be called live
When speed checked at talk talk it says no problem - REALLY????
I will use a new provider as soon as possible but in
The mean time I seem to be stuck with this croc of rubbish
Only comparable with visa phone for customer service
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Walsall TalkTalk  
Terrible customer service. Unreliable TV boxes. Avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Oxford TalkTalk  
I'm a long-time customer with Talk Talk. Originally I was with Tiscali which Talk Talk bought out. For the price they could not be beat in my area as we have limited options. When they updated my service free of charge to a faster ADSL 2 service it would have been nice to know my router would no longer work. It took them weeks to finally tell me. That is history now. I recently upgraded to the Faster-fibre with boost with guaranteed 68.1MB. I even went for their new router to ensure it would be problem free. Well I should have learned. The best I get is 40MB so I raised the issue and they set their engineers to the task. The outcome was no response that they failed, I just logged into my account to find no open service call and my service is now 40MB. I signed up to the free boost so they have just taken this away. Nice. Suck you in a spit you out.
I work from home and the service has been pretty reliable so I will probably not change as thit is the most important thing for me.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Gloucestershire TalkTalk  
Sadly i cannot put no stars for service!
I have bought a service from talk talk and spend more time on the phone getting them to do diagnostic checks to confirm the services isn't working than it does. Of course they know is it isn't working. They keep promising all sorts but never deliver...... DO NOT SIGN UP TO TALK TALK unless you want to ring them daily!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough TalkTalk  
Ok, so I posted a honest review yesterday of the utterly abysmal and unbelievably terrible service that I have received from TalkTalk over the passed 11 months... I am within my final days of their terrible grasp and will feel a sense of relief when my broadband and line provider is finally switched.

After posting my original review yesterday I received a response from a TalkTalk employee claiming that TalkTalk are very sorry that I have had such a bad experience with the firm and that it is not the companies intention to provide such an unacceptable and unprofessional level of customer service.
The reply then continued to recommend that I contact one of the TalkTalk team via “Twitter" of all things!!...
The assumption that I would have a “Twitter" account is in itself presumptuous and then for TalkTalk to expect me to chase them up regarding a poor service which they delivered to me and I paid for is beyond ludicrous!!

TalkTalk should be going out of THEIR way to contact its ever growing list of wronged and abused customers, they should be the one to make things right and they should be the one looking to improve their service.

This is blatantly not the case as within the 24 hours since posting my initial review, numerous other TalkTalk customers have posted similar reviews to mine stating that they too have received poor customer care and broadband service and are very unhappy with the firm in general.

The lack of customer care and consumer satisfaction that TalkTalk continue to provide shows no remorse or intention to better their service and judging from other reviews that go back several years, TalkTalk have never been expected to provide their customers with a viable service or a shred of human dignity.

I once again strongly implore all members of the public to avoid dealing with this firm. They are not providers they are takers.

If they cannot offer better than a generic response to contact their “Twitter" staff after repeatedly mistreating and effectively robbing their customers, then they have no place operating as a consumer business and deserve a thorough investigation from an independent regulator.

My suggestion to those who have been left slightly poorer and slightly more dehumanised by the thoughtless and greed-driven actions of TalkTalk and any other corporate firm for that matter, is to contact a regulator such as Ofcom and notify them of the service (or lack of) that you have been given.
This is possibly one of the most effective ways to have underperforming firms investigated and made to improve their services to meet the quality and standards that are initially promised to customers and that everyone should expect.

I will be surprised if TalkTalk respond to this review with anything that would genuinely resolve the issue however if any attempt is made by the firm to better this situation then I will update my post.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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