BT Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.
Recent Customer Ratings for BT
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 11700 customer ratings since 2019-09-26 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
3004 Customer Reviews for BT
| Reviewer | Location | Reviewing | Date | Ratings |
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If you're thinking about switching to BT broadband because of the BT reward card incentive then beware. They seem to be making it difficult to claim this, despite them claiming it should appear automatically on your account. |
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| Peter | Cambourne | BT | 2020-09-17 | |
I get 73 Mbps download and 18 upload on BT Fibre 2 package. I am lucky being just 120m from the fibre junction box so the copper wire last leg is relatively short. When things go wrong (about once a year - usually the service suddenly slowing down or needing frequent modem reboots) BT support has always been very fast and efficient. If they cannot fix the line remotely, an engineer has always arrived within a couple of days and the latest modem sent by post - all at no extra charge. You don’t often hear this... but I think the BT service is excellent. |
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| James | Sevenoaks | BT | 2020-09-14 | |
well well BT i have to constantly contact them. their advert says 1 disc runs the house or 100 pound back. i have 3 discs and they dont work(all this in 2 months )everytime i contact im in chat for over 4 hours they go round in circles and help with nothing |
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| elaine | west yorkshire | BT | 2020-09-10 | |
I thought paying top whack prices would equal top whack service,reliability etc - it doesn't - looking at the reviews you are just as likely to experience slow speed patronising unapologetic customer service providers as you are paying half the price of BT - I am swopping to a cheaper provider for what I imagine will be the same poor experience but at least I won't be paying 50 quid a month for it |
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| Williams | Watford | BT | 2020-08-31 | |
Such a terrible provider, download speed always fall short of the stated speed (e.g the stated speed was 11-13mb, and I am constantly receiving speed less than 5mb) and the pings are always spiking (varies from 30 to 500). The worst is that the slow wifi plan is even more expensive than some of the optical fibre plan provided by other competitors, I had no other choices as there is no optical fibre in my area. If you have other option BT should be avoided at all cost, extremely terrible. |
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| will | London | BT | 2020-08-30 | |
Have recently moved home and simply wanted to move the service across, but this seems to have been an unnecessarily difficult process for BT. Have had multiple orders cancelled for no reason over they last three weeks, which they cannot seem to stop doing. They say they will call back to sort out, but never do, resulting in me having to call them back. Previously the broadband had a tendency to cut out at least twice a day. It takes a good while to get through to any customer service reps, and even when you do, whilst they are pleasant enough they can rarely solve your issues there and then. Don't even think about asking for discounts for inconvenience, because they won't even consider it. Have been a loyal customer for a good while, but enough is enough and it's time to move on. |
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| Andres | London | BT | 2020-08-30 | |
Awful awful awful. Two weeks with no internet. Engineer supposedly came - no change. New modem sent. No change. Back at square one after two weeks and now have to wait yet another week for another engineer. Been told I cannot cancel contract unless BT fail to provide a service for 90 days!!! How can that be fair? They can fail to provide internet for three months yet I must still pay. Disgusting. Can't wait to leave... |
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| Mandy Kloppers | Surrey | BT | 2020-08-29 | |
Tried joining BT but they cancelled our order for no reason so now we have to wait. Customer service trying to deal with their mistakes was appalling (happy to try and sell you extras but unable to rectify basic problems). Would not go near them. |
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| Sam | Bath | BT | 2020-08-28 | |
BT is good . Fast and good internet to my house ! Everything about it is good 100% would recommend to anyone |
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| James | York | BT | 2020-08-26 | |
Router broke asked for a new one was told they need to send engineer i was like but its the router they where like muh engineer so engineer comes out and says its your router heres an £85 charge robbing scammers |
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| D smith | Manchestrt | BT | 2020-08-24 | |
The worst company by far. Slow WiFi, slow internet, poor customer service. With our plan was included a free TV which never arrived!! When we complained they told us they couldn't do anything!!! And for last but not least we paid BT Sport and it doesn't even include payperview. What can I say? Don't sign with this company, it's a scam, big, big scam. |
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| Fedra | Bath | BT | 2020-08-20 | |
Awfully disappointed with the dreadful service. Tried to set up a line for SIX weeks but hindered by a series of BT's mistakes. They only know how to apologise but will not compensate in any way. I do not recommend starting with this unhelpful company. |
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| Groff | UK | BT | 2020-08-18 | |
Bt came to transfer our broadband from plusnet, but managed to mess it up and we have now been left with no broadband and no phone for the last fortnight with another fortnight until they will come out again. Where we live we get little if any mobile connection and rely on the broadband for work. Although after an hour trying to rebook a new visit they have behaved very badly making us wait for a month for something they did. |
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| John Ellis | whitford,Holywell | BT | 2020-08-17 | |
Our Fibre Optic box shared with other occupiers of our small building in London EC1 was isolated as the probable fault as to why only our office and no one else in the building had no internet. Monday we made contact. It was almost certainly a switch that needed to be pushed at Open Reach's end but they could not do this without a job no. This took 3 days to organise. The engineer then arrived late one afternoon and did his best but could not determine the fault and had to return to another job. It turns out that it ialmost certainly is the OR switch and we hope after over a week without internet , it will soon be fixed. Meanwhile, we installed a Vodaphone 5G system as back up-even if China can allegedly interfere with this! It seems to be performing better that fibre optic so we we may ditch OR. I hate poor service as my busibness would not survive if we gave this so I happy to ditch OR and never depend on them again at the first opportunity-JP |
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| Johnnie Petroni | London EC1 | BT | 2020-08-12 | |
Moved into a new build property in July 2020 and as an existing customer signed up for their 'easy' home move system. All communication up to our move date was positive, orders confirmed etc. and 3 weeks notice was given. No internet on the day following move in so contacted the customer service team who said the line could not be activated because of a records issue. This was the company line for 2 weeks (we still were without internet during this time). After two weeks the internet started working but was not at the speeds we were paying for. I called numerous times and spoke to numerous people, each one as clueless as the last and it took these two weeks for BT to acknowledge it was there error and apologise! |
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| Jago Cann | Bristol | BT | 2020-08-11 | |
If I could give 0 stars for speed I would. We live in a rural location, HOWEVER across the street from us there is ultra fast broadband. We cannot get access to it because we are on a different exchange 2miles away. This means we get 2mbs while my neighbours enjoy 800mbs. We are all working from home these days and are utterly dependent on good broadband. BT does not care and will not help. I have spoken to them for 4years consistently trying to find a solution. Our jobs are on a knife edge and if we do not get better broadband soon we will have potentially lose our jobs and home. Tell me BT how do I explain to my 7 year old that daddy and mommy longer has jobs because of bad internet. |
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| Henri | Crediton | BT | 2020-08-11 | |
Awful service! AVOID ! I was waiting for their engineer for all day which never turned up. At the same time BT bombarded me with warnings that missed appointment will cost me £130! It seems my time does not cost a penny ! To resolve a problem it takes 40 minutes of holding and listening their arrogant music. The problem never gets resolved from the fist attempt. What a shame! If I knew, I'd never sign contract with BT. |
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| Elina | London | BT | 2020-08-10 | |
absolutely great wifi speed, with my old provider i was getting less that 1 mb/s and now with BT im getting around 125 mb/s |
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| josh | derry | BT | 2020-08-06 | |
Three months no service this year (2020) |
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| Mike Little | Faversham UK | BT | 2020-08-05 | |
Don't use BT if you live in central Birmingham. The broadband is terrible. I also had several issues with them when I moved apartments. I moved in the same block and they couldn't fix my connection issues. They made me wait 9 months after which I gave up and ended my service |
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| Zeba | Birmingham | BT | 2020-08-01 | |
I made a change of house I took BT, but they started to charge the rest of the old contract, I called and they said it was incorrect, not to worry, 4 months later, I receive a letter from their company of 475 pounds debt recovery, and I'm still a customer. In addition to being incompetents,they are liars. |
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| Joao Coentro | Chippenham | BT | 2020-08-01 | |
This has been the worst customer service I've ever received not only from a broadband provider but also from any service in any industry!! |
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| Ricardo Brandao | Swindon | BT | 2020-07-28 | |
Shamobolic customer services, different excuses and story everytime I phone. |
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| Peter | Southampton | BT | 2020-07-27 | |
Been with BT for far too many years and we have to keep calling about the same issues :( they can't even get our name and address correct. Diabolical Customer Services and never a person whose first language is british. Want stress free... don't go to BT |
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| Paula Dawson | Balmedie | BT | 2020-07-26 | |
Un reliable broadband service which can only be guaranteed if you pay the extra cost of having a 4g router as a back up when the broadband fails. Usually 3 or 4 calls to 151 to get an engineer to your home who leaves saying there is no fault at the premises and has to investigate at exchange. Not happy with a service that costs a considerable amount more than competitors. I thought by using BT I would get a premium service as they owned the copper and fibre cabling as well as local exchange premises and hardware. Not recommended by me, as an experienced BT customer. |
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| Steve | St Clears | BT | 2020-07-24 | |
Bt just don't want to listen to their customers. They make promises which they cannot, and do not, fulfill. Getting to talk to a manager is harder than getting blood from a stone. If they actually did what they say they are going to do that would be a change for the better. |
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| Timothy Goswell | Brighouse | BT | 2020-07-24 | |
Unfortunately I'm unable to judge the speed or reliability of the broadband as I've been waiting since February for it to be installed and it's still not done. |
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| Gary | Orpington | BT | 2020-07-22 | |
Quite possibly the most incompetent and shambolic customer service I have ever experienced! 6 phone calls and 12 hours of being on hold and passed about and we have now moved into our new home a month and still no broadband. They are completely useless! Would go elsewhere except we are still on contract. Biggest mistake ever, wish I had stayed with sky and that is saying something. |
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| Stacey | Banbridge | BT | 2020-07-17 | |
Poor signal strength, only good when in the same room as the hub. Even then the signal strength fluctuates. Rude and abrupt customer service staff calling to ask why I'm switching to another supplier. Won't be returning. |
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| Nigel Cook | York | BT | 2020-07-17 | |
I may as well put my monthly bill money and burn it. BT are worthless is almost everything they do and offer. From day one it has been slow and broken without any response. Small print prevents me from taking action and with a completely unusable service I am stuck paying for something that’s terrible. You should be ashamed BT but I’m sure you already know this! |
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| Lee | Doncaster | BT | 2020-07-15 | |
Hopeless! I would be embarrassed to be part of an organisation that promises so much yet delivers so little. Unreliable Broadband signal and speed; promised 4 years ago we would definitely get Fibre - and still waiting; engineer comes and everything works for about 48 hours then starts to collapse again; there's always something that's not working as it should. With all the technology available, and given how much we all rely on it, Broadband / phone line should be as reliable as water and electricity .... but it never will be as long as BT have the monopoly. Can't wait for contract to end so we can move somewhere else (even then their antique copper wire will no doubt still trap us). |
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| Keith | Bristol | BT | 2020-07-13 | |
Worthless. 1hr wait first time, 1.5hrs seconds time. Promised £50 credit. Never appeared bloody worthless. Got about 5 channels only, not even main channels. |
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| andrew | Harrogate | BT | 2020-07-11 | |
Really poor customer service. Considering that they are a communications company you would expect a certain level of competence, but they don't seem to be able to communicate with themselves, let alone with their customers. To save you a world of headaches, please steer well clear of this company! |
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| Philip Moroz | Wooburn Green | BT | 2020-07-10 | |
I have been with BT fibre for about 3 years now and to be fair, I don't get many issues. |
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| James | Cornwall | BT | 2020-07-06 | |
Stay away! |
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| David | UK | BT | 2020-06-26 | |
Took a new contract out with BT on 28 May for 2 years. On 12 June they cut my broadband off by mistake. Rang on 12 June and told it would be reinstated 14 June and they would send a mini hub to be going on with. As you may of guessed nothing happened on the 14 June nor at any other time until today when I was informed the order had been received by Open Reach was going through and I should be up and running on 29 June - don’t hold your breath. So the previous five phone calls I made to the connections team were a waste of time as I was told a pack of lies by each of the customer services people in Stoke. Absolute waste of time and effort trying to get any sense out of them. Couldn’t care less about their customers. Rating below zero. |
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| John | Norfolk | BT | 2020-06-26 | |
I've been with BT for 2 years and everything was Ok until I moved homes. Since then it's a constant and very frustrating 2-month struggle to get connected. |
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| Tatiana | London | BT | 2020-06-25 | |
The internet seems to work when it wants to work. Recently i was having too many sessions where internet just stops working, especially annoying when i wanna play games with boys and the internet just disappears. |
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| Jonas | Romford | BT | 2020-06-19 | |
I thought I was the only one until I read the reviews for BT. I am paying £39 PM for their Complete Wifi package. It is the most incomplete service I have ever experienced and they do not care about the customer. |
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| Neil C | Rayleigh | BT | 2020-06-16 | |
Switched from Now TV broadband to BT and supposed to have over 50mb. Can't even use the printer and constantly lags and is buffering. Signal strength says excellent but it isn't and all troubleshooting brings us back to the internet. Never had problems with SKY or now TV. We got BT because it's cheap and it's shockingly bad always have problems. Do not sign up with BT |
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| Fortnite | Wiltshire | BT | 2020-06-12 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
