BT Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.
Recent Customer Ratings for BT
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 14238 customer ratings since 2018-09-18 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
2862 Customer Reviews for BT
| Reviewer | Location | Reviewing | Date | Ratings |
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Had 12 months of serious broadband issues, now have issues with a mobile service too. |
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| Dave | London | BT | 2019-09-13 | |
I don't understand why some people have such problems. I have been with BT for nearly 2 years and they are amazing. I use them for broadband and mobiles, and they are ALWAYS sss helpful.I am so pleased with their service I have extended my contract for another 18 months |
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| Rob | Leicestef | BT | 2019-09-13 | |
I started with BT almost 3 years ago after moving to an address where Virgin Media was unavailable. I had no major problem getting started with BT with everything being as it should be regarding my phone, TV, Sport and Broadband 'package'. The contract was 12 months. There were no major problems in that first 12 months, however when coming to renew I had an email from BT before the contract expired offering me a Broadband renewal at a reasonable price but with a contract for 18 months not 12. I spoke to them via their helpline but was told 18 months was now their minimum contract period. I agreed to this. A few weeks later they contacted me again about my TV and sport contract!!!!!! I thought I had just renewed this but it turns out the verbally agreed renewal was just for the Broadband BUT the TV and Sport package were now a minimum of 24 months. So, there is the major problem - how can I watch the final 6 months of my TV and Sport package if I decide not to renew my broadband? Sneaky. Having spoken with my wife we decided to go ahead with the TV and Sport as we had already committed to the Broadband. |
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| Keith | Coventry | BT | 2019-09-12 | |
No stars because BT is disgustingly over priced |
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| Tony | Leeds | BT | 2019-09-11 | |
Had tv and broadband package which came with £100 on a debit card and free bt sports. Tried to use the card which doesn’t work , can’t contact anyone!! Also had my monthly bill increased , I phoned to make a complaint and was told after a long discussion that my bill would not increase. Forward a month and my bill increased, called again to complain and was told the previous advisor should not have agreed that , made a complaint and was told they would look into the complaint . Just had a phone call and been told my bill will increase , I told the advisor you wouldn’t fill a car up with fuel and half way through the garage decides to increase the price by 10p a ltr. THIS IS LEGALISED ROBERY |
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| Mark Caple | Derbyshire | BT | 2019-09-07 | |
Someone mentioned in the reviews about BT as big trouble, that says all about it and I agree. You will not get any notification about price rise, you will only come to know until you check your bank statement / a/c balance online. When you enquire about it you would be said that an email is been sent to you. Then you have to pay whatever extra charges as per terms and conditions. If you want to get out of those added packages(sports) you will need to pay extra as well. |
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| Androo | London | BT | 2019-09-05 | |
DO NOT TAKE THIS BROADBAND, customer service is useless a lot of lias, is not working at all even on Facebook you can't go ...they charging for nothing...at the phone to cancel your contract they are saying you have to pay £30 for one month and £47 the fee and after they are charging £145 ...they are not serious at all...really bad customer service and experience...I fell so bad because of them...they see people like me how doesn't speak English and they trading to rope them ...be careful |
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| Alexandra | Edgware | BT | 2019-09-02 | |
I have move, to a new home and my previous speeds at my old house, with the exchange over a mile away was 37Mb down and 10Mb UP and ping around the 7ms mark, this new house which is less than 50 meters away for the main exchange in my home town are bad 16.1Mb down and only just 1Mb UP with a ping 18Ms and up, I wish I could move back, to plus net, BT say i am getting more than they said the min was so my line good, but for my point of view my all Broadband cost only 24.99 and mow I am getting far less and am PAYING 31.99, and they won't give me a reduction on my bill because its past the minimum they said |
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| Andrew MacLean | Colchester | BT | 2019-08-31 | |
BT are dishonest and made us agree to an 18 month contract without telling us that it was 18 months. They hide this information in order to tie people in. Our tenancy was only 12 months so we had to pay a large cancellation fee(almost £200!). Their customer service are also difficult to deal with. I had no problem with the broadband itself, but it is dishonest to actively try to trick people into signing an 18 month contract, especially elderly or vulnerable people. A company which is not to be trusted. |
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| Ruth | Dundee | BT | 2019-08-30 | |
18 month contract with BT, first few months everything was ok, good speed and reliability, then things deteriorated rapidly. Speed dropped and is now half of what I was promised, connection drops out constantly. I have complained on several occasions and was advised to reset the router on a weekly basis, reset it once but then for some reason it wouldn't reset again. I am now in the process of switching provider and am hoping for an improvement but one thing is for sure, I won't be returning to BT. |
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| Chombo | Ashton under Lyne | BT | 2019-08-30 | |
I am so disappointed with BT, I had no broadband connection for a week I contacted them and this was resolved, however was told I won’t be charged for the times I had no broadband, however the bill came with full amount which I had to pay. I contacted them online and was told we are going to refund you and you will get an email within 3-4 hours. I waited all day no email came. Decided to contact them again today and was being tossed around different agents and for 50 minutes I got no help. Was patient bough to remain connected and waited for them but they wasted close to an hour of my time with no help at all. So this means am going to pay for the times I had no connection and it’s always very slow seems they also switch it off at night i don’t know. Am glad my contract is ending soon, so. |
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| Plax | Kettering | BT | 2019-08-29 | |
I went from EE to BT as you are supposed go be able to get fast fibre broadband in every room. Yes you can if you buy into extra discs for every room. £10 extra for each one per month. Rubbish coverage. Can't wait for my contract to finish. Don't do it. |
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| Carole B | Bryn Port Talbot | BT | 2019-08-26 | |
i am locked into a 24 month contract with this bunch of cowboys and want to warn anyone else not to fall into the trap i have. Do without a service rather than get it from these guys as the stress is not worth it |
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| andrew | manchester | BT | 2019-08-22 | |
Why is it BT continually get it wrong. Very simple these shysters increased the price of my BT without my knowledge or consent. Spoke to them and they hung up. Spoke to them and they said we sent an email (didn't get as it was in spam) said your in contract and that's it. How do these lick spittles ever expect to keep me as a customer when they literally robbed me. |
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| BT Sucks | Omagh | BT | 2019-08-22 | |
Broadband went dow. Engineer appointment with a 5 hr window. Traveled 220ml, 5hr round trip and waited. When no show contacted BT was told engineer was on his way. Again no show. Found out that engineer had phoned in sick that morning. It appears then the I was deliberately deceived ie I was lied to. 2 further deadlines set by BT for fixing the problem pass with still no broadband. No update and no contact from BT. Me, I have wasted a further >2hrs on live chat to be told everything will be resolved soon |
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| JW Lowe | Cumbria | BT | 2019-08-22 | |
Absolutely abysmal service and threats for BT |
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| Andy | Cornwall | BT | 2019-08-07 | |
BT= BIG TROUBLE |
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| Sara | Maidstone | BT | 2019-08-06 | |
Big Iler BT they using old cables and selling as super fast optic fibre Iler lier |
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| Waqas | M124nt | BT | 2019-08-02 | |
There has been a major issue with our broadband we have been without Broadband since 19th July, tried to update to a BT Plus customer on the 22nd July to upgrade to fibre. 10 days later we still have no broadband and I have been told this morning that our upgrade order has not been accepted yet due being stuck in their system and wont be connected at the earliest on the 1st of August, when we might get our broadband connection back. BT blame their supplier - meanwhile we the customer have to suffer!! it seems incredible that in the modern world that we live why they cant sort this problem out! The BT Mini hub supplied as temporary fix is practically useless. I will definitely be looking elsewhere after this distressing and frustrating experience!!! |
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| michael Woodcock | Matfield | BT | 2019-07-30 | |
Rubbish speed, less than 50% of advertised, very poor customer services, resorted to contacting CEO of BT and even he could not get an engineer to sort out the problems. So sick of being on the end of poor connection, and poor customer services. |
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| Silverdel | Somerset | BT | 2019-07-30 | |
I've been a BT Broadband customer for 13years now, the fast its been is 210Kbps or 0.21Mbps. The longest I've had in without breaking down is 6 months, the engineers do their best to fix the line. It's just BT who will not and never will update the line, I have been told I'll never get fibre superfast broadband. Because of where I live, they have never been helpful about my situation... |
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| Mr Maurice McPhillimey | Maybole | BT | 2019-07-29 | |
Absolute crap service. BT promise much which their arms length engineering service then admits cannot be delivered. Anyway who can trust any salesman who promises infinity? Any school kid would tell him it is unachievale! |
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| Barrie Young | York | BT | 2019-07-29 | |
loved BT from the first broadband I had. |
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| John Haugh | Cheadle | BT | 2019-07-27 | |
Look no further, the worst "ISP" in the WORLD is here!!! |
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| Marius | Weston-Super-Mare | BT | 2019-07-24 | |
Don't bother paying for anything more than their standard broadband. If you expect superfast fibre, don't hold your breath. My download speeds got slower and slower until I was getting between 2Mbps and 7Mbps and constantly got interrupted. I pay £50 per month for superfast fibre and it is an absolute waste of money. An engineer has already been out, it was not fixed, then a second engineer who didn't arrive and then a third appointment was made. I am moving on to another provider as enough is enough. What a waste of money and time. |
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| S | Ipswich | BT | 2019-07-18 | |
Not the cheapest or fastest (Except Virgin)as all others use Openreach and are limited to whatever speed that they can provide. |
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| Jim | Pontyclun | BT | 2019-07-12 | |
I hadn't had broadband before and had heard that since BT controlled all the cabling that their service would be best. How wrong. |
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| JJ | Gloucestershire UK | BT | 2019-07-09 | |
Absolutely disgusting customer service. My dealings with BT have inspired me to cut all cables to my property, live in my shed and create some sort of nomadic existence for myself. On the plus side.. if you complain enough they will give you refund after refund. I’ve now got enough credit with BT to retire and move to the Bahamas if the shed gets a bit cold in the winter. USE SOMEONE ELSE. |
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| Mike | Kent | BT | 2019-07-04 | |
I read the reviews. It’ll be different for me I thought. Let’s try BT. What a mistake. Left Sky for BT business on Superfast Fibre. |
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| Ben Middleton | Reading | BT | 2019-07-02 | |
Worst broad band and customer support. |
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| Muhammad farrukh | London | BT | 2019-06-29 | |
Do NOT use BT, there inability to conduct a home move order and successfully complete is astonishing! An active line that gave previous tenants internet and phone at fibre speed seems impossible for BT to takeover? They promised a new line at no cost then cancelled that order too, I’ve been over a month waiting and 8 cancellations. They promise to call you back but not once have I had a callback I have always had to call them. The latest call took over an hour with no change on the order. |
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| Andrew | Aberdeen | BT | 2019-06-28 | |
Disgusted to find my son is paying £58 per month for his broadband. |
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| JT | Aberdeen | BT | 2019-06-27 | |
Ilana’s customer service today was brilliant - clear explanation, took 12 minutes to handle what I anticipated could take 1-2 hours. |
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| Charlotte | Newcastle | BT | 2019-06-25 | |
They don't even deserve 1 star! What an absolute mess of a company, lie after lie after lie, zero communication with openreach to get line sorted had them land up 3 times without even knowing there was any appointment, been without Internet for over 2 weeks now the original start date was at the start of the month and they just keep telling me utter *****. Absolute joke! I will be swapping providers ASAP! And this was just the tip of the iceberg don't get me going on the whole rewards crap and moving address! DO NOT USE THEM! |
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| Luke | Cumbria | BT | 2019-06-25 | |
Once again I have apparently forgotten my login details to BT when I have them sat in front of me! So once again when I have really important e mails to gat off my service is rubbish! & months I have endured this pathetic performance which I am paying through the teeth for. |
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| John Brown | Devon | BT | 2019-06-25 | |
Please stay away from BT. Awful company. Lost my order twice, spent hours on the phone trying to sort it out. Lied to on several occasions. Phoned to cancel within the cooling off period as I was very annoyed. Told by customer services that as a gesture of goodwill my contract would be reduced to 12 months from 18. After 11 months, I phone to cancel and apparently there is no record of this conversation in my notes or on my file. I have 'superfast' broadband at 13mbps (the lowest speed guaranteed in my contract) - my previous provider was standard fibre which was faster. One positive is that it has been pretty reliable. |
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| almghtytoby | Essex | BT | 2019-06-23 | |
Been with bt for 6 month and had problems with speeds and drop outs constantly, after numerous amounts of engineers and phone calls they have finally sorted the speed out but the constant drop outs make this pointless. After deciding enough is enough I rang them to terminate my contract due to them failing to provide, I got told it would cost £300 by the rudest woman I've ever spoke to, I've now took the situation further. |
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| Chris | Doncaster | BT | 2019-06-23 | |
Appalling Customer Service; 'take the money and run attitude'. |
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| Steve K | Lincolnshire | BT | 2019-06-23 | |
Absolutely terrible provider. Have run tests over 30 days and I have not received above 33mb but pay for 64mb. 1 minute it is fine and the next it will slow down to below 1mb at times. I 100% will be contacting the ombudsman to have the contract contested. |
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| Andy | Nuneaton | BT | 2019-06-23 | |
BT are a disgrace to the British telecommunications industry. |
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| Jeremy Lynn | London | BT | 2019-06-19 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
