BT Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.
Recent Customer Ratings for BT
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 18312 customer ratings since 2018-03-21 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
2782 Customer Reviews for BT
| Reviewer | Location | Reviewing | Date | Ratings |
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Had Fibre Broadband since 2011. BT Infinity was my first taste of superfast broadband back then. In the last 8 years have tried Sky, TalkTalk and PlusNet but back with BT since 2017 and will stick with them as had numerous troubles with all the others. For me BT has proved very reliable with 99.999% up time and great speeds. The one time my router failed they replaced within 48hrs, and when the line from my house to telephone pole had an issue they had OpenReach out to fix within 12hrs, on a bank holiday weekend! My internet connection is essential to my life, BT not the cheapest but so far have easily proved the most reliable. Came on here as my BT contract was up and wanted to check out ratings for some alternative providers who were offering some amazing deals. However weighing everything up I think I'll pay the extra and stick with BT as (in my area at least) they're delivering a pretty solid service. NB - I have SuperFast Fibre 1 and get 67MB/Down and 18MB/Up which is well above the advertised speeds so very happy with that and more than enough for my needs, even with 5 smart TV's in the house! |
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| AeroJ | London | BT | 2019-03-16 | |
The worst company I have ever used to provide me with any service, EVER. |
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| Lennard Allen | Bridgend | BT | 2019-03-16 | |
Wishing is read some reviews before changing my broadband provider. My change was supposed to happen yesterday. I had an email the day before from BT saying this could take upto 11.50pm and they would contact me once the service was available. Still not working when I went to bed last night. This morning my old talk talk broadband is no longer working quite rightly, no message from BT, still no BT internet my computer gave me a number to call BT which I did, told the phone system what the problem was and my phone number..... waited......'we're sorry or offices are now closed" so thru didn't think to have that message at the start of the call then |
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| Andy | Leicestershire | BT | 2019-03-16 | |
unreliable broadband that keeps disconnecting and getting hold of someone to talk is next to impossible |
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| SS | Wimbledon | BT | 2019-03-15 | |
I pay just over £50 a month and the broadband keeps dropping avery 10 minutes. The worst experience ever is wich BT. Please do yourself a favour and don’t choose BT. Complete nightmare |
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| Alban musa | London | BT | 2019-03-14 | |
Do not go near this company unless you want frustration after frustration. spent 1 hour 30mins on phone last week making an appointment. Guess what they never turned up or sent the router out. |
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| Donna Byrne | Keighley | BT | 2019-03-13 | |
I live in a two bedroom flat in central London and BT's internet service was so poor that I could not use services like Netflix, Amazon Prime or Youtube. The wifi signal was too weak and even using basic internet services, like online banking, was unbelievably slow. |
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| Dwayne Jackson | London | BT | 2019-03-11 | |
Advertised as minimum 65Mbps download speed. Lucky if I get 55; mostly 40-50 in the evenings when most people including myself wish to use it. Not good enough really. 20% incidence of signal lost during viewing films etc. Very inconvenient. I have tried everything I know (BT speed booster, router next to computer and TV; no additional user in house)make no difference. BT Customer services claim that there is no broadband fault and that my speed is maximal. Not so. Will be looking elsewhere! |
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| Marlon Lucas | Frimley | BT | 2019-03-11 | |
Charged me after I left then sold debt to debt collection agency. |
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| Jon | Surrey | BT | 2019-03-08 | |
Moved back to BT in December 2018, as they had just installed a new five cabinet at the end of my road. |
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| Lee Feast | Spencer Place Farm, Sandy Lane, Waltham Chase | BT | 2019-03-06 | |
Just been on the phone 50 minutes to make an appointment for a follow up appointment due to broadband not working. Ridiculous still not any nearer. Now 15 minutes into BT online chat - it's a joke. Stay clear of BT - do not use them unless you want to be put on hold where you can hear all the staff laughing in background and nothing getting done |
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| Donna Byrne | Keighley | BT | 2019-03-05 | |
Ripping off the country. Am I the only person that can see this?.. In 1996 CableTel dug up 90% of the streets in the UK to install fibre optic cables. CableTel was soon to become NTL in 1998. 2002 I moved into my new property. NTL we're offering fibre optic broadband where you had to have a BT line to subscribe. I took up the offer which was giving 16mps download speeds runnining 2 PC's which is faster than I have on BT's ADSL standard in my recent new property. BT phoned me to upgrade but declined. After declining, my broadband sped has dropped. We could use 2 gaming consoles, a laptop and phones the same time no problem. I rang them up to complain about this and told me that I'm on the old copper cable.. I pissed myself laughing asking "What copper cable?" Virgin and Telewest took over NTL contracts, you can't get Virgin without a BT line, so BT have owned the cables since NTL went bankrupt. I told him on the phone that if he could prove to me that they can supply the whole country with broadband through a copper line at speeds of 10 to 18mbs then I will take up the offer, as I know that broadband has always been FibreOptic, otherwise we'd be on dial up. It's a massive con and we are letting them get away with it. |
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| Andrew Nicholas | Neath | BT | 2019-03-05 | |
Unexpected, amazing service. |
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| Todd | Banbury | BT | 2019-03-03 | |
Our WiFi hasn’t been working for 3 weeks because they wired it wrong and they keep saying they’ll send someone to fix it and just keep delaying over and over. Absolute joke really |
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| Mac | England | BT | 2019-03-01 | |
The cost of the service is too much. You don’t get any offers. If you are struggling for your contract payment and need to downgrade, this isn’t possible. I am cancelling as soon as my contract runs out. If I could do now I would. So Do think twice before choosing them. |
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| Nimric May-Garber | Swindon | BT | 2019-03-01 | |
Honest review - broadband is really good (5/5), customer service is ok - bur pretty slow sometimes on online chats (4/5). BT rewards - good idea to introduce these but 2 months passed and still waiting for my card to be sent - have contacted them several times already, lets see if I will ever receive it (2/5). Also i didn’t really like that I have been charged for 2 weeks from ordering to installation (1/5) - either installation time should be reduced or they should charge for the broadband from the day that it is actually installed. Overall, pretty impressed with broadband but they should manage other things better. |
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| Karolina | London | BT | 2019-02-27 | |
Never had a problem with my package. Fast connection, reasonable price and they have given me amazing customer service every single time. |
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| Amanda. | South Lanarkshire. | BT | 2019-02-27 | |
Terrible. 3 weeks into contract we haven't been connected to the internet yet. They promised an engineer will come 3 times but no one came. Customer service lies as what happened today. |
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| Mic | Eastbourne | BT | 2019-02-26 | |
Very unreliable company. |
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| Isa | Eastbourne | BT | 2019-02-26 | |
Having spent a great deal of time "chatting" to BT persons on a few occasions, I am still not receiving the super fast 2 broadband speed which I am paying for. I am not sure which way to turn now as when I moved house 10 years ago, I was torn between BT and another company I was with to getting a working landline and broadband in the new home...it cost me time, more money and considerable stress. "Chatting" doesn't seem to resolve matters...... |
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| M.Downward | Moray | BT | 2019-02-25 | |
Rubbish company, service and customer "care". Will be cancelling ASAP. Useless... Had nothing else but trouble with our broadband since day 1. AVOID. |
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| Krisztina | London | BT | 2019-02-23 | |
No issues, just expensive |
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| Jonathan Desmarais | Biggleswade | BT | 2019-02-22 | |
Would have given 0 stars. |
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| James | Lancaster | BT | 2019-02-18 | |
Absolutely shocking, been on the phone for nearly an hour and still no answer! WiFi can be slow, had a big problem with the mobile phone and now have issues with the landline! |
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| Karli | Scotland | BT | 2019-02-18 | |
Dreadful from start to finish, countless problems trying to setup in multiple houses |
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| Adam | Derbyshire | BT | 2019-02-14 | |
Absolutely **** internet and rip off price. Waited until end of contact just paid 48 pounds plus some made up early exit fee 5.13 even though the contract ended in Feb 2019 and they cut me offline after 4 days. So why the hell I just paid 48£ for 4 days????. First and last time I'm with those ***** |
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| Ryan | London | BT | 2019-02-11 | |
Shocking service left me without broadband for a month. Never go with BT. |
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| Catherine L | Brighton | BT | 2019-02-08 | |
In my (long) experience of BT I can say that BT provides an appalling broadband service. Although the exchange is across the road from my house the download speed is now only 0.23 Mbps which makes broadband almost unusable. (There seems to be some continual problem at the exchange). Yet I am told that this is an acceptable speed! I am paying £55 a month for this service plus phone calls. |
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| Mrs J Ford | Fort William | BT | 2019-02-04 | |
no stars for BT. Mind bendingly awful in every way. We have been battling to get our phone line to work for 5 years and the internet also which operates spasmodically so you can't get a refund. Each time we are fobbed off with the 'it isn't us its Open Reach' excuse. If you are lucky enough to get an Open Reach engineer to actually come at the time stated they say 'not us mate problem is with BT.' We are in a rural area with the new SUBSIDISED Rural Fibre option supplied to outside our gate but we are still being fobbed off and passed from department to department with no one taking ownership of the incompetence. |
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| E Winterbotham | IP18 6SJ | BT | 2019-02-02 | |
Been without Internet for a week, Even though BT promised to have it sorted on 3 different occasions, today Open Reach tell me it will be out for upto a month. BT's response is to pass me from pillar to post, ending up with Paul from Cardiff. He read continually from his notes and kept going on mute to write more notes saying the same thing !!! To be honest an absolute disgrace, I've been with then for 20 odd years and they are happy for me to be without Internet for a month but won't let me cancel my contract - that's how to keep customers - what a service !! - appalling from top to bottom |
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| Rich | Abo | BT | 2019-01-31 | |
Promised speeds nearer 50mbs and at the beginning that’s what we received, then the cancellation date passed and speed drops to18mbs. BT first say fault at the exchange, then line outside house now it’s inside the house and a possible £85 charge. Fault promised to be fixed by 26th - now 28th and still poor speed |
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| Brian | Wales | BT | 2019-01-28 | |
BT are an absolute JOKE. Ordered my installation on Jan 5 and was told would be installed on Jan 16. Install was cancelled, and due to "technical complications" had to cancel the order and reorder on Jan 12. |
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| D Walsh | Enfield | BT | 2019-01-28 | |
Worst company I have ever been with. Firstly they charge me for a whole year of BT sport when I never asked for it. I cancel my package with BT and they send me a final bill charging me for an extra month. They haven't got anything right from day one. Stay away |
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| D Patel | Ickenham | BT | 2019-01-25 | |
Reliable - check! |
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| MK Person | MK | BT | 2019-01-24 | |
Terrible customer service. I’ve moved to plusnet. So much better. |
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| Trevor | Davis | BT | 2019-01-24 | |
Worse customer service ever. Call them in August to renew the contract..clearly asking them to pay the same amount of money 53.73£ it was monthly. The person on the phone dishonestly told me that the bill was going to be the same and now I have a contract till February 2020 with a bill of 62.99£ for something that I didn’t ask and I didn’t want. When I have called them I was offered a discount of 4£ with a new contract for 6 months ending on August 2020. Totally joke. Can’t wait to leave them for good and not recommended to anybody. Stay away from BT!!!! |
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| Francesca | Ilford | BT | 2019-01-23 | |
BT broadband is the worst broadband supplier I have ever had. Join BT if you like buffering all the time. We are paying £52 per month foe an appalling service. If we want it checked out we have to agree to pay expenses if they don’t find a fault. |
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| John mercer | Oldham | BT | 2019-01-23 | |
The worst service I have ever received! |
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| Ryan Hole | Radstock | BT | 2019-01-22 | |
Absolutely appalling service from BT. Waited 8 weeks to get broadband and tv services, engineers not coming to appointments, no one telling me when engineers due to visit, booked time off work and no one even came. Customer services blaming outreach everytime. 7 hours of calls, 8 weeks of no tv or WiFi in my home. Have gone to virgin AVOID! |
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| Lauren | Northampton | BT | 2019-01-21 | |
I spent 8 months with a fraction of the speed I was supposed to get via Fibre Broadband plsu the hub kept resetting about 6 or 7 times a day. |
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| Adrian | Stockport | BT | 2019-01-20 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
