BT Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.
Recent Customer Ratings for BT
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 10862 customer ratings since 2020-01-17 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
3047 Customer Reviews for BT
| Reviewer | Location | Reviewing | Date | Ratings |
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Dreadful speeds for most of the day, never more than 10mps, and drops right off at 5pm to less than 2mps despite paying for a minimum 16mps. Complaint lodged with them. |
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| Chris VW | Guildford | BT | 2021-01-11 | |
BT broadband has got good customer service, but the connection is an absolute disgrace, it keeps cutting out every 5 minutes, and I had to ring up customer service this morning, and they told me they would try their best to fix it, but overall, a very poor service... STAY AWAY |
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| Charlie | New Galloway | BT | 2021-01-08 | |
Reduced speed and no communication from company and no speed test results as opposed to independent speed tests sites which are instant |
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| R. W. Blick | B14 6DN | BT | 2021-01-06 | |
after the appalling service we used to get from Sky broadband I think that BT broadband is the best thing since sliced bread! |
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| Mrs Grumpy | Suffolk | BT | 2021-01-03 | |
Bt boardband, Connection, speed problems. customer service is shocking |
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| Matthew Roberts | North Wales | BT | 2020-12-31 | |
The service to get connected with BT broadband is worse than in a third world country. I have spent a total of over 7 hours waiting, being cut off , passed round different departments repeating the same name and address details to different people coming on the phone and talking gobbledegook. Aaarghh!, |
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| Jay Sanghrajka | Northwood | BT | 2020-12-30 | |
After recently joining BT I was not best pleased with some of the service we got and nothing was getting actioned. However I luckily got a lovely lady called Jinder Kaur from the Leicester office (I think) who promptly resolved the issue and promised to call back which she did and also followed up after Christmas to make sure I received my connectors and got the engineer booked in. |
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| Chloe Duignan | Northamptonshire | BT | 2020-12-27 | |
One of the worst companies I have ever had to deal with. |
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| Jessica | Lankfer | BT | 2020-12-27 | |
slow, unreliable , expensive, difficult people to deal with |
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| dave | cumbria | BT | 2020-12-25 | |
I've had BT now for nearly 6 months, in this time I'm now on my second hub.i cannot get wireless at the rear of the house and my pc is 6ft away and cant connect to the hub ffs. I had better connection with sky who use BTs lines.... go figure. I cant wait for Virgin to come into the street. |
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| Robin Boden | Brownhills | BT | 2020-12-21 | |
Broadband ordered at EE/BT shop; EE agent signing me up to BT contract ordered wrong installation. He also got my email address wrong and failed to correct it when I pointed this out. |
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| Daniel | Edinburgh | BT | 2020-12-15 | |
Stay clear ,cant wait till out of contract.Internet intermittent constantly o access to subscribed channels but still have to pay for a service I'm not getting. |
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| Lorraine | Newtownabbey | BT | 2020-12-14 | |
"Sorry, nothing we can do" should be BT's motto |
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| Alexandru Seremet | Epsom | BT | 2020-12-10 | |
Poor broadband internet supplier it keeps cutting off and buffering |
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| Felman | Moston manchester | BT | 2020-12-10 | |
Terrible service, fault with broadband and have to wait couple of weeks before they can look at the fault, been told that they don't have to fix the fault within the first 30 days. Would be quicker for me to change broadband suppliers but BT will charge me £200 plus to leave before contract ends. |
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| tony | ashford | BT | 2020-12-09 | |
My Broadband has been down for 12 days now with no resolve. I have contacted support constantly and even had Open Reach say they visited me (lie) and I would repair it myself!!! So I was put back in urgency list. Aaaagghhh!! |
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| Mark Turner | Oxted | BT | 2020-12-08 | |
What an absolute shambles BT and kelly communications are i orderd fast fiber in mid september and kellys who were supposed to install the wire didnt bother so that was a major delay BT staff not botherd and kept blaming everyone else its now the begining of december and im still waiting to be connected steer well clear of Bt and its associates shocking display on how to run a company and would not reccomend them to anyone even my worst enemy |
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| Emil | Gabriele | BT | 2020-12-08 | |
Just read some reviews and realised that the worst service I’ve ever experienced is normal for BT, how can this company be so poor at delivering what they promise / organise, I’m going to email the CEO to see if they are interested or aware of how poor the BT company has become |
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| Richard lee | East Barkwith | BT | 2020-12-05 | |
Worst internet I ever had in my 22 year life. I have 2 month problem with internet speed and they just don't care. |
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| Krisztian | Hatfield | BT | 2020-12-05 | |
Never again. So bad that I raised and held an Ombusdman complaint against BT. |
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| M Hack | Worcestershire | BT | 2020-12-04 | |
Just tried to call and speak to BT about scammers pretending to be them - I had numbers etc for them!. On the 2 occasions I got through to BT they both hung up, not interested at all.. |
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| LucyB | lancashire | BT | 2020-12-03 | |
I would not recommend BT to anyone. What should have been a simple and easy case of transferring my existing account and service to my new address when I moved house has been an absolute nightmare. They cancelled part of my order on my moving day took over two weeks to put the new order through (leaving me without a working landline or internet service for a number of days), billed me for an increased tarrif at my old address account after I'd moved out, assured me that they wouldn't debit my account for this incorrect bill but did anyway, they've also set my new account up on a higher tarrif then originally agreed, and have ignored my last six emails to the Home Moves Team trying to get this all resolved (who'd promised me a call back two weeks ago, but who still haven't called me). I've also spent hours repeatedly on hold also trying to get through to someone to get it sorted (I'm currently on the phone to BT in a queue and have already been on hold for over an hour this morning). I've lodged complaints which have not been dealt with, and this is still dragging on six weeks after first advising them of my house move. Absolutely unacceptable way to treat their customers! I'll be raising this with the Ombudsman if BT don't get it all sorted out soon. If you're thinking of moving to BT I'd advise you to avoid at all costs, I'd really wished that I'd just switched to a new service provider when I moved house! |
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| Vanessa | Cornwall | BT | 2020-11-28 | |
Router is excellent. Full speeds on wifi upstairs. I pay fot 50Meg and usually get 42Meg. No down time at all in last 18 months. Free Anti-virus plus other perks etc. Pricey, but you get what you pay for. |
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| john bags | Berks | BT | 2020-11-26 | |
Horrible service ! Have paid for my contract with them, a month has passed and they still haven’t implemented the equipment and the wifi in my place. Have had 5 arranged appointments with them, and every time the engineer did not show up and did not even inform ! Completely unacceptable, horrible service and reliability ! Every time you try and contact them you have to wait for one hour, and every time someone says they will fix it and then the appointment does not got through ! Also, they promise to call you back, but eventually no once calls you, so you have to call them again and wait for one hour until someone replies. |
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| Nicole | London | BT | 2020-11-25 | |
disgusted by all service with BT won’t give them a rating for anything, they just fob you off when you have a problem |
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| Jean | Wakefield | BT | 2020-11-17 | |
After years of sub 5 Mbs speed, and waiting to be connected to fibre (about 300 yards from the house), we installed 4G broadband. We now get 30-35Mbs download, and about 10-15Mbs upload. This may be pretty pathetic for city dwellers but if you live in the countryside you will appreciate that these numbers are high. So if you live in the middle nowhere, like us, it might be worth trying a 4G service. We needed an aerial on the outside of the house, but BT installed that for free, a rare example of good customer service. We pay £50 monthly and are capped at 500GB monthly, but again, having tolerated miserably bad speeds for years we're quite happy at the moment |
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| Jim | Attleborough | BT | 2020-11-15 | |
Worst service I have ever experienced. New installation, they ddnt turn up 2 times to the appointment. Finally intalled was working ok for a month and then they canelled it! A new order had to be made and start all over again, have been without service for more than a week now and no end in sight. Pathetic. Avoid |
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| Nick T | London | BT | 2020-11-14 | |
Been without network connection for nearly 4 weeks now. Firstly i was told that it was an external problem and would be sorted within 5 days. I then had a text to say the problem had been sorted..... it had'nt. Another hour long call and they arranged a house visit and i had to wait another 5 days. I booked a day off work. At 2.30 i had an email to say i needed to book an engineer to fix my problem. I telephoned bt again an they said |
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| Paula | Wrexham1 | BT | 2020-11-10 | |
Most days at some point ,I get the message "your computer is not connected . " I have .breeze block walls. The signal only had to travel 3 to 5 metres . |
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| RoyB | Bucks | BT | 2020-11-05 | |
Our experience with BT is absolutely horrible. We signed up with them only because they were the only provider offering over 100mb speed at our current address. They booked us an engineer visit on two occasions which they've missed (both), then 3rd time lucky, but leaving us without internet for 5 weeks. Now we are moving home and they can only offer us 30mb to 60mb at the new address. They wanted us to sign a fresh new contract on 30mb for a further 24months. Of course, we want out of our contract since they cannot honor their part of the deal & Virigin can offer us up to 500mb. They are not allowing us to leave without a buyout fee which is ridiculous. Since they want us to go on a fresh contract, it only shows that the old one does not stand. Absolutely horrible. |
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| D | London | BT | 2020-11-05 | |
Internet down for 2 weeks now. From first day promised will come back in 24 hrs - never did . Both my wife and I opened complaints and got "assigned case owner "- never heard back ( not even an email nor phone call ) - and now my complaint marked off as completed and resolved without any feedback or progress . Openreach staff told me outside on main road it was their fault as they mixed cables - transferring greenboxes on the first day of internet loss . I wish I could mark no stars on this - but Trustpilot only allows me to mark lowest 1 star - absolute appalling ( both of us rely on the internet at home for income - during covid . If my phone signal was good enough in area or if I had an alternative option - I would have swapped already . |
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| Jacques | Burton , Christchurch | BT | 2020-11-04 | |
An absolute joke of a company in terms of service and looking after your new customers. We were due internet on Friday and one and a half weeks later we're still speaking to support to even get an engineer sent out. The initial engineer wasn't able to complete work outside the flat due to requiring a hoist to get up the pole, however he just left and never told us even though we were just across the road. |
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| Jesper Johansson | Dalston | BT | 2020-11-02 | |
I wanted to post this as a complaint on their site but before I had finished posting it, it was already closed. Showing they clearly care about your feedback. I can't be bothered to change this text so that's it's not directly addressing them but I want to post this to get this off my chest. So keep that in mind. |
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| sarah | milton keynes | BT | 2020-10-29 | |
Broadband keeps cutting out. Had more serious outages in 3 months with BT than 10 years with Virgin. BT can only book engineers a week ahead, and even then they aren't guaranteed to show up. Even when they did turn up they sent someone to fix the phone rather than the broadband. |
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| Not Happy | Amesbury | BT | 2020-10-26 | |
I HAD JUST PAID MY BILL, WHEN I GOT THIS : |
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| Anthony Johnston | Stratford on Avon | BT | 2020-10-26 | |
Would not recommend this provider - their constant aim is to keep you as a customer - far too many scam callers on my BT land-line when i have NEVER disclosed my land-line number to anyone EVER |
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| Terry | Lincoln | BT | 2020-10-25 | |
Terrible on all levels. Had a multiple problem with the service. Unprofessional customer support, after making multiple complains about the broadband I had to book a technician who never showed up. Definitely the worst internet provider I ever had. Would not recommend to my worst enemy |
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| michail | BT | 2020-10-24 | ||
Hindsight, they say is a wonderful thing. Had I read the reviews before deciding to try BT I would never have agreed to a contract. At the moment I am two weeks without internet. Thanks to a neighbour I'm using their internet. If possible I would give zero stars to all of the above. I spent over an hour on the phone trying to speak to someone on Wednesday and when I did get through I was told I would be getting a call back on Sunday, that's tomorrow for an update. When I contacted them over two weeks ago about an engineer calling to investigate the problem I was sent a confirmation email from BT but two minutes later a second email was sent telling me that there was a delay so they couldn't give me a time when it would be addressed. I won't say fixed because I can't see that happening. I may just have to cut my losses and ask for a disconnection. I'll probably pay through the nose for it but at least I can try another broadband company. Maybe someone more reliable. I see positive review here but to be honest I think they must be from BT staff either that or someone who is being paid to write imaginary reviews |
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| C. Kenneally | London | BT | 2020-10-24 | |
Terrible customer service up to 40 minutes on the phone to get through. Complaints do nothing and got charged for a month that my Internet didn't work. |
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| Tris | Scotland | BT | 2020-10-13 | |
I was having problems trying to switch over to BT from virgin (virgin is excellent but a little pricey) Tried to contact customer service and had nothing but hassle. It felt like they were not bothered about me switching to them. It got to the point where I was so frustrated with them that I put the phone down and I will now stick with virgin and not be using BT. They are not worth the hassle. |
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| Edd | North east | BT | 2020-10-10 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
