BT Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.
Recent Customer Ratings for BT
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 11482 customer ratings since 2019-04-08 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
2937 Customer Reviews for BT
| Reviewer | Location | Reviewing | Date | Ratings |
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Robbing, scum bag thieves, would be a polite way of describing BT, my parents have been BT customers for over 40 years, I recently discovered they have been paying £52 per month for broadband and weekend calls. Here is the laugh, THEY DONT USE THE INTERNET, they were miss-sold this package without knowing the valve of what this type of package should cost, when I complained as their son, not only did i have to deal with the most condescending, patronising and rude customer services, but their response was that these accounts are self administered, how can you self administer when you do not use the internet?? if i had not have found out how much they were paying, then BT would still have been quietly taking their money, against their agreement with Ofcom!! I have asked them to refund these payments, they refused and offered £40 as good will gesture with an ultimatum, absolute scum in my opinion, avoid BT at all costs, the same package that BT had been supplying is available elsewhere for lest than £20 |
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| David | Inverness | BT | 2020-04-04 | |
Owing to the extreme circumstances we are experiencing at the moment, my daughter needed to work from home. I did spend a long time on the phone, but met some lovely people whilst doing so; all extremely pleasant and helpful. I had a poor signal in the room my daughter needed to work in and BT were able to help me sort this out. |
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| Josephine Creighton | Benfleet | BT | 2020-04-04 | |
Absolutely terrible experience, probably the worst company in the history of telecommunications. Very pricey for low quality broadband unless you have a contract with them in which case you can not escaoe from them. I tried cancelling the service after my contract ended and had a horrible experience. The broadband was less than 10 Mbps. I was not able to cancel the service successfully and they continued adding extra fees to my bill for late payment even though I made it clear I will be cancelling my account. On top of that I had to wait for over 30 minutes in line before I gave up but at the same time I was being charged for a phone call. If I could give 0 stars I would have. |
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| Dragana Draganic | Manchester | BT | 2020-03-29 | |
Absolutely disgusting customer service. My father died last Wednesday after being in hospital for 7 weeks prior to his death. |
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| Trevor Taylie | STAFFORD | BT | 2020-03-23 | |
Terrible broadband slow issues with internet at times sometimes wifi is slower than other days wifi router restarts on its own and take long to reset itself you pay for a service and don't receive the speed you of for still slow nd not a difference when buying a different pack |
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| Rubbish broadband | Streathm | BT | 2020-03-21 | |
TERRIBLE service. Penalised for being loyal- still paying £45/month when they are offering the same service far cheaper (£20/month). Do they not have a duty of care to inform you of better packages? PLUS I was getting 2-3mB not the 30mb minimum... compensation of £20 IF I signed up to a new contract! Absolutely appalling. |
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| Dougal Trentham | winchester | BT | 2020-03-18 | |
Had BT for 2 months now, had several issues, slow speed was the first. Guaranteed minimum speed of 32Mbps, any time i run a test with nothing else connected but my laptop, i'm lucky to get anything above 22Mbps. Phoned BT, customer support was good and attentive, they identified a fault, the BT engineer came out, and was receiving above 30Mbps. Four weeks later, it keeps dropping out, reported again, there is another fault with the line, speed is slow again. Waiting on it to be 'fixed'. Not holding my breath that it will stay fixed. |
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| Craig | Kilwinning | BT | 2020-03-18 | |
If I could rate 0 stars I would. |
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| Nicholas | Thetford | BT | 2020-03-14 | |
Bt is a joke, not funny. |
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| Giulio | London | BT | 2020-03-14 | |
Paying for fast speed get just 12.5mb its appalling,and you cannot speak to a person to get resolved. |
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| Sonia Withers-Wilson | Brighton | BT | 2020-03-12 | |
Shocking service, kept on hold for half an hour each time to then be told there’s a fault and your internet will be turned on no later than midnight tonight. Check the internet the next morning, still no internet and repeat this process every day for a week! And guess what, still no internet and still left on hold for half an hour when you call! |
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| Tasha P | Surrey | BT | 2020-03-12 | |
Awful - don’t go with this awful company! They do nothing but lie, cheat and make up excuses. Do not give them your time or money |
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| Molly | Norfolk | BT | 2020-03-09 | |
The worst customer service i have ever experienced. |
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| Jordan | Cheshire | BT | 2020-02-29 | |
Just had my final bill come in. I have been a customer of bt for the last five years and never missed an expensive monthly payment. My final bill is a criminal £307 that is literally just my cancellation fee! Won't ever be using BT again |
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| Daniel | Grange over sands | BT | 2020-02-24 | |
The most horrific broadband service I have ever known. If you’re reading this then please don’t frustrate yourself further by joining BT broadband. It never works especially on weekends when it’s required the most. I have made the biggest mistake by joining them. They have also been overcharging me every month and when I complained nothing happened. I’m being charged £4-5 every month on my bill even though I’m on a fixed contract. When I rang up to enquire they told me we have increased it while I was in a contract fixed at the outset ??? Here’s the thing it NEVER works |
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| Salman | Harrow | BT | 2020-02-23 | |
I have been with this supplier B.T. over 10 years but now disappointed with the cost. |
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| David Gosling | Frome | BT | 2020-02-22 | |
Absolutely horrible. Always disconnecting |
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| Fiz | London | BT | 2020-02-14 | |
I am pretty sure that some of the less favourable reviews are concocted by other broadband companies to put you off using BT. Maybe I am one of tjhe ucky ones, but in all honesty I have had excellent servic e from BT. The only time I had to have an engineer in, was because of my own stupidity when making connection between the PC and router. I have found over the last seven years that the broaDBAnd has NEVER failed, that the speed is most satisfactory and the price is admittedly high, but it's the old story- you get what you pay for. |
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| Keith | Solihull | BT | 2020-02-13 | |
Very flaky broadband, difficult to report due to lack of customer service. Phone line does work sometimes! Would not recommend |
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| S Bond | Lancashire | BT | 2020-02-12 | |
Is there a worse company than BT? I placed an order and had confirmation of it two weeks ago. It was supposed to be activated today. Having heard nothing I rang them this morning to see what's going on. Apparently the order HASN'T been processed because Openreach think there are two lines into this property. There aren't. They don't know the number of the phantom line and didn't bother to contact me, they just did nothing. Absolutely lousy service. I'm thinking I've dodged a bullet. |
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| Peter Scott | Norfolk | BT | 2020-02-12 | |
Really stay well clear of BT completely the worst company to deal with . I have been informed that Sky are more customer friendly , BT staff do not care completely unfair have had issues since 13th December 2019 |
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| Nicola Gisborne | Newmarket | BT | 2020-02-11 | |
Worst company ever. They were charging me £45 a month for a 10 Mbps connection. I was asked to make a 24 month contract to reduce the price to £25.99. They had no problem with me not being the account holder (my partner is). As soon as I asked to cancel the account to altogether and get a refund for the last months unreliable and expensive WiFi they said they can’t talk to me because I’m not the account holder. What a joke. There are definitely better companies out there. Do your own research |
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| Kyriacos Thoma | Manchester | BT | 2020-02-11 | |
I spoke to a guy called Lewis, From Newcastle, he helped me when I was moving my broadband. I've had some good customer service before but he's definitely up there at the top! Incredibly helpful. I know sometimes I'm a little useless and he was so patient, reassuring and explained things very well. Also amazing personality, it was like talking to an old friend. I really hope this finds him because everyone needs to be recognised! Straight out brilliant man (if you do read this Lewis, I got some savage girlfriend points! Flowers and everything! Sad right! Haha) thanks again!! |
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| Heidi pond | Portsmouth | BT | 2020-02-07 | |
Absolutely trash, crap upload speeds, crap download speeds, constantly disconnects and not to mention customer service is as about as useful as a chocolate teapot. Avoid BT like the plague not worth the money. |
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| Brad | Huddersfield | BT | 2020-02-06 | |
I've had issues with their broadband almost from day 1: speed, reliability, dropping out, buffering.... Speaking with customer services is soul-destroying. They are rude, unhelpful and will not accept responsibility. Avoid avoid avoid. |
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| Sarah Barry | Vale of Glamorgan | BT | 2020-02-06 | |
Cant even open a web page even when no one else is using the internet, rarely is useable |
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| bean | BT | 2020-01-25 | ||
I do not actually have BT wifi myself but I am a private live I carer and any client I have gone to that has had BT wifi there is always issues with the speed and reliability of their wifi. I think I have had more than 10 clients with BT and every single one has been such a hassle that I just use my phone data. Stay clear of BT as they are useless! |
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| Antonia Daines | Kent | BT | 2020-01-23 | |
Sold superfast upgrade. Once signed up BT had failed to check if they could provide service. Now waiting for upgrade of line and points. No date given for completion. Sharp selling and poor service. Do not hold your breath. |
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| S Simington | Norfolk | BT | 2020-01-22 | |
Just a quickish compliment. Recently swapped back to BT from EE. EE was very good but in researching to get my bill down, I found that EE were about to cease their replay TV box which I used a lot. The EE call package was better and their TV box, I found better than Youview. Nonetheless I got a slightly better monthly price with which the new installation included fibre to the door and hub plus the 'complete wi-fi' disc package. The whole kit send, hook up and installation (about £39) was all trouble free and on time. I got near max (38MB/sec) speeds almost immediately. The first install only had one disc but I had a few weak spots and phoned up to get the other two they allow (they sent one at a time but that was fine, it gave me a chance to trial two only). I still had a bit of an issue in two spots in the house with two discs (three floors and a lot of metal) but now with three discs I have 36-38 everywhere including in a shed that's about 12 feet from the house (wi-fi signal has to punch through walls and windows plus wood of shed). All in all I have to say I'm very impressed. |
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| CharlieBoy | Kent | BT | 2020-01-20 | |
We carried out a community funded project on our estate for over 400 residents to receive FTTP capabilities. We worked alongside BT, being made multiple false promises by their marketing team. As soon as the connections went live, they ceased all communication with us, and when customers had to complain about service, they were not interested at all. Worst display of customer service and lies from a large company I have seen for a long time. Zen is definitely now our preferred supplier. |
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| Sean Hood | Newcastle upon Tyne | BT | 2020-01-19 | |
I have had BT broadband for the past 5 years at my current address and am paying £52 a month for super fast broadband 1 which is far too much. Went on the BT website and found that new customers can get the same service for £29.99 and then £37.99 after 24 months. I phoned them up to 're-negotiate' a new contract and was told that was what was agreed when I took it out so they can't give me a better deal. I told them I will leave if that's the case so she 'spoke to her manager' and said they could give it me it for £45.99 a month - still £8 a month more than a new customer once out of contract. |
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| Ian | Cartmel | BT | 2020-01-16 | |
Ordered on the 2nd December, engineer turned up 16th December then never heard anything back until I chased new year. They missed 4 appointments in a row, explained situation and why was important to be done by a certain date.. still not kept to date so was forced to cancel order. If that was the start of a new customer I was fearful what would happen if I had an actual issue. not pleased |
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| Matthew | Essex | BT | 2020-01-15 | |
Being fobbed off completely how rubish is this company |
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| Jade | Green Hammerton | BT | 2020-01-15 | |
Had some issues with customer service in the past but picking up the telephone to call someone will get you much better service than live chat. Reliable service and speed. My price went up after 18 months but a quick phone call telling BT I'd found a better offer elsewhere and they brought my price down by more than half price a month. Highly recommend. |
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| Chloe | Southport | BT | 2020-01-08 | |
Worse decision I've ever made! I thought I was changing for a better supplier but I was complete wrong. Don't be silly as I was and join BT. They're just money takers and you will regret your decision. I have now two internet suppliers as BT never works! |
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| Ricardo | Oxford | BT | 2020-01-05 | |
SOLD US FIBRE THAT DIDNT EVEN EXIST,CLAIMED WE HAD ACCESS TO IT IN OUR AREA....Without doubt the worst customer service ive ever experienced.Calls and emails completely ignored.My company took case to communications ombudsman and had all 6 issues upheld.You would never in a million years believe a company of this magnitude could get away with level of poor customer service.the sort of experience youd expect if you bought broadband of Del boy and Rodney.AVOID AVOID AVOID |
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| daniel | boyle | BT | 2020-01-03 | |
There is direct fibre optic to premises where I live - BT of course (monopoly). |
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| Blazej | Glasgow | BT | 2019-12-28 | |
The most incompetent company I've ever had the displeasure of buying from. After attempting to set up a fibre broadband package at my new home, I was informed on my activation date that the original order wasn't even actually confirmed due to human error. I then attempted to set up my broadband package again. Two weeks later, on my new activation date, I was told that the order had been cancelled moments after I placed it despite the fact that I had not been informed and had made two subsequent calls to check on the order where I was told it was processing. It turns out they had tried to take over my neighbour's line instead of the deactivated line because, for some reason, when confronted by two active lines and one deactivated line, they assume one of the active lines is the one I'm attempting to set up broadband on. I'm currently sitting on my phone being told by a BT rep that they won't be able to honour my original deal now for reasons that can only be summed up as "we don't want to do it anymore", even though the only reason I don't have broadband at the original price is because of their own incompetence. I will never buy a BT product again and any BT rep I see standing on a sidewalk during a rainy day is getting splashed. |
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| Shaquille | Ely | BT | 2019-12-23 | |
Appalling lack of clarity when getting broadband installed. I ended up taking days off work to wait at home for engineers that never turned up. |
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| BT Reviewer | Manchester | BT | 2019-12-19 | |
They allowed a takeover to take place without informing me about it and tried to charge me a cancellation fee. I was then promised priority re-connection which was a blatant lie, I was promised to be reconnected by a specific date which was also a lie. A code of ethics is missing in BT. Trying to charge me for their mistake (proof: text message informing me of the takeover came a day late and the letter was dated a day after my internet was disconnected), lying blatantly to my face, what kind of business practice is that? During the whole process, it took 3 different reps to actually get an apology for what happened, they made absolutely no effort to compensate me in any way for my inconvenience. In fact, Instead things kept getting delayed and I had to argue to get a refund done for the part of the month I paid and didn't use. In conclusion, if you want reliable service, professional and courteous customer service and ethical approach to situations, believe me when I say, BT is none of those. Do yourself a favour and go with literally anyone else. You will save yourself a headache. |
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| Luke | Edinburgh | BT | 2019-12-18 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
