BT Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.
Recent Customer Ratings for BT
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 11603 customer ratings since 2019-07-03 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
2970 Customer Reviews for BT
| Reviewer | Location | Reviewing | Date | Ratings |
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Stay away! |
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| David | UK | BT | 2020-06-26 | |
Took a new contract out with BT on 28 May for 2 years. On 12 June they cut my broadband off by mistake. Rang on 12 June and told it would be reinstated 14 June and they would send a mini hub to be going on with. As you may of guessed nothing happened on the 14 June nor at any other time until today when I was informed the order had been received by Open Reach was going through and I should be up and running on 29 June - don’t hold your breath. So the previous five phone calls I made to the connections team were a waste of time as I was told a pack of lies by each of the customer services people in Stoke. Absolute waste of time and effort trying to get any sense out of them. Couldn’t care less about their customers. Rating below zero. |
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| John | Norfolk | BT | 2020-06-26 | |
I've been with BT for 2 years and everything was Ok until I moved homes. Since then it's a constant and very frustrating 2-month struggle to get connected. |
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| Tatiana | London | BT | 2020-06-25 | |
The internet seems to work when it wants to work. Recently i was having too many sessions where internet just stops working, especially annoying when i wanna play games with boys and the internet just disappears. |
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| Jonas | Romford | BT | 2020-06-19 | |
I thought I was the only one until I read the reviews for BT. I am paying £39 PM for their Complete Wifi package. It is the most incomplete service I have ever experienced and they do not care about the customer. |
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| Neil C | Rayleigh | BT | 2020-06-16 | |
Switched from Now TV broadband to BT and supposed to have over 50mb. Can't even use the printer and constantly lags and is buffering. Signal strength says excellent but it isn't and all troubleshooting brings us back to the internet. Never had problems with SKY or now TV. We got BT because it's cheap and it's shockingly bad always have problems. Do not sign up with BT |
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| Fortnite | Wiltshire | BT | 2020-06-12 | |
Our broadband is hopeless. We have been arguing the issues for years with BT - it seems that they find a fix which is acceptable (barely), so we go away, and then a few months later, it all goes wrong again and back to square one. The ratings given would be 4 zeros if that was an option. |
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| Martyn | Hamptworth | BT | 2020-06-08 | |
Luckily my 18 month contract for 'Superfast' broadband is drawing to a close and I cannot wait to change. It may be Superfast somewhere, but certainly not anywhere near my router. There is a reason that you get 'Free' BT hotspot access with your package; the broadband in your home only works about a 3rd of the time so you'l, spend the other time connected to this hourly service. Oh, plus it isn't free when you compare the p[rice of BT to other providers. |
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| Eddie | South Wales | BT | 2020-06-05 | |
DO NOT SIGN ANY CONTRACT WITH BT! Sorry for the capital letters but I really cant emphasize this enough. I signed an 18-month contract with BT. The broadband speeds were incredibly slow (less than 1mbps) to the point where I couldn't event open emails. BT were unable to fix the problem but flatly refused to free me from my contract. I consequently had to get my broadband from another provider (Hyperoptic) while continuing to pay BT every month for their useless internet...so two monthly broadband bills! The BT staff are extremely unpleasant too. Since their service is so poor I suspect they are unable to retain customers based on quality, so instead focus on making leaving contracts as difficult and time-consuming as possible. Their website is a perfect example of this. Avoid at all costs! |
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| Angry BT customer | London, UK | BT | 2020-06-04 | |
Everything they do is with the purpose of taking your money off you for a product you aren’t getting and they know they can’t provide. Guaranteed speeds, with £20 back if they don’t meet your minimum, actually means; they don’t monitor your speed at all and the ‘speed test’ app they provide to check it yourself, will tell you your speed is ‘as expected’, when it’s less than a 3rd of what you’re paying for. You’ll get £20 if they can’t fix your speed in 3 months and charge you £50 per month while you wait. Wow, awesome deal BT. I think the misinformation on the speed app is fraud, so I’ve reported them to Ofcom. One final warning before you make the same mistake I did. They make it as difficult as possible to complain. You can only complain by phone and each time you ring, it’s like it’s the 1st call you’ve made. I’m waiting for a manager to call me back. I’ve no confidence at all that they ever will. Apparently the call back was ‘guaranteed’ to be within 2 hours. I’ve since called back and been told I’m in a long queue and they can’t give me any idea when I’ll get the call. I feel like they’re stealing from me and I’m contractually obliged to accept it. THIS IS A TRULY DISGUSTING COMPANY. I’ve actually registered on Twitter with the sole purpose of warning off as many people as possible. Think I’ll start with #boycottBT |
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| DO NOT BUY BT INTERNET | Sunderland | BT | 2020-05-30 | |
When it works (90% of the time) it's brilliant. When it does not, then customer support is a nightmare - press this, press that, hold ................ AND it's not cheap ! |
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| SB | RBWM | BT | 2020-05-29 | |
Terrible company. |
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| 3stan | Warwick | BT | 2020-05-27 | |
Absolutely useless company, been with bt for years but not anymore, I phoned to report my broadband kept dropping out and was below 1mb, Was told i needed the full fibre package and that would sort it out, Nothing changed only the size of the bill considerably increased, Since then they have come every few weeks to try and sort it including digging a trench through my lawn, All of which made no difference, All the engineers admit i am paying to much for a low service, But when you call the customer service department they seem to think the service is okay, No other provider can give me any better connection but they are a lot cheaper, So much for customer loyalty. |
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| david womack | wymondham norfolk | BT | 2020-05-26 | |
BT should be avoid at any cost from any one. Probably because the COV19 make them loose money they drop to less than 1GB my connection for the las tree weeks. I phone on BT so the man on the other side of the line say that :tomorrow morning we will send a technician" and bla bla and then he change his mind and say we will send a technician in 11 days. Pedants, arrogants?? Avoid BT. That company make a realy bad name to Britain and they should be force to use a different name like "The queens of the faults and the twenty arrogants". |
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| mario | Haslemere | BT | 2020-05-22 | |
It is unbelievably slow, inconsistent and if you don't reset the router every 12 hours it doesn't work at all I have never been able to play my games without experiencing lag. Customer service is very poor sending you to someone who tells you to do what you've already tried and know doesn't work. Fix your connection problems,it isn't difficult |
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| BT doesn't work | Scotland | BT | 2020-05-19 | |
I have infinity two with unlimited calls. Great speeds. Only had a problem once which was due to a day when we had constant power cuts. Person on the phone was great and all it needed was a reset. My only complaint is the price at £71 a month while other providers are a lot cheaper. I have looked at their reviews and they are much the same as the bad reviews here and a lot of the complaints are about speeds dropping. Do I take a chance and go for the cheaper provider that’s y dilemma. |
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| Lorna | Isle of Barra | BT | 2020-05-18 | |
Abysmal. Over the three years I've been stuck with this cowboy outfit I have been plagued with problems. Slow speeds, constant disconnections, price rises mid-contract, engineers not bothering to turn up, a thousand and one, carbon-copy answers which solve nothing. |
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| James | BUCKINGHAM | BT | 2020-05-16 | |
I cannot believe with every effort to pay the bill during this difficult time, you stopped my account even when I paid sat up a direct debit. Just for getting 7.5 plus charges to reopen the account? So horrible |
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| Fi | Mk | BT | 2020-05-15 | |
Absolutely disgusted with the service I have received from BT for past year I have had a fault where the Broadband drops intermittently, called them out Engineers are not interested in getting the fault fixed just keep telling me its an internal fault, eventually they tracked the fault to being external and still having big issues they say its fixed week later same issues never interested take days to come out and by this time your business will be finished. |
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| Arshad | Burton on Trent | BT | 2020-05-14 | |
Utterly abysmal! Constant disconections, never deliver incentive gifts. Took them a whole year to even get my name right on my account! Prices rise mid-contract, engineers don't turn up, a thousand and one excuses and the poorest service I have ever come across. Moved elsewhere as soon as I could! Disgraceful customer service. |
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| James | BT | 2020-05-13 | ||
Have been with BT for a long time. Never had any problems. Re ently upgraded to fibre (FREE) and all is excellent. |
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| Keith | Solihull | BT | 2020-05-13 | |
We have a complete package:- |
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| David Ashby | BOURNE | BT | 2020-05-13 | |
BT Best speed on a good day will be in the region of 3meg which is pretty poor. Giggerclaer promise the earth at 30mb but are way behind schedule and reviews from their existing customers dont bode well. BT is only option using old copper cable and we are some distance away from their box. On one outage BT said we had internal fault which we had to disprove at a cost to us! Only then did they send out an Open Reach engineer. |
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| Pete | Noss Mayo | BT | 2020-05-12 | |
Disgraceful,never ever reply. |
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| Cameron rowe | Leigh | BT | 2020-05-07 | |
I'm have been using BT Broadband from September 2017 (on 18 months contract bases). Generally, speed is exceptionally good (I can't say great or outstanding) but occasionally (once in 2 or 3 weeks) connection will drop, and the router will reboot itself and connects you back again. I'm okay with that as long as it connects without any issues. |
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| Charlee | Farnborough | BT | 2020-05-06 | |
Useless customer service, useless technicians who blame you and your devices for the slow connection. When they have fault they tell 2 different stories to 2 people in the same household. How nice ? |
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| Eli | London | BT | 2020-05-06 | |
We called BT help line like 10 times now and they all seem to be useless! The worst service ever rude and very unhelpful!! The internet is keep loosing signal all the time and all they say is that on they side it shows that is working just fine! ********!!! We paying so much money each month and they won't even try to solve the problem and if we want to finish the contract earlier we have to pay extra money!!! How does it work??? Really?!?! If you cant provide my house with a internet which doesn't keep disconecting how can you keep taking money from us!!! They won't even send anyone to check it or try to fix it... still same excuse, they say that it's working fine! That's just disgusting customer service and ripping people off!!! I wont recommend it to anyone!! There is so many different internat options on the market!! BT is a massive scam with the worse customer service ever!!!! I hope people relise soon how **** you are and this company goes down and whoever the rude woman was on the phone I hope you loose your job and end up on the streets as that is what you deserve for taking people money without providing the service you promised!!! BYE |
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| Patryk | Cambridge | BT | 2020-05-01 | |
Utterly appalling service. Took at 18mths contract with BT, the rep on the phone convinced me to take BT TV though not that bothered about. Didnt mentioned that taking this extends broadband contract to 24mths and because I didnt read the small print as assumed it was 18mths as discussed am not signed in for 6mths longer than I thought and broadband offer only ran for 18mths so now paying more. This is an elaborate con and was miss-sold. Never to with BT again |
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| mark | lancing | BT | 2020-04-25 | |
I have used BT for the last few years and the internet would cut out once or twice a day despite having their fastest package and living in central london. I tolerated this. |
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| Jack Dudley | London | BT | 2020-04-12 | |
wat a load of poo but super broadband is .. i wouldn't recommend it to no one at all.. its sooo slow .. i spoke to 3 people from Customer services .. 2 were okay and one was jus very rude .. the broadband is NOT RELIABLE AT ALL and speed test is a load of bull too .. Trust me and stay well away from bt .. absolutely waste of time |
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| Mohammed | bradford | BT | 2020-04-11 | |
I have been with BT for a number of years, since I moved out, and have always had broadband with BT. We are now moving house so we had to cancel for the short term as we are moving back to my parents. Because of the covid-19 outbreak everything has been put on hold. Having only beenndisconnecred for 1 week I called BT to ask if we could temporarily re connect, taking into account the current situation. They said there was no way they could do that and all I could do was sign up for a 24 month contract. I would have thought they could help out loyal customers but obviously not. I wont ever be using BT again. |
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| Sam Patchitt | Derbyshire | BT | 2020-04-11 | |
Pure garbage internet barely ever works I'm literally plugged in via ethernet and I can hardly load this website. |
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| deep_learnding | London | BT | 2020-04-11 | |
I pay for infinity 2 and have a guaranteed download speed of between 65 - 75 Mbit but all I'm getting is 6mb. Cant get through to BT Can't even make a complaint as it goes around and round on their website. Absolute C**p |
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| John Howard | EAST MOLESEY | BT | 2020-04-09 | |
Robbing, scum bag thieves, would be a polite way of describing BT, my parents have been BT customers for over 40 years, I recently discovered they have been paying £52 per month for broadband and weekend calls. Here is the laugh, THEY DONT USE THE INTERNET, they were miss-sold this package without knowing the valve of what this type of package should cost, when I complained as their son, not only did i have to deal with the most condescending, patronising and rude customer services, but their response was that these accounts are self administered, how can you self administer when you do not use the internet?? if i had not have found out how much they were paying, then BT would still have been quietly taking their money, against their agreement with Ofcom!! I have asked them to refund these payments, they refused and offered £40 as good will gesture with an ultimatum, absolute scum in my opinion, avoid BT at all costs, the same package that BT had been supplying is available elsewhere for lest than £20 |
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| David | Inverness | BT | 2020-04-04 | |
Owing to the extreme circumstances we are experiencing at the moment, my daughter needed to work from home. I did spend a long time on the phone, but met some lovely people whilst doing so; all extremely pleasant and helpful. I had a poor signal in the room my daughter needed to work in and BT were able to help me sort this out. |
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| Josephine Creighton | Benfleet | BT | 2020-04-04 | |
Absolutely terrible experience, probably the worst company in the history of telecommunications. Very pricey for low quality broadband unless you have a contract with them in which case you can not escaoe from them. I tried cancelling the service after my contract ended and had a horrible experience. The broadband was less than 10 Mbps. I was not able to cancel the service successfully and they continued adding extra fees to my bill for late payment even though I made it clear I will be cancelling my account. On top of that I had to wait for over 30 minutes in line before I gave up but at the same time I was being charged for a phone call. If I could give 0 stars I would have. |
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| Dragana Draganic | Manchester | BT | 2020-03-29 | |
Absolutely disgusting customer service. My father died last Wednesday after being in hospital for 7 weeks prior to his death. |
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| Trevor Taylie | STAFFORD | BT | 2020-03-23 | |
Terrible broadband slow issues with internet at times sometimes wifi is slower than other days wifi router restarts on its own and take long to reset itself you pay for a service and don't receive the speed you of for still slow nd not a difference when buying a different pack |
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| Rubbish broadband | Streathm | BT | 2020-03-21 | |
TERRIBLE service. Penalised for being loyal- still paying £45/month when they are offering the same service far cheaper (£20/month). Do they not have a duty of care to inform you of better packages? PLUS I was getting 2-3mB not the 30mb minimum... compensation of £20 IF I signed up to a new contract! Absolutely appalling. |
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| Dougal Trentham | winchester | BT | 2020-03-18 | |
Had BT for 2 months now, had several issues, slow speed was the first. Guaranteed minimum speed of 32Mbps, any time i run a test with nothing else connected but my laptop, i'm lucky to get anything above 22Mbps. Phoned BT, customer support was good and attentive, they identified a fault, the BT engineer came out, and was receiving above 30Mbps. Four weeks later, it keeps dropping out, reported again, there is another fault with the line, speed is slow again. Waiting on it to be 'fixed'. Not holding my breath that it will stay fixed. |
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| Craig | Kilwinning | BT | 2020-03-18 | |
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