NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.6 stars
  • Customer Service
    2.8 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 355 customer ratings since 2021-05-27 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

394 Customer Reviews over 10 pages

  • Reviewer
    Location
    Bath
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Ever since moving into my house I've had intermittent connection issues. The process of diagnosing them with Now has been exceptionally painful. They make it as difficult as possible to reach the customer service and technical teams, and so far (11 months) the issue has not been resolved.

    Now has consistently been difficult and are uninterested in finding the problem, even going so far as to say full internet dropouts are cause by too many connected devices. Surely a modern router can handle a few phones, two desktops and a few laptops? Either way, the issue still persists when just a single pc is connected via ethernet cable.

    I take every opportunity to convince friends and family to avoid their service, but for most of my neighbours who also use Now don't need much convincing.
  • Reviewer
    Location
    Glastonbury
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful broadband connection. Kept disconnecting and within 5 days, I have ended my new contract with them and switched to a more reliable company
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Now let themselves down with the old routers the provide. Had issues since day 1 (multiple connection drops) which were never related to the broadband supply coming in, but devices connecting to their hub/router (basically if more than 4 things are connected at once you risk issues). I’ve had replacement hubs, long phone calls to tinker with settings, openreach visits to relay cable…you name it, but still the cutouts remain. Considering we work from our home this is a big problem! After 6 months we finally decided to switch elsewhere!

    If you’re a casual user, you might get by without issues - otherwise if you do you’ll need a better router, and Now won’t tell you which other router models work with their setup.
  • Reviewer
    Location
    Scotland
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Very unreliable over a period of a year. Despite boasting speeds of up to 60Mb it struggles to handle two smartphones running at the same time. Avoid.
  • Reviewer
    Location
    Swansea
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been waiting over two weeks since my broadband was supposed to go live, have been in touch 6 times, every time told I would hear back within 72h. Nobody ever gets back in touch and it is left to me to call again. Horrendous service.
  • Reviewer
    Location
    Devon
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give -100 then I would. Placed an order. Asked for the service to be supplied in my new home, but the hub to be sent to my current address. I wanted to have the hub arrive at my current address so I would be able to accept the delivery and have my internet available for the day I moved. Apparently they did this. I logged in to check on the hub delivery and it was being sent to my new address, 503 miles away. Called to have the address changed. Clearly that was stupid of me to think that was an easy fix. Had to cancel my order because the hub delivery address could not be changed!!!!!!!!! I was told if I placed another order, my internet active date would be 6 days later to what I had ordered. That is utterly idiotic considering my date was already booked. Ended up complaining. A manager was supposed to call me today, but obviously that was far too much work. Called just before 5 to find out when the manager would call and I was told I could get my chosen date. Placed another order. Then I got an email with them delaying it 4 days. Called and complained again. The agent, for the third time, requested a manager to call but he could not amend my active date. Again I cancelled. BT can get me online the next day, and I do not get why it was impossible to change my hub delivery, nor keep my original date. Apparently the manager who couldn't be bothered to call me today will call me tomorrow. I have a feeling hell may freeze over first. If they are this incompetent in placing an order, I've had a very lucky escape. I would rather pay an extra £5 a month to BT than deal with this incompetence, inconsideration and pure ignorance. Good riddance.
  • Reviewer
    Location
    Poole
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Ok so no, it's not the best broadband I've ever had but it gets the job done. I live in a small flat and there are still issues with coverage. What I must say though us their customer service has been excellent. They answer straight away, give clear and helpful advice and are just open and honest, I called around 4 to 5 times in total with several different queries and every person was excellent. Very good price, shame they don't supply my new address! No hassle to cancel at all 10/10 service - thank you! Keep doing what you're doing
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst interaction I have ever had with a company. The company structure is specifically designed to prevent customers speaking with the people that can help them. They might be cheaper than alternatives but it is in no way worth it. With the time and hassle involved you will end up worse off. I wouldn't go near this company again.
  • Reviewer
    Location
    Lincoln
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely the worst provider I have ever been with. Customer service is non existent, always blaming the customer for the glacial broadband speed. Never take responsibility for their poor service. Broadband works 5 minutes out of the day and that's about it. NEVER GO WITH NOW BROADBAND. It will be the worst mistake of your life
  • Reviewer
    Location
    Builth Wells
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I've used many ISP's in the past and work in IT. For some reason I decided to cheap out on broadband and went for NowTV. You definitely get what you pay for. Can't say anything bad about customer service as I've not had need to contact them.

    NowTV provide possibly the worst hardware I've ever encountered and make it difficult for you to use 3rd party routers. 3rd party routers have to support DHCP option 61.
    Initially the wifi was appalling. If you're suffering poor wifi, invest in a wireless AP or 2.

    Also, the router itself. I'm paying for the full high speed and since moving in would get around 30mbps max. Since swapping out the rubbish NowTV unit for a combination of a 10 year old HG612 and an old Mikrotik router I'm seeing speeds of 55mbps download.

    NowTV provide the worst kit ever!! Unless you're ok with replacing it all, go with someone else!
  • Reviewer
    Location
    Sedgley
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was meant to have my internet installed 2 days ago but there was a problem with the connection,another engineer was meant to come out yesterday but no one turned up,I then called customer services which they then say 7-10 days for someone to come out,this isn’t good enough,I logged a complaint which I am still waiting for a manger to call me,someone needs to get in touch today and I want my internet sorted asap
  • Reviewer
    Location
    London, England
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I dont know where to start first they couldnt install my broadband on time. I lost a 2 weeks of internet from start of my contract and wasnt compensated for the loss.

    I couldnt understand why no access to social media, PSN and Microsoft Live.

    THEY HAD RESTRICTED ACCESS IN OTHER WORDS SET PARENTAL CONTROLS TO CHILD MODE BY DEFAULT.

    This is why I couldnt access certain sites they dont tell you this before signing up.

    You would think you would have access to parental control but nope. What they call Broadband Buddy doesnt exist atleast if you try to navigate to it through your NOW broadband account.

    I had to go over to the so called community whereby support is provided by their own customers??!!?

    You couldnt make this crap up..in any case someone from the community provided a Broadband Buddy link.

    Here its is for anyone looking for it:

    help.nowtv.com/article/set-up-and-manage-broadband-buddy

    Next problem the link didnt work no matter which web browser (Firefox, Chrome or Edge) or which PC or laptop I used I got the same annoying message time after after.

    'Well that didnt go to the plan..please try again later.'

    So next step is to give them a call..right ?..except.

    THEY INTENTIONALLY HIDE THERE CUSTOMER SUPPORT NUMBER...No joke!

    Eventually after going through many web pages I managed to find there customer support number.

    Here it is for anyone who is looking for it :

    0800 759 1213

    How do I know that they intentionally hide it . Well I posted on their own NOW broadband community in order to help others in the same boat.

    The very next day the post was removed !! and I was banned from making any further posts or comments on their community forum.

    Now onto the actual phone call once i got through to the support team they were unapologetic and tried to blane me even I told them Ive tried multiple devices and web browsers.

    There own community suggests they have Broadband Buddy issues since 2019 yet they still havent sorted it.

    The support person put me hold while they looked into it and came back with theres no restrictions or kid mode set on your account and suggested I try and visit facebook.

    Fortunately it worked and I now have full access to everything..the point is they blatantly lied. Prior to the phone call I was restricted..they only lifted the restriction after the call and made out I was at fault.

    I'm not going to go into the bandwidth problems heres since its been covered by others here but expect to be eractic up and down.

    This is my experience with these jokers so far ..yes its cheaper than everyone else at the moment but you get what you pay for.

    Be warned.
  • Reviewer
    Location
    london
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    took this out after moving from talktalk and I couldn't be happier been with them 3 years,. customer service great and staff are always friendly, they offer me a great offer every year and send me out an email reminder about a month before my contract expires. speed has always been fine never had any real issues with . no idea why the reviews are so bad would highly recommend
  • Reviewer
    Location
    Newcastle
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I placed my order for broadband on the 8th March. 6 weeks later and I'm still yet to be connected. They don't seem to have any clue as to the problem or simply don't care. I've phone up and emailed countless times but it's like trying to get help from a goldfish. Nothing is remembered, acknowledged or followed up. I keep getting told it's a priority, so God knows how slow they'd normally be. This company fills me with despair. And to top it off, I pay for their TV packages which I'm unable to use without internet.
  • Reviewer
    Location
    Surrey
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I have had the worst experience trying to get my broadband installed with Now. First they blamed Openreach then they said my address did not exist all they keep saying is they will look into it 72 hours. Well it's been a week and still no service.
  • Reviewer
    Location
    Suffolk
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Despite 5 phone calls and two emails, I received no response to my request for progress report on my proposed change to now broadband order, resulting in an extra charge from Sky for period after my contract with them ended.
  • Reviewer
    Location
    Plymouth
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Tried to get an assessment of area coverage but doesn't recognise my landline number as valid. I tried repeatedly, I know my own lanline number, I've had it for 11 years. Tried to contact customer service but just not available, so no solution. Anyway, seems they don't really want paying customers or to provide solutions so may have dodged a bullet.
  • Reviewer
    Location
    lancashire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    buyers beware! I ordered their (very reasonably) priced Brilliant Broadband with free anytime calls package for £18 per month (first year). I was therefore very surprised when my first month's bill was £62.70. When challenged they explained that I had apparently ordered the package without free calls (although it was the same cost). Also their order confirmation, confirmed this. This "clearly" states: "pay as you use calls: £0.00", which I took to mean that they were free. They said it meant that there were no calls included. Needless to say as soon as my mandatory period ends, I will be off...
  • Reviewer
    Location
    Kingston upon Thames
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just joined NOW and service is appalling. I'm only getting 2Mb !! and should have a minimum of 55Mb. Wish I stayed with TalkTalk now. Will cancel if no joy in next 7 days.
  • Reviewer
    Location
    Wishaw
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Customer service is non existent. Trying to arrange engineer visit to move entry to house socket from window . Keep being told the team will get back to me and it does not happen . When I called again for 6th time I told I was down for a call out on day I am not available . Never bothered to inform me of a visit . Cannot speak to anyone in regards to arranging another appointment . Just told different team and I cannot contact them .
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Comments
    Horrible service. Had the engineer visit my flat 2 times before they reached the conclusion they could not cover my area.
  • Reviewer
    Location
    Uk
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible internet. Slow and constantly drops so you can't play online games. Their router also obly has 2 ethernwt slots instead of the usual three so I had to chose between my linkstation or my security system. Customer service refuses to help.
  • Reviewer
    Location
    uk
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    When I started there were no problems, but my contract was coming to an end I foolishly gave them the opportunity to retain my custom. Speaking to the advisor they agreed to match the new customer offer.
    Unfortunately they want to charge me more, I have written and spoken to them to get it resolved they are not interested.

    I have tried to leave and retain my number but its company policy to refuse to port a number, so when you leave you loose the number.

    They do not want to give a recordable means to communicate so they can claim nothing was agreed, then again you submit via their web form and nothing happens either.
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company has the worst customer service experience ever! They lie to you, the never, ever fulfil the promise of callback. Swear if I wasn’t in contract I’d be off. They obviously train the staff to be blatant liars. Worst service and it’s as bad as what seems like dial up broadband! The company is an embarrassment
  • Reviewer
    Location
    Essex
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Been with them for 2 years now and just renewed. Never really had any great problems. Overall great value for super fibre. I’ve noticed some buffering late at night but not an issue as no one is particularly maxing out Wi-Fi in our household then.
  • Reviewer
    Location
    ATHERSTONE
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was with these for 2 years, for the last 2 months I noticed my speeds were around 20mbps when I should have had 54mbps guaranteed.

    They then said I would need to pay £40 for a new router to fix this. I mean really?? I have to pay to fix there faulty equipment?!

    Needless to say I have switched to another provider.

    Just be carefull as the customer service is totally crap
  • Reviewer
    Location
    london
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    have never had any issues with the broadband team are always very helpful and always offer me a new offer every time my contract ends, competitive prices and great customer services
  • Reviewer
    Location
    Teynham kent
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terribly slow - just frustrating, don’t bother with it, it’s slow 99% of the time
  • Reviewer
    Location
    Renfrewshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband! Constant buffering! Have cancelled and gone back to bt!
  • Reviewer
    Location
    Cornwall
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I had a contract with Sky which was due to end on 5th Jan 2022. 'Now' were supposed to contact Sky to take over but they didn't and Sky deactivated my line. Sky blamed 'Now' and 'Now' blamed me!! They refused to acknowledge my written complaint and on the phone they refused any responsibilty . Satisfaction 0 Customer Service bit fat 0
  • Reviewer
    Location
    Leeds
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Was with Now on ADSL from May 2021. Phoned up in January when I saw a deal offered for Super Fibre at £2 extra and upgraded with no real problem. Customer services were helpful.
    Speed on both ADSL and fibre as expected.
    One 8 hour outage in 9 months.
    Overall happy with service.
  • Reviewer
    Location
    Northampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The broadband is very unstable, completely unusable for anything related to consuming media or gaming
  • Reviewer
    Location
    Hastings
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give 0 stars. Intermittent useless broadband. Offered £10 compensation for no proper service since mar 2021 to 28th jan 2022. Constant phone engineers sent out for broadband issues. Even engineers were confused as to why they were sent when it's a broadband issue.Run away from company absolutely useless. Would not recommend.
  • Reviewer
    Location
    Lincoln
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Was due to have internet activated on 1/6/22, engineer completely skipped the visit and never showed up after me waiting all day. Called Now the next day, to be told they would look into it. Get a new activation date of 1/27/22. Engineer showed up 5 hours ago, I'm still sat here waiting for the elusive third green light to come on. Company is ridiculous. Don't waste your money or your time.
  • Reviewer
    Location
    Swindon
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      5 stars
    Comments
    Just switched today from sky. Link speed on hub diagnostic page shows 64000kbps but only 34Mbps on Speedtest? Guaranteed speed 40mbps. However, first experience of calling Now customer services was great, shortest wait time for many other utility companies that I have had GREAT misfortune to deal with (especially the cable company) , and although they didn’t resolve speed immediately they explained the usual 7-14 day DLM process, so I have to wait 2 weeks, which is fair enough. Line reliability seems good, I have been messing around with the wiring to remove extension wiring etc and after switching off hub a number of times it came back very quickly. Very stable D/L and U//L speeds (just not as fast as promised on D/L)
  • Reviewer
    Location
    Whitstable
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've read the negative reviews here, maybe I've been lucky but to be honest I can't find that much wrong with it. Customer service is a bit slow and the wifi signal is a bit weak but it's only gone off once briefly in the 6 months I've been with them and the 67mps is a constant so for £22 plus unlimited phone it's a bloody good deal
  • Reviewer
    Location
    Poole, Dorset
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    Comments
    Firstly I will say I have not yet switched so that I cannot comment on Speed and Reliability.

    I am in the process of switching to NOW, butt after reading the awful reviews I rang up to cancel in the cooling off period. Upon calling them, they picked up straight away, Kara I believe was the ladies name, very polite, very helpful, informed me that the team I needed weren't yet online and offered to call me back once they were in for me to complete my request. As promised, I received a call back and she put me through to the relevant team. Around 2 minutes wait or so, a chap called Jamie answered. I raised my concerns about the poor reviews in particular the router issues, he was informative about the speed I could receive and that all of the providers would have to go through the same lines. He reassured my that I can try the service for 31 days to see if I would be satisfied and also threw in the entertainment package upon request. I am aware that they are the sales team and the goal is to keep me, but I think it is fair for me to give them a try for myself as my experience has only been positive. The other reason I like them is that there is no fee for moving house as we may be doing in 6 months. I will look forward to updating the review once connected but I have to say well done so far, certainly service leaps and bounds ahead of virgin and talktalk! To be continued...
  • Reviewer
    Location
    Aberdare
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    Comments
    Worst decision Ive made for broadband. If you're thinking about it,... Run away...run away fast.
    Intermittent connectivity. No customer support to resolve it.
    BT and Talktalk must be rubbing thier hands when customers go flooding back to them.
  • Reviewer
    Location
    Bs16 9qd
    Reviewing
    NOW Broadband
    Date
    Comments
    These people should be banned from operating because as 99% of their feedback is disgusting I have had all the problems listed still waiting for refund for being charged for a router I never had, they keep making stupid excuses and now not replying to emails so they are scammers and thieves
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I just read a previous review here after my own awful experience and it clearly is an issue with NOW broadband DO NOT USE THEM.

    I signed up for Now Broadband in November 2021 with a setup date at the start of December. A few days before setup I called because I hadn’t received a router but was told it would be there within days.

    A few further texts and calls and start of January I was again told setup would be within days and in any case I’ll receive automatic compensation of £5 a day for the delay (perfect as that would cover the premium I’ve been paying out of contract waiting for setup).

    Today I received a text saying my order had been cancelled so panicked and called Now. Now have informed me they incorrectly put through the request for broadband service to openreach. As a result firstly I am apparently not entitled to ANY compensation for a 6wk delay, secondly I have been asked to completely re-submit for Now Broadband. Unsurprisingly I’ve decided not to use them as my provider.

    6wks of wasted time, incorrect information, and horrible customer service who said unless I use their broadband I’m not entitled to any compensation for inconvenience and all the lies and additional costs I’ve faced.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.