NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 516 customer ratings since 2018-07-23 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

89 Customer Reviews for NOW Broadband

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Reviewer Location Reviewing Date Ratings
Their broadband is the worst on the market. It is even worse than TalkTalk and that is really saying something. Even loading a webpage takes forever, and forget about streaming Netflix or Prime. It is pot luck as to whether you can even log into them. Never ever again will I use this company, so unbelievably disappointing. They do not have enough channels to run their broadband through so you sometimes get on sometimes not, and their routers are weak and wet, so the signal is ridiculous even in a small house its a weak signal.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Essex NOW Broadband  
Dire Dire speed. Went from EE to NowTV as thought Sky are renowned for being good! Unable to use PS4 as speed is sooo slow. Phoned customer service and told to buy a booster.......why should I if EE could provide perfectly the service? NowTV credited by account £20 to buy the booster but I am not happy and will be leaving after my 12 months and if more problems will just leave and take the hit!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
leicester NOW Broadband  
I signed up for broadband and subsequently cancelled it three days later. They took a £60 activation fee. When I asked how long the refund would take, they said it would take 30 days. I asked them at that point why the are holding onto my monye for that length of time. Refunds via VISA typically take 5 days at most. They said thats how long it takes.

I waited the 30 days and received nothing. So i called them. They then told me that the refund had not been actioned. I asked them to refund this again. They told me at this point it would take 5 working days. Fast forward 10 days, nothing recieved. called again, same story. The refund hasnt been actioned.

At this point I have stopped contacting them and have contacted my bank to raise a dispute.

I am not an unreasonable person, unlike these guys who will ake your money, and keep it for no good reason.

DO NOT DEAL WITH THIS COMPANY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Newcastle Upon Tyne NOW Broadband  
Please never go to now broadband,I started with them 24th june19 already decided to leave by 24th July 19.What speeds they promise you won't get but loads of excuses with no sense,telling you how to suck an egg.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wolverhampton NOW Broadband  
I paid for NowTV fibre on the 24th of June, had an engineer visit booked for the 8th of July. I still hadn't received the hub on the 4th of July, I had rang the help centre twice and both employees misinformed me and told me that my hub was on it's way, which it wasn't. I still hadn't received the hub by the 4th like I'd been told so I rang again and was told my order had been cancelled, given no explanation as to why or any help in resolving it. I asked if a hub could be sent via next day delivery so it would get to me in time for the engineer visit and was told that's not something they do, even though the issues were on NowTV's end. I was spoken to rudely by the employee down the phone, who had no real interest in helping me, which is confusing as his whole disappointing career is to help people over the phone, surely? Following from this ordeal I asked to be refunded the initial £24.99 set up fee , which the employee scoffed at and tried to make me feel bad for asking for it. From now I'll make sure to steer clear of all products and services by yourselves, and will encourage others to do the same.
Middlesborough NOW Broadband  
3.8mb down and 0.3 up.
so called brilliant broadband.
there speed checker says 13mb and 1.2mb.
total crap. ive used several independent speed checkers and not one tested over 3.8mb. wifi signal drops of approx 8ft away from router with no walls or doors in way. customer services say . you bought cheap slow broadband so thats what you got, AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ka3 NOW Broadband  
Worst customer service ever sold me anytime calls for18pd. then charged for daytime calls
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Eastbourne NOW Broadband  
In May I decided to go to NOW TV from Virgin Media. I made arrangements and was due to be transferred over on 28 May. I was later informed that there was a problem and that there would be a delay (they blamed BT Open Reach!). That was a month ago. 4 further delays later, the changeover still hasn't happened. Virgin Media terminated my service and I've been left without any broadband service. I've spent hours on the phone trying to contact NOWTV. One day last week I phoned them at three o'clock and was told I was in a queue. 35 minutes later the message changed and I was told that the office was now closed and that their opening hours were 9-5 - so why cut me off at 3.40? They sent me an email telling me of yet another delay and said that if I had any questions, to reply to the email. I did this and immediately got a 'failed to deliver'message back. I subsequently tried again on two other computers with the same result. They are impossible to contact. I have asked Virgin media to take me back which they did for a £25 charge. Having spoken to trading standards, I have sent NOW TV a letter withdrawing from the contract and asking for compensation. They are awful - be advised don't use them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Eldon NOW Broadband  
Always drops out. Reported faults, they admitted the problem was at their end and told me it would be fixed within 72 hours. A week later no broadband at all. If you ring customer service at any time of day or night there is always at least 20mins delay to be answered. Usually more like 40 mins. Decided to change provider as Now TV is RUBBISH.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rugby NOW Broadband  
I had Now fibre broadband installed around 4 weeks ago and have been entirely happy with the service. After initially signing up I received regular email updates, my modem arrived as stated. I was also eligible for a free 6 month Now TV entertainment pass. As I had no existing phone line, a BT Outreach engineer was required to call to install a complete new one, and to set up my modem. This service was provided completely FREE of charge. Other companies charge around £70. I was able to select my own appointment date and all went smoothly. Speeds are great (around 37 Mbps) and so far, connection hasn’t dropped at all. The cost is £25 a month. Would recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester NOW Broadband  
No problems in the first month nice to have freedom from my last supplier and their overseas call centres whose advice after 10 years was to leave and get a better deal if you can !
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cinderford NOW Broadband  
No contact phone numbers (that work)so no one to contact; so no customer services = they don't really want customers; as seemingly wrong information on their web pages there's no way of clarifying.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland NOW Broadband  
The worst service . Always disconnecting and never sole the problem. Customer service lie to you just to hang up the phone . Treat customer as rubbish . Don’t recommend this broadband . Really mistake and my advice not to go with them . You will find stranger responses from call center
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bury st edmunds NOW Broadband  
TERRIBLE WIFI SIGNAL.
I signed up for superfast fibre optic with a guaranteed speed of 62 meg but lucky if I get half of that, the signal doesn't reach around the whole of the house (small terraced house)or into the back garden, I actually get a better signal from the neighbours wifi 3 door up. I contacted the so called customer services and after 20 minutes I finally got through to a very uninterested rude lady who had me running tests all day in different parts of the house, she did ring back the following day as promised but then went on to tell me wifi signals could not be guaranteed, I was sat right next to the router, I insisted they sent out a better router but they just sent the same one again and said if this one doesn't work I will have to buy a booster. I wish I had read all these reviews before changing over to this sham of a company but I am now stuck with them for the next 12 months, don't make the mistake I have made. DISGRACEFUL CUSTOMER SERVICE, TERRIBLE PRODUCT, AVOID AT ALL COSTS,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ulverston NOW Broadband  
Ordered broadband with company on the 20th told all will be good then 2 weeks laterwith still no sign of arriving i call the company myself to be told the order is on a delay!!! also the time for the engineer to arrive will now not be met. For a communications company there dose not seem to be much communications. Wouldnt recomend this company to anyone
  • Satisfaction
    1 star
  • Customer Service
    1 star
exxes NOW Broadband  
Have tried on the chat line most of this afternoon First one cut off before completed message 2nd time cut off when he was looking something up Now unable to even get on to chat line
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Ellesmere Port NOW Broadband  
I applied for 36mb Now broadband and anytime calls advertised on Uswitch for £25 a month, instead I got pay as you go calls at £26 a month, my first month cost £70:65 second month cost £54:12 I am very disappointed with there response I cannot get a refund.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Northampton NOW Broadband  
Worst customer service experience ever!
took over 30min to speak with someone first, we needed a broadband, so we got it ordered, until 3 weeks later they said it will be postponed again for 3 weeks. so we should have waited almost 2 months for broadband connection! then we wanted to cancel the order and they were supposed to email the confirmation, didn't hear from them, so called again and they said it will take min 72 hours to do anything, so still waiting for our cancellation confirmation. no way to email them, only by chat and phone, you need to wait at least 30 min to speak with someone who will escalate you anyway to a different department.
Useless!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
I signed up NOW TV Broadband for £18 pm with 6months entertainment pass, but they took my payment card I asked them I don’t want to put in auto renew so why you holding my card details they didn’t remove my card detail
Then I had a look at this page as disastrous experiences with them so I decided to cancel , I called them but they never pickup the phone even after 55 mins so I hanged up I speak to their chat ppl they didn’t responded , so finally I had to contact my previous supplier and stop being taking me away by this ppl and they immediately stopped since I was under cooling off period
Now tv had to cancel
I’m happy I’m not with this NOW and never in future
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
I was trying to join Now Broadband but they could not get my address correct. It was shown in three different ways, two of which were incorrect so I tried to get it altered. It took 25 minutes to speak to someone. I then decided that this really was not for me and called the Cancellation line. After 53 minutes, yes 53 minutes I gave up. If this is for new customers I hate to think what it is like for current customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Ipswich NOW Broadband  
Please for the love of god avoid this provider. Since joining in October 2018 the connection has cut of many times. It currently has been off for 2 days and all i get is we can't do anything till an engineer is available. Not just the exuses but imo rude staff on the other end, it felt like I was talking/e mailing to a child. Really wish i didn't rope myself into a 12 month contract. I had no issues with My previous provider regarding connection, I left because they upped the price but if I could go back in time I would of stayed with them. Avoid at all costs!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon NOW Broadband  
I have just had to ditch this service after 2 months. The provider I had prior to this delivered as promised and when the wireless signal became an issue sent me a better router. Now broadband was no where near as reliable and despite numerous complaints and escalation to higher levels the only response was sorry there is nothing else we can do. Just speaking to customer service is a 15-20 minute wait. The attitude of now broadband and its staff is tough. If you are thinking of changing to this provider one word DON'T.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Rutland NOW Broadband  
Broadband is throttled then cut off immediately whenever used for more than 1mb/s (despite claims of no usage caps). Customer service is non existant, contact numbers are near impossible to find and when we found one we were charged £60 on our next phone bill. Live chat 'conveniently' doesn't let you log in whenever there is a problem. Even if you do manage to get through to someone their "troubleshooting" consists of unplugging and restarting your router over and over again until they throw up their hands and call an engineer (within 3-5days) to do the exact same until they finally even think to look into it at their end. If you want to end your contract early you can either cancel and pay nearly the rest of your monthly payments up front or call them up and no doubt be charged the same amount, if not more, in your phone bill. Don't let yourself be trapped in this scam.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Enfield NOW Broadband  
Now TV is a joke the speeds sold are half if lucky. They are a joke of a company. Advertise 62 meg speeds and they think it is normal to get 30. DO NOT DO BUSINESS with these Sharks
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ascot NOW Broadband  
Broadband cuts out regularly. You can only contact them through live chat which is not easy to find. Ironically their staff seem to have great difficulty reading & answering questions. When you ask them to actually answer the question(s), they will just end the chat without warning. I very much regret signing up with them.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Liverpool NOW Broadband  
Changed from BT to NOW tv for fibre broadband & phone only. Less than half the price I was paying to BT and that wasn't even fibre. I am getting faster broadband at a cheaper price and phone calls included. OK there has been the odd break in broadband but only for a few minutes hence 4 stars. I'm happy.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Huddersfield NOW Broadband  
so far so good (three weeks), switched from origin (different review), during sign up estimated speed was 4-8Mb/s (due to line), after 10 days (settling) period speed was just below 4Mb/s and going off once a day.
I spoke with customer services and after a few line checks an appointment was made for an engineer.
BT engineer visit next day - changed master socket, checked wiring, got the line reset - instant 7.5Mb/s and has been stable since. Pleased so far.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Kings Lynn NOW Broadband  
DO NOT GO WITH THIS COMPANY !!
Terrible terrible internet speed
Always popping on and off
We get 11 Kbps when they say it’s suspose to be 76 mbps
Do not go with this awful broadband biggest mistake you will ever make if I could give it half a star I would
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham NOW Broadband  
Saving loads of money plus free calls and no line rental costs . Amazing streaming too on my I pad phone and tv all on standard adsl x. Your laughing. When problems occur they have been sorted. Customer service is eccelent.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Kilmarnock NOW Broadband  
I was a bit concerned have read some of the reviews but my experience has been fine. Cutover went well with the Now router service up straight after the old service died at 1200 on cutover date. No experience of he billing cycle as yet
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
North Yorks NOW Broadband  
Going from Virgin was a risk but it am on brilliant broadband after a few teething problems caused by old line connections getting great typical speed and streaming now tv , can use I pad for movies etc good home reception and saving money . I have wasted a lot of cash on fast fibre I didn’t need. So goodbye Virgin. I highly recommend now broadband I guess others have been unlucky . Don’t hesitate to join or switch .
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Kilmarnock NOW Broadband  
Disgusting. Don't care about customers at all. Been trying to get internet installed since September and it's now December. Moving to another company. What a waste of time!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Angel NOW Broadband  
bloody awful bunch. they say they will install you on x, call you to cancel, make you wait, don't contact you, you call them, wait for 40 mins to get through ,they say there's nothing you can do, wait some more ... honestly they couldn't give a toss about their customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
leicester NOW Broadband  
If you're looking at NowTV broadband and you're thinking that it's just Sky with a different badge...think again.

They have the worst customer service of any company that I've ever dealt with. If nothing at all goes wrong you might be fine, but if you need help with something you're going to suffer huge frustrations.

For me, the issue was constant issues with my payment details. There is a fault on their system that meant they couldn't seem to keep the details on the account, they kept being wiped off. This resulted in harrassing emails telling me i was overdue payments and having my broadband cut off at one point.

The crazy thing is, whenever they tried to take payments from my account they were able to with no problems what so ever, but for some reason their system just kept deleting my details.

It's hard to explain in a short space of text how dissatisfied I have been with them, so I'll just leave it with this: 4 months into my contract I'm paying £125 to leave early. They're just not worth the ongoing frustrations.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Chesterfield NOW Broadband  
signed up and excellent communication bordering on harassment for a few weeks leading up until installation day , apparently there was an issue with the socket for fibre broadband in the main signal box up the road even though he was an enginear he admited he has no idea what to do so the engineer said i will still get broadband but at a lower speed - LIES! no communication from now tv as soon as things went wrong . rang helpline and told we will answer ur call in under 5 minutes - LIES! actually had a wait of 15 . spoke to a northern irish gentleman eventually that was totally uninterested in the situation bordering on being rude saying i would receive a call from the back office team within 72 hours -LIES! after speaking again to someone today who was actually really pleasant i was informed they will not actually call u they will just send u an email in 3 days time .- LIes! the helpful rep today actually said the account is up for review in 4 days not 3 ! essentially if something goes wrong u are left hanging with very poor communication and them passing the buck to bt openreach or there back office team that u cant actually talk too! . i saw the price and thought its owned by sky so must be decent but up until this point have had a terrible experience with very little communication probably because i havent paid my monthly bill yet so they dont care. im sure some people have had a good experience but read the majority of the reviews this honestly is a very poor company with very poorly trained teams in charge .oh and one last thing i signed up for 25 pound a month fibre broadband which included line rental and free any time calls . guess what ? they still intend to charge me 8.40 for line rental even though no where in there 25 contract do they mention this of being a possibility of that exact price . even better than that there line rental is 7.99 so why would i be paying 8.40 ? i asked the call centre gentleman at first contact and he could not answer and adamant i am liable for this charge . i informed him ive read all 25 pages of my contract and perhaps he should read one of his company's contracts before making false legal statements . ive got no doubt someone somewhere will take legal action against this company at some point as its seems it is built on deceit . am i a disgruntled customer ? absolutely ! is everything i said true ? absolutely . use at your own risk ! and definitely do not switch provider until these jokers actually get things up and running or u will be left without internet like me with no idea when or if it will be resolved 1 shocking experience hopefully i hope u`ve read this review before signing up . i wished id checked the boundless amounts of bad reviews before i did !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
west midlands NOW Broadband  
Read a lot of bad reviews on this site so was a bit worried because I had already ordered a switch. This is not the first time I have switched providers over the years so I expected a loss of phone and internet for a few hours. 9am this morning, switched over, no interruption to service and getting max speed. Early days yet but happy customer.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Dundee NOW Broadband  
Fantastic..

Openreach Engineer turned up on time and worked cleanly and effectively fitting our new master socket and everything was up and running within the hour. Speed and Reliability.. mmm.. well we’re no experts on these things but despite speedtest sayjng we have a slower connection its actually more stable and reliable than our previous 100mg Virgin Broadband.

Overall i’m very impressed, speed and reliability os very good, communications were slick and efficient by text and email.

Positives

Half Price of Virgin Media
More Reliable
Easier to switch between ADSL providers.
Kept Phone Number previous supplied by Virgin Canle.

Negatives

-Now Router only has 2 Ethernet Ports, Virgin had 4, don’t need them for now but ..

-Caller Display is not standard on phone service, took one free call and service is free when requested within 10 mins.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Liverpool NOW Broadband  
MOST People only write bad reviews if they are unhappy ... i am not Got rid of Virgin and quite happy with the service i am getting ... funny enough better wifi coverage in my house than Virgin ... just my pennys worth
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
MANCHESTER NOW Broadband  
Rubbish service intermittent internet wi fi crap poor poor service customers service a nightmare 100%crap overall
Tadworth surrey NOW Broadband  
We signed up to NOW TV broadband, the box was installed and everything ran fine for 2 weeks, it was then promptly cut off by NOW TV with no reasoning given whatsoever, upon contacting NOW TV I was told that I would be contacted within 14 days regarding my problem???? 14 days! So I called the customer services helpline who rudely hung up on me before saying that the problem would be resolved by the following week, flash forward a week, problem still not solved and we receive an email saying something's gone wrong and we will be contacted in the next 2 days, 2 days later the exact same email. Upon contacting customer services a further time I am told to wait another 72 hours for someone else to be "in touch with more information", still waiting, still no wifi and absolutely useless customer service. Avoid, avoid, avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Newcastle NOW Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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