Vodafone Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.
Recent Customer Ratings for Vodafone
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 2724 customer ratings since 2018-03-21 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
544 Customer Reviews for Vodafone
| Reviewer | Location | Reviewing | Date | Ratings |
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Where do I begin! It is hands down the worst broadband i have been with. I have wasted hours speaking to them on the phone with no success. They shirk responsibility and drag out the whole process. My problem was slow speed and constant dropping of connection. What a joke of a service. I strongly advise you think twice before going with Vodafone. |
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| Am md | Bedfordshire | Vodafone | 2019-03-19 | |
The main problem I have with Vodafone is their absolutely AWFUL website. It often has internal server errors. It forgets my passwords when I save them, and gets confused between my mobile and broadband accounts. It's pages are often down for "maintenance". |
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| Waka | UK | Vodafone | 2019-03-19 | |
Terrible slow speeds and overcharged every month, Check your bills!! |
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| Gavin | Milton Keynes | Vodafone | 2019-03-17 | |
Be with vodafone for 9 month of 18month I have left them now worse provider ever what with red line fault and bt line fault then it must be your router speed was dropping to 2mps at night and weekend do not use them you have be warned |
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| H Coulson | Barnsley | Vodafone | 2019-03-15 | |
Avoid. I've wasted hours on the phone to them and still no broadband activated. Staff are reading off script, they say they will check with the relevant team blah blah. It was supposed to be a smooth switch over from my previous provider (sky). It is anything but. |
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| Renata | London | Vodafone | 2019-03-13 | |
Horrible |
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| Jaja | Eltham | Vodafone | 2019-03-10 | |
Have had Vodafone broadband for a couple of weeks. Delay in getting up and running. Charged more than quoted. Not getting minimum speed on broadband speed testers (except on Vodafone app)... odd that! Have spent nearly 4 hours over last two days getting nowhere waiting for phone to be answered or on online chat. Not impressed. |
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| derek | Devon | Vodafone | 2019-03-09 | |
After changing provider to Vodafone I should have had a seamless transition but alas have been without broadband for ten days now. I have made numerous calls to Vodafone (some lasting multiple hours) trying to get this sorted out and have been given several dates that my broadband would be activated and still nothing. I would strongly recommend another provider if you want decent customer service. And for the pleasure of this non service I am still being charged for it. Terrible service. |
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| Iain | Norwich | Vodafone | 2019-03-09 | |
I switched to Vodafone due to their promised broadband speeds. I received my router and after a hitch eventually got set up. Over the first month my speeds were shockingly slow. After several online chats i got a technician out to fix my phone line. The following month i kept losing my internet. After several online chats i was promised a new router as mines was allegedly faulty. After two weeks waiting i still had no router. Online advisers denied any knowledge of promising a new router despite me keeping screenshots of conversations. I then had to call an advisor and again was promised the issue would be resolved. Vodafone will give you the runaround so keep records of conversations. Im far from impressed and definitely wouldn't recommend Vodafone to anyone... |
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| James boyd | Scotland | Vodafone | 2019-03-09 | |
Avoid is at any costs! The worst broadband provider I ever had. The worse customer service, the worst technical support, and above all we get discounted at least 10 times a day! Joined Vodafone on October 2018, and finally report the issues to Ofcom. They advised me to contact ombudsman but prior to that contact Vodafone complaint depart and request the early termination of the contact based on lack or reliability. After contacting Vodafone, their compliant department, said: "it is normal to get disconnected once in every hour or 24 times in a single day!" At the moment waiting 28 days passes and take the matter to the ombudsman. |
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| Roya AS | London | Vodafone | 2019-03-09 | |
Vodafone have been utterly incompetent in most aspects of the set up and [non] execution of my fibre broadband service. Five dates were given, each one assuring me that today was going to be the day when, finally, I would be 'activated'. Five times I was disappointed. No more. I hope they cancel my broadband order more efficiently than they activated it. Customer Service were pleasant, but useless. Vodafone, never, EVER again. If you are the last broadband provider on earth, I would resort to smoke signals. |
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| Nigel | Chelmsford | Vodafone | 2019-03-08 | |
If i can provide 0* then i would. terrible. Since the 20th February the internet has been unrealiable and regularly drops out. The call centre is useless basically reading off a script. They sent out an Open Reach engineer who checked my line and increased my speed from 25mb to 40mb, but for some reason the router flashes on the internet since and disconnects itself frequently within the hour. AVOID AVOID AVOID. i will be complainging to the Ombudsman for this terrible and rubbish internet service. |
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| Justin | Milton Keynes | Vodafone | 2019-03-08 | |
I switched to Vodafone from EE to pay less and soon came to regret it. I was supposed to get more speed but that didn't quite translate, and I had a couple of instance in which the line was off. That is nothing compared with what happened recently: without a reason, Vodafone assigned my phone line to another address and proceeded to cut my broadband connection without a word. It took six calls to their useless customer service to get them to "fix" the issue, which they didn't really, as all they could do was put together a new contract. This, without compensation or anything! I have never received such abysmal service. |
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| Elena | Durham | Vodafone | 2019-03-06 | |
I live in a 2 bed flat with 1 other person. We work full time and watch Netflix on 1 TV 1 hour a night if that. We also check emails in the evening. The internet drops out constantly- on phone and TV. The phones are brand new and NETFLIX on TV never dropped out for the 2 years I was with sky. I’m paying £20.00 for the privilege of this non existent service- STAY AWAY-do not bother with it! I want my money back! |
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| Lauren | Leicester | Vodafone | 2019-03-04 | |
Dear God run for the hills and don't look back. Paid for the 'superfast' 66mbps line. In 30 speed tests at varying times of day over two weeks, I once saw 54 which quickly disappeared. no other results over 21 and as low as 7. However the real issue (apart from being conned by their 'guarantee') is that video streaming was throttled well below the speeds previously mentioned. Would buffer on SD. pathetic, fortunately cancelled within 30 days. |
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| James | essex | Vodafone | 2019-03-04 | |
Takes 4 hours to download 1 hour show on sky... took 8 minutes on BT broadband. Attitude of staff is tough, live with it... is there anything else we can do for you!?! |
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| Charles | Heathrow | Vodafone | 2019-03-03 | |
Utter pants. There has not been a day when we have had a trouble free internet day. Constantly drops out, router resets itself back to its default name and password, we have used 4g more than we’ve enjoyed connection! Customer service seem clueless (prompting you to reset the router every time you call) was told initially “oh the line will have a 10 day settling in period, that’s why you’re dropping connection.” Well let me tell you... day 12 I reverted back to BT |
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| Nathan | Chester | Vodafone | 2019-03-03 | |
As many already stated here, do not bother switching to Vodafone NO MATTER WHAT GREAT OFFER THEIR GIVE YOU! |
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| Anna | London | Vodafone | 2019-03-02 | |
Under no circumstance should you pay for this atrocious service. The connection constantly drops out everyday, more than once. This is by far the most unreliable broadband service I have had to date. |
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| Matt | Chesham | Vodafone | 2019-02-26 | |
Do not take up any contract with Vodafone!!!!!!! |
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| Marlene | Kent | Vodafone | 2019-02-24 | |
Absolutely crap , swapped from the post office and can't wait to leave , spend most of my time on 4g because the internet is slow and drops out . Never had a full day of constant connection and when you ring up you get robbed off . Would not recommended to anyone |
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| Paul gill | West yorks | Vodafone | 2019-02-17 | |
Well... where do I start with this review? Anyone who reads this should know that I went into this whole processes optimistic as myself I had read countless reviews online, not only that my brother had recently switched to Vodafone an is extremely knowledgeable like myself in IT, Networking and broadband in general. |
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| Adam | Essex | Vodafone | 2019-02-16 | |
Do not go for Vodafone Fibre Broadband. |
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| K Dhar | Beaconsfield | Vodafone | 2019-02-15 | |
nowhere near the speed guaranteed customer service a waste of time just fobbed off with bull**** excuses can't wait to run contract out and change |
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| gary nichol | silloth | Vodafone | 2019-02-14 | |
Vodafone is worse broadband please don’t |
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| Raghbir singh | Maidenhead | Vodafone | 2019-02-12 | |
Worst broadband I have ever had. Continuously dropping out,failing to load pages and less cover arond my house. Gaving read other reviews I beleive it may be a problem with the Vodafone routers. I am now returning to my previous supplier, who though offer lower speeds, were significantly faster and worked all the time. Sort it out Vodafone... |
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| Richard B | Bristol | Vodafone | 2019-02-11 | |
Think carefully before using this company. Yes they’re cheap, but Customer Service is overseas and unfortunately abysmal. Mostly polite, but completely ineffective even with the basics. My rating is actually ZERO stars. |
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| C Dickson | Manchester | Vodafone | 2019-02-10 | |
What a mistake to move to Vodafone! |
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| Grant | Chorley | Vodafone | 2019-02-06 | |
Ok to start of this review the first 2 months not much of an issue. Then the internet started to cut out every now and again we have an old line we’re we live so not that upset phone up to see if we can get some help it takes 7 times to even get through to someone they can’t help us apparently then 2 days later internet just cuts out for no reason phone up another 3 times to be told that only the account holder can make a complaint and when they did sent an engineer out who didn’t even arrive so had to reschedule for him to come and say he’s fixed it. It lasted 5 minutes before it cut out again are you serious! Been a week and a half with no internet they sent a new router still no change at all I have to use the internet for my work and I’m screwed without it. To sum it up if you like a house without and terrible customer service then vodofone is for you |
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| Harry | Winchester | Vodafone | 2019-02-04 | |
I am impressed with the broadband speed with Vodaphone and have found it much quicker to download a page on the internet compared to Sky. |
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| Jaqqui | London | Vodafone | 2019-02-03 | |
Thanks to some monitoring equipment from a independent organisation that provide deep statistical data for ISPs and governments alike (data that is part of the set they use to report on broadband rankings around the world), I have the advantage for being able to properly monitor and compare my internet connectivity and performance at a very detailed level. I've been chatting to Vodafone's technical support and while it's quite clear they do their best, they have no answers to the problem I presented them. I can prove that on a given day in November, Netflix download speeds went from over 30mb to less than 8mb overnight and stayed that way. I have a lovely high 30mb connection since April 2018 when I joined until 7th November when it drops to 8mb and stays there. We have also seen the effect on other video and gaming services. Their fix doesn't make any sense at all (from a technical standpoint. I work in the IT industry so have some idea of what I'm talking about here) and I very much doubt will resolve this issue. I've seen no evidence of any improvement yet that is for sure but I wait to see. However the fix basically means NOT using Vodafone's DNS servers as they don't work correctly and instead changing the router settings to use Google's DNS servers instead. Not really a fix but more of a cop-out and doesn't really address the problem I was having anyway. Also DNS is monitored by the service I mentioned I have so I know that isn't the root cause. I think I will be leaving as soon as the contract is up. |
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| Andrew | Norfolk | Vodafone | 2019-01-31 | |
They are really bad on providing a good service. They scamed me couble of times and. One when there where an Internet disconnection and they gave me a mobile prodband for ferr to use it till they solve the issue. After a month they charge me |
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| Yousef | Edinburgh | Vodafone | 2019-01-30 | |
IF you like having the internet then don’t switch to vodafone. Since switching over I have never had a stable connection, I think dropping out 9 times in an hour was the record. The technical service is also very very poor, each time you call you get what seems like a completely random solution. Avoid like the plague, I am now moving back to my previous supplier and would never consider them again. |
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| Robert | Long Buckby | Vodafone | 2019-01-30 | |
Ineffective customer service, incessant disconnections |
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| Harry | East Anglia | Vodafone | 2019-01-29 | |
They are one of the cheapest on the market for a reason. If it was FREE, I would say no to them! Download speed was a joke. They needed 10 days to do all the checks and speed judgement and guess what..it was still below any expected standards!! I used sky before and it was only the price that attracted me. CHEAPER MEANS WORSE!!! AVOID AT ALL COST!!! Oh and they said its due do my geographical location - complete and utter load of B*****S. Plusnet arrived and 3x faster than VODAFONE! AVOID! |
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| Peter | Burton on Trent | Vodafone | 2019-01-29 | |
Started with vodaphone may 2018 had a few hiccups with going live dates ,at first ok as it has been mostly ,but to get a speed check you have to down load an app called OOKLA and your laptop has to hard wired ,I use wifi so if I complained about the speed that would be pointed out to me .all in all it's better than TALK TALK AND ORIGIN I've said this before on this site it's a lottery oh and don't ask about broadband problems in the high st branches of vodaphone Clueless isn't the word .byebye |
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| Colin | Teesside | Vodafone | 2019-01-28 | |
Where should I start...I ordered the broadband to my new address, they sent the start up package to my old address!!. Luckily I had access to the old address. I then called to get the installation date changed, which they agreed to....a couple days before the installation date I decided to call them to confirm, only to be told the date I asked for has not been requested. I decided to cancel the whole thing, they agreed to cancel and that I would have to wait 10 working days for the initial payment of £60.00 to be refunded. This all took place at the beginning of December 2018...we are now at the end of Jan 2019 and Im still awaiting my refund. Ive called countless times and spent at least 4 - 5 hours collectively on the phone, and spoke to so many people who all gave me different stories...When I did finally speak to someone who had some sense, he told me I cant get a refund until I return the package and he would send the returns envelope to me asap. 11 days have passed and still nothing. I have now contacted them for the 100th time and spoke to yet another person, who said will send the package today....From my point of view, this company has the worst customer service ever. Every person who works there does not know their arse from their elbow. Avoid them like the plague guys... If you have the same issues, I suggest you persist and let them get piece of your mind. The amount of time I have wasted has easily surpassed the £60.00 refund. |
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| Alix | LONDON | Vodafone | 2019-01-28 | |
I feel the need to write a good review after all the concerning reviews written for almost all of the ISPs! I was worried to get a really bad service after doing some research about any of the main ISPs. I recently moved and was with VM before but it wasn't available in the new building so I signed up to Vodafone Superfast 2. Guaranteed speeds promised around 50Mbit down/12Mbit up. When the engineer came he said I could expect around 50-60Mbit and the Router initially synced with around 63. That was 4 weeks ago and meanwhile the router gradually increased the sync speed to 76Mbit down. No reconnects, stable speeds even at peak time. 20Mbit upload. Effective download speed is around 9MB/sec = 72Mbit. Couldn't be happier given that is the current maximum for this type of line. Also the router is quite decent, has good coverage and a lot of configurable options in the web interface. |
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| Martin | Central London | Vodafone | 2019-01-28 | |
they expect the customer to open the bt socket which is illegal just so they can run tests, they even asked me to open the bt socket with a screw driver i mean WHAT if i was a old person they said they could not fix the issue without this, i have been told by BT that if i touch it and there is a issue then i will be charge for a minimum of £50 for a engineer call out |
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| Mr Naylor | Vodafone | 2019-01-27 | ||
Truly the worst broadband I have ever had. Disconnection issues every morning, so having to call Vodafone customer services every morning. |
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| Arun Bal | Croyon, Surrey, UK | Vodafone | 2019-01-27 | |
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