Vodafone Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.
Recent Customer Ratings for Vodafone
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 2200 customer ratings since 2019-09-29 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
928 Customer Reviews for Vodafone
| Reviewer | Location | Reviewing | Date | Ratings |
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Absolutely diabolical drops out more than being in and is always off. Assistance is incompetent and argumentative as they do not have the capability or belief there is something wrong. Paying for nothing and incapability |
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| Dean D | Hengoed | Vodafone | 2020-09-25 | |
Where do I start...... |
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| Keiron | Warrington, UK | Vodafone | 2020-09-25 | |
Worst service ever. Speed been ridiculously slow consistently, and nothing got done about that. Customer service is none existent. |
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| Rita | Glasgow | Vodafone | 2020-09-24 | |
I have had a fault since joining Vodafone in June. I still have no idea when it will be repaired, even though I ask about 3 times a week. I am Just told ticket is open. My FFTC sync speed is now 5 MHz, |
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| John | Weston super Mare | Vodafone | 2020-09-21 | |
I have had a continuous problem with Vodafone broadband for several months. I have been lied to, hung up on and wasted up to 5 hours a week without resolution. I am regularly dumped back into the queue and when I say I want to cancel, they tell me I will be chared for early termonation. Vodafone should be sued fro wronful advertising and selling a product not fit for purpose. I will have to cancel the broadband now and be held to ransome over my mobile contract. APALLING!! DO NOT USE!! |
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| William Sutton | Kings Lynn | Vodafone | 2020-09-17 | |
absolute crap, im on there highest speed fibre, and right this minute im getting 6mb down and 12mb up, outta the 60mb im supposed to be getting... same thing every day around the same time. unlimited throttle ... |
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| sean | KILMARNOCK | Vodafone | 2020-09-16 | |
Very, very poor customer service and technical support. Avoid like the plague! |
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| IASF | Bath | Vodafone | 2020-09-16 | |
If you are thinking of changing Broadband provider, don't go anywhere near Vodafone if you value your sanity! The promise of optic fibre speeds with none of the problems I'd experienced with a copper connection and at a reasonable price tempted me unfortunately. I have since spent literally days hanging onto a phonecall to Mumbai, Cairo or wherever, trying to sort out low speeds or downright failure of service. Life is too short to waste on this apology for a company! |
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| RON WOODLAND | LLANELLI | Vodafone | 2020-09-07 | |
Don't do it. The absolute WORST provider bar none. The customer service will have you tearing your hair out and the tech support (all based overseas) are a joke. Speeds are very restricting and connection unstable. Have resorted to contacting the CEO for help before taking to Ofcom. |
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| Jak Miller | Norfolk, UK | Vodafone | 2020-09-05 | |
Cannot believe the change of fortunes had excellent service from Vodafone had recommended them and extended my contract. Now I cannot think of an organisation I have had worse customer experience with cancelled my service in error, not meeting the minimum speed have lied to me on the phone the complaints system is a joke and I am stuck with them for 18 months never again will I touch any of their products. |
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| Grizzly | Cornwall | Vodafone | 2020-09-01 | |
I have been using Vodafone's services for years and I am not happy to say that I have very disappointed with the broadband services they offer. |
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| ECEMD | LONDON | Vodafone | 2020-08-31 | |
Currently having to use my mobile hotspot to work from home rather than using my Vodafone home broadband. Connection quality is absolutely atrocious. Multiple disconnects per hour, lasting from a few seconds to minutes at a time. EXTREMELY FRUSTRATING. |
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| Martin | Langbank | Vodafone | 2020-08-31 | |
Stay far, far away ! Absolutely shocking service. Activated Nov'19, had reasonable service until March this year. Have a long list of complaints registered with them with their promises of fixes. Supposed to be on Superfibre 2, ha! That's a joke in itself, speeds so slow it would be quicker on 4G, sent screenshots of speed tests but I must be lying as their app and gear says 80 when Ookla states 35 ! Terrible customer service, totally ignored, promises made and then not kept. If I could afford to break their contract I would. Awful, money grabbing company with no customer service at all. |
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| Jezt45 | High Wycombe | Vodafone | 2020-08-30 | |
Stay clear from this company, they are a disgrace. When you leave them and end of contract been, they wont cancel it and you're charges will go up untill there's enough to get a baylif company on to you and you're credit score will get depleted, disgusting company shouldn't be allowed to trade, end of!!!! |
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| Michael Rachelle | Liverpool | Vodafone | 2020-08-26 | |
I have never had a good internet connection. I am currently with Vodafone and my connection has got a lot worse over the last few weeks. Today my speed is about 9.6Mbs. It has been as low as 7 or 8Mbs. At peak times I cannot get on the internet at all. Even when I make a connection, I am often timed out because the server does not respond quickly enough. Vodafone have tried to help me, but no lasting improvements have been made. |
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| David Dixon | Ventnor, Isle of Wight | Vodafone | 2020-08-26 | |
Vodafone used to be my go to provider for all communication, however they are outdated, non-responsive and provide a broadband service that is a slow as my granny getting out of her chair - she's been dead over 15 years. |
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| Jonathan Lord | Derby | Vodafone | 2020-08-26 | |
Out of contract I had found Broadband speeds very variable and rarely above 23mb/sec. on one occasion it was as low as 6 mb/S. Fed up with variable speeds and drops in service so changed to Shell . Speed with new service 31mb/sec ! Clearly Vodafone unable or unwilling to provide continuous Advertised speeds in all areas . Very helpful staff to begin with but problems in my area won’t be solved until Openteach will allow us to purchase fibre cabling from box to the house. |
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| C Betteridge | Surrey | Vodafone | 2020-08-26 | |
Do you want to be on hold for ages and for them to keep getting your address wrong sending you parcels and internet to the wrong addresses to be constantly be told restarting the router will fix your problems and never be able to speak to someone who understands you? Then this is your company! |
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| Kirsty is | Wales | Vodafone | 2020-08-26 | |
Initially flaky but now just unreliable. Around 5 Internet drop outs every day. Hours spent with online help making set up changes. 2 OpenReach visits. Every time it was my responsibility to chase Vodafone to resolve the issue and they could never actually do anything useful. NO CHANGE - STILL NOT RELIABLE. |
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| Andy Howr | Somerset | Vodafone | 2020-08-25 | |
I’ve had Vodafone broadband since June, I replaced virgin media 100mg broadband as the costs were getting out of control and for one person I was clearly overpaying for speed I didn’t really need. After switching, It’s almost felt like there has been no difference in speed and my Vodafone broadband. Has consistently been over the advertised speed. Very satisfied so far |
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| Ravi | Camberley | Vodafone | 2020-08-24 | |
Works well most of the time but roughly once a month the download speed drops below 1 Mbps for between 1 and 3 days. You then have a phenomenal wait on the phone line to be fobbed off with the usual bull about the router & then the telephone socket. Then without doing anything else at my end the speed comes back. So no I won't waste my time on the router or telephone socket as luckily I have O2 4G and can tether from my phone. I have the speed test photo's to back this up so I hope Vodafone sort this soon. Non hold again & my first question will be when does my contract end. |
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| Julian Short | Buckden, Huntingdon | Vodafone | 2020-08-24 | |
Absolutely appalling service. Signed up last September (2019) all was well until January (2020) then the service went downhill. I was guaranteed a speed of 25Mps, mostly it was nowhere near that speed. It finally dropped to about 8 or 9 MBps at which point I raised a complaint. For almost 2 months I had to go through the routine of proving that it was not the connection inside my home that was the issue. Numerous times I had to disconnect everything from the internet and then switch off my router and re-connect everything. Only to show that the issue was not at my end. They finally resolved the issue in May by moving me to a less congested line (their explanation). All was well for ab out a month and then the speeds dropped again to around 8 or 9 Mbps. I telephoned to complain and refused to go through the process of disconnecting everything just to prove the issue was not at my end. I sent them screen shots of the speeds I was getting through a wired connection direct to the router. Their response was that they had checked the line and I was getting 40MBps sync speed, suggesting once again the issue was at my end. How could I get 40Mbps (this is the speed that is constantly displayed on their Broadband app even when the internet speed test was showing 8Mbps). How could I achieve that speed when the internet speed test was showing between 8 and 9 Mbps. There service is really bad and I would not touch them again. I have asked numerous times to be allowed to cancel my contract as they are not delivering any where near the speeds I am supposed to be guaranteed. Each time I ask to cancel they ignore my request. When the contract is up in September (2020) I will be moving to another supplier. |
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| Ivan | Caverswall | Vodafone | 2020-08-23 | |
Just waiting for my contract to end so i never have to use Vodafone again. Reliability of the network is shocking. DO NOT USE. |
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| Midgar | Oxford | Vodafone | 2020-08-22 | |
WORST EXPERIENCE EVER! |
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| Ross | Lincoln | Vodafone | 2020-08-22 | |
The "superfast" 2 here has never managed to exceed 20.6Mbs since the day it was connected. It keeps going extremely slowly often dropping to 13Mbs. Online chat requests for help are fobbed off and formal complaints get ignored, OFCOM is the next resort. Frankly they are miss-selling a service they can't deliver and don't seem to care. |
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| S | Dorset | Vodafone | 2020-08-21 | |
that is a worst broadband provider ever. You wasting your life on phone calls every 2-4 weeks of having no broadband. Do not ever sign up with them! |
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| 8b@ll | Feltham | Vodafone | 2020-08-21 | |
their service is the worst ever. Drops out all the time. Have to change channels. Once you get your box etc its past the 14 days when you can cancel so your stuck in your contract. Good speeds when working |
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| Netty | scotland | Vodafone | 2020-08-20 | |
Vodaphone broadband rates highly in testing your level of sanity and frustration! |
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| Rena | Wolverhampton | Vodafone | 2020-08-20 | |
AVOID! Moved away from Virgin due to high cost, thought I would try VF Broadband (big mistake) - when it works the speeds etc are hit and miss at best, however I have had the service for 2 months and it constantly drops throughout the day and continues to do it; I have spoken to their tech support (if you can call it support) but just get the runaround. I rely on this service, like most these days, for home working I have had to reinstate Virgin Media. I raised a complaint against them which again just got farmed around. Their customer service is woeful they make you trudge through the mire of their L1 outsourced service hoping you get bored and give up. |
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| Sean Graham | Essex | Vodafone | 2020-08-20 | |
Went from talk talk to Vodafone after getting pestered by them and saying how good it is. I’m 32 years old with ms so spend a lot of time watching tv in my room. It’s okish during the day but after 4 to 5 o’clock onward can’t watch tv with buffering. Try to get through to speak to them and get that tobi annoying wee thing. 1.2 download every night. Shocking and will be advising anyone who asks not to go near them. |
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| Gary | Highlands | Vodafone | 2020-08-18 | |
Still without broadband over a week after the activation date. We have called Vodafone daily and their customer service have not been helpful at all. There is no record of our issues or contact history and each day we are told an engineer will be fixing the issue within the next day and they will call back. Not yet fixed and no calls back. We have already now switched to virgin media and will cancel our contract. |
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| Rachel Beeston | Southsea | Vodafone | 2020-08-18 | |
I concur with the previous complaints. I will be leaving Vodafone as soon as I can . |
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| JOCK | Fife | Vodafone | 2020-08-15 | |
i have switched over from sky to vodafone and so far not bad apart from my speed goes up and down but works ok.i left sky because there internet keep cutting of and my kids on there xbox getting disconnected not happy to say.anyway vodafone is ok i think the problem is BT they mess up your line.so far out of 5 for vodafone be 4 if the customer service helped me more instead of saying this and that and nothing done about the speed up and down i would give the a full 5 star.. |
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| brian | gorebridge | Vodafone | 2020-08-14 | |
Do not use this Company, they are terrible, never before in my 66 years of life have I been so frustrated with any Company, they should not be allowed to trade. |
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| Cecil Owens | Carrickfergus, Northern Ireland | Vodafone | 2020-08-14 | |
Do NOT under any circumstances buy broadband from Vodafone EVER. To my mind, they are a fraudulent organisation that does not operate honestly. There’s a reason they come at the BOTTOM of every customer satisfaction survey. |
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| Steven | Derby | Vodafone | 2020-08-13 | |
1.6mbs download when it works. |
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| Dan | Bristol | Vodafone | 2020-08-12 | |
Vodafone is an absolute disgrace to society and practically false advertise their speeds which they offer and have bad support processes in place. |
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| Shan | Stamford | Vodafone | 2020-08-08 | |
had diffiulty accessing my account, it needed vodaphone assitance - two long days of incompetence . it needed a text code - they were refusing to send to my BT landline - my BT landline can send and receive texts no problems Vodaphone doesnt recognise this - only acknowledges and pushes there own product |
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| mike | Braintree | Vodafone | 2020-08-06 | |
One word be away from them. My internet was meant to be active on 8th of july. Engineer came and said can’t do because he is not multi skilled. So i thought can wait for more 2 days will someone came and everything will be sorted soon but no everyday i have to call them and hear only one thing till midnight it will be active. Its been 29th of july i m still waiting for my internet. Everytime new excuse. I will say just stay away from them. I have lost my whole business due to them can’t do anything without internet. If there was option i could give -5 stars. |
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| Gurjeet Maan | East Tilbury | Vodafone | 2020-07-29 | |
Worst broadband provider I've ever used. On Superfast 2 package, I've NEVER experienced the promised speed - but since Vodafone is not signed up to the Ofcom Code of Practice, there's pretty much no option for redress other than the small discount they give. |
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| E | Leeds | Vodafone | 2020-07-28 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
