Vodafone Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.
Recent Customer Ratings for Vodafone
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 2564 customer ratings since 2018-05-19 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
588 Customer Reviews for Vodafone
| Reviewer | Location | Reviewing | Date | Ratings |
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Tried to join today as a new broadband customer, initially got denied due to a credit search (frustrating when I've got a good credit score) and then tried again as my partner and had no end of trouble. In the end after speaking with multiple "assistants" I gave up and decided it wasn't worth the hassle. If its going to be this difficult just to take out a policy with them I hate to think what their service will be like if I have a problem. Very disappointed and lots of time wasted. |
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| Adam | Horley | Vodafone | 2019-05-16 | |
Cancelled within cooling off period (3 days after signing up) and it has been a nightmare to get my money back and get everything returned and cancelled, constant phone calls, departments not talking to each other. Repeated phone calls. I'm very glad i didnt go with Vodafone.. their customer service system is shocking. |
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| Claire | Manchester | Vodafone | 2019-05-16 | |
Happy with speed but it did disconnect at least 2-3 times a month for a few minutes, so not entirely happy with the continuity of the service. The biggest thing I'm annoyed with is that Vodafone ask for the router and accessories back after the contract ends(mine was 18 months). They keep threatening with a £72 fine if not returned in the original package and condition. They didn't bother to send the return bag as promised even after I reached out to them twice. Still figuring out how and where to return the the device. Don't know how such a basic device can cost £72 beats me. I am never going to use Vodafone ever or recommend it to anyone. Sad and disappointed. |
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| Valbiswas | Cambridge | Vodafone | 2019-05-15 | |
When you ring to report a problem the staff talk down to you and fob you off with well your speed is within the band. |
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| Teresa | Mellor Brook | Vodafone | 2019-05-13 | |
I waas with plsunet and was happy for 4 years but i switched to talktalk it was the biggest mistake ever i never got the speeds and before the first 30 days was up i switched to Vodafone. I get 50Mbps over Wifi and 70-80Mbps over Ethernet. I couldnt be happier. Get the speeds or money off my bill 100% recomended. If you dont mind typing or writing you have a instant messenger that puts you through to someone who is very helpfull. I wont be switching for long while if this is the service they continue to offer |
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| Joshua | Haverhill UK | Vodafone | 2019-05-10 | |
Where to start with VF - Price is alright (Started at around £25 and later got discounted to £22.50 for the remainder of the contract) |
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| Steve | London | Vodafone | 2019-05-10 | |
I can genuinely say their customer service is horrendous. They continued to charge me after leaving them due to their error. I still await a refund. Foreign based customer service is a joke. avoid |
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| Nick P | Retford | Vodafone | 2019-05-09 | |
I honestly wouldn't recommend vodafone to no-one at this time, after two phone calls, two online chats and 4 weeks of waiting my broadband is still s#. T, currently syncing at 2mbps, I'm getting money off but that's not what I need, just want to watch a movie without needing to wait ten times for it to load up.. |
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| Kamil Olejnik | SOUTH WALES, NEAR ABERGAVENNY | Vodafone | 2019-05-07 | |
Dreadful service it’s SSSSSOOOO unreliable I cancelled after 30days and went straight back to BT |
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| Andrew sheppard | Vodafone | 2019-05-06 | ||
Switched to Vodafone Fibre 72mps May 2018. Everything average and ok till March 2019 when broadband kept dropping and speed dropped to 12mps. Called tech support got asked to go through broadband for dummies dumb checks on my side as they claimed router was getting 72mps speeds. After all the messing about and still no joy they agreed to send an engineer out. The day of the visit no sign of engineer. When i contacted vodafone was then informed there was a CAB hardware issue at my exchange and they would request BT to sort it out. Now 2 months on and no improvement and calling tech support they just fobbed me off and went through the whole "is your wifi channel wrong" rubbish. So fed up paying £70 to quit contract early to go with Plusnet. Aweful broadband service. Avoid. |
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| Jonathan | Wakefield | Vodafone | 2019-05-03 | |
While checking out these reviews due to consistent drop-out of internet since upgrading to "Superfast 2" in February, I realised that potentially I am stuck in a loop as Vodafone continues to ignore there is actually an issue with Broadband service. I wrote this to the Vodafone UK Home facebook page: "Been with Vodafone BB for over 2 years now. Upgraded to 'Superfast 2' in February this year. After lots of confusion, it apparently kicked in. But, getting lots of drop out (any time of day). Got some very frustrated "on-line gaming" boys in the house having consistent interruptions to the internet service. Having had enough, was going to ring Vodafone today to discuss the issue and found these reviews online. Seems Vodafone is in denial about the "not fit for purpose" service. So, do I go down the talk to someone and get nowhere scenario? Do I decide to get out of the contract early and face a nasty disconnection fee (because Vodafone refuse to acknowledge problems with the internet/router)? Do I then go to the ombusdman and face a long drawn out "fight" to get out? Or do I (and my sons) grin and bear it until the contract runs out and find a new provider.". I then found a link to contact Vodafone CEO and within an hour of emailing him, he responded, I have had an email from customer service and now a message left on my answer machine. It pays to contact the CEO directly. Not sure of the outcome as it is early days but fingers crossed. |
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| Tracy | Carmarthenshire | Vodafone | 2019-05-03 | |
The fast speed isn't fast at all also it won't reach to the office in the garden. The system splits into two so I can choose the speed or distance option. Seems a poorly designed idea and neither give the service I paid for. I can't be bothered to go through CS again there really isn't anything they can do about it. |
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| Joy | Stourbridge | Vodafone | 2019-04-30 | |
VF has been on a cost reduction drive for some time (mainly to fund the CEO's retirement plans) and the leadership are all accountants, so forget any type of quality for your service.As low cost is all VF is about now. My BB is a 40M line and when it was installed 2 years ago, I tested it with and proved it @ 55M upload and 24M download with 5 HD videos streaming (real world not the line sync speed VF say to use (just another fake metric)) to one server. Two year later and the line sync speed staill says 40M but I can only stream 1 HD video at a time. When I now want to watch video , by default the provider will move it to a lower resolution to cope with the lower speeds available (agai a real world test not the VF fake sync speed). Tech Support are card board cut outs or some automated voice which is worst that a waste of time. Looking for a new vendor for BB now as I have become frustrated with the quality even if the price is in the bottom third of BB offerings. |
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| Rohan | farnbrough | Vodafone | 2019-04-30 | |
Absolutely shocking, internet keeps dropping out, the worst bit is the customer service, had the worst customer arrive ever with my phone contract and now this. Lee telling you there’s nothing wrong when it blatantly isn’t working. Wouldn’t go with Vodafone again if they paid me. Don’t be stupid and stay away from this shambles of a company |
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| Michael | Manchester | Vodafone | 2019-04-28 | |
Guaranteed broadband speed is just on paper but I've never experienced any close to guaranteed speed. |
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| Marcin Baczkowicz | Manchester | Vodafone | 2019-04-27 | |
Broadband continously drops. Speeds are always slow. Customer service is completely pointless. They just want me to keep repeating all the steps that have failed to work on numerous occasions already and they still expect me to pay to cancel. Stay well clear |
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| Ryan Conway | Irvinestown | Vodafone | 2019-04-27 | |
I changed from plus net to Vodafone and I went from a stable 29mb line to a unstable 18mb line overnight, 2 months later and several online chats with their customer service team and I'm now down to a 12mb line, all I've been asked is that they want to test my end equipment and each time while testing I get cut off from their chat even while using my mobile data, poor poor customer service, its as if they're not hitting the minimum speed guarantee and can't be bothered to fix it, have to give me the discount so then drop the speed further, they state theres a line fault on my line, if that's so and it was fine before I switched to Vodafone, perhaps they should realise its not in my property, also their own router wifi isn't as strong as a plus net WiFi or a billion router wifi signal. |
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| Mr Rohan L Storey | Holbeach/Spalding/lincs | Vodafone | 2019-04-27 | |
Having recently moved into our first home my partner and I wanted a broadband set up which wasn’t too costly however fibre is a must for us so we chose Vodafone. To cut a long story short, you certainly get what you pay for, we wish we had chosen another more reliable company like BT or Virgin as we’ve had a terrible experience. We waited THREE weeks for the engineer to come out, our router has still not been delivered despite our connection being set up three days ago and several phone calls to Vodafone asking them where it is. They have blamed DPD for the router not being delivered... After speaking several times to someone on the phone to add to the terrible set up service the CUSTOMER SERVICE was awful too to the point where the lady on the phone to me tried to argue with me. Such a disappointment we will never choose to go with Vodafone again, really regretful choice. We are still without broadband. I do not recommend at all. |
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| Amy | Derby | Vodafone | 2019-04-26 | |
I never even got the wifi box installed !!!!!!!!! Ordered 6th march, then contacted virgin to cancel didnt realise 30days notice was needed so had to alter my vodafone install date to 13th april, i got a 1st bill until 5th april, i asked for this to be cancelled as i didnt even have use of their services, fast forward down the line, recieved a 2nd bill with 1st bill saying unpaid and added late fee, bill now £49 something, contacted vf 4 times and im expecting a 3rd bill when i cancelled everything 10th april, oh and they cant refund me until 5th may apparently and i paid the £60 engineer visit cost when none of this even materialised. 100% would not recommend, I AM NOW A VERY HAPPY CUSTOMER ON NOW TV BROADBAND WITH NO INSTALL CHARGES AND YOU DO NOT GET YOUR BILL UNTIL EQUIPMENT IS IN |
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| emma | mansfield | Vodafone | 2019-04-26 | |
The ‘guaranteed speed’ is a complete and utter scam. They advertise this is actually speed when it is anything but. My router is apparently achieving 76mbps, yet on any device I test the connection on I’m lucky to get as little as 5mbps. Call vodafone and they’ll run tests just to tell you the connection is ‘good on their end’ before asking you to change frequency settings etc. Two weeks down the line and numerous phone calls later I am fed up of the substandard service and internet speed and therefore I have cancelled and will be switching provider. |
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| Jake | Leeds | Vodafone | 2019-04-25 | |
I get the promised speed and there customer service live chat is quick and they are very helpful. Honestly only have a little issue with no billing info in the app and WiFi can never achieve max download speeds. Ethernet connection for my PC and Xbox is Perfect with no drop outs and never have issues with streaming videos regardess of the bandwidth. 4k never once buffered on YouTube. Honestly can't fault them |
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| Joshua | Cb98e | Vodafone | 2019-04-24 | |
Fast and Reliable. Slow Wi-Fi on my devices but they are all afew years old so could be older wifi tech. Getting the promised speed over Ethernet. Good customer Service |
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| Anthony | Haverhill UK | Vodafone | 2019-04-24 | |
I switched to Vodafone for Home Phone and Broadband just less than 3 months ago. I also talked my parents at another address into doing the same thing on the same date. Vodafone have been utterly incompetent at providing a reliable service to us both since switching. About 10 days after activation we were both cut off from internet with no notification. After much time on the phone it became apparent that they'd completly lost all record of the direct debit we had set up with them when switching (same for my parents). Vodafone then notified BT to withdraw the block which takes 24 to 48 hrs. Having set up the direct debit again, the same thing happened again the next month, though at least this time they sent an email saying we were being blocked. After more lengthy phone calls to Vodafone they acknowledged fault and asked BT to restore service (another 24 - 48hrs without internet). After complaining, they also waived the bill for that month but charged us £5 late payment despite acknowledging their mistake. Now, today, they've applied call barring to both mine and my parents homes blocking all outgoing calls. After more time on the phone, they sent request to BT to clear ours (should be back on in 24hrs) and also for my parents but only after dispatching a BT engineer who confirmed the fault lay with Vodafone. As this incompetence is affecting two independent accounts I have to assume it is widespread and normal for Vodafone. When switching providers, the assumption that they will provide what you are paying for seems to be wrong. I am surprised and very unhappy with the standard of service from Vodafone. The inconvenience due to unreliability of service is simply not worth any apparent saving in cost. Avoid Vodafone for Home Phone and Broadband if you wish to avoid disappointment. |
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| Spike | Hampshire | Vodafone | 2019-04-24 | |
I have been tricked into joining Vodafone SuperFast 2. On the website i clicked broadband and then superfast 2. It brings up a comparison against other leading broadband providers with a comparison of speed, upfront cost, line rental etc. In the Speed (it states Mbps) Vodafone 63 - Virgin 108 - Sky 63 - BT 67 - This would be fine but the problem is Vodafone are comparing there 'Sync' speed to the download speed of the others making the comparison a scam! I joined as i was expecting to get 75+ Mbps for a great price! Except my actual download speeds are 30-37 witch is the same as my previous provider and is actually the Speed one would expect from there SuperFast 1 deal. I contacted support and was told the following witch i have a copy of in my email. |
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| Jessie | Haverhill UK | Vodafone | 2019-04-24 | |
Vodafone have been utterly incompetent in most aspects of the set up and [non] execution of my fibre broadband service. 3 dates were given, each one assuring me that today was going to be the day when, finally, I would be 'activated'. 3 times I was disappointed. No more. I hope they cancel my broadband order more efficiently than they activated it. Customer Service were pleasant, but useless AND HOPELESS. Vodafone, never, EVER again. DO NOT SIGN UP |
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| John | Durham | Vodafone | 2019-04-23 | |
Doesn’t worth to buy this provider. It’s the most useless broadband ever. Don’t even try to get it, you will be so disappointed! |
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| John | Barnet | Vodafone | 2019-04-18 | |
So it took us well over a month before our broadband was connected; i mentioned straight away we had no dial tone but they continued to run all their checks before requesting a bt engineer. On the plus side, being an existing vodaphone customer, they bumped up my mobile data to keep us going. Once we were finally up and running, the internet continuously drops out and we’ve had to have another engineer come back when it failed to come back on, so not a big score on reliability. |
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| Nattyg | Manchester | Vodafone | 2019-04-17 | |
Unable to comment on speed. Spent nearly 2 months trying to set up broadband. Got sent the box out all plugged in and set up. No internet. Told it was an exchange. Rang back after a month of no internet. Told it had been cancelled in error. Told end of the week. Then told there was a system error on my account. A joke in terms of service. Promised it would be all sorted. Absolute joke. Still no broadband 2 months in. |
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| O Sharp | Milton Keynes | Vodafone | 2019-04-14 | |
they promised me the earth everything from of course they loved me right up to the cheque is in the mail . |
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| stephen boyle | cumbernauld | Vodafone | 2019-04-13 | |
These bunch of idiots have just set up this broadband business without any damn clue. |
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| Shaz Shamim | WORCESTER | Vodafone | 2019-04-11 | |
an absolute joke! |
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| Jay williams | London | Vodafone | 2019-04-10 | |
After seeing so many negative reviews I figured I'd give my own review after having very positive experience with Vodafone. My broadband was available and activated straight away on activation day, 6 months later when we moved we unfortunately were not connected on the activation day however the day after I called customer support who were very helpful and got us up and running within 20 minutes. |
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| Zack | Nottingham | Vodafone | 2019-04-09 | |
6 months of poor service so far... I can't say I have been happy with Vodafone; the speed is much slower than advertised. I typically get 11Mb/s, I'm paying for 38Mb/s. It was running at 35Mb/s for the 1st 10 days. Never again since. |
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| Disappointed | Milford Haven | Vodafone | 2019-04-08 | |
Been with them for 2 months following their promise of speed or discount. But all I've had is an unstable internet service and promised from multiple people who must just follow the same old script that still won't resolve the issue. Online chat, phoning and emailing gets you nowhere. Trust me if you're getting good enough broadband don't consider moving just because the price looks good. You will regret moving to Vodafone!! |
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| Taylor | Wolverhampton | Vodafone | 2019-04-06 | |
If I wasn't already convinced that Vodafone's customer service was dreadful, the threat of £72 charge for not returning a router sealed it! Decided to drop them for another provider after poor service (had to use Google DNS to get some site to work) and blocked sites too (nothing dodgy - just regular sites) I needed to move. They stated how I had requested to return their router (I hadn't) so would be sending out a returns bag. That's fine - I don't need the router so they can have it back. No problem. Two weeks later still no bag but now I'm getting threatened with a £72 charge for not returning it! 45 minutes on the Live Chat today trying to sort this out. I will happily tell everybody how poor Vodafone is now, so it will cost them more than £72 in lost future business. |
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| Ex Customer | Kilmarnock | Vodafone | 2019-04-05 | |
Been with VF for a few months now, after switching from BT due to cost. |
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| Jimbo | Glasgow | Vodafone | 2019-04-04 | |
The worst experience I have ever had with a telecommunication company. I had a mobile broadband, the website stated clearly that the end date of the service. Three months after the end date, I get a bill for the past three months. I call them up and they tell me that I have to give a notice and the services will be cancelled after a month and I will have to pay for 4 months in total after the "end-date" of the service. |
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| Mohammed | Cambridge | Vodafone | 2019-04-04 | |
Not sure what the hating is all about. After being with talktalk & Sky in the past Vodafone are a refreshing change. The best broadband customer service if not one the best customer service full stop. |
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| Joanne Ahmed | Cheshire | Vodafone | 2019-04-04 | |
Utterly disgusted. Abhorrent service. Line continuously drops out. Customer services have given the run-around for months. I've gone through every step imaginable. Wasted time, ruined evenings. I'm just utterly disgusted... |
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| Kev | Canterbury | Vodafone | 2019-03-28 | |
horrendous customer service, internet speed and they cant even keep the landline connected. despite 5 complaints and some very rude customer service advisors we are still no further forwards. they don't even reply to your written and emailed complaints! |
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| ashleigh | east hampshire | Vodafone | 2019-03-27 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
