Vodafone Home Broadband Reviews

Very disappointed with Vodaphone. Having been with Post Office broad band for 8 years I decided to change my provider simply for faster speeds.what a mistake that was.the speeds are ok when it's running but it is constantly dropping out. As I am on the vulnerable list I need a reliable connection mainly for online shopping. Only this morning it dropped 4 times while doing a shopping order missing 3 delivery slots because of having to reconnect. This is my first time with this provider and it will be my last once my contract finishes. This will be the third time I have called them since mid February and I suppose the result will be the same. It will be ok for 2or 3 weeks then the problems will start again

Terrible. Avoid it. It stops working at least once a week. Have to spend ages with customer services (online chat with a call centre in India). I regret having moved from SSE.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

For quite some time I'd had instability with the connection. It would drop out maybe a couple of times a day and then reconnect after a period of time but it was an inconvenience. The vodafone support asked me to make some DNS changes but that didn't really solve it and I got used to it. Speed was ok for the first year or so but since the lockdown my speed in the evenings plummetted from 72mbps to often less than 1mpbs. I phoned Vodafone as it seemed to me that it would be congestion related. Their first level support did what they could, making wifi changes, disabling a firewall and eventually I got a new router. The new router made no difference and eventually I was promised an engineer visit. No engineer actually came but I got a call from a L2 support person who told me that the reason I was getting slow performance in the evening was the link was 90% congested and someone would put me onto a different segment within one or 2 days. 6 days later and no sign of any engineer so I phoned them up to find out what was going on. You get all of the assurances that they will solve your problem immediately and all that waffle but eventually again I got put through to a L2 guy who told me that I was waiting for a new cablelink to be run in the street so they couldn't put a time frame on it. At that point they did offer to suspend my billing but it was too late. If you read around, you'll find I'm not the only one that has been in this position- lucky for me I'm out of contract now so I get BT installed on June 10th. Very disappointed with Vodafone - currently running my house of my mobile phone hotspot in the evening while I wait for the new connection. Good riddance.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Only had it for a week now but getting above my 63 at the moment I’m getting 74 and no problems at all, very happy with price.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Gosh ! Don’t mean to be so negative but we’ve never had such poor everything from a broadband provider before. Customer service is terrible. The app is terrible. (“You are receiving speeds far below our standards- click here and we will discount your bill by 15%}. Except they don’t. It’s meaningless as you have to try and speak to their call centre to process this. Utter waste of time!The speeds are appalling. I have nothing good to add. Sorry. Avoid avoid avoid! Can’t wait for our contract to end.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Avoid, not sure where they get their router from, but the download speeds are very temperamental, I was on talktalk fibre before I moved over as I thought it might be worth while being a mobile customer as well.

My talk talk speeds never changed nor did the connection ever drop. live in a 1 bed flat and the vodaphone connection struggles to keep up, sometimes the internet speeds are fine,a lot of the time it takes for ever, can’t wait to go back to talktalk

• Customer Service
  2 stars
• Speed
  5 stars

I've had 2 new routers in the last few months. My internet has gone down several times in the last week. I've contacted support every time and although they are helpful the service keeps going down. Their support is based in India so their standard of English isn't great which is a bit frustrating. Poor value for money. Wouldn't recommend.

• Satisfaction
  1 star
• Customer Service
  3 stars
• Speed
  1 star
• Reliability
  1 star

Totally useless support,time consuming but attentive...... but then the site does not time and again (AAARGGH)acceptpasswords and RESET passwords. VERY POOR. THINK TWICE!

• Satisfaction
  2 stars
• Customer Service
  1 star
• Speed
  3 stars
• Reliability
  4 stars

We have had a vodafone mobile contact for a while which has been reliable and we haven't had any issues. Our broadband was due for renewal and with what sounded like a fantastic deal we thought we would give it a try. I must say the we are slightly disappointed, there is a lot of buffering despite the fact that it should be faster download speeds. We Havd also experienced problems with access to account information on the phones since charging. In regards to customer service I have struggled to understand some of the customer service advisor. I have struggled to get WiFi in the garden. Personally I would have rathered have paid more and get better Internet.
I don't normally do negative reviews but wishing I'm taken notice of previous reviews.

• Satisfaction
  3 stars
• Speed
  2 stars
• Reliability
  3 stars

Ordered broadband and phone after being promised as on there website 55 mbps speed and salesman said would definately get and guaranteed.When paperwork came it said 46.21 guaranteed so queried and told correct so .Cancelled order on principal.Time totally wasted

• Satisfaction
  1 star
• Customer Service
  2 stars
• Speed
  2 stars
• Reliability
  2 stars

So I signed up to broadband back end of 2019, to begin with speed and reliability was not a problem. We wasn't getting the stated speed but they matched the price of the next tier down. 2020 arrives. Speed is appalling (1 hour to download 500mb file) Speed to internet has been throttled down so low, that it would be quicker to go back to 56k modem and dial up. (videos on Youtube stutter like hell, remember the buffer face with Kevin Bacon. Yeah that's it.)

Won't be stopping around with them and I suggest you don't either.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Deplorable.

I cannot even begin to express my anger with Vodafone.

I work as a Consultant for the NHS, often work out of hours from home and I'm reliant on Broadband connectivity for the welfare of my patients.

Our broadband was down for 3 months from beginning of December 2019 through to March 2020! Yes, 3 months. I live in London.

Each week Vodafone said that it will be addressed. Days, weeks and months passed. I was asked to carry out the same rudimentary checks to our router when the problem was a wider Openreach issue. Vodafone had no idea what was going on, said one thing, then another.

It was only due to the care and attention shown by an Openreach engineer who took our personal number that the issue was resolved. He could not believe that it took so long to resolve. Vodafone maintained that the issue was closed weeks prior to any actual connection.

Following reconnection we are now facing a bill of over £600!

We have taken the matter to dispute resolution.

I am truly, truly angry with Vodafone. I do not understand how they are allowed to operate with such appalling operations. There was never any continuity or communication from Vodafone throughout this period or any attempt shown to resolve the matter. We had to act every step of the way. Deplorable.

My advice is to stay away.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

seriously, I want to give the broadband speed a 0 star rather than one. The super bloody hell high ping makes me unable to play any online games with friends. While downloading it seems it is ok but the latency is for real. 2000ms ping in League of Lengends, by this latency, I can only play UNO. If you say I purchased cheap plan, ok, I can accept a higher ping of 80ms or sth but stable. The thing is, it has minimum of 30ms, kind of give you some hope and then jump to 2000ms then jump back to 1500. I'm thinking of build a potato base station, it might give me a better service.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I have just changed to Vodafone and what I have experienced so far is nothing short of appalling. I cannot connect to Wi-Fi on any devises. I work from home and it is absolutely useless. I have contacted Vodafone and have been given free data and told an engineer would come out. The service is terrible. I was told to download there app. Every time you try to connect to Wi-Fi nothing works. I have Netflix on TV and it cannot connect to that either. What's the point in paying for broadband if no service?

• Satisfaction
  1 star
• Customer Service
  2 stars
• Speed
  1 star
• Reliability
  1 star

2 weeks without broadband and yet they don't want to help you out and they think its right that you have to pay for something that don't work properly Vodafone are such a joke.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Whilst the price and speed package was very well priced and i gone for it, using it for 6 months it has been unreliable service on monthly, weekly and daily basis, i experience frequent broadband disconnections and reduced speed, for example for the last 7 days i am running on 8Mbps download speed where is my package is 65Mbps.

I didn't think its possible these days to have such unreliable connection and every time the speed issue gets resolved, its just matter of days when it drops again.

Never had this issue with Sky, and even think of TalkTalk its been better.

Its been such a waste of time constantly reporting these issues. Will be looking to move away

• Satisfaction
  2 stars
• Customer Service
  2 stars

Constantly drops out and not the speed advertised. Worst thing though is that I signed up for a discount price for 18 months, and within 2 months they hiked the price by 10%! DOn't fall for their specilal offers. Thats just to tempt you in and they don't last the length of the contract.

• Satisfaction
  2 stars
• Customer Service
  3 stars
• Speed
  2 stars
• Reliability
  1 star

Over the years I've had a lot of experience in trying out a number of different Broadband packages and each time have been terribly disappointed, until now. Our area suffers from having old style BT line connections with a great deal of inertia on the part of BT to change things unless of course you happen to be buying their service for much greater than the average market price.

Every previous attempt over the past decade has led to similar results with poor download speeds and a pretty mundane response from the provider.

In desperation I turned to Vodafone, with whom I have my mobile service, and who are now offering a good deal on Superfast Broadband with a guaranteed minimum speed. When I contacted them to explain my connection problems they assured me it would not be a problem to them and I would be able to achieve a Superfast service. Initially, however that did not prove correct as, on the connection date the Open Reach engineer discovered there were no spare Superfast ports available in our BT service box.

Within minutes of finding this out I received a call from Vodafone Customer Services explaining the issues and with an immediate alternative temporary internet solution to keep me connected while they sorted it out with BT and Open Reach.

In the space of the next seven days I had updates aplenty from Vodafone and then they achieved what others had failed to do - I had a Superfast connection.

Never in more than a decade of other providers, including Talk Talk (abysmal twice), Plus Net (twice), Sky and John Lewis (which is Plus Net in disguise I think) have I ever had this level of service, nor the results I was seeking.
In the past my average download speeds were a pitiful 2Mbps if I was lucky. Now since Voadfone its averaging 21.5 MBps, more than ten times better.

To top that the Vodafone router is amazing. It's robust and efficient with what I believe they call Beaming technology. Before we could not use Wifi in our garden yet now we have connections all the way to the back of it and even inside a summerhouse which is a good 30 metres away from teh router, with little impact on download speed.

Am I pleased? You bet! Thank you Vodafone. Never before have I been able to write a review for anything which is as glowing as this one. But please keep it up for all those others out there who like me have been through hell and back with some of the other less effective providers.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I'm paying more for a fibre broad band that's slower than my old copper line AND they permanantly lost my phone number

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  2 stars

Oh why didn’t I listen to you guys and all the bad reviews online!!! Biggest mistake ever.
Switched from TalkTalk to Vodafone as I have my mobile plan with them also and they let me down big time. 4 day past my activation date and I still don’t have live internet. They keep pointing fingers to Opeanreach even tho openreach was at my house and said line is active and live, and the phone works. Vodafone keep saying another day another day and they obviously lied. Stay away save yourself alot of hassle. I can’t believe London 2020 and we can’t get decent internet/ service what a joke!!

• Satisfaction
  1 star
• Customer Service
  2 stars
• Speed
  1 star
• Reliability
  1 star

Awful. Whatever you do don't choose Vodafone. Unreliable service that drops unexpectedly, when contacting customer service they are rude and insist there is nothing wrong with their service. I will never use these cowboys again.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Absolutely poor customer service, I dont often say this but there is a reason why its cheap. Avoid at all costs.

• Satisfaction
  2 stars
• Customer Service
  1 star
• Speed
  4 stars
• Reliability
  3 stars

One star 7s too generous.
Worse company, worse service. Guaranteed min. Speed nit delivered, three contracts. Full of unbelievable excuses now I.e. going back on the sales pitch. Regret signing up with them, never again. Con Artists. stay away

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Started with Vodafone great for a month, then all down hill
Signal drops in and out, streaming on Netflix would buffer lots. Now comes the best part leaving them. Give a months notice not a problem, then they put a late charge on my account even when I was all paid up. Just received another bill even thou I left 3 months ago. Shocking from Vodafone.

• Satisfaction
  2 stars
• Customer Service
  1 star
• Speed
  2 stars
• Reliability
  2 stars

Speed is below that advertised. I contacted them and did get some money off monthly bill. How very now internet drops out constantly. Both WiFi and ethernet connection. Have contacted them 4 times and still no answers. Just a 48 hour line test each time then no news from Vodafone.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  2 stars
• Reliability
  1 star

Vodafone is laying about thier internet speed .Its always drops,after 10:30 it doesn't work at all.absolutely wasting money.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Only arrived in the UK about a month ago, signed up to Vodafone broadband and mobile service. Mobile OK but broadband keeps losing its signal. I have the latest box from vodafone but it keep going to a red light for service. When you call the helpline, once you confirm that you are calling about the broadband their system just cuts you off. I thought it was me but tried it several times and it does the same thing everytime. It seems they do not want to help you to connect the broadband properly, but they do want your direct debit to take money from you!! As it stand at the moment, I would not recommend the Vodafone service to anyone.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  4 stars
• Reliability
  1 star

I have the new style of router from Vodafone - which apparently they used to just give their business customers. The model is a THG3000g and frankly it seems to be pretty good - apparently has beam forming so I get a really strong wifi signal (60 mbs ) around all the house.
Previously had the Huawei HHG2500 and this was a somewhat lacking piece of kit - wifi dropping and patchy coverage.
The actual internet connection has always been solid with only the occasional (once every 6 months for less than an hour) outage.
I'm happy with the level of service.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  4 stars
• Reliability
  5 stars

I came looking for reviews of Vodafone's fibre broadband service after my internet died again this evening.

I agree with other reviewers. Vodafone fibre internet drops at least once a day, and usually more than that. I haven't bothered contacting support, I cancelled my contract within the 'cooling off' period. I'm going to try Virgin fibre, hopefully that will be better.

• Satisfaction
  1 star
• Customer Service
  3 stars
• Speed
  4 stars
• Reliability
  1 star

Full of lies just to get your money.I ordered the Superfast 2 package so my average speed should have been 63mb but I have never had anywhere near that speed.
I let it go thinking it would take a while to build up speed but nope.
Called up and complained only to be told my property is not capable of getting 63mb and at the order page it should have told me before I placed my order but obviously Vodafone do not care about this and just want your money.
Now my connection is dropping every few minutes and I am needing to reconnect which is so frustrating and I am losing material I am doing online for college as I can not save it every few minutes as it does not have that function.
Overall Vodafone are just liars and cheats so do not pick them as your broadband provider,I wish I had not.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Worst broadband I’ve ever had, having to change the channels daily. Called up to be told I had too many devices connected (it was three divorces) when I took out the broadband I was told upto 6. Broadband speed drops constantly if not cutting out completely. On top of all of this you can’t even get WiFi upstairs and we live in a small three bedroom house. I call up and I get told it must me my device (phone) which I know is not true because I upgraded not long ago and this has been ongoing the entire 12month contract. Switching to virgin media for 4pounds extra a month and 5 times the Mbps. Save your money and go elsewhere.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Transition from Sky to Vodafone resulted in lost landline. no router, system failures, Customer Service with no authority, poor technical knowledge. Just a nightmare. Avoid if you rely on broadband.

• Satisfaction
  1 star
• Customer Service
  1 star

I have asked for it to be fixed over 10 times, I have had a new router. It stops about 5 - 10 times a day but when you call up you just get someone in a call centre with a script. Terrible service all round.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Joined 2019, by beginning of 2020 blurry picture when streaming tv..contacted customer service 4 different occasions, always friendly & telling me they can sort it & one occasion that it was my fault..... changed settings my end, their end, new router etc, hours on chat spent, but- problems continue, internet connection comes and goes as does picture quality. AVOID. Can’t wait for contract to finish....should have read the reviews before joining.

• Satisfaction
  1 star
• Customer Service
  3 stars
• Speed
  1 star
• Reliability
  1 star

One of the worst broadband ever. Line get disconnected every single day 2 to 3 time. Need to connect every time it disconnected. Contact customer service many times but not resolve. Keep telling me to same thing over and over again. Asked them to cancel it but they are greedy culprit would not do it. I am not paying them single penny and will take action against them.

Spent pretty much the whole 12 month contract in credit due to persistent over charging. Repeated out right lies told by customer services staff who are slow and incompetent. Couldn't wait to leave! Still owe us money over a month after the contract ended, small claims court claim pending.

• Speed
  3 stars
• Reliability
  2 stars

Absolute crap, no one there knows that they're doing.

Switched over to Vodafone, and parents has no internet, and no one there knows how to fix.

They just go through circles of diagnosing the issue, and checks and all these nonsense that doesn't actually fix the issue

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Tenants have been without internet for three weeks now, just woke up and literally didn't work one day. Ran through all of the diagnostic stuff they asked us to, promised an engineer three times but never happened, just kept asking us to jump through more hoops to justify a call out.

Cannot connect, no speed whatsoever, 0 reliability. All customer service representitives that I've spoken to (over 8 hours this week!) Have lied to me and told me something completely different.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Absolutely shocking service! I am appalled at the level we are being dealt with! After having no internet at all for 3 weeks they have now sent the much sought after dongle they had promised us to our old house address where it was refused by owner and sent back to Vodafone! Livid! As a key worker I have better things to be doing with my time then chasing up Vodafone on it’s inadequacies! With two small children at home and my wife pulling her hair out this is very very bad!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

If you're looking to do just email and streaming in my experience then it will work ok for the most part but for gaming dont even waste your time. I receive massive latency issues ranging from 90 all the way up to 3321 or just general packet loss. It does this multiple times a day every day without fail.Avoid

• Satisfaction
  1 star
• Customer Service
  3 stars
• Speed
  3 stars
• Reliability
  2 stars