Vodafone Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.
Recent Customer Ratings for Vodafone
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 2709 customer ratings since 2018-01-23 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
498 Customer Reviews for Vodafone
| Reviewer | Location | Reviewing | Date | Ratings |
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I have only started with Vodafone Broadband - And I signed up as I have Vodafone for my Phone and everything else so it made sense to me. |
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| Warren Marris | Leicester | Vodafone | 2019-01-21 | |
Took fibre on with fast speeds promissed or discount given till fixed.After a time speed was still very poor so they gave me a discount till fixed.Months in to contract no attempt to get speed any better. £3 off bill is a cheap cop out when they can't provide anything like what was promissed.A real disappointment. |
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| Michalean | Bradford | Vodafone | 2019-01-20 | |
Moved to Vodafone from Origin and what a difference. On Origin I was lucky to get 10 - 15 Mb and was told my line would not support anything better. |
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| Keith Disney | Allington | Vodafone | 2019-01-18 | |
Customer service is friendly and tries to be helpful, which is nice since I've spent many hours dealing with a delivered failing modem and a modem delivered with no configuration. |
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| Danbury | N. Yorks | Vodafone | 2019-01-18 | |
Just switched, everything has failed. Can't get the internet working at all, it was meant to be a "simple switch process" but I need to call tech support which is annoying as I have a degree in computing! Might just cancel it. |
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| Jon | Portsmouth | Vodafone | 2019-01-17 | |
Terrible can’t wait to get away, went fir fibre as needed faster speed, that’s a joke think I’m as slow as I was with the old dialup system, funny when you use the app shows up higher speed, but terrible speed. |
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| Allan Fulton | Glasgow | Vodafone | 2019-01-15 | |
Avoid Avoid Avoid |
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| Dee | Bexley | Vodafone | 2019-01-14 | |
Had it o ver a year and they won't let me get out the best I received has been 50mbps when we are expected 77mbps spend over 48hours total on the phone and not a single employee seems to give a crap about the terrible service they provide. |
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| Tinks | Somerset | Vodafone | 2019-01-14 | |
Absolutely atrocious. Avoid like the plague. |
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| Douglas Shaw | West London | Vodafone | 2019-01-13 | |
I have been with Vodafone broadband for over 12 months now and feel that is a long enough time to have formed a reliable opinion. |
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| Chas55 | Manchester | Vodafone | 2019-01-13 | |
Set up two months ago. Have since called in three times due to problems with speed and connection reliability. The first two phone calls were two hours each and the last 35 mins. Problem still not resolved! |
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| MEL | CORNWALL | Vodafone | 2019-01-09 | |
I'm reporting one of the biggest con jobs I've come across after BoZo's Brexit lies. In fact I'm open-mouthed at VF's cheek relating to their 'Ultimate Speed Guarantee'. I - as it seems many others commenting here - thought it related to the Internet speed I could obtain on my broadband, and if it went below that figure, in my case on Superfast 2 55Mbps, I'd get a refund. It was only when my tests on Ookla showed that at times I was getting less than half that, I started researching further and eventually downloaded VF's own app on which to check speeds. It was only then - after being told my download speed was 80Mbps did I realise these total shysters measure the speed between my flat and the green box over the road! They then have the cheek to confirm my 'sync speed' is above the USG and presumably I don't get any compensation. Crooks. |
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| Dave S | Folkestone | Vodafone | 2019-01-08 | |
Signed up in August 2018, just rubbish and it hasn't been sorted.Told them I am leaving , now want to charge £122. They can stick that |
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| graeme dorward | newcastle upon tyne | Vodafone | 2019-01-06 | |
I have only been with Vodafone a couple of months but already want to switch away from them due to the terrible customer service I had. We were due to move house and informed them that we needed to set up the broadband at the new house but was told it would take nearly 30 days to complete. We are in the new house still waiting for the broadband activation. I contacted them today to confirm we were still due to be activated soon and got told that they house move had got cancelled on the day I set it up! So we have been waiting for nothing this entire time and they cant even explain why it was cancelled. Neither was I informed that it was cancelled and was told that i would just have to sign up again via the sales team. The customer service is a complete joke. |
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| Scott Jenkins | Bristol | Vodafone | 2019-01-06 | |
Truly awful broadband. Continuously cuts out every single evening. Customer support is an Indian call centre who twice promised me callbacks, and failed to do so on both occasions. Raised a complaint online and got a callback from someone in the UK which fixed a modem problem, but not the stability. The provided speed is faster than plusnet; of course this is only when it works. Due to the constant lose of connection (the ps4 once notified me that Vodafone changed my IP address mid download, hence the lost connection to the server), I will be cancelling the contract as soon as I am able, and never returning. They are one of the cheapest on the market for a reason. There are a few reviews on this site giving them maximum scoring. I honestly don't believe a single one is legit. |
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| Phil | Worcester | Vodafone | 2019-01-04 | |
We fell for the scam of "if your broadband falls below a speed we will refund you". When we first swapped from the really poor talk talk to voda we were getting 27-35mps all good, then 2 weeks in I started slowing. We used they're app to report and they apologised and gave us money off. |
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| Peter rushbrook | Dartford | Vodafone | 2019-01-04 | |
Recent reliabilty issues, disconnected for 2+ weeks in October and again for 10 days over Christmas. Not all Vodafones fault, the incompetence ofsome of Openreach's engineers account for some of this. However, the appalling service from most of Vodafone's support team has finally made me decide to terminate my contract with them. Several times calls were ended, online chat the same and various promised follow ups - referrals on never materialised. They seem to think that now they have a larger share of the market customer service has gone by the by. |
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| Sylvia | South East | Vodafone | 2019-01-01 | |
Awful broadband speed and worst customer service. |
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| Saj | Bridgend | Vodafone | 2018-12-31 | |
Broadban is easy to connect and speed is good for my need but setting up broadband to meet needs of my family is a total nightmare! I with another provider I could connect to router in offline mode and I was able to set up individual time for each device which is impossible here and softwae is is user unfriednly and very primitive in comparison to other websites. I would not choose vodafone despite a good price if I knew that software is so bad. |
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| Anna Filipiak | Newtoft | Vodafone | 2018-12-31 | |
Reviews here sounds too fake to be real! There are more reliable reviews elsewhere on the internet. |
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| Fake Ekaf | somewhere in UK | Vodafone | 2018-12-27 | |
Worst provider I've ever had. Speed of broadband is so intermittent. Streaming is strangled, Stuttering and jittery. Phoned over and over again for help and ultimately the answer is: unlucky get on with it. I've got pay my way out of the contract because I just can't stand it any more. POOR POOR POOR. |
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| Steve C | Wn8 | Vodafone | 2018-12-27 | |
Horrible service. Tried to get a broadband with them. Took my money, for 3 weeks didn't manage to send me even a broadband though promised after 7 days to make it life. Had to call them 8 times. Be prepared to stay on the line for 40+min. In the end get hand off on you. |
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| Victoria | London | Vodafone | 2018-12-27 | |
Wifi connectivity is horrible every half an hour the connection drops completely and does this every single day I've tried contacting about this as I've heard other people conplain about this broadband service provider I'm trying to work with it ans im not able to complete anything as when im half way through something it cuts off my younger son has complained about it as he plays on his video game console and it cuts him off everyday |
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| Liam Roche | Alton | Vodafone | 2018-12-26 | |
Dont even deserve the 1 star |
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| Kelly | Dorset | Vodafone | 2018-12-24 | |
This has got to be the worst broadband supplier ever. |
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| Del | carlisle | Vodafone | 2018-12-23 | |
Broadband useless and 4g coverage hardly existent. Rubbish hub!! |
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| Kerry shreeve | Hertfordshire | Vodafone | 2018-12-19 | |
I reviewed every comment about Vodafone and hesitated before changing from BT but I'm pleased I decided to take the risk. I've moved to Vodafone broadband from BT, changing my monthly payment from £61.50 (BT) to £26 with Vodafone. Here's my experience: |
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| ChrisS | Devon | Vodafone | 2018-12-18 | |
If you do a speedtest all is well. Fantastic speeds up and down. |
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| Dave Smith | Solihull | Vodafone | 2018-12-16 | |
After a week long wait of investigation into why my fibre 2 broadband so slow at peak times they called me today to say it’s congestion and that it’s not a technical fault.... they say that as I am getting 62 mbps to the router I can’t cancel my account even though they then throttle the broadband to below 10mbps in peak time .... this is a complete rip off and I advise anybody to stir clear of this disgusting service I will be taking my details and evidence to Ofcom |
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| Geoff | Essex | Vodafone | 2018-12-15 | |
I believe Vodafone UK are advertising a guaranteed broadband speed or money off. This is terms "the ultimate broadband guarantee". Just don't believe it for a minute. |
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| Shenidan | Leeds | Vodafone | 2018-12-13 | |
Without a doubt the worst service I have ever received. I have no words. Just avoid at all costs. I am switching all services & will never use any of their services again. Don't be lured by cheap deals it's not worth it. |
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| Suzanne | Vodafone | 2018-12-13 | ||
Horrendous experience already and not even connected yet. Day 2 into contract and already been given 3 different activation dates. Now without broadband completely. Apparently there is a fault on my line even though my sky broadband was working perfectly yesterday morning before they took it over. Big big mistake moving from sky and intend to cancel the contract |
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| Bev Myers | Essex | Vodafone | 2018-12-12 | |
Left Sky to go to Vodafone. Activation/swap over on time and all good. Router arrived before this date as promised so from a customer service point of view not complaints. Router comes pre-fixed with a lot of features enabled that I think slows down/impairs performance. After a few days speed had massively dropped and connection was wavey. They do optimise the line in the first ten days but it shouldn't cause so many FEC corrections and errors/speed drops. Switching a lot of these off on the router appears to have fixed this. Speed has been 63mpbs continually, no drops and wi-fi speed all over a three storey house is very good and a huge improvement on Sky. So far so good but router needs tweaking, app is a nice touch although the "beam wi-fi" feature appears to have gone. |
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| Chris | Gloucester | Vodafone | 2018-12-11 | |
My broadband activation date was tomorrow on the 11th December. Today I called vodafone to ask why I had still not received my new router, I was told that my order had been cancelled as it had 'fallen through the cracks'. Lots of apologies and was told that I would have to re-create the order and join the back of the queue. Pretty awful service really. |
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| Andrew Rignall | Hull | Vodafone | 2018-12-10 | |
Just got the Superfast2 activated on 23rd of November. The advertised speed was guaranteed 55mbs and guess what, it never got over 4mbs in between 4pm-11pm(peak time). Barelly can load a browser page. I complained more that 20 times to their first line techincal useless team wich are making the same useless and pointelss diagnostics. They don't have a clue of what is happening and a clue of how to solve issues. Techteam 2 on the other hand, a bunch of inconsistent liars, every time they got a service ticket they are marking it as solved, and every time nothing real being made. Liars full of ***t. I you want to get a stable reliable ISP, avoid this one wilt all costs.Pay more if necessary |
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| FLORIN | Kent | Vodafone | 2018-12-10 | |
Waited 3 weeks for activation to only find out that the address was incorrect (it was the flat above who got disconnected from her internet as a result). They then had to do a complete new order with the ‘correct’address where I had to wait another 2 weeks, to only find out the address was wrong AGAIN. It was now a different block completely. I then finally find out that my address is not on the system and therefore had to cancel it altogether. 2 weeks later anf I am still waiting for my refund. Definitely do not recommend them and not wish for anyone to endure the anger and time I have had to with them. |
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| Nazli | Edinburgh | Vodafone | 2018-12-10 | |
Shocking. Having switched from SSE (which was excellent) having been taken in with the Vodafone space game TV marketing the service has been totally unacceptable. I rarely get above 3Mb/s in the day from my 37Mb/s fibre connection entirely as a result of capacity issues on the Vodafone network. Having complained nothing other than BS from the Vodafone rep. Now requesting early release from my contact. Totally unacceptable. Avoid. |
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| Flyingppg | Kent | Vodafone | 2018-12-09 | |
Been with Vodafone broadband for 14months and its been fine, but all of a sudden, every evening my speed drops down to 5-9mbs told them and they claim my settings must be wrong. Even tho I've had no problems before. Will not be staying with these fools. |
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| Daniel | West Midlands | Vodafone | 2018-12-08 | |
I am afraid that I struggle to think about a company more rubbish than Vodafone. Unprofessional - despite agreeing to pay a final bill toward which I had complained, they still haven't removed the negative note on my credit report. please don't make my mistake and STAY AWAY. |
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| Maria | London | Vodafone | 2018-12-07 | |
Excellent customer service and good value for money broadband. Easy to set up and handy broadband app to make monitoring speed etc easy. Really happy to have swapped from BT, who were expensive and the customer service was really bad. |
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| Amanda | London | Vodafone | 2018-12-06 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
