Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9282 customer ratings since 2020-01-23 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1847 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Worst Broadband I've had. Speed and reliability intermittent - really poor customer service, all the issues will be the customer end never theirs. Avoid..
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Leicester Sky  
dont usually leave reviews - but just wanted to share. internet service and reliability extremely poor. keeps going down. if you were considering going cheaper with Sky Broadband - I'd strongly suggest you pay the little extra for another provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Sky  
Review based on ADSL connection and not fibre as not in the area.
Impossible to use reliably as drops out connection regularly
Diabolical speed any more than two devices and it’s like a 56k dial-up connection.
Easier to contact an MI5 agent than speak to a Sky customer service agent.

Have given this feedback direct to Sky and nothing from them not even an acknowledgment. Awful money grabbing company.

Can’t wait for my contract to end and be out of this misery.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Buntingford Sky  
This excuse for broadband is beyond the pale.Outages EVERY day,sometimes 20 times in an hour for several hours!!!Online gaming,streaming and computer are out of the question!Tuesday,Wednesday and Thursday seem to be favourite days for maximum disruption and all this for £23 a month!I wouldn't pay £5 for this totally unreliable service.Thought of changing to BT,but their reviews are just as bad!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
St.Austell Sky  
Abysmal everything! At night my download speed would drop to less than 1Mbps. It was like wading through treacle and as for streaming? No chance.
Customer Service were worse than useless and couldn't care less. Avoid Avoid Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Suffolk Sky  
Sky is horrible and their customer service is awful. The broadband keeps disconnecting every few minutes, so not even ethernet cables help. My house mates and I work in IT and have secured every cable, every box but still. At this point I dont know what I am paying for. I will try to change to BT asap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Just recently changed onto super fast broadband after complaining to sky about the price of my package. Got talked into upgrade on broadband plus sky Q for a much reduced price. But got to say the broadband is bad. Never had so much problems with download etc the old one was so much easier and Like a previous review am now tied in for 18mths ???
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Norfolk Sky  
Terrible. Paid extra for top broadband package, paid for delivery of boosters, paid extra for sky broadband boost and still poor WiFi and dropping signal...and this is in a modern house which is not a particularly large house. Stuck now in an 18 month contract and Sky technical say there is nothing they can do.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Berkshire Sky  
Sky is simply fhe worst company in the UK, fullstop. They are only ever interested in selling you something. Customer service ? Forget it. Awful company with zero record of helping customers. Will probably soon be exctinct - stay well clear!
London Sky  
It’s so rubbish. If your looking for good WiFi, look somewhere else. It’s unbearable. But, if you want a WiFi that’s unreliable, stops every 5 seconds, a slow connection, and a WiFi that is unreliable, then sky is what your looking for. If a bomber blew up sky and all its servers went down u would notice cause the WiFi’s that awful and u would think it’s your casual internet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Suffolk Sky  
These guys want your money, fell for it,got £50 a month package for tv, phone line and broadband, happy days, the longer you stay the more you pay, now, after 3 years of loyal customer service i pay, wait for it, £129 a month, and this is with a reduced tv package, no sports, now the fun starts, try to add on, so easy, try to cancel they make it as hard as possible, i did'nt give in and have cancelled. Don't fall for the trap
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Bolton Sky  
This is the worst customer experience I have ever had. For a long time I told myself not to switch away from TalkTalk because the connection was so reliable and my kids will kill me if they can't game. I never had any issues with TalkTalk, but was lured by the prospect of Sky Q multi-room TV - what a truly disastrous error. Constantly drops the connection meaning my kids get kicked out of games they're winning and we can't watch a movie without having to re-boot the sky box. I have discovered that several of my friends have also been drawn in with identical results. I have spent hours on the phone with Sky only to receive a barrage of useless information. I am told that the source of the issue is the firmware carried by the Sky router and thy can't find a fix for it. Have tried bridging using a separate modem and router, but Sky has put blockers on so you can only use their kit - which is utterly useless. Am currently planning a fathers' one-way trip to the Moon so our Kids can't find us and terrorise us any more! So bad, I'm going to take the contract hit and move away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York Sky  
Their knowledge is not as it should be.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
If I could leave 0 stars, I would. I've had issues with my mini box since installation SIX MONTHS AGO. I've spent DAYS at this point on the phone, constantly being told they're looking into it, being told I'll get a call from a manager that never happens, and yet they continue to charge me for a service that is not provided. ZERO customer support, ZERO transparency and ZERO regard for anyone. A company worth £31BILLION+ that needs to steal from its customers... despicable. When you take money for a service you don't provide- that's what that is- STEALING. They are thieves, no two ways about it. I'm still waiting for my refund and for the box to finally work. My internet speeds are all over the place- sometimes fine, sometimes dismal. Helpful, considering we're all working from home. Not to mention, the guy who installed my Sky Q in the first place covered the gaping hole he made in my front room with CLEAR plaster so it catches the eye immediately and I can only assume I'll have to pay out of my deposit. I could go on honestly, at no point has any of my experience with Sky been anything short of horrible. Is it because I'm not from here and have an accent? At this point, I don't know what else to think.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Service was fine for 4 years but then turned into the worst thing ever - kept dropping out, anything from every 2 hours to every 3 minutes. I have had to go into a cold, dark, empty office every day the past 2 weeks because my internet is dropping all day long, making WFH impossible.

When I called the call centre, the guy said there was no issue, it was because of new users being set up in my area, ADSL was just "prone to it" and I should upgrade to Fibre to get rid of the problem! Yeah right! I moved providers instead.

Also I paid for 19mbps but got about 1-5, even though the Sky website always said I was getting 19.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hitchin Sky  
Most of sky's products are great the sky comes is great unfortunately I can't say the same about the WiFi it is the worst WiFi I've seen in a minute it is dodo it is **** I hate it do not use it a I could get better WiFi from the if I used any other company please fix
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral Sky  
Absolutely awful. I am a uni student and have recently had to move addresss, through no fault of my own. I attempted to move the Sky broadband over to my new address 4 weeks ago now. Initially I was told that since I ordered the home move more than 2 weeks before it was due to happen, I was told that the wifi would be set up for me moving in. A week later I was told that the home move had been cancelled - without informing me - and that this was because Sky had attempted to activate the wifi at the new address 3 weeks before I was due to move in - meaning that the old broadband was still active on that line and therefore the activation had not went through. I booked another home move - after being on the phone for over 3 hours - and requested that they do not try to activate the wifi before the date I was moving in, so that this did not happen again. However 3 days after this, the exact same thing happened again. After phoning up AGAIN, I was told the exact same story as before and that it will now be 2 weeks before I have wifi in the new address. I am a final year university student living in a Tier 4 area. It is exam season and all of my final assignments are online, but I have no way of completing exams or submitting assignments now because Sky repeatedly ignored my pleas and now I will not have wifi until the 15th of December, when I moved in on the 1st and was promised that it would be sorted out by then. Sky have been utterly unhelpful and the customer service has honestly been shocking. I am now in danger of failing my degree due to non-submission all because Sky customer service did not take my lockdown, university situation seriously.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Stirling, Scotland Sky  
Easily the worst broadband provider. We called to complain and when they answered they said they would improve it and make it cheaper. It was good for the month period that we could cancel the contract in but straight after turned to ****. I currently cannot load a YouTube video in my room, nor can I use any social media app. It is pathetic. We was promised speeds of minimum 30mbs and right next to the router we get 6. It’s terrible. Definitely not worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Sky  
After 24 months my contract has come to the end. For the next 5 months I was paying on a monthly basis. When I called with a complaint that my BB is dropping (according to Sky app it was ongoing issue with my sky hub)I have been offered a new hub, HD Netflix and all of this at the redeuced price.
However, nobody has mentioned that I will be entering a new contract and I have to pay for a hub delivery and administration fee! Only found out next day when got an email from Sky.
What a bunch of rogue traders there at Sky.
When I contacted them that I do not want to enter a new contract and that I have not been told about it and extra costs in the first place, they decided that my broadband will be disconnected in two weeks time. Thankfully there are other providers that will be happy to take my money for the service provided.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Falkirk Sky  
Cannot believe any review that is in any way positive regards any of sky services, can't wait for the contract to end, when I will cancel all sky services TV/Internet/phone and breathe a big sigh of relief! Never to return again!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Notts. Sky  
complete and utter s***. don't waste your time I have to use my 4g in my home because the internet is that bad can't watch YouTube or Netflix. will just stop working out of the blue don't even try to game unless you want sky high ping. don't waste your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Belfast Sky  
Broadband drops on average twice a day which made working from home during lockdown frustrating on a daily basis. If you're working on the computer and another member of the household uses the wifi at the same time the computer speed goes to a crawl.
Pxxs poor in other words.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
England Sky  
My rating should be zero l ordered broadband from sky on the 18/7/20 here we are on the 27th of October and nothing but a box with two flashing green lights but no connection, they sent me an email last Thursday to confirm my order has been cancelled, with no explanation at all except 1 of three reasons, 1. I no longer wanted it, 2.perhaps l could be moving home or 3. An issue with my order... Definitely not one or two so there must be an issue with my order, case closed apparently... What a disgrace of company, over 3 months wasted and the cheek of it, could l post their box back... Err no you want it come and get it... Now l have to find another provider and start all over again, help please
Hullbridge essex Sky  
NEVER GET SKY INTERNET!! The broadband service is horrifying and drops constantly to which the self heal prompt doesn’t do sh1t! Call customer service 7 times through which they wouldn’t even book me an appointment with an engineer and after that just didn’t respond to my calls. Never ever get sky, biggest ripoff and lies in my life!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Not with sky Sky  
Absolutely awful
Absolutely awful. Miscalculated our go live date 3 times and had to wait 3 weeks for a connection as there wasn't an updated line in the building (a regular problem with sky). Had to cancel online work and interviews because we weren't notified until the evening of the go live day. Promised us a refund of £8 a day for every day without broadband and then charged us for installation and first months wifi (£40 should have been £22 or 0) and have put extra charges on our next bill for changing our package which has not occurred in anyway. Massively regret going with them and should have gone with Now Broadband or stuck with Post Office. Adverts saying 'super reliable' are complete rubbish. Can foresee further issues arising in future will probably have to switch providers.
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    4 stars
London Sky  
I have been a customer with sky on/off for around 14 years(since 2006). They were one of the first providers to take advantage of the LLU which Ofcom forced BT into. At the time they offered the best price for the speed. They provided a decent router(it is still worth a few bob). In those days I had a fairly good experience, I then left for O2, only for them to be brought out by Sky and having to move onto the FTTC service at a very good price back in 2013. I think after 2 years I moved away before returning to them at the backend of 2019. My past experience is was largely very good, they were responsive and the speeds and reliability were good.

The current service I have with them is the upto 80mbps. Speedwise it is pretty poor at the moment, currently synced at 34mbps when the line had been running at 60mbps in the years between 2013 and 2016. Of course this isn't really sky's fault more openreach and most the troubles have started with the rollout of FTTP. Despite the increase in WFH the connection has been OK and not caused me to many issues. I have even come to realise that 30mbps is actually more than enough, if anything upload is way more important to me.
Another positive about sky is the lack of real traffic shaping and traffic control. During a short stint with SSE(daisy networks) I found lots of ports blocked and a range of controls. Nothing of the sort with Sky. While Sync speed to the exchange is an issue, their actual network performs very well, they appear to have lots of capacity on their backbone and I have always achieved download speeds at sync speed(uploading server permitting).

Over the years support has been pretty good to be fair, the call wait times are not too bad compared to other suppliers. In the early days they were reluctant to send out BT engineers when there were faults however in recent years they have been a lot better. For my speed issue, without contacting them they did send an engineer out, by surprise may I add. They did resolve the speed issue at the time however after a few weeks the line has begun to deteriorate again. Nothing has been done as of yet and neither have I contacted them.

I have always been a TV customer with sky therefore I have benefited from very good prices compared to the rest of the market. I found the best deal ever was offered to me by them directly for FTTC back in 2013 at a lower price than ADSL2+ at the time, which was market leading. For the overall service I dont think many suppliers can actually beat them.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
United kingdom Sky  
I put 1 star because I could choose to put 0. This is the worst customer service ever. They never answer your phone calls and always redirect you to the online help website which is not helpful at all!
Out of 9 customer service phone numbers I have called, NONE have been able to help me. They say the broadband is supposed to be activated in 14 days. But they have delayed the activation by 2 days 3 times now. I can't talk to anyone to understand why they are delaying and worst of all they don't even tell me the activation day has been delayed. I didn't even get my Wi-Fi connection that I will have to cancel my account. SKY is the worst company I have been a customer to. The customer service is nonexistent and the broadband service has NEVER worked!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Absolute garbage. I have had broadband issues for 6 months and Sky cannot find or fix the problem, but they can if I buy their guaranteed 56mb speed or whatever! Now they don't even answer the phone, they sms you a link to their website where you are basically expected to somehow fix the issue yourself!!!! DO NOT BUY BROADBAND FROM SKY!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Sky Broadband is the worst service available and they are absolutely impossible to contact. Recommend using any other service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Borough Green Sky  
I am finally coming to end of the most horrendous 18 month experience I have ever had with a company.
The broadband speed an unreliability is absolutely awful. I have mad over 30 calls to sky (almost twice a month on average) and while the customer support is pleasant, the product itself is useless so customer support cant actually help. On top of the 30 calls, i have chatted, used twitter, sent emails and never got anywhere.
Unless you know 100% you have fibre to your premise do not get sky broadband... i have had days and days with out broadband at anyone time and the compensation i received was £2.65 - absolute joke and calling them tomorrow to finally cancel this awful contract is going to be amazing....
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Limehouse, London Sky  
Shocking service...promised the earth by Sky so were persuaded to change from BT to Sky, BIG mistake. This was supposed to be a swift transition on 8th September...it is now the 28th September they have left us with no telephone or internet. The customer service don't give a hoot, how dare they say they understand - they don't care. Excuses after excuses
  • Satisfaction
    1 star
  • Customer Service
    1 star
Glasgow Sky  
TERRIBLE. Never buy this internet. I have had this for over a year and it's been giving me non stop issues and problems. Studies are tough and when it takes 20-30 seconds to do a simple search it really angers you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
Possibly the worst internet connection EVER !! TOTAL waste of money , now having to move to BT so we can actually use WiFi .

The only decent thing about it is the tv packages but think again if you want to use multi room & a WiFi boost cause it won’t work ! First time customer & it took nearly 4 lengthily phone calls to have the charge for the boosters removed as it wasn’t providing the service we are paying for . I spoke to one lady who was incredible & made the changes instantly meaning the other people I spoke to just wanted to tip us off !

It’s made wfh absolutely impossible during a time when we have needed what we are paying for most !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Absolutely awful. Router needs constant power recycling (a fault I had to self diagnose). Struggle to achieve an reasonable home working productivity due to poor broadband performance. Customer service is non-existant during COVID (I understand these are difficult times, but complete absence of customer support is not acceptable). Set me free with no exit penalty I will never darken your doorstep again Sky!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gloucestershire Sky  
Terrible service, slow and unreliable connection speed. Does not give you an option of how to leave a contract. Spent a year being unable to access any support but then told im the contract holder. DO NOT USE SKY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
After an awful experience with Virgin in which I paid a lot of money for a truly poor service I moved to Sky, they had it in within a week, and Netflix doesn't buffer anymore, the signal doesn't drop, I have not had to reboot the box once. The only time we lost internet was once during a storm so file that under **** happens. The service is way better than Virgins and only a third of the price.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Grimsby Sky  
Worst Internet to get been with them for years and even got a booster router and still can't slow as anything I work from home and I'm a gamer from time to time and I literally use my mobile hot-spot because sky Internet is that slow, phone them up and complain and I just get told the same thing to reset my router load of ******** wouldn't recommend sky Internet to anyone useless *******.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Widnes Sky  
Never ever work with Sky. Awful service, never worked.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Sky  
When it works it’s fast but when it’s slow it’s useless. I live close to the city centre and still the range is awful. At least 3-4 times a day the WiFi will just cut out. Can. Ever get through to sky to discuss issues.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Chelmsford Sky  
It is ok but everyday my internet turns off for like 1-5 minutes then it starts again, but it doesn’t happen once a day it happens around 2-5 times a day which is annoying. Internet speed is poor. I bought 65-70 mbps but I usually get 20-50 mbps or maybe lower, I’m grateful for the decent internet but I pay a lot just to see my poor internet speed. Customer service is actually good to believe it. Once my internet went to around 5mbps and our average was meant to be 30mbps so we called customer service. They told us somethings and we got our internet working at a good internet speed. I would advice you to not get Sky if you have lots of people using devices at all times also if you work, play games, etc I would not advice you to get this internet because of the low speed you will get. If you’re saving money then buy this internet also if you’re patient or don’t really use your device I’d advice you to get it. There are much better broadbands then sky. Thank you for reading this!
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Altrincham Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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