Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars

Based on 13602 customer ratings since 2018-07-22 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1605 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Speed varies on regular basis from zero to 8 MGBPS if you are lucky. Promised a minimum of 11/12 MBGPS Very poor response from Sky sorry can do no more!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wincanton Somerset Sky  
Terrible customer service as a VIP customer. I called them when I lost satellite signal and they actually made it worse. I lost all functions which included the remote control. The engineer will take 5 days to come and fix the new fault they caused plus the initial fault I called about. Super bad! I will work towards closing my account of over 20 years
  • Satisfaction
    1 star
  • Customer Service
    1 star
London Sky  
Awful. Absolutely terrible service, drops out all the time, sky q doesnt work properly and engineers seem unable to fix, customer care unable to help. I pay over 80 a month for a premium service which is incompetent, incapable, just downright disappointing. Please dont make my Mistake. Ive spent hours, literally on the phone, on hold, meeting engineers and all to no avail. Now theyve cancelled a much needed appointment and sent me a text!! Unbelievably dire service. Beyond me, its so poor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton Sky  
been on this sky broadband for 4 years and its been the worst service ever. internet gets cut out in the middle of the night for no reason and when my internet stops working it takes them 3-4 weeks sometimes for sky to fix the problem. I requested a home move for 2 weeks advance and asked for my internet to stay on until then. the next day my internet gets cut out. when i phoned about the problem ive been told nothing can be done and the internet wont get turned on. i try to explain that is not what i want or asked for but the rubbish manager that i spoke to said he will look back into the phone and see what was said. but even so what is the point. i wanted to cancel my move with sky and let the contract run out with them which expires next month but they wont even let me do that. managers do not know how to speak to a customer aswell some being very cheeky. in the area i live in no they is no other services thats why we choice and stayed with sky but after today i am happy after 4 years i will be leaving
CREWE Sky  
First of all, I am greatly disappointed from the Sky service so far.

I bought an essential broadband package (it started with a cost of £19 a month and then they increased it to £24 for no reason). I was supposed to have an average download speed of 11 Mbps and an average upload speed of 0.8 Mb, which instead are 1.63 and 0.16 Mbps - incredibly slow. Just to give an idea of how slow it is, there is no way to watch a movie in HD.

I decided to upgrade my setup as a superfast fibre was available for £26/month - this with the idea that Sky connection is not good in my area. I will get the fibre activated in 10 days and let's see how it goes. Hopefully, the fibre will do what is written on the tin and will be location independent.

PS customer service and Sky policy are awful.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Loughborough Sky  
Awful service. Had to terminate contact early because it was unbearable, then charged early termination fee. Never going with them again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Manchester Sky  
Well what can I say our sky tv and broadband was meant to be installed today we was told it was to be done between 12-5 at ten to 5 today we then got a phone call saying that our installation hasn’t been added so yes we now have no sky we have been waiting for the last 2 weeks to finally have a decent tv they then told us that the next installation date was the 15th July...... 2 weeks really they couldn’t do better than two weeks they say about the best customer service what a load of bxxxxcks I will be going to the governing body of sky for my compensation I have been totally discrased end of!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harwell Sky  
WORST POSSIBLE internet provider. Horrible customer service. Nothing works. I just purchased an upgrade to fiver only to be informed that my router isn’t synchronising well. They then told me an engineer would come to my house to fix this but they are having “technical difficulties” and can’t book the engineer. SO unprofessional. I am completely enraged and this lack of knowledge.
London Sky  
Our monthly bills are around £100. We experience signal problems and on our Sky app we get 9mb but with you it is nearer to 8mb. We were promised 10mb yet Sky has only sent BT engineers who say connection is good. We have requested compensation for the numerous times we have had no Internet and several occasions when we had no phone. If you could advise on how to speak to someone at Sky who doesn’t keep avoiding our issue instead of giving us answers we would appreciate it. Thank you
Weston-super-Mare Sky  
Service stopped on 28th June, and called three times just to confirm if there will be further bill, got a negative answer said I already paid everything, my account will be closed. And yet this morning waking up with £40.99 charge for July, called customer service, got the answer 'oh our customer service should of changed your billing date later as if they left if on 1st every month then we normally request the money already, we cant help in this case, will only refund you next month'. Less than ideal. Trying to complain now.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Portsmouth Sky  
Oh my god. Every. Single. Night.
The dreaded, 11PM...
The only thing Sky Broadband is consistent with would be completely shutting down at 11-12PM.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Yeovil Sky  
I've been using Sky broadband since they bought UK Online and therefore acquired me as a customer. A couple of years ago I switched from standard broadband to fibre - originally the 35Mbps package, but they upgraded me for free to the full 72Mbps.

Their customer service is generally very good, they don't treat me like an idiot. The standard broadband was pretty reliable but I had a couple of faulty routers over the years. Since I switched to fibre it's been rock solid and I can usually get the full 72Mbps down and 18Mbps up.

My only gripe is the price. Without any TV package and with PAYG calls this is costing me £44/month - line rental plus broadband. But looking at reviews of other providers on here, I'm probably better sticking with what I've got than switching to a cheaper but less reliable provider.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Beaconsfield Sky  
rip off company tried cancelling over 2 years ago, thought account was now closed as spoke to many people at sky, now they have pased on to a *third* debt recovery company after sending me letters every few weeks, come back to sky ! no way !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
essex Sky  
This company is the worst, poor service, if you call with a problem your left 9n hold for 20 min. Or more. Dont ever give them you debit card number they just take money out of your account without permission and then wont givebit back, make excuse why they took it. Sent 5hem hack thier equiptment and cancled service, had phone, tv and broadband, never use them again and if you need anyone do not use skym piss poor service and 5heir crooks
  • Speed
    2 stars
  • Reliability
    2 stars
Ft. Pierce Sky  
Customer for over 15 years and little advice, no help, only wanted me to upgrade to other service, not interested in fixing the 1.7mb download speed. paying for 37mb, which sky say I have, but not according to broadband speed check...
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
liverpool Sky  
I'm currently paying the top rate for my broadband but feel as if I'm not getting what I'm paying for. I'm a online gamer and I get alot of speed up lag. Im told this is due to bad internet stability. When I test my connection online I get 10mb download Max but I pay for fibre. Would love to see a specialist come test my connection. Thinking of changing tbh
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
ENNISKILLEN Sky  
SKY - The worst broadband ever I could see until now. I don't have words. My internet works 1,2 weeks/ month , in a slowly way and the connection is very bad. I sincerely don't recommend it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
luton Sky  
Slow or non existant
  • Satisfaction
    1 star
52 Chester's Avenue Sky  
I used Sky for four months after returning from abroad (my lodger chose them). Service was patchy, intermittent, with daily drop outs. I was with another provider previously for four years and never had any of these problems.
Now I'm switching to a new provider the Sky customer service don't seem to know their aszes from their elbows. Different stories, conflicting info. Had to give up on the first provider I tried to go with as the order was rejected because of the mess made by Sky not closing the line properly. And I missed out on their deal. With the new provider, Sky ceased two days ago and the new provider cannot provision the line because Sky have not done their job properly. If the order fails again then my new provider will have to send an engineer meaning in total it will take up to three weeks for me to get back online due to Sky's total incompetence. I have recently become self employed so three weeks offline is damaging my income potential. My verdict? Avoid like the plague. Hideously overpriced too, for such shoddy customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff Sky  
Broadband speed has never been good but is worse than ever now. Every speed test I do tells me my speed is slow or line not stable. Downloads take forever, streaming buffers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Sky  
Thank you for your service and thank you to the technician that went above and beyond! This equals a 9 or 10

Thank you again,
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
London Sky  
one of the worst internet providers, one of the most slowest download and upload speeds, HORRIBLE ping even with an ethernet cable. never buy from this provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Sky  
Sky set up our new internet today. The so called engineer said it's all live and up and running. I checked immediately and it wasn't connected to the internet. Sky customer services say the whole area is down!!!! We no because my neighbors internet isn't down.

So basically if your considering using sky remember you will have to wait a months for installation and then another month for the original installation to be fixed, and every time you call customer services they will say it's an area issue weather it is or isn't.

So I will be cancelling immediately and using another internet provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Islington Sky  
ive just come off holiday and had a better internet connection! very poor download speeds and even worse when using sky tv because you have to download shows to watch them unlike virgin! the range on the wifi is the worst ive ever experienced! it dont reach my bedroom or my garden! in summery i wish i stayed with virgin, but the price was good so i thought it was worth a try.. i was wrong
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Reliability
    2 stars
birmingham Sky  
Utter rubbish.

Took ages to be set up and running. WiFi had a poor range and kept cutting out, kept having to restart the router.

Moved house, asked for Sky to move with us. They took 2 weeks to connect - which failed, then told me they need to cancel it which would take 10 days, and another 2 weeks to restart my order.

I told them I work from home and NEED internet. They had nothing to say.

I cancelled it entirely and went with Virgin who connected me within 72 hours.

On my 5th week from moving house, Sky email me with a bill and tell me my broadband is up and running. Even though I cancelled it. They then emailed me and told me they sent a cancellation email by mistake - I didn't receive a cancellation email.

I then went on holiday - Sky said my phone would be fine to work abroad. It wasn't. Not for 48 hours.

Upon my return home, my account still has active broadband and a bill to pay. I've had to get in touch about 7 times in the last 48 hours to try and get to the bottom of this, being transferred all over the place to different people, explaining everything over and over again. Getting nowhere.

Avoid. Utterly useless. Poor service. Terrible customer support. Rubbish WiFi. Slow, useless, pointless. Go with Virgin instead.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Devon Sky  
Dear Sir/Madan
I wanted to say thanks for such a great customer cervice. The person I had a conversation with over the phone, was the the most helpful and the most polite person I ever met. Thanks for the great service. Margarita (have been with you for more then 5 years, never had an issue.) THANKS FOR THE GREAT SERVICE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Chelmsford Sky  
This is very bad broadband service anyone can have.
The customer services is really terrible.
They are only interested when they are selling their services and products.
Once you sign the contract they don’t care their customers and their products is working or not.
When you complain instead of helping you they are trying to sell more things.
So you’re always paying them without getting any services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Sky  
Shocking!!!! A bunch of cowboys, will rob you. Ignore your calls and emails. Refuse to refund to give you quoted price. Always blame the customer. I have to accept I will never get back the mo ey overcharged unless I pay to go to a small claims court. Should not be allowed to operate in the UK. JOKERS
Southampton Sky  
no problem with staff. had wifi 9mnths goes off will nilly use our own phne data,programs wnt record sky said wifi reboots between 2am 7am. moved all living room round as cnt have rooter on glass near glass.paying for a service which is not being provided
  • Customer Service
    5 stars
bolton Sky  
Just make sure not to disconnect your sky broadband
before signing up with other providers it will take 2 weeks
before new provider sets up and will leave you with no
Broadband at all
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Belfast Sky  
We had to contact Sky after one of their engineers installed a new system to our neighbour. As a result of doing so it resulted in losing our signal / unable to access any services. This was 100% their error & their attempts at a resolution was leaving us without any services for 4 days until "an engineer was in our area". No attempt was made to resolve speedily ie an engineer next day. Even with their proposed date again no flexibility was given to give a morning slot only PM. We have escalated past their supervisor to a manager but I have little confidence the manager will recontact me.APALLING CUSTOMER SERVICE!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Stafford Sky  
Hi,
I have sky and very disappointed!
1. They told me I can watch football ( that is why I chosen ) and now it it is limited!?
2. Come to install to my house sky The Guy told me: ok you have netflex !haven't told me anything about it :Google - I have to activate- ok, still can not log in anyway ! Wanted to contact sky to solve the problem ! unfortunately have to pay 6 pounds for call per 1 minute ! Is this a joke when that suppost to be for free when I'm paying monthly ?!I can fine even simple chat or just a call to real person- not machine !never again !my rating is not even a star !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sidcup Sky  
I have had appalling customer service from Sky, really disappointed having been a loyal customer since 2011. I have been taken advantage of with price increases for services I haven't signed up for. I have been made to pay twice the amount i originally agreed with increases every year relating to services (land-line and voice mail) i don't use or signed up for but they automatically rolled me into. Sky claims every price increase has been communicated to me because they have a dormant email from when I signed up. I am taking the matter to CISAS after a poor customer service to resolve the matter.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
i was told i was on unlimited bband only to find in the past 3 months i have paid £11 to £12 a month extra even back in jan 2019 i had to pay extra again for something i supposedly removed which i deny ever doing so my package has always been the same for many many years but in the last 12months it has risen by over £20 extra so when game of thrones and jamestown end so does my sky contract i am not being forced into paying for all its outdated and over the hill sports stars including spit the dog carragher he is as disgusting as sky and its customer services your company is crap any one member of the public reads this BE WARNED they will fleece you and they wont bat a eyelid doing it
ROMSEY Sky  
Hello,
I just moved to new property after being customer with Sky for a year and they have been helpful and cancel my old contract as i was not sure if my new property will be ok for Sky.
Once i moved called them and within 3 days i got the Hub and next day the engineer to check my line.
After the internet was activated i struggled to go online but Alex the Bulgarian agent on the phone was bery polite amd explained everything to me so i can understand that it was phone line issue not Sky.
He advised me someone within 72 hours will fix this and i should have broadband on.
He kindly ask me if i am aware that the number i dial is chargeable and i said i know.
I think Sky need more agents like Alex as he was extreamly friendly amd professional in same time.
I hope this will go directly to him amd he deserve Big Well done and thank you for your help.
Much appreciated
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Dorking Sky  
Hi there,

I have been with Sky for over a year and I have fibre speeds all over my 4 bedroom house! I have seen places with Sky broadband that had appalling speeds and even worse coverage, which is frustrating.

I had Wi-Fi UK's MESH network installed in my house. The guys built a network using my Sky broadband and boy, is it fast! I get over 70 Mb/s in every room.

Blame poor Wi-Fi not Sky, please, the internet quality is good. There is a brilliant solution to always dropping Wi-Fi signal and it is called mesh Wi-Fi.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Sky  
I have been a client for sky broadband for 3 years and am more than happy with their service . Their customer service team are always friendly and helpful. Technicians are knowledgeable, professional and ready to explain anything I don’t understand as always one of the team member called Amruth assist me and was able to solve the issue immediately he even gave me a discount for my next few months bill as a way of apologising on behalf of sky .

Lastly I would like to say keep up the good customer service
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester Sky  
I have been with Virgin for a number of years. Fibre optic broadband was excellent and the basic TV package met our needs. However like most companies the deal ran out and I meant to look for a cheaper provider. Telephone call from Sky’s sales team with an offer of £35 per month for unlimited broadband, around £300+ tv channel and unlimited landline calls for up to 1 hour. Broadband mediocre, definitely not as good as virgin. The Sky salesman said it would easily match Virgin if not it would be better. Lie number 1and some of the channels I got with virgin which I expected to be included such as 4hd are not. Spoke to customer services and I’m still waiting for a call back 4 days later and to top it off Sky have increased the prices before I’ve even had a bill at £35. So lie number 2. If I am sold a deal at £35 for 18 months that’s what I expect. Sale under false promises of a service Sky can not deliver. DONT BOTHER GOING WITH SKY. Needless to say I will be moving to another provider as soon as I am able to. When I did complain the rep said he’d call me back but never did. Lie number 3.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
West Yorkshire Sky  
I have been looking through reviews for a long time and the comments are boring and endless constant complaint for every company so who is the best and what's the alternative. Rather than rant like a typical Brit let's turn this to logic . I'm a computer programmer and know my way around . First of all if you have a PS4 or x-box then stay away from talk talk and plus net tragic management services will cause drop outs from 3 to 6pm and this will wind up your child playing fortnight then that's on you . Use these services if it's just a few mobiles and I pads prices very reasonable .. Vodafone have great BB but UK based only for mobile its the hub that lets itself down only able to manage 9 devices at a time .. virgin media offer highest download speed but they scare you into thinking you need more than you need..let's be honest how many of you out there understand speeds..?? The higher the number does not mean faster internet it's faster download ask around you home first there is no point to virgin unless you download and they are a dice roll some places amazing but differs from house to house. Now for sky this is who I'm with now great company if you know what your doing ..for the single people out there at the end of your contract speak to cancellations rather that the discount team refuse the first offer then wait for them to call you back ..in a relationship cancel at the end and start again in partners name. sky is suitable for people that love TV not a every now and then person and don't read these rubbish reviews do a Google search it top 2 rated BB providers bt and sky..bt BB and Custer service perfect all round but TV is very basic. Sky Freesat basicly..all companies have bad comments we only reveiw when we're angry and the world ain't perfect umbrellas still turn inside..one thing that did bug me is that most comments for sky are from people being with them for 25 years ..let's face it most marriages don't last long but I bet the husband or wife at least got a compliment along the way..look at off com reveiws drop outs etc amount of fines payed too being virgin at the highest very rarely providing advertised speed and ofcom are always on there heels..so far sky is best for me the best TV they have a deal now with Netflix and have the best phone network and voted the best and only done BB for 3 years..last tip of the day if you want an extra sky q mini box phone to cancel before you go live and advice another company will do set up cheaper you may get it free also take out a mini box at point of sale alot cheaper ..well free in fact..as for the rest of the dribble of messages man up princess no one cares if the engineer was late and you missed the first half of ya kids footy game has zero relavance to people making a decision ..
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    5 stars
Oxford Sky  
Usually it is just unstable, sometimes working sometimes disconnecting. Occasionally it fails when I am making a transaction. This week it completely stops working and after speaking with customer service for 2 hours we were told that they needed 2 days to fix it. Next day, we were then told that they needed another 5 days. Next day they said it was fixed but it's not - spending another 3-4 hours with them going through stupid processes that we'd tried, and they told us that it needs another engineer visit 5 days after. When I asked for compensation, they said it's by day, which means £0.67 per day. What an amazing experience with Sky.
We spent in total 6 hours on non-sense communications and days without Internet, and also need to wait for the engineer to finish the work and will get less than £10 compensation :)

Feel free to consider Sky if you are up for the experience.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lewisham Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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