Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 11373 customer ratings since 2018-11-22 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1659 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
The least reliable broadband service I’ve used before. Goes down a lot more frequently than any other I’ve used in the past. Once down takes a long time to come back up.
  • Speed
    2 stars
Sky  
Awful customer service. Whenever there is a problem, you can never get through to an actual person to help you. Instead they put you on hold for ages while playing recorded messages trying to get you to solve the problem online. Which you can't because either you can't get online, or the issue you're having is not in the pre-canned list. Then you get disconnected. What a complete waste of time. I am switching to another provider as this service is totally unacceptable.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
London Sky  
They take more money than they said they would and their internet is slow even though we pay for the fastest internet. I couldn't even get onto the website to make a complaint with the internet, I had to use my mobile data and I cant even sign into my ps4 because the internet is so slow. Sort yourselves out its ******* woeful
  • Speed
    3 stars
England Sky  
Horrible network company.. they told us they will takr £27 each month and for sim £10, they are taking £64 for sim and £41 for net.. i don't even want to give half start. Now for cancellation sim they want £60 for each sim.
My advice is never contract with sky,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rochdale Sky  
Absolutely awful! Signed up for sky broadband. Had a letter saying thankyou and had agreed for a technician to turn up and install it. After two weeks no such thing happened. Called up customer service spoke to two rude people who just didn’t have any idea of customer service and sounded like they wanted to go home and didn’t care in the slightest. Found out I was reported for fraud!!! How is that even possible I just want internet!! Yet sky couldn’t be bothered to tell me and alert me and wouldn’t tell me any more information..........yet they’re happy to take your money! Absouloutely horrendous!!! Avoid like the plague!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Paignton Sky  
had fast broadband for 8 months then it went down hill from there. slow and speeds are up and down all the time sick of it i should of stayed with EE never had a problem with them.sky did send out there own engineer out a thew times then bt a thew times did make it much better but only lasted a thew days back to square one again!..my line is perfect i was told so it con only be bt or sky crap router! will look else were next time!
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
gorebridge Sky  
Don’t even bother with sky broadband you will be very disappointed and they don’t seem to care to resolve issue. Certainly wouldn’t recommend to anyone! Take your money elsewhere.
South east Sky  
Please don't buy Sky. It has the worst customer service. For home change request, it has been 2 weeks and I have not got an update. I tried calling their customer service and waited for 1 hr in queue but they didn't answer. Any ways I can disconnect this stupid connection? The post office broadband provides much faster service than this service. They even increased my connection amount from 18 to 20 £ without informing and on asking told they no longer have the service. They even disconnected my contract and put a new contract for 18 months once again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes Sky  
so ive had this for a couple years now and over the time ive had it its never changed. download speeds peak at about 5 mbps which is lower than the promised 20 mbps, upload speed is atrocious consistently below 1 mbps. it has frequently dropped to about 60 kbps and its disgusting that they give you this and tell you you cant leave without paying the rest of the contract at once. they refuse to fix this and its equally as bad for the rest of the area i live in and anytime you complain about it theyll just send you another hub saying that that should fix it. that changes absolutely nothing. the internet speeds are absolute garbage. never get sky broadband
northampton Sky  
half my normal speed and 5-6 dropouts a day. ENGINEER BOOKED IN 17!!!!!!! days time....useless crowd with 0 customer support. Take your money happy enough but fix the problem...nah
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen Sky  
It is not a trustworthy company. Sky has increased the monthly payment during the minimum term contract. Customer service is awful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Earley, Reading Sky  
Sold a Sky TV and broadband package - told the property was listed as 'Sky-ready' and that there would be no problem switching from current provider. I could even try it for a period of time and cancel with no issues as there is a 'cooling off period'... wait for it...
Sky engineer arrived for install and said it wasn't possible to run the service from the property. Cancelled subscription the same week. Cancellation letter confirmed cancellation.
Now I've been charged for a service I'm not using and trying to get a refund for being falsely sold to. Been on phone 53 minutes to customer service and it's still not resolved and I've now been told to call back in a week due to their 'system being able to process the information'.
They are saying I need to pay for a month for a service I've not even had!!
AVOID. Seriously - avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
CHELTENHAM Sky  
Terrible.Cant even play anything without WiFi troubles. I can’t even use my Xbox due to this crap
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
I used sky broadband second time but very disappointed with the services both times.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Boston Sky  
Never! Never connect to SKY. It's the worst broadband, speed, technical equipment and of course the worst technical assistance ever! They are not solving technical issues, they are just forcing to pay for "upgraded" package.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough Sky  
The sky guaranteed speeds we were given our from our router to some sky server that maintains consistently higher speeds than are actually achievable to a website. Even basic images on websites struggle to load. But because of their weird guarantee rules I can't cancel before the end of the contract even with a product that doesn't work.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Oxford Sky  
Awful, avoid like the plague! Unless you want to repeat the same thing to some poor chirpy employee who sounds confused of why you want to cancel your subscription (probably employ actors as they must have the same conversation day, in day out)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Sky  
Had an automated phone call this morning informing me that my WiFi is about to be disconnected and to contacted my provider to have a new one installed. Tried to contact sky by text, live chat, email via their site but found it impossible. Tried phoning and repeatedly got the “we are extremely busy at the moment, waiting time is currently 20 mins” that I seem to get every time I ring them. Disgusting service. Don’t have anything to do with them - I wish I hadn’t. And this is only a few weeks after the last disruption in service.
  • Satisfaction
    3 stars
  • Speed
    3 stars
South shields Sky  
Absolute crap..... and when you ring up to complain they say you need a better package purchased supposed packages internet is still crap goes on and off speed is shocking would not recommend to anyone.
Sky your a disgrace! Day light robbery!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newton le willows Sky  
We have moved the house, so i contact sky to transfer broadband in new home
They said moving home is for free but have to pay £60 for sky hub, i just told them 2 months back when i bought their broadband i payed already so i can't pay again £60 for installation, 1 of the team said you people will keep on moving and we can't install for free i just told them this was 1st time we moved not evrytime, i told them i cant afford to pay £60 so they gave me 3 option :
1st option: to pay for installation
2nd option: to give them broadband hub back and pay £60 monthly instead of £34
3rd option: broadband cancellation and due to contract i have to pay £105
In all these 3 option its just loss for me
Staff is saying you agreed with the broadband 18 months contract i have to decide from any 3 option if i had knew we were about to move then i would had never went for broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Sky  
Speed varies by the hour, the basic broadband package is rubbish , so you have to get a more expensive package to supply multiple devices. But even that isn't stable. Trying to talk to a remote call centre is totally frustrating. They make Virgin look good!
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Eastbourne Sky  
Shocking, wr moved house and couldn't get Virgin so had to change to this mob.

Took them over 4 weeks to set up our internet and now it's not even working. Shuts off all the time and the speeds are worse than a 2G data connection.

Stay away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
United Kingdom Sky  
The internet was in general pretty average (slow to slightly faster - some disconnection for no reason), but service customer was terrible. A call every month to try to sell us new products, even so we asked them every time to not call us anymore. Processes for starting their modem were far from easy, and cherry on the top of the cake was the way made everything complicated for ending our contract. We are not going to another provider, not even moving house, we are leaving the country !! That should be super easy, and all logic should be that we don't have to pay fees for that, as we don't have choice than stopping our internet provider... Have been leaving in a lot of different countries, that the only time in my life I'm asking to pay fees for cancellation while I'm leaving the country, that is non sense...
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Edinburgh Sky  
Had Sky broadband for four years. No issues with reliability or speed. Good deal as well
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Brighton Sky  
Well what can I say. I'm on day two. I've been told by the BT engineer that the line is good and should get speeds around 60 meg download and it's nice and clear. We plug in the sky router and NO device, wireless or wired, can get anything about 4.5Mb, with pings that reach anything up to 450ms. Clearly not fit for purpose I waste time on calls to customer services on day 1 to be told "Don't worry - it'll be activated overnight and should be good tomorrow". That brings us to today. No improvement on download speeds at all, cut off by customer service after numerous transfers and switched to a text system without even asking me. At present, it's looking like it's going to be headed straight to the ombudsman as missold for a full refund and very public (I'll make sure) embarassment for Sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackwater Sky  
Sky offers the worst service I have ever received in all my life. First of all, they were meant to fix my internet, they didn't and did not say why. They finally got me connected the next week, 2 days short of a week. Next they gave me date and time range to come fix my tv broadband. I asked that they make it closer as the date I was given was too far away but the refused and then threatened me with a 25pound charge if I cancelled or absent. Eventually, they did not show up at all and gave me yet another post date again which unfortunately is a week day and I work full time, I called then twice now and have asked to be connected to cancellations. they have put me on mute claiming that there is a queue for cancellations. I told them that for there to be a queue, it means their services are bad and people want to leave. They are not reliable and definitely not a company to use their services even if they offer 1million channels more. Rubbish people! Rubbish network.
Edinburgh Sky  
Can't stress how absolutely awful sky are. The amount of times I've seen the exclamation mark show through the symbol is crazy. If you go 5 yards or more away from the box you have nothing in terms of signal. They're legally robbing people of money it's a mockery
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bedroom Sky  
Very good overall service only let down by long waiting times when contacting Customer Service.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Barnstaple Sky  
i wanted to sell my iphoneSE to back to sky in a sky trade in i was sending two phones back at the same time , and they got mixed up , the iphoneSE and the huawei mate pro 20 , they have sold the huawei mate pro 20 , instead of the iphoneSE they say they have a system in place that if the wrong phone is sent they will send it back in my case the wrong phone was sent , and it did not get sent back to me , so i no longer have this phone and they still are trying to change me 700 pounds for something i dont own and something they have sold on without my permission , the original sale was for the iphone SE very clearly worth 35 pounds in a the picture i sent them , so they have sold on a phone i did not give them any authority to sell and now are refusing to believe thats the one i was selling and now are expecting me to pay 700 pounds which now is a sum total of 2 phones worth 1400 only one of which i have in my possession and they are trying to charge me for there mistake , i cannot pay this amount of money , they then said i had to confirm or deny this action and i did neither so without my permission has sold a phone worth 700 pounds and now charging me for it i do not have this phone in my possession i have sent it to them back they have said it got sent to the wrong department and in this case the phone i sent back was only 2 days old , and they are refusing to understand , will not take this off my bill and so i will be paying an extra 20 pounds a month for there mistake
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MANCHESTER Sky  
Connection keeps dropping every few hours. And when it is up the speed is 1/3rd of whats promise. This has been going on for the past 2 months.
The tech support is utterly incompetent. They asked me to pay for the engineer to get it fixed ASAP or wait for 4 days for a free engineer!
I paid for the engineer - connection worked fine for two days and issue is back again. Now I have to go through the whole sharade all over again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Sky like to take your money for absolutely nothing.
The broadband is patchy and not very strong.
Their communication is shocking.
They bill in advance, so when I cancelled I gave 28 days notice before the next bill to be sure they wouldn't take any more money from me.
Instead they billed me double for the month in which they were providing no services at all only to refund it a month later plus the £13 I was owed from unused services.
Utterly pointless
When trying to solve the problem Adam and Dawn from customer services were also useless the mere repeated lines of 'can't do that'.
Never use this service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bromley Sky  
SHOCKING!!!! I organised my sky broadband to be set up months ahead. The day I moved in an engineer from openreach arrived and did not manage to setup my broadband and said another engineer would visit to finalise the setup. This next visit never took place and when I phoned sky they said it wasn’t their problem, and I would have to set up a new appointment. The first available appointment was 3 weeks later so I am left without wifi for 3 weeks.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Rubbish company, they promised 71 mb , I'm getting 12mb, I called many time they offer to pay more money to get more speed, although I'm paying now more than any other company.be aware of this company.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne Sky  
AVOID THIS PATHETIC EXCUSE OF A BROADBAND PROVIDER.

I signed up to their broadband package, they took £20 off of me, couldn't give me an installation date, but was told I had to wait to receive an email, the email never arrived, 20+ phone calls later, and promises me managers calling me back, (mates happened) I still had no firm installation date over two weeks on ! I finally lost my patience, and cancelled today, only to be told that my £20 refund would take 30 days to process ! THESE PEOPLE ARE ABSOLUTE THIEVES, WITH INCOMPETENT COULDN'T CARE LESS STAFF, AND A DISGUSTING ATTITUDE TO A MEMBER OF THE PAYING PUBLIC !! Avoid these clowns at all costs, I never got to comment on the quality of the broadband ? They seemed happy just to sit back and take my money without providing anything ! So glad I have now cancelled, avoid these thieves.
  • Satisfaction
    1 star
SPALDING Sky  
Hi there,

I ordered a sky package with sky.
They sent me a message saying, there is some error and I need to contact them at so and so numbers.
The problem is after 45minutes per day for the past couple of days and still I couldn't contact them. I am cancelling my order now.

If any one is planning to take a package from them. then my humble opinion is not to do that. Completely avoid them.

Thanks
Kiran
  • Satisfaction
    1 star
  • Customer Service
    1 star
Wolverhampton Sky  
Atrocious broadband service. Keeps hiking the prices up. Locks you in for another 12 months so you can't leave. Service keeps dropping, I keep calling up to get engineers to come fix the problem, the engineers can't find a problem but then miraculously the service is fine for a month after the engineer visit and then starts dropping again the month after. I call up again, they say there are no faults on the line, and the cycle repeats. Last time I called up yesterday they blamed ME for poor service because I was doing things on the internet that would make it break like WATCHING NETFLIX?! C'mon guys, EVERYONE who has internet streams TV. If your poor excuse of a broadband cannot cope with TV streaming then clearly something is terribly wrong with your service! The rude lady then said I needed to upgrade to fibre to get a better service at an extra £15/month! I said no way so she said she'd send an engineer out to fix the problem at a £15 cost!!! To fix SKY'S problem!!! When I questioned this, she said it was because the engineer was coming on a Saturday (a "premium" day) and the lady was doing me a favour so I didn't have to take time off work. I said I work from home so am happy to have the engineer come during the week. She was clearly just trying to make an extra £15 for Sky. What absolute scam artists! AVOID LIKE THE PLAGUE!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle Sky  
Having subscribed to sky boost,I had to threaten to leave Sky after seven open reach engineers, seven Sky engineers could not resolve the constant dropping out of my internet connection , disappointed that I was left to resolve the problem on my own without Sky resolving it for me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Nottinghamshire Sky  
Poor service. They led me to believe I was canceling my account via email (email back and forth, they asked for detail 'in order to progress your enquiry' etc) only to be told after a week I'd need to call and start the process from the beginning (meaning I had to pay for their service another week).
They then overcharged me and told me I could call their customer service number and claim my money back after a month. Never had such bad service. Stay away!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
Horrible !!! Stay away people from this company. Theirs selling practices are so bad that I feel they should be reported somewhere for a legal action . Customer service I would rate 0 if possible. When rang up someone actually hung up on me . They overcharged me . The internet is rubbbish , speed is rubbish . I thought after being with Talk talk I would never have to go through nightmare again. Well I was wrong ..... Be ashamed ....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe Sky  
We just about scrape through albeit our usage is low but a bit more oomph would be wonderful.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Gillingham Kent Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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