1,510 Customer Reviews over 151 pages
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-05-04
- Comments
-
Awful broadband service and really rude customer service. Never ever sign up for Vodafone broadband. They have been terrible from the start.
- Location
-
- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2018-05-03
- Comments
-
Extremely bad customer service, very disorganised, no coordination between employees, everyone is saying different things!!! I referred this service to my friend and he has to wait 2 months to get the service. Now, I wanted t transfer the ownership of one broadband to my friend and this is what happened since last 5 days:
I called them today and they said the transfer of ownership will start on 23rd of May and I need to fill a form on that day?! Before 3 days I spoke with another person at Vodaphone and he told me that the transfer of ownership will start on 2nd of May and he gave me a link to a form and asked me to fill it and I did, Last week we filled another form at a Vodaphone store in Derby City in the UK transfer the ownership and they said it would happen in 10 days!!!. They sent me 2 emails asking me to call the department of transferring but when I am calling them everyone is saying different things. NOT recommended unless if you want to make yourself in a big trouble. I would never refer to anyone or recommend to anyone else
- Location
-
- Location
- ballywalter northern ireland
- Reviewing
- Vodafone
- Date
- 2018-05-02
- Comments
-
have vodafone for 2 months now great speed but there routher is useless got negear d7000 speed is quicker wifi excellent all around the house pity about there routher speed as quicker than bt
- Location
-
- Location
- wokingham
- Reviewing
- Vodafone
- Date
- 2018-05-02
- Comments
-
The issue is we have spent 2 month without our previous landline number with the time still growing.
we had original stated that we would need to have our old number from virgin media( originally from talk talk and bt before that)this was before we had the internet and landline installed.
This first request seemed to have done nothing in the way of them doing anything as we had to call virgin media for the request and virgin had not seen a request from Vodafone.
Then we called Vodafone a further 3 time before success we had a date of when would receive our old number. the Day comes and still nothing no old number.
there is a waiting time of 2 weeks between each call meaning that we are now far out from the 30 day cancellation but if they had said we can't get numbers from Virgin Media we would have never moved to them.
- Location
-
- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2018-05-01
- Comments
-
How I hate this company!
I was visiting the UK for one month! I went into one of thier shops to get a pay as you go deal to cover my stay.
I was told that it was not the way to do it by enthusiastic sales people.
The way to go is get a months contract and cancel the next day. This used the 30 day cancellation procedure.This saved about 30 pound!
I took their advice. During the month I had problems with them and lost the will to live trying to talk somewhere in the world to an operator I could not understand and went ruthlessly through his script!
I went back to Thailand thinking I was rid of them for ever, only to find they took 240 pound out of my account for early cancelling!
I guess those salespeople got commission!!
They have won! They can keep the money! Life is too short to challenge them!
Never ever again will I consider this horrendous company!
Review of Vodafone
Robert Booth
- Location
-
- Location
- Southend
- Reviewing
- Vodafone
- Date
- 2018-04-30
- Comments
-
Day one on Vodafone broadband and already my speed is 10meg faster than promised. Setup/order was speedy with no problems. Good to see virgin media lied to me when I left them and was told I wouldn’t get more than 10meg ! Amazing Price and Service!!
Time will truly tell , but it’s an fantastic start !
- Location
-
- Location
- chigwell
- Reviewing
- Vodafone
- Date
- 2018-04-30
- Comments
-
Absolutely terrible, avoid at all costs. Vodaphone are probably the worst ever broadband AND phone provider I have had the misfortune to encounter. I have been a customer with them for 16 years and have only stayed because of their extensive network coverage. To date I have had to virtually sue them for their appalling customer service. The Ombudsman found in my favour and I was awarded £1000! from Vodaphone. Mistakenly I took out their broadband thinking they had improved. They have not. The broadband is appalling, constantly drops out and half the time doesn't even work at all. In spite of raising yet another complaint I am unable to actually contact Olivia who is mean to be from the Directors Office and who claims to be handling my complaint. The reason being, that all of the customer service agents I speak to cant understand me, cant speak English and read literally from an autocue! In desperation today I tried to raise a complaint on live chat but no I was told that I now have to start a fresh complaint as the old one has expired!! So now I am stuck with 2 phones costing me £100 per month and broadband that is so useless we don't even bother trying to use it and have instead reverted to using our EE hub which is brilliant. I am now in the process of cancelling my broadband and raising yet another complaint with the Ombudsman because Vodaphone wont listen to me. If you are considering Vodaphone DONT!!!! they are frankly appalling!
- Location
-
- Location
- Stockton on tees
- Reviewing
- Vodafone
- Date
- 2018-04-30
- Comments
-
I left origin to go to VODAPHONE good choice ? Not sure today is Monday I started with VODAPHONE last Wednesday 25 so it's been 5 days yesterday used this sites speedchecker 16 Mb a long way short of the promised 75Mb so I don't know what to do !m well within my cooling off period so it's a case of wait and see if it hits the magic number , I don't know if I've solved my problems that I had with origin that wastnt a speed issue it was RELIABILITY and contacting THEM .ive spent hours on this site reading people's views on lots of ISP providers and I've said this before there is no one size fits ALL and when this new legislation comes into force in MAY telling us WHAT speeds We CAN get not WHAT we can expect there's is going to be some fun ,if I don't get my promised speed I'll forget about the ISP ,trade my I pad for a cellular model and get a rolling SIM contract I only use it for browsing and reading various mags I've subscribed to I don't have hoards of kids using iPads playstationsand all the other things that use the web so bye from colin in sunny TEESSIDE tarra
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-04-27
- Comments
-
Switched over to vodafone as my mobile is with them and all went fine. The broadband speed is never as high as I'm paying for and it constantly drops out especially at peaktimes around 1800-2200 and the router is poor signal always drops out upstairs in bedrooms.
- Location
-
- Location
- Stockton on tees
- Reviewing
- Vodafone
- Date
- 2018-04-26
- Comments
-
I have just started with VODAPHONE yesterday 24/4/2018!was with origin .i had contact 3 different people to get my correct address I went live yesterday 10 am tried to register with VODAPHONE kept getting some error 491 ,had to contact techies had 3 different passwords finally got onto my VODAPHONE I haven't tried to register today 25 can't face it it is a farce !!!!! It really TALK TALK AND ORIGIN they were no bother THIS well it's sorted now ,but speed well I had 17 Mbs then it went to 8 Mb this morning it's been 9Mb then 2.5 Mb now it's 17Mb I quite frankly am sick of these ISP providers and these speeds they claim CAN reach I know they say it takes ten days to SETTLE in what does THAT really MEAN settle in BS i saw something recently saying the MASTS settle down? what is it a sailing ship ? Of course u have sites on the web telling you get a better router and some power line adaptors why don't the ISP providers with decent kit upfront I was told by origin the router was £40 pound and they will bill me "well I have 2 and I'll bill them I,m getting carried away now so I'll sign off tara
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.