1,510 Customer Reviews over 151 pages
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- Location
- wakefield
- Reviewing
- Vodafone
- Date
- 2018-04-25
- Comments
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Had it for four weeks and never worked. Had to ring every day for two weeks and make a complaint before someone told me the truth that it would take 2-3 months to be fixed.
They have oversold the capacity they have so in some cases all their customers that are connected to the same street exchange get very, very slow speed. I left and I am now very happy with now tv as it's just sky for less money.
- Location
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- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2018-04-24
- Comments
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Very slow, very unhappy
- Location
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- Location
- Warwick
- Reviewing
- Vodafone
- Date
- 2018-04-24
- Comments
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I was a bit dubious about moving to Vodafone Broadband as there seemed to be so many bad reviews of their service, but I have to say that the company has exceeded my expectations in every way. The changeover was handled quickly and efficiently, I was kept informed during the process, and the service was activated on schedule. The initial speed was very slow, but when I raised this with Vodafone they organised for an engineer to visit within less than 24 hours. He found a problem with the wiring in the main socket in the house and sorted it out at no charge. My current download speed of 40 Mb/s is even faster than Vodafone's claim of 38 Mb/s. This compares with the 36 Mb/s I was getting on a service rated at 76 Mb/s from my old provider, who definitely didn't do me proud. I'm a happy customer. Well done, Vodafone!
- Location
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- Location
- Mozambezi
- Reviewing
- Vodafone
- Date
- 2018-04-23
- Comments
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After 7 months of misery and lots of bad things Head Office resolved my complaint.
I'm getting Sync speed 68 Mbit/s and 65 Mbit/s Real download speed during Peak Hours.
So far best broadband I ever had
On sad note... you will need your own router plug in Voodoo box to enjoy trouble free experience.
- Location
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- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2018-04-22
- Comments
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The worst fiber-optic broadband I have had for over 15 years. Including, SKY, EE (the best) and others. Constantly keeps dropping signal or running very slow and vodafone are unwilling to terminate my contract. I have heard many similar complaints since and the same with their mobile phone contracts. Avoid at all costs!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-04-22
- Comments
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Well...I never took notice of these reviews specially about the dropping and I have now paid for it!! I though that this will happen to others and not to me!! How wrong I was! Changed from BT to Vodafone. They run on the same track but I don't understand why it drops so often when BT is pretty reliable (not a single drop in a year I stayed with them). Vodafone told me I needed to change the channel...kept doing that but no luck everyday at the beginning of the connection it dropped even for hours specially during the first 10 days. Sometimes i do work for home and put me in serious difficulties as delayed everything and deadlines I had to complied with . The speed-test I took were irrational, sometimes download was 53 out of 76 but most of the time in the 30s and even on several occasions 12, 15 and 22. Most of the time in the 40s . How do you explain this? Where is the Super-fast that they advertise? BT tried to persuade me not to move to Vodafone because if service goes down they do not have 24 hours service, so I told this to Vodafone and they told me they are wrong that they also have 24 hours support if line goes down. So one of the days that service went down and I had to do important work I rang support at 23 hours and in fact their technical support is NOT 24 hours, so they lied to me. The only positive thing i found was that I live in a four bed house and with BT even their super router as BT advertise and proud of, is a lot of nonsenses ( i still have to use an extender) but surprisingly with the Vodafone router connection reached all corner of my house when it worked (maybe a coincidence) but was dropping and dropping. It is really sad that a big company as Vodafone sells a product that are not able to provide to the public and moreover satisfy. They have so many problems (you only have to see this reviews) and is giving them such a
bad reputation. Or you have the equipment to provide a reliable service or better stay out Mr VODAFONE DIRECTOR please take note if you don't want your business to collapse. Customer services was OK never tried to put any hindrance when i decided to cancel (within the 30 days), the only annoyance is that when you call the usual stuff....if you want this press 1, if you want that press 2 and so on and so on...but when you get there it happens that it is another department and then there is another two telephone transfers before you reach the right department and you have spent 20 minutes on the phone waiting and another 20 explaining over and over again the issue. Why you bother to put an automated answering service it it never gets you to the right people. I think that Trading Standards should take notice of this, it is making people to loose so much time. Having said that this latter is the usual thing with all telephone companies and it is that they never learn....!!! I have come back to BT for the moment and for reliability but I have to say that among all the telephone companies BT has the the most dreadful customer service you can experience. You will be OK if you have no problems but if you do.... you better start saying your prayers beforehand....!!! I might comeback to Vodafone but before that I need to see that they have greatly improve and that they provide a steady service with no dropping! Of course, at the moment you get what you pay for....!
- Location
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- Location
- Stockton on tees
- Reviewing
- Vodafone
- Date
- 2018-04-21
- Location
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- Location
- Grays
- Reviewing
- Vodafone
- Date
- 2018-04-21
- Comments
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Worst broadband and terrible customer service. Messed with me for 2 months. I was getting 9-15 mbps on 76 mb package when they guaranteed 62.8 min speed. Previous providers speed was 30-32 mb on 38mb package at least but I thought Vodafone can be better and that was a mistake. After 2 months of almost 3-= calls weekly and hours and hours on each call I finally stopped their payments and told them to take me to court as they wouldn't even let me go.
TERRIBLE CS.
Their staff only work for salary and don't care about company's reputation or think about customer.
DONT BUY.
- Location
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- Location
- Reviewing
- Vodafone
- Date
- 2018-04-21
- Comments
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I sing the contact on 16 of March for 76 mbps. They promised me that everything will start on 23 rd of March,just arrived to home got text that my internet will start 4 of April. 4 of April internet was actived but router I got 7 of April:D
When I plugged into the wall off course nothing was working. I was calling to customer service many times and after waiting additional week 12 of April finally engineer came and fixed problem. Every single evening from aroud 6 pm speed of internet is around 2-5 mbps but now is all the time like this so I would say that I stuck without internet again.
I try to cancel my contract because I'm really tired of Vodafone. So if you don't want have problem with internet keep away from Vodafone.
- Location
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- Location
- Weymouth, Dorset
- Reviewing
- Vodafone
- Date
- 2018-04-20
- Comments
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Constantly drops out, usually runs at under 1 Mbs, ( was 30+ when first installed). waited on phone for several hours,. Cannot chat online with advisor because it keeps dropping out.
Terrible, will be changing suppliers as soon as contract is up.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.