1,510 Customer Reviews over 151 pages
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- Location
- durham
- Reviewing
- Vodafone
- Date
- 2018-07-09
- Comments
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Vodafone broadband not that good and no wonder they say if they don't get your guaranteed speed then you 15% off your bill reason is because they don't want you to leave and tech team was much use as a chocolate fireguard like bt and there corroded old technology lines what have been paid for over and over in ripoff line rental .Would I recommend these no as only getting the min speed which I don't know why they say on the stupid bt website btween 23mbps and 32mbps when you lucky to get min speed . ripoff Britain
- Location
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- Location
- Scotland/ Aberdeen
- Reviewing
- Vodafone
- Date
- 2018-07-08
- Comments
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I have tried to set up broadband with Vadafone for almost a month now. Making my order over the phone, Vadafone put in the wrong address. When I phoned to tell them this, they pushed my order forward an extra month, despite it being their fault. I then phones customer complaints who were to phone me back at 4.30. They called at 2.30. I then called again and was garunteed an activation date for the 16/07/18, which I was happy to accept. (Bear in mind I was originally meant to have internet on the 06/07/18). I then received an email from Vadafone telling me I'd get internet activated on the 20/07/18. 4 days after I was "garunteed" activation my comaints. Terrible expereicne, no one seems to know what they're doing...
- Location
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- Location
- Bathgate
- Reviewing
- Vodafone
- Date
- 2018-07-06
- Comments
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I've switched to Vodafone from a Sky almost a month ago.
From day one speeds dropped to 1/3 of a Sky speed, support was fairly easy to reach, but haven't proposed any help. After 10 working days (as they said that I have to wait till line will "stabilise") they organised BT OpenReach to come and check the line.
Unfortunately long story short, almost month later I end up without a broadband connection, without information when broadband will start working again.
For some reason Sky has worked > 2 years on a same line (with faulty line ?) and was fine, since Vodafone took over speed degraded and then dropped completely.
Useless and extremely annoying.
Avoid like plague !
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-07-05
- Comments
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Joined Vodafone Broadband recently and already leaving. Despite their promise of guaranteed minimum speed the speed has been very poor hardly reaching 10Mbps when it should be at least 35Mbps!! We had countless webchats and phonecalls and none of the playing with the settings, changing channel etc etc helped at all. Apparently according to many other unhappy customers the problem is the low quality router they provide you with! Goodbye Vodafone!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-06-29
- Comments
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Worthless company.
Signed up for Vodafone fibre broadband and landline telephone on 4th of May, and was given an activation date of the 21st of May.
That date came and went, no service. Called and was given a new date of 24th of May. That date came, no service.
Called and was given a new date of 30th of May, guess what? No service...
Called and given new date of 7th of June. You'll never guess... NO SERVICE...
Was away for a while, called them on 20th of June. Was told it would be working in 48 hours, and that they would call be back to confirm.
Got no call back, and no service 4 days later...
Called on 25th of June. Spoke to someone with a brain that did some tests and arranged for an engineer to look at the exchange. On the 27th of June I got a call stating they needed to visit my home to check the cabling.
Engineer attends on the 29th of June, and says the cabling at the exchange hasn't been done at all.
They will forward the info to someone else that will need to attend at street level again, and gave no ETA...
Avoid Vodafone at all costs...
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2018-06-28
- Comments
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Very happy with everything that Vodafone are providing in terms of their home broadband. The service, speed, cost, set-up, information they send are all first class. Have recommended the service to my friends as I believe it's great value.
- Location
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- Location
- Wokingham
- Reviewing
- Vodafone
- Date
- 2018-06-27
- Comments
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I have recently joined. Was kept informed of my order every step of the way. Broadband went live on the day stated and very happy with the speed so far. Router seems fine and get a good signal
- Location
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- Location
- Southampton
- Reviewing
- Vodafone
- Date
- 2018-06-27
- Comments
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Abysmal. Just abysmal...
I took up Vodafone broadband as I was a mobile customer too, but this service was so bad it has lead me to leave Vodafone fully as a customer.
At first the broadband would work for 30 secs before dropping out for 45sec, this then grew to 90secs of dropout. After a week I'd had enough, I have never experienced this with broadband. Completely unusable. I went with another leading provider within 14 days cooling off period.
I will stick with one of the big names sadly as it will cost more. But the broadband service provided is much more reliable.
- Location
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- Location
- sheffield
- Reviewing
- Vodafone
- Date
- 2018-06-24
- Comments
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VODAPHONE-AVOID...AVOID..AVOID
I switched to Vodaphone as I wanted to block certain websites..this worked for a few weeks ONLY, after 4 calls and 4 hours on the phone this still wasn't back working and Vodaphone tried to blame me NEVER AGAIN
- Location
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- Location
- Devon
- Reviewing
- Vodafone
- Date
- 2018-06-24
- Comments
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Appalling charges with Vodaphone. I received a £215 bill for one month. I had only one warning during that time indicating my data was over. I found several cases of this on forums. I will no longer use Vodaphone. If you use it make sure you check that your phone is connected to your wifi and not accidentally pushed off or you will be bankrupted. This is the only way I can explain my data usage. Customer service was completely unsympathetic to this issue.
- Location
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