1,510 Customer Reviews over 151 pages
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- Location
- Cambridgeshire
- Reviewing
- Vodafone
- Date
- 2018-04-19
- Comments
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AVOID!!!! If there was an option to give zero stars I would. Had broadband with VF for 4 months now, internet drops at least 4 times a day, speed is so slow, lucky to get 9mbps through WIFI and ethernet. I work from home and this is a severe problem. The morons at tech support send us round in circles. We discovered not all of our issues have been logged. We were told twice we can leave without cancellation fee and compensation if the problem cannot be solved within 48 hours. It's now been 4 months and the broadband is so bad that we have now lost all internet connection for over a week. VF's response...the tech team will get back to you in 48 hours! APPALLING! We have logged a formal complaint and told we have to wait at least 14 days while they 'investigate' before we can cancel. What a load of BS!
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2018-04-17
- Comments
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Broadband randomly drops when not in constant use and speed is variable at best. The issue for me is that they have just doubled the cost of my broadband with no notification other than sending me the new bill. Apparently, I went out of contract four months ago and no one thought to mention it, so they have the freedom to charge me what they think fit. Customer support were pleasant but couldn’t do anything beyond refunding the increase this month. This isn’t the first time they have done this.
- Location
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- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2018-04-14
- Comments
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Appalling service, they promised the internet service to start on the 4th of April, then due to an unknown fault they delayed it until the 13th. However we could not use Internet until several calls in the 14th. Compensation? £15 and a very arrogant manager called Robert with no manners irle customer service skills...
- Location
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- Location
- Maidenhead
- Reviewing
- Vodafone
- Date
- 2018-04-13
- Comments
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BEWARE - A few weeks ago we started experiencing intermittent service and slow speeds , so I complained and after more than an hour on the phone they agreed with my theory it wasn’t my laptop or my connection that the was the problem ! I insisted they raise the query and I never heard back . After 4 online chats and 2 calls all iniatated by ME not VF they have agreed I can cancel at no cost or fee as they cannot provide the speeds or close to it at peak times . They are not delivering on their contractual obligation - that’s all! After 4 weeks and them saying it’s a BT Opemreach problem they now say it’s been resolved as best as possible as it has to do with congestion and overcrowding on their lines. Basically they were customer greedy and are now chocking on their greed ! I’m going to write to the ombudsman’s as it’s poor service and poor sales management that have led people into signing up for something they cannot deliver on ! I have 3 mobile contracts too so it’s not like I’m trying to get it for free but I’m not paying £20 / month when I should be paying £2 as I only get 10-15% speeds at peak times . C u VF BB .
- Location
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- Location
- Harrow, London
- Reviewing
- Vodafone
- Date
- 2018-04-13
- Location
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- Location
- South East London
- Reviewing
- Vodafone
- Date
- 2018-04-09
- Comments
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THE WORST CUSTOMER SERVICE I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH. I didn't think one company could be as bad as Currys Pc World, but Vodafone has topped it. I am under contract with them with mobile and broadband. Cannot wait to be free of them.
Switched from BT, stupidly. The speeds promised are absolute rubbish, which makes no sense because in my area VF are using BT lines.
We had an engineer come out, nothing, hours on calls to "tech support" nothing. I am at my wits end with this company. AVOID.
- Location
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- Location
- Luton
- Reviewing
- Vodafone
- Date
- 2018-04-07
- Comments
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Signed up for broadband on 5 April. Then started to read all the bad reviews so I cancelled contract on 6 April. Told it takes 48 hours to cancel even though they signed me up in seconds. Although I cancelled the service yesterday I find today they have put through a Direct Debit on my bank account. Trying to call customer services and no one answers. Will stay with BT although more expensive at least it is a reliable service and they answer the phones!
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2018-04-06
- Comments
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Very disappointed with the speed received on the line. Customer service did try and help, but no improvement at peak times. Paying for 38Mb but receive about 6-10Mb in the evenings. Very poor. This is likely due to the insufficient backhaul capacity - Vodafone has oversold their packages in the area with promises that the infrastructure they lease cannot maintain. Avoid.
- Location
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- Location
- en5 1lw
- Reviewing
- Vodafone
- Date
- 2018-04-06
- Comments
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hello,here is my experience with Vodafone,i switched from talk-talk to Vodafone 3 weeks a go no internet at all,been so sad and i tried to call them for 3 weeks time every couple days if there any update, they all lies,dont believe today i have the internet and the compesation they counted for me is 90pence per day,haha 3 weeks no internet,waisted at list 18 hours call them whats going on =17£ ,and the reason is not them fault
- Location
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- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2018-04-05
- Comments
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Stay away! After years with Sky Broadband and TV Package, we decided to cancel the TV and look around for another provider! Vodafone had a good deal on at the time so we went with them.
Since then, we have struggled to get any reliable service during peak hours. Devices taking multiple attempts to get connected to the WiFi, Netflix and Amazon Prime refusing to load and when it does and we navigate to our program of choice, it fails to play. Our mobile phones don’t download the images on websites we are browsing etc.
I have no biased for Sky, there bungle became to expensive after some initial offers expired, but we never experienced anything like this! It’s nothing short of appalling!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.