1,510 Customer Reviews over 151 pages
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- Location
- Taunton
- Reviewing
- Vodafone
- Date
- 2018-07-23
- Comments
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So arranged to have Vodaphone Fibre June 21, via chat. All arranged or so I thought to be connected 23 July, they put up a DD 22nd June....not taking any chances there. Today is 23 July, router arrived a couple of days ago so all set up and ready !!!! Router on since midnight 22nd but no connection by 4pm so I phoned, guess what THEY HAD CANCELLED THE ORDER 2 DAYS AGO, apparently not enough info on joining, they hadnt bothered to phone or email or god forbid write to tell me. CS guy offered to put me through to "correct dept" as they would sort it, told him it could stay cancelled since they did not even have the common courtesy to inform me. Vodaphone your customer attitude is abysmal.
- Location
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- Location
- Torquay
- Reviewing
- Vodafone
- Date
- 2018-07-23
- Comments
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I switched to Vodafone after BT put their prices up again. It couldn’t have been simpler and Vodafone were superb. The new router is better than the BT router too. It all happened by 9.00 am on the day of switchover. I had a lot of pressure from BT not to move away from them, in my view it was heavy handed and OTT.
- Location
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- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2018-07-22
- Comments
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The speed of the broadband is great when the line is stable... Since we took out the contract with Vodafone 5 months ago we have had 4-5 dropouts a day and maximum of 3 days with no dropouts! Their support is friendly but repetitive and goes around and around with tests that just don't work but they refuse to try anything new, replace hardware or let me talk to the next level of support. Unless you enjoy spending your time on the phone being told the same thing over and over please avoid for your own sanity!!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-07-21
- Comments
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I am appalled at the level of disservice provided by Vodafone over the last 14 months.
I have lost countless hours of my life on the phone, trying to resolve issues caused by Vodafone's wrongdoings.
Here's a description of my experience trying to order Vodafone home broadband:
I order broadband and on three separate occasions the Openreach engineer does not turn up at my house to fit the internet. Vodafone blamed Openreach and vice versa on each occasion for the incorrect communication that caused the mistake. Either way I lost three seperate days of annual leave as a result.
Several text messages were also sent to my phone saying that an engineer was due to get sent out. Luckily I phoned Vodafone first, before booking another day off work, who informed me that these messages were incorrect.
It took me close to four months till the internet eventually got fitted. Which was frustrating as I know that if I had went with Virgin, it could have been done within 5 working days.
While all this was happening, I made a number of complaints over the phone and had to explain my story countless times to different people. I was passed from person to person, but nothing ever really got resolved and I felt my complaint was never taken seriously.
I spoke with someone in a more senior position, who said to compensate me for my inconveniences he would give me a free dongle device, so I had internet in the interim. He told me it would cost me no money, but I had to sign up to it and he would credit my account so I would never pay.
I found out this week, that Vodafone have been charging me £32 a month for the last 14 months to use this device and that the whole time I have been using that device in my flat for internet and that the £21 broadband I ordered was never fitted when the engineer came out. He simply fitted the slower and more expensive Mifi device instead - which was not what I ordered.
I complained over the phone about this several days again and I was told that someone would phone me back after looking into my case - I received no call.
I received a text message to my phone saying that an engineer would be visiting my flat to fit the broadband, even though I didn't schedule a time with anyone (I am at work a the time that came through on the text).
In short, as a long-standing Vodafone customer, I find the way I have been treated disgraceful. I have been misled, miss sold to and been caused a lot of unnecessary stress.
I have lost all faith in this company. This letter is purely for documentation purposes.
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2018-07-20
- Comments
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Fast, reliable no issues in 18 months.
- Location
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- Location
- KEMPSTON
- Reviewing
- Vodafone
- Date
- 2018-07-19
- Location
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- Location
- Guildford
- Reviewing
- Vodafone
- Date
- 2018-07-18
- Comments
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I switched from BT a month ago. The switch went smoothly on the day promised. I havent checked the speed but it has been enough to watch copious amounts of Netflix without buffering. I am very happy with the service. Plus I just realised I now have free voicemail on my landline. So overall getting as good service for half the price. Would recommend.
- Location
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- Location
- MAIDSTONE
- Reviewing
- Vodafone
- Date
- 2018-07-16
- Comments
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Absolutely shocking customer service experience from the moment I placed my order. Engineer visit was confirmed for the wrong date twice then actually happened in the afternoon instead of the morning. Router delivery was arranged for the wrong address, on the wrong day and then incorrectly rearranged for the same address at a different time. When you phone customer services they do not make notes which are accessible to livechat. The service syncs at 45meg when on the engineers diagnostic equipment it should have been closer to 80 - vodafone support refused to call me back, then sent me a text message blaming my wifi (this is a sync speed issue), they were not interested in putting my call through to openreach and went straight for the 15% money back without doing any further investigation - still within my cooling off period, considering trying someone else.
- Location
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- Location
- Bradford west yorkshire
- Reviewing
- Vodafone
- Date
- 2018-07-14
- Comments
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Swapped to vodaphone fibre June 2018 was told I would get a great speed all went smooth in the transition etc that's where it ended as soon as I got connection
Was sold all whistles and bells and the promise that if the speed was an issue they would resolve it and reduce the price until fixed
Well been with them now two months the speed is not fixed it's the slowest speed I've ever had and my bill is lower that's it
And they have told me I have the right to cancel as they have not delivered what they said they could can't even deliver the minimum speed guarentee either
Big mistake swapping services sounded great with all the promises of doing what other companies don't
I would have happily paid more for a higher speed didn't join to get a lower speed
Joined to get a promised better speed and service from a company as big as vodaphone you think they would be able to deliver
Not make false promises
- Location
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- Location
- Lincoln
- Reviewing
- Vodafone
- Date
- 2018-07-10
- Comments
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I had a great deal with my broadband from Vodafone and it initially seemed ok, but more and more the problem has been connecting to the wifi, I can't help but think the wifi router is rubbish and it is time for a new and upgraded one. perhaps then my loyalty would not be in question.
- Location
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