1,612 Customer Reviews over 41 pages
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2016-12-23
- Comments
-
Absolute rubbish. Very slow and disconnect every few mins.
My mobile internet 3G is much faster than ee.
Rubbish customer service also few time in last 7 months it was disconnect for few days complete without Internet.
- Location
-
- Location
- Newport
- Reviewing
- EE
- Date
- 2014-11-13
- Comments
-
Never before have I dealt with such an incompetent, rude, disorganised and pathetic excuse for a 'service' provider. Two months after entering into a contract with them, they are still failing to provide any connectivity whatsoever. Their technical support team is rude and uncooperative, interested only in getting you off the phone. I've been hung up on more than once and often find them to be happy to defend their terrible service.
The 'second level' technical support are just as bad. Calls are not returned, you can it thought to speak to them yourself because 'they are too busy to talk to you right now', and when the elusive, mythical engineer appointment appointment is finally allocated, he doesn't even bother to turn up.
So, two whole months on, I am stuck in a contract I cannot get out of, not once have they provided any broadband service whatsoever, and now I'm told they won't cancel the contract unless I pay them £260.00.
They are thieves, liars and time wasters. Please please please do yourself a favour and go somewhere else. I wouldn't recommend EE to my worst enemy.
- Location
-
- Location
- Surrey
- Reviewing
- EE
- Date
- 2016-01-20
- Comments
-
Wanted to rate no stars but wouldn't let me . Do not get we broadband . Paying for Fibre for the past year and a half , never had fibre speeds ever they have breached there contract with me , trying to get at least a years refund although I should get the full year and a half and compo for loss of earnings , currently in the process of sorting issue with ombudsman and going to ofcom and also seeking legal advice should I not get my refund . Promised refund and callbacks hasn't been done they tell u all diffrent things to fob u off , they provide u with the worst service ever , and still take your money . They won't even cancel your contract when u ask them to . They even try and charge I for engineers when your broadband doesn't work properly . Avoid at all costs . I will get bk with another review if and when this is all resolved .
- Location
-
- Location
- Widnes.
- Reviewing
- EE
- Date
- 2018-09-27
- Comments
-
The worst broadband company ever! Speeds average 1mb/s! USELESS!! EE cannot deliver an adequate broadband and simply hide behind a tissue of misinformation! This company is fundamentally dishonest. KEEP AWAY!!!!
- Location
-
- Location
- Bridgend
- Reviewing
- EE
- Date
- 2014-12-31
- Comments
-
Signed up on 10th Dec, told earliest engineer could make it was 29th. Cancelled mobile broadband in readiness. 29th came, I waited in for engineer but no sign of one. Rang EE to see if one on way and was told that our order hadn't been put through!! Someone should have rung us, but they were too busy. It would be another 14 days before an engineer could come. Will cancel and go back to mobile broadband, I think. From reading the reviews on here, sounds like I had lucky escape. Terrible service.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-02-10
- Comments
-
One star may be too high for the service we have received. I have racked up phone bills for calling their support from my mobile when their services are down (frequently). We were offered an upgrade and the sales team kept saying our charges would go down - I asked her the catch and it turns out it included paying more than 50% of the annual cost upfront. Can't ever get hold of them (48 minutes on hold last night, only to be cut off by the operator when I finally got through). Overpriced, the service often doesn't work, and no notification when they put our charge up. I took over the contract when a former housemate moved out having not paid rent or bills for some time - EE even made it difficult for me to ring up and pay the money we owed them! Now 2 years on, they are still unable to put me as the main account holder, answer my questions or use my email address or tell me what the one on our account is. Basically, they are rude, unhelpful, and take no responsibility for the 'service' they provide.
- Location
-
- Location
- Shrewsbury
- Reviewing
- EE
- Date
- 2016-01-20
- Comments
-
Worst broadband provider I have ever been with. Internet turns off every 10 minutes after 9pm. When you phone for help they are rude and send you to someone in India. When I told them I want to cancel they put the phone down on me. I would never go back to them.
- Location
-
- Location
- Reviewing
- EE
- Date
- 2016-05-12
- Comments
-
If it was possible to give zero stars I would. We only got it because a flatmate got "a great deal" on it. All I can say is you get what you pay for. The speed was utterly cr@p and this was when you were lucky enough to actually get signal. If you are in uni and needing the Internet a lot, DO NOT GO WITH EE. In fact even if you aren't in uni I wouldn't bother. Total waste of money and customer service were no help either.
- Location
-
- Location
- Sheffield
- Reviewing
- EE
- Date
- 2016-12-28
- Comments
-
This company has caused nothing but headaches since getting their broadband service. I finally decided to switch providers but even after receiving confirmation of cancellation back in May, I was still being charged. I then had to inform my bank that payment should not be sent to this company. After speaking to 5 different customer service representatives telling me that all has been rectified, this morning I get a call from billing trying to know why I haven't paid! Mind you, I've been with another company for several months, getting excellent service that doesn't drop every hour and I still have to deal with a garbage company like EE. After speaking with the EE representative again, a few minutes later I get a text from my current company stating that my service has been cancelled as requested. I was informed by that company that a service provider has seized my service with then in order to take over my account!!!! When I contacted EE they claimed that they didn't do it. I find it really suspicious that shortly after speaking with an EE representative, my current company's service is seized by EE! What evil people! Now I have to wait two weeks for my service to be reinstated by my current company who by the way has been doing an excellent job as my service provider. If EE thinks I will deal with them again, I will never. I hope everyone sees this review. Tell your friends and family not to deal with this dishonest and sneaky company. Evil people! When I was with EE, they provided horrible service and were dishonest in their dealing even after I cancelled my account with them. I hope never to deal with this again.
- Location
-
- Location
- Hampshire
- Reviewing
- EE
- Date
- 2014-03-26
- Comments
-
Right,this Company is just so bad,their broadband is quite frankly disgusting .They lie about not slowing the speed down at peak times but then again its always slow anyway.Their customer service is just terrible (Cue shouting Indian fella who does not give a f**k and just tries to sell you more crap to add to your monthly bill ).I will be getting rid of EE as soon as i can and their mobile service aswell because thats no better either! Avoid them please i beg you !
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2016-01-20
- Comments
-
Well it's taken me at least 30 seconds just to get on this page to write a review....so I guess you know where this is going.
I've had ee wifi for just less than 24 hours and I'm still in the cooling of period so tomorrow I will be cancelling this poor service, how on earth they get away with giving people this is beyond me...absolute garbage, I just left sky who where good (for Internet only) and wanted to start saving a few pennies this year so joined this joke company...BUT IF YOU ARE THINKING LIKE ME AND WANT TO SAVE PENNIES THEN DO NOT, I REPEAT DO NOT GET THIS CRAP...POOR POOR POOR...THAT'S ALL I CAN SAY ABOUT IT...
- Location
-
- Location
- Wolverhampton
- Reviewing
- EE
- Date
- 2016-12-15
- Comments
-
Not worked since I have had it and I got it January this year (2016) called and called to get it sorted and nothing was meant to send an engineer out didn't come tried to cancel I couldn't without having to pay for the hole year and was meant to get a call out by been waiting about 2 months and nothing only an email off bt saying they would contact me soon still nothing now keep getting bills when it's meant to be on hold until the problem is resolved all I can suggest is never go with EE everyone I know has problems might be cheap but still not worth the money.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2017-08-28
- Comments
-
Traffic manage the hell out of it, always drops out. Meant to be getting 17mbs but 4G works a hell of a lot quicker!
- Location
-
- Location
- MIdlands
- Reviewing
- EE
- Date
- 2013-12-15
- Comments
-
a dysfunctional service which when complained about just received a load of defensive garbage
- Location
-
- Location
- Parallel universe to EE
- Reviewing
- EE
- Date
- 2014-11-13
- Comments
-
Should be no stars for this lot.Have had an intermittent fault all the time I have been with them. Call centre in India is useless as they just say we want to do more tests even after they have sent the wrong engineer out.Don't seem to want to get Openreach involved when it is them I need to fix it.Faults team don't ring back to arrange appointments. They just make you agree to pay £60 before they will book the engineer. You really don't want the hassle this lot will give you.My contract ends soon so I will change then.
- Location
-
- Location
- Glasgow
- Reviewing
- EE
- Date
- 2016-09-07
- Comments
-
Worst internet company ever. Internet speed consistently slow. So slow that you can't have a conversation on Skype even without a video. Useless.
- Location
-
- Location
- Todmorden
- Reviewing
- EE
- Date
- 2017-05-31
- Comments
-
This is the worst broadband going, been using EE services for 10 years never have experience anything negative until now
- Location
-
- Location
- worcester
- Reviewing
- EE
- Date
- 2014-10-16
- Comments
-
My broadband running at 0.93 mbps at present new router new filter ee still says no problem even tho they know the speed it's running at. I've made 25+ calls to be palmed off with try this try this,this will fix it...IT DOESNT!! Was finally told yes there is a problem the tech team will ring today between 1800-2100 no surprise they did not ring..will be switching providersat the weekend ee are shocking avoid at all costs!!!! Absolute shambles
- Location
-
- Location
- Cheshire
- Reviewing
- EE
- Date
- 2014-12-06
- Comments
-
If I could put zero for the above I would. My new broadband was meant to start 6 days ago. They are telling me that it will not work for a further 13 days. Here comes christmas with no broadband. I have been told conflicting reasons day after day and am fed up. I would not recommend ee to anyone!
- Location
-
- Location
- Surrey
- Reviewing
- EE
- Date
- 2015-09-17
- Comments
-
This is the first online review I've ever done. I've felt compelled to express just how bad the EE broadband service is and hopefully save someone else from all the grief I've experienced with EE. I was persuaded to take up the offer of EE broadband and move over from Talk Talk (who themselves are pretty poor). Regretted it ever since. Customer service is possibly the worst out there and the Broadband is very slow (when it's not dropping out). I've had 2 EE engineer visits and an engineer from BT, but still the issue cannot be resolved. After spending literally hours on the phone to EE I'm fed up with calling the call centre to report no internet but today I felt a sense of relief when callling to cancel my contract. After giving my valid reasons for cancelling this appalling service, the impertinent, odious little creep I spoke to actually had the audacity to suggest there would be a 'cancellation charge'! I swiftly corrected him. Moving to Virgin now and can't wait to be rid of EE.
- Location
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- Location
- Hampshire
- Reviewing
- EE
- Date
- 2015-11-20
- Comments
-
I cancelled my contract and asked on the phone if it was OK to go ahead and remove EE from my direct debits on online banking. The person on the phone said that yes, as a payment had just come out I was OK to cancel the direct debit. EE then tried to take a further payment after I'd cancelled the direct debit. When I received the letter stating that my payment hadn't been collected I contacted the customer services to explain the situation. After being put on hold for 20 minutes while the operator spoke to her manager I was told that no, I had to pay the last amount as they had no record of me cancelling the account. I had to re-cancell the account. I was told either to pay up or to go through to the customer complaints process. I didn't pay, initially believing in the process, then filled out the customer complaints email but got no answer. I thought the problem had been dealt with but then received another letter threatening my credit rating and that my 'debt' would be sold to a collection agency. I called the number to pay the amount because I don't want that, and even THEN it wasn't easy - the automatic payment process switched to a person who needed to take all my details again. When she asked for the payment due date on the letter (there isn't one) I was told I couldn't make the payment. So now I have to pay but can't pay. After I took her employee number so that I could try the complaints process again she magically could take the payment without the mysterious disappearing due date. Please for the love of humanity, if you're reading this before getting into a contract please don't sign with EE or Orange, or T-Mobile (they're all the same company).
- Location
-
- Location
- staffordshire
- Reviewing
- EE
- Date
- 2014-05-08
- Comments
-
Do not go with EE for mobile or broadband
Arrogant, liars and Indian call centre operatives who cut you off because they don't want to do any work.
Also, when you email the complaints link, they send an email back telling you to phone their technical helpline. Obviously they do not read the emails if they did they would know that the complaint is about the technical team.
Slow, 30 mins for a page to download, 1 hour calls to tech team with no resolution. I am now paying for a service that i can't use and they will not call me back or make any attempt to fix it. I just keep getting emails that are clearly stock responses and do not address the problem.
I have now written a letter as that is quicker and less stressful than dealing with overseas call centres and stupid long phone calls. I am now going to stop the direct debit and let them take me through the courts if this problem is not resolved within 7 days. I am not prepared to pay for a service that i cannot use.
- Location
-
- Location
- UK
- Reviewing
- EE
- Date
- 2018-09-27
- Comments
-
The worst possible service i had ever got!!
I paid for a a pack with cellular data i couldn't use because of a problem on their end and they didn't manage to help me fix it.
and when i asked for a refund they just tried to wear me down and avoid talking to me.
Really poor service, the worst i had ever experienced! never use them
- Location
-
- Location
- Hertfordshire
- Reviewing
- EE
- Date
- 2014-12-31
- Comments
-
This has got to be the worst internet provider ever.. It is quicker to post a letter than send an email on this pathetic excuse for an internet provider..Have been trying to cancel my contract, but they want a ridiculous amount of money.. DO NOT SIGN UP WITH THIS COMPANY.. you will regret it..
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-11-20
- Comments
-
Awful broadband service and when I say awful I mean atrocious. I changed from virgin media with the promise of better broadband service, I was expecting an improvement in the Internet which was fine before. But instead I have gotten a non existant internet service instead. Not only can it not give Internet to our whole flat ( whicn isn't that big) it constantly cuts out in areas that are its strongest Internet spots for connection. Avoid avoid avoid! Maybe with less customers they'll review the absolute trash of a service their providing.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2016-09-16
- Comments
-
Ok so just to pre-warn everyone in advance, do no use EE for your wifi they are shocking. The wifi is so slow and ours stopped working for a month during which I called them almost every day and was spoken to very rudely. I was told I would receive proper compensation for the time I wasted and the time without broadband. I was offered £2 compensation. £2!!
So I really wouldn't waste your time by going with them, look online for some good deals first.
- Location
-
- Location
- kent
- Reviewing
- EE
- Date
- 2020-06-05
- Comments
-
EE is a joke with no integrity and no customer service and support.
I have been with the EE since 2018 and I renewed my contract paying £30/mnth in February as I was told I will be getting 47-71 Mb/s estimated download speed range. And that is what I got exactly for 2 weeks and then it dropped down to 28-30 Mb/s.
I gave them a call and the guy who spoke to me told me they will send an engineer to look for any outside connection faults. And if the problem didn't get fixed and if the service did not work as expected then I can terminate my agreement without any charge. When I asked him if I have to be at home, I was told I don't really have to be there as it was an outside job. After a couple of days, I got a message saying there wasn't any fault.
I thought the service will get better so, I waited. But there were no changes and I decided to cancel my agreement and move to a different provider.
I got this letter saying I will have to pay the termination charge of £158.07. Now as I had the right to cancel the agreement as discussed, I gave them a call to clear things. Sounds crazy, I had to talk with 5 different staffs and I had to be on the phone for more than 2 hrs just to talk on this matter and get things clear.
The lady I spoke to in first place told me THE ENGINEER WAS NOT ABLE TO BE THERE BECAUSE OF CURRENT COVID SITUATION and was trying to help me out. The line was kept on hold but after a while, the line cut off. I waited for 5-10 mins hoping I will get a callback. Nothing came.
I gave them a call again and spoke to this guy and mentioned him the same thing again. Guess what, the line got cut off.
I had to call them again and this guy, the third person I spoke to told me I have to pay the charge because THE ENGINEER WAS THERE AND THERE WAS NO FAULT WITH THE CONNECTION.
Now, WHO SHOULD I BELIEVE TO???????????????????????????????????? the lady I spoke to in first place or this guy.And guess what, I told him they are saying me different things. As soon as I mentioned to him that, he transferred the call to another staff from the technical section.
Now, this lady told me because of this current situation they need at least 90 days to fix the problem and I am not allowing them to do that and that is why I have to pay the charge. I tried to explain to her but then she transferred the call to her manager. Now, the manager told me the engineer did come to my property and I DIDNOT GIVE HIM AN OPPORTUNITY TO GO INSIDE MY HOUSE TO RECTIFY THE FAULTS. Also, they expect a call from me if the service is not working properly.
My question is how many times do I have to ring them and tell them about the same thing again and again. Also, EE usually put you on hold for long and they transfer your call from one staff to another having you explaining the same thing again.
As you can see people are saying different things just to make me pay that charge. There is no big issue with paying the charge but since they are lying and making things up, that is clearly a lie. Can say, that is a fraud. This manager told me this is how they do the job. But I say that is how they rob the customers. I am ready to go forward with legal terms as I cannot stand it. After this, I am never going back with EE even though they give me free service and I would not recommend anyone if you are a person with the principal and you don't want to get robbed.
- Location
-
- Location
- Birkenhead
- Reviewing
- EE
- Date
- 2018-06-09
- Comments
-
Broadband from EE is a disgrace!
Too slow to do anything with. Dead slow for downloads of even emails. Forget streaming its impossible. And the so called joke that they call customer services, Just keep away from this organisation unless you want tone of grief!!!
- Location
-
- Location
- Helsby
- Reviewing
- EE
- Date
- 2018-06-28
- Comments
-
Dire broadband. The worst and slowest I have ever encountered. Dire customer services. Dire company to deal with. No interest in the customer. Internet download speeds so bad it gets unuseable. AVOID!!
- Location
-
- Location
- ilminster
- Reviewing
- EE
- Date
- 2015-02-28
- Comments
-
Never had such bad service, always slows down when mothly payment due and get messed round firstly they say its not them them its my computer, just a load of bollicks, it takes on average 2 hours to get through to them to be given a load of crap.would not even recomend to my enemys let alone friends. steer clear from the worst service and speeds on the net
- Location
-
- Location
- Dover, Kent
- Reviewing
- EE
- Date
- 2015-08-30
- Comments
-
awful. we bought it to use with a new smart tv and even with the cable going to the tv it wont work for more than 10 minutes. wifi will work 50% of the time and to top it off we were promised a free gift when we joined up which we have never received. would not recommend.
- Location
-
- Location
- Winchester
- Reviewing
- EE
- Date
- 2015-11-06
- Comments
-
Be very careful with EE broadband.I'm unfortunately stuck with EE for another 2 years (waiting for FTTC to come to my area) and I have to say I can't wait to leave them because their service is awful. I tried to report a fault to them but they ignored what I said and gave me the same useless troubleshooting methods which don't actually help at all and is just an excuse for them to say they "tried to help". They won't fix the fault because they are waiting for FTTC to fix the problem which saves them money and hassle of contacting openreach who manage the exchange. The connection itself is terrible, it's unreliable with spikes in ping and packet loss which occur every day and happen more than once.
So if your thinking of going with EE think again.
- Location
-
- Location
- Wirral
- Reviewing
- EE
- Date
- 2016-08-14
- Comments
-
Its very crap! The internet is always down and when it's up and it's so slow I might aswell not even use it! So annoyed!!!
- Location
-
- Location
- Bury
- Reviewing
- EE
- Date
- 2020-08-17
- Comments
-
They’ll set up a broadband appointment with you two weeks in advance at the earliest, you’ll take off work to be home for the setup, then they will no-call/no-show, then they won’t do anything to fix it besides call the next day with another list of appointments you will have to take even more work off for :)
- Location
-
- Location
- Norwich
- Reviewing
- EE
- Date
- 2018-03-11
- Comments
-
This is the worse company I have ever delt with in my life. We lost broadband because other network took our line, but EE never told us or confirmed if we wanted to leave. They just took our broadband away and charged us over £380 for the rest of the contract. It took so long to work out what happened as the customer service was awful and they have no idea what one another are doing. They couldn't even put the correct address in. The guy dealing with it did it all wrong, left it then just went on holiday for a week. We probably spent about 6 hours on total trying to get them to essentially plug the Internet back in. But apparently its more complex than breaking the enigma code to them.
Not only this but they were charging us fibre speeds, when fibre wasn't available in our area. They said they would send a refund cheque, but never did.
We lost connection and a month later it was not sorted so we decided to leave and get a new provider. However they still carried on taking money so we blocked the direct debit. They sent us threatening letters even though we have no account with them anymore.
We couldn't even make a complain as they just, pretended the manager was in a meeting then hung up on us.
They have cost us mobile data, new set up fee for new company, overdraft fees and loss of business, plus we have been without Internet for so long, that Netflix and everything we are paying for has been wasted.
They need to stick with mobile phones and leave broadband well alone. They are criminals and con artists oh and absolutely stupid and incompetent at their jobs. Better off replacing their staff with monkeys on typewriters.
- Location
-
- Location
- Rainhill.
- Reviewing
- EE
- Date
- 2018-05-11
- Comments
-
Truely unbelievably bad service. Terribly slow broadband that is often difficult to log on to. Terrible streaming with constant freezing. And like people say the customer service is terrible. It is so so bad it's unbelievable. Really don't go near EE....you will be sngry and frustrated.
- Location
-
- Location
- Kings lynn
- Reviewing
- EE
- Date
- 2014-03-26
- Comments
-
It was fine for a few days then it all went down hill. We lost our internet and when we phoned to ask why they said that the internet will not be up for 2 weeks. because they "accidently" disconnected us and then they told us to go and buy a dongle out of our own money and we all needed the internet for important courses and homework so we had no choice but to buy one. Thanks alot ill be sure to tell everyone of my experience.
- Location
-
- Location
- Cambridge
- Reviewing
- EE
- Date
- 2022-06-14
- Comments
-
I am absolutely disgusted at the way the staff treated my 78 year old nanna and 80 year grandad. They where so confused as they didnt understand phone talk they where talked into two contract phones they only went in to have someone fix my nannas phone and after 3 hours they forced them into two contracts and even changing there landline making there bill nearly £100! My grandad went in four times because he didn't understand why his phone wouldn't work he then tried to cancel it and was told he had to call in which he has done now he has to turn his original phone off as he's received countless nasty texts and horrible phone calls DO NOT USE EE!
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2015-09-18
- Comments
-
I took a contract out on 13.08.15 with EE for broadband, home phone and EETV.
Today it is 18.09.15 and I still have no broadband, phone or EETV. I was told I would have wifi today, and this morning I received a text to say it will be switched on at 23.59! I am also supposed to have EETV..... No one has contacted me still about even delivering the box to me!!! I signed up for this 5 weeks ago and I still don't have it. I have written to cancel and will be calling around in my lunch break to find someone better than these cowboys!!!
- Location
-
- Location
- derry
- Reviewing
- EE
- Date
- 2016-02-20
- Comments
-
Initially no phone and no broadband. now no broadband. NOBODY IN CUSTOMER SERVICE KNOWS ANYTHING. DIFFERENT ANSWERS....JOKE! OFCOM SHOULD FINE THESE GUYS PROPERLY
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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