1,612 Customer Reviews over 41 pages
-
- Location
- Llanelli South Wales
- Reviewing
- EE
- Date
- 2015-10-23
- Comments
-
The biggest disappointment in writing this review is that I have to award one star. EE don't deserve any stars at all. They expect you pay for a service they don't provide. Their technical departments level of knowledge is non existent. After over 10 hours on the phone over five days they produced no resolution. Everyday a different excuse - all lies. Use EE at your peril and only if your happy dealing with liars, robbers and cheats.
- Location
-
- Location
- SOUTH OCKENDON
- Reviewing
- EE
- Date
- 2018-01-07
- Comments
-
This is a joke of a company DO NOT USE THEM
- Location
-
- Location
- Liverpool
- Reviewing
- EE
- Date
- 2018-07-13
- Comments
-
EE broadband really is disgraceful. All the time it is crawling pace downloads, my Amazon Firestick worked great with SKY but now I cannot watch a video without stuttering or freezing completely. The line is the same, all thet has changed is the provider! It is impossible to upload an email with an attachment and generally, all of the time the download speed hovers around 1.2Mbps, that is disgraceful. No matter how many times I complain to EE's idea of a customer services department, nothing improves. They want me to go to fibre....but when they sold me this package, EE assured me that my downloads would be at least as fast as my previous provider (SKY). That is a blatant lie! EE broadband cannot support more than one device at a time and in fact CANNOT EVEN SUPPORT ONE DEVICE! Oh, and to add to the tissue of deceipt, they have increased my contract fees mid way through a "Fixed Price Contract".
AVOID EE COMPLETELY!!
- Location
-
- Location
- Romford
- Reviewing
- EE
- Date
- 2018-08-25
- Comments
-
Dies frequently. Currently, my broadband has not worked in 3 days. EE support asked to call back in 3 more days (!!). Once fixed, they only offered a refund for days the broadband has not worked... *sigh*
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2018-09-18
- Comments
-
EE is just the most garbage Internet Sevice Provider in the UK. Downloads are so slow that they rival the old narrow band dial up speeds of the early nineties. Many times you cannot log on. It is impossible to use more than one device at a time. Streaming is impossible. Total Trash!!!.....and Hey!..... try the comedy experience of thier ides of a "customer services department". A group of labotimised chimps could do a better job. KEEP AWAY FROM EE!!
- Location
-
- Location
- Damerham
- Reviewing
- EE
- Date
- 2016-09-16
- Comments
-
not happy with EE at all, started off at 1mb/sec and its got worse over 6 months and down to 0.01 mb/sec might as well just have dial-up!its like being back in the 90's.
I would'nt recomend them to anyone.
- Location
-
- Location
- manchester
- Reviewing
- EE
- Date
- 2016-10-09
- Comments
-
i give EE no stars if your thinking of purchasing broadband don't bother signed up with EE 6 weeks ago and its worked maybe about a week extremely slow customer service are liars my advice is don't bother
- Location
-
- Location
- Northampton
- Reviewing
- EE
- Date
- 2018-06-14
- Comments
-
We would give no stars if we could. Do not ever sign a contract for EE Broadband, it is the worst and slowest in the UK. Doesn't matter how much you complain it is never sorted out. Scam company. Keep away. Seriously bad
- Location
-
- Location
- Hillsborough, Co.Down
- Reviewing
- EE
- Date
- 2015-03-02
- Comments
-
Recently switched to EE. Went from bad to even worse- if that is possible.
You spend hours and hours of your life on hold waiting to speak to someone, then get cut off when the phone is answered.
The customer service is dreadful - I have had the EE broadband service for around 3 weeks now, and most of that time,I have had no internet. I have been calling India to get someone to fix my internet in Northern Ireland...cheap for them, but very difficult to communicate with.
If you want no broadband, poor customer service and to spend hours of your life on hold listening to tinny music, then EE is the one to choose.
Do NOT pick this company.
- Location
-
- Location
- Southend
- Reviewing
- EE
- Date
- 2016-03-09
- Comments
-
What can I say? If you are thinking of getting EE broadband, think again. The service is appalling and unreliable: sometimes, very rarely, it will work but almost all the time speeds will go up and down. Not my idea of good service. Save yourself from the many hours I spent turning my router off and on and don't make the mistake I, and many other people, have made.
- Location
-
- Location
- Stoke on Trent
- Reviewing
- EE
- Date
- 2016-04-15
- Comments
-
Do not sign up to EE broadband it's slow really really slow.I have just cancelled my contract after 8 weeks of calling what felt like every other day trying to get them to sort the speed out, but to no avail. The customer service representatives were nice and tried to help but the actual broadband service is useless.
- Location
-
- Location
- Ponteland
- Reviewing
- EE
- Date
- 2020-07-22
- Comments
-
Absolutely terrible. When you test the broadspeed, the readings are usually quite good, but they are not backed up by the actual experience.
The connections drop randomly and stop in the middle of something. Some websites simply become unaccessible for a few seconds to a few mins and then reconnect. Totally unreliable. Really regreted signing with EE for broadband.
- Location
-
- Location
- Bradford
- Reviewing
- EE
- Date
- 2018-10-25
- Comments
-
The worst broadband in existence!! I can go for days without the ability to log on. The download speeds... when logged on are so slow that the internet is unusable!!! It is that simple. Complained to EE so many times and yet nothing is done. Oh yes!!...it works great at first, for the cooling off period, and then it drops off week on week until it can't be logged on to or downloads are below 1MbPs. That means that you cannot even get to emails. It is impossible to upload/download email attachments, stream and game.....Impossible. EE IS ONE BIG RIP-OFF JOKE!!!!
- Location
-
- Location
- Walsall
- Reviewing
- EE
- Date
- 2015-01-23
- Comments
-
They lost my house telephone number during the porting and had to reallocate me a new number!!!
Had EE broadband since March 2014, all was ok until June 2014, when the average download speed would often drop to around 1 Mbps, or just no connection at all. The connection would slowto a crawl and timeout every 5 minutes, which made browsing impossible.
Contacted EE at least 20 times about it and they alway said to monitor connection.7 months on, they now decidethat it is best to send an engineer out, as I am nearing the end of my contract and want to cancel.
my advise is to stay well clear. JOKERS
- Location
-
- Location
- Galashiels
- Reviewing
- EE
- Date
- 2015-02-13
- Comments
-
I am still waiting for my broadband connection after 10 days.
Calling EE is a nightmare, if they do not know how to help you, they cut you off or keep you on hold indefinately. Been promised to be connected several times but nothing happens. Give EE a wide berth,they are less than useless
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2019-02-28
- Comments
-
The WORST company I have EVER come across. DO NOT WASTE YOUR TIME OR MONEY! The WiFi turns off every single night without fail and funnily enough it always seems to happen once the office are closed therefore I cannot contact them. And when I have called I’ve been told that the WiFi needs to have a problem at the time I call so that they can see the issue. They also refuse to help you unless all your bills are up to date even if you have a payment plan. I wouldn’t even recommend this company to my dog
- Location
-
- Location
- Salisbury
- Reviewing
- EE
- Date
- 2016-08-01
- Comments
-
Have been with Wanadoo/Orange/EE for 23 years but due to their inflexibility and customer satisfaction have cancelled my service. All I wished to do was move house and take my existing broadband arrangement with me but they will not allow me to. Totally dissatisfied. Broadband speed at best has been 764kps.
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2018-07-09
- Comments
-
Hi,
I called EE customer service around 10 times and my issue has still not been solved. They owe me more than 200 pounds because I have been invoice wrongly. Each time I called, they apologized for the mistake BUT never send my money back.
WORST CUSTOMER SERVICE
- Location
-
- Location
- Hyde
- Reviewing
- EE
- Date
- 2018-10-11
- Comments
-
EE broadband is an absolute disgrace! Everything you must expect from a quality ISP is completely missing with EE. You cannot log on, then downloads are super slow, you cannot watch a video/movie because it freezes, emails cannot be accessed, gaming is impossible and it is impossible to use more than one device at a time!!! Technical department is useless!!!
- Location
-
- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2016-06-21
- Comments
-
Switched to EE broadband, being persuaded by a customer advisor when I renewed my mobile phone contract. On the day of the switch my landline was disconnected for a day. Broadband, which was working well before, is still disconnected four days later. I spent hours on the phone to the "helpline". Plenty of broken promises and no prospect of it being fixed for *at least* another two days. I wouldn't switch to EE now, even if the "service" was free.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2018-10-20
- Comments
-
Terrible service slow speed it's like dial up all over again but at least with dial up I could get online. As for customer service very patronising and rude telling me I'm going to get the same speed broadband when I go to my next provider. Haha don't think so EE talking load of rubbish as usual just like your broadband haha
luckly I'm within the cooling off period so I have left and gone with amother where there is no attitude from customer service and can provide really good broadband and no dial up speed
Stay away from EE
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2016-03-09
- Comments
-
Not impressed at all. It's been a disaster from Day 1. Was sold the broadband via phone just before my honeymoon and promised that it would be up and running for us when we return, only to have wait two weeks to be sent another two routers because the initial was apparently faulty. Three or four months later, another random router was posted to me.... Anyway, the broadband has been extremely especially in the evenings which is when we use it the most as hubby and I are out at work during the day. The lesson learned is that you definitely get what you pay for, and sometimes cheaper isn't always the answer. This evening's slow service has ticked me off big time and I'll be changing suppliers asap.
- Location
-
- Location
- Coventry
- Reviewing
- EE
- Date
- 2017-03-18
- Comments
-
Paying for 38G speed getting 16G at the mo. The line deliverd 37.8G when the contract started but gradually got slower and slower after that. Also broadband has dropped out over a dozen times in the last 2 days, have complained. Will change provider as soon as the contract runs out.
- Location
-
- Location
- Wigan
- Reviewing
- EE
- Date
- 2018-08-13
- Comments
-
EE broadband = One big joke. The worst broadband you can get. Complete rubbish. Dead slow all the time. Tech dept do nothing. keep away and do not use EE.
- Location
-
- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2015-01-23
- Comments
-
Please don't sign up with EE they are just coning people, I singed the contract in December and they said on 23/01/2015 they will come and fixed the broadband and they saying make sure someone will be in and age over 18. I took day off from work to wait for them to come and fix the broadband from 08:00 am to 13:00 no one show to the door then they send me a text and E-mail they saying Hello your EE broadband is now up and running thanks and enjoy. No way will be running with out they put on first. no one came to the door.then when you phoned them you have to stay on the phone for 1hour and 9 min then hang up. WHEN THE SALEING TO YOU THEY SAYING THEY ARE THE BEST BROADBAND PROWIDER AND CHEAP £1.95 A MONTH BUT THEY DONT TELL YOU ALL THE CRAP THEY HAIDING.
- Location
-
- Location
- Wolverhampton
- Reviewing
- EE
- Date
- 2023-03-25
- Comments
-
Speed very slowly. Waste of money
- Location
-
- Location
- BOLTON
- Reviewing
- EE
- Date
- 2023-01-22
- Comments
-
My broadband is slow and buffers and freezs on every thing you want watch paying for something you can't watch
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2016-02-14
- Comments
-
ee broadband is very slow its not good internet often lets u down. speed droping etc....
- Location
-
- Location
- Sutton
- Reviewing
- EE
- Date
- 2014-04-26
- Comments
-
Absolute rubbish broadband. slow speed anytime in a day. customer service team can't deal with the issue instead cut the line off.
they don't care about the rubbish service we are getting. they are a bunch of amature.
DO NOT TRAP YOURSELF WITH EE.
- Location
-
- Location
- Southwark
- Reviewing
- EE
- Date
- 2014-09-15
- Comments
-
We bought the 38mb/s download & 10mb/s upload package from EE and 1 month after the installation date, have only 15mb/s download and 6mb/s upload. We have also had no working phoneline for the entire duration, 1 week delayed installation, intermittent access and several days with no service at all. Avoid EE and Openreach.
- Location
-
- Location
- Bolton
- Reviewing
- EE
- Date
- 2024-02-07
- Comments
-
Possibly the worst service provider out there these days. Was with BT (second worst) for 4 years was upgraded 2 weeks ago to the EE package which includes the Hybrid connect supposed to keep you connected to the mobile network even when the broadband is down. Long story short broadband has been down for 7 days straight and the Hybrid cannot connect to the mobile network, flashing red lights all along. Called support about 10 times in the last 7 days nobody has been able to help, they have also sent another Hybrid connect, same issue, EE literally has no signal... I have already changed provider and waiting for new installation but my advice to all is STEER CLEAR OF EE.
- Location
-
- Location
- kirkintilloch
- Reviewing
- EE
- Date
- 2018-01-07
- Comments
-
absolutely shocking customer service skills lied to several times aswell as them being aggressive and arguing there point even though i was right was then told i was miss informed by the other agents ... sorry but thats LIES!!
AVOID AVOID AVOID!!!!!!!!!
i have tv broadband and mobile contracts all of which are now being canceled
- Location
-
- Location
- Edinburgh, Scotland, UK
- Reviewing
- EE
- Date
- 2018-09-04
- Comments
-
DESPICABLE UTTER GARBAGE TERRIBLE AWFUL SERVICE - do NOT believe the hype, EE is NOT a good service provider
5 days delay for my fiber home broadband activation, and still not activated, no one calls, texts or emails to tell you!
...then I call EE home broadband help and some rude young pup questioned my gender and sexuality! ...when I got upset, he said "I work in a gay bar" !!!
UNBELIEVABLE, UTTERLY UTTERLY inappropriate!
This is the last straw, I dont know why I bothered to stick around after a year of my contract had passed.
After SUFFERING for over a year in contract for SIM and a '4GEE MAX' MIFI box, I have had enough, I have complained so MANY times!
Nothing changes!
I get free months here and there because the service provided has been so bad.
HUGE delays in sending text messages.
Cell service is INFERIOR and cuts out often (not my phone, I checked!)
Internet is SLOW and you will NEVER get the speeds promised, not even the MINIMAL guaranteed speeds.
I luckily saved a folder full of screen shots, call logs, texts, emails, videos and photos of what I have had to put up with this year - and I am filing a report with Ofcom.
...you should do the same, because EE presents themselves with clever advertising using ' Kevin Bacon ' , boasting about how they are the BEST! ... well they are NOT, they are AWFUL!
I spoke with a telecommuncations engineer who said they have been under government investigation for a long time now, I hope they destroy the whole company!
There are criminals at the head of the table in EE, they are cutting back on services and performances, but still charge the customers the same amount.
I honestly think that EE should be tried in a criminal court of law, they have treated British citizens with disgraceful disrespect!
Cancel your account, dont pay your bill and get Ofcom and a solicitor involved!
CONSUMERS BEWARE! EE is not everything everwhere, EE is NOTHING NO WHERE!
- Location
-
- Location
- Plymouth uk
- Reviewing
- EE
- Date
- 2014-10-23
- Comments
-
DIRE.. is the only word to describe EE's broadband. Sold to me as 20meg..actual speed 3 meg!!! How can a company be allowed to miss sell like this? First day of receiving this rubbish I was on the phone to them for 2 hours! This was continually being transferred between departments in India, most of the conversations were lost on me as I had no clue what they were saying! Basically I want out after less than one day but I have to wait for 10 day resolution period for miss selling. This company should not be allowed to trade, they are a disgrace.
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2015-03-02
- Comments
-
Consistently very slow. I wish I had not moved to EE and will leave ASAP
- Location
-
- Location
- Reading
- Reviewing
- EE
- Date
- 2015-11-23
- Comments
-
Switched from Sky to EE Broadband. Easy and simple? Apparently not... 27 days and counting without broadband since the switch day, and many hours on hold wasting time and listening to lies from their tech teams. Avoid, avoid, avoid. Wish I had seen the reviews first!
- Location
-
- Location
- newcastle
- Reviewing
- EE
- Date
- 2016-04-16
- Comments
-
No info on speeds as never got connected or received ANYTHING but lies for 3 weeks. AVOID and believe the reviews, do NOT give them the benefit as we did, big mistake. Now left with no service at all and a mysteriously MISSING phone line? Most polite operators talking blatant lies and promise the world but give nothing. Never again and never ever recommended. Keep up the good work EE .
- Location
-
- Location
- Reading
- Reviewing
- EE
- Date
- 2018-06-14
- Comments
-
Terrible terrible broadband. I would only wish this on my worst enemy. Without comparison the worst broadband that I have ever had. This is not the deal that I was promised when I left Sky. A pack of lies. Too slow to do anything with. EE is one rip off company. Forget customer services...they are trained to lie to you.
- Location
-
- Location
- Northumberland
- Reviewing
- EE
- Date
- 2014-01-23
- Comments
-
Stay clear. I had my broadband connected 6 days ago and today and today they try and take £91 from my account. Broadband wasn't turned on until a week after the promised date. I signed up for a half price deal, never got it.
Phoned costumer service to discuss and I have to say to phone operative was dam right rude she told me the half price deal I was promised would be applied within the first 12 month. My advice is to stay clear
- Location
-
- Location
- Audlem Cheshire
- Reviewing
- EE
- Date
- 2018-08-21
- Comments
-
I now realise that EE broadband is a division of B.T. That says it all. EE broadband is like Britain today.....nothing works properly, no one gives a damn, prices go up without agreement mid-contract, no courtesy or interest in the customer. This EE Broadband is so slow it is not fit for the purpose in any way! A Scam!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.