1,612 Customer Reviews over 41 pages
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- Location
- Abergavenny
- Reviewing
- EE
- Date
- 2014-09-21
- Comments
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I switched from talk talk to EE, I was promised fast download speeds and fast broadband. The price for the Internet has increased where as the speed of the Internet has decreased, it has also become very unreliable to stream videos on such websites such as youtube. A game took 5 days to download where as with talk talk only took half an hour. When on the phone to customer service, they told me that systems were down causing everyone to have such slow internet and it should improve, but 2 weeks on I am still here with slow internet with promises By EE broken. I am severely disappointed in the service that I am getting, I am paying for fast fibre Internet when in only getting 2kb ps which is ridiculous.
As soon as my contract ends I will be leaving EE all together including phone providers.
- Location
-
- Location
- -Rotherham
- Reviewing
- EE
- Date
- 2018-03-16
- Comments
-
Absolutely dreadful. A shameful excuse for a broadband provider. I have spent the last 30 minutes watching (correction, trying to watch) a 30 minute TV programme . Do you know how much of the programme I was able to watch in that ammount of time ? Just over 8 minutes! because of repeated buffering which eventually got stuck. Not impressed at all. Would not recommend. Please do yourselves a favour and avoid at all costs. This outfit doesn't even deserve to be in business as far as I am concerned. I had the same issue when it was Orange. Fell for the lies I was told at point of sale that I wouldn't experience the same problems. Should have known better! I have already phoned them up. Yes, they admitted there was an issue and fixed it. But the fix was short lived. A few months on and we're back to square one. Its not the area I'm in or my laptop as I experienced problem free broadband for several years with Talk Talk. I will be heading for the hills the moment my contracts up (or possibly sooner and with no intention whatsoever of paying any penalties for the crap service they provide). I will not be fooled into taking out any broadband with them ever again, no matter what they say to me!
- Location
-
- Location
- Oldham
- Reviewing
- EE
- Date
- 2020-06-03
- Comments
-
Constantly cuts out and should not take 30 minutes to watch a 10 minute video. When we have tried to call and resolve the issue, we just get told that there is nothing wrong. Disgraceful.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2013-07-15
- Comments
-
From the day I odered the broadband til now has been nothing but endless problems.
Took them THREE WEEKS to "set up" absolutely NOTHING. Everything is done remotely yet they couldnt activate my broadband any sooner. What kind of diabolical service is this? If you are selling a product stating that it will be activated in TEN days, ensure it will be activated WITHIN TEN DAYS!!! I don't understand how on earth it can take so long for them just to activate my broadband remotely! They don't even need to send an engineer to the property to install anything. Broadband is extremely slow and constantly disconnects. Was told I would have a broadband speed between 6-12MB. I'm barely getting 2. Will be putting up a fight to get out of my contract early. I see no reason as to why i should pay for a service I'm not even receiving. STAY CLEAR
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2022-02-28
- Comments
-
Absolutely diabolical. Painfully Pathetic speeds almost every day all day. A regular speed test on multiple sites shows an average of 0.17mbps down and 1.6mbps up which is slower than dial-up back in the 90's. How they can call this the "fastest 4G" in the UK is beyond belief. Simple sites like Google can take up to 2 full minutes to load, any kind of streaming/watching videos is next to impossible even at the lowest picture quality due to the constant buffering/pausing. Customer service is a laughing stock. Each time I've called to complain I get the same old excuse "restart your router", "the mast is down" blah blah blah. Always claiming there is no problems in my area but clearly there is.
It's just not worth it guys. They will lure you into a contract with the false promise of "great speeds" and "top quality service" and then once they have you tied in you will start to quickly experience problem after problem and they won't give two pennies about your service as long as they are grabbing your monthly payments. Save yourself the headache and look elsewhere.
- Location
-
- Location
- Worksop
- Reviewing
- EE
- Date
- 2017-12-24
- Comments
-
Absolute rubbish. Changed from Talktalk which was bad and EE is much worse. Went from 8mbps to about 0.5 to 1.
Utterly useless and drops connection on a regular basis after 10:30 PM
- Location
-
- Location
- Barnsley
- Reviewing
- EE
- Date
- 2022-10-22
- Comments
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The speed is absolutely shocking paying for 30mg fiber highest I've had is 11 I cost you more to cancel than finish the contract,I can't even watch a football match on prime without it buffering or poor quality picture,avoid don't let this company tie you into a contract
- Location
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- Location
- Glasgow
- Reviewing
- EE
- Date
- 2018-11-14
- Comments
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this is going to be long.
from the begin there was a problem with the speed, however i have been informed it is going to take up to 10 days to set. after 10 days obviously went only worse. this is when i was no longer entitled to leave without cancellation fee. what i am currently pay is super fibre up to 80meg, with min of 38. ON THE CABLE my spped after 5-11pm is from 2-6 MEG!!! i was phoning them almost every single day for over 3 weeks, every day spoken to someone else telling the story from the begin. so far i had 2 engeneers (which obviously did not manage to do a thing) the conversation started with a manager im on the line with him for over a month now i have raised the complaint which is obviously still open they was trying to convince me to close the complain so they will take a money off my bill(lol) i sent several screenshoot of the spped test to prove them cuz obviously from their side av 80meg(lol). the issue all of the sudden has been fixed for 2 weeks, and dropped again few days ago so the ballte have started all over again, they are very surprised that i want to leave. i made again a screenshot being on the phone with the manager and apparently he did not receive it. i have been accused(they think that may be it) of using VPN on my PC(whatever it call) i have also made a VIDEO to show the way i am changin the cable to the laptop and running speed test but i am just waitng for the call back with the idea how to send it over to them.. IN WOULD NOT RECCOMEND TO ANYONE!!!!
- Location
-
- Location
- north wales
- Reviewing
- EE
- Date
- 2014-10-28
- Comments
-
We live out in the sticks and have a poor line we repeatedly call EE to get them to send an engineer to sort our line as voice calls break up and sound like there underwater, our fiber speed ranges from 2MB/s to 6MB/s.
once when the open reach engineer visited he said he would put a complaint in against EE as should not have put us on a fibre contract in our location.
he was sent to do a line quality test from the premises and said we're in the dark ages here :)
trying to tell this to EE they refuse to change the contract to ADSL and insist its our modem/router thats the problem. there idiots we are two miles from the cabinet so can't use fibre I told them this when signing up and that i wanted there standard broadband deal but they put us on fibre anyway. trying to get this fixed with there customer service idiots is impossible. there staff have no idea how thing need to be done they just keep asking you to reboot the router connect it to the test socket.
all i want to do is change my contract or cancel it
I've spent hours on hold at times and had the joy of being passed from desk to desk for no reason only to repeat every bit of detail again and again.
- Location
-
- Location
- Newport
- Reviewing
- EE
- Date
- 2016-04-19
- Comments
-
yes i made the mistake of joining EE without checking their service review! what a major mistake, will never ever go close to any of their services.
I was with another service provider for 4 years, never rang them for any technical issues related to broadband, not even once in 4 years.
Switched to EE in nov/dec 2015, first month didnt notice much but i think that is where the catch is as they tell you that it take few weeks for the service to be become normal!!!! that is the time when you are out of your rights to leave the service!!!!
The internet is slow during the day, evening/nights. It connects to some sites at time and wont connect to others, total shamble from EE.
People running the service should be ashamed of themselves for such a service! never ever go close to this rip off massive big name under BT umbrella!
- Location
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- Location
- Havant
- Reviewing
- EE
- Date
- 2016-07-09
- Comments
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I had faster more reliable internet 15 yrs ago! What EE offers is dated and useless! EE wifi is so incredibly frustrating, I don't know how they can offer such poor service.
I regularly post videos to youtube and the upload speed is so bad (0.96) it will take 3 hrs to upload a 2-3 minute video, and whilst it's uploading, you can't browse any other pages or pretty much use the internet at all. Not the upload or download speeds they promised, yet they don't seem to be doing anything about it. Its even worse in the evenings so I can pretty much forget about streaming videos from Netflix etc.. I'm not the only one who feels this way, but 1 star is incredibly generous for such appalling internet service. I'm not in a remote area, I live 10 minutes from Portsmouth so there's no excuse for ripping off customers like this with empty promises.
- Location
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- Location
- Southport
- Reviewing
- EE
- Date
- 2014-03-13
- Comments
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Over 3 weeks I've been trying to get them to sort out the broadband. Its fine for about a minute, then the speed drops to nothing and stays like that til you restart the download. They told me they have booked engineers 3 times and they have never turned up. The first 2 times there is no evidence on my file as having booked one - so they were lying. You phone up to cancel and they pass you on to the faults department. Its the faults department that is making me want to leave. Cancelling the direct debit as they are worse than useless
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2015-02-18
- Comments
-
I moved to EE from sky and was initially impressed with the offer they provided. However, soon i realised the quality of service is poor. Both broadband speed and also the customer service. To start with I tried calling the customer service early in the morning/mid afternoon and both times it took them almost an hour to even pick up the call. Very disappointed !!!
- Location
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- Location
- bristol
- Reviewing
- EE
- Date
- 2017-01-29
- Comments
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Amazingly slow, way below what EE advertise as the average rate. Makes all sorts of stuff very time wasting and complicated.
I would have signed up with Virgin but the said they couldn't accommodate me at this address
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2017-12-19
- Comments
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What an absolute joke. Paying for EE Fibre Plus and the internet connection is disgustingly poor. Do not try and play any online multiplayer games with EEs internet, it'll disappoint you consistently. The pathetic 3mb/s download speed COULD be forgiven, but as I've said, I am let down daily by the poor connection, and I can't even watch a video in 1080p.
- Location
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- Location
- se249df
- Reviewing
- EE
- Date
- 2016-07-19
- Comments
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Good at the moment to make you sign for a new contract or tell you how many star they want you to give them .. Bad at giving what you are paying for.
- Location
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- Location
- Halifax
- Reviewing
- EE
- Date
- 2016-01-11
- Comments
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Pitiful clowns providing a truly woeful service. Their technical helpline is welded to their own script and reaches new lows in unhelpfulness. My supposed 18mbs connection is more often around 1.9mbs. Recommend carrier pigeons instead.
- Location
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- Location
- Romford, Essex
- Reviewing
- EE
- Date
- 2019-02-15
- Comments
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I received a cold call to join EE broadband a year ago on a 18 month contract. I was told that it would be "cheaper & faster" than my sky broadband I had at the time which was giving me download speeds of around 10Mbps.
I agreed to join - paying a severance fee to Sky.
Unfortunately, since I switched over the internet speeds were very slow <1Mbps and sometimes the internet completely dropped. I raised the issue multiple times with EE and did all that they said to remedy this. It was always slow and the drops in connections kept happening.
Ultimately, after a while EE sent an engineer who was able to get me speeds of up to 6Mbps (albeit for a short time) but the drops in connection got worse. I was fed up and kept raising the issue.
Finally, at end of December I asked to leave the contract without paying the severance. They said that is not possible and I need to give a formal notice of leave and then they have 30 days to try and fix the issue. I did that.
They sent someone round and tried a few things but the issue wasn't solved. I gave my notice at end of Jan and EE informed me I need to pay the severance fee. Their explanation was that the issue that I raised was "fixed" when they put in a solution and any future issues I have are treated as a new issue and hence for their part they have fixed my issue. I have raised more than 15 issues in the time I was contracted to EE - all of which are apparently closed. And because of this I am to pay a severance fee when I leave EE.
To top it off they have the nerve to call me yesterday to incentivise me to stay with them. You can guess what my reply was!
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2015-03-06
- Comments
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Very poor quality broadband - slow and unreliable. Recommend avoiding them - the cheap packages will cause you stress and hours on the phone.
- Location
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- Location
- Thirsk
- Reviewing
- EE
- Date
- 2016-07-05
- Comments
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Trying to upgrade to fibre because our best speed is 1.8Mbps. 7 weeks on still not connected, twice they have had the order rejected because they inputted the address incorrectly. Still waiting. Hopeless service, over one and a half hours on the phone so far. I think I will have to cancel it and go to a better provider.
- Location
-
- Location
- EN1
- Reviewing
- EE
- Date
- 2014-09-28
- Comments
-
Was a mobile customer and joined broadband. Plan is good however no response or after care. Logged the problem with speed 3 times and have complained as speed is only 5mbs. Worse service ever.
- Location
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2017-04-02
- Comments
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Very slow broadband speed ( 0.95 Mb/s - 1.15 Mb/s. No broadband for 1 week. Engineer sent to investigate the problem was unable to carry out the work as he came without necessary equipment ! Reconnected after 1 week, bb speed as per above-free internet on Stagecoach bus works faster !
- Location
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- Location
- Portsmouth
- Reviewing
- EE
- Date
- 2016-11-13
- Comments
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Very poor service. Internet is very slow and quite often cuts out altogether. Customer service can only do a connection test to test if you're connected. Can't move provider as they wont cancel the contract even though half the time we are paying for no service. AVOID AT ALL COSTS. WORST BROADBAND EVER!!!!
- Location
-
- Location
- Cannock
- Reviewing
- EE
- Date
- 2017-02-11
- Comments
-
EE has been the worst provider I've ever been with they say there bright box 2 is amazing when it can't send signals up only straight and they stated I'd get 72mbs real sale 13mbs,
Customer service team are just out of this world rude and don't right insulting. I asked for an engineer to come out and the only availability they gave me was for 3weeks and still charged me for no Internet. Overall use as a company I give them 1/10 never again and I'm constantly spreading the word!
- Location
-
- Location
- Hebden Bridge
- Reviewing
- EE
- Date
- 2013-08-28
- Comments
-
Can cope with slow but serious issue with changing contracts that they will not admit to.
Absolutely pointless customer service and complaints service on phone . Talk to the phone we are trained to block.
Now, in 2013 I am having to write a letter to get even the chance of anyone looking into this problem. Avoid, another dodgy Internet big business
- Location
-
- Location
- SE28 Thamesmead
- Reviewing
- EE
- Date
- 2017-09-08
- Comments
-
EE has become hopeless recently. I am on 38MBPS fibre contract, but usually get 12 to 15MBPS. For a brief moment last night I got 23MBPS but it didn't last. Gaming is a nightmare - the PS4 drops out, while the smart TV regularly freezes. Can't get anyone to answer the helpline due to 'high demand'. I want to throw my dinner at the TV when Kevin Bacon does his adverts.
- Location
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- Location
- Warwickshire
- Reviewing
- EE
- Date
- 2015-08-14
- Comments
-
When it's working it's great but overall it's rubbish, because that when (it's working) is as common and a blue moon with a cow jumping over it!
Poor custermer services will be moving provider ASAP
- Location
-
- Location
- Ashbourne
- Reviewing
- EE
- Date
- 2014-10-31
- Comments
-
We recently moved in to a new house, we asked EE to set up the line and install BB and they were more than happy to oblige. This was in early august, by the end of August we had to phone them to track our order only to get a very short reply of it is being sorted and you have your box so please wait another few days. Weeks this but still nothing.
We waited another three weeks and still nothing. I phoned them again and by the way you generally are on hold for about 40mins at best or worst three hours , I plan my day around this and carry on as normal..
So by this time we were annoyed at best. The kind lady said to us that we should have had a call to tell us about a problem with the line. They did nothing of the sort. She proceeded in telling us that we would have our line by the end of September.... I replied with this is unacceptable but there was no way of changing this.
Stupidly we waited for this magical date when our internet and line would be live with baited breath, it did not materialise . On the 28th September. Full month since my last call they told us that there had been a delay and they would be delighted In connecting the line on the 18th december this year. So something positive, it would be this year at least! I have since left EE even though they offered me 30quid for the trouble and a token gift of two months free internet which as you guessed at 2.50 a month is not enough! Go for reputable firms not something that touts itself as something that it clearly is not. The worst company to deal with and get answers from hen all you need is a simple courtesy call. Very poor and avoid like the plague!!
- Location
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- Location
- York
- Reviewing
- EE
- Date
- 2018-10-22
- Comments
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Joined in January 18 fast signup 37.6 speed, (i am less than a mile from the exchange and 80 yards from the fibre box), after a month i dropped, and has done so month after month until i am now on 29 has levelled out now but its no good to me as i have three kids who play online games and it does nothing but lag. By comparrison BT was 38 but spiked and dropped last year, TalkTalk was 38 and solid. Fobbed off by EE all the time told its my telephone line, only another year to wait till i can leave, the only plus side is that i paty £27 a month, downside is the connection is as bad as the company, they should stick to mobiles.
- Location
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- Location
- Gloucester
- Reviewing
- EE
- Date
- 2014-06-27
- Comments
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Useless ,unreliable,you cant recommend it even to your enemy.internet keep on stopping,"not so" brightbox is faulty,they send me new one and still internet keep on stopping.Nevet ,ever get an EE broadband,ithere is nothing good in it.
- Location
-
- Location
- Hesketh bank
- Reviewing
- EE
- Date
- 2015-09-11
- Comments
-
Shocking how slow the Internet is
- Location
-
- Location
- birmingham uk
- Reviewing
- EE
- Date
- 2018-01-13
- Comments
-
hopeless broadband, poor customer service, wish i'd never left BT.
- Location
-
- Location
- Newcastle NE5
- Reviewing
- EE
- Date
- 2016-01-13
- Comments
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Since I took on a contact October 19th have had to contact EE at least 9 times regarding dropping of speed! Drops to 2.5 mg for the 4th time.You hang on for at least an hour only to be sent to different agents. They fix it I get all sorts of reasons why,then they parm you off when they can't fix and tell you it will be escalated. They will call you back in 24 hours.4 t times I never got a call back. They just palm you off all the time! BT has been out put a new box in but the line has no problems!Even begged then to send a new modem put finally got one stand up looks great.However still no joy! I have been taking pictures of the constant 3 day drop to at max 3.5 mb.then finally 2.5!if you have to do to the ombudsman record all calls you make. Use your lap top ect to record them as they will call you mobile to test! I will now request the details of the dozens of agents I have spoke to enen if I have to pay £10! Had talk talk last year never had much problems as these! RAY
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2017-10-05
- Comments
-
Don't get EE broadband. I paid for the most expensive package and they are currently giving me below the standard package speeds. I was getting 74mps down speeds before now all of a sudden for the past 2 months i'm getting a download speed of less than 2mps and being charged for 76mps.
I am almost certain they are throttling my line. All speed tests are consistent as it is showing the same speeds no matter what time of day, this is proof that there is throttling. All web pages literally become crippled if I download ANYTHING, the only reason i'm getting 2mbps download is because of IDM if I download normally it is kbs speed not mbs.
I called them and they are pretending the line is "fine" when thy know they are throttling/capping it.
Now they are saying they will send an engineer out.... and wont bother with over the phone tests...probably so they can try and charge me £50 by claiming I've down something on my end.
DISGUSTING that companies get away with this ish.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2013-09-14
- Comments
-
OMG!!!
I have cancelled my custom with them and happily paid the disconnection fee. The service and reliability was so poor I got fed up with calling them on a near to everyday basis.
I truly hope others see this review and not make the same mistake as I did. The Sales execs tell you the line will become stabilised but doesn't. Pure and utter filthy lies.
DO NOT use EE.
- Location
-
- Location
- Manchester
- Reviewing
- EE
- Date
- 2015-03-28
- Comments
-
AVOID AT ALL COSTS!!
I've been on the phone to EE for 1 hour and 33 minutes so far. I'm currently on hold so thought I'd multitask and write a review at the same time. I transferred my phone line and broadband from Tesco to EE on 3rd Feb and have never had an incoming phone line since then. Internet has also been extremely slow. This is my 5th phone call to them and today I told them I want to cancel.
I've been told I can't cancel without paying a termination charge! This is despite the fact I've been paying line rental for two months without a phone line. I'm currently on hold with the technical team as I have no alternative.
I have never experienced customer service which is so bad! Please don't put yourself through hell and stay away from EE!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2019-12-20
- Comments
-
What a pathetic service for a top price they charge. Can't wait to swich to ANY other provider. Speed is rarely over 10mb's in the evenings somewhere between 2 and 4, 5 means you're in luck! Netflix struggles most of times, good luck streaming from two devices! Had virgin before thought they were crap, these one is much-much worse. Do your research properly and never buy what they promise! Once you're hooked there is 18 months to unhook. You've been warned!
- Location
-
- Location
- Lichfield
- Reviewing
- EE
- Date
- 2013-09-17
- Comments
-
Dreadful broadband. Wireless all but useless as the signal drops in and out causing flakey video buffering. Tried changing each of the 11 different bands as suggested by their help desk but problems still persist. Wish I'd kept my old Wanadoo live box!!
- Location
-
- Location
- The Fylde
- Reviewing
- EE
- Date
- 2022-01-17
- Comments
-
I'm paying £35 per month for high speed broadband and the best speed I could get using Ookla was 47mps upload and 18mps download. I can't get through to customer service and after being with EE for quite some time it's now time to go, I'm out of contract so that's it. Absolutely appalling company!!
- Location
-
- Location
- Dundee
- Reviewing
- EE
- Date
- 2013-10-11
- Comments
-
I had been with Orange for years but now it is EE the broadband speed and reliability is terrible. Paying for 8 MBps and lucky if I get 0.5 MBps. The speed has been going this way for the last few months.
- Location
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