EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3 stars
  • Customer Service
    3.3 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 3469 customer ratings since 2017-12-12 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1384 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
Already EE mobile customer and agreed to fibre broadband, mainly because much cheaper than BT. Then read these reviews. Shock, horror! Thought of cancelling, but didn't.
Anyway, service connected on right day, speed 3or4 times faster than previous and amount of first bill as promised! Early days but flying start.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Chillerton, Isle of Wight EE  
I switched to EE, from Hull based KC, a month ago, and have been 100% satisfied. They promised a minimum speed of 8mbps, which was faster than the 6mbps I was getting from KC. I've checked my speed almost every day, and it has never dropped below 17mbps, and has been as high as 35mbps, it's also very stable, so no more buffering problems with Netflix and Amazon Prime. Upload speed is also much better than KC. Recommended.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Driffield EE  
Dubious about switching to EE for fibre having read the reviews, but I couldn't be happier about my experience. We were kept updated every step of the way with texts, letters and emails. Full set-up instructions came with the router, plus a video link sent to my phone for additional help. Now it's set up we get the full 36GB speed that we were told we could get. I can't comment on customer service as we've had no reason to contact them. It's easy to leave negative reviews; if only everyone who had a good experience left a review it may be easier to get a true balanced review on all the broadband providers out there.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
UK EE  
Been with EE since the days of Freeserve. Always had excellent connection and download speed. CS are free to call from my Orange mobile. Well done EE
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Norfolk EE  
I have finally managed to change my home phone and broadband provider from AOL-Talk Talk to EE after a frustrating, protracted period of a couple of months trying to port my original phone number to EE.

I have literally spent hours on the phone to both Talk Talk and EE's customer services, eventually discovering that the source of the problem lay with Openreach who incorrect address details for our land line.

However, through all the frustration of the last couple of months one thing has been clear, EE's customer services have been excellent and streets ahead of Talk Talk or any other customer services that I gave ever dealt with! They all worked really hard and devoted a lot of time to understand the problem and then did everything they could to resolve it, providing a very personal service from a named customer services rep. with additional phone calls and emails to ensure that things were going as they should or to explain why there had been a delay.
Unfortunately, at the final hurdle, our service changed to EE but with a new phone number - totally against our wishes. After complaining very strongly to customer services and being told that it may not be possible to retrieve the old number and if it was possible it may have taken 8 days to do so, Sharon at customer services pulled out all the stops and phoned me back the following day on our original number, having liaised with Openreach to resolve the problem much more quickly than would normally have been possible.
All of the customer services staff that I dealt with were very understanding, empathetic and genuinely interested in resolving the problems I was having - in complete contrast to Talk Talk.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ayrshire EE  
just joined ee great customer service,up and running in no time.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
norfolk EE  
Rock solid with exceptional speed and stability. Way out in the sticks but get a ping of 16ms, down and up speeds of 37Mbps and 7Mbps respectively. Have had no need to contact customer services hence not scored. The install was problem free and prompt.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Garndolbenmaen, Gwynedd EE  
I initially bought the non fibre broadband simply because it was the cheapest option. It was a bit stupid to be honest because before switching over to EE I was with Virgin on fibre optic so it was like switching from a coloured TV to a black and white one!
I ended up upgrading to the EE fibre package and haven't looked back since, its even faster than Virgin! The customer service was spot on and they even wavered the fee you pay for an engineer to visit!
A bit of advice for those of you that are debating on what package to get, if you use the internet for the bare minimum like online shopping, facebook and web browsing the non fibre one will be fine for you but if you have people in your house that watch a lot of youtube videos or Netflix then whatever internet provider you choose always choose the fibre package. Check if your area is compatible before you do though :)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Yorkshire EE  
Have been with EE for a few years now, across multiple addresses. Every move has been fine, only ever one issue when we moved to the current address where the line was faulty. It took EE 1 day to send an engineer out and then everything was fine. We have just come up for renewal so thought we would upgrade to fibre (loyalty deals rock btw!), which i'm happy to say is getting around 35-37mbps compared to the 16-17 on standard. We are pretty close to the exchange and the lines are probably only around 4-5 years old so that helps, but i can't fault EE to be honest. PS i work in IT but no its not for EE! :)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Nottingham EE  
changed from bt infinity to EE.connected on the 4th of september.good customer service unlimited phone calls 1000 minutes to any mobile unlimited broad band speed is as promised .40 pounds per month .router was very easy to set up better wifi signal than bt .very pleaes with thier service
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
leightonbuzzard EE  
I am very pleased with EE. Everything happened as promised on the day.
The only slight hitch was temporarily losing my existing phone number
Phoned them on their free number which was answered immediarely. Within the hour my old phone number was registered.
Brilliant!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
haslemere EE  
Switched from BT broadband to EE Fibre broadband, the main requirement was to get an improved call package as many of the people we call are on mobiles so was spending about £18 pm just on mobile calls. Any improvement in broadband speed (5Mbps) was a plus. Was very doubtful about the self install feature and wondered if the promise of a refund for my BT termination costs were too good to be true. Anyway, signed up, Brightbox 2 router arrived, waited for a text from EE to say when to plug it all in (no BT Openreach engineer visit). Did that, and it worked seamlessly and without a hiccup. Speed and reliability exceeded expectations - we live half way up a mountain in a house with walls over 3ft thick and it is a steady 37Mbps down, 6.5Mbps up and a ping of 17ms. Have had no need to contact help desk, so could not score. Had email yesterday from EE to confirm refund of £56.90 for my early termination costs. Very satisfied.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Garndolbenmaen, Gwynedd EE  
I did a review yesterday that has not yet been shown.
So this is an update.
Still very pleased with how my change over from a different supplier went.
Much cheaper with free land line; 1000 mobile and international calls.
The speed (still not fibre)is also much faster.
Brilliant and to think I was nearly put off by the reviews!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
haslemere EE  
Really surprised by all the negative comments here. I changed from BT to EE Fibre 38mb 6 months ago. The change was smooth and every time I have run a speed test, it is between 37 & 39mb and has never dropped out! The free data boost to my mobile phone is brilliant, especially as I am on a cheap SIM only deal. Very impressed with EE and a considerable saving on what BT charged.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Fareham EE  
Have had EE broadband for nearly 2 years now, DSL for the first few months and then Fibre for the last 18 months.

Speed and reliability is excellent. I get the full speed of the 80(76)/20 product and line stability is perfect.

The only fault I've had was an external issue where the voice part of the line stopped working for several weeks, resulting in EE refunding that month and line being fixed within 4 hours.

Hardware is reasonable, although I do use my own wifi repeaters and turn the EE hub wifi off (purely so I can site the wifi signal optimally in the house).

Free Norton 360 (now Internet Security) is a nice bonus too.

No complaints from me at all, and I'd definitely recommend EE for broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newcastle upon Tyne EE  
I can't get over these reviews. Half of you are buying standard broadband which is like buying a black and white t.v. You're basically asking EE to move the group discussion or you because of your lack of gathering information effort you purchased.

EE fairly offer a simple cancelation process of your broadband if you're speeds are not what they promised. Mine are, and actually 10MB/ps faster than what I actually singed up for. I was promised at least 25mb/ps,I'm getting just under 40mb every hour of the day, also 10mb upload which I've never seen with any provider anywhere in my area ever. Now that's because I'm in a prime location obviously,I know because I checked before signing a portion of my life away,why wouldn't you check. Banging speeds, top notch customer care on the one time I called, 10/10.

To the new buyer's.

Buy Fibre, don't waste money on standard broadband. It's absolute garbage with any provider.check your postcode and Google Performance on your area. Also consider the under MB promise. At least try EE as I've been with sky,talktalk and take my word, piss poor isn't even close,or you probably know that, that's why your here.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester EE  
I was talked in taking EE's broadband when I rang to upgrade the mobile phones on my account. I decided to take the fibre package, it worked out cheaper than the current a Sky package I had which wasn't fibre and was supremely slow.
While it doesn't work 250m from the house, as promised, I am very happy with the service we received and with the product so far.
There was a one day delay in our fibre going live, so we were without internet for one day, but were at work anyway for most of it and as EE had given me a 10GB boost on both iPhone tariffs for taking the fibre package, we had that anyway so it was all good.
The fibre went live the next day, rather late on and I had to call a couple of times to get it sorted. Was actually dreading it after reading the reviews on here (after I'd ordered the package too - made me feel like cancelling it!)
Anyway, I spoke to a total of three technical support guys over two phone calls, two were English and one Indian, all three were extremely helpful and knowledgable. The fibre when it came on that evening was so fast that my husband and I couldn't actually believe it! It's been a couple of weeks now and the speeds are astonishing, downloading hour-long episodes of an American TV series that I watch used to take about an hour each and now they download in about four minutes. I am a very happy customer and would recommend EE's fibre package to anyone.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Nottingham EE  
I signed up for EE broadband and promptly cancelled after reading the extremely poor reviews on this site.

I then read the reviews for Virgin, BT etc (which incidentally were just as bad!!) I decided that people probably only post bad reviews and do not bother with posting good reviews because they are satisfied and cannot be bothered to take the time.

I decided to jump back in s**t or bust and go for EE £2 a month unlimited broadband with free weekend calls.

I have to say that I am totally satisfied with the service I have received. EE communication about the process and ongoing communication about the installation was top notch.

I did intially have a problem with the speed of my broadband which was incredibly slow (the phone socket in my house was at fault) and so I had the chance to see how good EE were at sorting out problems. I would give them 100% in their efforts and their endless calls to me to deal with the problem. I even had a chance to speak with the call centre in India and found the tech guys there very helpful.

My broadband is now running smoothly and as I was previously paying £29 with BT for unlimited broadband (not even Infinity) along with their mandatory charge of £1.75 for their call waiting service, making a total of £31.75 per month I am now an extremely happy bunny with a yearly saving of roughly £350.

My speed now is equivalent to what I was receiving from BT on their bob standard BT Hub.

So peeps I would say to you take the plunge and give EE a go.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sidcup Kent EE  
I have to say I am surpirsed by all the negative comments below. I took the home broadband from EE when I upgraded on my mobile contract. Customer service was fantastic, router was delivered on time and trackable, activated on the correct date and have received very consitant 7.7Mbps via WiFi ever since. Could not be happier! Was only receiving 6Mbps on Sky previously.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hinckley EE  
I don't usually leave reviews, however... having left Virgin Media due to an on going over-utilisation problem (On-going for 12months+) I decided to give EE a go, despite reading all of the negative reviews. Their customer service to far has been spot on and the Broadband connection hasn't dropped below 65mbps (even at peak times), very stable connection - much better than VM, I was paying for 100mbps with VM and was actually downloading at aroun 1mpbs. I am more than happy with EE and intend to stay as long as the service continues. (EE Fibre up to 78mbps)

Thank you EE
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Midlands EE  
Ordered ee bright box broadband which came on time, easy to set up and no set up charges. Up and running with good speed from the start. Very happy.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Great sutton EE  
After having trouble with other companies want to share my experience on EE broadband. I have been their customer for around 4 years and have never experienced any problems. Speed was great, customer support was quick and friendly, prices were efficient. Would definitely recommend them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Canary Wharf EE  
Been with EE since 2014 and never had any issues with this broadband. My contract ends next month and Im thinking about staying with them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Swansea EE  
Moved from sky fibre to ee fibre good communications from. ee the swap over went seemlessly and with better speeds than sky & a good bit cheaper.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Maidenhead EE  
We moved house and after market review I decided to go with EE broadband 72mb. Price was all right and there was £100 gift card and extra 5GB per month on my wife's mobile allowance. When activation day arrived we received message that line is live. But there was no internet nor signal on landline. We rang helpline and very helpful Andrew went trough all the steps to find a problem, it was phone line. Next day we had a visit from engineer and he fixed phone line, it was cut. But there was still no internet, so I rang to help line and very lovely girl helped us. She gave my wife free 10GB to use on mobile phone and free first month for broadband to compensate for our inconvenience. Next day second engineer came out and fixed/activated our broadband. Happy days. Very satisfied with customer service and speed of problem fixing. And broadband is fast, average 4-5mb/s download
speed on torrents(max >8mb/s). Recommended.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southport EE  
I find it an awful shame that people only come on to write neagative reviews. I on the other hand am very very happy with EE broadband. I was speaking to a girl called Jessica from the fibre team in Hull. She called and i was a little unsure at first, if it was actually EE but Jessica assured me no harm was to happen with the very little information i had given. I left the call feeling like i had a very good experience and walking away with a much better broadband service. (The one i had was fine, but like anything always room for improvement). One of the problems i have is that alot of customers i hear, complain about loyalty and broadband services... doesnt it run down the same line as other providers? And where is the loyalty for customers that switch contracta every year because they have a better deal elsewhere. I just wanted to say Thankyou to EE broadband. Never had any issues and it was nice to see aomeone notice my loyalty and am now paying less than what new customers are. Which is how it should be done.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Kent EE  
I had issues with speed initially so I called and expressed my concern and to be fair to EE they sorted it. So those that are having speed issues try getting in touch with them and ask them to sort it.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Derby EE  
We switched to EE from PlusNet, earning (a load) of Nectar points for signing up, and also receiving a £70 credit to cover our PlusNet cancellation fees (PlusNet were the WORST company I've ever come across - constantly charging us for calls we didn't make, terrible customer service and very poor broadband).
The sign-up process is easy - they keep you posted on progress of your order. The router is brilliant - very smart, looks great and amazing coverage. Their broadband has been superb - best provider I've ever had by far. Couldn't recommend more highly!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Paisley, Renfrewshire EE  
I don't doubt the difficulties other customers have with their provider. I have had poor service many times in the past. I design global computer systems that must run at the fastest possible speed no matter what the cost, but that doesn't help much when ordering broadband. I've been using "high" speed connections from my homes since the before internet was even "born". I recently had a new domestic fibre connection installed by EE, and I really must say that the installers did a fantastic job.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Westcliff-on-Sea EE  
Great customer service!
I recently terminated my new housemate's EE broadband from her old house as her English isn't very strong and this has to be done over the phone. (This is why I can only rate customer service).
The EE guy first informed me that customers should phone up exactly two weeks before they want it terminated and there would be a deactivation fee if no one was taking over the line. After relaying this to my friend he must of he must of overheard us discussing how we were going to arrange the phone call or something because he then said he was feeling nice and dropped the deactivation fee, and also cancelled the broadband there and then without an early cancellation fee (the contract was up in November sometime.) I wasn't pushy or angry or anything, I think he must of genuinely just wanted to make our life easier. It made my day and it wasn't even my broadband!

Definitely makes a change from Virgin Media who are trying to charge me a £170 early cancellation fee saying that they deleted the phone recordings where I negotiated freezing the contract instead of early cancellation. What makes it worse is that I know someone who works at a call centre who has told me they've lied because all phone calls have to be saved by law!

I know this is an EE review page but I thought I'd show the difference in what good customer service can do (£198 difference to be exact!).
  • Customer Service
    5 stars
Walsall EE  
I have the highest fibre optic speed and am very impressed with the service I have received from EE. My family all have virgin high speed broadband and it is no way as good as EE, I have recommended EE to all my friends and family.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
BIRMINGHAM EE  
Just changed my home broadband and calls to EE from sky because I am fed up with sky's constant increase in prices despite being a light broadband user. No options to pay landline annually to bring the price down either. With EE they offered a light user deal and upfront landline deal equivalent to £11 a month!!..I am sooooo glad I didn't listen to the bad reviews...the swop over has been a breeze. I have had nothing to do except place my order. I have been informed of my order by email/text every step of the way. Customer service very helpful and polite. I was given my connection date for 23rd March and up and running perfectly. Set up easy. Saving £13 a month/£156 year 'every little helps' Thank you EE excellent service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Chesterfield EE  
Very pleased and more than happy with the transfer - easy - prompt delivery of Hub and good communication in respect of transfer. I'm pleased I changed as my other provider was expensive and not always reliable.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hampshire EE  
Just upgraded to Fibre Optic And although process too two days longer than panned all went smoothly.Speed everything promised and EE answered all my questions without any hassle.Cannot understand all those complaining abou EE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bournemouth EE  
I don't usually bother with reviews but when I seen the deal with EE I was a bit disheartened to see all the bad reviews. I went ahead anyway cos it was only for a year and I was going from paying £30 a month to £2_50 a month. Decided it was worth a punt plus I had terrible service with BT and wasnt that happy with them. I'm so glad I did, we've had no problems at all. We watch Netflix every Saturday night and we've never had any buffering. The speed seems the same, can't see any difference. Job done and it brings a smile to my face every time I see my bill. Just looked at this months and its £3.16 with my phone calls. I had to phone customer services to ask a question at the beginning and they couldn't have been nicer, it wasn't a foreign call centre and the guy was really helpful. Anyway I hope this review will help someone to make a decision, its not all bad, think maybe people are more likely to review if they've had a bad experience.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
lanark EE  
Seem better than TalkTalk and PlusNet my old providers. Engineers more helpful than most. Would recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bracknell EE  
Just had to query excessive charges on my bill (due to being over my monthly call usage) and I was really impressed with the customer service - couldn't fault it. Very efficient UK call centre, helpful and pro-active staff... I was all set to leave EE but ended up happily signing up to a new contract thanks to the way they handled my enquiry.
  • Customer Service
    5 stars
Kent, UK EE  
Michael in Tyneside North call centre was absolutely fantastic today.
EE have been superb since we changed over to them.
Highly recommended
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bracknell EE  
My review is a positive one.
I left BT due to their increase in prices for the package I had. EE were offering £1 a month for unlimited broadband and if I paid my line rental in advance I would receive a discount. Including delivery for the Brightbox I have paid £183 for a years line rental and broadband. EE also paid my BT cancellation charge. The deal also included a £120 Amazon voucher which I have received.
I contacted customer services to check that my number would be ex directory and withheld when I made calls, my call was answered immediately and dealt with promptly.
I signed up in October, the Bright box arrived within days and I was connected on the day EE informed me I would be. Set up was easy and I was connected straight away. The speed is fine and hasn't dropped out at all.
Perhaps I'm one of the lucky ones as everything is going well and I cant knock EE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Monmouth EE  
Customer service is always helpful even though i think sometimes they are a bit overwhelmed with complaints. Most of them sound Scottish. So i have to really listen to understand some of their words. Heck they probably do the same with my New Yorker accent.
I'm currently on 12 month broadband contract, I'm satisfied with the speed, I've got 6 devices using WiFi simultaneously without any problems.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Wakefield EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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