1,612 Customer Reviews over 41 pages
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- Location
- Da75hl
- Reviewing
- EE
- Date
- 2015-11-21
- Comments
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Awful customer service, awful broadband quality. Connection constantly drops. Customer service are zero help.
- Location
-
- Location
- Macclesfield
- Reviewing
- EE
- Date
- 2016-11-07
- Comments
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BT connected line on Oct 13. Almost 1 month later still no broadband service Fromm EE despite repeated phone calls every cal gets the same reply. "It will be 4 or 5 days before it is fixed Latest is it will be 2 to 4 days until BT can fix the fault. I thought EE was now part of BT but fault is always passed to BT..
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2014-05-08
- Comments
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my personal experience with ee is terrible. I use ee for my broadband. No one can activate my internet at home, no one shows that they care, all they told me to do is to wait. I have been waited someone to set up my broadband at home for one month. Finally the engineer came yesterday and he wasn't willing to make sure the broadband work before he left my home. he said to me it should be working. he asked me to try it 10 mins later, but it didn't work! who i can go to if he left my house if it doesnt work?? I still don't have internet at home and i called today, they asked me to wait until monday for further advise. it doesnt sound promising at all i am guessing they are going to tell me to wait for another month on monday, I am absolutely disappointed by ee. All i wanted is to get my internet works at home, and we paid for the service. Don't make your customer to wait forever and you can't even deliver what you said you would.
- Location
-
- Location
- Crank
- Reviewing
- EE
- Date
- 2018-10-05
- Comments
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If only I could give no stars or better still minus stars for this disgusting excuse for a broadband Internet service provider. Snail pace download speed. Totally unreliable. You can guarantee being unable to log on. Buffering and freezing video streaming is the norm and as for their joke of a service department.....just don't go there!!
AVOID EE LIKE THE PLAGUE.!!!
- Location
-
- Location
- Coventry
- Reviewing
- EE
- Date
- 2014-07-25
- Comments
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Just switched my broadband from TalkTalk to EE. My EE broadband was activated today but I still haven't received the router from EE! They claim that it it small enough to fit through a standard letter box and that their courier tried to deliver 3 times - I have a standard letter box and still no router... I called them 3 times and today was told they would post another one next Monday. This means I won't have any internet access for nearly a week... Very disappointed, wish I'd stayed with TalkTalk...
- Location
-
- Location
- preston, Lancashire
- Reviewing
- EE
- Date
- 2015-09-19
- Comments
-
EE, have the most abysmal customer service I have ever dealt with. Each time I phoned them or they contacted me I got a different story. My problem being which story was the truth. I ended up with no telephone service for over a month yet was still charged for it. Know one seemed to know as to why the service wasn't working.
- Location
-
- Location
- Crowborough
- Reviewing
- EE
- Date
- 2015-03-01
- Comments
-
A truly horrendous experience. Right form the word go we have had problems. Terrible slow connection. Very poor customer service when we have called up to get the connection back online. The router resets to a default that makes it reboot every 10 seconds. This can only be sorted via calling the EE support team. This takes about 1 hour to get through to on a good day. We were told not to turn it off. It does not have a standby mode. Useless! If you have more than 3 devices connected the router has a melt down and no-one can get online. If you decide to move provider then they will charge you a disconnection fee even though you have paid upfront for the entire year.
Do not go near EE for any service be it broadband, mobile or any other pie they have their sticky little fingers in!
- Location
-
- Location
- Sheffield
- Reviewing
- EE
- Date
- 2018-11-17
- Comments
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Internet constantly fails. Customer services are rude totally unhelpful and don't give a damn why you have rang. I have been having problems for over 2 weeks now and hot no where with customer services. I'm actually very surprised I am able to send this review before it kucksme off again .
- Location
-
- Location
- AYRSHIRE
- Reviewing
- EE
- Date
- 2014-10-19
- Comments
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Biggest mistake ever. Had perfectly good service with SKY (no problems in 2 years)and stupidly swapped to EE to save seventy quid a year. Speed is very variable and the brightbox needs reset very regularly. Biggest issue though is continually losing WiFi and having to phone India to get it fixed, which is painful. Tech people are HORRENDOUS. No British equivalent for problems at all. Also they restrict downloads for most of the day, everyday. Now I am going to have to pay to get out the contract, I cannot put up with it any longer. Worst broadbrand provider Iv had in 15 years......
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2015-12-06
- Comments
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Paying for 38 mb fiber optic and I am getting 3-4 mb through old cooper wires.
Customer service useless in India and very hard to get rid of them.
Avoid!!!
Requested deadlock letter from them and probably will end up to Ombudsman...
- Location
-
- Location
- Brighton
- Reviewing
- EE
- Date
- 2023-08-15
- Comments
-
Terrible customer service, useless assistance, broadband not working and unreliable engineers.
EE take care of you the first year then, when you start to pay the full price they just don't care anymore. I have been a customer for 4 years and when I have decided to switch to another provider they charged me 2 months worth of bills even if the usage was 0 because the broadband was not working and they didn't care to send an engineer. 3 times I had to stay home from work waiting for the engineer and 3 times they didn't show up.
Useless, absolutely useless.
- Location
-
- Location
- Bucks
- Reviewing
- EE
- Date
- 2018-04-27
- Comments
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Terrible experience with EE. Broadband was always very slow and so we changed provider when we moved house. Cancelled contract however EE continued to take money from my account, which I only realised a couple of months later. Called EE and they still failed to cancel it two further times, taking more money from my account. EE confirmed they owe me over £200 and keep telling me they have paid me, or sent a cheque but so far all I have received is a measley £30 and even that has taken 3 months to receive. I'm at my wits end with them and would not recommend them to anyone!!!
- Location
-
- Location
- Manchester
- Reviewing
- EE
- Date
- 2017-10-04
- Comments
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Would give zero stars if I could. The internet is useless, often can't even connect and cuts out in the middle of watching a video (for example).
Have complained multiple times, but because my speed test (when I can connect) is within the promised limit they say everything must be fine so they can't do anything. The speed test doesn't account for being unable to connect. It also doest seem to be possible that we are receiving the said speeds as if the internet does connect it is painfully slow (2 minutes to open a simple email, no pictures).
Have been holding out before leaving to get fibre optic, unfortunately EE are the only ever providers currently in the area!
Can't put up with no internet any longer, using all of my mobile phone data to hotspot when I need to work at home is unacceptable. Will be leaving EE today.
TL;DR: DO NOT GET EE INTERNET. IT DOES WORK AND THEY WON'T DO ANYTHING TO TRY AND FIX IT
- Location
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- Location
- Chesterfield
- Reviewing
- EE
- Date
- 2022-08-05
- Comments
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Stuck in a 2 year contract... slowly coming to an end :)
Worst broadband service we've ever had.
First of all in our area you can barely get a stable 25-30MB/s connection. Second, is not at all reliable with random disconnections and router restarts throughout the day. Having to pay just over £30 for this is disgusting when we know as soon as Virgin is gonna be on the street the price is gonna drop massively due to competition. So, Monopoly at it's best. Virgin does stable 50MB/s down the road for just £21 a month.
I cannot wait the moment when I'm gonna ditch EE for something better, fairer and cheaper.
- Location
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- Location
- Salford
- Reviewing
- EE
- Date
- 2023-04-25
- Comments
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Absolute rip off. They reduced the price for the plan I am currently on to 28 GBP. Strangely, they increased mine to 36.88 GBP. When I asked for a price match they refused saying you are in a contract. Instead of valuing their existing customers they rip them off. Avoid EE broadband. They will try to tie you in a contract and then they will rip you off
- Location
-
- Location
- Prescott Knowsley.
- Reviewing
- EE
- Date
- 2018-07-20
- Comments
-
This broadband sucks!
Slow doesn't cover it!!!!!. It just is not fit for the purpose. How can EE call broadband that is this slow a Broadband Connection. Oh, and don't forget the comedy show that passes for customer services that is able to do Nothing!!! Oh! And don't forget the price hike mid contract on a "fixed price for 18 months" contract. Wow...There are so many Cowboys working for EE they should be in a Western.
- Location
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- Location
- Guildford
- Reviewing
- EE
- Date
- 2018-10-30
- Comments
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EE are liars. they misinformed us about fees. We have sent a letter with our lawyer and they do not answer. they are misinforming to get you to sign a contract with them. they do not answer in their online chat, there is no way to call them directly and in the messenger chat they are just telling that they want to help and actually they are not helping at all
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-03-19
- Comments
-
Absolutely horible broadband provider, I have fibre and I suppose to get 35+ MBs but they cut the speed at peak times down to 6-7 MBS which is useless. I have complained to them so many times that I'm now fed up, they say it's a normal practice which it's written in their terms and conditions. I'm just waiting the contract to come to an end and move back to BT. My honest advice for anyone looking for broadband is to avoid EE, expensive and rubbish!
- Location
-
- Location
- Poole
- Reviewing
- EE
- Date
- 2014-06-10
- Comments
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Never actually let the line went live because their pre-sales service was so bad.
- First guy who 'sold' the deal to me gave me factually incorrect information.
- The deal turned out not to be as advertised.
- I spent over an hour on the phone trying to sort it.
- Half the staff didn't know terms or general information about the service.
- In the end I told them to cancel it because I don't trust they will deliver or that I won't continue to have these issues once the contract was signed.
- Also I found out that even though I am on a 30 day contract for my mobile... apparently I can't drop my contract down a level... What's the bloody point then?
SUMMARY
Thoroughly disappointed with the service from EE, might move my mobile service also as a result.
- Location
-
- Location
- South East U.K.
- Reviewing
- EE
- Date
- 2014-10-20
- Comments
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I had a phone contract with T. Mobile. This year in May, EE got in on the act and started sending me bills. My contract was a standing order, monthly. I have no idea what the bills were for, they were outside the contract. 150 told me they could do nothing for me, that, in fact they were giving me a discount (by sending me extra bills???). I thanked them and told them....no thanks....I am bound by a contract.
Since the contract has ended, and I have actually been freed from their awful service, I am now receiving even larger bills.
I am waiting to see what they say. I have emailed customer service. They are time wasters who generate bills to send to their customers. Beware !
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2015-03-19
- Comments
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Worse provider ever. I was on the phone from 5 pm to 22.5 spoken to 9 people. No one could answer my queries. Phone cut off 3 times . I received 2 text to say they couls not get in touch with me. Rubbish as my line work properly. Do not switch please.
- Location
-
- Location
- Rossendale
- Reviewing
- EE
- Date
- 2014-10-20
- Comments
-
"Upgraded to EE fibre Optic broadband from free orange standard broadband. From day one it has been the worst, unreliable broadband I've had to date. Absolutely rubbish customer service, who tell you to do the same old crap time and time again. Absolutely disgusted at this provider, can't wait for my contract to end!!!! Constand low speeds of 3 to 10mps at very very best when I was promised and pay for 39mbps!
Save yourself the crap and don't even bother!
- Location
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- Location
- Cheshire
- Reviewing
- EE
- Date
- 2015-12-06
- Comments
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DO NOT BUY!!!
We "upgraded" to EE from Sky about 12 months ago and we have had nothing but problems with it. We don't even get download speeds of over 1mb/s and upload speeds of 0.5mb/s when they "promised" speeds of 17mb/s.
You have been warned.
- Location
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- Location
- london
- Reviewing
- EE
- Date
- 2016-01-07
- Comments
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I get download speeds of 1.6mbs and upload speeds of 0.83mbs, this is horrible and I am barely able to do any tasks like surf the web.
- Location
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- Location
- Warwickshire
- Reviewing
- EE
- Date
- 2016-10-04
- Comments
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THE WORST BROADBAND EVER.
we changed from sky to EE and it was the worst decision ever!! They are bloody dreadful! Our download speed is 0.82!! Unacceptable and when we tried to contact them we recieved no help. NEVER GO WITH THEM.
- Location
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- Location
- cornwall
- Reviewing
- EE
- Date
- 2015-10-23
- Comments
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Dear god, that was one of the worst experiences ever. I wish I had seen all these reviews before switching to EE broadband.
Installed on a monday, a week later we still have no broadband.
30+ calls and on hold for well over 8 hrs all told. Passed around from person to person, call centers with people who can barely speak english.
One time we were on hold for an hr, when we got answered they told us rudely that they were busy and would phone us back within 2 hrs.
That phone call never came.
Still no broadband.
Will be cancelling and asking for a refund.
I urge ANYONE who reads this. DO NOT, I repeat DO NOT, select EE as your Broadband provider.
I don't know how these people are still in business.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2016-10-04
- Comments
-
EE is a terrible firm, they respond to no customer service requests and do not do what they agree to in person. They make me embarressed to be British
- Location
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- Location
- Bradford
- Reviewing
- EE
- Date
- 2017-11-10
- Comments
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ABSOLUTE JOKE!!
I have waited over a month for wifi and it's still not working.had 3 different routers sent out and 2 engineers! They have taken money out of my account even though it's not working and I have waited in all day today for another engineer who called me to say he will have to come back another day! Absolutely disgusting service! Do not get broadband with them!!
- Location
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- Location
- Nottingham
- Reviewing
- EE
- Date
- 2014-09-13
- Comments
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Broken promises and lack of communication. 6 weeks after signing up I still have no broadband service. It was supposed to take 10 working days. I've spent massive amounts of talktime on hold, whilst trying to find out what's going on.
Eventually I cancelled. A couple of days later I get a text telling me the phone line is connected. Now I'm being passed around from pillar to post again, trying to find out what they are playing at.
Awful service
- Location
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- Location
- Pagham
- Reviewing
- EE
- Date
- 2014-10-21
- Comments
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in the days of Orange, they were the best.. now, they are even worse than 3, and that is saying something!!. I have a fibre connection, and currently I am getting a P2P download of 180K, the phone now doesnt work in my area (weak signal). I dont know what they are doing but if they want to keep any customers the better sort it out, an QUICK.
- Location
-
- Location
- Horwich
- Reviewing
- EE
- Date
- 2016-07-13
- Comments
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An absolute con. If you are reading this, heed my warning. EE broadband could be the slowest most unstable connection I have ever had since the good old dial up days.
My girlfriend was targeted whilst walking through a market place by an EE rep who was situated at one of their promo stands. Not knowing much about tech or how the internet actually works, they told her how our current provider (sky) would ‘slow’ you down at peak times. Please bear in mind that we never had an issue with sky broadband, ever! She was told that EE was cheaper, faster and more reliable with no slowdowns at peak periods.
I was blissfully unaware that she was changing providers as I was planning to move in 2 weeks later. I am a gamer, so the internet is massively important to me. From day one, it was been consistently terrible. You can do one thing at once. Either play my game, or use the on demand service on our sky box. If we download one TV show from sky that’s it, no phone facebook or anything for the next 20-30 minutes whilst it downloads. Never had this issue with sky.
We contacted them and they said they did a test and ‘fixed’ our line. What a load of rubbish. I asked what they fixed and they just said it was ‘fixed’… It is still terrible and what is worse is the 18 month contract you a tied into. I would give anything to travel back in time and trip the EE rep up before getting to my girlfriend.
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2014-05-17
- Comments
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We are small business,we have been with BT for 2 years never had any problem with the phone line.
We switch to EE broadband and line and since that time problem with the phone line.
We have credit card machine connect to the line and every day does not work keep rejecting card.
I have spoken to EE but what i waist of time.
My advice stay away from EE very poor customer service
- Location
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2014-10-21
- Comments
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We've just switched to EE and haven't had any DSL carrier signal on the modem since the switch. Customer service took 50 minutes to reach the first time, and their response was to "Try again in the morning". They didn't seem equipped to deal with the problem.
When I tried the next day, I was met by a recorded message saying that EE was having problems generally, and so the phone lines were overloaded, and to try phoning back later if possible.
- Location
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- Location
- Ilford
- Reviewing
- EE
- Date
- 2015-03-20
- Comments
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There wasn't an option for zero stars!
The worse ISP since the internet was invented.
What a nightmare I have had with EE broadband.
Connected in September 2014, took 2 weeks to get started, thats right so there is no such thing as "seamless transfer" when I did starting off with very slow speed.
2 months later phone line and broadband go dead, took EE 2 weeks to send a BT engineer, Since then all I have had is really really slow speeds. With the pervious suppler I was getting 15mbps. After 4 BT engineers and 1 "cube engineer" (a EE engineer that only checks ur set up) they still didn't get the issue resolved. Finally after 7 months they have agreed to wavier the early termination charge. I stupidly paid my line rental upfront so I lose that. whats thieves this company is, AVOID AVOID even if they give it for free.
There is many more unhappy customer on their EE Community. I wish I did my research beforehand.
- Location
-
- Location
- Somerset
- Reviewing
- EE
- Date
- 2017-06-20
- Comments
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I have used EE for years, and the service has gone really down hill.
The broadband keeps dropping out but they won't fix it, or let me out of my contract.
Undoubtedly one of the worst customer experiences I have ever had.
I truely wish I hadn't used them, it's terrible.
Of the 32 employees I've spoken to in my 8 month hell, they all tell you different things. Completely amamteur.
- Location
-
- Location
- slow broadband
- Reviewing
- EE
- Date
- 2018-06-05
- Comments
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Chronic broadband. Chronic service...chronic slow speed. Often can't log on. Can't use firestick. EE broadband = Chronic Joke!!!!!!!
- Location
-
- Location
- Bristol
- Reviewing
- EE
- Date
- 2018-08-25
- Comments
-
AWFUL broadband. Deliberately slowed my old broadband so I had to 'upgrade' to their new faster service which is totally unworkable! Drops out every 15 mins meaning you a forever losing work and having to reboot. Never get calls back from tech department.... I have now Switched to another provider which is easy and highly recommended.
- Location
-
- Location
- Ystrad Meurig
- Reviewing
- EE
- Date
- 2017-08-01
- Comments
-
We changed over to EE 3 months ago.
EE cut us off completely every evening around 9.pm. We have no internet until the next morning when we have to reboot our modem. An Open-Reach engineer set us up with a BT modem, which worked fine all weekend no cut off at 9pm. So even though these reports from Open Reach are going through to EE, they are totally ignoring the findings.
EE keep sending out engineers and then closing my case.
Open reach engineers have reports regarding this issue and EE are not doing anything about it.
I would also mention that Alana was allocated to my case last week and assured me she would ring me on Saturday, she still has not……………..
My complaint has been escalated and then closed, it seems EE have no intention of resolving this problem even though they have the reports, they are dismissing my case, hoping I will go away. I know there are lots of other people in this situation; we need to contact Advertising Standards Agency and Trading standards.
We are paying for a service that we are not receiving.
Our service from EE is not fit for purpose, so EE need to offer us a price reduction or free us from our contract.
If you get nowhere ask for a deadlock letter, I shall be doing this next.
- Location
-
- Location
- W6
- Reviewing
- EE
- Date
- 2018-01-07
- Comments
-
Have a standard line and Speed varies between 0.1mb and 8mb. Very volatile. Can't watch HD streaming video, SD video constantly buffers, even vpns drop on it due to connectivity issues.
Without a good 4g mobile connection I can swap to it would be a nightmare. Now I see why that's part of the package.
Agent Promised me a £50 compensation for swapping from BT early. Despite having jumped through the numerous hoops to the quality, it took 5 calls to get money back over 5 months. Wanted to give me a credit even after initially stating it was a refund.
Very poor broadband & service overall.
Would not recommend.
- Location
-
- Location
- Nelson
- Reviewing
- EE
- Date
- 2014-09-14
- Comments
-
Absolute s**t. No internet since the it was installed. Been passed around indian call centres like a prat. Waited in between 6-9 for a call to "sort" problem, no idiot rang me. Just got off the phone to the prats now, guess what???? Wait for another call back! Dont bother with these clowns.
Cant even cancel contract coz its past 14 days. Took them over 14 days to come install so unfortunate for me i could not see how useless these tool heads are. Dont make the same mistake as many others. Go elsewhere
- Location
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