3,590 Customer Reviews over 359 pages
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- Location
- Cambridge
- Reviewing
- BT
- Date
- 2023-04-20
- Comments
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Disgusted with BT and being billed 4 days past my contract end date.
My contract with BT ended on 17th February 2023 but when my final bill came it said i owed up until 21st February!! Thieving scum bags and internet is not worth what they say - quick to deny systems are down when in fact its BT's rubbish service and stealing from customers who choose to leave!!
- Location
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- Location
- Kent
- Reviewing
- BT
- Date
- 2023-04-13
- Comments
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We have had no phone and no broadband since we joined BT in March.
We have spent hours fruitlessly seeking support.
No engineer has appeared for an agreed appointment on 3 occasions.
We can sadly confirm other reviewer's experience of BT as incompetent, dishonest and unreliable.
AVOID.
- Location
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- Location
- Devon
- Reviewing
- BT
- Date
- 2023-04-12
- Comments
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A terrible organisation. Constant price hikes during contract. Charged for months after my contract had expired and I'd received assurances my account had been terminated. Yet to receive a refund for those extra months. Absolutely atrocious customer experience. Steer well clear. Much happier with my new ISP hyperoptic.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-04-11
- Comments
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Garbage. One of the worst in the UK. On top of both latency and bandwidth varying wildly, the router updates most weekends between 6 and 9pm... called them to ask if it's possible to not completely sc**w me over by disconnecting me from everywhere for a router update, they said it's automated and they have no power over it... What kind of a stupid ISP updates their router in prime time on weekends which could take anywhere between 2 and 5 minutes... disconnecting calls, ruining your ranked games, interrupting your Netflix, and for what? For a process that could just as easily be scheduled at 2am on a work day?
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2023-04-10
- Comments
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I’m not surprised when I view their rate here and found it in red and 87% gave 1 star, that’s mean the customer care is zero and they don’t care about what customer satisfaction!! They increased my bill price by 19% for inflation!! And the funny thing that a new customer getting a better price than old customers by 30% less !!!!!!! Why the operation cost and inflation for BT just on the old customers and new are not !!!!!!! My fairly advise don’t trust BT and go with any trusted company which really be honest by treating you as a customers not as a pay machine for their bad services.trust me Don’t go with BT
- Location
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- Location
- Birmingham
- Reviewing
- BT
- Date
- 2023-04-03
- Comments
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The real downside of BT is that they get you in on a good deal, which very quickly increases in price every March (by around 15% each time), so that by the end of your 24 month contract you're paying a third more than you signed up for, and significantly more than a new customer would be paying. Not at all aimed at repaying loyalty to the company.
- Location
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- Location
- Grimsby
- Reviewing
- BT
- Date
- 2023-04-02
- Comments
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Olivia from Blackburn deserves a good review due to her good customer service, we was in the middle of cutting contracts due to not having the help we asked for (temporary hub) after ringing and speaking to many different members of the team trying to get us to pay for different things to solve the issue, Olivia was straight on the case and got us a hub sent out for free, she understood we was cutting contracts and she really tried to keep us as costumers! Great work
- Location
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- Location
- Surrey
- Reviewing
- BT
- Date
- 2023-04-01
- Comments
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Be aware. They are misleading you to their Halo3 package which is not true. I have been having troubles with my broadband connection and they refuse to listen. They left me 40 min on the line because I wanted to complaint. And when I finally managed to get the complain through they say we cannot say you have a fault. Although their own engineer reported the fault and ordered new disks. BE AWARE.. their offers are illegally misleading. I will take the situation further.
- Location
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- Location
- North West
- Reviewing
- BT
- Date
- 2023-03-31
- Comments
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About 2 years ago I moved house into a semi-rural area where BT could not provide me with fibre broadband. I called to cancel it and was told that I still had the best part of 2 years on contract and I couldn't get out of it. Ok, fair enough, its a contract. I need broadband for work so I signed up with Virgin who could give me over 500 Mbps.
2 years on and I've been paying £30 p/m for a service I'm not using. Finally, my contract ends and I get a note saying that I have to return my BT Hub or pay a £50 penalty. Bearing in mind its two years ago and the last time I saw it was as moving house, I have no idea where it is. I've looked everywhere and no joy.
I called them to ask if they could waive the charge based on the fact I paid them £720 in the last year for nothing and I was told no.
Ok, no doubt it’s in the small print in something I signed years ago that I have to return this thing. No doubt they are legally correct. But it doesn’t feel very customer focussed to me. Virgin are great, BT a cr*p. I will never use BT again. I'd rather go back to carrier pigeon.
- Location
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- Location
- West Sussex
- Reviewing
- BT
- Date
- 2023-03-30
- Comments
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Liam was extremely professional. Hi is done a great job to a high standard. He has given me excellent advices on how to to use my ultra fast broadband fibre. He was on time and he had finished his work very quickly. I am glad I had choosing BT services. I believe they are the best.
- Location
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