3,590 Customer Reviews over 359 pages
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- Location
- Stockport
- Reviewing
- BT
- Date
- 2023-02-14
- Comments
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Feb 2022 problem with land line, crackling and cutting out. Had 7 engineers unable to do anything about so cancelled landline. I moved from Bramhall to Stockport in Jan 2023. BT sent new hub but to the wrong address, they sent another didnt work sent another, didnt work, sent an engineer, did work. Too 19 days. And then I could not make a call out on my mobile. Problem was that while they passed the broadband contract to the new address they left the mobile contract at the old address, they were at the old house on the same contract. After 10 days and numerous calls to BT I still cant phone out. I think one of the worst things with BT is that the people who answer the phone dont listen to what the customer is saying and just talk over them. Latest news from BT is that the problem is so complicated that they are unable to do anything and have for help abroad. I would leave them immediately but they will charge me heavily for cancellation. Greed and incompetence runs them.
- Location
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- Location
- Kent
- Reviewing
- BT
- Date
- 2023-02-03
- Comments
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Dire. WiFi keeps dropping out, sometimes 4 or 5 times a day. Engineers been out 3 times but still failed to resolve problems. Contacted customer services and complained to CEO for compensation, but apparently this is all perfectly satisfactory and not entitled to anything.
My advice - avoid BT like the plague and go with a reliable broadband provider.
- Location
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- Location
- Inverness
- Reviewing
- BT
- Date
- 2023-01-31
- Comments
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BT is probably the worst broadband provider out there Sky Talktalk have the same WiFi plans as BT I’m overpaying for poor quality internet
- Location
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- Location
- Pudsey
- Reviewing
- BT
- Date
- 2023-01-23
- Comments
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Booked in November 2022 to upgrade to BT fibre. Wanted to install all cables under floor level, day before installation moved all the furniture, lifted the carpet, installed ducting with a pull cable ready for the engineer. Took a day off work to assist and make the job easier. Monday morning arrives and an engineer turns up. I explained what I wanted and how I could help. The engineer said he didn’t have a cable long enough, he had a 5m and not a 10m.
I am a little bit shocked that in this day and age engineers don’t have the correct equipment to undertake and complete a simple job. Shame on you BT for such a terrible service
- Location
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- Location
- Cardiff
- Reviewing
- BT
- Date
- 2023-01-23
- Location
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- Location
- Clowne, Chesterfield
- Reviewing
- BT
- Date
- 2023-01-22
- Comments
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The broadband has been 100% reliable. Fast connection for 2 years, no downtime pretty much. Pretty good. The downside has been I paid for an upgrade to BT sport and got a discount to the sport in return for starting 2 year package again. However....I asked before I signed up if I didn't proceed with the BT sport (there's always a 30 day cancellation period) if I could go back to my original contract, and they said on the phone, yes it would be reverted. I returned the sport, but they didn't revert it. They still added 6 months onto my contract (even though I wasn't getting the £7 sport discount) and just decided to give me a reduction of £2 to my broadband (which I never agreed to). This is pretty bad. So i called them...customer service said they'd change my contract back to original dates. I realised 3 months later, they didn't change anything. So I had to call them again and then they admitted they can't actually change it back to the orginal, so sent me an email saying I could leave at my original date, even though my contract says an extra 6 months i didn't agree to. So again: broadband speed etc - perfect, no issues. Just don't sign up for any upgrades to sport etc or any upgrades offered over the phone mid contract as they are shady and sign you up for deals you never agreed to.
- Location
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- Location
- Horsham
- Reviewing
- BT
- Date
- 2023-01-19
- Comments
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Dreadful internet speeds, unreliable and the customer service leaves a lot to be desired. Promised 800-900mb/s and getting between 10-30mb/s if lucky, even over ethernet.
- Location
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- Location
- Walsall
- Reviewing
- BT
- Date
- 2023-01-17
- Comments
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Keep charging in January after we cancelled in November. Prices go up for loyal customers.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-01-14
- Comments
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Abseloute worst internet providor, made me wait 2 months for the installation with 2 cancellations in between to have the audacity to tell me I have to wait another month because of their abseloute garbage systems
Put me at the end of the que everytime THEY cancelled
Absolutely unreliable
- Location
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- Location
- Devon
- Reviewing
- BT
- Date
- 2023-01-12
- Comments
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Complete waste of time and money. They make massive profits for their ceo thro dividends etc yet don’t employees engineers as they are too cheap and can get an engineer to you for 2 months!?!?
They don’t deserve anyone’s money. Monopoly and not fit for purpose
- Location
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