3,590 Customer Reviews over 359 pages
-
- Location
- London
- Reviewing
- BT
- Date
- 2023-03-05
- Comments
-
BT services is soo poor, even the customer services. They don't even know what they're doing. Few months ago I ordered the broadband and their engineers were unable to
connect it. As a result they send me a minihub which was very useful, and I signed up the contract with £15 per month. It was going ok, so far for 2 months till yesterday when they cancelled it. They didn't send any email notification or sms or even a call, just the service stopped suddenly. Their excuse, after I called them was that they can not provide a minihub service without having a broadband with them. This was the terrible, unhelpful answer from customer service. I'll never go with this company again, poor service, useless and uninformed customer service...
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2023-03-02
- Comments
-
Was charged £125 for cancelling the service early (2 months) eve though it didn't work for 2 years and we had to pay for a different provider. Customer service is terrible and you'll waste hours of your life on the phone to them. Terrible wait time for engineers. They'll comment on this post saying they're willing to help but you go through the complaint service over and over with the same outcome. Avoid at all costs!
- Location
-
- Location
- Wakefield
- Reviewing
- BT
- Date
- 2023-02-28
- Comments
-
i have been with BT for many years and my bill is going up by £5.16 a month due to the CPI 17%! This is a real kick in the teeth when we are all struggling with the cost of living.
Unfortunately i'm stuck in contract until 2024 and will not be renewing.
- Location
-
- Location
- Chester
- Reviewing
- BT
- Date
- 2023-02-25
- Comments
-
Using BT has been one of the worst experiences as, they have lied to us several times saying our internet is fixed so they can get paid. They lied to me and said my internet was fixed when it won't work at all.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2023-02-24
- Location
-
- Location
- Kent
- Reviewing
- BT
- Date
- 2023-02-24
- Comments
-
I have contacted BT and had a long chat with the customer service. I have been offered a deal on February and the same deal will increase on March so basically next month. This is a Scam. Plus the speed is not amazing and there is not a good deal for being a loyal customer. I will wait the best opportunity for leaving this broadband provider. Not happy at all.
- Location
-
- Location
- Glasgow
- Reviewing
- BT
- Date
- 2023-02-19
- Comments
-
BT have been terrible for me, from being unable to schedule a fix for my internet when it was down for 6 weeks to accidently cutting me off and being unable to resolve it for over 2 weeks. Speed is below average for my area but was within the realms of acceptability when working.
- Location
-
- Location
- ilford
- Reviewing
- BT
- Date
- 2023-02-19
- Comments
-
Disgraceful customer service & the network service is appalling. why did I leave virgin. nothing but heartache
and headache. I was promised download 150 mbps of speed, but as soon as the cancellation period was over I've been getting only 20mbps for 2 months now. after being transferred from tech support and billing dept. several times the women cut the call. please don't join BT they make plenty of promises but don't deliver. they will destroy your piece of mind and bill you for it 24month.
- Location
-
- Location
- Sheffield
- Reviewing
- BT
- Date
- 2023-02-18
- Comments
-
My broadband speed is really poor I can’t event watch a live football match, everytime I do a speed test it fails, constantly getting lied to by them
- Location
-
- Location
- Swadlincote
- Reviewing
- BT
- Date
- 2023-02-14
- Comments
-
This company disgusts us. It doesn't matter what you say it has zero effect on them. We have a 70 year old staying with us who needs to be constantly connected to the Internet for safety and health reasons as see recovers from a heart attack and also the security system in the house relies on a good broadband connection.
BT and especially Open Reach are abhorrent. They hold you to ransom.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.