BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    3 stars
  • Reliability
    3.1 stars

Based on 1351 customer ratings since 2023-04-28 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,590 Customer Reviews over 359 pages

  • Reviewer
    Location
    Reviewing
    BT
    Date
    Comments
    Absolutely rip off. Sold something that I haven't got. I had EE before, just the 50mbps speed and that was a lot better and smoother that the BT150mbps fibre I have just had installed. I can't even watch a video and play a game at the same time. It is utterly pathetic. Don't waste your time with BT - go to EE instead. Oh and its better customer service with EE. I wish I Never changed.
  • Reviewer
    Location
    Cornwall
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    In the year I’ve lived in Cornwall, my BT broadband has failed 5 times, sometimes for days, trying to work from home is impossible with BT and it’s unreliable service.
    It might be fast when it’s working, but reliability is not good enough, it’s time BT stopped paying out huge dividends and salaries and updated its antiquated infrastructure.
  • Reviewer
    Location
    Ne3
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No internet due to loss of service since April 26th - completely fobbed off as nobody has the answer to when service will be restored - 30 years as a loyal BT customer but asked to pay more money to get an emergency connection through a Halo contract - only persuaded to switch to fibre 2 monthly ago - any trust in BT is now totally eroded
  • Reviewer
    Location
    Luton
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    #anothergreedyCo Admittedly I failed to do the various checks.....(DAM) got locked into the standard 24 months contract. (PLS NOTE) last online registered profit 1.6 Billion......nevertheless every new financial year, customer are stung a unnecessary greedy price hike.....my first contribute to these pigs is £4.60 (will definitely terminate contract asap)
  • Reviewer
    Location
    london
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    "it should be working by midnight" waiting over 1 month for set up
    On my first contract with BT I had several problems getting the broadband set up and it took 1 month+ extra. BT paid compensation for their poor service.

    I've just moved home and thought I'd continue with BT for ease. It's now 1 month+ in the new house with no internet as BT keep telling me "it should be on by midnight". I've heard this 4 times now....
  • Reviewer
    Location
    GRAVESEND
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Truly shocking service from BT
    Truly shocking service from BT. I was hoping they would be better than Vodafone but sadly there turning out to be far worse! luckily I am within the cancellation period.
    Had my broadband/landline switched over 3 days ago and I am still waiting for the landline to work!!!!
    Normally not so much of an issue but my elderly disabled mother relies on the landline and its causing her distress.
    Extremely unhappy and sad at the woeful experience I am having....time wasted on the phone etc.
    SHOCKING.......
  • Reviewer
    Location
    England
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    Comments
    Ive never spoke to customer service but my dad has and its the same thing every time its like their reading off a script and its so inconsistent it turns off everyday without fault and its turned off 3 times in the last hour for 10 minuest straight
  • Reviewer
    Location
    St.Helens Merseyside
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been a BT customer for a few months, I made my monthly payments on their BT app online, but unfortunately I got cut off around the 15th of March so I contacted them about this and they said they have not received any payments for 4 months which is a lie because I told them that I make my payments on their BT app online, so they said my payment had been sent to an old account so when I asked what account they told me it was BT account, so I told them that I have never been with BT before I have always been with Virgin, this problem has still not been resolved and they keep on cutting me off because of these missing payments I've even sent them proof e.g photos of bank statements which read that I have paid since being with them, I want to leave BT but if I do I would have to pay a cancellation fee which is extortionate, but when I do leave next May and these missing payments has still not been sorted I will take this further, I would not recommend anyone to go with this shoddy firm.
  • Reviewer
    Location
    Southport
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    Comments
    Recently stopped sky and got bt over the air thing, the customer services were excellent, no hard sell, quick answer and told me about home essentials.
  • Reviewer
    Location
    North west
    Reviewing
    BT
    Date
    Comments
    We signed up to BT and booked an installation date, my wife worked from home on the day. BT said the engineer would install the cable and hub, and would connect one devise to show that everything worked, he was only here for 20min's, said it could take an hour or more to switch on and he left. The broadband didn't work, but when we contacted customer service, they said we would have to wait three or four days for an engineer. Which would mean having to make sure someone was at home again. Not happy with this, so cancelled the contract and will try another provider. Cannot comment on speeds or reliability, but customer service is not good, wouldn't even give them any stars.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.