3,590 Customer Reviews over 359 pages
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- Location
- Frome
- Reviewing
- BT
- Date
- 2023-06-08
- Comments
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I've been with BT on full fibre 900, halo 3 and phone for just over 2 years. It all works really well and you can speak to someone very quickly if you need to BUT what a rip off. Initially I was paying about £70 a month and that also included my mobile bill, but then they moved me over to EE, and a couple of mid-contract price rises later I'm paying £101 a month + £11 to EE for my mobile - £40 more! I have of course tried to negotiate and am now unfortunately in another 24 month contract which runs out in 18 months. The only way to reduce my bill is to sign up for another 24 month contract and I could get it down to £80 (+mobile bill still) - but there will be other mid-contract rises so.... Meanwhile new customers can get the same deal I'm on for £50.99. All of these prices are completely abstract. Mid-contract price increases should be made illegal - they only benefit corporations. YouFibre are offering 1000 Mbps for £29 at the moment. Please don't sign up with BT - they are a total rip off. If you're already with them - don't renegotiate as you will end up in another 24 month contract. I wish I had just waited and left in March this year....
- Location
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- Location
- Clipstone
- Reviewing
- BT
- Date
- 2023-06-07
- Comments
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Extremely disappointed with BT and the service. Cancelled and charged even tho bt can't supply my property with gauranteed speed. It appears money is more important than customers
- Location
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- Location
- Coulsdon
- Reviewing
- BT
- Date
- 2023-06-06
- Comments
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By only provide 1mbs to my broadband, please do not do business with them.
- Location
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- Location
- Croydon
- Reviewing
- BT
- Date
- 2023-06-04
- Comments
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Very reliable. Good at first. In recent months very poor Wi-Fi signal upstairs, despite paper thin walls. Had to be buy booster.
- Location
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- Location
- UK
- Reviewing
- BT
- Date
- 2023-06-01
- Comments
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BT have decided to put us in a contract that we have no idea about due to us not recieving an email from them, when all we did was request a change of address.
They say that the 14 days to cancel is a good idea, however they do not contact you or request a reply to confirm willingness to continue with the contract.
I am unable to state how unhappy I am with this service and I still cannot do a thing about it as they do not require a signature or acknowledgement of the contract to continue the service.
We are now stuck in a contract with a cancellation fee of around £400, and have not been provided the correct usage we are paying for, for over 5 months.
When attempting to find another provider with better prices and cancel BT as a provider, we did not recieve the best customer service, or a any way to help us throughout this financally trying time.
100% would not recommended BT.
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2023-05-27
- Comments
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Having problems with outage , will be 6 days by the time its fixed. However, can't fault customer service. Easy to get hold of a human on the phone, quick to answer and always try to be helpful. Major fault so are sending me out a free minihub. Other providers are hard to get hold of and its frustrating but I think the ease of getting in touch with them is a breathe of fresh air despite the outage.
- Location
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- Location
- Leeds
- Reviewing
- BT
- Date
- 2023-05-23
- Comments
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Greedy price hikes during a ridiculously long contract. BT do their best to take advantage of customers, don’t reward loyalty and charge ridiculous exit fees. Never get a product with BT, take your business elsewhere.
- Location
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- Location
- North Yorkshire
- Reviewing
- BT
- Date
- 2023-05-18
- Comments
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Disgusting Company! Stay well away! Useless Broadband, coming to the end of my current contract after being a Customer for 10 years+ and my device suddenly won't connect to the hub. Did a speed test on my UNCONNECTED device and it told me the speed I was getting to my UNCONNECTED device was normal with no issues
- Location
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- Location
- Oxford
- Reviewing
- BT
- Date
- 2023-05-17
- Comments
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Terrible company. No customer service at all. Everyone says something different. Give you misinformation all the time. The engineers they send out don’t know what they are supposed to be doing either. They also promise to give you a call back and never do. All they call about is money and no customer satisfaction. I would recommend going to bt or sky instead
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-05-13
- Comments
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Have used BT for broadband service at 2 addresses within the last 3 years (due to the unavailability of my former provider in these areas). While their engineers and response mechanisms are excellent, the persistent problems with the network are a disgrace.
At both addresses the broadband connection would drop, repeatedly, without warning. In the world of working and operating online this made things very difficult. . Engineers attended several times and I was told the problems were fixed, but again, the connection would suddenly start dropping.
BT, in my experience, are not able to provide reliable broadband AT ALL and if I had the option I would ALWAYS use another firm.
- Location
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