3,590 Customer Reviews over 359 pages
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- Location
- Kent
- Reviewing
- BT
- Date
- 2023-06-26
- Comments
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Since beginning of June my order for upgrade has been placed 4 times and every time it is cancelled. Absolutely had enough now! They have sent out 4 hubs and expect me to return, if they want them they can get them. Already sent 1 back.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-06-23
- Comments
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BT are an absolute shambles. It took 1 week less than 4 months for my broadbaznd to be updated. Every time I called up there was a different story or reason why my order wasn't being progressed. Among other hold-ups was an 'issue' with my account and varoius other 'reasons'. I would not recommend them to anyone based on their customer care regime.
- Location
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- Location
- Allington
- Reviewing
- BT
- Date
- 2023-06-23
- Comments
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Worst internet company!
Services provided are very slow and unstable.
Internet stopped working due to technical problems on their side, already a week trying to get engineer to come, but they are all busy, once I got sms confirmation about engineer coming, was waiting for one half day and eventually he came to a wrong address( next door to mine) but as paperwork with address is error, he decided not to come and help…
Don’t connect to this internet service!
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2023-06-22
- Comments
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AVOID BT BROADBAND
When I moved in to my property (2 years ago) I set up my policy with BT , My Address wasn't registered so I had to put my account in 67 (same house split into 2 Flats) (Samebuilding)
No issues until my neighbours wanted BT broadband. BT contacted me saying someone was trying to take my line over, I contacted them to be told they couldn't supply me with internet because down stairs was less of a confection and we copper wires ( witch was just a excuse the man couldn't be bothered) I then rang back and spoke to a different lady who said we just need to change your door number so once Royal Mail update ur address we change it no issues.
I then received a letter from BT stating someone was trying to take my line over Again, so once again I contacted BT and spoke to a Man who said he would update system and let them know I'm not moving ect and so say changed my door Number. I was high satisfied so I left it as that .
I woke up this Morning to No telephone Line (phone wouldn't work) but still had Wifi , I then rang BT at 4pm and spoke to about 3-4 different people who had No idea what I was on about apparently on there systems I told them I was Moving when I didn't At all, I stated loud and clear I was NOT Moving ! Apparently because they didn't hear from me (witch they did about 10 times over this matter) they aloud my neighbour to take Over my Line without my permission! And Now I have No Line, NO internet
And the Man on the fone said sorry Il have to call you back again tomorrow after 3pm, to hopefully set up a new Line. But we can't find Your door number he stated witch You can on Royal Mail ! I'm Utterly disgusted by BT and the customer service I received ! I would Avoid them at all Cost! They take matters into their own hands without asking the customer! And The way the Staff have Treated me is unbelievable!
I will be making an official complaint !
- Location
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- Location
- Exeter
- Reviewing
- BT
- Date
- 2023-06-22
- Comments
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I have given them a 1 because I still have no Internet. I signed up for broadband and got the equipment. I set everything up and asked them to activate it. I called customer service and they said this is not possible. They said I need a engineer but they cannot say why. They told me to to keep my engineers appointment because it would otherwise move the activation date 10 days further evwn though i was out of the country. The engineer called me and as I told him everything was set up and he said he thinks he could do everything on the outside. I get a message asking to rebook an appointment and my activation date is now about 3 weeks from when I had initially asked to activate even though this is what customer service told me to do instead of chqnging the appointment. I have a new build with BT connected and a hub set up. Their customer service is responding with now help and telling me hopefully someone would be at home in 3 weeks time. Maybe they should listen to the calls they record for training purposes because they obviously have no training
- Location
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- Location
- Surrey
- Reviewing
- BT
- Date
- 2023-06-22
- Comments
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BT raised halo package to extraordinary amount of £60 per month. BT operative embarrassed that unable to offer deals on the account. Moved to Sky for about £20 per month which has a good service.
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2023-06-20
- Comments
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My problem is mostly with the bt hub, its awful. The ethernet ports dont work properly in that I often have to down/up interfaces just to get them to connect and as if that wasn't annoying enough the router regularly wipes its IP reservations. It loves to randomly restart itself without permission too, utter junk.
I Even tried to send it back suggesting it was faulty, they sent a replacement with the exact same problems, suggesting they have these problems built in, and even though I sent it back as requested I still got billed an extra £50 and because it 'never arrived', support wouldn't budge.
So happy I'm getting a new ethernet presented fttp, means I can chuck BT and their awful vdsl modem (with a pretend router tacked on) and emply my own, quality equipment.
- Location
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- Location
- Doncaster
- Reviewing
- BT
- Date
- 2023-06-19
- Comments
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They came to my door and promised me super speed. I've switched to bt and i've had that super speed for 15 days. As you all know you can cancell a contract within 14 days so that's the reason they give you 15 days of super speed.
I've also been told I don't have to do anything as they're going to switch me over from the other company. I called customer service to tell them i've been paying two companies for 6 months and they said they never promised me they'd switch me over. Pfft it's the first thing you see when you visit their page...
Overall the worst wxperience i've ever had. Can't wait for the end of contract to get rid of this unproffessional bunch
- Location
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- Location
- ewell
- Reviewing
- BT
- Date
- 2023-06-19
- Comments
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this Review is specifically aimed at the customer service agent Dill Tully, located in Newcastle. Dill was very helpful and took the time to explain all the options available to me. if you're lucky enough to have this customer service agent when you call, you can rest assured that will receive the very best help available. Thank you Dill!
- Location
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- Location
- 14 manor road
- Reviewing
- BT
- Date
- 2023-06-08
- Comments
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crazy & rude costomer service
im still waiting for my internet to start working from 18/05 when its supposed to start !!!!!!
i really dont recomend to use BT
- Location
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