About Onestream Broadband
If you’re on the hunt for a reasonably priced broadband deal, but you’re not interested in any add-ons such as TV or phone calls, then Hampshire-based internet provider (ISP), Onestream could be a good option.
A large portfolio of products are available, with everything from the basic entry-level Fibre 20 at just 17Mb to an ultrafast full fibre package with average download speeds of 871Mbps.
Let’s explore!
Onestream broadband packages and speeds
Onestream uses the Openreach (BT line) telephone network to deliver its broadband services. That means almost every home in the UK has the option of signing up to a Onestream package.
You can find out which Onestream broadband deals you can sign up to at your address with this deals checker:
One bonus is that you’re in control when it comes to contract length, with deals available on both 12-month and 24-month options.
All of Onestream’s packages come with unlimited downloads.
Onestream Fibre 40
Onestream’s mid-range superfast part-fibre (FTTC) package is a little speedier than other providers with average download speeds of 35Mb, guaranteed minimum of 30Mb, with an upload rate of 9Mb. This is enough for a few people sharing the connection, so will do the job very well for many.
Onestream Fibre 80
This faster part-fibre option has an average download speed of 70Mb (46Mb guaranteed minimum) with an upload speed of 18Mb. Fibre 80 would be a good choice if you’re in a busy shared or family home. Or, if you’re on your own, but carry out a lot of downloading, streaming or gaming.
Onestream Full Fibre 80 Mbps, Full Fibre 115 Mbps, Full Fibre 220 Mbps and Full Fibre 550 Mbps
Onestream's full fibre (FTTP) packages span some pretty rapid rates for more data-hungry households. If you’re lucky there are often bargains to be had here too, with offers on sign up's to packages like Full Fibre 115 sometimes available for as little as £24.95 per month on a 24-month contract. That’s a great deal on the normal £40.95 monthly tariff. For this, you’ll receive estimated broadband speeds of 100Mb, which is not to be sniffed at.
Onestream Full Fibre 990Mbps
The very fastest package Onestream offers. At the time of writing this deals page, this was on offer for under £38 per month on a 24-month contract. Usually customers can expect to pay £59.95 as standard, so it shows good offers are available. For this, you’ll receive an average download speed of 945Mb (435Mb guaranteed minimum) and a 101Mb estimated upload speed.
Onestream Wi-Fi router
Unfortunately, you'll have to pay an additional fee to get sent a Onestream router.
On checkout, you'll be given the option to add one of three different routers into your basket for an extra monthly fee. This could add up to an extra £5.95 per month on your bill.
You’re also free to use your own router with Onestream Broadband. However, you’ll need the DSL credentials to authenticate with the service and connect to the internet. Keep an eye out for these on the day your broadband is activated. These details will be sent in an email.
You won't be able to use a router previously supplied by other providers, such as Sky or BT.
For a deeper look into this, you can read our Onestream router round-up.
If you're not sure what this all means, have a read of our guide to Wi-Fi for an introduction.
Does Onestream offer call packages?
There's the option to add on an unlimited mobile SIM from Vodafone and Three. Available on a 24-month contract, delivery is free and gives unlimited data, calls and texts with 5G support at no additional cost.
| Provider and SIM option | Contract Length | Monthly Price |
|---|---|---|
| Vodafone Unlimited | 24-months | £15 |
Onestream broadband extras and free gifts
Onestream has been known to have impressive sales on its products, slashing the monthly cost of all of its packages to new customers.
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Frequently asked questions about Onestream
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What network does Onestream use?
Like many other broadband providers across the UK, Onestream Broadband uses the BT Openreach network to deliver its services.
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Can I get Onestream broadband in my area?
As most homes in the UK are connected to the BT Openreach network, there’s a likelihood you’ll be able to sign up to Onestream’s Fibre 55 and Fibre 80 products.
However, as the rollout of full fibre is still ongoing, you might not have as much luck with the full fibre packages listed above. The easiest way to see if these are available to you is to pop your postcode or address into our deals checker.
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How long are Onestream broadband contracts?
All Onestream broadband contracts are available on a 24-month or 12-month contract.
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How long will it take to install Onestream?
Broadband installation usually takes around 16 days. You should receive your activation date within 72 hours of placing your order.
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Does Onestream have good customer service?
Onestream’s customer support is UK-based. However, its call centre open hours are limited between 9am - 7.30pm weekdays, and 9am - 4pm weekends. Trustpilot reviews often nod to Onestream’s slow response times.
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How do I contact Onestream?
You can call Onestream customer service on 0333 241 4449. For more information on how to write to Onestream, visit its customers service contacts, problems and complaints page.
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How do I switch to Onestream?
If you're out of contract with your current broadband provider, switching to Onestream couldn't be easier. Complete the checkout, fill in your details, and Onestream will handle all communication with your current provider.
Expert Summary
Onestream has some good value packages. In particular, Onestream Fibre 40Mb outpaces the entry-level fibre deals offered by some other provides in that price range.
There's regularly a small set-up fee to pay when you sign up as a new customer. Unfortunately, there's also a monthly fee for a basic router, but you are free to use your own router.
To find out what other customers have thought, you can visit read our Onestream broadband reviews page.