379 Customer Reviews over 38 pages
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- Location
- Northampton
- Reviewing
- Three Mobile
- Date
- 2015-01-20
- Comments
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It is difficult to know where to start with this company. Their network coverage is unreliable and nothing worse than not receiving texts or suddenly finding that you cannot make a call because there is no signal. They were particularly unhelpful and some of the call centre staff (and one of their managers) were quite rude when I explained that they were not being very helpful. After my contract expired I tried to cease the service. I found it difficult to get a PAC Code (promises but no code forthcoming). Eventually referred them to the Ombudsman Service. Cannot recommend Three and would be surprised if it is still around in a year's time!!
- Location
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- Location
- london
- Reviewing
- Three Mobile
- Date
- 2015-01-02
- Comments
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Absolutely appalling service, asked few times to use my phone abroad, as they have 16 feel at home destinations, now im in USA still cannot use the mobile to make calls. Questions is why do I have to stay with 3 as I cannot use my phone, they confirmed few times that I can use it. Fck this company I have 3 contracts will cancel all of them
- Location
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2014-12-24
- Comments
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Well I can't say anything worse but I can say the worse broadband I have ever have. Me and my husband we both have 3broadband 2years phone contract my iphone 4 is full now has no space even to take a picture :-@ and I only have 100min for other networks to call that I use morethan this and I pay morethan my contract bill the contract is very expensive I pay for 8gb iphone4 and has 100minutes and I pay £21 a month it has weak signal sometimes it disappears , unfortunately I have to wait until July 2015 to cancel the contract if I had that money to pay for cancelling the contract I would done it 6months before.
- Location
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- Location
- North Derbyshire
- Reviewing
- Three Mobile
- Date
- 2014-11-29
- Location
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- Location
- Essex
- Reviewing
- Three Mobile
- Date
- 2014-11-28
- Comments
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After spending hours on the phone trying to resolve disgusting behaviour, advice and as far as I'm concerned theft with (Three) competitor for my son. I realised just how lucky my experience with (Three) has been.
I as a total novice went to my local store 2yrs ago and asked for unlimited use. Groundbreaking idea! Bingo! I got just what I asked for. Never any issues and good connection the majority of the time.
I believe if a company does something right by me I should say thank you. So here goes. Thank you Three! My bill rarely goes over unless I phone abroad or 0845 numbers
This is a genuine review from a happy customer.
- Location
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- Location
- Leicester
- Reviewing
- Three Mobile
- Date
- 2014-11-14
- Comments
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Me and my wife bought a dongle/ broadband from Three and have since had to buy another 3 sim cards for it! The internet is intermittent and constantly cut outs. We have rung them more times than I can remember and every time they try sell us more products!...the last call they wanted £50 for a new dongle and for us to up the monthly contract by £5! We are currently on a 10gb/ £15 a month plan and barely use any of the data as no websites will load! I have got sick of the excuses and have now finally cancelled the contract, our last bit of internet runs out in a couple of weeks. We have finally decided to pay for Wifi installation to avoid this thieving, cheating, corporate company. Please do not feed this company with anymore of your hard earned money as they will not give you the service they promise!
- Location
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2014-11-07
- Comments
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Unethical Standards of CEO & Executives of Three
I'm on the sim rolling monthly One Plan of Three network. I signed up in winter 2013. I was assured it was for an indefinite period, with no end date and for as long as I wanted. I signed the monthly plan of £18 unlimited data, unlimited tethering, 2000 mins, hundreds of texts.
On 5th Nov 2014, I received a text from Three network, "Hello. We need to speak to you about changes to your plan. Please contact us free on 08003583429 to speak to our dedicated team." I spent almost 45 mins trying to get through to Three to ask what was going on? They evidently were besieged by other callers wanting to ask the same. All I got was bubblegum pop music, so I went to a Three store in London's West End. The store manager revealed that on Fri 31st Oct, 2014 news came down from on high - the CEO Dave Dyson and executives - that those of us who'd signed up for the unlimited data and unlimited tethering under the One Plan should be instructed that our Plan was no longer available to us - even though we'd signed for an indefinite and unlimited period. The rug was to be pulled from underneath us - whether we liked it or not. We were now to be charged more and be given less. If we didn't like it, we would be told to go elsewhere and our account would be terminated. We were not to be given a choice. The store manager also said that the CEO and executives knew this would result in numerous disgruntled customers and complaints, but he said "they don't care". He said he'd received many complaints from customers who'd received the same text as me, and was advising us all to complain to Three (he warned it'd make little difference as the instruction, to treat One Plan customers so abysmally, had come from the top of Three) and to also register complaints with Ofcom. He was very apologetic and said it was unethical and a blatant dishonouring of an agreement we'd all signed in good faith. He also said that it reflected very badly on him and his staff who'd acted in good faith when convincing me and others to leave our other networks/deals, and to move to Three's One Plan. The nearby customers all heard him speak openly and with no respect for Three's unethical treatment of customers.
- Location
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- Location
- Wakefield, West Yorkshire
- Reviewing
- Three Mobile
- Date
- 2014-10-30
- Comments
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Over the last week, these are the results of trying to download updates/win10 preview. TomTom 32Mb update - estimated time 29hours, New PC Widows 8.1 updates - failed twice to complete. Win10 3.6GB download - estimated time 5 days!
Service absolutely unfit for purpose with pages unavailable, timeouts and some download speeds showing 0kb/s , maximum I've had is 93Kb/s. 3 shop told me there were problems with masts in Wakefield area. 3 technician told me nothing wrong with masts in Wakefield area. After 30 minutes on the phone and various undisclosed diagnostic tests, they sort of admitted something wasn't quite right. However it would take 7 days to fix it.As 3 Mobile is my only link to the internet and the need to be able to use it anywhere in the UK, this reply was unacceptable.So, I've now got several PCs ( 2 new) requiring Updates a new TomTom that I can't register or download updates for and I'm continually having to retry accessing the Terminal Cancer support groups I need for my condition. In addition, we cannot access my wife's internet banking service in Crete. All this seems to have no effect on 3 Mobile getting their finger out to help me. They used to be good, but they really are rubbish now!
- Location
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2014-10-15
- Comments
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Hoodwinked by AYGE data, I took out a month-by-month contract one Thursday at the Three Store in Stratford, London. It apparently had a 14-day no coverage no quibble guarantee.
After the SIM activated I found out that the data rates where I work in London were terrible, and I had no signal whatsoever at home.
So on the Saturday I took it to my local store in Bromley. Here I requested to be disconnected and my PAC sent as I had no covereage.
Surprise surprise: I would have to pay 2 months, the current month plus the month for which my "30 days notice" period covered. I pointed out I hhad been told that by returning the SIM within a few days I could have the contract nulled. They phoned CS - I wasn't party to all the conversation but essentially the outcome was that I had to go back to Stratford.
So, on the Monday, I did. What happened here defies belief for a modern "customer focused" company. The store manager (no less) looked at me like a piece of sh*t and rang CS. He then handed me his phone and told me to deal with it!
30 minutes later I was still waiting for someone from CS to answer. And when they did: I got the same story about 2 months payments etc etc. I gave the phone back to the store manager and asked him to come to an agreement with CS whereby my NO QUIBBLE GUARANTEE could be granted. The storemanager eventually hung up on the CS guy. Whilst I was standing there I got an email from CS saying (roughly) this: "nothing has changed, you will continue to be charged monthly".
The Store Manager then typed out a form on his PC which, I assumed, was going back to CS with my details. It did, in fact, have a reference to a 14-day NO QUIBBLE GUARANTEE. How infuriating. He had this power all along. What was the point of making me wait on the phone for over half an hour? Did he think I was just going to walk away?
So, I was told that the PAC would be issued in 24-48 hours.
When I told my wife she reckoned I would be beter off checking the following day to see what was being done. Oh man. It got worse.
I called "Customer Service". They had no record of my disconection & PAC request. The woman kept telling me I had to go into the store. I kept asking her to call the store. But she would not. After 20 minutes of this cr*p I asked to speak to her manager. I was transferred, and the guy did phone the store, and the outcome of this was particularly farcical.
My request had been sent to a "Backroom Team". And he could not speak to that backroom team. I asked for a case number. He did not have a case number. I asked if he could ring the backroom team and ascertain whether my request was known, and what my case number would be. He refused "they do not have a phone number". I asked him to email the backroom team. He refused "they do not have an email address".
Really??? A team at Three (which is a telecom company right?) have no email and no phone.
This "manager" informs me that I must go back to Stratford. I ask again for him to contact his background team, and he says he does not have the authority. So.. he has the authority to ask ME to go halfway across London, but not enough authority to call or email a team in his own company. Is this for real?
So 4 days after my first attempt to get a PAC, and 2 since my last there is no end to this in sight. I had some inkling that PACs were supposed to be issued with a maximum delay of 2 hours.
The Customer Service of 3 is as bad as I have ever had, only Talk Talk is comparable. I reckon nobody wants to take control of this as their precious Cost Codes get hit - would explain why nobody at Bromley would touch it, why CS refuse to acknowledge a 14-day return policy, and why Stratford are so reluctant to take direct action. Compare this to a proper custome focussed company - think (say) First Direct, or Amazon, or Tesco. Do you think anything like this would be happening at any of those?
The broadband is non existent in Canary Wharf, calls and internet are non-existent in West Wickham, and where I did get connection it never got close to 4G speeds (not even to their much vaunted double speed 3G).
I absolutely reccommend everyone to steer clear unless you know you will not have coverage problems.
- Location
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- Location
- Welwyn Garden City
- Reviewing
- Three Mobile
- Date
- 2014-08-29
- Comments
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Excellent service! I purchased the mobile broadband device online to use whilst Virgin were down due to roadworks. It arrived the following day with too many bits of paperwork but I got it activated within a couple of hours. Every advisor I spoke to was very courteous and helpful. It was a pleasure to do business with 3 !!
- Location
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