379 Customer Reviews over 38 pages
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-12-04
- Location
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- Location
- East Sussex
- Reviewing
- Three Mobile
- Date
- 2015-11-19
- Comments
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I have been a Three Mobile customer for quite a few years now. I have managed to develop 5 websites on a Three Mobile dongle so I can't really complain about the usage, but I will say that the Customer Support is certainly challenging.
We have had an issue with the dongle recently so we needed to get in touch with Three. We went to their support page many times and left messages as suggested, but we never heard from them. It may seem a bit strange, but the customer support on Twitter is excellent. Unfortunately it is limited, because they then transfer you to the Three support page where nobody gets in touch. However, if you call customer support they will try hard to sell you another contract. Be careful. A few years ago, I agreed to a 12 month contract and they put me on a 24 month contract. As I was a loyal customer at the time, I accepted it because I fixed the problem I had then myself. Unfortunately, customer service recently has been shocking.
We try not to call customer service if we can help it because we are unable to understand the people on the other end of the phone.
Many years ago, I did ask to speak to a Manager or Managing Director, who was very kind and was very helpful, but to be honest it should never get to that stage in the first place!
As I use the internet alot, for business, I am now looking for another service provider with excellent support. I doubt I will find anyone who can match the deal I have which was made with the Managing Director, but I guess customer service has now become my top priority.
- Location
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-11-07
- Comments
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the worst customer service in the world. I could right a book on that. 92 min and 3 calls for something that could have been resolved in 3 min. This is just one of the examples. Thanks.
- Location
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-10-20
- Comments
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Company you can recommend to your worst enemy - three mobile customer service is just awful. I was calling 6x about particular problem before they fixed it.
Other thing Three mobile data signal is very poor. Customer service says you need to contact department about, they will check why signal is bad and will try to sort it out. When connected that department has excuse - your phone is faulty (in our case 7 phones have the same problem with signal). We have situation when 9 people are sitting in one room (iphone 4s, iphone 6, samsung s4, s5, s5, s6, note2 on three mobile; iphone 4 and samsung s5 on other networks). Three mobile's signal is coming and going on all phones - one minute it is here, then dissappears, then again appears, it is jumping between H, H+ and 4G, and it shows full bars, but you can't connect. On all phones the same. Absolutely helpless. Other networks permanently have signal. We are located in London. Here is NO CHANCES to get any help from three mobile customer service. But three mobile will charge you for nonexistent signal properly, 'because you signed contract with us'. For them it is one side contract, they are not obligate to provide service you were expecting when chose to get their simcard. And after that they are shameless enough to try sell you a new contract. Just try to avoid this company!
- Location
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- Location
- England
- Reviewing
- Three Mobile
- Date
- 2015-08-20
- Comments
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Three are the most difficult company to deal with. I ordered a broadband device to take away on holiday with me over the phone. I was assured it would be delivered before I went on holiday. As it did not turn up by this date I rushed to a Three store to pick up a new device and in turn take out a new contract. I tried to cancel the contract and was told they would log the call but I couldn't cancel until I received the device or if I refused the device. On my return from holiday the device had been stuffed in my letter box - I did not even get the chance to refuse the device. I then called customer services and after hours and hours of conversation over 5 days they still refused to let me return the device. i went back to the store I bought the 2nd device from and they tried reasoning with Three on my behalf however the call centre still refused to accept the device back. After numerous more calls eventually and emails eventually Three said I could send the device back. I sent the device back and am now being chased for an outstanding balance on my account, even though I set up a direct debit?? I am now suffering with panic attacks as I honestly don't know what to do.
- Location
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- Location
- london
- Reviewing
- Three Mobile
- Date
- 2015-08-17
- Comments
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network coverage is dreadful and they would not give PAC in the end of my contract but instead like parrots try selling me their network for 1,5 hour. I ve been on 2 year contract, dont you think i made up my mind about your network?!
- Location
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- Location
- Studley, Warwickshire
- Reviewing
- Three Mobile
- Date
- 2015-08-12
- Comments
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Broadband postcode says 3G inside out but get 3G only if I hang out the back bedroom, say 4G available, but cannot connect nor detect any 4G signal even with a high gain directional antenna outside.
- Location
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- Location
- Leeds
- Reviewing
- Three Mobile
- Date
- 2015-08-11
- Comments
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Three signal coverage map shows very good 4G indoor & outdoor coverage at my post code. But in reality, indoor coverage is too bad. 1 bar maximum and no Signals as well. Have reported to three so many times but nothing came out. Won't buy it again!!! 1 star service.
- Location
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- Location
- United States
- Reviewing
- Three Mobile
- Date
- 2015-08-10
- Comments
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I studied abroad in the UK for a year and found Three to be the cheapest phone company with the best and most reliable service. I would highly recommend their monthly all you can eat data plan, especially if you plan on traveling, because the nearly unlimited data usage allows you to tether, create hotspots, (a pleasant surprise), as well as message and call your friends through Facebook messenger, which I thought were all well worth the cost of 18 pounds per month. That being said, I did run into a few issues with being charged for data I didn't use and calls while abroad that were incorrectly charged. However, customer service was able to solve both issues and reaccredit my account (though it took a bit of digging). While I had to ask for a manager in both instances, the management level of their customer service team was both professional and helpful and I wish I had requested to talk to them earlier, as the representatives that answered both of my calls, while pleasant, didn't have much power.
The only major issue I had with Three as a company was their international payment plan. It took me over 1 month to figure out how I was supposed to pay my 18 pound bill after I had terminated both my UK bank account and address because once you close your account with them, you aren't able to access your My3 account (a technical mistake they should fix). The system is very out of date and they only accept transfer payments from your bank which, if you live in the US, is an additional $45-$50. For an 18 pound payment, that wasn't worth the cost at all. After quite a few transfers and being on the phone for over an hour, I talked to a customer service manager and the issue was resolved. The way upper management handled my dilemma was to my satisfaction and the reason I'm giving the company 4 stars. However, if you are planning on moving out of the UK or are studying abroad, make sure you end your contract a month in advance. In my case, I needed my data for the last month but if I had to do it again, I would probably opt for a prepaid sim card from Virgin and end my contract early. Until they update their system, paying from abroad is a pain.
- Location
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- Location
- Lincoln
- Reviewing
- Three Mobile
- Date
- 2015-08-08
- Comments
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Worst service I have ever had from Lincoln 3 mobile shop, after having upgraded mobile I found when I got home that they had supplied wrong sim card , old sim had by this time been de-activated. I rang the shop, the person answering phone actually laughed at me and said staff had given me wrong sim , said there was nothing they could do . I rang 3 customer support who said they could send me a sim in two days aand could not reactivate my old sim. I am a single dad and need my phone and also need it for work. In the end I had to do a 40 mile round trip to the Lincoln store to get sim replaced where the staff thought it was funny. I have been a customer of 3 for many years , I would never recommend 3 again and would advise all to avoid Lincoln branch
- Location
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