Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    3.2 stars
  • Customer Service
    3.3 stars
  • Speed
    3 stars
  • Reliability
    3 stars

Based on 532 customer ratings since 2018-11-13 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

167 Customer Reviews for Three Mobile

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Reviewer Location Reviewing Date Ratings
Our Three signal is good (looking at other reviews not everyone checks first). We are in a semi rural area so congestion should not be much of a problem. So far internet speeds have averaged 40-50 MBS, fine for 4k streaming. There is a bit of a lag as you start up, most of our speed tests point out this would not be good for gaming. Our previous fibre was not half of this due to distance from the centre. Reliability has not been 100% with a few days of poor service but compared to BT its about the same. Data transfers, especially uploads, have been extremely quick.
Customer service has been challenging at times, you get get the "we want to help you" type of approach but few will understand exactly what you are saying.
We have the Huawei AI cube (more of a cylinder really) which supplies the whole house fairly well. I use an Ethernet cable for the TV which seems much better for stability than wifi. I had a go at range extending but there seems to be an incompatibility with my tp-link plug in system. I have simply moved the antennas on my remote computer.
All in all very happy so far.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Caterham Three Mobile  
We have it for a couple of months. It was okay in the first month and now is extremely slow most of the time (downloading 81Mb software update in 10 minutes) and not reliable (sometimes okay but most of the time have to wait ages to load a page) . When we signed up we were told in the shop that if it will be too slow we can end the contract earlier but customer service told me not possible. Last 2 weeks were the worst and I spent numerous hours to get to the customer service by phone and the connection kept breaking. I would not recommend this as a main home broadband, maybe as a back up or when there is no other options.

Very sad though, used this company for mobile phone for several years but broadband - definitely no!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South Croydon Three Mobile  
This company bought Relish broadband and when I moved house recently I tried to call to cancel the account. I had to call multiple times and wait on hold for over 40 minutes each time, only to be told they couldn't locate my account, despite me giving all the information. They told me to call another number which disconnected no matter what selection I made. I called back. I chatted with advisors online. I called back again. I went to a physical store, where they couldn't do so much as look up my account information. Finally after more than a week of trying to sort it out, I am told I can cancel but I will be charged for an extra month of services, because I didn't cancel one month in advance. What a rip off. Not only that, but the service was unreliable and pages took a long time to load. I liked Relish but Three is a corporate and bureaucratic maze and I can't recommend them to anyone on customer service (or lack thereof) alone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London Three Mobile  
Had 2 years good service, last month it stopped,a month latter after being tied into another 24 month contract with the promise the better router would work, still no internet, no exaggeration 30 phone calls latter hours on the phone, more lies than would be believed from the technicians and network team ie, were working on it,the account is set up wrong, the sim card is faulty,give us a week while we work on the mast, we will phone you back, etc just a few examples, they are trained to lie so to close the case down, I have never met such a bunch of liars,and hope never to come across this company again, your ok if things work, but if you have to contact them beware,it seems they take pleasure in your stress and make life very difficult, got through to customer relations today to be told we cant provide you with a service because we've upgraded to 4/5g and that's not in your area, and wont be mainting the old equipment where you were getting your signal from.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Crediton Devon Three Mobile  
My phone internet runns at over 60 mbs . How can you complain. Love 3 mobile
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newtownabbey Three Mobile  
We bought this because of the immediacy - as opposed to waiting for installation. My advice: ALWAYS WAIT FOR INSTALLATION OR SEEK ANYTHING ELSE. This device is absolutely awful, genuinely the worst internet provider I've ever used. The people on the lines for customer service are really good but it ultimately does not matter because the product itself is categorically useless. I've had it for seven months - in which time I've moved three times - and every single place I've used it, it has varied been working extremely slowly - or not at all. Seriously, do yourself a favour and steer clear of this one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
London Three Mobile  
Crap, don't get it. Highly recommend you look else where.

- Unstable as ****
- Connection dropping
- Not suitable for anything other than youtube which if you're lucky it might only buffer once. (IT'S 2019!)
- Sounds too good to be true, save your money...

Thanks,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Three Mobile  
i had the broadband with 3 i had so much problem with it. i phone them up and they sand other router out to me in the end and in a couple of days down the line i was getting the some problem again i was getting very annoyed with this. once again i phone them up again and they said to go down to the stores and they will sort it out for me . when i went down to the stores that day the staff in the stores was not much help at all. come back home with the some problem i plug it back again it work for couple of days and than i was having problem again with it. that this time a had it with us. phone them and i said i was not paying anymore for rubbish network so i cancel my phone and broadband. they said it was fee at all. i have got to other provider and i having no problem at all
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bridgend Three Mobile  
Gloucester is not a good area for broadband and BT does not provide a fibre service in my area so I can't use Sky which I would like to. I could have Virgin Media but they are expensive and unreliable..
Three broadband is steady, I have unlimited and it is reasonably priced at £27 pm. Signal strength varies a lot so I use the personal hotspot on my iPhone which is also with Three. Strength is around 18mbps.
Any information you may have about BT providing a local fibre service would be great.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Gloucester Three Mobile  
Overall my experience with Three has so far been positive. The only problem is the broadband speed during the day in my area which can drop down to 1.5 Mbs/s while at night it is usually between 20 - 30 Mbs/s.
The customer service has much improved over the years in my opinion. Well done Three.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Middlesbrough Three Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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