379 Customer Reviews over 38 pages
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- Location
- Wembley
- Reviewing
- Three Mobile
- Date
- 2017-01-17
- Comments
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I've been a Three mobile customer for 4 years and for 3 years I used to have unlimited data, this year I went to the shop and the guy told me to change it for 17 G instead keeping the unlimited contract. That's fine! It's cheaper and my average is 12G per month. However since there it becames a nightmare!!! EXTREMELY SLOW internet, internet goes out all the time... so annoying! Another thing on the day that i changed my contract they told me buy this and that and we will give you a £150 voucher for amazon. I was happy with that. £150 voucher who does't like it?? however when i checked it online they say the voucher will be redeemed after first payment (no problem) and then amazon could take 2 to 3 month to send the voucher...this was in August 2016 5 months passed and nothing!!! I wrote a complain to three and they ignored me!!! Very disappointed!!! I pay every month £55 for an useless service!!!!! Can't wait for next August to finish my contract.
- Location
-
- Location
- Newport
- Reviewing
- Three Mobile
- Date
- 2017-01-15
- Comments
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I got a 300 minutes + 3000 texts + 12GB data to which cost me GBP20.
My problem are :
1. There are too much slower of data connection
2. There are too ofter 'disconnect' issue during surfing online
3. There are too much often 'NO SERVICE'.
It's not good to complaint, besides its not type of people who like to do so but all I can say here is.. I made a mistake when I thought that UK has its all the most highly quality both of services and performance. It's so embarrassing when I realise that is just wast't true at all
This is would be the first, and the last I'd use this ISP.
The most worst ISP that I would not recommended it to other service user.
- Location
-
- Location
- U.K.
- Reviewing
- Three Mobile
- Date
- 2016-12-21
- Location
-
- Location
- chester
- Reviewing
- Three Mobile
- Date
- 2016-12-20
- Comments
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I did cancelled my contract with them twice and they charge me £35 after my first cancellation (i did pay and i cancelled a second time the same contract) and they keeps calls me 5 times a day because?i did not cancelled my contract and i need to pay them £40.ive got a few letters from a debt collectors.it was a horrible experience.if you would like to cancel a contract make sure they understands you.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-12-06
- Comments
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I wish there were 0 stars but unfortunately, I can rate minimum 1 star. I used this operator from January, and I am from overseas, when I asked them if I will or will not pay for when I am not here they said there will be no problem, you will be paying pay as you go, but then gave me monthly, so I had to pay all year even the 4 months which I was not in the UK. When I told them that they said it is not their problem, I have to go to the store where I bought it. Afterwards, this month they did not give me my new bill, so my usage this month added up to last month bill, so I had pay 30 pounds extra. Anyways, maybe it is cheap but the worst customer service and telephone operator I have ever seen.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2016-12-01
- Comments
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Very Very poor customer service. call center just pss you irrelative department and spending your time at least 3 hours to solve issue. they are not helpful. they do not know.
- Location
-
- Location
- Fife
- Reviewing
- Three Mobile
- Date
- 2016-11-25
- Comments
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I decided to join three mobile and get a contract SIM. Worst thing I could have possibly done. The first 6 months was meant to be half price. £11.50! But, they charged me that PLUS the full amount. They admitted to charging me too much and would not refund me. So, therefore, I cancelled the contract SIM. They are now threatening me with an outstanding balance of £213!! For cancelling. Threatening to take me to court etc. Keep sending letters, emails, you name it. I don't believe I should pay this money as my actual mobile did not come from three it was just the SIM card and they are expecting me to pay this for their mistake. Just don't go with three it's the worst and they do this to everyone and the signal with them are rubbish anyway I'd recommend going with something like virgin network rather than three.
- Location
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- Location
- Herne bay Kent
- Reviewing
- Three Mobile
- Date
- 2016-11-24
- Location
-
- Location
- Devon
- Reviewing
- Three Mobile
- Date
- 2016-11-03
- Comments
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I'm so sick of them, leaving after being a long time customer.
They refuse to help me, and I've had numerous emails with rude and arrogant staff. They've doubled their prices on some contracts, and I'm not prepared to pay it.
Clearly Three don't give a damn about their customers, and people seem to be leaving like rats off a sinking ship. Personally I'm glad to be rid of them, and don't recommend them to anyone at all.
- Location
-
- Location
- cardiff
- Reviewing
- Three Mobile
- Date
- 2016-10-14
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.