379 Customer Reviews over 38 pages
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-07-03
- Comments
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Got a contract with mobile broadcast on ipad2 since last year, bundled with 15gb mobile data. Very bad reception at home, no working solution (wifi signal, mobile home signal box) all rubbish. I wanted a lower tariff as i am UNABLE to use the mobile data anyway but they could not give me the option. I am still bound to pay the contracted price even if i am dissatisfied with the service. I have faithfully endured one year paying for the device and mobile data which i dont use and to my horror i still need to pay for another year! Customer service misinformed me that i can make changes to my tariff a year after which i thought i will have done today but no. That will cost me early contract adjustment fee of 250£ and if i decide to cancel the service? 250£ all the effin same. The most frustrating customer service encounter of my life.
- Location
-
- Location
- East Sussex
- Reviewing
- Three Mobile
- Date
- 2015-06-23
- Comments
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Misinformed in Three shop when signing a two year dual service 'watertight' contract. Hours of phone calls to customer service because they do not respond to my complaints on their website. After contacting OFCOM, I have asked them to put things in writing, but they don't. They just ring, which makes it difficult to get the necessary documentation to justify a 'letter of deadlock'. Poor to non-existent mobile WiFi coverage. They advertise free 4G - but don;t have 4G cover in areas where most other providers do.
- Location
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- Location
- Kent
- Reviewing
- Three Mobile
- Date
- 2015-06-09
- Comments
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I took up the offer of phone + european coverage as it fitted my needs. Firstly its not very clear that you have to call 3 customer service to enable "roaming" - and I found out when I travelled over there. After having to call from friends phone (waiting about an hour) at premium rates they assured me that my phone will be enabled between 1-4 hours. Nothing! They didn't even respond to an email I sent later that day threatening to cancel my contract. Upon return to UK you are sent through a maize of telephone options only for you to be told to call back later. I only got listened to when I went through cancellation line! Don't bother with 3, they promise lots and deliver an awful service.
- Location
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- Location
- West Midlands
- Reviewing
- Three Mobile
- Date
- 2015-05-28
- Comments
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This is without a doubt the WORST thing I have ever bought.It simply hardly ever connects - even in areas of reputedly good coverage i.e. major cities and town centres. When it does, the wretched thing invariably disconnects within thirty seconds. It often has a good signal BUT limited service i.e. no internet. On the rare occasions it does actually connect and stay connected for more then thirty seconds, it is slower than dial up used to be! Topping up on line can taker thirty minutes due to the time lag between each of the four processes to do this. Do not buy this product. It is appalling.
- Location
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- Location
- Brighton
- Reviewing
- Three Mobile
- Date
- 2015-05-19
- Comments
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HATE HATE HATE having this contract. I went in-store to inquire, as I wasn't keen on paying for expensive line installation in my new house. I had NO idea about how much data I need each month, but the sales assistant reassured me that 15GB was plenty and that she even watched Netflix daily with her MiFi. It seemed like a GREAT idea! £15 a month for a tiny, wireless connection!
I used the internet quite frugally at first, then eventually started a Netflix subscription. My data allowance ran out in two days. I phoned up Three, outraged, but they simply just suggested I don't stream movies anymore. The call centre staffed apologised a million times without offering any solutions. I was passed from person to person with the same reply, so eventually I just gave up. I guess that's why they were so repetitive. I'm so frustrated, I wish the sales assistant in store knew what she was talking about, otherwise I never would've entered into this contract! She had a duty to help educate people like me who had no idea, so now I'm stuck with this ridiculous contract. It's SLOW (Three suggested that it depends on what time I'm online...I could barely load a web page even at 3am) and my data even ran out this month after specifically AVOIDING large streams.
I've tried so hard to get rid of it, but I'm stuck. I've phoned countless times, filed complaints...There's nothing I can do. Thanks Three! Please train your staff better.
- Location
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- Location
- Nottingham
- Reviewing
- Three Mobile
- Date
- 2015-05-16
- Comments
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Unbelievably ridiculous customer service, they made me go four times to the store and not get what I asked for after ignoring 6 emails of mine. They asked for £700 to terminate my contract and they couldn't do anything when I lost my sim card. DON'T GO WITH THREE
- Location
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- Location
- Cornwall
- Reviewing
- Three Mobile
- Date
- 2015-05-16
- Comments
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I was mugged nine days ago and THREE have been useless! I still don't have a replacement SIM card yet (for which they're charging me £5.11... I'm a pay monthly customer on a £40 a month plan?!). If you don't have a phone there is no way to contact them in real time (no chat option, Twitter won't deal with "account related concerns", no one has read a Facebook message I sent over 24 hours ago). I had to borrow a stranger's phone to report mine as stolen (I had my laptop, but there's no online option)... there was no obvious phone menu choice for victims of crime, so we waited on hold for 20 minutes before speaking to anyone. That person then repeatedly referred to my phone as "lost" even though I had told him over and over again I was the victim of a violent assault. He then tried to use my call as a sales opportunity (I'd told him I was on a stranger's phone). 6 days ago I emailed to ask about my SIM card and it took them 5 days to reply... clearly the rep hadn't read my email as he asked if they could send my SIM to the nearest store from my house (half an hour's drive away... ummm yeah I want to drive, park and come to them when I have pretty bad PTSD... and when I specifically asked for it to be delivered to my house ASAP). I replied to that email over 24 hours ago and am guessing I'm on another 5 day waiting list. I don't have a home phone, there is no payphone near my house, not enough bandwidth to get Skype running (this is the reality of living in the country). Having a working phone would allow me to call family & friends when I'm upset about the attack, it would really help me, but THREE couldn't give a sh*t, they just want my money. THREE are greedy, useless and heartless.
- Location
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- Location
- oswaldtwistle lancashire
- Reviewing
- Three Mobile
- Date
- 2015-05-08
- Comments
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I went to three for mobile broadband march 2014, everything was fine and i received a good overall speed,
12 weeks ago i started having problems with the speed, very slow, sometimes near impossible to even get up a text page, used to watch clips from youtube
but that is near impossible now as it keeps buffering and cutting out
have rang the three team a few times but they just say that they will perform checks on the local mast and get back to me, there is nothing done at all, they told me to take my dongle into a three store to have it checked, when i took it they said that they could not check it as they do not have laptops in store, i use a desktop so why not check it on the shop computer
i have been in touch with them again today ( 8 may 2015 )
lets hope i get better results this time , keeping my fingers and toes crossed.
- Location
-
- Location
- Reviewing
- Three Mobile
- Date
- 2015-01-25
- Comments
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Since i took a contract of router Huawei E5372 on 4.December 2014 it seemed to me ok until 8.December 2014
when all 15GB gone.As i tried to resolve that issue and get an answer why is that they told me that i had
used it all (and other things like pay more on bills and excuses of not getting cancelation) even i explained
to them that that's not possible as i have been at work until late time but unfortunately with their rude
attitude as they promised an investigation of what hapend until now i haven't heard from them.So in the shortcut
as Three rejected my cancelation (even it was done after one week) still i have to pay for 2 years contract
although i'm not using their service as im scared to do.
If i could rate half of the star i will do that as i am very disappointed with their behaviour and service
- Location
-
- Location
- Morden
- Reviewing
- Three Mobile
- Date
- 2015-01-21
- Comments
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Since i took a contract of router Huawei E5372 on 4.December 2014 it seemed to me ok until 8.December 2014
when all 15GB gone.As i tried to resolve that issue and get an answer why is that they told me that i had
used it all (and other things like pay more on bills and excuses of not getting cancellation) even i explained
to them that that's not possible as i have been at work until late time but unfortunately with their rude
attitude as they promised an investigation of what happened until now i haven't heard from them.So in the shortcut
as Three rejected my cancellation (even it was done after one week) still i have to pay for 2 years contract
although i'm not using their service as i am scared to do.
If i could rate half of the star i will do that as i am very disappointed with their behaviour and service
- Location
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