1,510 Customer Reviews over 38 pages
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- Location
- london
- Reviewing
- Vodafone
- Date
- 2018-02-23
- Comments
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I got a mobile broadband contract on the 28th December 2017, i realised just like so many people that Vodafone was leaking massive data strangely, so i decided to cancel within my 30 day allowance. Got customer services on web chat and on the phone, they confirmed cancellation will take place no problems. about 3 weeks after i noticed they had cancelled my direct debit (so i was somehow assured they had cancelled the contract), Monday 19th February i receive a letter from them telling me that my account had been suspended for non payment of account! i call them up and got them on web chat, the guy says that as soon as your account is cancelled, they also automatically cancel your direct debit but they do this without producing a final bill!. this means that their system has no way of collecting the final payment thus likely to give a false impression of non payment on your credit file. So now i have to manually pay them £25 and then they will send back £17 into my account! what an abysmal service from a horrid company. Most people have had horrible stories to tell about Vodafone, i will certainly never have anything to do with this disjointed company again.
- Location
-
- Location
- Canterbury
- Reviewing
- Vodafone
- Date
- 2019-08-09
- Comments
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Paying for superfast broadband 2 so should be getting guaranteed minimum speed of 60Mpbs but speed-test is returning 32.6Mbps. The Openreach part of the service, line from cabinet to house is syncing at 64.1Mbps, which tells me that the Vodafone part of the network isn't capable of providing the required bandwidth to meet my guaranteed service speeds. Poor service from a provider who really should be delivering a quality customer experience!
- Location
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- Location
- bangalore
- Reviewing
- Vodafone
- Date
- 2017-11-01
- Comments
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i have purchased a sim with 3 months recharge and worked for 1 week and after that not working.I have contacted customer care , vodafone store..no proper response.They told they will remanufacture the sim with recharge and visited 3 times..now they are saying it's not possible.Same happened to my friend also.very worst experience with vodafone
- Location
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- Location
- Ballymoney
- Reviewing
- Vodafone
- Date
- 2020-11-06
- Comments
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Missed the connection date by over a week, customer service is in india, waited over 2hrs on one day to try and get a date for connection
- Location
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- Location
- Sussex
- Reviewing
- Vodafone
- Date
- 2020-10-23
- Comments
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Avoid Vodafone! I'm stuck with it now because my old provider's broadband has ended and Vodafone's has not activated yet. Activation has been delayed twice, with no communication or explanation from Vodafone. The transfer from old provider to Vodafone is not seemless as promised. 2 ppl working from home who now have no internet, one of whom is self-employed and whose business relies 100% on the web. I've had advisers promise me they've fixed it only to find it's not fixed, and I've been passed from queue to queue with different teams who can't fix it. I'm on a queue now as I write!
- Location
-
- Location
- Hove
- Reviewing
- Vodafone
- Date
- 2021-09-23
- Comments
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Internet has gone down twice in one month, each time for a period of days! Have to hassle daily to get it back up. Both times they promised £8.06 a day for outage, and yet nothing has ever appeared on my bank statement. Requested again. Another promise. No money. Incredulous.
- Location
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- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2022-07-31
- Comments
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Really terrible.
After setup, 5 separate calls to resolve issues. When not resolved tried to cancel.
Extremely difficult to cancel, long process which has included very long waits on the phone and live chat (eg 2 hours being transferred between departments).
- Location
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- Location
- Barnet
- Reviewing
- Vodafone
- Date
- 2019-04-18
- Comments
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Doesn’t worth to buy this provider. It’s the most useless broadband ever. Don’t even try to get it, you will be so disappointed!
Useless router, keeps interrupting without any reason.
Customer support just lies all the time!
Speed is going down sometimes, that can’t even load a google page.
Don’t try this at your home!
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-05-04
- Comments
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DO NOT USE VODAPHONE!!! It's been a month and still no home broadband set up, spent hours to Indian, Egyptian and Polish call centres, all staff useless,can't speak English clearly,say they will call back and resolve issue but nothing happens. Openreach arranged 3 visits, never turned up. Both companies blame each other for the issues.
Absolutely disgusting customer service.
- Location
-
- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2018-02-23
- Comments
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Absolutely terrible. Rang me 2 years ago to see if I wanted a 'free' mobile broadband package. I discovered 2 years later that I'd been paying £9 for the damn thing every month. After a full refund from Vodafone, they continue to charge me £9 a month for absolutely no reason - I have to ring them every single month for a refund as they just can't grasp how to cancel a service on their own systems!
- Location
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- Location
- Rhyl
- Reviewing
- Vodafone
- Date
- 2022-02-16
- Comments
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Im totally disappointed and dissatisfied with Vodafone and wishing I've never moved over to them. My Broadband is slow, the signal is ridiculously poor, I have a so called super wifi box but this keeps failing as the signal from the booster is so poor it drops off even thought it's only 3m away! I only live in a small house so shouldn't need a booster. But even when I had the booster working i still had dead spots in the house. And then there is the non existent technical support. I have called for hours and then the phone drops out and on the online chat again I waited for over an hour to get to the front of the queue for the chat to complete before I'd even had chance to start chat,I rejoined the chat to wait over 1.5 hrs for them to decide it was hometime when I had gone from 15 to 2 in the queue.so I still have got through!
- Location
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- Location
- christchurch
- Reviewing
- Vodafone
- Date
- 2020-10-09
- Comments
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Never ever sign up for vodafone broadband. It is absolutely useless. They have been fixing my issues for 3 months and still have not remedied the problem.Customer services just keep you on hold for hours.....total waste of time
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2018-04-21
- Comments
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I sing the contact on 16 of March for 76 mbps. They promised me that everything will start on 23 rd of March,just arrived to home got text that my internet will start 4 of April. 4 of April internet was actived but router I got 7 of April:D
When I plugged into the wall off course nothing was working. I was calling to customer service many times and after waiting additional week 12 of April finally engineer came and fixed problem. Every single evening from aroud 6 pm speed of internet is around 2-5 mbps but now is all the time like this so I would say that I stuck without internet again.
I try to cancel my contract because I'm really tired of Vodafone. So if you don't want have problem with internet keep away from Vodafone.
- Location
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- Location
- LONDON
- Reviewing
- Vodafone
- Date
- 2019-01-28
- Comments
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Where should I start...I ordered the broadband to my new address, they sent the start up package to my old address!!. Luckily I had access to the old address. I then called to get the installation date changed, which they agreed to....a couple days before the installation date I decided to call them to confirm, only to be told the date I asked for has not been requested. I decided to cancel the whole thing, they agreed to cancel and that I would have to wait 10 working days for the initial payment of £60.00 to be refunded. This all took place at the beginning of December 2018...we are now at the end of Jan 2019 and Im still awaiting my refund. Ive called countless times and spent at least 4 - 5 hours collectively on the phone, and spoke to so many people who all gave me different stories...When I did finally speak to someone who had some sense, he told me I cant get a refund until I return the package and he would send the returns envelope to me asap. 11 days have passed and still nothing. I have now contacted them for the 100th time and spoke to yet another person, who said will send the package today....From my point of view, this company has the worst customer service ever. Every person who works there does not know their arse from their elbow. Avoid them like the plague guys... If you have the same issues, I suggest you persist and let them get piece of your mind. The amount of time I have wasted has easily surpassed the £60.00 refund.
- Location
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- Location
- Benfleet
- Reviewing
- Vodafone
- Date
- 2019-06-02
- Comments
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I have used a few ISPS vodaphone are the worst by far. The only time speeds are even near acceptable are in middle of night. Anytime around evenings and weekends as good as dial up totally useless. Can’t wait until I can ditch this excuse for a service.. totally not fit for purpose in my case.
- Location
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- Location
- Carmarthen
- Reviewing
- Vodafone
- Date
- 2022-11-11
- Comments
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Following on from my previous review - My 83 year old mother still has no telephone or broadband.
The service was supposed to go live on the 17th Oct
Vodaphone are the most incompetent bunch I have ever come across.
Their customer care is non existent and they will keep you on the phone or chat for hours without resolving anything
Whatever you do DON'T switch to Vodaphone, you will regret it!
- Location
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- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2017-11-13
- Comments
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I am appalled by Vodafone home broadband and I feel like I have no recourse. I chose to move to Vodafone and was told that fibre broadband would be available in 10 days. Two months later with limited contact, Vodafone took over the line and have left us with no internet connection for 4 days to date. They have now told me I have to make myself available for 3 days so that an Engineer can turn up on the one that suits him.I have lost business because of lack of connection and now I am expected to take up to 3 days off work to be available to their Engineer.I just don't know what I can do to get broadband back. There is a shocking lack of concern or urgency on Vodafone's part. They don't care that I'm without internet and they cannot promise internet connection within the next week. It is the most shockingly bad customer service I have ever come across. I feel completely desperate as they are making no progress on getting me connected despite all of my pleas. If anyone can help point me in the right direction to get things moving, please do. Even my official complaints to Vodafone are ignored.
- Location
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- Location
- Dover, Kent
- Reviewing
- Vodafone
- Date
- 2018-11-24
- Comments
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Vodaphone Broadband, shambolic, Inept, liars, useless and a waste of time.
Hope that people will read this and take great note, if Vodaphone wish to respond to try and defend their shambolic performance then please feel free.
Having had Vodaphone at my previous home I made the mistake of asking them to provide my broadband service at my new property, what a mistake that has been. Prior to contracting I was assured that I would receive at least 60mbps, on the day of activation my speed was between 9 and 12mbps and has remained so despite being charged for the higher claimed speed that I would receive.
I telephoned on the Friday to report the poor speed, and advisor stated that this was because my new property still ran on copper and not fibre, however, an engineer would complete some external works on the Monday and change me over to fibre, no need to be at home and all would be up and running on Monday evening I was assured. I was also told by the advisor that I would receive a call on the Monday to confirm all was well.
Monday came and went and surprise, surprise, no call and still the same old speed of between 9 and 12mbps. On the Wednesday I contacted Vodaphone and as per normal sat in a queue for the best part of 40 minutes and to chat to yet another advisor who gave a different story. I was told by her that the colleague I spoke to on Friday should never have told me what he did, could I now remove the faceplate of my master socket and plug my line into the test socket for 24 – 48 hours and they would run some tests and give me a call. This I did only to receive no call or update. On Saturday I yet again telephoned Vodaphone only to wait yet another 30 minutes, yet another advisor agreed that there was a problem as they measured the speeds at their end only to find that I was getting the speeds that I told them from the start, Vodaphone agreed to send an engineer out for Friday 23rd November 2018 as I run my own business and being at home is rare. I received a confirmation text for the engineer, so all seemed ok.
Friday 23rd arrived, my appointment was from 1300 to 1800. My wife and I ensured we were indoors for midday so as not to miss the appointment, at around 2pm we received a call from a second line support assistant who did not seem to have a clue what she was on about, after the conversation I again telephoned Vodaphone to report the call and that the caller appeared to be confused about what it was she was meant to be doing. Yet another support assistant took the call only to tell me that an engineer’s appointment had been booked for Monday 26th November 2018, I assured her that she must be confused as I had a text from Vodaphone to confirm the engineer was booked for Friday 2rd hence the reason for taking the time off at a huge expense, she assured me I was wrong so I asked to escalate the case, a lady called Eman took over only to confirm the assistants view that the engineer would be attending Monday, I again pointed out the confirmation text from Vodaphone to say that the engineer would be out today (Friday), Eman then started to change her story and said that the call I had taken from second line support earlier that afternoon was to confirm the engineer would be calling out on Monday, when I called her a liar and instructed her to pull the voice recordings of the calls she became very defensive and again changed her story, she now stated that an engineer had called out to complete some external works but was unable to rectify the fault and that’s why they needed to get an engineer out on Monday. I told Eman she was lying and I now wanted to escalate the case further, she did her best to try and not escalate the case but I am fairly persistent.
I was next passed onto someone who claimed to be from the Directors complaints or support division, I explained the above to him in great detail and stated that I wanted a resolution by the end of the call, he went of the line for 5 – 10 minutes to try and sort things out but the long and short of his answer was that I may have been routed through a wrong exchange and my line was over 2.5kms from an exchange to I would not get the speeds that they had guaranteed me and they could and would not improve on the speed of 9 – 12mbps, staggeringly we run fibre optic cables below the sea to other countries with no issues yet Vodaphone cannot provide a fibre optic line over 2.5kms. I then asked them to send an engineer out on a weekend but he claimed no BT / Openreach engineers work on a weekend in Dover, having spoken to BT Openreach this is incorrect and Vodaphone will not pay the extra for an engineer to come out on the weekend.
When I informed them that Vodaphone was in breach of contract and misrepresentation to gain sales he said he would allow me to leave my contract early, wow what a gent and gesture, as I told you I would be leaving regardless of your gesture as you have failed to provide the service you are contracted to.
Needless to say I have now asked BT to take over my services and when the 44 mobile phone contracts are due for renewal for my business guess who will not be getting them?
I should also add that when asked about compensation I was informed that none would be given as Vodaphone do not pay compensation, well Vodaphone watch out for the Small Claims forms which will be in the post Monday for breach of contract and loss of Retention.
- Location
-
- Location
- Newport
- Reviewing
- Vodafone
- Date
- 2021-10-01
- Comments
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Honestly steer clear! I've been with Vodafone for 2 months now and probably only had 1.5 months worth of internet, doesn't sound too bad but when you work from home it becomes an issue. Customer service is absolutely shocking. You won't get anything out of them on live chat but copy and paste messages & slow as hell to resolve any issues. If I had the choice this would be a 0 star review.
- Location
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- Location
- Anywhere
- Reviewing
- Vodafone
- Date
- 2023-11-08
- Comments
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Don't do it to yourself, what a waste of space. Bad Internet even worse customer service. DO VALUE THIER CUSTOMERS AND LIE TO THEM OVER AND OVER AGAIN
- Location
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- Location
- Grays
- Reviewing
- Vodafone
- Date
- 2018-04-21
- Comments
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Worst broadband and terrible customer service. Messed with me for 2 months. I was getting 9-15 mbps on 76 mb package when they guaranteed 62.8 min speed. Previous providers speed was 30-32 mb on 38mb package at least but I thought Vodafone can be better and that was a mistake. After 2 months of almost 3-= calls weekly and hours and hours on each call I finally stopped their payments and told them to take me to court as they wouldn't even let me go.
TERRIBLE CS.
Their staff only work for salary and don't care about company's reputation or think about customer.
DONT BUY.
- Location
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- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2018-10-09
- Comments
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I joined vodafone having had a terrible experience with nowtv but that is another story ....swapped to vodafone and things are possibly worse ! I was promised when I signed up that I could keep my home phone no ( had it 30 yrs ) so no way could I remember another . Spoke to a very helpful uk call centre on joining ( they are ever so good when they want you to sign up ) . I was told I had to wait three weeks for connection ...fairly normal apparently . Connection day came and guess what they've issued another number . Spoke to the tech team ( call centre in India I think ) and was told they would sort in 24 hrs ....did they ? Course not . Phoned back and was told a minimum of ten days . However as an act of good will they wouldn't charge me for the home phone for those ten days .....errrr I should think not !! I'm not paying for what I haven't had . They are a frustrating joke . I shall leave within my cooling off period and return to sky with my tail between my legs .
- Location
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- Location
- Welshpool
- Reviewing
- Vodafone
- Date
- 2022-09-18
- Comments
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Advertise in the 60+ MBS range, can only provide 8mbs.
Random drop offs very common. Since they refuse to acknowledge there's a problem it must be business as usual for them to provide such **** service.
Do NOT buy from Vodafone. Any money saved will be paid back in absolute frustration
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-09-06
- Comments
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We switched to vodafone a year ago from Sky as our broadband was slow. I wish we never did! In one year, we have had no wifi for 3 or 4 days, on 5 separate occasions! Every time, Vodafone say it's due to our outside line, they send an engineer but this happens again after a few months. Don't understand why the problem can't be fixed permanently. At the time of writing this, we haven't had wifi for 3 days, called vodafone yesterday and today, they are only sending out an engineer tomorrow! So 4 days no wifi. No compensation ever received on these 5 occasions. Can't leave them because we took out a 24 month contract, another big mistake. They said they will charge us a £407 early termination fee if we want to leave early! Disgusted by this service.
- Location
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- Location
- LLANELLI
- Reviewing
- Vodafone
- Date
- 2020-09-07
- Comments
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If you are thinking of changing Broadband provider, don't go anywhere near Vodafone if you value your sanity! The promise of optic fibre speeds with none of the problems I'd experienced with a copper connection and at a reasonable price tempted me unfortunately. I have since spent literally days hanging onto a phonecall to Mumbai, Cairo or wherever, trying to sort out low speeds or downright failure of service. Life is too short to waste on this apology for a company!
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-03-10
- Comments
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Say they can supply superfast fibre in my area when actually, they cannot.
- Location
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- Location
- Wroxham
- Reviewing
- Vodafone
- Date
- 2023-12-03
- Comments
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Updated app still have to log into account to do a broadband test. Will randomly drop your internet, throw out non vodafone wifi boosters and therefore other devices. Customer service useless dont bother... tobi what a joke unless you just want to test your patience!
- Location
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- Location
- Somerset
- Reviewing
- Vodafone
- Date
- 2019-01-14
- Comments
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Had it o ver a year and they won't let me get out the best I received has been 50mbps when we are expected 77mbps spend over 48hours total on the phone and not a single employee seems to give a crap about the terrible service they provide.
So if you have to call them bare in mind you'll be on the phone a while and be hung up on for no reason which then they leave a mark on your account to treat you like crap!
- Location
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- Location
- cumbernauld
- Reviewing
- Vodafone
- Date
- 2019-04-13
- Comments
-
they promised me the earth everything from of course they loved me right up to the cheque is in the mail .
right from the start they were awful i was locked out due to confusion over username etc i was on the fone or e-mail for 4 hours to change details i was still locked out as the customer service advisor put wrong addres in complained on website was called back by john from the directors office who again assured me he could sort out we made an appointment to call on the Monday morning he didn't call until 2pm when i mentioned it he said he was busy (i didnt have anything else to do like work ) but if that is the standard of the service i am not surprised he is busy the only thing he got right was cancelling my subscription and getting me a returns bag for equipment . gave 1 star because impossible to give none .
- Location
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- Location
- Lincoln
- Reviewing
- Vodafone
- Date
- 2022-08-14
- Comments
-
AVOID! If you are thinking of changing to Vodafone broadband then don’t. I lost my broadband 3 weeks ago and after call after call I’ve still not got broadband and they really don’t give a sh*t.
This is an impossible situation here as I need broadband for work.
If you want broadband then go anywhere but here.
- Location
-
- Location
- Thrapston
- Reviewing
- Vodafone
- Date
- 2021-03-01
- Comments
-
My Vodaphone home broadband went live on Feb 15. Since then I am having to do manual resets multiple times per day. The signal drops and the only way to get it back is to unplug the router for a couple of minutes, and reboot it. This is obviously pretty pointless for home security devices, not to mention a high annoyance and inconvenience. I have made many attorneys to contact vodaphone. The live chat is next to useless. If you are lucky enough to speak to a human they say they are going to call you back and never do. I am currently trying to get released from my contract as I do not see why I should pay 23 quid a month for a service that Vodaphone simply can’t supply. My advice don’t get suckered in by the promise of great speeds at competitive prices, oat a little more and use a reputable company.
- Location
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- Location
- cambridge
- Reviewing
- Vodafone
- Date
- 2019-12-07
- Comments
-
i made an order for broadband and decided to cancel same day , they refused to send any confirmation , live chat confirmed it was canceled same day and nothing to pay , as time went on they kept sending me emails stating what day it would start what my bill was etc
5 weeks on i get a bill , call up and complain , they say its sorted nothing to pay , same day more phone messages and email me another bill
total shambles of customer service , never again , wouldnt reccomend to anyone its simply not possible to resolve an issue with these people
its also overseas call center which you may not prefer
- Location
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- Location
- West sussex
- Reviewing
- Vodafone
- Date
- 2020-03-19
- Comments
-
Got my router only took two weeks to to find some one who understands English at call center so I could set it all up..I find my broadband keeps going of line .If it keeps going of line I will leave voda
- Location
-
- Location
- Hastings
- Reviewing
- Vodafone
- Date
- 2024-04-05
- Comments
-
Do not get vodafone broadband. The signal is weak and cuts out as soon as there's a hustle of wind. We've been without Internet for several days and it has taken 3 hours and 4 phone calls to get them to finally agree to send an engineer and even then they booked the wrong day. I'm not asking for the world, just for them to do their job!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-01-14
- Comments
-
If I could give 0 stars I would. Diabolical signal and shoddy “help” from customer service. 5 months I have been complaining about my connection and STILL waiting for a new router to be delivered (4th time lucky hopefully this Wednesday but I’m not in the least bit confident). I’ve taken days and days off work waiting in for deliveries and engineers and probably a solid week on the phone and web chats but still can’t watch one episode of Netflix sat 4m from the router.
Don’t put yourself through the stress of Vodafone broadband
I think I’ve lost half a head of hair from the stress this has put me through re doing/handing in assignments.
Do not punish yourself by signing up to Vodafone.
Stay sane - avoid totally.
- Location
-
- Location
- Merseyside
- Reviewing
- Vodafone
- Date
- 2022-07-06
- Comments
-
Made the mistake of changing Internet provider from BT to Vodafone since then no or poor connections in certain locations around property ,there great at selling you the product English speaking sales team but when complaining you are transfered to a India call centre lucky if you can understand them,their resolution to solve the problem is for me to buy wifi boosters to make there equipment work properly as they will not provide them unless I upgrade to there Pro plan which by the way is not available in my location GREAT I have been miss sold a product by Vodafone.
Never never use this company terrible service
- Location
-
- Location
- Cumbria
- Reviewing
- Vodafone
- Date
- 2020-02-19
- Comments
-
Started with them but they blocked my VPN. Technical told me that it was illegal to use a VPN in the UK (it isn't) and wouldn't do anything so I left within the 14 day period.THEY JUST CAN'T DO BROADBAND
- Location
-
- Location
- Cambridgeshire
- Reviewing
- Vodafone
- Date
- 2020-04-14
- Comments
-
Absolutely shocking service! I am appalled at the level we are being dealt with! After having no internet at all for 3 weeks they have now sent the much sought after dongle they had promised us to our old house address where it was refused by owner and sent back to Vodafone! Livid! As a key worker I have better things to be doing with my time then chasing up Vodafone on it’s inadequacies! With two small children at home and my wife pulling her hair out this is very very bad!
- Location
-
- Location
- Wombourne
- Reviewing
- Vodafone
- Date
- 2024-03-15
- Comments
-
If i could rate zero i would, terrible broadband,drops multiple times a day even watching Netflix, phone a no help,so glad I'm leaving Vodafone in a few weeks,terrible money grabbing company!
- Location
-
- Location
- Langley
- Reviewing
- Vodafone
- Date
- 2017-04-03
- Comments
-
Recently I purchased Vodafone home broadband, and I strongly discourage people from committing the same mistake for the following reasons
1. Connection keeps breaking intermittently. I could have assumed this happening in first week of connection, but I'm now in second month of contract, yet the line is not stable.
2. Speed which is promised yet to be experienced. Contract commitment says 31 mbps but I'm yet to touch that mark. Forget 31, I'm not exceeding 20 mbps.
3. Engineer visit for any troubleshooting the problem is chargeable.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.