1,510 Customer Reviews over 38 pages
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- Location
- newton aycliffe
- Reviewing
- Vodafone
- Date
- 2017-02-12
- Comments
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worst broadband provider ever didn't transfer over phone number broadband was rubbish they ever solved the issue so we cancelled i do not recommend at all
- Location
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- Location
- Aberdeen
- Reviewing
- Vodafone
- Date
- 2017-03-06
- Comments
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The advertised download speed with my package is 38mps. I hae just tested it and it averages 21. I live literally 100ft from the exchange, so thats miles of fibre and 100ft of copper. When I call to complain they tell me the problem must be in my flat. The router is plugged directly into the socket on the wall, but if i test the speed using my laptop inches from the router there is no improvement. Customer service just say they are sending the signal at 40mps and refuse to send an engineer to investigate. It's not cheap, the customer service is awful and I can't even stream iPlayer or YouTube reliably.
- Location
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- Location
- Worksop
- Reviewing
- Vodafone
- Date
- 2023-07-25
- Comments
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The worst experience I've ever had with wifi.
It has been down for a month and every time we phone up to get it switched back on, they say they're going to do it and then it never happens.
The customer service is just a never ending void of unanswered complaints. Each time we call we are back at square one. To top it all off, we have been offered no refund for the month we've gone without WIFI.
My work takes place from home and requires the internet, so my career has taken a hit due to Vodafone's lack of coherent customer service. We are seconds away from switching to something else, and would have done so long ago if they didn't lead us on with false promises that our problem is going to be fixed soon.
Total lack of humanity from this company. Go with BT.
- Location
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- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2020-03-09
- Comments
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I'm not happy with vodafone you will get half speed what they promise and customer service and technical support team don't know what they doing
- Location
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- Location
- Hengoed
- Reviewing
- Vodafone
- Date
- 2020-09-25
- Comments
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Absolutely diabolical drops out more than being in and is always off. Assistance is incompetent and argumentative as they do not have the capability or belief there is something wrong. Paying for nothing and incapability
- Location
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- Location
- Irvine
- Reviewing
- Vodafone
- Date
- 2023-12-23
- Comments
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Poor customer service. I have now been waiting two weeks for my broadband to be working at my new address. After engineers being sent out, confirming that I need a new router, I am still waiting om receiving this router. An engineer requested it to be sent to my address. However, he even told me he didn't trust vodafone to order it and he was correct. I then phoned up to confirm it had been sent, which it had not. I then requested the new router, and the router was sent to my old address. I am now currently on hold for 25 minutes asking for my issue to be solved. There's clearly no checking chain going on as I jabe had to explain my situation in full every time I speak to an agent. Very poor from vodafone. I have also been told I will recieve £5.88 for every day I have not been receiving Internet. So I will update shortly as to wether I receive that. Shocked at how bad vodafone have been.
- Location
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- Location
- Huntingdon
- Reviewing
- Vodafone
- Date
- 2018-08-09
- Comments
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We tried a number of other providers and they all provide a cheap router which doesn"t even get the signal upstairs (we bought a booster), every Thursday the service grinds to a halt and its a total waste of time trying over the weekend. Like the VW emissions scam Im sure the providers falsify the speed tests as we can even run a movie from Thursday onwards yet the speed tests shows its just above their service contract level. Total scam, then when you call customer services they put you through the same monkey tests every time as if your an idiot, we go through these every fecking day without being patronised by someone reading from a script in India. Its a total rip off, we wont be renewing with Vodafone thats for sure.
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2018-06-07
- Comments
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Avoid like leprosy. Broadband service cancelled in the first month as service was rubbish (connection stopped working every 2-3 minutes) in the first month I had to contact customer service around 10 times, they did not fix it. After I swapped broadband they kept charging me months. In the last 6 months I tried to get my money back. They promised me the refund in 5-10days and they always forgot to send the money. I have printed all the conversations so time to ask for legal help.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-11-06
- Comments
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I never even got going. Signed up for broadband with plenty of time to switch from Plusnet without dropping connection. They never sent me a router. Had to reapply. Two week wait for activation. They didn’t activate it. Called every day for a week to be told “we had to resolve a fault on the line, it will be active by midnight”. Got bored of hearing that and have applied for BT but will now be a whole month without wifi AND will have to pay to return the router. Thanks for wasting my time and making working from home completely impossible.
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2020-02-07
- Comments
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Absolutely disgusted with Vodafone! We arranged a date and time slot for broadband to be installed, and my husband took the afternoon off work especially. When he called them to find out where they were, they said they’d cancelled the appointment because there was a problem with the cabinet in the street and needed to reschedule the appointment for 5 days later!
We tried to use their social media teams to get earlier resolution, but instead, Stephanie advised us to go with a different provider! Never heard of a provider recommending to go with a different company before!
- Location
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- Location
- Weymouth
- Reviewing
- Vodafone
- Date
- 2018-03-18
- Comments
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Totally useless broadband, sometimes measured in the Kbs. Never got through on phone, aalways hang on for an hour then give up. cannot use chat as broadband constantly drops out and chat disconnects, then have to start all over again, then drops out etc. AVOID.
- Location
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- Location
- Falkirk
- Reviewing
- Vodafone
- Date
- 2018-12-06
- Comments
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They are lucky to even get 1 star!!! Im absolutely raging with vodafone. I have only been with them 3 weeks and i am cancelling. I signed up for fibre and my guaranteed speed was 35mgb.. that lasted maybe 5 days. Ever since then my line keeps dropping.. it even stopped working for 2 whole days, no one knew how to fix it, they just left it and eventually it came back.
My highest speed just now is 8mgb, thats on a good day, my usual is between 3-5!!! Feel like ive teleported back 10 years! Not what i am paying for at all.
The customer service is terrible as well, they just read a script and dont know what they are talking about. They have obviously been told to act overly friendly... but telling me to give my 3 year old daughter a kiss from them is more than a little inappropriate!!! Ehh who are you, and how about no?
- Location
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- Location
- Alton
- Reviewing
- Vodafone
- Date
- 2018-12-26
- Comments
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Wifi connectivity is horrible every half an hour the connection drops completely and does this every single day I've tried contacting about this as I've heard other people conplain about this broadband service provider I'm trying to work with it ans im not able to complete anything as when im half way through something it cuts off my younger son has complained about it as he plays on his video game console and it cuts him off everyday
Terrible would not waste your time with this broadband service
- Location
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- Location
- Basingstoke
- Reviewing
- Vodafone
- Date
- 2019-10-17
- Comments
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Wish I'd seen these reviews before switching to Vodaphone. I was getting reliable 45+ with Now TV & despite paying for "guaranteed" 55 with Vodaphone I'm lucky to get 15 when it's not constantly dropping out. Avoid.
- Location
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- Location
- Sussex
- Reviewing
- Vodafone
- Date
- 2023-06-19
- Comments
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Absolute rubbish!! I’ve had their broadband for a month. It’s gone down three times. No broadband today and no customer service! I’m
Going back to BT
- Location
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- Location
- Stirlingshire
- Reviewing
- Vodafone
- Date
- 2018-11-23
- Comments
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Utter garbage. 9 Months of pathetic unreliable service. Once you’ve reconnected each day it’s tediously slow. We don’t even bother connecting our phones to the WiFi any more as the 4g is 100 times faster.
Gave up trying with the customer services for the good of my mental health and just gonna ride out the last 3 months of this god awful contract.
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2021-03-31
- Comments
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Without doubt the worst broadband I've ever used. We initially signed up to Vodafone's Superfast 1 plan around 3 years ago - all well and good until about 6 months into the contract we started experiencing regular speed issues - we put this down to 3 people in our household sharing the one router so when we were offered an upgrade to Vodafone's Superfast 2 (claiming to be the fastest average speeds of any non fibre optic WiFi in the country) we thought great let's try that.
18 months into the contract and we've never had speeds above 26 mbp/s (and we're very lucky if we get that) despite the fact their MINIMUM guarantee was 34mbp/s for our property. The customer service is appalling, they never respond to your complaints submitted online (submitted four of them) which is your only real option given they don't have a dedicated number to ring for broadband complaints, if you want to chat to an advisor on their chat service they run a quick diagnostics then ask you to start to take apart your master socket to check the issue. Sorry? I have things to be doing with my day, not messing around with my master socket to attach different connections only for you to eventually tell me you'll send out an engineer as you should have done all along.
Sent out 3 engineers, all boosted the line and explained the speeds to the router were okay, any persistent problems are certainly due to an issue with Vodafone - would Vodafone accept that? Nope, another engineer out to look at the master socket AGAIN only to be told the same thing again. You can cancel your contract if they can't provide the speeds they guarantee but seeing as they refuse to accept responsibility or provide a new router it's almost impossible to actually cancel it.
We get dropouts on an almost daily basis (tallied them up for our complaint, one day we suffered 24 signal dropouts between 9am and 4pm). Working from home has been nigh on impossible, I've been kicked out of countless work calls/meetings due to signal dropout, then when it boots back up the signal is horrendous so completely useless. Outside of the lockdowns, I've spent every day working from home in my local Costa Coffee to get some reliable WiFi.
There's been no discount for the troubles despite Vodafone's "discount promise" if your speeds aren't up to scratch which I mention to them every time I complain.
Moving house this month and was absolutely DELIGHTED to find out Vodafone could not provide our Wifi due to Openreach contractual agreements for New-Build properties - thank god, just a garbage product, terrible connectivity, terrible customer service and nowhere near as reliable or fast as other, cheaper, smaller broadband providers. Utter *****.
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2019-10-13
- Comments
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I moved house in September, had called about it in August, yet the activation of the broadband at the new address has been delayed 3 times. The new activation date now would be 28th October, so I simply cancelled my contract. Poor (customer) service is quite an understatement.
- Location
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- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2020-01-06
- Comments
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If you’re considering Vodafone as a provider I’m begging you to please re consider. They’re the worst provider I have ever been with. My broadband cuts out every day without fail. And customer service are useless the 7th phone call, promises, setting changers, engineer who didn’t turn up after waiting in all day. And a promise phone calls back in afew days which didn’t happen. and my internet is still absolutely ridiculously poor. And because it over 14days I can’t cancel.
- Location
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- Location
- Whitley Bay
- Reviewing
- Vodafone
- Date
- 2018-10-22
- Comments
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Absolutly awful speed and even worse customer service. Had had issues for a while, have been promised all sorts to sort it - no one helps.
Tech 2 team were supposed to call back - still waiting after 3 days. Have asked to be released from contract which has until May 2019 to run - rep called Rana in Egypt - I am almost sure she laughed at me when I asked to be released and again when I asked to esculate complaint to manager who is not available for 2 hours!
I pay for 76mbps - supposedly syncing at 67 but I get between 2-4mbps every evening.
Totally rubbish service!
- Location
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- Location
- Heathrow
- Reviewing
- Vodafone
- Date
- 2019-03-03
- Comments
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Takes 4 hours to download 1 hour show on sky... took 8 minutes on BT broadband. Attitude of staff is tough, live with it... is there anything else we can do for you!?!
STAY THE HELL AWAY, better value to buy a sim 4g router and more reliable.
- Location
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- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2023-06-19
- Comments
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Have a mobile contract with vodafone so thought I'd get the broadband which turned out to be an awful decision by me.
Internet is absolutely crap constantly dropping out sometimes it says it's on but the internet doesn't work.
I move to another room in the house and you'd have thought I'd have moved 5 doors down as the internet doesn't even work in my bathroom.
Please avoid this at all cost.
The price is cheap but the service is horrendous.
Pay more and go with someone like BT.
Unfortunately I'm stuck in a contract but as soon as it's up I'll never go back to them again I'll also be changing my mobile phone provider as well.
- Location
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- Location
- Stafford
- Reviewing
- Vodafone
- Date
- 2018-01-13
- Comments
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Completely execrable. Cut us off from our existing ISP three weeks early, and were unable to connect us to themselves.
Told us that it could take up to three weeks to resolve.
Numerous chasing phonecalls resulted in assurances that the broadband order was being placed again and the provisioning department would ring us back.
No one ever rung us back. Rang them again (after 3 weeks of chasing them), the day after the original go live date, to find that in fact the order hadn't been placed.
We cancelled at that point.
Rarely have I experienced such terrible customer service A byzantine organisation of many departments, whose sole incentive appears to be to transfer you to someone else, rather then solve your problems. Avoid them like the plague.
- Location
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- Location
- Beaconsfield
- Reviewing
- Vodafone
- Date
- 2019-02-15
- Comments
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Do not go for Vodafone Fibre Broadband.
Speed: Internet speed on 35 Mbps has intermittent speed of uptown 8 Mbps or lower. Forget about downloading videos. struggles with downloads of photos on web pages.
During peak times even browsing on web sites is extremely painful and slow!
Wifi: works on 1st floor in a house as router on 1st floor. Does not have sufficient range to work in Living room and kitchen on ground floor.
Customer Service: complaints are closed off by Vodafone without fixing issues (intermittent internet and speed) identified to them.
What good is Money off (15 % discount until problem not resolved) if your internet is not working??
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2023-06-19
- Comments
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I recently had a terrible experience with Vodafone Fibre 500 Broadband. My service was down for 11 days, and I was never given a clear ETA for when it would be back up. I was told to reset my router numerous times, I was sent a new router but this did not fix the problem. After the fifth day and many, many calls I was eventually told that there was an outage that affected 8 other customers in my area. I was told to be patient, however, this was extremely difficult for me and my family due to living in an area with little to no cellular and 3G signal.
I made a complaint in writing to Vodafone, hoping that the issue would be prioritised. I explained that my partner and I work from home using Microsoft Teams and my family use streaming services such as Netflix, Disney, Prime, SKY, and PlayStation as well as CCTV, which we could not use.
I received a call from Proactive Support and was told that he would investigate and update me as a matter of urgency. The following day I received a call from a Wifi Xpert stating that they had logged a ticket with City Fibre, but there was no timeframe as to when they would receive any information or update regarding this issue.
Another couple of days passed and I decided enough was enough and wanted to cancel the contract. I was told that I would need to pay an early termination fee of £166 and I would have to give them 30 days' notice, which I was not prepared to pay.
The following day I received a call from a Vodafone senior engineer and was told that City Fibre had found a fault in the cabinet. At last, my service had returned.
The following day I contacted customer services for compensation, which I had been promised (but never given the amount). I was told that I would be given £9.33 per day as automatic compensation which wouldn't even cover the money we have lost during this ordeal.
I was then called by the agent from my complaint and he advised that the agent had misinformed me and that I would receive an automatic compensation of £5.83 per day. I was disgusted by this, so he advised me he could give me an extra £10 credit on my account as a goodwill gesture for the incorrect information and the issues I had experienced. I was absolutely disgraced by this and his attitude in resolving my complaint so I expressed my feelings however he was not interested.
I advise anyone who is considering using Vodafone Fibre Broadband to think twice. Their customer service is appalling, and they are unreliable. There are many other providers out there who offer a much better service.
Here are some of the things that Vodafone could have done to improve my experience:
Provide me with a more accurate ETA for when my service would be back up.
Offer me a temporary solution while my service was down, such as a second line or a free upgrade to a higher-speed plan.
waive the early termination fee and the 30-day notice period.
offer me more compensation for the inconvenience I experienced.
I hope that Vodafone will take my feedback into account and improve its customer service and support in the future.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-05-19
- Comments
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seriously, I want to give the broadband speed a 0 star rather than one. The super bloody hell high ping makes me unable to play any online games with friends. While downloading it seems it is ok but the latency is for real. 2000ms ping in League of Lengends, by this latency, I can only play UNO. If you say I purchased cheap plan, ok, I can accept a higher ping of 80ms or sth but stable. The thing is, it has minimum of 30ms, kind of give you some hope and then jump to 2000ms then jump back to 1500. I'm thinking of build a potato base station, it might give me a better service.
- Location
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- Location
- Fulham
- Reviewing
- Vodafone
- Date
- 2023-11-30
- Comments
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I would rank it 0 stars if I could - the worst Broadband experience I’ve ever experienced with even worse customer service - no number to call when help is needed, awful advice from the online chat people who don’t have a clue. And I hope Vodafone sees this so they get their sh*t together. If you’re thinking of using Vodafone DON’t - screw you vodafone
- Location
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- Location
- Tyne and wear
- Reviewing
- Vodafone
- Date
- 2020-05-29
- Comments
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Gosh ! Don’t mean to be so negative but we’ve never had such poor everything from a broadband provider before. Customer service is terrible. The app is terrible. (“You are receiving speeds far below our standards- click here and we will discount your bill by 15%}. Except they don’t. It’s meaningless as you have to try and speak to their call centre to process this. Utter waste of time!The speeds are appalling. I have nothing good to add. Sorry. Avoid avoid avoid! Can’t wait for our contract to end.
- Location
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- Location
- Hants
- Reviewing
- Vodafone
- Date
- 2023-03-06
- Comments
-
Didnt even get as far as getting a package with Vodaphone. Got a text to say 'unknown technical issue' had meant my online order didnt go through (despite getting emails saying it had). Then spent best part of an hour being sent from pillar to post on the online chat. When finally got to chat to a human he couldnt get the system to ID me using my address and debit card details. Tried 3 times and each time system told him it had failed. Tried to phone them, could get through because I dont have an account no. (cos I dont have an account!). Phoned my bank who assured me that Vodaphone had just tried 3 times to ID me using my card details and were successful each time. If its that much trouble to even order a package - and impossible to actually speak to a human - I wouldnt touch this company with a bargepole.
- Location
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- Location
- Sunderland
- Reviewing
- Vodafone
- Date
- 2017-08-25
- Comments
-
Haven't been able to use my wifi since 7pm tonight , conveniently starts working again bang on midnight. Vodafone have told us on a call that the fault is in our home line but never had an issue before & they never picked up on this 'faulty line' when they checked when selling us this awful service only a month ago. Their solution to this problem? Pay £200 for an engineer to come out & repair the line on a house we don't own and are moving out of in 2 months. They took an hour on the phone to come to this conclusion and we were charged £25 ish for the privilege. So now we are stuck with a line that drops out constantly, runs slowly & are paying for nothing until we move & hope this house doesn't have a 'faulty line' too!
- Location
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- Location
- Scarborough
- Reviewing
- Vodafone
- Date
- 2023-03-06
- Comments
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Absolutely rubbish , 8th of February was my original set up date , I received my broadband set box there was no confirmation about an engineer coming he just turned up and still no broadband working, after going through the conversation with the robot on the other side for over an hr I decided to ring them they said keep the broadband box switched on it should go online , nothing happened after 24hrs so I rang them again , they couldn't find my account so finally they found it and told me the old box will have to be cancelled and a new one will arrive and another delay of 10 to 14 days to be online, the box was booked in to come between 12 and 1pm that day , I received an email and a text message to say my broadband and engineer had been cancelled for no apparent reason , the box arrived on time that day, I rang them again they didn't have a clue that the box had been sent out and a engineer booked , they were going to send me another broadband box so I would have had 3 by the time it was set up , I'm still not online it's the worst service I have ever experienced , I've probably spent 5hrs in calls and messaging a robot , absolutely disgusting service and very stressful ....
- Location
-
- Location
- Dartford
- Reviewing
- Vodafone
- Date
- 2017-08-11
- Comments
-
If you want trustworthy internet that will work all the time with great customer care dont get vodafone worst ever swap you would expect better speed from a potato
- Location
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- Location
- Woking
- Reviewing
- Vodafone
- Date
- 2018-10-22
- Comments
-
AVOID. I'm 7 calls in, I have had my router sent to the wrong address despite two phone calls to get the address corrected on the system, letters, texts and emails with different addresses for the engineer visit and I'm being told that if I'm lucky an engineer will be with me 18 days after I signed up for home broadband (after an hour wait to speak to customer services). I don't even have vodaphone broadband yet and I already wish I had never gone near this company. Avoid.
- Location
-
- Location
- Wakefield
- Reviewing
- Vodafone
- Date
- 2019-05-03
- Comments
-
Switched to Vodafone Fibre 72mps May 2018. Everything average and ok till March 2019 when broadband kept dropping and speed dropped to 12mps. Called tech support got asked to go through broadband for dummies dumb checks on my side as they claimed router was getting 72mps speeds. After all the messing about and still no joy they agreed to send an engineer out. The day of the visit no sign of engineer. When i contacted vodafone was then informed there was a CAB hardware issue at my exchange and they would request BT to sort it out. Now 2 months on and no improvement and calling tech support they just fobbed me off and went through the whole "is your wifi channel wrong" rubbish. So fed up paying £70 to quit contract early to go with Plusnet. Aweful broadband service. Avoid.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2023-01-15
- Comments
-
just the worst service you could not make this up
never worked properly since the day they installed it
no tv slow interbet mobile mot connecting
please stay away from this shambolic company
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-03-07
- Comments
-
I don’t peoples chose Vodafone , doesn’t work at all , we are on 2023 and still don’t have any connection, is so embarrassing, hopefully they gonna fail
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2018-01-26
- Comments
-
Been with Vodafone since July after being conned into getting it we was told we would get a minimum of 60mbps but the highest we get is 40 we was told we wouldn't have to pay for instalment but we got charged the internet speed goes up and down all the time with it dropping out completely at least 5-6 times a day the wifi range which we was told is one of the best on the market doesn't work if your more then 10 meters from it and it can only support one or two devices at a time when we phoned up to complain all they said was the guy who sold us the deal shouldn't of said any of that cause it's not true when we asked about leaving they wanted us to pay the full 18 months up front so now we are stuck with this terrible internet
- Location
-
- Location
- Totnes
- Reviewing
- Vodafone
- Date
- 2018-03-13
- Comments
-
A near miss. I can't comment on speed or reliability as I cancelled just before installation. Customer service was appalling. I signed up at an agreed rate but received a letter two days before switching with the wrong charge. I wasted an hour with customer services explaining this and all they could offer was a call back in 3-5 days to tell me if I would get the agreed deal. I wasn't prepared to risk this as it was after connection so would be much more difficult to cancel. I was then told the cancellation team wouldn't take my call! I tried directly and they refused to allow me to cancel. Furious I called my current provider and they have blocked the switch. I honestly feel like they were conning me and the hassle of getting through to speak to someone - who then say they can't deal with the issue gave me no confidence in the company. If you are tempted by their offer make sure you get it in writing before going ahead.
- Location
-
- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2018-04-05
- Comments
-
Stay away! After years with Sky Broadband and TV Package, we decided to cancel the TV and look around for another provider! Vodafone had a good deal on at the time so we went with them.
Since then, we have struggled to get any reliable service during peak hours. Devices taking multiple attempts to get connected to the WiFi, Netflix and Amazon Prime refusing to load and when it does and we navigate to our program of choice, it fails to play. Our mobile phones don’t download the images on websites we are browsing etc.
I have no biased for Sky, there bungle became to expensive after some initial offers expired, but we never experienced anything like this! It’s nothing short of appalling!
- Location
-
- Location
- Tunstall
- Reviewing
- Vodafone
- Date
- 2019-09-05
- Comments
-
It is really time and money wastingg company .
customer service is awful and broad band is too slow.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.