Vodafone Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    3 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2669 customer ratings since 2017-12-12 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

465 Customer Reviews for Vodafone

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Reviewer Location Reviewing Date Ratings
I read these reviews after I had agreed to make the switch and was full of dread. They offer 30 days cooling off so I thought I would see how it goes.

All I can say is that it is exactly as promised. High speed connection for £20, perfectly reliable. I have had no problems at all.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
LEAMINGTON SPA Vodafone  
I hesitated a lot to choose any broadband as we find negative reviews for all of them.I finally choosed vodafone since two weeks and am plenty satisfied with the speed and the service.I was able to use the net the day of opening without any problem after three hours.Hope it will last.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
blackburn Vodafone  
Excellent overall
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Bromwich Vodafone  
By far the best FTTC provider that I have used. Vodafone is my third provider. I have been with them since July 2015 and I don't intend to move away from them given that I have served my minimum contract period.

Customer Service is first class. What problems (2 of them) I have experienced have been resolved very quickly with follow-up calls from CSR to ensure all is well. As a Vodafone Mobile customer, when my line was down caused by third party cable damage in my area, they added extra data to my mobile allowing me to remain online whilst my line was repaired.

The router is superb along with the app allowing you to control and prioritise your broadband to devices.

Above all, an excellent package, well priced with great service. I have recommended to family and friends some have switched and experienced the same service as me. I will continue to recommend as I have always found Vodafone to be one of the better companies to deal with.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ingleby Barwick, Stockton-on-Tees Vodafone  
Can't fault it... Now with ofcom law they give you a guaranteed speed and speeds you can get up to... 73mbps constant... A few niggles with my first router but a call to them.. Based in Scotland no less... They were on the case.. Adjusted settings pushed a firmware not yet out didn't fix it so the sent me a new router which was up and running in 10 mins. Coming from sky which was poor and slow.. It's amazing.. Something to do with them not sharing bts data lines and having 2 of there own.. Keep up the good work Vodafone.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bury St Edmunds Vodafone  
I have had this opportunity to speak to this gentleman who is currently in South Africa (Cape Town), his name is Anthony Ford, this guy has been an absolute life saver to assist me with few problems that I have had recently, since the problem was not looking to get resolved within a day, he actually called me back the following day as he promised to resolve my query, I strongly recommend every network to actually consider taking someone as Anthony to be hired in their team in order to have satisfied customers!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Vodafone  
Joined Voda Fibre from Sky on the 38mbps. Router arrived ontime, plugged in and started working immediately on the said day with constant 38mbps when tested. For the price, no complaints from me, works perfect, never dropped in 4 weeks so far and no line rental costs !!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Midlands Vodafone  
I have had Vodafone Broadband for over nearly two weeks now, and I can only say it is great. I switched from BT Infinity which i've had for a number of years since it was first released.
The switch over was painless, I was told to plug the router in before 8am on the morning of the switch over. I plugged it in at 6:30 am , and the service was already live.
Speed is better than BT, 76m line and am getting 74m+ was only managing 68m on BT.
I was using my own Netgear router with BT as the home hub is one of the worst routers I have ever used and asked if I could again , I was told that was not possible, so I have run there router since install and have found it to be as good as my own.
Remember to switch the channels from auto to another one, I use wifi analyzer on my phone to see the best channel to use, this removes any problems with wifi clutter from other peoples routers. Changing channels is simple with the Vodafone Router's simple web interface.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Abbey Wood Vodafone  
I switched yesterday. It went smoothly, absolutely no problems at all. As for the speed, I have gone for the lowest fibre option. Last night I streamed a film via Amazon prime and had no issues. I obviously can't comment on reliability yet, but so far I have the same service as my BT fibre for almost half the price.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Guildford Vodafone  
Very happy with everything that Vodafone are providing in terms of their home broadband. The service, speed, cost, set-up, information they send are all first class. Have recommended the service to my friends as I believe it's great value.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Glasgow Vodafone  
Switched from Sky. Works flawlessly, up and running within an hour.

I had hesitations reading the reviews, however there is 2 sides to every story.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ayrshire Vodafone  
Wow I can't believe some of the reviews set up Internet and a fantastic and extremely low cost deal and I'm getting fast speeds then I got with Virgin media and sky this broadband makes the others look like amateurs, I know it's new but all the teething problems seem to have gone now straight online no drop in connections extremely fast and by fast I mean lightning the fact they are the only internet provider in the uk that gives you two ports so if the exchange goes down they can change your ports I have taken this because a few family members have it and it really is awesomeness absolute awesomeness if you want it for even cheaper ring the cancellations department and they offer it free for 12 months so let me repeat free broadband for 12 months wow I know right any way guys get on it!!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Stoke on Trent Vodafone  
I often feel that people will only review when there is a problem and therefore, reviews are generally biased towards the negative. I saw an offer from Vodafone offering fibre broadband for £20 a month with 24/7 calls, which I could add and takeaway at my leisure, for £8. My then existing supplier, Talk Talk, could not match that. They got a little closer after I had already given them notice to quit, which is really quite ludicrous. So Vodafone was my choice. Throughout the process, Vodafone kept me informed of my "going live" date. When I called them about the delivery of my router, I was assured that it would be delivered on time. Sure enough, within a day of that call, I had my new router. On the day of the switch over, I was out but plugged in my new router the night before, so it would be ready. As it turned out, my day was long and I didn't get back until the early hours of the next day. Naturally, I checked my broadband. All appeared well, two solid green lights were on the router but at first, I couldn't get my laptop connected via wifi. I merely powered the router on and off and restarted my laptop and there is was. A download speed of nearly 38 mbps and an upload speed of nearly 9. Bearing in mind that was the speed I requested, it all looked pretty darn good to me. The wifi signal appears very good, no problems at all in all rooms in my house and at this stage, everything appears solid enough. The router itself is very neat and modern looking and I was told how to get inside the router to change the wireless name and password, which I will do later today. Vodafone were able to port my telephone number without any issues, although I was on BT Openreach lines in the first place, so that made it easier. I felt the whole switchover process was handled perfectly, the communication with Vodafone was excellent and although very early days, I can only say that I am delighted with it all. My non fibre speed with Talk Talk was always around 6 mbps download and around .80 upload, so the speed I have now is equivalent to a snake! For my needs, the 38 mpbs service was perfectly adequate. Regards the price, well in real terms I am getting this cheaper than I would have done with Talk Talk. Talk Talk were trying to retain me my giving me half price calls but when I asked what would happen if I were away for a month or so and dropped the calls part of the package and then re-instated them, they told me they would go back at the full price, so that would bring the price of fibre and calls to £33.50 and they would not budge from that. With Vodafone, I am paying £28, with the assurance that if I took calls away from time to time, they would be reinstated at the same price £8. What I have also been impressed with from Vodafone, it their no nonsense approach to pricing without all these ridiculous add ons that competitors try to sell you, for example tv etc. I don't require any of that. Vodafone's pricing and contract arrangements were clear and concise. I would highly recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Middlesex Vodafone  
My wife and I have just moved into our first home and the first thing I wanted to get up and running was the internet as I know this is usually what takes the longest.

I did some researching online and price comparing for fibre Broadband and Vodafone along with Talktalk were by far the cheapest available. My mother has Talktalk fibre and I really can't say a bad word about them but what sold me to choose Vodafone was the current offer they have on where you can choose a free gift. I chose the Wireless speaker which I've wanted to buy for a while so it was a no brainer for me.

I was given a date for an engineer to come round and fit a new line as ours had been cut completely by I presume the people living at the flat before us.

The engineer called me 15mins before arriving just to let me know he was on his way. He was very friendly and the work carried out was very neat so no ugly cables running up and down the walls. He finished the job within an hour or so and said once the router has turned on and done what it needs to do it should all be up and running.

5 hours later and we still didn't have any Internet so I decided to call Vodafone just to check this was normal as I was told it can take up to midnight for the line to be activated.

I called at about 7pm and there was a que of just under an hour so I decided to use their call back service. I received a call back from a lady who was really brilliant from start to finish and she told me that something needed to be done their end to get our internet up and running. I stayed on the line for about 15mins whilst they done the necessary bits their end, she then explained how to reset the router and then said to leave it to work through it's boot up process and to try again in half an hour to see if it was working. She also promised a call back in an hour to make sure it was working.

Within 20 mins or so our Fibre broadband was all up and running and straight away with the speeds we was told we would get. I was called back as promised too just to make sure everything was up and running which I thought was fantastic as usually companies will promise a call back and you'll never hear from them again!

Other than the minor delay it getting it up and running so far I really don't have a bad word to say about Vodafone's broadband service.

Along with the best price available there is no traffic shaping meaning no slowing you down during peak hours, no download limits, possibly the most helpful and friendliest customer service I have ever used and a free wireless speaker worth £180!!

Vodafone have clearly put a lot of effort and resources into getting their broadband right and competing with the big boys and it most definitely shows.

It's early days but so far I have been nothing but impressed and won't hesitate to recommend you to everyone I know!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Vodafone  
have vodafone for 2 months now great speed but there routher is useless got negear d7000 speed is quicker wifi excellent all around the house pity about there routher speed as quicker than bt
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
ballywalter northern ireland Vodafone  
Switched from uber expensive BT has soon as Fibre was available in my area and what can i say.
Vodafone took care of everything and the switch over was totally seemless, everything was up and running on the day stated.

I'm on the 78MB fibre package, my guaranteed speed is 76MB which is delivered consistantly my upload is 20MB.

Well done Vodafone for providing a brilliant product and super customer service who kept me informed every step of the process.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Oldbury West Midlands Vodafone  
All I can say is this... Absolutely amazing!

Moving from Talktalk, this service didn't have to do much to be good. Our Internet went live at 22:00 on the day of connection which was a minor hassle but nothing that our house couldn't handle as talktalk wouldn't even work! Customer service is brilliant, got through to someone in Newcastle which was nice and since it went live, I'm getting a solid 50mbps+ consistently and at a brilliant price!

The router and app are brilliant also
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newcastle Vodafone  
I have Vodafone Broadband for over 4 Months now, and i got to say it is by far the best Internet connection I have had in the last 15 years. I have been with Virgin, Sky, BT. they all give you slow connection to what they initially promise you. However, with Vodafone Broadband i am pleased that i made this chose. the internet during this 4 months i did not get disconnected once, and my speed has been solid between 60-79mbps which what has been promised By Vodafone.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Vodafone  
Wow, this is an excellent service, been with bt, talktalk, Ee, sky but this is by far the best, as a customer I took the fast broadband, I get 45 mb as was said and WiFi connects at 42 mb all around the house, Vodafone have finally got something right
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cheshire Vodafone  
Download Vodafone broadband app for phone, go WiFi section, and change your channel to one no other person is using. That's where all the problems lie, all broadband companies are using the same channel numbers​ which causes interference.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Blackpool Vodafone  
I read some very poor reviews of Vodafone broadband. Despite this, I took a chance for a few reasons. Firstly, they're £30 per month cheaper than BT. Secondly, I've had excellent service from them for my mobile phone accounts. And thirdly, they have a minimum speed guarantee or money back. Also, I was going on the belief that if the line was fast and reliable with BT (it was), it'd be a good foundation for Vodafone to work on. I have absolutely no idea if there's any technical merit in this belief, but I went with it anyway! My go-live date was 02-05-2018. No service by midnight, so I contacted them the next morning. They stated that BT/Openreach hadn't done what they were supposed to at their end. They said they'd look into it and get back to me. They apologised and credited my phone and my partner's phone with 50Gb of data each by way of apology and to see us through. Soon after, I received an email from BT that confirmed what Vodafone had told me. The service kicked in the next day. First day speed, 20Mbps. Next day, up to 32. Currently sitting at 46. I've paid for 76, guaranteed 55, and it seems to be gradually climbing in that direction. Their hub looks great, has good coverage in my 3 bedroom bungalow (performs better than BT hub in a blackspot in master bedroom) and I have not experienced any drop in service thus far. I have 4 firesticks, 4 echo dots, 2 smartphones, 2 tablets, 2 games consoles and 3 smart home devices connected to the hub. Six or seven of these devices could be operating simultaneously, and I have had no issues. So, one week in and I'm very happy. I know it's early days, but so far, so good. And I also have to say that I've always had very good customer service from Vodafone, and this time was no different. It appears that they are making a genuine attempt to mend their reputation in this regard, although as stated, I've never had a bad experience.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Omagh Northern Ireland Vodafone  
HI, well I ditched Origin to move to Vodafone and I am so glad I did.

Origin never gave me the speed they promised by some margin, paid for 38, most of the time got 20 and that after spending hours on the phone with them (Nightmare business)

Now on Vodafone I am getting 50+ and loving it. it has never dropped or gone below 49mb even at peak times. OK I am not getting the promised 55mb but they have given me a 15% discount because of that, so from my point of view, I am paying some £7.50 a month less than Origin and consistantly getting more than double the speed - Bonus.....get in!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Grantham Vodafone  
I am on a 78mbps Unlimited Fibre connection since mid of August 2017. I am quite satisfied with Vodafone. The minimum guaranteed download speed for my location is 55.86Mbps, and I have checked actual speed throughout the last week and the speed is consistently coming between 55 to 56 mbps (speedtest.net was used for checking speed). Upload speed is between 17 to 19 mbps. Earlier I was facing problem with Wifi and I contacted Vodafone regarding this at 9 PM, and my problem was quite competently solved by a customer service agent (Amit). The problem was in my computer itself. I wasn't expecting to get in contact with an agent so late at night, let alone getting my problem solved, but I was pleasantly surprised that Vodafone's 24/7 customer service actually works!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lincoln Vodafone  
Two weeks ago changed from BT to Vodafone because BT had raised the price once again mid contract The change over went without a hitch and had no problem speaking to customer service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
York Vodafone  
Having read reviews on here, it was with some trepidation I decided to swap from BT Infinity to Vodafone. That said I think all the broadband providers, including BT, have just as bad reviews.
We swapped on 16th June and one month later have now received first bill. I can only recount our experience which has been faultless. I actually can think of nothing whatsoever to criticise. It all happened as it was scheduled to, our speeds are just as good as before, reliability is probably better. The bill was exactly as expected.
We have been Vodafone mobile customers for some years so get the lower rate. Now saving in excess of £400 per annum.
So 10/10, thank you Vodafone you got it right for us
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Rutland Vodafone  
So far so good everything was on time never had a day without internet. Everything went as they said we have to firesticks 2 Xbox consoles a PS4 2 tablets a laptop and 4 phones connect and it's never dropped a bit. Very happy so far and it's faster speed than I got told it was only Surpose to be 27-38meg but I get all least 40meg speed so it's a thumbs up for me glad I changed from sky
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bury Lancashire Vodafone  
Vodafone processed my order incorrectly by installing a brand new line for broadband instead of taking over the working line of BT. So I end up having two landline numbers and two broadband package. What is worse is that they did not send any confirmation of service after the installation because they have got my email wrong so I did not realise this until BT chase me for payment. Very poor customer service and very annoying indeed! I spent the whole Good Friday morning dealing with this mess that is created by Vodafone and they denied it all the way and refuse to compensate.
  • Speed
    5 stars
  • Reliability
    5 stars
Ashford Vodafone  
Fast, reliable no issues in 18 months.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester Vodafone  
Impossible to say how satisfied I am. After 18 months with "Bungeling" PlusNet and a year of unsatisfactory phone calls to India with BT, I changed and am getting a reliable 30megs. Fantastic
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Near Braintree Vodafone  
We signed up with Vodafone because they were offering a very competitive deal - 76Mbps for 18 months at £30 a month with no setup charges.

The speed was up and down initially but after a week or so it stabilised at a constant 76Mbps or thereabouts. So it needs to be given a chance to settle down.

The Vodafone Connect router is fine, but the wifi signal had been a little bit better with the BT Smart Hub. So we use the Smart Hub for wifi, by switching wifi off on the Vodafone router (button on side), switching off DHCP server on the BT router (in settings), and connecting both routers by network cable. Works fine, costs nothing.

More than happy with Vodafone.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
North Vodafone  
I was a bit dubious about moving to Vodafone Broadband as there seemed to be so many bad reviews of their service, but I have to say that the company has exceeded my expectations in every way. The changeover was handled quickly and efficiently, I was kept informed during the process, and the service was activated on schedule. The initial speed was very slow, but when I raised this with Vodafone they organised for an engineer to visit within less than 24 hours. He found a problem with the wiring in the main socket in the house and sorted it out at no charge. My current download speed of 40 Mb/s is even faster than Vodafone's claim of 38 Mb/s. This compares with the 36 Mb/s I was getting on a service rated at 76 Mb/s from my old provider, who definitely didn't do me proud. I'm a happy customer. Well done, Vodafone!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Warwick Vodafone  
Having changed from sky due to poor service and high prices, we now have internet for £20 per month with 38 Mbps download from Vodafone. Today a BT engineer turned up because of a fault detected by Vodafone, all fixed and complete thanks to Vodafone that sky had not detected For 10 years. This was due to being wired wrongly not a fault. We now have 40 Mbps Internet and it is brilliant. You can't ask for better service than that.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bognor regis Vodafone  
Having been totally dissatisfied with fibre with plusnet and then BT I changed to Vodafone. (I contact through their local shop)
I now have reliable 30mb service with telephone line and free UK calls for £28.0 per month.
HENCE I GIVE THEM AN ALL ROUND 5 ***** RATING
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Braintree Vodafone  
Swapped from BT 2 days ago. I was a little worried before the move but it has been excellent. I'm saving £20 per month and seeing 20mb download speed compared to BT (retail) 14mb and a better WiFi signal throughout the house. BT tried to keep me and I smirked when they said 'we will never be the cheapest' ....silly really as they own and run the infrastructure (BT Openreach). By the way the worst company I've experienced is Plusnet (owned by BT) ...I feel very angry every time I see the advert claiming great customer service - I had to pay them £180 To get out of a contract that they couldn't deliver against to an acceptable level - awfull experience. RANT OVER but Vodafone 'have really done me proud!'
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Kent Vodafone  
Ignored the reviews as most with good or better service don't bother leaving reviews so switched just before Christmas and I'm getting the same experience as I was for BT. Gone for fiber 36 as standard broadband is too slow but that's the same for BT. and any other provider and all For £10 a month cheaper. Handy app is great for disabling connections to stroppy teenagers who decide to play games till the small hours. Bill is paired with the mobile bill. But so far happy
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West sussex Vodafone  
Day one on Vodafone broadband and already my speed is 10meg faster than promised. Setup/order was speedy with no problems. Good to see virgin media lied to me when I left them and was told I wouldn’t get more than 10meg ! Amazing Price and Service!! ‬
Time will truly tell , but it’s an fantastic start !
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southend Vodafone  
Changed from BT to Vodafone Superfast 2 broadband, with call bundle on the landline. Running up to switch over was set reminders from Vodafone and router arrived as promised. On the day the switch of broadband was seamless and not had any problems with coverage, reliability or speed. On BT my download was 55Mbps and after three weeks is 49Mbps, so a little slower but doesn't cause any issues for Netflix at 4K, iplayer etc. Phone was switched over as I kept the same number don't have caller ID but not investigated that as yet. The Vodafone Router is working well, I have a TPLINK VR9000 which I used with BT as a replacement to their hub, only issue was I tried to retain my existing SSID and password, SSID wasn't an issue but the router imposed rules on the password which meant I had to change every device in the house, which is when you realise how many items you !! Will keep the Vodafone router in place for the time being and the TPLink as backup just in case. Overall, very please with the service so far and saving me a significant amount of money from BT's exorbitant charges.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Milton Keynes Vodafone  
I switched to Vodafone Broadband last year from Sky.

First of all, the switch was seamless. I received the router in plenty of time and the service was turned on exactly when I was advised.

Since then, I am pleased to say that the down/up speeds have been way faster than Sky giving pretty reliable downloads of between 35-65 Mb/s.

Last off, I recently had an outage caused by Virgin Media putting a spade through some fibre in the street and the customer service I received was excellent.

I thoroughly recommend it.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Thatcham Vodafone  
Fantastic! Took the plunge, despite negative reviews and Vodafone's history of customer service. Switchover was effortless with slightly better speeds than I'd previously had with Sky. I get a consistent 79.6MB on their 76MB package so very happy indeed. Home broadband customer service is also reliable and accurate.

I getter better performance too from the router!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Treorchy Vodafone  
We've tried most ISPs over the years (TalkTalk, Sky, EE, BT and now Vodafone, and we have had by far the best experience with Vodafone. The most important issue for us was internet speed, (particularly upload) as we upload videos to YouTube as Kiducation UK. We had major issues with BT at our current address - even on fibre the best we could get was 20Mb/s download and 0.4Mb/s upload, meaning 10 minute videos had to be uploaded overnight. BT insisted that this was due to the cable from the exchange to our premises, and that those were the best speeds we WEre going to get as all the other providers available to us use Openreach infrastructure (we live in an area where Virgin Media is not available).

We switched away from BT to Vodafone due to the horrendous customer service, not expecting anything in the way of improvement in speed given what the engineers and advisers at BT has told us. We were shocked when the engineer arrived and plugged us in to 30Mb/s download, 6Mb/s upload, Vodafone fibre. This has been a massive improvement, and allows us to consider some opportunities that we thought would not be available to us (online tutoring for example) due to poor upload speed.

Please do not fall into the trap of assuming that BT will give you better service because BT Group owns several of the other providers (EE, Plusnet) and also the phone lines via Openreach. For us this was not the case, and we get much better speeds from Vodafone despite the fact that they utilise some of the Openreach infrastructure. The customer service provided by Vodafone has restored some of our faith in ISPs after terrible experiences with BT - it got to the point where we had to record all calls with BT customer support to prove what had been said previously, after BT reps "couldn't find a record of that conversation on their system'.

TL;DR
Speeds much better than BT for us
Customer service faultless so far, infinitely better than BT
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Gloucestershire Vodafone  

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