1,510 Customer Reviews over 38 pages
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- Location
- South East London
- Reviewing
- Vodafone
- Date
- 2020-05-19
- Comments
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Deplorable.
I cannot even begin to express my anger with Vodafone.
I work as a Consultant for the NHS, often work out of hours from home and I'm reliant on Broadband connectivity for the welfare of my patients.
Our broadband was down for 3 months from beginning of December 2019 through to March 2020! Yes, 3 months. I live in London.
Each week Vodafone said that it will be addressed. Days, weeks and months passed. I was asked to carry out the same rudimentary checks to our router when the problem was a wider Openreach issue. Vodafone had no idea what was going on, said one thing, then another.
It was only due to the care and attention shown by an Openreach engineer who took our personal number that the issue was resolved. He could not believe that it took so long to resolve. Vodafone maintained that the issue was closed weeks prior to any actual connection.
Following reconnection we are now facing a bill of over £600!
We have taken the matter to dispute resolution.
I am truly, truly angry with Vodafone. I do not understand how they are allowed to operate with such appalling operations. There was never any continuity or communication from Vodafone throughout this period or any attempt shown to resolve the matter. We had to act every step of the way. Deplorable.
My advice is to stay away.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-03-19
- Comments
-
Worse broadband connection ever, keeps dropping off every couple of hours, biggest mistake to go for such a awful broadband company
- Location
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- Location
- Chorley
- Reviewing
- Vodafone
- Date
- 2019-02-06
- Comments
-
What a mistake to move to Vodafone!
Phone and broadband transferred last Thursday 31st Jan. Worked for 2 hours then broadband stopped working and hasn't worked since.
I've spent hours on the phone to support to no avail. Just installed a new router that hasn't made any difference. To top it all they lost my phone number when migrating the service.
This has to be my worst customer experience ever.
I was attracted by the cost but now seriously regret my choice. I have no confidence my broadband will be working in the near term and I've lost the phone number for good.
I would encourage anyone thinking of moving to Vodafone to think again. Whilst you might save a few £s the hassle if it goes wrong will cost much more.
A seriously unhappy customer!
- Location
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- Location
- High Wycombe
- Reviewing
- Vodafone
- Date
- 2023-03-07
- Comments
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Moved house on the 6th January 2023, Vodafone confirmed an activation date of 12th January, this was delayed and delayed.. eventually it was confirmed for the 24th January and the BT engineer visited the property, did what he needed to do and all that was left was Vodafone to activate the line.. nothing for days, chased them and it was clear there was a fault with the router, promised an engineer would visit within 24 hours, nothing!! I complained on the 4th February and cancelled that day with them, went with Sky instead and the process was so smooth and I have broadband. Honestly the stress and upset Vodafone caused is unbelievable, I won’t even use them again.
- Location
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- Location
- east hampshire
- Reviewing
- Vodafone
- Date
- 2019-03-27
- Comments
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horrendous customer service, internet speed and they cant even keep the landline connected. despite 5 complaints and some very rude customer service advisors we are still no further forwards. they don't even reply to your written and emailed complaints!
they know its awful as they have stopped offering their service in out area but they are happy to make those of us who have their broadband and landline suffer
- Location
-
- Location
- Somewhere
- Reviewing
- Vodafone
- Date
- 2024-03-14
- Comments
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I’d give 0 stars if I could. NEVER USE VODAFONE BROADBAND!!! Absolutely horrible, regret switching to them and now in a contract that I can’t get out of unless I pay £300+ !! Internet doesn’t even go into the other rooms at all. Bought 500mbps broadband and I don’t even get 90! Called and complained multiple times , given many tips which were nothing but USELESS. Was told by them to get a tp link to help with connection. Bought that out of my own pocket for them to now say the internet is bad because of the tp link! Horrible and Useless service.
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2018-03-09
- Comments
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I was called by Vodafone and they convinced me to move two mobiles, broadband and IPad services to them. WORST MISTAKE EVER!! I have spent the last year taking them to the Ombudsman for every account that they have no interest in resolving unless they are instructed to! There customer service team are unfriendly, unhelpful and rude! Don't move your account to them unless you have the time to constantly call and have the extra time to use the Ombudsman. Even now they have admitted fault and provided refunds etc I am STILL the owner of a brand new 7 plus that does not work... called again today and they refused to believe I got the phone from them! I had the Ombudsman prove they provided it.. its a joke... Cannot wait until I can get out of the contracts and go back to my previous provider who NEVER caused any problems! Virgin Media come back! All is forgiven!!!!!!!!!!!!!
- Location
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- Location
- Springholm
- Reviewing
- Vodafone
- Date
- 2019-12-11
- Comments
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Absolutely fuming, router was supposed to be delivered 6/12 as engineer coming on 11/12. Contacted vodafone on 10/12 to ask where router was, it will be here tomorrow. This afternoon contacted again, told its on its way, it will be with you today. Just phoned to make a complaint as still no router. On phone 25 mins to be told there is something wrong with my order regardless of loads of emails from Vodafone saying everything done and ready blah blah blah. Told I have to phone back tomorrow and speak to the relevant dept. I asked why I have been lied to twice, he tried to say I hadn't been lied to, I stood my ground and said twice I was told it would be here today and its not. He agreed I had been lied to. I have been a Mobile customer for 20 years with no issues. Well done Vodafone, you have now lost a customer. Oh and I'm being charged for a service i can't use!!!! Be warned people.
- Location
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- Location
- Devon
- Reviewing
- Vodafone
- Date
- 2020-07-14
- Comments
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Absolute disgrace of a company. After about 10 years of being a loyal mobile (vodafone) network user decided to leave bt (landline and broadband) for the better deal vodafone offered. 3 months down the line broadband stopped working. After 10 days of continuous phone calls (20 hours at least) issue still not resolved. Have had to put up with lies (engineer will come tomorrow and never arrived) , operatives who've hung up on me. Operatives who've been rude plug this in plug that in and we will run some tests. Are your 3 white lights on oh it should be working then. Asked to disconnect mobile data and clink on a link sent by vodafone while at home (oh no wifi link won't work) those who know me know i'm very laid back but so far this has been the worst most stressful experience hoping someone would try and do the right thing. They either don't know their ass from their elbow or really don't give a flying duck
- Location
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- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2017-09-13
- Comments
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Rubbish do not even think about getting these in. Organised setup for 8-9-17, its not 13th and still no internet. They had no problem cancelling my old ISP but getting this one working is not happening. After being on hold for hours (no joking) they try and fob you off with, its Openreach not us. Rang again 2 hours to be told my date has been changed to the 25th, well thanks for updating me on this and you can shove that date. Then was told the 13th is a go and I am so lucky!!! Not really when I should be surfing with a 50Mbps download right now but currently getting 0. I read the bad reviews and still gave them a chance and i'm sure tomorrow when its not working i'll be cancelling and trying Plusnet
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-05-04
- Comments
-
Awful broadband service and really rude customer service. Never ever sign up for Vodafone broadband. They have been terrible from the start.
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2023-04-06
- Comments
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If there was 0 star or negative then vodafone deserves it. They can't even do a proper new sales order and transfer the services from existing provider due to their system issues.
So what it meant,
- unncessary 40-60 minutes or more chat with your customer services for 3-4 days in last one month
- lost my original cashback voucher, had a credit check on my credit file which is of no use
- I have now cancelled the whole order as I dont want to coordinate between vodafone/BT and this experience has clearly shown that vodafone cannot be trusted for such a critical service
- I have gone back to my old supplier, they were comparatively costly but very reliable and you have not only lost a customer for now but forever
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2020-06-24
- Comments
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Awful speed.
Then we tried to organise a home move. OMG. Left for 3 weeks with no internet. Lost our precious home phone number and ended up cancelling contract.
Customer services were awful. Spent around 10 hrs trying to resolve the issue. Could not get speaking to anyone who could actually help me.
Avoid
- Location
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- Location
- BIRCHINGTON
- Reviewing
- Vodafone
- Date
- 2021-09-08
- Comments
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After applying they messed up my address then told me they could not accept me.They then told my present supplier I had moved house-not true.Finally they set up a direct debit.
Never known such confusion
- Location
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- Location
- York
- Reviewing
- Vodafone
- Date
- 2020-11-06
- Comments
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Sooooo frustrated. The worst broadband ever, actually using my phones hotspot would do far better than vodafone and here's why:
For the past two months it's been disconnecting every half an hour and cannot reconnect for another 5-10min. Absolutely crap service. You can't even watch Netflix without disruption. My partner ad I work from home and our jobs been highly affected by their poor quality, her online classes drop frequently and students have to wait few minutes to get back to the class.
The customer service is in India and they put you on hold for so long. For the 20th time, I contacted Vodafone today and was waiting for an hour to speak to an agent. They know the network fault but they lie about it and try to say there's something wrong within the house as if we have rodents in the walls biting the wires. Multiple times they ditched cancelling my contract by giving fake promises. Eventually I managed speaking to an English agent called Lisa who was very rude, raised her voice on me and stubbornly said she'd NOT transfer me the to the cancellation team or her superior. My advice to you is to seriously avoid them or forget about the cancellation fees and just get rid of them asap which what I'm going to do. The next I'm going to copy this review everywhere on the Internet.
- Location
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- Location
- Stockbury
- Reviewing
- Vodafone
- Date
- 2020-07-04
- Comments
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Worst company by far. For phone for broadband
Lie after lie after lie. Been waiting 8 weeks!! Finally get the WiFi wired in 4 days ago, been on the phone to them everyday for atleast an hour. Minimum. Internet goes every 30 mins. Slow. Rude customer service. Lie after lie after lie. Passed around to all different people to lie and lie.
The last ladie hung the phone up on me and was rude as anything. Going to cancel the lot worst company I’ve ever dealt with don’t know how there still going, don’t know how they can get away with lying threw there teeth to all there customers. Wish I done some more research about them before I signed up honestly the most stressful so called ‘company’. Had better service from mcds drive thru then anyone from this poxy pathetic shambles of a company
If you haven’t already do yourself a favour and don’t sign up go somewhere else anywhere else.
- Location
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- Location
- ORPINGTON
- Reviewing
- Vodafone
- Date
- 2017-12-25
- Comments
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AVOID AT ALL COST, DON'T WASTE YOUR MONEY. VERY UNRELIABLE BROADBAND KEEP BREAKING UP IN EVERY 3-5 MINUTES.
ABSOLUTELY RUBBISH, WILL HAVE TO CANCELLED CONTRACT EARLY.
AVOID - AVOID - AVOID.
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2021-04-05
- Comments
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Terrible service. Wish I'd never changed providers. Was meant to go live 12 days ago and Still waiting. Made.about 10.phome calls and they blame open reach and say they'll phone me.next day to keep me informed.but never do. When I try to escalate or complain I'm.put through to wrong compartment and needs to be in writing. More time wasted!
- Location
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- Location
- Caerphilly
- Reviewing
- Vodafone
- Date
- 2022-01-17
- Comments
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We have been without Wi-Fi for weeks now. Vodafone has sent out engineers 5 times to do something about it and yet the problem still persists while they insist there is nothing wrong with our connection. This is not on, I’ve been missing work due to their incompetence. Will be looking for another provider ASAP.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-08-10
- Comments
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This company is seriously a joke. Placed my order online, received confirmation and followup direct debit emails. Also received the router and then till the agreed installation day no comms. When contacted webchat on the agreed installation day to find out when to expect and engineer visit, I was told that there is a problem with my order and I need to call call centre.
Called call centre and then was passed around different 3 different departments. Every one had their own version of the issue. In the end, told that vodafone is having an issue with online orders and that I need to place my order again. I decided to end this stupidity there and cancelled the order instead.
Called call centre and then was passed around different departments 3 times. In the end, told that vodafone is having an issue with online order and that I need to place my order again. I decided to end this stupidity and cancelled the order.
- Location
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- Location
- Bridgend
- Reviewing
- Vodafone
- Date
- 2018-12-31
- Comments
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Awful broadband speed and worst customer service.
They've charged me for a higher package and gave me the service for a lower package. I found out after 6 months and then they've issued a refund!
Now I'm forced into a contract which I can't get out of, but I'm also not getting the speed that is promised.
I've been with BT & Sky, chose Vodafone only because of price! Worst decision.
NEVER EVER USE VODAFONE BROADBAND EVEN IF IT IS FREE!!!
- Location
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- Location
- Fife
- Reviewing
- Vodafone
- Date
- 2017-04-20
- Comments
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Recommend going for another broadband than Vodafone, a f you go for Vodafone, you'll regret it, playing online, disconnects all the time, that's even with a wired connection, and it took about half an hour, just to send this, via my iPhone, as Vodafone, useless, my EE data runs faster
- Location
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- Location
- cardiff
- Reviewing
- Vodafone
- Date
- 2020-12-09
- Comments
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Avoid, Avoid, Avoid. Now on day 6 of no broadband with no end in sight! Agreed a new contract with Vodafone to move from sky, with our activation date last Friday.
Red light flashing on router, called every day with promises that its a problem on the line and it will be sorted tomorrow by an openreach engineer. This has been going on for three days.
No call back, no one owning the problem, possibly the worst customer service I have encountered!
Do not even consider using them!
- Location
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- Location
- Amersham
- Reviewing
- Vodafone
- Date
- 2022-06-01
- Comments
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One of the worst service providers and even worse customer service!!
Their IT infrastructure is terrible.
They have disconnected our broadband services without even giving us a warning. Why? Because we said that we need a change of address in a month's time!!!!
When we called them, after being shoved around from country to country customer services,we were promised to get back our broadband after 48hrs. When we called to ask again after 48hrs, there was no record of our previous calls!!!!!
- Location
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- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2022-07-03
- Comments
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Its just really terrible. My Microsoft Teams calls for work are unbearable because the connection is so bad. I can't connect to my CCTV when my WiFi drops. We can't watch anything via Internet all the way through. Customer Service is useless. I've just concluded that nothing is broken, its just a terrible service and the momey or technology isn't quite there. Pay a fiver more and go elsewhere
- Location
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- Location
- West Yorkshire
- Reviewing
- Vodafone
- Date
- 2020-05-20
- Comments
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So I signed up to broadband back end of 2019, to begin with speed and reliability was not a problem. We wasn't getting the stated speed but they matched the price of the next tier down. 2020 arrives. Speed is appalling (1 hour to download 500mb file) Speed to internet has been throttled down so low, that it would be quicker to go back to 56k modem and dial up. (videos on Youtube stutter like hell, remember the buffer face with Kevin Bacon. Yeah that's it.)
Won't be stopping around with them and I suggest you don't either.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-02-23
- Comments
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ABSOLUTELY APPALLING SERVICE
I have never dealt with such an inadequate company in my life. Shocking. I got broadband activated on 6th Feb, and there has been extremely poor broadband service, some days no service at all, otherwise extremely slow. Service keeps dropping out. I contacted vodafone at least 6 times, and every time get told to reset the router. Absolutely useless. Then i was told that an engineer would visit, but got no confirmation so contacted them again, and there was no visit booked.
AVOID AT ALL COSTS - SHAMBLES OF A COMPANY. will be looking to cancel, and make sure that noone i know uses this company again
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2018-11-28
- Comments
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Day one of my fibre broadband. Absolute non starter. No connection. NO CONNECTION AT ALL. I HAVE BEEN ON HOLD FOR 58 MINUTES AND STILL COUNTING. IT IS 9:36 PM AS I TYPE.
TODAY IS 28 NOVEMBER 2018.
- Location
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- Location
- Ferndale Rhondda Cynon Taff
- Reviewing
- Vodafone
- Date
- 2019-11-08
- Comments
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Vodafone cancelled my account very poor customer services poor broadband and not reaching broadband speeds I was suppose to go live with them on the 20th of November in the words of steps a total Tragedy don't trust Vodafone for your home phone or broadband they are totally untrustworthy and they don't stick to the contract that they have agreed with you Avoid this network unless you want to be ripped off with high bills I will be reporting this company to trading standards and ofcom.
- Location
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- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2022-07-20
- Comments
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Arranged installation by Vodaphone from CityFibre network. Engineer arrived and said they could not connect the property to the line running along the pavement. Old broadband cancelled from this. Then told they would have to cancel the order and i could reorder. I reluctantly agreed to then be told today the service is not avaiable to my property despite it being offered on both websites.I have had many hours wasted by these jokers. Stay clear of these jokers. I now have to go back to BT at a far slower speed.
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2020-05-09
- Comments
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Awful. Whatever you do don't choose Vodafone. Unreliable service that drops unexpectedly, when contacting customer service they are rude and insist there is nothing wrong with their service. I will never use these cowboys again.
- Location
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- Location
- Southsea
- Reviewing
- Vodafone
- Date
- 2020-08-18
- Comments
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Still without broadband over a week after the activation date. We have called Vodafone daily and their customer service have not been helpful at all. There is no record of our issues or contact history and each day we are told an engineer will be fixing the issue within the next day and they will call back. Not yet fixed and no calls back. We have already now switched to virgin media and will cancel our contract.
- Location
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- Location
- Charlton
- Reviewing
- Vodafone
- Date
- 2017-07-16
- Comments
-
This is the first time ever I felt like leaving review . I have tired BT , virgin before . I decided to join Vodafone simply becoz they were offering me for low price . This is the worse ever connection i have had so far . I would never ever recommend anybody to join this service .
- Location
-
- Location
- Peebles
- Reviewing
- Vodafone
- Date
- 2018-12-03
- Comments
-
If I could give a minus review I would. The WORST company I have dealt with by far. Supposed to activate broadband services on 21st November. Two weeks later, still nothing. Spent hours on phone on three occasions, most of the time on hold listening to Fleetwood Mac. People I speak with are useless and can't resolve problem. Can't even explain clearly what problem is. They don't acknowledge e mail complaints or complaints sent by post. Trouble seems to be that they mis sell something they can't actually provide. They claim they can supply to your postcode but when it comes down to the activation date then it turns out that they don't actually have the capacity to supply what they said they could. You have to come to this realisation yourself as they won't tell you. They will just give you vague assurances that it will be fixed by Open Reach at some vague future date.
- Location
-
- Location
- ABERDEEN
- Reviewing
- Vodafone
- Date
- 2022-03-21
- Comments
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Absolutely appalling service. In every chat or call they give a different reason of what the problem is and 4 days after the going live day... still no internet access. Was told every 24h that it was to be resolved within 24h... just unbelievable
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2020-01-10
- Comments
-
Absolutely rubbish!!
Do not go with them at all! Broadband slow and cuts off plunging takes forever and do not honour their cashback or giftcards offers when purchasing broadband!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-28
- Comments
-
I am utterly regretful that I bought vodafone broadband. The speed is so awful, I can not even connect. I have spent couple hours with different vodafone advisers and it is not solved yet. Moreover, the deal I bought also included free gift and when I tried to register, the system did not let me and it was said that I should wait 2 months for gift registration and besides they would send me mail regarding free gift.I trusted them and now I have learnt that due date for gift was over and as you can predict, I have been shocked because I have not get any mail so far.
I tried to contact with vodafone many time regarding the gift issue but still I have not get any response. I am completely overwhelmed and tired now. Buying vodafone is one of the worst deal I have ever had. I wish somebody can learn from my mistake and misery.
- Location
-
- Location
- Bracknell
- Reviewing
- Vodafone
- Date
- 2019-07-03
- Comments
-
Constantly drops out f.... furious
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-09-11
- Comments
-
Have had the broadband a couple of years now just recently I started getting logged out had to log back in all the time I ring customer service usually around 30 to 40 mins listening to horrible music then they run tests and say we gonna try a few things same things all the time then they say turn off router for 15 mins they done that 4 times now still no call backs. Then I have to call them go through same process
Complete waste of space save your money go with someone else !,,
- Location
-
- Location
- sheffield
- Reviewing
- Vodafone
- Date
- 2023-07-28
- Comments
-
Absolutely terrible. I've had Plusnet and Sky broadband in this same property and never had any issues whatsoever, speed good, reliability etc all there. Been with Vodafone for a around 9 months now and it's just been shocking. Constant problems, connectivity randomly dropping, customer services refusing to do anythting about it becuase " their system shows everything is working" . . well sorry guys, i forgot that every app i have on laptop/phone/tv/tablet can ALL have the same problems at the same times and it's definitely not your crap service. I can't wait to move away from them to a decent and reputable provider. DO NOT USE
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.