Vodafone Home Broadband Buyers Guide

Fibre broadband packages from an established mobile phone and broadband provider

  • Fibre broadband averaging 63Mb available
  • Range of call packages available
  • Free AC-rated wireless router with advanced features
  • Guaranteed minimum fibre speeds or money off

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Vodafone Superfast 1
£21.00 per month
18 month contract

No upfront cost when you sign up online

  • Guaranteed 25Mb minimum speed or money off!
  • 35Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Vodafone Superfast 2
£26.00 per month
18 month contract

No upfront cost when you sign up online

  • Guaranteed 55Mb minimum speed or money off!
  • 63Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Reasons to choose Vodafone Broadband

  • Excellent value fibre - Vodafone's fibre packages are priced very competitively against the other big name broadband providers
  • Cutting-edge router - the bundled Vodafone Broadband router supports fast 802.11ac networking, plus cutting-edge technologies for speedier downloading
  • No usage caps - there are no restrictions on the amount you can download
  • Innovative smartphone control - with the Vodafone Broadband app you can control the router via your iPhone or Android phone
  • Minimum speed guarantee - if your fibre speed is lower than 25Mb for Superfast 1 or lower than 55Mb for Superfast 2, you'll pay even less
  • Money off for mobile customers - if you're on Vodafone mobile on a pay monthly deal you'll get money off your broadband bill

Possible downsides

  • Long contracts - all Vodafone Broadband packages require an 18-month contract
  • No TV bundles - it isn't currently possible to get TV services with your Vodafone broadband
  • Fibre-only - if you're after cheaper phone line broadband then you'll have to look elsewhere

Features at a glance

  • Average fibre optic download speeds of 35Mb or 63Mb and guaranteed minimum speeds as of 25Mb and 55Mb or money off

  • 18 month contracts on all deals

  • Unlimited broadband usage

  • No upfront costs unless installing a new line

  • Support service available 24/7 via forums, and between 8am and 11pm on the phone, 7 days a week

  • 6 months free F-Secure anti-virus software

  • Free AC-rated wireless routers with all deals

  • Line rental required on all deals, no inclusive calls as standard, Evening and Weekend or Anytime calls available at extra cost

2.8 stars
  satisfaction rating based on 2564 customer ratings since 2018-05-19. See more Vodafone customer ratings and reviews.

Details last checked on 2019-05-15

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2564 customer ratings since 2018-05-19

Show all time ratings

Add your own review of Vodafone

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Tried to join today as a new broadband customer, initially got denied due to a credit search (frustrating when I've got a good credit score) and then tried again as my partner and had no end of trouble. In the end after speaking with multiple "assistants" I gave up and decided it wasn't worth the hassle. If its going to be this difficult just to take out a policy with them I hate to think what their service will be like if I have a problem. Very disappointed and lots of time wasted.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
Horley Vodafone  
Cancelled within cooling off period (3 days after signing up) and it has been a nightmare to get my money back and get everything returned and cancelled, constant phone calls, departments not talking to each other. Repeated phone calls. I'm very glad i didnt go with Vodafone.. their customer service system is shocking.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone  
Happy with speed but it did disconnect at least 2-3 times a month for a few minutes, so not entirely happy with the continuity of the service. The biggest thing I'm annoyed with is that Vodafone ask for the router and accessories back after the contract ends(mine was 18 months). They keep threatening with a £72 fine if not returned in the original package and condition. They didn't bother to send the return bag as promised even after I reached out to them twice. Still figuring out how and where to return the the device. Don't know how such a basic device can cost £72 beats me. I am never going to use Vodafone ever or recommend it to anyone. Sad and disappointed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Cambridge Vodafone  
When you ring to report a problem the staff talk down to you and fob you off with well your speed is within the band.
They are not interested in any problem solving or in sending anyone out to solve a problem
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Mellor Brook Vodafone  
I waas with plsunet and was happy for 4 years but i switched to talktalk it was the biggest mistake ever i never got the speeds and before the first 30 days was up i switched to Vodafone. I get 50Mbps over Wifi and 70-80Mbps over Ethernet. I couldnt be happier. Get the speeds or money off my bill 100% recomended. If you dont mind typing or writing you have a instant messenger that puts you through to someone who is very helpfull. I wont be switching for long while if this is the service they continue to offer
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Haverhill UK Vodafone  
Where to start with VF - Price is alright (Started at around £25 and later got discounted to £22.50 for the remainder of the contract)

Connection performance and reliability: Probably the worst I've ever experienced from an FTTC provider. They seem forever obsessed with locating a non-existent line or local issue, despite all evidence pointing to some kind of throttling or QoS on their network.

For reference, Originally quoted as a 66 meg down connection, later discounted after getting sub 40Mbps speeds, and then suffered under throttled 2mbps connection speeds during peak network usage toward the end of the term. I now get a consistent 60-70Mbps through EE with zero downtime or issues.

Don't believe their "Sync Rate" bull - it's VF's way of trying to pin any performance issues on a local issue.

Use any other ISP at this point. EE or Sky. Anyone else. Don't go near these clowns.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Vodafone  
I can genuinely say their customer service is horrendous. They continued to charge me after leaving them due to their error. I still await a refund. Foreign based customer service is a joke. avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Retford Vodafone  
I honestly wouldn't recommend vodafone to no-one at this time, after two phone calls, two online chats and 4 weeks of waiting my broadband is still s#. T, currently syncing at 2mbps, I'm getting money off but that's not what I need, just want to watch a movie without needing to wait ten times for it to load up..
Just cra. P :/
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
SOUTH WALES, NEAR ABERGAVENNY Vodafone  
Dreadful service it’s SSSSSOOOO unreliable I cancelled after 30days and went straight back to BT
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
Vodafone  
Switched to Vodafone Fibre 72mps May 2018. Everything average and ok till March 2019 when broadband kept dropping and speed dropped to 12mps. Called tech support got asked to go through broadband for dummies dumb checks on my side as they claimed router was getting 72mps speeds. After all the messing about and still no joy they agreed to send an engineer out. The day of the visit no sign of engineer. When i contacted vodafone was then informed there was a CAB hardware issue at my exchange and they would request BT to sort it out. Now 2 months on and no improvement and calling tech support they just fobbed me off and went through the whole "is your wifi channel wrong" rubbish. So fed up paying £70 to quit contract early to go with Plusnet. Aweful broadband service. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wakefield Vodafone  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT with £70 Reward Card and tech choice

Rewards roundup: a variety of vouchers and tech treats up for grabs!

Posted on 2019-05-17 17:11 in Offers TalkTalk Virgin Media Plusnet John Lewis Vodafone BT

It's time for another of our semi-regular rewards roundups, where we do all the hard work for you and gather the best offers of the week for you all in one handy post!

BT are back with a bountiful tech plus reward card offer on Superfast Fibre packages. The tech on offer is worth up to £149, and is a choice between a JBL Bar Studio speaker, a Hive Smart Lights pack or an Amazon Echo. If this offer appeals then you can get your choice of tech on the Superfast Fibre package for £29.99 a month along with £40 Reward Card, or Superfast Fibre 2 for £39.99 a month with a £70 Reward Card.1

If you're a light user who just wants a cheaper option, or fibre isn't available in your area yet, then BT are still showing you some love. You can get the standard BT Broadband package with average speeds of 10Mb for £24.99 a month with a £40 Reward Card. It's worth remembering that you can throw a BT TV package into all these deals for the same rewards, with prices starting at £34.99 a month.1

If you want to grab a £100 gift card with a Vodafone fibre package, then you'll need to hurry because this offer is only available until midnight tonight through the links in this blog post! Superfast Fibre 1 is £21 a month and, if it's available in your area, Superfast Fibre 2 is £26 a month. Both come with a £100 gift card that is a choice between Amazon.co.uk, Currys PC World or Marks and Spencer.2

TalkTalk have a strong voucher offer on their fibre packages, but only if you use the links in this blog post. You can get a pre-paid Mastercard or a voucher of your choice from Amazon, Tesco or Ticketmaster! If you opt for TalkTalk's Fibre package at £24.50 a month then your reward value will be £70. If it's available in your area, then you can get the boosted Faster Fibre package for £27 a month and your reward value will be £80!3

Plusnet's reward card offer is available on both their fibre with phone packages. Unlimited Fibre is £23.50 a month and comes with a £50 reward card, and Unlimited Fibre Extra is £27.50 a month with a £70 reward card, provided it's available in your area.4

In a Virgin Media network area? Want the fast broadband speeds but not interested in a TV package? The VIVID 50 + Phone package might be for you. It's £27 a month with free setup, comes with a £50 bill credit and is only available through the link in this post!5

John Lewis' standard Broadband Unlimited with Talk Evenings and Weekend, available anywhere in the UK that you can get a land line, is currently reduced to £20 a month and comes with a £30 e-gift card that can be spent at John Lewis or Waitrose!6

Confused about all the different types of rewards and how to claim them? Our Broadband Rewards Explained help page has all you need to know!

 


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. BT reward is a prepaid Mastercard of the specified amount plus a choice of tech between a JBL Bar Studio speaker, a Hive Smart Lights pack or an Amazon Echo. Offers end 11:59pm 23rd May.

2. Vodafone fibre products are on an 18 month contract. You must enter a valid email address on the WeGift landing page before you sign up. Offer ends 11:59pm 17th May.

3. TalkTalk Fast Fibre products are on an 18 month contract. You must enter a valid email address on the Giftcloud landing page before you sign up. Offer ends 11:59pm 23rd May.

4. Plusnet Fibre products are on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Customers outside Plusnet Low Cost network areas pay an additional £7.50 per month on all broadband products. Plusnet reward is a prepaid Mastercard of the specified amount. Offers end 11:59pm 21st May.

5. Virgin Media VIVID 50 is on an 18 month contract. Credit will be applied to your first bill. Offer ends 11:59pm 5th June.

6. John Lewis Broadband products come on a 12 month contract, John Lewis will contact you before this is up to inform you of price rises from month 13. E-gift card can be redeemed at John Lewis or Waitrose. Offer ends midnight ending 5th March. Offer ends 11:59pm 10th June.

Comments

Broadband compensation

Automatic compensation for loss of broadband service goes live from today

Posted on 2019-04-01 16:56 in News TalkTalk Zen Plusnet BT EE Sky Vodafone Virgin Media Hyperoptic

A new voluntary code introduced by Ofcom goes into effect today. This scheme means that the broadband providers who have signed up will have to reimburse customers in the event of their broadband or landline phone service being down for longer than two days. Here's what you need to know.

The compensation you can expect

  • Delayed repair following loss of service - if a fault takes longer than two days to fix, you can expect £8 for each day after that period that your broadband is not repaired
  • Missed appointments - if the engineer does not turn up or your appointment is cancelled with less than 24 hours of notice, you can expect £25 per missed appointment
  • Delays with the start of a new service - if your broadband does not go live on the agreed date, you can expect £5 for each day of delay, including the missed start date

Homes and small to medium businesses who choose to use residential broadband are eligible for compensation on this scheme, and you should only need to report the fault for compensation to be paid out automatically.

To qualify for compensation, faults must not be of your own making (for example, your problem is down to your own wiring and equipment, you shove a spade through a vital cable on your property, or you're not at home for an engineer visit). You're also due compensation in the event of extreme weather causing problems and third-party incidents that contribute to the delay of repairs.

The providers taking part

Originally BT, Sky, TalkTalk, Virgin Media and Zen signed up to the agreement back when it was proposed in 2017. Since then EE, Hyperoptic, Plusnet and Vodafone have also signed up, accounting for more than 95% of broadband and landline customers in the UK. While most of these providers will be participating in this scheme from today, Hyperoptic and Vodafone will start automatic compensation later this year, and EE should be ready to do so next year.

Find more information in Ofcom's press release.

Comments

Vodafone Home Broadband Buyers Guide - Is Vodafone right for you?

Can I get Vodafone Broadband?

Vodafone uses the Openreach network to provide fibre broadband to customers. This covers a good 95% of UK homes, so unless you're in a remote, rural area you're likely to be able to get it.

Use our postcode checker to see if Vodafone Broadband is available where you are.

Vodafone are a fibre-only provider, and they no longer offer a standard ADSL connection. If you only have basic internet requirements, and don't want to pay extra for a fibre deal you'll need to look elsewhere.

What packages are available?

Vodafone Broadband offers two fibre packages with a choice of speeds:

  • Superfast 1 - a mid-range fibre broadband package with average speeds of 35Mb. This comes with a guaranteed minimum speed of 25Mb - if your speed ever falls below that level you'll get a 15% discount on your bill until it's fixed
  • Superfast 2 - the high-end fibre package with average speeds of 63Mb. The speed guarantee here is 55Mb

Both deals come on an 18 month contract, with no line rental and a one-off connection fee. They're also fully unlimited. You get the high-tech Vodafone Broadband wireless router as part of the package. This incorporates several cutting edge technologies to improve wi-fi access around your home. It can also be controlled and managed via a mobile app.

There is the option to add a landline calls plan. Evening and weekend, and Anytime calls packages are available.

Which package should I choose?

With only two packages to choose from, both with unlimited usage, the same contract length and the same high-end router, you can safely make your decision based on speed and price.

The Superfast 1 deal is the entry-level fibre offer. With average speeds of 35Mb it's on a par with similar services from rival providers, although is priced very competitively. As far as the speed goes, it should be enough for most average households. It'll be able to handle Netflix and iPlayer streaming on a few devices together, as well as gaming and downloading. The price guarantee - that you'll get a discount if your speed drops below 25Mb - should give you some certainty on the kind of performance you can expect.

Superfast 2 is the high-end service for more demanding households. With an average speed of 63Mb, and a guarantee of at least 55Mb, it will be able to handle as much streaming, downloading and gaming as you need. There isn't a huge price difference between the two, so you may feel it's worth paying the extra for the peace of mind offered by a faster service.

These are the only two options Vodafone offer. They no longer have a slower standard broadband service that runs wholly over your phone line. So if you only have basic requirements and would be happy paying for a barebones service, you'll need to find a different provider.

Points to consider before you choose

  • How many people will be using your broadband connection, and will they be using it for streaming or downloading?
  • Is being tied into a longer contract a problem for you?
  • Are you looking for standard broadband instead?
  • Are you a Vodafone mobile customer?

Compare all Vodafone Broadband packages

What do I get when I sign up?

It's important to know what you're getting when you sign up for broadband, as you may need to budget for extras

  • Free router - the cutting edge router supports several unique features including 'Beam', which uses beamforwarding technology to send a stronger signal to compatible devices, and 'Boost', which enables you to prioritise speeds to a single device for faster downloading.
  • Access to the Vodafone Broadband smartphone app - the router can be controlled by the Vodafone Broadband smartphone app for iPhone and Android. With this app you can manage your network, turn it on and off on a schedule, set up Guest access and limit access to family members, and change the password.
  • Six months free anti-virus protection - all customers get access to a free six month subscription to the F Secure SAFE anti-virus package.
  • Free tech support - Vodafone provides free customer service by phone from 8am to 11pm.

What are the benefits of Vodafone Broadband?

What are the main reasons why you should consider buying a broadband package from Vodafone?

  • Clear pricing - Vodafone's integrated pricing structure means you know exactly how much you will need to pay each month.
  • Competitively priced - Vodafone's fibre broadband packages are priced very favourably against the other big name providers.
  • High-end router - the router supports superfast 802.11ac networking and some unique features. And it isn't just restricted to fibre broadband customers, either.
  • Smartphone control - the free iPhone and Android app makes managing your network a lot easier.
  • Smart parental controls - the Family Time feature, available through the app, enables you to tailor broadband access for each member of your household, including how much time they can spend online and what they can see.
  • Minimum speed guarantee - if your fibre speed is lower than 25Mb for Superfast 1 or lower than 55Mb for Superfast 2, you'll pay even less for your fibre to the cabinet broadband service.

What are the drawbacks of Vodafone Broadband?

Nothing's perfect. What potential downsides to Vodafone Broadband should you be aware before you sign up?

  • Long contracts - all of the Vodafone packages require an 18 month contract. Much of the competition offers 12 month contracts or even shorter.
  • Few extras - the router's impressive, but you don't get much else for your money.
  • No standard broadband options - if you don't live in a fibre-to-the-cabinet enabled area or you don't need fibre speeds then Vodafone will no longer offer you a slower standard phone line broadband product.
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