4,684 Customer Reviews over 118 pages
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- Location
- portglasgow
- Reviewing
- Virgin Media
- Date
- 2016-04-03
- Comments
-
have contacted on numerous occasions as broadband keeps going down cant connect my laptop through wifi or fire stick which is the next room to my router and the keep saying nothing is wrong
- Location
-
- Location
- Portslade
- Reviewing
- Virgin Media
- Date
- 2017-11-24
- Comments
-
Happy to say I have now left Virgin Media, after years of hassle with them, broadband was rubbish, and they were the most difficult company to contact as you rarely get to speak to someone in the uk. Still waiting for credit back from them. And unlike other companies when you leave would not let me keep my old ntl email address even though I offered to pay for it. They were so unhelpful.
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2015-07-13
- Comments
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Not long ago I renewed my contract with Virgin media for an iPhone 6. The phone makes me want to kill myself on a regular basis as it forgets my internet and always asks me for the password even though every time I connect the password should save. The option to remember my internet and to automatically connect is turned on yet it still fails to connect itself and sometimes it can't even pick up my internet. My internet is also with Virgin media and I hope that they fix their shitty internet
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2014-11-14
- Comments
-
After a visit from a friendly salesman in March this year, I signed up to Virgin broadband as one of my lodgers, who paid for a Sky package, moved and took it with him. It was set up quickly and worked perfectly until June when the signal became intermittent. By July it packed up completely. I tried calling to rectify the problem but could never get through. E-mails were left unanswered and I wrote instead.
In the meantime, I also had problems paying the bills. They only offered on-line payments but failed to give me the passwords and special pin numbers to access and pay the bill. The bill e-mails also arrived on the day the bill was due therefore my delayed payment (by cheque) included a late payment charge. I wrote two more times to complain about both problems but still no reply. My third letter resulted in an automated letter confirming receipt of my complaint letters but nothing else happened.
Not long after the broadband failed, the box overheated to the point where it was too hot to touch and smelled of burning plastic. I unplugged it as soon as I noticed it. (I had to hide the router outside as one of my silly clown lodgers, fed up with no internet, kept plugging it back in despite the danger!) Once again I wrote to Virgin with now three complaints - plus a threat to request cancellation but still no reply. At the end of July I wrote one final time to say I was cancelling my subscription and would only pay the final bill for July plus a month's notice, for August, which I duly paid.
Late August I finally received a letter from Virgin Media Customer Complaints Department. The gentleman made various claims and excuses and even contradicted himself a few times. He basically said I had to telephone to cancel the service but because I was still under contract, a £180 fee plus an extra month's bill had to be paid. H even said they had no record of me reporting any faults. I wrote back pointing out these issues and my refusal to pay the fee as they breached the agreement by not providing me with any service. I also pointed out that I had requested to cancel in writing and was not comfortable handing over sensitive information over the phone.
He wrote back again urging me to call but I refused. By now I received another bill (this time by post because I ignored the e-mail bill) for September which I did not pay. He said I still had to pay the £195 cancellation fee (it increased!) really pushed the need to phone him during office hours. I work during the day making this impossible. He also said they had a record of me calling Virgin in June about the billing problem but had never reported the fault.
Disgusted by such ignorance, I waited before writing back. I received another bill (by post) for October's outstanding bill plus another letter from Customer Care issuing a Default Notice. I was given 14 days to reply. I have sought some legal advice and written to the gentlemen in both departments standing firm to what I already said. Now I think it is just a battle of the wills. Is it worth taking me to court for £91 outstanding? What happened to the £195 fee?
By this stage, the phone calls started. I had one missed call each day for a week. I looked it up and saw it was Virgin. I saved it in my mobile as 'DoNotAnswerVirgin1'. I also received a daily text message asking me to call them. Over the last two weeks I have had three calls a day, between 8:20 and 19:00 from three different numbers (all saved the same as above but with a '2' and a '3' at the end) plus one text message per day. I duly ignore them.
My advice is NOT to make (or receive) phone calls but put everything in writing. This way you retain a hard copy of all correspondence. Phone calls are time-consuming, expensive and are recorded to be used against you. All other companies expect contracts to be made out in writing including the cancellation of such agreements. Virgin prefer to get you on the phone, twist your words and delay cancellation so that they can extract more money.
It makes that creepy, grinning goatee beard seem all the more sinister. Avoid Virgin at all costs.
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2018-09-13
- Comments
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I ordered (or should I say tried to order) a phone via virgin media. It was for the Samsung galaxy s9+ and a 3 year contract. They cancelled my order without telling me and without giving me a valid explanation as to why they cancelled. I have phoned up more times than I can say, being passed around from pillar to post and not one of their workers has been able to help me. I was told I would be contacted but no I have not been contacted. So keep your damn phone. I will take my business elsewhere. Your customer service is abysmal beyond belief. Please also get people that speak better English on your phone lines.
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2019-04-22
- Comments
-
I have been a customer of Virgin ,Media ever since it was Cable and Wireless then NTL then Virgin. The speed has gradually crept up but so have the costs. Last year in March I moaned about the cost and my monthly bill went from£59 to £25 monthly for phone and 200M broadband. The reliability has always been poor and WiFi always patchy but with the router on a shelf upstairs it’s just ok.
This March I called as my bill had jumped to £44 monthly and ended up cancelling my phone service however I had the rudest operator I have ever spoken to who dropped my call before completing the transaction. Next think, the line got swapped to another provider and someone at Virgin decided I didn’t need my broadband either so switched it off. After six calls and several hour wait, three operators promised to reconnect me and apologised for their mistake. Still didn’t happen so I called yet again and was told some cock and bull story about OFCOM rules and an 8 day wait to start reconnection even though it’s Virgins fault not mine.
Cancelled the direct debit so they can whistle and BT installing this week for free. This would have been bad normally but I had a very major cancer op when our telephone and broadband were off so had lots of additional stress caused by Virgin. Of course all my friends and family know why they couldn’t call me so Virgin Media have lost several more customers already. Do yourself a favour and go elsewhere
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2019-06-15
- Comments
-
My advice to anyone thinking of joining Virgin would be 'stay away!' We have been with Virgin for around 16 years - recently they put our prices up as our contract had finished. I called them up as I saw that new customers were entitled to a package nearly £20 a month cheaper than what Virgin was charging me. We have done this in the past and have always been able to fix in again and negotiate a new price. Was told by a very rude and unhelpful advisor that Virgin no longer offer existing customers a new contract once their old one expires the deal I had seen online was for new customers only and I would have to suck it up unless I wanted to fork out more for a TV package in which case he could offer me a new contract. Asked to make a complaint and he said "there's no point because I will immediately close the complaint down" I insisted I wanted my complaint noted. The rep said he needed to put me on hold he then disconnected me. Shocking service, awful company will be cancelling my services with Virgin and will never return.
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2017-09-25
- Comments
-
Terrible network received an order confirmation but for some reason was not comfirmed properly and had to call them to find out on the day of installation that it was not confirmed so it was delayed. Would not recommend them at all. The best they could do is apologise.
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2015-02-13
- Comments
-
Virgin Media customer service:
Phone call 1 - Foreign lady answers phone requests I talk slower, then told me I had to call off a different line after being on hold for 20 minutes.
Phone call 2 - Foreign lady answers, I explained I spoke to her colleague and that she couldn't answer my question, she then hangs up!!!
Phone call 3 - Technical team refuse to talk to me, I explain as a paying customer they have to, they then say call us off a different line and hang up!
Phone call 4 - Spoke to an English man Russell, sorted problem within 30 seconds! Virgin media are a woeful, disgrace of a service.
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2019-01-30
- Comments
-
RIP-OFF.
Price hiked mid-contract, £280 cancelling fee.
Recently discovered an email from Virgin media dating back to 31/08/18 about a price hike. I accept responsibility for failing to notice the email for 5 months, but I am on a fixed 18 month contract not due to renew until Oct 2019, I had no reason to expect any emails from Virgin with changes before the renewal.
As I've evidently missed the 30 free cancellation period I would have to pay an early cancellation fee. The cancellation is no simple 1 off fee, but a percentage of the remaining premiums for the duration of the contract.
Only choices are to Pay £280 to leave this scam, or swallow the price rise and leave immediately in Octobers renewal.
Avoid Virgin 100%
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2014-01-07
- Comments
-
Virgin Media is one of the most difficult companies to contact I've ever had the displeasure of being a customer for. At the beginning of October (2013) I'd sorted out the Way Leave form which sought permission from my Letting Agency to install their services. This was sorted and an installation date was set. It is now January (2014) and I still do not have internet.
In this period, the maintenance officer came to install my internet but found an issue with the wiring on the street outside my flat. Thus the Construction Team at Virgin Media were sought to do some simple work.
I understand it is common for broadband to be the most difficult of utilities to setup but it seemed to me that Virgin Media are an absolute shambles. The only communication I've received from them is the occasional letter to confirm continual delays to the installation. When deadlines have passed, it has been me who has had to call them in order to follow up whether the work has been done (costing me over the odds to wait on average 10 minutes to talk to someone at Virgin Media's call centre).
It will be interesting to see just how long this seriously poor customer service continues, as I've now decided not to call them anymore (it was getting too expensive).
What are you playing at Virgin Media?
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2019-09-16
- Comments
-
Customer service is poor and does not make it easy to find the answers you need.
The broadband itself is really fast but it is badly held back by the network equipment. The router they provide is slow, short range and unreliable. I switched it to modem mode and used a different router, the WiFi jumped from 10mb/s to 70mb/s.
If you want to get the WiFi you paid for you will need to switch to a third party router.
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2022-12-04
- Comments
-
Absolutely stressful awful experience with them. From the day of taking out my contract, they knew there had to be an initial installation to get a connection to my building. They kept changing the dates of this initial installation appointment without checking with me and knowing that I am not at home during the day. I have spoken to so many employers and it comes across like no one knows how to do their job. And then they push the same excuse each time the date is changed without my consent. If they know there is an issue to install the first part, why keep giving dates and times that they can't fulfill. The complaints team doesn't exist, and who ever does take on your complaint does nothing about it. They forever are writing notes on your profile whilst you sit for hours on a call with them but what is the point of making notes when they have no regard/respect to actually follow them? They just change things according to what suits them, and then it goes as a missed appointment if you're not available. Their excuse is that the pre installation is done by a 3rd party company, but no one knows who they are so I cannot contact those people and complain that they have no regard for what they client says about their schedule. And after sitting for hours on a call being transferred to all the wrong departments because no one knows what they are doing l, we then agree on a date/time. Then randomly I get an sms with a new date and time which I didn't agree to. I would hate to know what it would be like actually having an active service with them if this is the stress I reviewed before even getting the connection point installed. They guy who sold me the contract didn't plan anything properly. My memorable word didn't even work for the O2 part of the package. And all they do is over talk and talk and just go on about things to sell you something, but they don't know how to plan /schedule all the things that need to be done with the sale. It's atrocious. And when you ask to speak to a supervisor, they make some excuse as to why they can't come to the phone. I don't want to ever deal with this again. It's as though I've been inside the Mad Hatter ls house rather than a business. I've cancelled everything.
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2017-08-22
- Comments
-
Called in enquiringly about a bill on my account. Was transferred over to 4-5 different departments over the phone, spent over an hour over the phone and received awful service. I was in a 9 month student contract, specifically explained to the person whom signed me up that I will only want broadband for the 9 month period. I explained I would not need the broadband for longer as I will be moving out of the address I'd be living in. I had to pay for the 10th month because I apparently needed to let the company know 30 days prior to when I want to cancel, even though I told them 9 months in advance! I had to pay for the 10th month and an additional £10. Poor service over the phone as I had to explain the situation 5 times and went through security questions too many times.. a conversation that should take up to 10 minutes took an hour. I work for Virgin Active customer services and I am appalled by Virgin Media customer service.
- Location
-
- Location
- PORTSMOUTH
- Reviewing
- Virgin Media
- Date
- 2021-12-15
- Comments
-
Have been with VM for over 30 years. Never had great service but owing to needs has stayed with them. Absolutely the worst customer service and a nightmare to speak to someone to sort out any issues. Recent example. Changed package from m200 Bb and TV package to a M50 Lover TV and WE phone. Promised the cost at £37.00 PM for 18 months. When confirmation email comes they have charged £48.00. totally useless .
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2020-02-28
- Comments
-
Broadband reliable and fast. Downside is when you try and leave ots very hard, they refuse to beat other providers until you are half out the door and then suddenly they can do a reasonable price. Just had to cancel after 18 months as a customer, due to moving home, get charged £160 cancellation fee and £40 postage charge to return the router.
Ruined the experience. Will never return.
- Location
-
- Location
- PORTSMOUTH
- Reviewing
- Virgin Media
- Date
- 2019-12-07
- Comments
-
Virginia media is one of the worst service provider I have ever come across, their offers are trap so don't fall for it as they have so many hidden costs Which you will know at the termination of the contract.
My experience was alright when I was with them but then I explored X Y Z cost which was never clearly mentioned in my contact. When I asked they said this link that link.
So be careful!!! If you decide to go ahead at your own risk
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2017-11-23
- Comments
-
If i could give less than a 1* rating, I would. I am studying in Portsmouth with 3 housemates. We have had this horrible company's 200mbps line for around 2 months, and have had nothing but problems. We never get the speed we are paying for, sometimes we can't even open our emails it gets so slow. We are on the phone with their dreadful support at least once a week and have had 2 "technicians" in, who haven't been able to find the problem. There's nothing right about this company, whether that's the quality of their service, their customer support, their communication. We have been promised a "senior technician" who was supposed to arrive today. However, for the 3rd time, Virgin have decided to cancel the appointment for some unknown reason, without notifying us. AVOID AT ALL COSTS.
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2022-05-15
- Comments
-
***Please avoid at all costs***
The speed and reliability are OK, but the customer service is truly dreadful. You'll get your deal and then 18 months later you'll have the worst possible experience trying to renew, and you will end up paying a lot more. Please read the other reviews. This is the the first complaint I've ever written online, but I've been trying to get through to them for about 3 weeks now, and when I finally do get through, I just go around in circles trying to get a decent new contract sorted.
Please avoid, there are many more suppliers that offer better customer services. I deal with many broadband connections for my customers, and no others are as bad as Virgin.
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2022-06-09
- Comments
-
I using the 500mb/s plan. Last Monday (30/05/2022) my router break down then I use the apps booked the appointment at Saturday (04/06/2022). I was waiting hold day Saturday but no show. When I check the appointment by the apps. My appointment is cancelled! I call to the customer service try to know what happen is it. They tell me they don't know! So they let me to book an appointment one more time in Thursday(09/06/2022).
When I check the appointment by the apps and website at Monday! They cancel my appointment again! I call to customer service I only have the same answer from them! Ok~ I book one more time in Friday (10/06/2022)! Then fxxking funny is when I check in the Tuesday morning, that appointment is cancelled again! What is the **** service they have? I call to them again, this time they give me an answer is, the engineer will send a SMS to me to confirm the appointment but they used the wrong mobile number to send so at the end they cancel it. But when I question to them why they using a wrong contact number in my account? I'm keep using my number over 10years haven't change and I check my Virgin account in the same time. I find the contact number in my account nothing wrong. At the end that customer service (Jausar) haven't give me any satisfactory answer and the sound like so fxxking funny to ask me did I still want to book the appointment to fix my router in Saturday(11/06/2022) or not!
Ok~ I lost coz I need the broadband back! But I'm very angry with thier service! I 100% is going to other broadband company like BT! Then I'll never go back to use this company any service!
500mbs plan but download speed less then 100mbs! Upload only 30-45mbs! This is the speed!
If you need to call to their customer service you must turn on the record by your phone to record all what they promise or anything. If you have anything problems like me. This can proof what you got from their services.
- Location
-
- Location
- portsmouth area
- Reviewing
- Virgin Media
- Date
- 2014-11-02
- Comments
-
Yes the offer very good speeds but the service is just not reliable and drops out without warning and when you try to contact them you end up speaking to India to a person although very polite is pretty clueless and cannot give you an answer .I have had several periods is no service for several days at a time ,their whole infrastructure is just crap!
- Location
-
- Location
- Portsmouth, Hampshire
- Reviewing
- Virgin Media
- Date
- 2015-01-29
- Comments
-
We always seem to get a connection, but we're paying for 50 mb and only get around 2-3mbs. Very frustrating!!
- Location
-
- Location
- Potters Bar
- Reviewing
- Virgin Media
- Date
- 2021-07-11
- Comments
-
Home move from one existing location of six years booked to move to another existing Virgin media address. However Virgin cancelled the old contract firstly saying ‘take the router with you’ and plug and play in second day at new property. No service after two days called (1 hour to get through to customer service), was told no longer a customer have to resign new credit check etc for new property. Eventually Virgin admitted they made ‘ a mistake’ and cancelled the moving in order without informing the customer!!! Then told I was not able to be sent a new router as needed an engineer to install ( even though existing virgin media properly) and wait time is TWO WEEKS!!!!
Told virgin home moving fee and last months rental being refunded by cheque so far after two weeks nothing received I assume they sent it to the old address which they know we left as they cancelled the service.
Since the merger with O2 Virgin has totally lost its way no customer service mistakes no one to take responsibility for anything, unlimited wait times when calling.
I can sincerely say I can no longer get recommend virgin media and would advise readers to look to the other providers for TV and Broadband.
- Location
-
- Location
- Potters Bar
- Reviewing
- Virgin Media
- Date
- 2016-02-29
- Comments
-
I have BB(fibre)/TV/phone/multi-room. TV can be broken at time on both TVs. So not very reliable. TV Anywhere very often cannot access programmes. If you are with Sky I would not move. I am stuck here for 9 more months.
- Location
-
- Location
- Potters Bar
- Reviewing
- Virgin Media
- Date
- 2018-11-01
- Comments
-
Have been happy until recently. Broadband went down and was told on phone there was no problem and must be something in my flat that needs attention. Waited in for an engineer who immediately said it was not anything in my flat but an outside fault effecting many people. He said it would be repaired that evening or first am. I accepted what he said but felt uneasy. I phoned again and told repeatedly there was no problem in my area! So another engineer booked to come again. Being told different things by phone staff and their engineer. Have spent many hours on phone. Am looking for a new provider
- Location
-
- Location
- Prenton
- Reviewing
- Virgin Media
- Date
- 2017-01-02
- Comments
-
Our street is over subscribed on old lines, so bad I get less then 1mb on peak times?! Used to love Virgin, but now I can't recommend as they don't resolve speed issues, just keep pushing back promised dates to resolve the issue. Was supposed to be fixed in October, now it's January, but I've lost trust/ respect, especially as I have to phone every month to get money back, I.e. they know it's an issue, but want auto compensate until it's resolved? Avoid as they can't provide what they promise, Virgin have the opportunity to contact me/ resolve this, but until then I would choose another provider, like I will in the next few months if not resolved.
- Location
-
- Location
- Prenton
- Reviewing
- Virgin Media
- Date
- 2017-11-11
- Location
-
- Location
- prenton
- Reviewing
- Virgin Media
- Date
- 2020-12-15
- Comments
-
Total frustration as to wi-fi connection/customer service contact,wi-fi keeps cutting off over last 3-4 months, customer service cuts you off on most calls,have sent richard branson email as to crap service,after all, he is the one making £££££'s from our frustrations
- Location
-
- Location
- Prenton
- Reviewing
- Virgin Media
- Date
- 2018-02-28
- Comments
-
Very disappointed in virgin media. Worst service ever. I’ve booked for broadband to be installed in my property beginning of February. I was given 15th February slot 1-6pm. I’ve taken half day off work to wait for an engineer. No one has contacted me (only messaged reminder one day before with time slot) so I rang at 5.40pm only to find out that the work wasn’t supposed to be done at my home but outside and I was given another day for a visit-27th. Again I’ve waited 1-6.40pm and no one showed up. I rang virgin next morning and they told me I was scheduled for 28th so yet again I’ve waited for someone to show up.. nobody showed up!!! When I rang again they said they can reschedule me for 13th of March!! Why?!? I was at home, waited all this time. I said I wasn’t happy but the guy I have spoken to wasn’t at all supportive. He was not interested in what I’ve had to say, so I’ve cancelled. Big headed company, not interested in their customers.. I hope other people with similar experience back me up on this
- Location
-
- Location
- Prenton, Wirral
- Reviewing
- Virgin Media
- Date
- 2016-08-23
- Comments
-
We've been having issues with our 200 abs broadband for months. We have just learned that there are issues in our area regarding super fast broadband. Basically the infrastructure isn't in place to support it.
And this isn't just our area, speaking to fiends all over the country, many areas have the same problem. The best Virgin can do is tell us it should be resolved by November. Its now late August.
They didn't even let us know that there were issues and I doubt new customers will be told this either. If your thinking of switching to ultra fast fibre broadband, you'll love the 1.4mbs download speed we get. Bare own mind the national average is 22mbs.
- Location
-
- Location
- Preston
- Reviewing
- Virgin Media
- Date
- 2021-03-19
- Comments
-
In over 8 years I have had very few issues and none worth complaining about.
I have had very fast speeds that stayed consistent throughout the entire time I was with them. My broadband at its peak was 100MB/s and every speed test came in between 95MB/s and 100MB/s. This is a stark contrast to other providers who advertise a maximum speed but rarely reach even close to those speeds.
I had never had an issue with customer service and their website handled most of what I needed in terms of getting info or changes to my account. BT, for example, has an awful website, badly designed, slow and limited in its functionality.
The router provided was also above standard for the industry as it was much more reliable than others on the market and with faster peak speeds.
Overall I have no reason to give them less than 5 stars.
- Location
-
- Location
- Preston
- Reviewing
- Virgin Media
- Date
- 2019-01-09
- Comments
-
Please please do not leave your current supplier.
Was hounded in the phone to take the package accepted and were given our install date as the 22Decemner and to make sure that our other supplier was cancelled ,we duly obliged had 5 engineers out before to see cable duct was blocked and would send construction team out to clear it,connection day arrives and guess what it wasn’t done so no TV or broadband for Christmas with the kids
Still not connected,have rung India for the last 5 days and still they do not get what I am trying to tell them there is no cable to connect to,
So enough is enough have now got a price to have my drive reinstated and will be off to court to get it paid for.
Seriously stay where you are they are a disgrace
- Location
-
- Location
- Preston
- Reviewing
- Virgin Media
- Date
- 2022-10-31
- Comments
-
Would be zero if I could put it. Absolute worst service provider I have ever dealt with. Had it installed and the 20th September and have not had one week of straight service. Had a whole month of no TV service. My partner has had to miss multiple days of work due to no internet and working from home and it is putting his job at risk, not to mention the financial hit we've had to take for him not getting paid as he is not able to work. I would stay very clear because they have a different issue and excuse every week and 6 weeks in still have an outage every week that takes at least 24 hours for them to sort and 24 hours is on a good day. Absolute horrendous experience.
- Location
-
- Location
- PRESTON
- Reviewing
- Virgin Media
- Date
- 2019-01-24
- Comments
-
Worst service ever. Blatant liars. Deliberately inefficient staff. Switching ASAP...!
Good luck to people who already have it..
- Location
-
- Location
- Preston
- Reviewing
- Virgin Media
- Date
- 2015-05-08
- Comments
-
During the 5 weeks i waited for Virgin Media to do the broadband installation, i made several unhelpful and costly calls to see why my appointments were rescheduled from their side without my prior notice, but all i was getting were excuses and no solutions. So after 5 weeks of waiting for the service and needing to spend extra money for dongles and extra mobile data in order to be able to do my work (because they weren`t even able to provide me at least with a provisional solution since the fault was from their side) i decided that i had enough of their unprofessionalism and unreliability, so i decided to change to TalkTalk.
Despite all the marketing strategies applied by Virgin Media to gain more clients by stating that TalkTalk is the worst network provider, TalkTalk showed reliability by installing the service exactly on the day they promised to do so (no waiting and no excuses)! The service they provide is much cheaper than the ones offered by Virgin Media, and the speed limit is nearly the same (Virgin Media - 50Mb broadband / TalkTalk - 40Mb broadband).
So dear Virgin Media, instead of focusing on marketing strategies on how to bring other competitors down, rather concentrate more on providing the service and quality you advertise and aim for client satisfaction not numbers - more likely to build up a serious and loyal clientele ;)
TalkTalk - reliable / helpful / professional - 5 (stars)
Virgin Media - unreliable / unnprofessional / incompetent to provide the service they promise - 1 (star - and that just because you were able to fool me around for so long)
- Location
-
- Location
- PRESTON
- Reviewing
- Virgin Media
- Date
- 2020-06-07
- Comments
-
Absolutely dreadful WiFi, it's patchy and when it is working drops out more than its online for. VM customer services are poor and they are telling me I need to move large items out of the way. Its strange how a 4g signal can get past all this and perform faster in any room in my house!! I'm having a party the day my contract ends with VM
- Location
-
- Location
- preston
- Reviewing
- Virgin Media
- Date
- 2018-08-21
- Comments
-
Been with virgin for a few years, ive been meaning to change for a while as my kids are complaining about internet connection. However recently they lost some channels, that u can get on free veiw, i stuck with them, thought they would make it up some how, they have! they have increased the prices for their poor service! At this point things could have been sorted out, maybe with a discount or refund...not after waiting 38 mins for them to answer the phone, then for them to hang up when i went to look for a bill...5 mins tops! Lets have a company that does a fixed price, good customer service and doesnt take its customers for granted...im going, dont get it they take your good money with no effort in return....Regards Martin
- Location
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- Location
- Preston
- Reviewing
- Virgin Media
- Date
- 2017-04-25
- Comments
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I recently switched to Virgin media for the whole telephone, broadband and internet package. BIG Mistake. From the installation, as very poor service. No ownership of correcting mistakes, managers supposed to call you back and follow up and see through the job, (not doing so) no ownership, no continuity with people dealing with problems. Internet poor. Catch up etc does not work. Telephone line not working. Just Shocking. I have made numerous calls and attempts to speak with managers or agents who I have already spoken with and no success. Passed through to 6 different people on the phone and the 6th hung up. We are no on the 25th April and since having it installed on the 1st April corrections and problems not fixed. Needless to say I have cancelled my contract.
- Location
-
- Location
- Preston
- Reviewing
- Virgin Media
- Date
- 2020-10-19
- Comments
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Since being with virgin for nearly 2 years now it has been nothing but problems. Please do yourself a favour and don't bother with this company what-so-ever. You have any problems? You'll be redirected to someone in India to try and fix it (but never does). My ping in games goes over 800 making literally any game suddenly go unplayable and dropping any facetime calls you might have. I've tried multiple times to contact virgin about my problems and literally nothing is ever done about it. Over the 2 years of being with them I must have experienced at least 10 times that the internet has gone down for longer than a day.
- Location
-
- Location
- preston
- Reviewing
- Virgin Media
- Date
- 2015-09-24
- Comments
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so far so goo do dont want to jynx this lol been with them a coupkw of days now .. the customer service is great... even my fiancee has commented on how good the internet is.. he downloaded fifa 16 within 30 mins on an xbox one.. so far so good.. ive been woth talktalk and sky internet in the past virgin has been the best so far for me
- Location
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