Virgin Media Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.
Recent Customer Ratings for Virgin Media
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 8094 customer ratings since 2020-01-23 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
3657 Customer Reviews for Virgin Media
Reviewer | Location | Reviewing | Date | Ratings |
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Worst service ever... Broadband is not even close to 50 mbps. |
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Lucas | Virgin Media | 2014-12-03 | ||
Over for 3 years with Virgin media I never had any problems, internet speed was ok. Apart customer service nightmare ridiculous. When you signed a new contract they are very helpful,everything smooth and easy. But after when i decide to cancel contact after 3 years I felt like in the court, they were asking so many questions more likely personal questions which I don't have to tell at all what I'm going to do in the next 6-12 months, this is my personal things and you never know what's gonna happen tomorrow even. It took me more than two hours to cancel contact, I been transferred to many times to a different departments and been talking with 6-7 different people, also they disconnect me 3 times, first telling me can you wait I will put you on the hold and after 2-3 minutes you hear Lovely beep signal on your phone. I wasn't happy at all, ridiculous. Finally I had to ask for cancellation team manager, he was very helpful and cancel the contract. Cost for me to many nervous, in the end I had to take some medication to calm down, too much!!!!!!!!!!!!!!!!! Not happy at all and never gonna recommend for anyone........ |
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Tomas | Virgin Media | 2019-10-19 | ||
Horrible customer service and no technical assistance |
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PG | Virgin Media | 2015-04-04 | ||
Worst choice I ever made moving to virgin signed up for 100mb download and only get 10 mb plus enter net goes off and on rang up about it tyred to explain what was happening and they just hang up. |
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Debbie | Virgin Media | 2017-04-21 | ||
The customer service suckssssss. They are just into making money but notto satisfy the needs of their customers. I have recently contacted them for some help to terminate my contract but the representative is rude. Sorry but you are tere to help but not to stress the customer. You shoukd be polite and respectful at all times. Thats your job and you have to stick with it if u cant then thats not for you. |
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Alanis | Virgin Media | 2018-03-10 | ||
Terrible speeds, a 50MB package barely rises above 1.5MB, with regular dips to 0.5MB. Getting 1% of promised performance is unacceptable. |
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Dave | Virgin Media | 2014-12-05 | ||
Horrible service, whenever I phone them to ask about my slow internet, which I get almost every single day, they blame it on us and say something along the lines of, "It's your problem." They don't even bother to try and help. |
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John | Virgin Media | 2017-12-18 | ||
Rubbish! |
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Nicky | Virgin Media | 2018-09-12 | ||
Would just like ti inform people beware as we looked into having virgin and may I add looked into but before you know it they have set up an account and direct debit and a man will be knocking on your door to lay cables all before we had even said yes and our old supplier contacted us to say they was disconnecting us |
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Not needed | Virgin Media | 2015-10-03 | ||
We have been with Virgin for 9 years, and for all that time, all we have received is a load of CRAP. |
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Tom Ansell | Virgin Media | 2014-09-06 | ||
The internet is absolutely atrocious!! It randomly stops working while I'm watching movies, on skype, surfing the net. Other family members on virgin also make the same complaints and say that sky is much better |
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kerai | Virgin Media | 2015-02-10 | ||
Supposed to be 350mb boradband but there is next to no wifi signal upstairs so its not useable, useless in fact. As with all broadband companies they also make it as difficult as possible to complain, no e mail contact or live chat, automated options take you around in circles. Worst service I've ever had, would advise you dont bother, I'm trying to leave if I can find someone to actually speak to. |
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Carrie | Virgin Media | 2018-12-23 | ||
Virgin Media broadband service is extremely poor, virtually everyday in the last 10 days we don’t have internet but still being we are being charged for the non existing service. |
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M | Virgin Media | 2018-03-16 | ||
My mother went into hospital on Dec 12th last year, she has since been admitted to a care home & has not been at her address. She had TV & Telephone through Virgin Media, I got in touch with them to let them know she was not there & asked them to cancel her contract, as she will not be returning home. They said they couldn't cancel as she hadn't paid her bills, I would have to wait until there had been 3 months' unpaid bills before they cut her off! |
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Paul Rafferty | Virgin Media | 2017-04-14 | ||
They don't even deserve any stars from me. Absolute **** with their services, I've had people sleeping on the phone to me, hung up the phone on me, over charged me for two properties for no reason, yet they still have no clue as to what's going on. Worst company ever, waste of time, can't wait to leave them. |
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Marvellous | Virgin Media | 2018-05-08 | ||
The products with virgin media are good, but the sales team and inline support are roughs big time. Never get into a contract with virgin media. First and foremost the contract wont reach you until the first time you stop paying your bills. After which you will notice that your email address has been changed so that the system does not sent you the contract you are actually and that you are made to pay more than what you had agreed upon. If you call the customer center, you will be spoken to someone who will say Ok to everything you say and then would be placed on hold which never gets answered. This company employers are tend to take your for a ride, I guess this is the way they are trained to do. Or else how could all of them do the same? |
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John Mendes | Virgin Media | 2019-01-21 | ||
Virgin Media is fast but it keeps disconnecting. They blocked us once for no reason so overall I give them two stars. It's so rubbish do not buy it. |
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Virgin Media User | Virgin Media | 2017-10-18 | ||
Constantly cuts out so bad and so annoying. |
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Emma | Virgin Media | 2017-09-29 | ||
Cancelling with virgin is a nightmare! |
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Tracy | Virgin Media | 2018-12-05 | ||
There good at damaging people houses and when you go to make a complaint and claim there tell you we will have this look in to and pay for all the damaged to be fixed but tgat a lie as there never call you back there just lie and say the same everytime you call them just wait another week you will get a call when it comes to that week no call I do not trust them or go with them |
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Mason | Virgin Media | 2020-10-16 | ||
I was really impressed with Virgin media! I had some issues with starting an online account and my mobile bill and the customer service was extremely helpful and fast It was very good service. |
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Sophie | Virgin Media | 2017-03-19 | ||
Virgin media are absolutely terrible for gaming, high ping, high jitter and when trying to get hold of support you get put through to someone in Malaysia or India that goes through their "script" each time you call, effectively getting you nowhere and wasting your money on the call. |
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virginwar | Virgin Media | 2013-06-05 | ||
Two hours wasted on Virgin Media customer service line and I do this regularly on monthly basis becuase of silly billing issue that they still aren’t fixing after all of these hours on the phone. Add to this the careless attitude of their customer service representatives. This is how fun it is to be with Virgin Media! |
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Y Ahmed | Virgin Media | 2018-09-04 | ||
Joined virgin broadband but cancelled my account within an hour of joining back in July. I then continued to recieve emails and letters about my account, so I called customer services about 5/6 times and they assured me that my account had been cancelled. However I then recieved the virgin broadband box through the door and it wasn't until I phoned again to tell them that I had it that they asked if I could return it. At this point I was on holiday, which I told them, so they said I was to return it whenever I could. I then recieved an email informing me that if I didn't return it within the next 5 days I would be fined for the box, so I then told them I was on holiday and asked if I could have the date extended to return it, but I had no reply. I returned it within the 5 days but then a week later I got an email of my 'bill'. I then phoned again asking why I have been charged for an account which was cancelled 2 months prior, for a broadband that I hadn't taken out the box and since was returned! They then told me that my account had not been cancelled, even though I was re-assured a good 5/6 times that it was, and had to go through the cancelling process all over again. It was also a fuss trying to get my £25 deposit back, which I have only recieved today (30th October) when I 'cancelled' my account in July. Not happy with the service whatsoever, will not be a returning customer. |
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Caitlyn | Virgin Media | 2016-10-30 | ||
Continuous dropout. Poor connection. Slow speed. |
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Ziyad Rassam | Virgin Media | 2017-10-27 | ||
Absolutely terrible service. The Internet has been on and off all days for the last few months. I'm working remotely and have to work about 2 hours longer each day as my broadband connection is getting cut all the time. My managers at work are not happy. I missed a lot of important Zoom meetings. I will be ending the contract before the end date. I'm sure it states that the company is supposed to provide me with Internet which they're not doing. |
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barbs | Virgin Media | 2020-12-30 | ||
They never ring back when you have a problem but wait until you terminate your contact: they ring you endlessly! Draw your own conclusions. Myself, I'm glad to be shot of the rubbish service & the 3rd rate company which owns it!! |
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Andy | Virgin Media | 2018-12-19 | ||
Absolutely awful. First of all rang to set up home internet and arrange a technician to come out. I rang the day before that was scheduled to check they were still coming and told me my order hadnt been processed correctly (no one bothered to call to tell me this) so had to do the whole process again and schedule another date (had to wait a further week) The day after the first visit was scheduled a technician arrives at my house (I was at work) and left a message saying I need to rearrange another date. I rang customer services and explained the situation and told them I did not schedule a technician to come out that day or time and gave him the order number but said unable to find my order yet a technician was sent to my house randomly. He tried to get me to do the whole process again and make me wait another week for someone to come out but I refused as twice my order had not been processed and not given the right information on the previous two occasions. |
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Rachel | Virgin Media | 2016-12-12 | ||
I felt that I wanted to have something in writing as I'm really disheartened by the customer service I have received in recent weeks and I have been advised over the phone that you do not accept complaints in writing. |
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Emma Hallett | Virgin Media | 2015-09-07 | ||
You're betraying customer trust when you're not providing the service that he paid for or you change the agreed price while under contract. |
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Ra | Virgin Media | 2018-12-30 | ||
I have the Vivd 100 bundle and when it works, it works well. |
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Io | Virgin Media | 2018-12-30 | ||
Are you tired of decent customer services? Want to spend hours on hold before being cut off randomly? Then you've come to the right place. If you love being ripped off and the thrill of waiting for that call that never comes, then you'll love Virgin Media. At Virgin Media, we believe that once we have your money, you don't matter. Need your fix of daily frustration? Our staff go out of their way to be rude and insincere, just ask our team about our latest offers. |
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Siobhan | Virgin Media | 2013-07-31 | ||
Ultrafast and reliable they say, ultra slow and unreliable more like, I have had WiFi run faster before all the technical fiber optic rubbish, seriously would not recommend the WiFi all the engineers say is they have over contracted the WiFi in the area, well if your suck a big company with the best WiFi there should be no problem with a large group of people wanting your service |
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Anonymous | Virgin Media | 2017-11-07 | ||
AVOID !!!!First of all Disgusting… |
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Greta | Virgin Media | 2020-07-31 | ||
Without any notice virgin Media increased my plan, when I contacted the customer service after 45 minutes long wait a guy without any greeting asked my problems and with no help he put me on hold for more than 50 minutes then disconnected. Since I am trying to contact the customer service but not lucky enough.......very very bad customer service |
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Said | Virgin Media | 2019-01-26 | ||
Not even worth 1* the worst company you can ever deal with. The so called customer relations team who are tgere to resolve your complaint dont even know what day it is. A woman called Karen or Carol has the worst attitude ever. Advise to all.. DO NOT SIGN UP FOR VIRGIN MEDIA. |
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Mariam | Virgin Media | 2016-11-22 | ||
I feel myself very unlucky and unfortunate that I chose virgin media...without my agreement they increased the price plan from 26 to 65 which is really unfair.... I contacted the customer service to discuss the matter after 45 minutes long wait, I spoke with a very unhelpful person with rude attitude... and after 5 minutes discussion he put me on hold for more than 50 minutes and the phone disconnected....I tried many times and same thing happened...since then I am trying to cancel my account with virgin media but not getting any success....virgin media has a very bad customer service and giving a star is too much for them....compare with other providers the service and price is very high with virgin media... |
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Sa | Virgin Media | 2019-01-26 | ||
Installation hickups, their system has huge flaws. |
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Peter | Virgin Media | 2017-10-24 | ||
Biggest scammers. All they do is lie to steal your money. Zero customer service. No reliability. |
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Dilan | Virgin Media | 2018-11-14 | ||
After one and half months they fixed telephone line still most of the time broadband not working. |
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Mansur | Virgin Media | 2018-12-16 | ||
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
