4,684 Customer Reviews over 118 pages
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- Location
- Yorkshire
- Reviewing
- Virgin Media
- Date
- 2014-11-28
- Comments
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There's nothing good to say about Virgin. Constant incorrect billing (always in their favour), apologies and then another incorrect bill. I had to spend ages trying to sort simple matters out with their customer services - whatever you do don't waste your time and money.
They have been so bad its hard to believe that its not policy to try and get as much money out of unwitting customers as possible. The broadband is overpriced and you don't get what it expounds so look elsewhere or your a fool for getting involved with them.
- Location
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- Location
- Yorkshire
- Reviewing
- Virgin Media
- Date
- 2018-03-06
- Comments
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After being with vm broadband service for a number of years and having **zero** broadband useage, they offered my a fair deal for renewal. I told them that i would call them back once i had decided. When i did call them back, the customer service guy seemed to have little intrest in keeping me as a customer and decided to bump up the price.
I decided to cancel based upon his feeble and rather condescending 'could not care or less if you leave us ' attitude. To be honest this is the second time in the last few years that this has happened. I decided to give virgin media the benefit of doubd the first time. However i am not enamoured to trade with a company that obviously has serious and fundamental problems with staff training for customer care. To be fair the guy has done me a favour. I will be saving several hundred pounds each year for a service that we never used.
Funnily enough, *within* hours of cancelling my broadband, the 3g service on my phone suddenly was throttled in various ways. It might be a coincidence, but after 6 years of mobile service without this type of issue, the timing of this anomily seems rather inconvenient and appears to be a petty tactic... especially for a company like vm to be inflicting upon it's customer base.
I have three mobile contracts with them and i am looking to move all the services as far away from vm as possible. I dont wish to trade with a company that potentially believes that it is acceptable to behave in such a vindictive manner. I would rather pay more to a competitor. To be fair, when things are running well vm service is okay, but if you want to leave, they seem to have an inbuilt penchant for punitive punishment which they apoear to have at the ready to inflict upon customers.
On balance, my honest advice would be for you to steer well clear of any company that feels it is right to behave in such a despicable manner. (Unless you have some kind of sadomasochistic tendancies, in which case go ahead and enjoy virgin media's abuse whilst they enjoy stripping your bank balance)
- Location
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- Location
- Yorkshire
- Reviewing
- Virgin Media
- Date
- 2017-06-17
- Comments
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This company is a rip off
Although their service provision is ok, their customer service is appalling. I had been a customer of theirs for over 10 years when my TiVo box stopped working, I rang to cancel the TVs service and explained why, the person on the phone spent a long time trying to persuade me to take out a new contract which I didn't want to do as I was soon to be moving house. They never asked for the TiVo box back and now over 8 months later after I've moved and cancelled the other services they want to charge me £80 for broken equipment they never asked me to return.
- Location
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- Location
- Yorkshire
- Reviewing
- Virgin Media
- Date
- 2016-01-30
- Comments
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Since joining Virgin Media for broadband I have experienced poor service. Took deal in Nov 2015 to have price increase a month later! Wouldn't mind if service was reliable and within agreed speeds! Look to get 5mbps most days during peak times (what ever that means). Virgin not bothered at all usual rubbish about over utilisation on my area, would be interested to find out just how much of virgins network is over utilised and how they get away with advertising speeds upto 200mbps when they can not consistently provide a stable speed of near 5mbps. Customer service, what customer service, they have no standards and follow no set procedures. Steer clear of this train reck of a company or you will regret it.
- Location
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