Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 7410 customer ratings since 2020-05-14 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,782 Customer Reviews over 95 pages

  • Reviewer
    Location
    Wolvehampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When I signed the contract for 18 months, they concealed the fact and gave no information that their internet network did not cover half of England. After my move to a new house, they were unable to offer me services in the new location, so they charged me a £ 240 ending contract. The funniest thing is they still require the router to be sent back to them !!! I also immediately canceled the mobile phone contract I had with them (luckily, the period that forced me to use their services ended earlier). I don't want to have anything to do with them anymore. Contact with them is terrible. They do not reply to emails, you wait for hours for chat, just like when you call the hotline. The worst company in the industry in the UK.
  • Reviewer
    Location
    wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    virgin media service in the worst i have ever dealt with for 4 months i have had limited channels due to a corroding wire apparently but now its a another problem which they need council permission to fix?? but still take full £100 a month out my account no problem, work men have came to my house and asked me why they are three which is a joke and have slated there own employer about how terrible the company is, i cannot say strongly enough if your thinking of joining virgin DONT you will regret it
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had email address with Virginmedia for about 7 or 8 years now. Two days ago, i was unable to log into the account. I tried to reset the password etc but found i was totally blocked out. I contacted virgin and spoke to 7 different people all of whom were not English so language difficulty for me being hard of hearing. They checked the account and also couldn't gain access to it. This means that I have lost all my contacts, missed some very important emails, and now have to have all my business cards reprinted with a new email address. A similar thing happend to my brother in law a few weeks ago, who is not quite so tec savvy as me, he is still trying to sort it out. Virgin are a complete waste of space, I wouldn't use them again for any reason.
  • Reviewer
    Location
    WOLVERHAMPTON
    Reviewing
    Virgin Media
    Date
    Comments
    on the day of my installation by Virgin which I've been looking forward too, turned out to be a shocking eye opener into just how poor the service can be!
    Took day off to wait in for the installation team to arrive but they didn't turn up or even call to advise they wouldn't turn up, so I called them to be cut off twice diverted then cut off, then got through to a guy who in fairness seemed a real nice honest guy he called me back as he said he would and then I had to wait for another guy from virgin to call.
    The guy called and said sorry but there is an issue with the fibre Virgin know there is an issue and should not have given you a date or even a connection as we can't install for possibly another six weeks! So I called another person at virgin to complain as I've lost a day's pay to be at home paid just under £70 to terminate my provider and then not even be called to be advised about what was happening! I was told sorry you can go to another provider. What a brilliant way to do business Virgin I do hope people read this and think twice before wasting their time.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet is constantly terrible keeps dropping out. I pay for 200mb and can barley watch Netflix most of the time I end up using my phone's internet. Tested today a few times and ranged between 0.03- 10mb pathetic considering I pay for 20times the fastest speed it's delivering. I spoke to the useless tech team what a waste of time ( unplug everything reset the router check the connections I've done all this several times) then a service engineer comes round bungles his way through the the same as I've already done then tells me he will drop me off a new router as doesn't have one in the van. Never returned contact virgin media again explain this nothing done . Contact again "you'll have to speak to the tech team" and the cycle continues. I pay for a service and get nothing will not be renewing my contract. It looks like I'm not alone as pretty much everyone I speak to says their virgin internet is the same.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    internet keeps dropping connection, sometimes as much as 8 times/hour

    Reported to the Virgin Media team nearly 2 weeks ago, telling them theres a problem in the area, only to be told to reset my router - pull the cable out
    the usual stuff. Next day reported again and an engineer was booked

    Engineer turns up 6 days later on wednesday, to change my router to the Super Hub 3, after 4 hours of NO internet,i called VM team and the engineer
    returned back 1 hour later, to change the router again for the super hub 2/AC, and guess what after the engineer had gone hours later
    the problem was still there, started to drop connection.

    Thursday i spoke to a guy in networks after getting passed the frontline VM team to be told thats its an network issue and that it would take 48-72 hours
    to complete the work needed.

    Phoned on friday for network update - nothing on updated information yet

    On Saturday left it, still dropping out all day nothing had changed

    On Sunday i Phoned for a network update, was told they are not repairing it but monitoring it over the 48-72 hours and that a field engineer
    would call me first thing monday morning.

    Monday morning guess what NO CALL from field engineer, phoned VM then they tell me this looks like a area network problem and that
    it needs escalating to the networks department, which i was told all this the thursday previous

    So not only am i being misinformed by VM team but also being lied to.....they have now told me a engineer will be here wednesday

    I really do hope this gets fixed, as on thursday i will be phoning retentions, as i will be gone (looking at other providers)

    i think the service is disgusting, that its took nearly 2 weeks to sort something that i told them about in the first place

    about time virgin pulled there socks up and sorted this out, before they lose even more customers


    Very annoyed and frustrated customer
  • Reviewer
    Location
    wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Nearly returned to VM after a 7yr absence.Signed contract for top package with an install of 6/04,and after a week of contacting the worst customer services ever.No one could promise a completion of install on due date,bear in mind a new cable needs to be put in under the highway.
    Thank Goodness i cancelled at the eleventh hour,and rescued my Sky termination.
    Will never ever consider VM in future,as they are rubbish.Being a communications supplier they are unable to communicate to there customers.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor customer service after book 3 days off to get engineer to come out because Virgin Media keep cancelling my appointment without telling me Finally when the engineer come out he was late and did not call to say it's got to be late
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst engineer service ever
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst wifi I've ever seen! Don't get it!!
    We changed from sky that has never ever let us down, it was fast too! We changed because virgin was cheaper and that was the biggest mistake ever!

    It keeps turning off, it's slow, I use my data more than the wifi! Waste of money in my opinion!
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Absolutely terrible customer service on the phone today with Lucy. Did not help resolve my issue at all. Thankfully my services with VM are ceasing from August! I've had to call every few months due to errors on my bills. Plus they never sent me the tablet promised to me at the commencement of my contract. Definitely will be sticking with Sky from now on.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paying for 100mb getting 5 ping is 7000 absolutely pants
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very disappointed with the service not the first time but actually the second time when it comes to Virgin Media. Been with Virgin Media for 18 month contract and felt that there's no recognition of a valuable customer, and after the offers have finished noticed that prices started to go up on the bills, resulting in leaving the company and went with sky. Further approached by a on the door, Virgin Media sales representative who offered a mouthwatering deals no-one can resist, and same day we were convinced to join the Virgin Media. Following the initial process when we realised that it doesn't have the full deal, we contacted the Virgin Media team, who clearly stated that the deal is not factual, and tried to convince us for a much expensive deal. Convinced on many occasions that the team will contact but no contact made. Eventually after 4 days of the drama, we were able to terminate the contract. And guess what as expected no apologies from the team and no cooperation, even though they missold the product and we provided the evidence to prove this.
  • Reviewer
    Location
    wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Ive been with virgin for 4 years now and the only real issue i have is the broadband goes down for maintainance sometimes for long periods and they still charge you for it, but i have the 100mb package and i get well over that around 123mb-150mb without fail and i have moved house 3 times, Their Tv and phone service is not the best still pretty slow even with the new tivo box, skys tv is much better, they came and laid brand new cables to my house without asking, and the customer service do try and help as much as they can, they will always book you an engineer if they cant solve the problem, if youve been with talk talk or any other cheap provider then you know then struggle, virgin is by far the best for broadband in my opinion
  • Reviewer
    Location
    wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    it all most imposable to get to customer services if you they cannot help. I been with more than 2 years. when you get good speed fine but most the time its just rubbish.

    jagdish singh
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Completely trash, internet is supposed to be 100mb download and the house hold is getting 200kb download speed making it impossible to do anything. When you try to confront them with the problem they say "1 week fix", phone them 1 week later "2 week fix". We recently phoned them and no fix for 9 months. Think before you see the adverts.
  • Reviewer
    Location
    Wong
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Getting through to customer services is absolutely horrendous. They ask you for your information a billion times over, only to tell you that it is someone else's department. Not a particularly friendly bunch either. Had arranged for an engineer to come over to fix a socket, only for them to never turn up.
  • Reviewer
    Location
    woodgreen
    Reviewing
    Virgin Media
    Date
    Comments
    Terrible! the worst customer service that's if you get any! misleading information! expensive! inaccurate! unprofessional! terrible! no one will answer your call or reply to your complaint.. just dont bother with this comany
  • Reviewer
    Location
    Woodley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst of the worst,keeps going off for 60 minutes time then suddenly i gets on...for 5 minutes then i goes on and off for another 40 minutes
  • Reviewer
    Location
    Woodley, Reading.
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have now been a Virgin Media customer for years (from the NTL days). For the last 2 to 3 years it has progressively got worse in all areas. When you eventually get through to someone they are often clueless and give inaccurate information. The Broadband continually drops out or fails with average speeds of 10Mbps and I have their so called top package!!!!!. I have had engineer after engineer come out and I still have the same problems. I have 2 of the latest TV boxes and I don't get all of the channels on the second box because the signal is insufficient according to Virgin Media Engineers. I have had promise after promise of fixing the ongoing issues I have had for 2 years (still waiting). I am a very patient person but ....... It's not worth the money I pay per month. Probably time to look somewhere else.
  • Reviewer
    Location
    Worcester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After Virgin gave me all their waffle about being the fastest broadband. decided to switch to them at that time was getting 1.5meg speed from Talktalk this was free broadband service. Now pay over £14 a month to virgin to get a speed of just .75 meg dont get coaugth out by Virgin who tie you into a contract and dot deliver the speeds they said they would.
  • Reviewer
    Location
    Worcestershire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I phoned up to join, was told hub would be sent out in 48hrs all I would need to do would be ring up and activate hub, hub arrived on time, so far so good ! went to set up hub and that’s when it started to go downhill, firstly I was not told I would need a Virgin Media socket, this I found out after 3 telephone calls which resulted in being passed to different departments and then having phone put down eventually did get to speak to someone who said I would need an engineer to come out and fit socket at a cost of £50 this I said no to as it should have been said at time of joining, my contract came by email the monthly cost I was told at time of joining was a promotional again this was not said at the time.
    I spent another 4 attempts calling to cancel I was passed to 3 different people before I was able to cancel, I asked for an email to confirm my account had been cancelled and was told they couldn’t send an email as they would not have any of my information once my account had been cancelled??? When asked where to send the hub back to was told a bag would be sent out to return it, 1 week later still no bag arrived so yes I rang up again, at no time did I give any details but they where able to know who I was from my phone number- strange seeing as I was told they would no longer have any of my information once account had been cancelled- needless to say this was yet another wasted phonecall, I still have hub which I will now try to return to my nearest store - 20 miles away - if this is how Virgin Media is to new customers I feel sorry for any existing customers.
  • Reviewer
    Location
    Worcestershire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    They only get one star as that's the minimum you can give. I would give them zero if possible.
    I have never dealt with such an incompetent company. I requested that my package be reduced both in writing and by telephone yet it took three months before I was told it had been actioned. What a surprise when the following month nothing had changed and they were still billing at the higher rate despite telling me I would receive a refund. Finally moved my account to another supplier and the incompetent staff at Virgin Media are still billing me (now at the reduced rate) although I am not even connected to them.
    Also spent three years contacting them regularly to get access to my online account. Didn't actually get anywhere with them and never managed to have access to my account
    In addition the broadband speed which was supposed to be 100Mb was only 38Mb yet my new supplier managed 42Mb on a 40Mb service.
    Take my advice and avoid at all costs.
  • Reviewer
    Location
    Worcestershire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service, terrible customer service. Avoid this company at all costs. They have been promising to improve my 5 Mbps download speed for almost one year, throughout this time I have been paying for 100 Mbps.
  • Reviewer
    Location
    Worcestershire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unbelievably bad company to deal with, letter sent to me stating installation date 10/9/2015, no one turned up no one called to say the installation had been cancelled. New letter installation date 18/9/2015 guys turned up at 5.45 in the evening found they could not get the cable through to the manhole. Was not their job but kindly contacted the powers that be to get it rectified the following day, the guys arrived and did the repair but could not install was not their job, informed us the install would be done that afternoon.Stayed in all day waiting, no install no call no nothing.
    Complained on the Monday to Virgin Media they had us down as installed and with equipment, we had no equipment and a cable lying on the lawn. In all this time from the 19/9/2015 my fathers lifeline had been disconnected so was a risk to life from falls due to him taking Warfarin, any action taken ??? none. any call backs from management??? none.
    After phoning them from a mobile for 3 more days and getting no where, even though they promised us it would be every day I rang so 3 more days wasted. I decided I did not want to be involved with a company that cared little for its customers and even less about someone life so I cancelled the install and moved to Sky.
    To top it all off everytime I speak to anyone at Virgin they tell me we are up and running and connected, even to this day and they sent me a bill for the first months service, talk about the left hand not knowing what the right hand is doing. One mistake anyone can make, two mistakes is irritating but this catalog of mistakes is beyond funny and shows the company to be absolutely pathetic in its ability to function as a unit.
    The front end staff are helpful and do all they can to help but are only as good as the management behind them, I would not let the management of Virgin Media run a popcorn stall, they have no idea what customer service really means. We were more than patient as |I think anyone who is reading this would agree, I contacted them regularly to no avail and then they had the cheek to send me a bill for TV, Phone and Broadband. Sorry buy I am not sitting at the end of the garden in the rain trying to watch a service that doesn't exist. As of today they still have us as connected and when I rang them today they were going to transfer me to the disconnection team, lmao, what happened they hung up on me and at no time was I unpleasant or nasty, what a company, unbelievable.
    If you thing by any chance of moving to Virgin Media I seriously wish you the best of luck, you may even get installed but I don't hold out much hope if things go wrong, no one and I mean no one will carry the can, if you can get anyone to talk to that is with any authority.
    Anyway sorry for the rant am sending all the info to Watchdog and seeing a Solicitor about the risk to life they put my father in, watch this space.
  • Reviewer
    Location
    Worst Customer Experience I can remember
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    The worst customer experience I can recall in a very long time. Unfortunately for me, it's still not over.

    For weeks now I have been trying multiple times a day every day to cancel my rolling/flexible contract. I’ve been trying their two registered live chat options through their website for several hours every day: one for complaints and one for moving home. I’ve not had a response on either. These efforts have burned hours out of my days waiting and chasing for any kind of response.

    I’ve called their registered phone number and its automated message tells me I have to use the aforementioned live chat forums.

    I’ve even messaged them on Twitter, Facebook and Instagram; all without a response.

    A horrible experience and hours lost for what should have been an easy task.

    Their Virgin Media customer service department is either massively incompetent or deliberately making leaving them hard. Both may be true.
  • Reviewer
    Location
    Worthing
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been a virgin customer for 3years, contact is up for renewal in January 2021. Well that will not be happening, its back to Sky for me. Their broadband is all ways breaking down, so we have no TV, no landline, yet we pay all this money for the VIP bundle. Enough is enough Virgin. Good bye.
  • Reviewer
    Location
    WORTHING
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For the last 6 months we have been complaining about our broadband speed 10Mbs up >1Mbps down when working after changing the hub lots of phone calls and being told that nothing is wrong it is me. I finaly had an engineer call out there was no point him checking he told me that virgin no the problem there is a major network problem in Goring and there are not enough people to worry about he said that in maybe 7months we will start reconfiguring the network as it is over subscribed so for 6 month they new about the problem and would not come clean their customer services lied through there teeth and with another 7months befor remedial work that is effectivly over a year without a solid internet service they want there money but they are not interested in the customers. So tommorow I am connecting with Vodaphone and shortly they will have fibre optic in my area goodbye Virgin I will not be back. But I will be passing on your wonderful customer service to everyone i meet and try to sell vodaphone. If they do not hit there garunteed speed you do not pay for it I think Virgin would be broke if they did this.
  • Reviewer
    Location
    Worthing
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    My parents (aged 73 and 93) have been trying to cancel their subscription to Virgin Media but they will simply not accept it. On the last call they must have asked for the subscription to be cancelled over 20 times and were promised an email would be sent confirming cancellation. Instead no cancellation email and yet another phone call trying to get them to stay with another so called “offer” signing them into a new contract. What do they have to do to cancel? I have never witnessed a company preying on the elderly quite like this. Virgin should be ashamed of themselves. Stay away unless you want to join a service you can never leave that out your costs up repeatedly. Good luck
  • Reviewer
    Location
    Worthing
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Pay for 'up to' 50mb - get 40
    Pay for 'up to' 100mb - get 40
    Pay for 'up to' 200mb - get 50
    Complain about it - get told you are paying for 'up to', not guaranteed mb.
    Slippery! Not great.
  • Reviewer
    Location
    Worthing
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    The only good thing is the broadband when it works.

    As all the other reviews show that you cannot trust virgin media. I previously cancelled & was told there was no special cancellation team. Then a week later this special team call to offer me a broadband & telephone monthly contract of £19 a month. 2 months later I noticed my bill hadn't dropped. When I asked customer services they tell me there is nothing on the system & they won't honour their agreement. How bad is that.

    On to off that they then call me again to try to talk me into staying. This caller was rude and hung up on me. So good riddance to virgin media whom I stuck with for 9 wasted years
  • Reviewer
    Location
    Wrexham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am very unpleased. New customers don't pay much, but the internet is very weak. Then when your contract ends, you find out you have to pay £ 90. I called a month before the end of the contract that I don't want to continue. They said okay, I even got a confirmation email. Now I look at my bank account and see that £ 94 has been taken from me. I go to my virgin account and see that the contract has been extended because I did not let them know that I do not want to continue. Now I have a problem because probably I will not get my money back. I do not recommend!
  • Reviewer
    Location
    Wrexham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The lads who fitted it was good lads but the customer service on the phones after telling them that my broadband don't work was a discrace ill never advise anyone I know to try this company as they will b paying for fresh air I will b cancelling tommorow and I ain't even been set up after 2 weeks
  • Reviewer
    Location
    Wrose, Bradford
    Reviewing
    Virgin Media
    Date
    Comments
    Unreliable service, up and down like a Yo-yo both on the broadband and TiVo services. Poor customer service whenever we contact them which is around 50+ times per month due to issues, and we get palmed off with half baked excuses and promises that it will be fixed by x time. We're switching to any other provider as Virgin media like most of the Virgin enterprises are appalling and not worth the hassel
    Avoid at all costs if you want a decent reliable service.
  • Reviewer
    Location
    Ws4 1dp
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    O way to contact customer resolution team do not follow their complaints policy told they cannot provide broadband to the contract but pay £8.50 extra to get it to work better disgusting customer service
  • Reviewer
    Location
    Wynyard
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    First day of getting broadband in my new house with Virgin and i was won over with 200mb deal and i only get 16mb not the best and question really should i stay with them after 3 month trial Poor!!!!
  • Reviewer
    Location
    WYTHENSHAWE
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      3 stars
    Comments
    I used to work for virgin and was selling it like it was an amazing servo e and thought I knew everything about it.....WORSE MISTAKE I EVER MADE. Becoming a customer after I had moved into an area that allowed virgin I was excited to finally have the service.....i hate it half way through a programme it shuts down on Netflix or hay u I never get to watch what I want iv applied to go back to sky immediately I can't wait.....dont get this service most of u will regret it and our bill went from 50 to 90 pounds and there's nothing you can do once your in that contract...never been reimbursed for any loss of service as everyone we call up the message says they're aware of the fault n never let u speak to anyone it's disgusting do t bother with it.
  • Reviewer
    Location
    Yarm
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Virgin is a company that has a good product with a terrible customer service. Virgin is the only company that can send you the wrong contract, then forget to send the TV box, having problems in the activation and finally to take you through seven people asking you, the problem, the password and not giving you a solution.
    Virgin customer service is the only company that cannot understand what is the problem of not having received a tv box.
    Resolution
    Cancellation - I cannot waste my time and money with useless people. it is a pity because they have a good product.
  • Reviewer
    Location
    Yate
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Left BT 2 years ago as they still insist on extra £17 pm for a phone line PLUS £27 for broadband but Virgin charge £24,50 for 30meg broadband only, and I use VOIP for phone calls, speed usually around 33,5 megs, av phone bill £3-4 pm. Everything done when promised, everything reconnected within 24 hours of moving home, one streetbox problem in 2 years fixed within 24 hours, about to get free upgrade to 50megs, VERY happy with Virgin, could never go back to high price and extremely poor service I got from BT.
  • Reviewer
    Location
    Yate Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    not fast fibre broadband as advertised also keeps dropping out

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