4,684 Customer Reviews over 118 pages
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- Location
- Penge, London
- Reviewing
- Virgin Media
- Date
- 2017-02-19
- Comments
-
Virgin Media used to provide an excellent service. But like many companies intent on rapid expansion, they have signed up too many customers with their aggressive marketing (sending up to 5 letters a year to people in my building) for the service to handle. I pay £36 per month for a 100Mbps service. Over the last few months I have been lucky to get 20Mbps - and in the evening peak times this reduces to 3Mbps. Upon phoning their (over loaded) customer service I was told they were doing work in the area and I could expect reduced service until April 2017 at least. They are very quick to advertise to people of their service, but not very forthcoming in informing people in advance of the work - I'm assuming from fear that they will loose customers. This smacks of dishonesty and hypocrisy. They offer a paltry month refund - £6 - which hardly makes up for paying for a premium service that is running at 3% of promised speed. Whilst they sort their service out, avoid.
- Location
-
- Location
- Penkridge
- Reviewing
- Virgin Media
- Date
- 2017-09-06
- Location
-
- Location
- Penwortham
- Reviewing
- Virgin Media
- Date
- 2021-09-17
- Comments
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Start price at £25 was reasonable for 100Mbps speed, basic TV Freeview channels, telephone which I didn’t need as I had a VOIP phone.
On renewal of the contract the price went to over £52 more than double the introductory offer.
I have therefore returned to Talk Talk 100Mbps 2 year initial contract. No doubt the price of this will rise on completion of the initial contract. When I will have to change ISP again. To me keep changing due to exorbitant price increases is false economy. 3 customers in our neighbourhood have already dropped Virgin in the past 18 months another is about to drop sky because of exorbitant increases.
- Location
-
- Location
- Perth
- Reviewing
- Virgin Media
- Date
- 2023-01-29
- Comments
-
Avoid Virgin Media. Worst Internet provider with awful customer service ever (hung up on me). Not recommended. Even not worth a single star. Please avoid. You don't need this BS in your life.
- Location
-
- Location
- perth
- Reviewing
- Virgin Media
- Date
- 2014-11-15
- Comments
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There customer service is absolutely diabolical my broadband is constantly buffering and freezing I have been past from pillar to post speaking to rude advisors who I can barely understand one told me to stick a pin in the hole in the back of the router with the result ii lost the settings so they told me to get a laptop or borrow one to be able to get the settings back on my router when I said I couldn't do that they said well we can't help you they promised me a new router an engineers visit which never happened I was told every time I called that they were monitoring my connection as it keeps dropping notba thing has changed they are totally incompetant
- Location
-
- Location
- Perth
- Reviewing
- Virgin Media
- Date
- 2017-07-24
- Comments
-
Still waiting for the month refund promised for weeks of really poor on demand service.Phoned to remind customer service of this to be told that compensation did not apply to us as we are on wrong package to receive this.
- Location
-
- Location
- Perth
- Reviewing
- Virgin Media
- Date
- 2016-08-02
- Comments
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I've had a trouble free experience with Virgin in relation to the reliability of the service. I've had a contract with them for 3 years, and as far as I can remember I've not once had a drop out in the service or speed. My only gripe would be the regularity that they've increased my monthly payments. There doesn't seem to be any reward for customer loyalty, but if it's consistency of service you're looking for, I would certainly recommend.
- Location
-
- Location
- Perth
- Reviewing
- Virgin Media
- Date
- 2022-04-15
- Comments
-
Lost broadband service for over a month. Repeated calls to a customer service centre who are incompetent. Told there was an intermittent signal problem in the area and that engineers were working to fix. On the 7th call I was able to speak to someone who was in the UK and an engineers visit was arranged the next day to the house and fixed. Told I would be entered into the Virgin Automated Compensation scheme for £8.06 per day for loss of service . Virgin Media refusing to acknowledge this and my case is now with the Ombudsman.
- Location
-
- Location
- Perth
- Reviewing
- Virgin Media
- Date
- 2023-02-04
- Comments
-
Please Avoid Virgin Media. Worst Internet provider with awful customer service ever (hung up on me). Not recommended. Even not worth a single star. You don't need this BS in your life.
I called Virgin Media customer service 4 times and each time I asked for the end-of-contract confirmation by email/post. However, each time I end up speaking with India, the last Indian guy (employee number: B7919632) was so rude and did not listen to my request and hung up on me. After 3 weeks, yet to receive the confirmation. I raised a complaint to Ofcom. Worst Internet provider with awful customer service ever.
- Location
-
- Location
- Perth, Scotland
- Reviewing
- Virgin Media
- Date
- 2011-11-28
- Comments
-
This is really a very poor service wouldn't buy it again, phoned to complain eventually goet through to someone and she promised quicker braodband service if we renewed our contract. Load of TOSH should have known!! Now have to keep it for another year.
- Location
-
- Location
- Perth, UK
- Reviewing
- Virgin Media
- Date
- 2018-04-16
- Comments
-
My Virgin Smart Hub went faulty (completely dead - would not switch on) last week. Phoned Virgin who said they'd send a new hub. It is now 3 days I've been without internet. I phone Virgin again and go through all the options but none let you speak to an operator to check on delivery - eventually somehow (by accident I think) managed to speak to an operator who says it's in the hands of a 3rd party, and gives me the Yodel web site address and ref number. I check the Yodel tracking only to find my hub is not yet with Yodel. Could be days yet before I'm on line again. As a very long standing Virgin customer I'd expect a new hub would arrive in a day or two by express delivery. NOT IMPRESSED BY THE CUSTOMER SERVICE.
- Location
-
- Location
- Perthshire
- Reviewing
- Virgin Media
- Date
- 2019-10-27
- Comments
-
Virgin media in my area is an absolute joke, there isn't a month goes by, when we dont have a fault in the area & an engineer is on their way. Or the wifi router is playing up, currently now waiting on a new 1, as it has finally died. So have been without broadband & on demand services for 5days now. Then to top everything off, they have a great deal online, limited offer with sky movies, prime, BT sports £60. But if I want this order as an existing customer (13yrs to be precise) I cant have this deal as it's for "New" customers only!!!! I have to pay £70. Dont think so. Luckily I'm out of contract with Virgin so 30days notice has now been giving. I'll be going else where. Not amused Virgin Media!!
- Location
-
- Location
- peterborough
- Reviewing
- Virgin Media
- Date
- 2018-07-07
- Comments
-
I am one unhappy customer & to feel how ive just been treated.... Back in March 2018 i stated id like to reduce my Broadband, Tv & Phone package as im want to save some money due to moving within the next few months ( Remember all calls are recorded ) So i stated im moving within the NEXT FEW MONTHS. package dropped for me & they stated my tv box was out of date so im entitled to a free box as ive been a VALUED customer for 23yrs. yep a long time.... The point to this is i have now moved and contacted them about my move & id like to keep my service at my new place thats out of town. BUT? got told they dont supply cable to that AREA. little gutted as always had a great service from them. yes i was happy till i get told they put me on another 12 Month contract ( Remember i stated at the beginning i am moving within the next couple of months ) NOT Happy i stated listen to the recorded message & i stated i am moving so that member of STAFF should of said due to you moving i would advice not to change your package untill you move or it will put you on another 12 month contract & im sure all would agree here with me as i also deal with customers. also she should had stated what the address to your new place so we can check we have cable in that area. yet again another customer service point that should be asked but was not ( they can also listen back to the recording ) so with me now one unhappy customer being told i have 8 months to pay for and me stating all ive said above to listen back & also to hold that recording on file for me to take matters to court if need be, her reply was thats fine you take us to court as you will lose as we are a big company and will all cases and you will end up paying court cost... Then at that point i was more than pissed off with that kinda customer service & i stated if she worked for me you would be sacked on the spot for that kinda attitude.... Now in the post at my new address i have a red letter stating what they will be taking from my account. i have blocked this Direct debit and now will proceed to higher matters. but never again would i now use Virgin Media again...
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2022-04-09
- Comments
-
Shocking service not worth the money
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2019-02-03
- Comments
-
never again, the internet was supposed to be 100 mbs, with a maximum of 10 generally weak
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2016-12-08
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2018-09-07
- Comments
-
Werry bad conection ,speed Max 3 mbs .Not more Virgin Media
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2021-07-09
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2020-08-25
- Comments
-
Compared with BT, the speed and reliability of the broadband is good, the bad things are the prices going up and up, great difficulty in getting through to anyone by any means, phone, message, all are terrible. People who eventually answer are reading from a script so cant get anywhere. They got my name wrong from the start. They keep cutting the service off since I started working remotely and calls have risen sharply. Clearly just moneygrabbing, couldnt care less about anything else.
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2011-07-23
- Comments
-
I has changed from 10mb to 30mb package, but speed is maximum 1kb to 4 mb. Very Poooooooooor!!!Very dissapointed ----- :( in my phone gprs is faster than Virgin broadband....
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2017-04-26
- Comments
-
After surveying my property Virgin agreed to instal cable to my property 50m from the road. On installation day they terminated my existing phone and broadband. Then the installation contractor refused to carry out the installation. Installation was moved from Installations to construction and was advised of a 6 to 8 week delay. Endless phone calls later after 7 weeks virgin terminated my contract leaving me without phone or Broadband and £120 out of pocket
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2017-07-11
- Comments
-
The worst company ever , don't recommend it to anyone if you are thinking to join them be very careful and make sure you read every single detail in the contract as you will end up paying huge amount for things that you don't even know.
Specially if it happens to move to a new property in the middle of a contract , you are basically forced to take a new contract or pay an huge amount of money to cancel it and if you Cary on with them and make a new contract it is in their term, you don't get a deal it's like been forced to be between an sword and a brick wall and you have to Option. When moved to new property could even get the internet signal in some parts of the house and they don't provide anything to extend the signal through the house.
And not to mention that some people from billing dept were rude. Not happy with the service at all and wouldn't recommend anyone to go through what I have been
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2020-10-17
- Comments
-
I have 1year contract with VM M350 only 1month left to get rid of this horrible exp. With them... and never more Virgin Media.i have speed from 0.32mbps to max 35mbps that is around 300/350 mpbs that i should have. Plus drop off each day.. i contact them 100of times and last think left is to wait to end my contract and share my bad exp with this scam VM
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2021-09-14
- Comments
-
appalling service. We have always had trouble with the internet in our area.. then we went 6 consecutive days without any service at all! We were told lies over and over again saying it will be fixed in 10 hours. After 10 hours have passed they said another 7 hours.. untill eventually 6 DAYS HAVE PASSED. We had no one to contact because they knew the internet was down so we could only speak to a robot that automatically hangs up. We had no choice but to switch providers after 6 days of no communication. BEST PART!!! They didnt even comp. our bill for the WEEK OF NO SERVICES PROVIDED.. THEY CHARGED THE FULL MONTH AND EVEN HAD THEN NERVE TO CHARGE £240 Cancellation Fee.. which my husband and i will fight till we die-- even when we most likey lose it wont be worth the £5 a month we will pay you.. not to mention I will tell everyone to leave you!! so was your £240 really worth it?? Im sure it is cause thats how you are keeping the company alive off of Cancellation FEES ALONE!!! No apology no compromise.. not even after offering £100 to leave.. well.. lets do this thing then.. you wanna dance. I got my tapping shoes on!!!
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2018-12-04
- Comments
-
Hello. This company is terrible if you can, avoid it at all cost. The network crashes are frequent and they will not give you a discount unless you go through a long reporting process.The customer support has no regard for the customer well being. There contract has loop hole's that are highly beneficial for them. You can not trust virgin media I was there customer for 6 years and I could not be more happy that I left. The only reason you would want to use there service is because of the Broadband speed but it's not worth it any more most of the other providers have caught up in that respect. I hope this will help you avoid this trap. Good day.
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2021-09-15
- Comments
-
Easily the worst customer service I have ever had, for any product. I have stayed with Virgin ONLY because of the broadband itself. Getting any attention from them is absolutely hopeless, and they ask you to jump through hoops for every single inquiry. I will never use Virgin Media again.
- Location
-
- Location
- Pettigrew
- Reviewing
- Virgin Media
- Date
- 2014-12-10
- Comments
-
I changed from BT because of lousy service, slow speeds, no connection, etc. Although Virgin is a small improvement I still get days of almost non existent and incredibly slow speeds with web pages frequently timing out. Everytime I phone up I have to go through the same proceedure that does absolutely nothing. Basically I'm paying for a service I am not getting. To my mind that is a rip off.
- Location
-
- Location
- Pilizia
- Reviewing
- Virgin Media
- Date
- 2017-04-06
- Comments
-
Please avoid virgin broadband due to their poor speed.was getting 50 Mbit in morning and 1 or 2 in evening!!!!! Went on for 7 months.customer service is very hard to contact and inefficient.cancelled at no extra cost due to their poor product.i could not watch i player in the evening!!! I have now switched to BT infinity and i am getting 51 Mbit in the evening!!!!I will report virgin to ofcom as they misled me all along.they only succeeded in damaging their brand.do not do not do not believe their rhetoric on their website.you have been warned.
- Location
-
- Location
- Pinner
- Reviewing
- Virgin Media
- Date
- 2019-11-11
- Comments
-
Copy of my complaint email to Virgin CEO Lutz Schueler:
Dear Mr Shueler,
I am writing this email whilst on hold with your customer service team, 41 minutes in at this point, being passed from customer service to cancellations and back....
I have been a customer of Virgin for over 15 years and have had enough over the last month with my broadband not working properly. After giving Virgin over 9 attempts to resolve the issue I have now decided to cancel the contract as I cannot afford to be taking time off for your engineers to visit and being late for work whilst trying to resolve the issues. Not to mention the many hours spent on the phone with your customer service, wasting my evenings and weekends.
1 hour 3 minutes on the phone with customer service & counting.....
I have now been told that I will have to pay a penalty as I am contracted to Virgin until February 2020... this after paying you for a service that you were unable to provide. I am sure that under my consumer rights I should not be penalised for cancellation of a service that you did not provide adequately.
Oh, I have just been advised that customer service closes @ 9pm and that someone will call me tomorrow. Over an hour on the phone...wow!
This attempt to play hardball with customers and pressure/ force them to keep parting with their money for an inferior, sometimes non existent service will only lead to Virgin Media gradually losing total confidence from their customers and as you well know bad reviews travel much wider than good ones.
One of the issues that pushed me over the edge, was Virgin's total disregard for their customers time, offering a discount of £32, for not providing adequate service for a month impacting on homework, coursework, working from home and general tasks which are all very dependent on having an internet connection. In addition the 2 days off work for engineers visits, being late for work and a wild guess of 10's of hours wasted on the phone with customer service - at least it felt that long. Plus penalty clauses for termination of a service not received as paid for.
I would like to think that a reputable company the size of Virgin respects and treats their loyal customers fairly, which is why I have gone to the principal directly with this predicament. Normally large organisations take their lead from the top and are the mirror image of their leaders.
I would like you to intervene, contact your cancellation team, to advise them that they are entitled to only 3 attempts to resolve the issues - let alone 9 attempts, before they are obliged to accept my termination of the contract without any further penalty charges applying.
On another note, I have been contemplating moving all 4 of our mobile telephone contracts to Virgin Mobile, actually moved the 1st one just last weekend - which I am now thinking was a mistake and maybe I should utilise the 14 day return/ cancellation period. All of Virgin Media should be very careful how they treat their customers as there may be knock on consequences if consumers feel that they are taken for granted. Customers are easily lost but very difficult to then regain their trust.
I will await your response for the next 7 days, until Thursday 24th October 2019, after which I will be forced to make a formal complaint to OFCOM and request their recommendations on my consumer rights relating to this complaint.
I most sincerely hope that you will respond to this complaint and use it to try to improve Virgin Media's service provided to it's customers, as well as change my current impression of the company, too big to care about their customers views.
Best regards
*THE RESPONSE*:
We would like to thank you for taking the time to contact us today.
We are very sorry to hear that you are unhappy and we will endeavour to resolve your issues as soon as possible.
Lutz is currently not available to deal with your complaint personally, however we have passed your email onto a member of his team, and they will be in touch with you as soon as possible in order to assist you with your queries.
We look forward to discussing this matter with you in the future.
Kind regards,
Roopa Murugan
On behalf of Lutz Schuler.
Nearly 4 weeks have passed, nothing more from the CEO's office, I do wonder where this disdain for customers comes from, from the top maybe?
I THEN HAD THIS EMAILED TO ME:
Get the Bigger bundle with M200 Fibre Broadband for £49 a month, if you stay.. Show images
Hello Nik,
We're really sorry to hear you want to leave Virgin Media.
Before you go, there's this exclusive deal we're hoping can change your mind.
If you stay with us for another 12 months, we'd like to give you the Bigger bundle with Maxit TV, M200 Fibre Broadband and inclusive weekend calls to UK landlines, for just £49 a month for a whole year.ˆ Then standard pricing (currently £83) after that.
Keep enjoying more of the good stuff, for less
With this exclusive offer, you'll get:
M200 Fibre Broadband with
an average download speed of 213Mbps†
Over 230 channels
All the action on BT Sport, including selected Premier League
and UEFA Champions League in 4K on BT Sport 4K UHD*
With European Rugby
Loads of incredible channels in glorious HD
Tons of brilliant TV Box Sets and Virgin TV Exclusives
Plus, Talk Weekends, which includes weekend calls
to UK landlines, Virgin Mobiles and 0870 numbersϫ
All for just £49 a month for 12 months,
if you decide to keep your Virgin Media services.
Does this tempt you a little?
MY RESPONSE:
I clicked on the link and accepted their offer to stay, IDI0T!!!!!!!
THEIR CONFIRMATION OF MY NEW CONTRACT:
Hi Nik,
Thanks for making those changes to your Virgin Media package. You won't need to sign a new contract.
Quick recap of what you now enjoy:
Your new package now includes:
TV: Maxit TV
Broadband: Discount - M100 Fibre Broadband
We've removed:
TV: Full House TV (XL)
Broadband: M200 Fibre Broadband
Here's how your changes affect your next bill:
Your next bill will be generated on 27th November 2019
Your next payment is due on 12th December 2019
Your new monthly bundle cost is: £56.75*.
Your next bill will be £45.04* which includes CR £11.71 to cover your changes up until your next bill period. There is also a one-off charge of 0.00 for installation or activation.
We've attached a receipt will full details of your new package, plus all the details of costs. If you have any questions about your bill, please visit My Virgin Media.
Kind regards,
The Virgin Media team
SO TO RECAP:
They offered £49 per month + M200 broadband in their email and when I clicked on the link to accept that I then got a confirmation of £56 per month + M100 Broadband, this to try to convince me to stay, hahahah.
When I contacted them to ask why the difference in offer to confirmation they told me they couldn't change anything and that I would have to send them proof of the offer. I have to prove what THEY sent me in a an email, I still can't believe it whilst writing this.
I then advised them that I want to cancel that change in contract and revert back to my cancellation date of 16/11 as they did not supply the contract that they originally offered. They had the cheek to say that I have to give them 30 days notice and pay penalties.
I have advised them that I will only pay for my services until the 16/11, the cancelation date agreed without penalties before they tricked me into extending the contract. I will cancel my direct debit and they can take me to court to explain to a Judge how they tried to con me.
*** BEWARE OF VIRGIN MEDIA _ CUSTOMER SERVICE IS A SHAMBLES_YOU GET PASSED FROM INDIA TO SCOTLAND TO INDIA TO SCOTLAND...…...DON'T SAY I DIDN'T WARN YOU***
- Location
-
- Location
- Pinner
- Reviewing
- Virgin Media
- Date
- 2018-08-31
- Comments
-
Virgin arrived 2 weeks ago and installed broadband and TV.
The engineer assured me that their ‘burial’ team would arrive the same day to tidy the cables and conduit which had been left on the surface obstructing our pathway.
Download speeds were around 24MBs, a far cry from the 200MBs i signed up for! After several calls later a supervisor arrived and advised that wrong cable had been installed and promised remedial action. 2 days later i lost all broadband and TV and was advised the cable from home was broken and needed replacing. Despite chasing, i have been without internet or TV for over a week. i even contacted Virgin’s CEO Tom Mockridge but his assistant advised he cannot deal with my complaint personally
Absolutely appalling service - nobody at Virgin seems to give a damn
Do not be taken in by the promise of high speed downloads—-You’ll be sorry!
- Location
-
- Location
- Pinner
- Reviewing
- Virgin Media
- Date
- 2019-04-14
- Comments
-
From day one absolute rubbish rude and arrogant staff . and the worst WiFi I have ever had .
- Location
-
- Location
- Pinner Village
- Reviewing
- Virgin Media
- Date
- 2017-11-14
- Comments
-
I have to call out Virgin Media problems.
I have issues with incompetent engineers, creating new problems rather than fixing problems. One engineer left me with nothing working because he did not know how to wire a junction box.
I have had internet dropping almost every day. And speed drops to spuerlow!
Noone follows up on complaints.
Promise that issues would be resolved and faults occur more often.
I really like the idea of cable but VirginMedia has continued to fail to provide a reliable service and the fix issues.
I recommend you look elsewhere if a reliable broadband service is what you are looking for.
- Location
-
- Location
- Pinner, Middlesex
- Reviewing
- Virgin Media
- Date
- 2018-10-10
- Comments
-
Virgin arrived in August to install my VIVID 200 broadband and TV.
The engineer left cables strewn across my garden and pathway but assured me that their ‘burial’ team would arrive the same day to bury and tidy the cables - they did not arrive until 4 days later following numerous calls to Virgins customer services.
Download speeds were around 24MBs and the TV service did not work - a far cry from the 200MBs download speed and seamless TV services I signed up for! After several further calls, a supervisor visited and advised that the wrong cable had been installed and advised that new cables would need to be installed required more disruption to our garden. 2 days later Virgin engineers arrived and installed a new cable, leaving exposed cables across our garden and most annoyingly left me without internet, promising this would be sorted out. - Well it wasn’t.
After going around in circles with the very unhelpful customer services I emailed Virgin’s CEO Tom Mockridge requesting his help but was advised that he cannot deal with my complaint personally (well there’s a surprise!!)
Absolutely appalling service - nobody at Virgin seems to care - including the CEO (Isn’t his goal to make customers happy, build his company’s reputation to entice new customers and so increase profits?)
Do not be taken in by promises of great service- You’ll be sorry!
Summary:- Appalling on all accounts – 0/10
- Location
-
- Location
- Plymouth
- Reviewing
- Virgin Media
- Date
- 2018-06-04
- Comments
-
Fastest Broadband speeds,But isn’t overall reliable but problems usually fixed quickly without any problems
- Location
-
- Location
- Plymouth
- Reviewing
- Virgin Media
- Date
- 2019-06-13
- Comments
-
Shocked to find that I cannot contact Virgin Media by email. I tried the online form and it took forever to fill in a long list of required fields which they already know as I'm signed in. Then, to add insult to injury, the whole lot was lost before submission. I'm sick of speaking to them on the phone. Only interested if they can sell something. Looking at alternatives
- Location
-
- Location
- Plymouth
- Reviewing
- Virgin Media
- Date
- 2022-04-20
- Comments
-
i was with Virgin a few years ago,i would give them a other go,what a wast of time ringing them today,i talked to nice woman on the phone,i passed there test to have virgin,even the boss of virgin help me today,the man i talked to the other day failed me on the same test,and blacked marked,and missed up my good credit rating,i am planning to talk to CAB,and talk to my mp about this matter,i want this to goto court,virgin are still going down hill,and most of the staff are rude and out of order,keep away from virgin,find a better one to go with.
- Location
-
- Location
- Plymouth
- Reviewing
- Virgin Media
- Date
- 2020-02-25
- Comments
-
I have today given notice to cancel my Virgin broadband package. Frustrated with its lack of reliability and extemely poor customer service. Told today the isdue may take until 2nd March to fix.No good when working from home! Need reliability over speed. Do not recommend Virgin
- Location
-
- Location
- Plymouth
- Reviewing
- Virgin Media
- Date
- 2015-07-13
- Comments
-
Im on an 18month package with 6 months left, i currently pay £38 a month for tv with less choice than free view, phone which i don't use so in essence just broadband. Rang up to speak to an advisor who was extremely rude and arrogant. What started out to look like a good deal really was nt and fully regret it. The ti vo box is an absolute joke, records random crap, temperamental to use. I would nt recommend this service to anyone, i was offered to reduce my bill to £33 with some extra channels but with an additional 6 month contract, after speaking to the customer service rep i would nt give her the satisfaction...........What the hell happened to politeness over the phone, I'm sure Mr Branson would expect better
- Location
-
- Location
- Plymouth
- Reviewing
- Virgin Media
- Date
- 2018-10-05
- Comments
-
Not been with virgin for very long and it's been great I can't fault. Till I moved house and got told I wasn't able to have virgin at that property, hang on it's the same postcode and 5 doors down and still can't have Virgin? Meaning I had to cancel my contract with a nice cancellation bill! Thanks. The customer service however was dreadful it was the worst I have received in a long time. I was put on hold 2 times and had to give all my details again for the 3rd time? Now explain that Virgin? I was then expecting to be transferred to someone else and was on the phone for a extra 10 minutes or so with dead silence so I said hello and oh guess who answered the same guy! Nope wasn't being transferred maybe we got a bit confused but the fact I was left on the phone for that period of time was disgusting when he could have let me know to hang up as the conversation has ended. I will never become a virgin customer again and I will never recommend you guys to anyone if that is the service you provide to your customers.
- Location
-
- Location
- Plymouth
- Reviewing
- Virgin Media
- Date
- 2018-11-13
- Comments
-
I signed a contract on 14th August 2018. The price has now gone up £3 per month but I received no letter or email to notify me of this increase, therefore I didn't have a 30 day window to consider my options due to the increase. They send me emails every month to advise me that my bill is ready to view in my online account, but they never sent me an email or letter advising of the increase. This may or may not have been done to deliberately catch people out. Either way it is very poor. When I phoned up the virgin employee offered no help and then hung up.
Shocking.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.