TalkTalk Broadband Buyers Guide

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Fibre broadband with speeds averaging 36Mb or 63Mb with Speed Boost
  • Range of phone and TV inclusive options available
  • Wide range of boosts that allow you to customise your package
  • Home Move Service helps you move broadband when moving house

Need help choosing? Give us a call on 0800 0835042   Go to site

TalkTalk Fast Broadband
£22.95 for 18 months
£30.00 thereafter

No upfront cost when you sign up online

  • 18 months Fixed Low Price Plan
  • Truly unlimited usage
  • 11Mb average download speed
  • HomeSafe® online safety controls
  • 802.11ac Wifi Hub giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 0835042

TalkTalk TV Plus with Fast Broadband + Entertainment
£38.95 for 18 months
£46.00 thereafter

£25.00 upfront cost

  • 18 months Fixed Low Price Plan
  • Truly unlimited usage
  • TalkTalk TV Plus box with catchup & on demand, record, pause & rewind
  • 12 months Fixed Low Price Plan
  • Save up to £152 compared to BT TV and Broadband over 18 months**
  • Enjoy up to 86 channels, 12 in HD
  • 802.11ac Wifi Hub giving faster speeds at longer distances
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 0835042

TalkTalk Faster Fibre
£24.00 for 18 months
£36.00 thereafter

No upfront cost when you sign up online

  • 18 months Fixed Low Price Plan
  • 38Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • HomeSafe® online safety controls
  • 802.11ac Wifi Hub giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 0835042

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Fixed price guarantee - broadband and line rental charges are fixed at the same monthly price for the full 12 or 18 month contract term
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Same benefits for existing customers - unlike many providers, TalkTalk offers the same packages to both existing and new customers
  • Fibre packages - 38Mb average download speed is available as standard, or you can upgrade to a package averaging 67Mb for an extra £5 if it's available in your area
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling
  • TV services available - affordable alternative to cable and satellite TV with more to offer than Freeview. TV Plus now also includes 30 premium channels as standard, including; Sky One & Two, FOX and Sky Sports News
  • All broadband products come with the award winning Wi-Fi Hub, and you also get one if you upgrade from a standard to fibre package
  • Home Move service - moving house made easy by using TalkTalk's handy service
  • Great Connection Guarantee - you can leave TalkTalk within your first 30 days if you aren't happy with the service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your phone package to TalkTalk. This may be a hassle for some, though others may find combining the bills for everything to be useful
  • No short fibre deals - you can only get TalkTalk fibre on an 18 month contract
  • Complaint levels - Ofcom figures show TalkTalk have customer complaint levels significantly above the industry average

† For a limited time only, TalkTalk are offering UK's lowest fixed price broadband when compared to major broadband providers. All plans have unlimited internet usage and your price is fixed for your contract length, giving you peace of mind. See TalkTalk site for further details.

Features at a glance

  • Download speeds average 11Mb for standard broadband and 38Mb for fibre. An optional 'Boost' increases fibre speeds to average 67Mb downloads

  • 18 month contracts

  • Usage allowances all truly unlimited

  • No upfront costs on some deals

  • Free technical and customer support

  • Parental controls with HomeSafe plus anti-virus protection

  • 802.11ac Wifi Hub with faster wireless speeds at longer distances

  • Phone line included, with free calls between TalkTalk customers

  • TalkTalk Broadband have published a Traffic Management Policy

2.8 stars
  satisfaction rating based on 6240 customer ratings since 2019-09-22. See more TalkTalk customer ratings and reviews.

Details last checked on 2020-09-21

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Package    
Speed    
Usage    
Contract    
1st Year Cost    
Monthly Cost  (Sorted)  
TalkTalk Fast Broadband More Info

Special offer: 18 months Fixed Low Price Plan + no activation fee online!
Add anytime UK landline and mobile calls for £8.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
18
months
£275 £22.95
£30.00 after 18 months
Offer for new customers only

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk Faster Fibre More Info

Special offer: 18 months Fixed Low Price Plan + no activation fee online!
Add anytime UK landline and mobile calls for £8.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
38Mb
truly
unlimited
18
months
£288 £24.00
£36.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk Superfast Fibre More Info

Special offer: 18 months Fixed Low Price Plan + no activation fee online!
Add anytime UK landline and mobile calls for £8.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
67Mb
truly
unlimited
18
months
£288 £24.00
£41.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Fast Broadband + Entertainment More Info

Special offer: 18 months Fixed Low Price Plan + TV box!
Add anytime UK landline and mobile calls for £8.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£348 £26.95
£46.00 after 18 months
Offer for new customers only

£25.00 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Faster Fibre More Info

Special offer: 18 months Fixed Low Price Plan + TV box + no activation fee online!
Add anytime UK landline and mobile calls for £8.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
38Mb
truly
unlimited
18
months
£336 £28.00
£52.00 after 18 months
Offer for new customers only

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Fast Broadband + Entertainment More Info

Special offer: 18 months Fixed Low Price Plan + recording TV Plus box!
Add anytime UK landline and mobile calls for £8.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£492 £38.95
£46.00 after 18 months
Offer for new customers only

£25.00 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Faster Fibre More Info

Special offer: 18 months Fixed Low Price Plan + recording TV Plus box!
Add anytime UK landline and mobile calls for £8.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
38Mb
truly
unlimited
18
months
£505 £40.00
£52.00 after 18 months
Offer for new customers only

£25.00 upfront cost

Go to site

Or sign up by phone
0800 0835042
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-09-21

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 6240 customer ratings since 2019-09-22

Show all time ratings

Add your own review of TalkTalk

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Absolutely disappointed, with the service. The internet would be if correct speed for few weeks and the connection drops and the speed is so slow that you can't even load talk talk.help website. Customer service wants to upsell their products
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham TalkTalk  
Service gets 1 star only because I cannot select 0.
Because they were using my old email address - after I told them not to - TalkTalk failed to request my DD payments (blaming me when my account shows the DD as set up) then cut off my DD without a text or letter to tell me the situation. Logged all of this with their 'service team' who were obviously powerless to do anything. I then emailed my complaint to the email address given to me by them for this purpose. Not only do they not respond to such emails, they send a standard response asking for me to contact the service team. What? Round and round and round we go. I'm stumped now.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Nottingham TalkTalk  
Absolutely shocking! I wish I could rate 0 stars because they're abysmal. Me and my partner signed up for talk talk with our first house. We recieved our router and an email saying we were live so my partner set up the wifi - no connection. We attempted to contact them and the only response we were given was that there were technical issues in our area- no "we will sort this out for you' or 'this will be resolved by...' so we decided to cancel our package WITHIN OUR COOLING OFF PERIOD. Yet they are demanding money for a bill from us when we recieved no wifi, our tv packages are not set up, we cancelled in our cooling off period and the customer service was tragic! Absolutely disgusting! Would not recommend. Money will be better spent elsewhere.
Sheffield TalkTalk  
Took up the offer earlier last month - free Amazon Prime and broadband fibre for £25.50 per month. Oh they were quick to send out the equipment and the set up was pretty straight forward. Then..........once they have got you tied in........it all then goes wrong.... My broadband is either not working, has poor upload/download speeds averaging at 8 to 12 mb and I have spent hours on the technical webchat. Totally useless. Two engineer appointments booked, waited in on both days between 0800-1300 and no one turned up! Then they have the cheek to send texts to say the engineer has been!!!! Incredulous!!! If you want to introduce stress and wasted time into your life Talk Talk are the company to go to. Terrible - don't be conned by the special offer. I still have no broadband with TalkTalk, ANOTHER third engineer slot is booked for 1st October (let's hope it is third time lucky!). If you want to throw money and time down the drain.......you know where to go to! TalkTalk are treating customers with such disdain, disregard and lack of care - again don't be conned..............
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
HITCHIN TalkTalk  
If I could give less I would. So after signing up for and paying for TalkTalk’s WiFi they managed to set up a direct debit... that’s it! The day of my “go live” date no engineer turned up and I hadn’t received either my welcome pack or the router I was supposed to have gotten days before. The explanation was that the engineer required extra parts and they would call me the next day to let me know what was happening. They did not but when I called them I was told that they had cancelled the account because it had timed out because they had failed to order the engineer the parts they needed on time. Meaning I would have to place a new order with them (at my own expense) which would take another 14 working days. No offer of any form of compensation and although I was told that they “understand” I only got an apology for the inconvenience not their gross ineptitude. After speaking to them over the phone and asking to be transferred to a manager I was instead passed to another rep 3 times before eventually being transferred to a manager who offered precisely nothing but promised that if I took out another order with them they’d monitor it to make sure they didn’t screw up again and that they’d get the sales team to call me in 10-15 minutes as he couldn’t transfer me directly. 45 minutes later I took out a contract with BT as I still hadn’t heard back and had my problems sorted in less than 12 hours. If TalkTalk ever bother to get in touch with me again I’ll give them an ear full but I suspect they value their customers so poorly they won’t even try!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashford TalkTalk  
Broadband on and off, was told by their tech that the wiring in the house needed replaced if we want the speed guarantee'd! Changed to BT and nothing needed changed and great speed so won't be returning
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Scotland TalkTalk  
I ordered Talk Talk 27th Aug after checking they could provide services in my area after I moved. They gave me a go live date of 11th Sept so I booked the time off work as I can't work from home without the broadband.
Its now 14th Sept I have contacted Talk Talk 5/6 times since the 11th. I got cut off from the chat online then I just keep getting contradicting stories from everyone on the phone. One told me there was an issue, another told me I was still going to receive the equipment Fri (11th even though the phone call was after 5pm) and it never showed and I never went live. 2 others I have contacted 1 told me the issue was being resolved by openreach on Friday to go live today (Mon) STILL NOTHING. So called again and have been told that its going to take 2 days for Openreach to sort there bit then ill get my equipment Wednesday.

Not once did I get any communication that there was an issue by phone or email, i've had to keep calling them after none of there stories actually come to light.

I've been promised call backs and don't get anyone call me, i've been told ill get a text but don't get one. Its absolutely shocking service. Passed from pillar to post, being misinformed from EVERY customer service representative/order representative I have spoken to.

All you get is "sorry we'll update the system" every single time.

Its so frustrating!!!! Its like one person don't know what the other is doing.

There's no customer service, there's no correspondence from them.

If I don't get sorted by Wednesday I will cancel! I would rather pay more expensive and get any sort of level of service then none whatsoever like I have been getting!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cookley TalkTalk  
Been with Talktalk for a year now and the worst service I've ever recieved.
First of all, I did not get the speeds they 'guaranteed' despite living in an urban area.
Then Internet kept dropping out randomly, i reported it, they said it was fixed but wasn't... 3 times! they eventually fix it after a couple months of the issue.
Then they prematurely disconnect me causing me without any Internet for a week during a pandemic when I'm supposed to be working from home!
I called back up to get this reconnected and said it would take 10-14 days, cannot do it any sooner.
I asked to speak to a manager and was refused! Flat out refused! They even told me I was lying about what happened and they weren't in the wrong!
Dismissive and flippant attitude from their customer service team, did not even try to keep to their promises at any point.
I've left them now and won't ever be going back.
Absolutely disgusting!
Save yourself the hassle, go to ANYWHERE else!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bournemouth TalkTalk  
Thinking of signing up with TalkTalk?

DON'T

two cocoa tins with a piece of string might be preferable.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands TalkTalk  
I would only recommend Talk Talk to those that have done me wrong. I've spoken to 17 people and have spent countless hours engaged in telephone calls and live chats, going round in circles, explaining the same thing over and over again. So frustrating that a company so bad is able to continue trading. I reported a broadband issue in March and it was fixed at the end of August. Sick of speaking to people uttering scripted answers and issuing empty apologies whilst expecting me to pay for it. I would urge anyone considering signing up to Talk Talk to think again - it won't end well.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband complaints

Vodafone still the worst large provider for broadband complaints, say Ofcom

Posted on 2020-09-02 11:37 in News Post Office EE Vodafone Plusnet TalkTalk Sky Virgin Media BT

For the third successive quarter, Vodafone have been named as the 'big eight' broadband provider that generates the most complaints.

The unwanted title comes from Ofcom's latest complaints report for the last quarter of 2019. They show what while the industry average improved from 14 to 12 complaints per hundred thousand customers, Vodafone's number rose slightly to 27. That's around a quarter more than the next worst 'big eight' performers, Plusnet and TalkTalk.

Once again, the standout suppliers were EE and Sky with just five customers having cause to moan. They, along with BT, were the only companies to achieve below average grievance levels. Virgin Media made the biggest improvement, with their level of disgruntled users dropping from 20 in the previous quarter, to 14.

The data covers the UK's eight largest broadband suppliers, which all have at least 1.5% market share. Here's how they rank:

  Complaints per 100,000 customers Compared to previous quarter
EE 5 -
Sky 5 -
BT 10 -3
Industry Average 12 -2
Post Office 13 +3
Virgin Media 14 -6
TalkTalk 19 -3
Plusnet 20 -2
Vodafone 27 +1

 

The report covers October to December 2019. Its publication was delayed due to the coronavirus outbreak, and it also means that the data doesn't take into account the massive surge in broadband use during the lockdown. We'll have to wait and see what impact that had on customer satisfaction.

Customer satisfaction

Speaking of which, Ofcom have also released their latest annual Customer Satisfaction survey. The report, for the whole of 2019, shows that an overall 85% of users are happy with the broadband service they get.

Of the 'big eight', Plusnet came out on top with an impressive 93% satisfaction rate. This is in spite of them performing pretty badly in a couple of areas. Over the year they had the second highest number of complaints, at 100 per hundred thousand customers. They also had the second longest call waiting time. Anyone phoning Plusnet for support would have to wait an average three minutes 48 for the call to be answered. By comparison, TalkTalk would answer in just 39 seconds.

This was a rare win for TalkTalk, who came out bottom of the satisfaction chart at just 78%. Only 44% of their users were happy with how complaints were handled, too.

The Customer Satisfaction report ranks the leading broadband providers across a range of categories. Here are the winners and losers:

  Average Best Worst
Overall satisfaction 85% Plusnet - 93% TalkTalk - 78%
Customers with a reason to complain 12% BT, Post Office - 10% EE - 15%
Satisfaction with complaint handling 53% EE - 66% TalkTalk - 44%
Average call waiting time 2:10 EE - 0:26 Virgin Media - 4:26
Ofcom complaints per hundred thousand 52 Sky - 21 Vodafone - 115

 

Your broadband rights

You don't have to settle for poor service from your broadband provider. If you aren't happy with what you're getting, or you don't think you're getting what you're paying for, take a look at our guide to your rights as a broadband customer to find out what you can do. We've got some advice on how to complain to your broadband provider, too.

And, of course, when your contract is up, you don't need to stick around if your provider is not up to scratch. Check out the best broadband deals available today to see what your options are.

Comments

Out of contract customers

Out of contract broadband users to save £270 million a year

Posted on 2020-07-31 12:08 in News Sky BT Plusnet EE Virgin Media TalkTalk

Coming to the end of your broadband contract? You could be set to take your share of a £270 million saving following a new agreement between Ofcom and some of the industry's biggest brands.

The deal will see EE, Plusnet and Sky join BT, TalkTalk and Virgin Media in cutting prices for vulnerable customers when their contract ends.

On top of that, EE, Plusnet, Sky, BT and TalkTalk have also all agreed to make New Customer pricing available to their existing users when they upgrade. It guarantees them access to the most attractive deals.

The changes will result in price cuts worth £270 million each year for the UK's nearly nine million out-of-contract customers, slashing the half a billion pound excess they normally pay.

The measures are the latest part of the industry watchdog's ongoing plan to ensure that everyone gets the best deal on their broadband by avoiding the often hefty price rises that follow when a user's initial contract period ends.

The benefits of signing a new deal or switching providers are well known. Yet as many as 40% of all users are still on an out-of-contract deal, paying an average of £56 a year more than they should be.

Ofcom found that Virgin Media have the highest proportion of out-of-contract users, at a massive 61%. Sky and Plusnet are also above average, with 42% still on old deals.

But EE's out-of-contract customers pay the most, at an average of £7.90 extra each month - or nearly £95 per year.

Research shows that older and vulnerable users are the least likely to switch, so they've been a large focus of Ofcom's campaign. Only last week they called on the industry to treat vulnerable people - including those with disabilities, health or financial problems - more fairly, to identify them more quickly, and to increase staff training.

Ofcom say that around a million vulnerable customers should save as much as £70 each per year as a result of these new rules.

Don't pay more than you need to

Other Ofcom rules came into force in February that require your broadband supplier to contact you when your deal ends. They now need to tell you how much you'll be paying if you remain on the same deal, compared to what you could pay if you took on a new contract. But you still need to act on it.

Even if you're happy with your current supplier, you shouldn't simply remain on your old deal. Do that, and the price will go up. If you're willing to sign a new contract with them you'll be able to get a much better price. You might even get other perks, too, like a new router, a speed guarantee, extra data on your mobile plan, and so on.

If you're open minded about switching, use our postcode checker to see what broadband deals are available in your area. Prices rise by as much as 50% when your contract ends, so you should be able to find a far better price than what you would pay if you did nothing.

Make sure you factor in the value of rewards like cashback. And remember that this is also your chance to bring several services together in a single bundle. Getting TV, mobile and landline calls from one provider will often bag you a better deal than if you get them all from different companies.

Sound like a plan? Then compare then best broadband deals now.

Comments

TalkTalk Broadband Buyers Guide - Is TalkTalk right for you?

Can I get TalkTalk?

TalkTalk's broadband services are available to more than 25 million homes across the UK.

TalkTalk's low cost network area is the largest in Britain. This means that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

For fibre, TalkTalk use the fibre-to-the-cabinet (FTTC) technology provided by Openreach. This has wide coverage, of more than 95% of UK homes. TalkTalk will only sell their fibre services to customers whithin their low cost network area, but since there's a significant overlap between fibre and LLU areas, only a small percentage of homes will not be able to sign up.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk offer two main broadband packages, with a third, faster deal available in limited areas.

The core offers are:

  • Fast Broadband - standard broadband with average download speeds of 11Mb 
  • Faster Fibre Broadband - a basic fibre deal with average download speeds of 38Mb

If it's available in your area you'll also be given the option to choose the Faster Fibre Speed Boost deal. This has average speeds of 67Mb. You'll be told if this is an option for you when you sign up.

In all cases the deals include line rental in the price - there's no option to buy TalkTalk without it. The packages are fully unlimited, so you can download as much as you like each month without risk of being slowed down or restricted. The deals also all include TalkTalk's fixed price guarantee, with no mid-contract price rises.

While it's always good practice to shop around when your broadband contract comes to an end, TalkTalk is one of the rare suppliers to offer the same deals to existing customers as new ones. In addition, if you're an existing customer and you choose to upgrade from the Fast Broadband package to fibre, you'll be upgraded to the smart new Wi-Fi Hub, too.

If you want triple-play services, you can pick up TalkTalk TV as well. Read on for details of the packages you can get there.

What TalkTalk TV deals are available?

TalkTalk has two basic TV packages that come with your choice of broadband service. They offer over 80 channels, and you can add or remove more on a monthly basis.

The two deals are essentially the same, but come with a different set top box:

  • Broadband (either Fast Broadband or Faster Fibre Broadband) + TalkTalk TV + Free TV Box + Entertainment Boost - this comes with a free box that gives you access to on-demand services like iPlayer, plus the ability to pause and rewind live TV
  • Broadband (either Fast Broadband or Faster Fibre Broadband) + TalkTalk TV + TV Plus Box + Entertainment Boost - this comes with an enhanced box for £50 that gives you the same as above, plus the ability to record up to 180 hours of TV

Both TV packages include 80+ Freeview channels, with 15 in HD, and over 30 premium TV channels including Sky One and FOX. You also get full access to on-demand and catch up services like iPlayer, and can add Netflix as well. 

They're available on 12, 18 and 24 month contracts. TalkTalk's fixed price guarantee only applies to the broadband part of your deal, so the amount you pay for the TV service may change.

In addition to the basic package you can add more premium channels through a range of flexible TV boosts. These include:

  • Kids: 10 children's channels, including the Disney Channel
  • Sky Sports: the full range of eight Sky Sports channels, giving you 126 live Premier League football matches and much more
  • Sky Cinema: 11 film channels and over 1000 movies to watch on demand
  • Sky Sports and Cinema: Sports and Cinema at a lower price than if you bought them separately
  • BT Sport: more sports action, including exclusive UEFA Champions League coverage
  • Asian: four channels offering the best of Asian entertainment

All of these boosts are on 30-day rolling deals. You can add them whenever you want and cancel at any time. 

Which package should I choose?

TalkTalk's packages have the same terms, so your choice comes down to what speed you need.

Smaller households, or those with less demanding requirements, may find that the Fast Broadband packages offer sufficient speeds. If you use the internet mostly for browsing, email and social networking, and maybe one user watching Netflix or iPlayer, then the 11Mb average speed offering could be fast enough. However, speeds are affected by several factors including how far your home is from your nearest telephone exchange. Make sure you base your decision on the real world speed estimate TalkTalk provides you.

For larger households, or those that want to use the internet for constant streaming, gaming or downloading, a fibre plan is likely to be more suitable. If the 38Mb average speed still doesn't seem like enough, TalkTalk offers the option to upgrade to a service with 67Mb average speed if it's available in your area.

Other factors to consider are whether you want to add TV services to your plan. Your options here are for the basic Freeview channels with a box that enables you to pause and rewind shows, or for a premium package with the ability to record shows as well as access on-demand services. In both cases there's also the option to add premium channels without long-term commitment. Your subscriptions renew every month and you can cancel whenever you want.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wi-Fi Hub - All customers signing up to TalkTalk's broadband packages receieve an award winning Wi-Fi Hub supporting faster connections at longer distances. It's also free for existing customers who upgrade from standard to fibre.
  • TV box - Opt for one of the TV or TV Plus packages and you get a TV box that enables you to pause and rewind live TV, access Freeview channels, and add your own choice of Premium services. On the TV Plus box you can also record 180 hours of shows, and access a full range of on-demand content. The standard TV box is usually free, while the TV Plus box costs £50.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. 
  • Home Move service - TalkTalk provide a Home Move service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move service guide.
  • Free landline calls - All landline calls between TalkTalk users are free.
  • 24/7 tech support - Technical support is avaialble by phone 24/7, and customer service lines can be accessed between 8am and 8pm.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fixed price guarantee - All of TalkTalk's broadband deals come with a fixed price guarantee, meaning no mid-contract price rises. However, note that this applies only to broadband. Any other services you take, like TV, are not covered by the same terms.
  • No upfront costs - Sign up for Fast Broadband and you won't have to pay anything up front.
  • Wi-Fi Hub - Get the award winning, 802.11ac compatible Wi-Fi router with both standard and fibre broadband deals.
  • TV Boosts - You can add more premium TV channels to your TalkTalk TV plan on a month by month basis, including Sky Sports and Sky Cinema. This can be a good way to save money on pay-TV. For instance, if you only want to watch the football, you can sign up between August and May, then cancel when the season ends.
  • Low costs - TalkTalk has some very competitive prices that help it to rank among the cheapest big name providers. The fixed price guarantee makes them even more competitive.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • High complaint levels - Ofcom figures for 2019 show that TalkTalk had the second highest number of complaints among the major broadband providers. Complaints for their landline and TV services were also above average.
  • Long contract lengths - 18 months is the standard contract length for TalkTalk, with 12 months occasionally offered by promotion for the slower, standard broadband service. Even when offers are on, if you want to go for the fibre option you'll have to sign up for 18 months. 
Broadband.co.uk