TalkTalk Broadband Buyers Guide

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Fibre broadband with speeds averaging 36Mb or 63Mb with Speed Boost
  • Range of phone and TV inclusive options available
  • Wide range of boosts that allow you to customise your package
  • Home Move Service helps you move broadband when moving house

Need help choosing? Give us a call on 0800 0835042   Go to site

TalkTalk Fast Broadband
£17.95 for 18 months
£30.00 thereafter

No upfront cost when you sign up online

  • 18 months reduced price!
  • Truly unlimited usage
  • 11Mb average download speed
  • HomeSafe® online safety controls
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 0835042

TalkTalk TV Plus with Fast Broadband + Entertainment
£29.95 for 18 months
£46.00 thereafter

£50.00 upfront cost

  • 18 months reduced price + 18 months Fixed Low Price Plan
  • Truly unlimited usage
  • TalkTalk TV Plus box with catchup & on demand, record, pause & rewind
  • 12 months Fixed Low Price Plan
  • Save up to £152 compared to BT TV and Broadband over 18 months**
  • Enjoy up to 86 channels, 12 in HD
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 0835042

TalkTalk Faster Fibre
£22.45 for 18 months
£36.00 thereafter

No upfront cost when you sign up online

  • 18 months reduced price!
  • 38Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • HomeSafe® online safety controls
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 0835042

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Fixed price guarantee - broadband and line rental charges are fixed at the same monthly price for the full 12 or 18 month contract term
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Same benefits for existing customers - unlike many providers, TalkTalk offers the same packages to both existing and new customers
  • Fibre packages - 38Mb average download speed is available as standard, or you can upgrade to a package averaging 67Mb for an extra £5 if it's available in your area
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling
  • TV services available - affordable alternative to cable and satellite TV with more to offer than Freeview. TV Plus now also includes 30 premium channels as standard, including; Sky One & Two, FOX and Sky Sports News
  • All broadband products come with the award winning Wi-Fi Hub, and you also get one if you upgrade from a standard to fibre package
  • Home Move service - moving house made easy by using TalkTalk's handy service
  • Great Connection Guarantee - you can leave TalkTalk within your first 30 days if you aren't happy with the service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your phone package to TalkTalk. This may be a hassle for some, though others may find combining the bills for everything to be useful
  • No short fibre deals - you can only get TalkTalk fibre on an 18 month contract
  • Complaint levels - Ofcom figures show TalkTalk have customer complaint levels significantly above the industry average

† For a limited time only, TalkTalk are offering UK's lowest fixed price broadband when compared to major broadband providers. All plans have unlimited internet usage and your price is fixed for your contract length, giving you peace of mind. See TalkTalk site for further details.

Features at a glance

  • Download speeds average 11Mb for standard broadband and 38Mb for fibre. An optional 'Boost' increases fibre speeds to average 67Mb downloads

  • 12 month and 18 month contracts

  • Download allowances all truly unlimited

  • No upfront costs on some deals

  • Free technical and customer support

  • Parental controls with HomeSafe plus anti-virus protection

  • 802.11ac Super Router with faster wireless speeds at longer distances

  • Phone line included, with free calls between TalkTalk customers

2.6 stars
  satisfaction rating based on 9919 customer ratings since 2018-06-19. See more TalkTalk customer ratings and reviews.

Details last checked on 2019-06-13

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
TalkTalk Fast Broadband More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
18
months
£215 £17.95
£30.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk Faster Fibre More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
38Mb
truly
unlimited
18
months
£269 £22.45
£36.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk Faster Fibre Speed Boost More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
67Mb
truly
unlimited
18
months
£299 £24.95
£41.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Fast Broadband + TV Entertainment More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + TV box + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£359 £29.95
£46.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Fast Broadband + Entertainment More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + recording TV Plus box!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£409 £29.95
£46.00 after 18 months

£50.00 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Faster Fibre + Entertainment More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + TV box + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
38Mb
truly
unlimited
18
months
£413 £34.45
£52.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Faster Fibre + Entertainment More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + recording TV Plus box!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
38Mb
truly
unlimited
18
months
£463 £34.45
£52.00 after 18 months

£50.00 upfront cost

Go to site

Or sign up by phone
0800 0835042
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-06-13

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Customer Ratings Summary

  • Satisfaction
    2.6 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.5 stars

Based on 9919 customer ratings since 2018-06-19

Show all time ratings

Add your own review of TalkTalk

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
See my complaint letter... I have been literally ignored and fobbed off at every occasion - the worst customer service I have ever experienced.


"I am writing to let you know the experience I had with TalkTalk between the
6th of April and the 1st of May. As you will see, my wife and I have been
treated extremely poorly by TalkTalk and, after an arduous process have
simply been brushed off without so much as an apology or making things
right. I kept a note of my experience throughout and share it with you
below:

*6th April* - ordered broadband online with TalkTalk to be installed on the
23rd of April. No suggestion of any problems.

*10th April* - receive a text: "we are having to sort a problem with your
order before we can get you up and running. *Don't worry, we'' let you know
as soon as possible if there's a small delay to your go-live date.*" As I
was to find out, this was the first time TalkTalk lied to me, as my order
was already cancelled. Nobody told us this or mentioned anything about it
between that text and the 23rd.

*23rd April* (note, from this point on my previous provider has been
cancelled - I have no internet) - engineer booked to be in between 1 and 6.
At about 1 I logged into my account to check how to set things up etc and I
see a message saying, roughly - "you need to rebook your appointment with
an engineer". So, nobody had said anything to me, and now I am sitting at
home waiting for an engineer to turn up who never will. The online system
gave me a number and told me to ring it, so I did.

Customer Service Adviser 1 (15 mins) - this adviser told me to wait until
6pm and see if the engineer turned up. *Despite *the fact that my login
explicitly told me I needed to rebook, I had to wait until 6pm for nothing
to happen. So I waited all day and as expected, nothing happened. My day
was wasted for no reason and frankly, nobody seemed to care.

Customer Adviser 2 (15 minutes) - using the online chat function, this
adviser said there was nothing they could do to help and gave me another
number to ring.

Customer Adviser 3 (45 minutes) - eventually was told there was a problem
between BT OpenReach and TalkTalk. Something to do with TalkTalk putting in
their request late/not within the time window. I was passed onto another
adviser to rebook.

Customer Adviser 4 (15 minutes) - this individual told me that I can't
cancel and rebook without a 24 hour wait. So for no apparent reason at all,
I had to wait a full day before being able to rebook and start this process
again.

*24th April*
Customer Adviser 5 (15 minutes) - was called up to rebook and given a 10-14
day waiting period. No sense of urgency or recognition that I had already
been waiting since the 6th of April and now would have to wait until,
minimum, 4th of May (today). I was to be left with no internet this time
and TalkTalk didn't seem to care one jot.

*26th April*
I receive a text: "we are having to sort a problem with your order before
we can get you up and running. *Don't worry, we'' let you know as soon as
possible if there's a small delay to your go-live date.*" Identical to last
time, and again, I was to find out the order had already been cancelled and
nobody was going to tell us that. Lied to for the second time.

I log on and see the order has been cancelled and I need to phone up and
rebook (AGAIN). This would mean getting internet a minimum of 6th of April
(1 full month after booking) and I would still be sitting here without
access.

I phone the number I was given.

Customer Adviser 6, I lost count here (18 minutes) - After a long
conversation explaining the situation I was told "you need to rebook and it
will be fine". Of course, the events detailed above would make it obvious
to anyone that rebooking is not going to solve the problem. He passed me
over to rebook anyway. I believe during this time frame I also spoke to
someone on the tech team, but I really did start to lose track because of
being passed around so much. Again I was told that the problem here was
that TalkTalk had not passed something over in the time frame required for
Bt Openreach.

Customer Adviser 7 (at least number 7) - After 2 minutes the phone broke up
on their end. So I had to start the whole process and conversation AGAIN.
Called up again.

Customer Adviser 8 (35 minutes) - perhaps the only individual I spoke to
who was of any help. She said her name was Pam. She investigated the
problem because she listened to me and understood it was a recurring
problem that rebooking would not fix. I was told that now I would have to
wait up to FIVE days for the technical problem to be resolved. Pam and I
arranged a call for Wednesday 1st of May, she said she would be handling my
case and call me between 10 and 12 on the 1st.

*30th April*
Note: not the 1st of May. I get called by someone else, note: not Pam as
agreed. Lied to for the third time,

Customer Adviser 9 - There is a problem with the line that can be fixed, it
may take some time etc etc etc... note: this is a different problem than
the problem identified to me the last 2 times. So, essentially, nobody was
trying to fix the REAL problem until the 30th of April! I told Adviser 9
(Jerome, I think), that I couldn't wait any longer and I went back to
Virgin - exactly what I did not want to do and exactly why I hoped to
become a TalkTalk customer. I was passed over again to cancel.

Adviser 10 - No word of an apology just, "thank you and goodbye". (roughly
10 minutes for conversations this day).

So to summarise, I booked internet on the 6th of April for the 23rd. IF,
after the above shambles, I had still waited for TalkTalk to deliver what I
ordered I would still be waiting right now, because from the 30th of April,
the minimum booking time of 10 days would give me internet on the 10th of
May. So I booked internet on the 6th of April, and wasn't even guaranteed
to get it by the 10th of May - *34 days minimum IF the problem was fixed,
which I had no confirmation of.* This is shocking enough, never mind the 3+
hours I spent being bounced around TEN members of customer services, the
mixed messages (and frankly, lying messages telling me not to worry and
that I will be contacted, I never was), and the money I have spent on calls to customer services and the grief caused and the money lost to me without internet."
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland TalkTalk  
Though the broadband works well here the customer service is a nightmare. If you have any issues be prepared to waste hours. I originally rang them which was painful. I then went to using the chat feature but that seems to have got worse an worse. Spent two hours just trying to get one answer which in the end was a one liner! And once you want to leave you better book a day off work!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Beaumaris TalkTalk  
When it works its good. But it took a year for them to fix a problem of it dropping several times a day. In the end they offered me a paltry sum of compensation which included £20 goodwill - and this after spending probably 20-30 hours on the phone to customer services over the year. Switching provider despite cost of cancelling contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Surrey TalkTalk  
Difficult to put into words our total dissatisfaction with talktalk. Have had no usable broadband for sixteen days - internet generally very slow, but we've had particular difficulty with secure sites i.e. banks, credit cards etc. Impossible to log into due to incredibly slow speed. You'd think talktalk would want to resolve very quickly - right? Apparently not. Customer service non existent, constantly evading any responsibility, even though there is clearly a problem Nationwide, with talktalk outage currently shown across the entire country.
If you're considering a new broadband provider, avoid talktalk! Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dartford TalkTalk  
DO NOT JOIN TALKTALK. The speed of the broadband is usually slow very slow. My minimum speed guaranteed is 26.7mbps in reality is less than 15-10mbps. I’ve opened a complaint in February and today 16/06/2019 is still ongoing. My tv is buffering day or night there is no improvement whatsoever and I struggle not only to use WiFi but to each tv too. They don’t deal with customers like any other company in the Uk. You have to talk to them through the phone and when it comes to contact cisas to compliment about them they need proof in order to decide weather they don’t honour their contract.... etc. This should not be legal as for us as customers it is very very stressful and frustrating situation.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carshalton TalkTalk  
Absolutely disgusting company to deal with, atrocious customer service, lieing, untrustworthy, terrible service, constant internet down times and slow connection.... Once out of contract my bill rose 28 pounds per month to 48 pounds for an out of contract broadband connection. Stay away from these horrible, repulsive talk talk charlatans. Terrible connection and even worse service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancaster TalkTalk  
Worst customer service ever. Slow speeds that you are not promised.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Croydon TalkTalk  
Not a good service. Emails a constant problem.
Speed you are promised is not what you actually get.
Call centre not helpful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Gravesend TalkTalk  
Terrible service, Terrible company, Avoid at all costs, they just do not care about customers and they are technically incompetent
Norfolk TalkTalk  
Absolute bunch of con artists. Appalling customer service - can't even provide an invoice for a late payment. I'd rather pay twice as much to never have to deal with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bristol TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Laptop and phone

Are broadband bundles or standalone deals right for you?

Posted on 2019-04-11 14:01 in Features EE Hyperoptic TalkTalk NOW Broadband BT Sky Virgin Media

Is it better to get your broadband, TV and phone services as part of a single bundle from the same provider, or should you shop around for the best standalone deals?

Is it simply a question of convenience versus flexibility? And does one work out cheaper than the other?

Let's take a look.

What kind of bundles can you get?

There are three types of broadband bundle. Where providers offer more than one you might see them described as triple or quad-play providers.

Broadband and call bundles

Most broadband services need you to have a traditional phone line, the price of which will be included in your broadband bill. Many providers - even some of the smaller ones - make the most of this requirement by offering you a call plan as part of a bundle. You can add off-peak, Anytime or International calls for a few extra pounds a month. If you don't add a plan the price for any calls you make just gets added to your bill.

Even some providers who don't require a landline will still offer you call bundles, and that can work out cheaper even if you don't intend to use them. For example, Virgin Media's broadband with phone options are cheaper than just standalone broadband for the offer introductory period of. After this, it goes up by £2 a month, but you always have the option of ditching the phone portion at the end of your minumum contract, or some people might consider the extra £2 worth it for extra piece of mind in an emergency. Of course, this isn't always the case, as with Hyperoptic who charge more for a phone bundle than they do for a standalone product. But it's worth investigating to see whether a potential provider requires a landline or not, and if you can make a saving by getting calls bundled in.

Broadband and TV bundles

Broadband and TV bundles are the next most common types of deal. These are generally restricted to the bigger name providers like Sky or BT, and can give you access to premium TV channels that show Premier League football or the latest movies. But beware, they aren't all like this. Some TV bundles, such as the basic TalkTalk or Virgin TV deals, don't offer many more channels than you can get with Freeview. You get a set-top box that lets you record or pause shows, but doesn't include any pay TV channels unless you choose to upgrade. Take a look at our guide on the cheapest ways to get pay TV for the full lowdown.

Broadband and mobile bundles

The other type of deal you can get is a broadband and mobile bundle. Again, these are rarer. Your options are split into two groups: either money off your bill, or a bonus added to your mobile plan, usually in the form of a bigger data allowance. The good thing about the latter is that you can add it to an existing plan if you're already a customer, without needing to take out a new deal.

How do the prices compare?

So how do the prices of bundles compare to buying all your services separately? And do they work out cheaper? Well, it's complicated. When you compare like-for-like services, bundles will usually give you a decent saving. But if you're willing to make compromises on what you need, they might not be the best option.

Here's an example. Let's say you want to sign up to Sky TV.

As of April 2019 you can get Sky Entertainment with 63Mb Fibre in a bundle from Sky for £42 a month. By contrast, if you took the cheapest fibre deal with an average 63Mb speed, from TalkTalk, plus the same Sky Entertainment package from Sky it would cost you a total of £47 a month. It's the same story for different speed broadband, and when you add more TV channels the gap increases further.

Bundles are cheaper when you compare like-for-like services. But - and there's always a but - it isn't quite as simple as that.

If you take that 63Mb TalkTalk Fibre plan and add a NOW TV Entertainment Pass instead of the Sky subscription, the monthly price plummets to just £33. In fact, add the NOW TV plan to Sky Fibre and it works out £7 a month less than the Sky bundle.

What gives? The important thing here is to compare the small differences in the services you're getting. NOW TV is cheaper and gives you the same channels you get through Sky, but it's also a far less premium service. You can't use it to record shows, access red button services, watch 4K broadcasts, or plenty of other things.

In summary: if you want the full monty, a bundle will almost always be cheaper. But if you're willing to shave off some of the extras, you might be able to make savings by buying separately.

Are bundles right for you?

Money aside, the big selling point of bundles is convenience. A bundle gives you one contract, one bill, and one customer service department to deal with. In most cases you'll be able to renew at the same time, too. And you could argue that getting all your services from the same provider will give you more leverage when it comes to negotiating the best deal. The more you pay, the keener they'll be to keep you.

But buying standalone deals has its merits, too. You get more choice, for a start, since there aren't many triple or quad-play broadband providers. And more flexibility, which lets you pick up a faster broadband package than your chosen TV provider can offer, for example. Plus, there's the possibility of taking shorter deals. Sky TV comes with an 18 month contract, Virgin 12 months, and NOW TV just 30 days.

Call plan bundles are the easiest to decide upon. Lots of us don't even have phones plugged into our landlines anymore, so don't need them. But if you make a lot of landline calls - especially international calls - then go for it.

For TV, make sure you know what you want before you sign up. For the full pay-TV experience a Sky or Virgin Media bundle will work out cheaper. If you just want a few extra channels, like from NOW TV or the handful of premium channels offered by BT, a standalone deal might actually work out better.

And as for mobile, keep an eye out for indirect savings. Sky TV customers, for instance, are automatically eligible for unlimited free calls and texts, which means they only need to pay for a data plan. The cheapest they offer is just £6 a month - almost certainly less than you're paying at the moment. EE give 5GB of mobile data to their broadband customers each month. This won't show as a saving on your broadband bill, but is likely to enable you to switch to a much cheaper mobile plan and make your savings there instead.

The main thing is to know what you need and how much it will cost you separately. The you can compare it to how much an equivalent bundle will set you back. Use our comparison tool to find your perfect broadband bundle to get started.

Comments

Broadband compensation

Automatic compensation for loss of broadband service goes live from today

Posted on 2019-04-01 16:56 in News TalkTalk Zen Plusnet BT EE Sky Vodafone Virgin Media Hyperoptic

A new voluntary code introduced by Ofcom goes into effect today. This scheme means that the broadband providers who have signed up will have to reimburse customers in the event of their broadband or landline phone service being down for longer than two days. Here's what you need to know.

The compensation you can expect

  • Delayed repair following loss of service - if a fault takes longer than two days to fix, you can expect £8 for each day after that period that your broadband is not repaired
  • Missed appointments - if the engineer does not turn up or your appointment is cancelled with less than 24 hours of notice, you can expect £25 per missed appointment
  • Delays with the start of a new service - if your broadband does not go live on the agreed date, you can expect £5 for each day of delay, including the missed start date

Homes and small to medium businesses who choose to use residential broadband are eligible for compensation on this scheme, and you should only need to report the fault for compensation to be paid out automatically.

To qualify for compensation, faults must not be of your own making (for example, your problem is down to your own wiring and equipment, you shove a spade through a vital cable on your property, or you're not at home for an engineer visit). You're also due compensation in the event of extreme weather causing problems and third-party incidents that contribute to the delay of repairs.

The providers taking part

Originally BT, Sky, TalkTalk, Virgin Media and Zen signed up to the agreement back when it was proposed in 2017. Since then EE, Hyperoptic, Plusnet and Vodafone have also signed up, accounting for more than 95% of broadband and landline customers in the UK. While most of these providers will be participating in this scheme from today, Hyperoptic and Vodafone will start automatic compensation later this year, and EE should be ready to do so next year.

Find more information in Ofcom's press release.

Comments

TalkTalk Broadband Buyers Guide - Is TalkTalk right for you?

Can I get TalkTalk?

TalkTalk's broadband services are available to more than 25 million homes across the UK.

TalkTalk's low cost network area is the largest in Britain. This means that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

For fibre, TalkTalk use the fibre-to-the-cabinet (FTTC) technology provided by Openreach. This has wide coverage, of more than 95% of UK homes. TalkTalk will only sell their fibre services to customers whithin their low cost network area, but since there's a significant overlap between fibre and LLU areas, only a small percentage of homes will not be able to sign up.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk offer two main broadband packages, with a third, faster deal available in limited areas.

The core offers are:

  • Fast Broadband - standard broadband with average download speeds of 11Mb 
  • Faster Fibre Broadband - a basic fibre deal with average download speeds of 38Mb

If it's available in your area you'll also be given the option to choose the Faster Fibre Speed Boost deal. This has average speeds of 67Mb. You'll be told if this is an option for you when you sign up.

In all cases the deals include line rental in the price - there's no option to buy TalkTalk without it. The packages are fully unlimited, so you can download as much as you like each month without risk of being slowed down or restricted. The deals also all include TalkTalk's fixed price guarantee, with no mid-contract price rises.

While it's always good practice to shop around when your broadband contract comes to an end, TalkTalk is one of the rare suppliers to offer the same deals to existing customers as new ones. In addition, if you're an existing customer and you choose to upgrade from the Fast Broadband package to fibre, you'll be upgraded to the smart new Wi-Fi Hub, too.

If you want triple-play services, you can pick up TalkTalk TV as well. Read on for details of the packages you can get there.

What TalkTalk TV deals are available?

TalkTalk has two basic TV packages that come with your choice of broadband service. They offer over 80 channels, and you can add or remove more on a monthly basis.

The two deals are essentially the same, but come with a different set top box:

  • Broadband (either Fast Broadband or Faster Fibre Broadband) + TalkTalk TV + Free TV Box + Entertainment Boost - this comes with a free box that gives you access to on-demand services like iPlayer, plus the ability to pause and rewind live TV
  • Broadband (either Fast Broadband or Faster Fibre Broadband) + TalkTalk TV + TV Plus Box + Entertainment Boost - this comes with an enhanced box for £50 that gives you the same as above, plus the ability to record up to 180 hours of TV

Both TV packages include 80+ Freeview channels, with 15 in HD, and over 30 premium TV channels including Sky One and FOX. You also get full access to on-demand and catch up services like iPlayer, and can add Netflix as well. 

They're available on 12, 18 and 24 month contracts. TalkTalk's fixed price guarantee only applies to the broadband part of your deal, so the amount you pay for the TV service may change.

In addition to the basic package you can add more premium channels through a range of flexible TV boosts. These include:

  • Kids: 10 children's channels, including the Disney Channel
  • Sky Sports: the full range of eight Sky Sports channels, giving you 126 live Premier League football matches and much more
  • Sky Cinema: 11 film channels and over 1000 movies to watch on demand
  • Sky Sports and Cinema: Sports and Cinema at a lower price than if you bought them separately
  • BT Sport: more sports action, including exclusive UEFA Champions League coverage
  • Asian: four channels offering the best of Asian entertainment

All of these boosts are on 30-day rolling deals. You can add them whenever you want and cancel at any time. 

Which package should I choose?

TalkTalk's packages have the same terms, so your choice comes down to what speed you need.

Smaller households, or those with less demanding requirements, may find that the Fast Broadband packages offer sufficient speeds. If you use the internet mostly for browsing, email and social networking, and maybe one user watching Netflix or iPlayer, then the 11Mb average speed offering could be fast enough. However, speeds are affected by several factors including how far your home is from your nearest telephone exchange. Make sure you base your decision on the real world speed estimate TalkTalk provides you.

For larger households, or those that want to use the internet for constant streaming, gaming or downloading, a fibre plan is likely to be more suitable. If the 38Mb average speed still doesn't seem like enough, TalkTalk offers the option to upgrade to a service with 67Mb average speed if it's available in your area.

Other factors to consider are whether you want to add TV services to your plan. Your options here are for the basic Freeview channels with a box that enables you to pause and rewind shows, or for a premium package with the ability to record shows as well as access on-demand services. In both cases there's also the option to add premium channels without long-term commitment. Your subscriptions renew every month and you can cancel whenever you want.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wi-Fi Hub - All customers signing up to TalkTalk's broadband packages receieve an award winning Wi-Fi Hub supporting faster connections at longer distances. It's also free for existing customers who upgrade from standard to fibre.
  • TV box - Opt for one of the TV or TV Plus packages and you get a TV box that enables you to pause and rewind live TV, access Freeview channels, and add your own choice of Premium services. On the TV Plus box you can also record 180 hours of shows, and access a full range of on-demand content. The standard TV box is usually free, while the TV Plus box costs £50.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. 
  • Home Move service - TalkTalk provide a Home Move service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move service guide.
  • Free landline calls - All landline calls between TalkTalk users are free.
  • 24/7 tech support - Technical support is avaialble by phone 24/7, and customer service lines can be accessed between 8am and 8pm.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fixed price guarantee - All of TalkTalk's broadband deals come with a fixed price guarantee, meaning no mid-contract price rises. However, note that this applies only to broadband. Any other services you take, like TV, are not covered by the same terms.
  • No upfront costs - Sign up for Fast Broadband and you won't have to pay anything up front.
  • Wi-Fi Hub - Get the award winning, 802.11ac compatible Wi-Fi router with both standard and fibre broadband deals.
  • TV Boosts - You can add more premium TV channels to your TalkTalk TV plan on a month by month basis, including Sky Sports and Sky Cinema. This can be a good way to save money on pay-TV. For instance, if you only want to watch the football, you can sign up between August and May, then cancel when the season ends.
  • Low costs - TalkTalk has some very competitive prices that help it to rank among the cheapest big name providers. The fixed price guarantee makes them even more competitive.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • High complaint levels - Ofcom figures for 2018 show that TalkTalk had the second highest number of complaints among the major broadband providers. Complaints for their landline and TV services were also above average.
  • Long contract lengths - 12 months is the minimum contract length for TalkTalk, and even that's only available with the slower, standard broadband service. If you want to go for the fibre option you'll have to sign up for 18 months. 
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