2,278 Customer Reviews over 57 pages
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2014-01-02
- Comments
-
I have been with O2 for few years, using their up to 8mb unlimited service. Have been getting around 6.5 to 7.2mb download speed and true unlimited, uncontrolled downloads. Have been so happy with the reliability of this service that I avoided switching to BT infinity even though I loved the idea of 78mb speed. I did have occasional issues with streaming videos, but not significant to leave O2.
Just recently Nov 2013, O2 sold their broadband customers including my own, to SKY. Thats when the problems started. I do not trust SKY from previous dealings but thought I would give them a go! big mistake I may add.
They started by trying to sell me additional stuff that I did NOT need or want. Then they told me that I am getting a good deal on their usual monthly charges by more than doubling my subscription charge. I would not have minded paying extra for an honest provider with a good service. I would have paid O2 the extra money should they have asked, in reality they even gave me a discount few years back (£4.75 monthly charge).
I immediately noticed variation in speed. I then checked the speed and found that I am getting from 0.5 - 2.2mb. All that has changed is the provider, nothing else physical has changed. They restricted access to P2P sites.
When I requested my MAC code, they started by threatening me of a 12months contractual agreement that I never signed with them. They claim that by allowing the switch from O2 to SKY that I had no control over, I have in fact agreed to stay with SKY for 12 months. Ha Ha Ha, thats how I reacted (see you in court!!!).
I have now taken action to switch back to BT and give them a second chance. I am expecting to pay £27.00 per month now, but will gladly pay that just to get rid of SKY.
Lets hope they live up to their promises, otherwise am out of there also. There are lots of options out there I people should reward honest providers by joining them and avoiding SKY at all costs.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-01-31
- Comments
-
If i could give less than 1 star I would. It has been 3 months now and it is the WORST internet connection.. Many many problems with speed , and customer service(some of them are soo rude). Today in a span of 20 minutes the router reset itself 4 times!!! This is unacceptable. Definately changing broadband this time.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2021-08-06
- Comments
-
The worst Internet provider in the UK. Inconsistent, slowest speed, worst service. This deserves no stars. The UK is a 1st world country whereas this provider is a 4th world country provider. I'd rather kill myself than use this WiFi ever again.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2014-06-18
- Comments
-
Connection is constantly being cut off, avoid at all costs, if you make one decision today make sure you decide not to join sky, the supposed 'fast and reliable connection' is non existent,IT IS ABYSMAL.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-10-28
- Comments
-
I have been with sky for a number of years now, I used to praise them but recently my views have changed. My upload speed is crap, my download speed is poor, and everything is crap about them. The customer service is top notch, very friendly staff and seem to know what they`re doing.
The hardware on the other hand, router, micro filter, etc. VERY POOR, Heres an example, within the hours of 21:00 and 00:00 ( I should be in bed but I have insomnia) I have disconnected 8 times, I have even written the times down im that sad, but in all fairness, if your paying out of your butt for internet, you should get a better service.
I suggest everyone avoid sky, they were once the best, n now the worst. I am considering changing very soon. So good luck to anyone who considers them!
Best post this before my connection goes again..
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2018-04-25
- Comments
-
Genuinely never had worse broadband in my life. Constant cutting out, always dropping below fiber speed, never get signal around the house on WiFi.
If you play games online, don't bother.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2016-08-04
- Comments
-
We have been a sky customer for over 27yrs. I phoned those 2weeks ago to see if they could help me about a tree that got so bushy it was stopping my signal. The man on the phone said to me it is best moving over to having fit sky Q. The Engineer was book for the day I was of work and time. I sat in all day to have a phone call saying, sorry can’t get to you today as over worked. I was thinking he make it the next day or so but no was told the earliest it be will be the week after as he got so much on putting new customer on sky. They could not have been more unhelpful. I had to pay the £149 for this to be fitted to. When I phone up to asked as why this could not have been done sooner i was told i could cancel which i did, but my payment will be sent back to me in 3 to 4 days which after a week got an e-mail saying it be paid in 3 to4 days’ time again but they take next month’s payment out as well. I have now cancelled the phone broadband and sky altogether now, as the customer service is that bad and I was not getting a full service any way now. I definitely would not recommend sky to anyone. Totally useless, unhelpful and ungrateful towards loyal customers.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2018-02-10
- Comments
-
customer service very good but broadband terrible
- Location
-
- Location
- manchester
- Reviewing
- Sky
- Date
- 2015-05-26
- Comments
-
Have had months and months of the broadband cutting out done every single check they ask but still they would not send out an engineer. They eventually said oh! you need a new router that's £65 we told them no way their equipment and if faulty their job to replace or breach of contract they then offer the router for just under half price. Stuck to my guns said no way eventually router for the cost of postage £6.95 still stuck to our guns and said no! After this they then put me onto a manager thousands of miles away still, with crap English.
They then do more checks online, now it is not the router but still refuse to send out an engineer.
Long and short we signed up to another ISP and low and behold the crummy 3mbs drops to an average of 1.5mbs and even as low as 0.5mbs we are approx. 1 mile from the exchange so no reason not to be close to the " Upto 17mb speed".
Stay clear of this company they are total garbage.
Broadband that keeps disconnecting sometimes 5-10 times in an hour is not worth even having if it was free never mind actually paying for it.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2019-03-23
- Comments
-
Sky broadband is a scam. 90% of the time you are "connected, no internet" or "limited connection"
Not only are you constantly unable to use the service you pay for but the helpdesk staff are unable to assist in anything that isn't part of their script. I am sick of phoning up and repeating for the 1000th time it's not the micro filter.
Sky broadband is a scam. They advertise and charge for a service they are clearly unable to provide
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2017-12-16
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2016-05-09
- Comments
-
Great service, having slow speeds so called up and spoke to a very friendly guy. Ran through some checks and all ok with the line so he went through changing the wireless channel with me and it's worked! Really quick and easy to resolve with lovely staff, after all things do go wrong but it's how it's dealt with that matters.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2016-09-15
- Comments
-
I moved last month from my beloved Plusnet to Sky Broadband and Talk. I need my head feeling. First off, my order was placed but it stated four weeks to install/activate. When I rang and queried this, the lovely lady on the phone said something like 'no problem, I'll just cancel your order, re-start your order and get what's called a 'cold line' installed within two days'. Yippee I said! Four weeks later, the line was installed. Shocking. So a total of two weeks without a phone line and broadband. And now, a week in, the line never achieves more then 3mbps...! Its currently 2.20mbps. Plusnet, 8mbps or more, constantly. Sky states it takes 10 days for it to 'settle'. Er, what?! Just stick it to the maximum the line allows! This is 2016, not 1916! Man has walked on the Moon, yet you take 10 days to sort the line out?! Oh, PLEASE! Plusnet, ALWAYS, from DAY ONE, constant 8mbps or above...! I regret the day I left Plusnet. Regret!
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2023-12-05
- Comments
-
Without doubt the worst service received. We have been without connection for 5 days and have around £50/month worth of services unusable due to these idiots. Shocking service.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2018-12-12
- Comments
-
absolute donkey crap, took about 10 minutes to post this review. Slowest thing in the world, be better off sitting outside maccies with my computer whenever I need to do somet
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2016-04-09
- Comments
-
DO NOT use Sky for your broadband. Their customer service is shocking! After trying to cancel our account due to moving home we have had nothing but problems. From Sky cutting off the internet in error for 2 weeks, taking over a month to process a refund for an over-payment (caused by their error) to refusing to refund the 'goodwill' gesture they gave for their mistakes and every time you speak to an advisor there is a different response.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2024-03-16
- Comments
-
So as some of you may know from my last review until recently I was an EE customer and then I left them after poor customer service. Little did I know how far further one could fall if they went to Sky.
So here is a fairly succinct timeline for you all to see how Sky treat thier customers
28th February I transfer to Sky and am promised three things in the contract
-Broadband Sky Stream and Netflix Standard with No Ads at £47
-That Sky would cover the api rise or it would only cost £1 or £2,
-That I could have six months apple tv for free with Sky.
After the call I noticed I hadn't been put on the Netflix standard no ads at £47 but rather the Netflix with ads at £43. I called up and they said okay we'll get it you for the price agreed don't worry about it.
So on Monday the 11th of March I got my puck and my router from Sky and go to fix my Netflix to the without ads tier but now all of a sudden it's not £4 more at £47 as the guy originally said now it's £6 more. Also they didn't offer Apple TV and hadn't since before Christmas so that was a lie also my inflation rise was now going to be £5. All three were lies or as they have called it misinformation. I wouldn't have agreed to the contract with those terms.
Anyway I spoke to a man on Monday about all this he said he would sort it out and that he thinks the reason I had been left on the 43 contract was because the guy knew he couldn't actually give it me for 47 and said he was annoyed there were no notes on my account either. He said the manager would review the cal the next day and then I'd hear back by Thursday. So nothing on Tuesday and then I call for an update on Wednesday the 13th March, I spoke to another chap who proceeded to say gaslighting phrases like I am sorry you feel that way and in your opinion sir and patronize me and threat me like a child.
The first man called back on Thursday the 14th and said that the manager had listened and agreed that on two of the points had been misinformation, they said that the manager had heard how I was not told about the inflation stuff and thought there was nothing wrong with that. So that says a lot. Anyway, he had clammed up since Monday and said what he said on Monday about the guy behaving incorrectly was 'conjecture'. I then Spoke to a third guy who said he could see some stuff had gone on and that he would get the manger to look over everything and call me on Friday the 15th March. I then had my first interaction with the customer priority team and spoke to a nice guy who asked me to lay out my terms for resolution I did, they were thus
-I wanted them to pay the extra on the Netflix, they agreed to that
-I wanted them to credit me the inflation rise to cover that promise, they never agreed to that
-I wanted another Sky service for 6 months to cover the apple tv, they really didn't like that
-I wanted compensation for all the above, they offered £20.
Anyway, on Friday 15th March I awaited a promised call it never happened, I called them and asked what had happened they offered very little explanation and said maybe the agent was busy. I had waited in between the 6-7 timeslot for them but nothing. I then spoke to another guy who didn't care about my complaint at all, said he couldn't help me and the proceeded to tell me off and imply things were my fault.
Then I spoke again with the customer priority team and spoke to a woman who said she was terribly sorry about all the things that had happened and that I would get 2 calls on Saturday the 16th March one from the managers and one from the priority team again one was scheduled for all day the other between 6-7. So I waited.
Saturday the 16th March. I never got a call from the managers just one from the priority team woman I had spoken to on the evening of the 15th she gaslit me and said it was never being considered by a manger and that they were never supposed to call me despite her saying the night before they would. She also said my terms of resolution which her colleague had said was reasonable were impossible and they would be generous to give me £20. She dared me to take them to court, or that seemed her implication,and repeatedly said no fraud/miss sell had been committed despite the fact I was promised things they couldn't deliver on, they closed ranks at that point. I then spoke to a guy who could offer me no further advance or resolution then they'd give me the money for Netflix (the 2 extra) and then £20 as a good will gesture however if I went to the Ombudsman or some third party they would take that away.
I have now had a deadlock letter from them and in the process of changing to a new provider (the third in a short space of time).
Sky don't care about you they will say misinformation to get you to buy a contract and then not take your seriously when you complain.
AVOID AT ALL COSTS
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2016-10-24
- Comments
-
Overall the service was meh, ok, nothing special but beige.
The I had to contact Sky 'customer services'. . . How to take a bad situation and make it worse.
Here's your top 10 for how not to deal with a complaint.
Start off by having the customer have to call repeatedly and spend 30+ minutes on hold.
Then finally when they do get through.
1. Do not have the facts at your disposal,
2. Read from a script which does not address the facts,
3. Fail to respond to a pre-action protocol letter,
Well now I've issued proceedings against Sky (£25 via Money Claim online I'll get to talk to a 'grown up').
PS when you get sent the un-served claim form and particulars of claim,
1. .Don't send a letter addressed 'Hello Thomas' at least try Dear Mr O'R or Dear Sir.
2. Don't advise me about Ombudsmans Services Communications as if this is similar to an Ombudsman's scheme like the Legal or Financial Services Ombudsman etc. It is a company limited by guarantee which charges the company's who subscribe a fee for their services and as at their last filed accounts has a reserve of £1.8M.
Now I'm not suggesting the company are not independent or biased but the presentation of the Company without reference to their Ltd statement is, in my view poor.
Further the use of the definitive article in the statement 'It is for the Ombudsman Services Communications to decide if they can investigate' is potentially misleading as there likely to be other ADR providers and as such Sky should use the indefinite article and also there is Offcom, a body with statutory powers.
Now I must get a life before the wife comes down and tells me to grow up and wait for the AoS / Defence & etc.
PS Sky, if you're reading the claim reference is C7Qz4P4M in the CCBC, date of service today.
- Location
-
- Location
- Manchestet
- Reviewing
- Sky
- Date
- 2018-02-28
- Comments
-
Consistently poor broadband speed which drops out at a moments notice. Highest speed I've ever seen is 3mbps, but I am consistently on 1mbps or less.
- Location
-
- Location
- mansfield
- Reviewing
- Sky
- Date
- 2016-03-12
- Comments
-
Awful broadband speed less than 1mb upload and less than 2mb download speed. Tried contacting sky about the issue and continuously get fobbed off about improvements in the area, well it's been like it since I moved in, 2 and half years ago. Poor service and poor customer care.
- Location
-
- Location
- Marlow
- Reviewing
- Sky
- Date
- 2018-03-21
- Comments
-
I am most impressed with Mickey from OpenReach who sorted out a mess today 21 March done by another engineer (not OpenReach)
He was dedicated coming twice (it getting late the first day) and sorted everything my wife were expecting
Tony
- Location
-
- Location
- Martock
- Reviewing
- Sky
- Date
- 2023-02-24
- Comments
-
AVOID, do not use this company, the voice hub is worse than useless and I have lost 1000's of £'s worth of business. You can not tell if it is working or not other than not receiving calls like normal!
- Location
-
- Location
- Marykirk,Aberdeenshire
- Reviewing
- Sky
- Date
- 2018-12-31
- Comments
-
I am with Sky and supposed to be on fibre cable.The fibre cable only goes to a distribution box some miles away from my property.I am only getting a speed of 6.4,Sky say the only way of increasing my speed is to cancel my contract with them and take on a new contract,losing my existing land line number and having to have a new number,while they reconnect me to another cabinet,considering I have been a customer for 5 years ,I think it is unacceptable,as I signed up for fibre broadband with the initial contract.Regards P. Lidster
- Location
-
- Location
- Matlock
- Reviewing
- Sky
- Date
- 2017-06-14
- Comments
-
All icwanted was a quick switch from By to Sky , I was connected after 10 days, very inconvenient, stressful, engineer came out .... I only wanted/needed unlimited sky broadband, as it would/should have been £57.50 a month but I now pay £70-81. With fibre unlimited, t.Only myself uses it so no need for this, am very dissatisfied with how they have treated myself. I have tested the speed a couple of times and its not fast as my By broadband
- Location
-
- Location
- maybole
- Reviewing
- Sky
- Date
- 2015-09-25
- Comments
-
Awful. Took 3 months to connect me. No apologies nothing. Been connected for one month now there's a fault. Have to wait 5 working days for BT to fix appalling. Speed ok. Customer service crap.
- Location
-
- Location
- McBride
- Reviewing
- Sky
- Date
- 2015-10-23
- Comments
-
I wouldn't recommend this to my worse enemy, probably because I can't send them an email to contact them online in the first place 99% of the time. The main question is where to start. Sky Boardband stop working from time to time every week or so for a couple of hours, normally involves a lot of fiddling around to get it back up. Constant disconnects and the ping, download/upload speed is just so bad, I know it goes "up to XY" speed but to have 15 times less constantly in just ridiculous. So that is BB speed/reliability out of the way with. Tried phoning up, once waited 2 hours on the phone to come in call. gets some foreign woman on, said hello and after she said something I said could you repeat that please because I didn't understand, hung up because she though I was being racist. Second time In waited 10 minutes less! (baby steps I guess) got some guy who had static at the end of his phone, said hello and he couldn't hear me so he hung up. Third time the next day I finally got someone, went through the very basic steps "try turning it off and back on"... yes, everyone one and their mother has done that. Then after some more obvious "do this and that" they finally said they would call me back at X time later on that day. Never did. Probably the worse internet provider there is and I can't break the contact yet so I am stuck with this garbage. Great...
Edit : My current download speed is 63kbs.... Taking me forever to download a simple word file..
- Location
-
- Location
- medway kent
- Reviewing
- Sky
- Date
- 2018-05-14
- Comments
-
I am afraid that the broadband quoted minimum speed of 2mbs is not achievable at my location and I regularly only get less than 1mbs.
- Location
-
- Location
- Merseyside
- Reviewing
- Sky
- Date
- 2017-09-17
- Comments
-
Absolutely shocking service internet doesn't connect im going through 20 pounds worth if data a month or more had engineers out etc they talked me into getting fibre but that will take 4 weeks so im paying for sky that doest work and data in having to use its a noke i wouldnt recommend this company to anyone!!!!!!!!
- Location
-
- Location
- Merseyside
- Reviewing
- Sky
- Date
- 2016-11-28
- Comments
-
Installed Sky Q TV, phone and broadband in the summer. Issues with all 3 services from start. Phone not working at all and broadband slow. It took me hours on the phone before they sent out an engineer but even then phone fixed but speed still slow. More hours on the phone and technician eventually got me to download and time a file through a hard wired connection to test my speed, which I timed at 67 seconds but they claimed was only 45 seconds. A blatant lie. Resorted to writing letters but refused to send engineer out again, claiming speed test at their end was fine despite receiving only half advertised speed. TV box still crashing on daily basis.
- Location
-
- Location
- Merseyside
- Reviewing
- Sky
- Date
- 2014-05-03
- Comments
-
Sky Broadband is without doubt the most abysmal internet service I have ever had. I signed up to Be Internet about 6 years ago (having read their Which review) and never had any problems with them. Recently they were bought out by Sky and I received letters telling me when my service would be transferred over. I was a little apprehensive, having read the Which website review, which revealed that Sky came 11th out of 12 suppliers for customer satisfaction.
A day or so after the transfer, I began experiencing internet outages two or three times a day and my ping rose from its usual 50-60ms to around 159ms. Download speeds were also awful. I was supposed to be getting 10-15mbps and if I were lucky, I'd get 100k/s (a tenth of the speed) on a good day and with a following wind. Then I received an email confirming that my monthly fee would be £30 (with Be it had been £17).
So I rang their customer services to complain about the jump in fee and the poor signal and to request my MAC code. Their advisor was very professional and explained that the reason for the monthly fee of £30 was merely because this was a first payment to Sky for being transferred over to their service and it would return to £17 per month thereafter. She put me through to the technical support, who told me that Sky were running a test on the line so my signal would be going up and down for about tne next 4 days but should settle down and return to it's previous levels.
My signal didn't improve. In fact, if anything, it got worse. More disconnections and streaming video was pretty much impossible.
5 days later my MAC code arrived and - in the same post - an itemised bill from Sky which revealed that my monthly internet fee was actually £12 for the broadband. The remainder of the £30 was made up of surcharges for not having Sky Talk and Sky TV included in my package!!! So effectively Sky were charging me for NOT having a product. I'm surprised they didn't chuck in a charge for not seeing the latest X-Men movie.
I immediately used the MAC code to subscribe to Zen (which I'd selected from their Which review). The next day, I get a phone call from a Sky customer sales advisor expressing sadness that I was leaving and asking the reasons (which I explained) and then asking me to hear what they could offer me - which included offering broadband for only £12 a month (he must not have realised I'd read my itemised bill) and significant discounts for my continued loyalty which he assured me - as a longstanding customer - I'd lose if I left them. I explained that I hadn't actually joined Sky by choice, I wasn't a long standing customer and he could give me the broadband for free for all I cared but I still wouldn't want it because it was so unreliable). He seemed genuinely perplexed that I'd happily pay MORE to leave Sky and go to a more reliable ISP.
The next 3-4 days were a trial as the Sky service continued to be abysmal. Then on the Friday, the signal changed over to Zen and - what do you know? - my signal improved immensely, my pings dropped from 160ms to 50ms and my download speeds went through the roof. I had a slight hiccup with the new router they sent me but I rang their technocal support team and their advisor talked me through how to set up my existing router to do the job until their replacement came. I haven't had any problems since and I couldn't be happier.
As to Sky broadband? I can say with conviction "NEVER AGAIN!"
- Location
-
- Location
- Merthyr Tydfil, South East Wales, UK
- Reviewing
- Sky
- Date
- 2010-11-25
- Comments
-
Just recently switched to Sky from Plusnet.
Had a great services with Sky before but was unable to get it in my new area, switchover took less than 10 days and now I'm flying.
They've beat all other suppliers hands down, including BT at £12.50 a month and a 16.5 Meg connection (which is way above the national average & double what I had with Plusnet) I'm a happy chappy! lol
Would recommend for any area! Unless your lucky enough to get cable or fibre!
- Location
-
- Location
- middlesbrough
- Reviewing
- Sky
- Date
- 2018-06-02
- Comments
-
Pure waste of time i have been with sky now over 11 years, got the new sky hub broadband and never had anything but issues, today i rang them to be told the advisor would call me back in 10/15 mins..!! hour later i ring them there closed.
I pay easy £120 every month and ends up costing me more when everyone in the house runs out of data because the service i pay sky for does not work..!!! It’s a pure joke, i then get a text to say new router that i ordered is on its way? i didn’t order anything i’m waiting on a call back..!!! Fair to say i’ll be leaving sky tomorrow.
- Location
-
- Location
- middlesbrough
- Reviewing
- Sky
- Date
- 2015-07-08
- Comments
-
had sky broadband over 3 years never had a problem.
Have now upgraded to fibre un - limited which isn't as good as expected but with no hassle been compensated with a good 12 month deal Always excellent customer service If your on Talk Talk with them just dial 150 from your home phone and straight through...FREE
- Location
-
- Location
- Middlesbrough
- Reviewing
- Sky
- Date
- 2019-02-07
- Comments
-
Beware before taking out a contract!!! I recently switched from talk talk to sky as it was a better deal. As it is the same line I knew I would get the same speeds and they had never been a problem so thought, why not? It turns out that the router included is terrible and has a lot of interference! To the point where I cannot receive signal in parts of my (small) house. As a result I use my mobile data (also sky) and need to buy extra data every month. This obviously suits sky as they are receiving more money! Don’t bother calling the tech team as they will put the phone down on you as soon as they realise you can’t be fobbed off, you then cannot leave sky without penalties as you haven’t gone through the tech team. How convenient that I spent the. Best part of 15 minutes on the phone with them but nothing was recorded on my account? Sky employ sneaky tactics to keep your custom.
- Location
-
- Location
- Middleton
- Reviewing
- Sky
- Date
- 2024-03-21
- Comments
-
The women I spoke to was so lovely she helped me more than I expected and spoke to me with such a lovely manner so to who I spoke to thank you so much
- Location
-
- Location
- Middlewich
- Reviewing
- Sky
- Date
- 2018-03-07
- Comments
-
AVOID SKY AT ALL COSTS.
The WiFi would cut off a few times a day and you could t connect more than 2 devices without it’s going snails pace.
They charge us £1300.00 all in all for a year of tv and broad band? ...... obviously not worth it.
Then you get through to a sky agent that’s supposed to help you.. turns out to be a right arrogant and cocky so and so.
Sky need to sort their customer service.
Do not use!!
- Location
-
- Location
- Midlands
- Reviewing
- Sky
- Date
- 2017-07-08
- Comments
-
Do not get Sky Broadband. We waited in all day taking a day from work for the engineer and he never bothered to turn up. Called Sky and they weren't in the least bit interested telling me the broadband had been connected through an old phone line, the oldest one in the house.. that is in the wrong place. No surprise then that it's offline more than its online, speeds advertised at 80mbps is more like 2mbps. Had to go through great expense to set up the home network as the phone line is in the wrong place. Can't wait for the year to be up so Sky Broadband can be well and truly dumped.
- Location
-
- Location
- Midlands
- Reviewing
- Sky
- Date
- 2016-08-07
- Comments
-
Probably one of the worst companies to have a broadband with.
From the get go of opening an account with Sky we were delayed to having no bradband for two weeks due to carelesness and misorganisation by the curstomer service.
For the past 8 month the internet was reasonaly slow, even with a booster to allow for every room.
Upon the cancellation of the account, only 2 months later was paid back for the overpaid broadband service that was already cancelled.
Every time I spoke to the CS concultants, it felt like they didnt know what they were doing. Would not recomnend.
- Location
-
- Location
- Midlands
- Reviewing
- Sky
- Date
- 2014-08-23
- Comments
-
We were compulsorily transferred over when BE broadband was bought and closed by Sky
I decided to wait and see how good/ bad it would be
Bad start Sky never sent the new settings so I had to ask - good start - not
We were given three different prices in various correspondence - guess which one they said was correct - the most expensive
We were charged (penalised)£7.50 per month extra as we did not have Sky TV or phone (what???)
Speed went down by about 3Mb downstream and 0.6 (nearly 50%) downstream
Sky Help was patchy one response to a Sky forum post by a Sky so called expert was insulting - he was highly amused when I detailed my problem - some tried to be helpful but I had enough in less than 4 months
I gave up and went to Virgin over 10x faster downstream and nearly 20x faster upstream so far so good
- Location
-
- Location
- Mill Hill
- Reviewing
- Sky
- Date
- 2015-08-10
- Comments
-
absolute mess! Never again! Have just been waiting on the phone to chase my complainet for the second time!!! 90 mins and still no answer!
When Sky broadband was installed theey have damaged my walls and never called back to investigate!!!
I have never seen wosrse customer service and will cancell the contarct once I have got through to them !!!
Absolute disappointment and frustration during the process
- Location
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