2,278 Customer Reviews over 57 pages
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- Location
- Dundee
- Reviewing
- Sky
- Date
- 2011-02-18
- Comments
-
From day one, had nothing but problems and slow speed. Line quality is perfect, only 1km from exchange. Sky connect is available only to people who live in an area where sky have to piggy back on bt equiptment. After 4pm, they cut the speed of the line down to 100k, not even enough to stream iplayer or connect reliably to xbox live. waste of £17 a month!
- Location
-
- Location
- Dunfermline
- Reviewing
- Sky
- Date
- 2016-05-17
- Comments
-
Fibre service is not as fast as advertised. Service is very inconsistent and sky routers notoriously bad for signal and interference.
Since moved to a different provider, supposedly the same spec as sky broadband, but way faster and never once disconnected yet.
My opinion, Sky are using their name to push an amateur and decidedly rubbish internet service.
Will not be back. Ever..
- Location
-
- Location
- Dunfermline
- Reviewing
- Sky
- Date
- 2018-04-22
- Comments
-
Broadband was excellent for years
But as soon as i reveiwed my costs. They kept the same internet deal (full stregnth) for the same price because i got a better offer elsewhere. Now im lucky if i get a signal most days
- Location
-
- Location
- Dunstable
- Reviewing
- Sky
- Date
- 2016-10-06
- Comments
-
I have never found a company more ridiculous at getting things sorted out. I had an engineer round whi advised that the cable coming in from outside and the master phone box are so old that he is surprised they work at all. He advised me to get bt open reach to replace these as it is thier responsibility. Having to go through your provider i phoned sky to ask for this to be done, as i am having a nee kitchen fitted and the wire is behind everything. The advisor on the phone ran a diagnostic and confirmed there is a problem with the outside line but the engineer will not come into my home he will fix this from outside, i explained that i had already had my own engineer instruct as to where the problem was, she then asked me why i didnt get him to replace while he was there, i explained that i pay line rental to bt and it is there job to do this instead of costing me more money. She then accused me of lying and refused to raise for the master box to be replaced until the outside fault has been fixed, when doing the whole thing in one day would form a much better solution, all she kept telling me was this is the system. Sky are a bunch of robbing bastards, quite happy to take all your money and do nothing in return.. And thier customer service skills could make a nun swear. 3 phone calls, 45 minutes at least and i spoke to a human being for all off 5 minutes at each call. Disgusting way to treat the people that line thier pockets.
- Location
-
- Location
- Durham
- Reviewing
- Sky
- Date
- 2017-01-15
- Comments
-
I wanted to change from sky to another service provider as I've done many times in the past with various companies, never have I had such an ordeal like I have trying to leave sky.
They blocked the transfer twice, then I was going to be left without service after advice from a few under trained sky staff I'm a month further down the road and on my 3rd tranger date. The other day they blocked my services when I rang they said I hadn't paid my bill. I informed them I'm aware, I canceled DD and was waiting for my final bill once transfer was complete. No that's not how it works now I have to pay up front for the service we would of provided if you hadn't left us I refused and paid up to final day and requested they bill me if it's delayed they were happy with that crazy notion. Now I find myself without a service not once in 3 years has there been a technical issue but now there is im no Internet they can't fix coz I'm leaving
Totally full of it!!!!
- Location
-
- Location
- Durham
- Reviewing
- Sky
- Date
- 2016-11-07
- Comments
-
We called Sky last Saturday morning because our wifi couldn't work and they said that their engineer would come either Monday or Tuesday to fix our wifi. Amazingly, immediately after that the engineer came before afternoon and we have our wifi live before waiting for Monday or Tuesday! So efficient!
- Location
-
- Location
- Durham
- Reviewing
- Sky
- Date
- 2015-11-09
- Comments
-
Been with SKY for over 3 years and been pretty much problem free. Had one weekend with problem with the network but other than that very reliable.
- Location
-
- Location
- Durham
- Reviewing
- Sky
- Date
- 2015-05-12
- Comments
-
Easily the worst broadbrand I have ever used. Slow, unreliable and no help offered to deal with these issues. I would strongly recommend everyone to choose a different provider for their broadbrand as Sky will only disappoint with their services.
- Location
-
- Location
- Durham
- Reviewing
- Sky
- Date
- 2009-09-24
- Comments
-
When i had sky installed part of the package was if i wanted to take broadband. There was basic and an increase in speed for an extra £5 per month. Then recently i got an email from there saying that as a customer they going to upgrade my broadband speed for no extra. There has been no improvement so far, but the opposite at times its crawling. This is on a connection from router to my pc wired. Then when i use my laptop in other rooms its pitifull the speed, so slow. I left Talktalk because if there pathetic service, even from the company C.E.O. Looks like things got worse not better.
- Location
-
- Location
- Durham
- Reviewing
- Sky
- Date
- 2024-02-12
- Comments
-
I moved from BT to Sky and my. broadband was reduced by Openreach to less that 50% of original speed.
Over the last four months the Sky team has work hard to get Openreach to rectify the problem. Eight Openreach engineers in four months before success.
A big thank you to the Sky team for not giving up on me.
- Location
-
- Location
- Durham
- Reviewing
- Sky
- Date
- 2017-03-25
- Comments
-
They would raise the bill every year, Internet speed was only 1mps as normal. After midnight the signal would drop off completely. We never got any rewards whilst friends did. We just gave up in the end as we could not use it. Customer service was from India
- Location
-
- Location
- Durham
- Reviewing
- Sky
- Date
- 2015-12-01
- Comments
-
Having tried Sky for a year I have got the say they really are dreadful. I have been without a signal so many times, I have list count. My telephone line wasn't working for well over 2 months and they didn't feel the need to refund me for the loss over this period. When I was nearing the end of my contract, I contacted them to inform them I didn't wish to renew, their advisor informed me that I had to call back 2 weeks prior to my contract ending which was the 28th and she informed me I had to wait till the 14th. So I did and then they still deducted the next months bill from my account. After informing me it was an overlap and I would receive my refund in 2 weeks, I waited. 2 weeks later still no refund so I contacted them again, now the amount I was going to be refunded was less than they had taken because I had an extra day of internet and their advisor had given me the wrong cancellation date. Now, 7 weeks after ending my contract, I still haven't received a penny. Sky has poor quality broadband and even worse advisors who misinform and simply mislead customers. Definitely will not be going back to Sky anytime in the future.
- Location
-
- Location
- Durham
- Reviewing
- Sky
- Date
- 2016-11-28
- Comments
-
I was due to receive my new sky HD box today, I waited in all day because "That was the date agreed" and when I contacted services to ask when installation was coming because theresults only 45min late, a worker called Keith words are "Didn't they inform you there not coming today?? Do you possible have a week off in December because we've penned you in for next availability 14th". When I told him am going to the bank in morning to stop payment, Keith says "can I pass you on to other department" I had to tell him that they've wasted my entire day never mind other 20min. Crap is a understatement
- Location
-
- Location
- Dursley, GL11
- Reviewing
- Sky
- Date
- 2011-03-24
- Comments
-
Consistently 0.1mb download speed. In fact, even the upload speed is quicker @ 0.35mb. Customer Service just don't want to know.
- Location
-
- Location
- Ealing
- Reviewing
- Sky
- Date
- 2020-08-20
- Comments
-
Absolutely rubbish. I pay for around 30 mbs however only recicve 5 kbs. yes not even 1 mbs. this has been going on since I fist got the sky broadband router. with the ethernet I manage to get 1mbs which is ridiculous.
- Location
-
- Location
- Ealing
- Reviewing
- Sky
- Date
- 2018-07-15
- Location
-
- Location
- Ealing, London
- Reviewing
- Sky
- Date
- 2015-09-29
- Comments
-
Recently had Sky Unlimited fitted in my home. Engineer setup was fast and very informative, connection is working great and no hiccups so far. Very happy with service.
- Location
-
- Location
- Earley, Reading
- Reviewing
- Sky
- Date
- 2019-10-24
- Comments
-
It is not a trustworthy company. Sky has increased the monthly payment during the minimum term contract. Customer service is awful.
- Location
-
- Location
- Earls Colne
- Reviewing
- Sky
- Date
- 2017-10-11
- Comments
-
Moved from EE 17mb basic which worked a treat, but no longer had the chepa deal to SKY....
I now have 0.4mb speeds. No help. No installation, no support.
Utter utter junk and will cancel immediately.
- Location
-
- Location
- East ardsley
- Reviewing
- Sky
- Date
- 2017-08-28
- Comments
-
Not getting what we are paying for ?:
- Location
-
- Location
- East Ardsley , Wakefield
- Reviewing
- Sky
- Date
- 2009-11-10
- Comments
-
Don't buy it ! It's crap ! . Unfortunatly it's no better than BT or the other Shylocks out there . They promise a lot deliver little and help not at all . To be absolutely fair they are helped a lot by BT who provide a land line that is only PHYSICALLY capable of 512kbps and cable who are not laying any lines any more . For a new building developement where I live this is criminal . BUT ! Check the speed out for your area because if you haven't got cable then you are limited in speed by the distance from the exchange FACT . NON FACT ( Lies ) able to provide a service up to XYZ kbps when physically they can't .
- Location
-
- Location
- East Halton
- Reviewing
- Sky
- Date
- 2015-07-09
- Comments
-
Just had a new one from the nice Sky Customer Service man
Apparently I can't expect to get a good speed if I'm using WIFI!!!
I've got to sit in my hall and cable my laptop to my router!!
- Location
-
- Location
- East Kent
- Reviewing
- Sky
- Date
- 2022-01-03
- Comments
-
I ordered full fibre in December and expressly asked for my current landline number to swooped over to sky and was promised it would defiantly be done. The fibre optical cable was installed to my house and left as a big loop against the front house wall then after 5 hours of calls to sky on Christmas Eve and many attempts to sort my order out which they kept cancelling I was told my old number cannot be brought over to sky after that promise originally. I’m now left with the prospect of having to pay the old service provider for a service to keep my phone number active and then pay again to sky for another service to improve on my broadband speed . Sky has not offered anywhere near a reasonable discount to compensate my situation and future extra costs . Just to clarify they have started the job , made promises and subjected me to having to spend multiple hours trying to sort things out and still unresolved. DO NOT USE SKY !!!
- Location
-
- Location
- east london
- Reviewing
- Sky
- Date
- 2017-07-08
- Comments
-
So i've just moved into my new place, and there's sky provided by the landlord. It's unbelievable slow and all i'm doing is browsing the internet .. luckily i left my gaming stuff up north. Furthermore, the connection keep getting cut out randomly. I've managed to persuade the landlord to change it and get virgin media (thank god!).
stay away or you will regret it. don't try to safe a few quid, it's not worth it.
- Location
-
- Location
- east london
- Reviewing
- Sky
- Date
- 2015-05-17
- Comments
-
This Sky broadband is terrible. I would NOT recomend this to my worst enemy.
- Location
-
- Location
- East Lothian
- Reviewing
- Sky
- Date
- 2017-12-11
- Comments
-
Broadband speed is slow. If anybody visits they comment on its slowness. An average speed of 13Mbps compared to a possible 80Mbps in my area.
- Location
-
- Location
- East Midlands
- Reviewing
- Sky
- Date
- 2014-12-11
- Comments
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I'll try to review without swearing but ultimately I would not go with Sky again.
I have a broadband and phone package and my main issue is with broadband and then lack of customer service.
I play on-line games and do a lot of TV streaming. I'll find that games will drop connection after 30 minutes and files can drop connection every 20 minutes.
When I could get through to Sky they would say "oh yes, your line quality has degraded. Let me just tickle this setting and off you go".
Recently though I can't even contact them. I tried for 20 minutes on the phone only to give up and then tonight I sat listening to their "we're sorry that we can't be bothered to put more staff on but please give up before speaking to us" message for 19 minutes only to be cut off! I assume that this is because it hit 8pm and their lines closed.
To say that I am annoyed with Sky and will cancel (probably via Direct Debit as I have no other option if I can't contact them) is an understatement.
Avoid. Avoid. Avoid.
- Location
-
- Location
- East Sussex
- Reviewing
- Sky
- Date
- 2018-04-03
- Comments
-
Just been told by sky that my broadband speed is ok!
its supposed to be up to 17Mbs. THEIR test shows it at 1Mbs and they tell me this is good!? Huh
Elsewere tells me it's only 0.5Mbs.
Also tried to find out what the guaranteed minimum is supposed to be, but do they show that info anywhere?
I just feel like I'm being mugged off now
- Location
-
- Location
- East Sussex
- Reviewing
- Sky
- Date
- 2023-09-21
- Comments
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I used to work in the industry and it is my opinion that sky offer the best value to customer service ratio. However after coming from BT to Sky, I have to say the SKY wifi router is terrible, wasn't getting signal in some spots of the house and the router doesn't seem to have smart spliting for its channels. I rectified this by buying a tp link router with all the bells and whistles, using the sky router as modem only (turning off the WiFi) and using tp link for the better WiFi and now I'm happy again.
- Location
-
- Location
- East Sussex
- Reviewing
- Sky
- Date
- 2018-01-03
- Comments
-
Have been with Sky BB now for about 12 months, generally happy with it. I was with Sky before, went over to Plusnet, but then decided to try Sky again. As I say, I'm on the standard "unlimited" broadband package, supposed to be getting 17mb connection, Sky's speed tests tell me I'm gettin 14, others tell me I'm getting 11! Have just upgraded to Fibre unlimited, due to go live on 12th Jan. Fingers crossed
- Location
-
- Location
- East sussex
- Reviewing
- Sky
- Date
- 2014-04-22
- Comments
-
I would highly advise not choosing sky if you are thinking of upgrading to a fibre optic connection. When it works it's great, but getting it to work is like trying to get blood from a stone. I signed up for 34mb fibre unlimited, I receive about 0.6mb. Totally useless 'Sky Heal' which is "designed to help you get reconnected" really what it does is tells you to make sure you have plugged in your router so unless your a total idiot it cant help you in any way. Cant play a computer console online, simply will not connect.
- Location
-
- Location
- East Sussex
- Reviewing
- Sky
- Date
- 2010-09-03
- Comments
-
Very good and reliable connection. Always connected, always above 12mb upload. To all the moaners, try changing a few simple settings on your router, and in particular the channel number- don't use the same as your neighbours!
- Location
-
- Location
- East sussex
- Reviewing
- Sky
- Date
- 2015-06-13
- Comments
-
awful. Just awful. I cant even watch a movie from netflix without it freezing every couple of minutes!! I get faster 3g on my phone! Im supposed to have speeds up to 17mb and they never come anywhere close! Contacted sky to complain and sre if they could help and they were as helpful as a chocolate teapot and Could barely understand me! Stuck with them for 12 months... Not happy at all would not reccomend
- Location
-
- Location
- East sussex
- Reviewing
- Sky
- Date
- 2016-09-06
- Comments
-
After reading some of the reviews,I thought it only right to post a positive review of my time with Sky.I have been with them for a little under a year and to be honest there where a couple of problems to start with but not due to sky in my case BT connected me to a companies phone line so i ended up chasing the company to ask why i was getting their customers calling me and they told me they did not even know the line was not working but had not had any calls for days from their customers.After that was sorted i ended up with a slower internet speed due to being signed up to the wrong type of Broadband by the site i took out the deal with, idiots but once i got in touch with sky they sorted it in under 3 days,And i got 2 months worth of extra free phone calls as compensation which was nice of them as my wife likes to call her family a lot.After about 6 months the line began to drop but Sky fixed it the same day with a new plug socket and rewired the spare socket as well with a built in filter and my speed is above the average for my area which is around 8MBs i get 42MBs which is damn good i can download a 3 GB game in under 10 mins or download an Music album in around 5 to 7 mins,Even though i had a few problems Sky has been pretty good on the whole.How ever i do intend to move on as they are not good at being info friendly and unless you are tech savvy they will try it on.For the most part i would check before you sign up with any ISP if they do actually provide the service they state as in some cases you can get better service from a less well known company,I would give Sky in my case a 7 out of 10 for at least trying to provide a good level of service and connection time,But a less friendly 4 out of 10 for customer service over the phone as the call center, like most others is in India
- Location
-
- Location
- East Sussex
- Reviewing
- Sky
- Date
- 2018-04-03
- Comments
-
Customer service apparently pleasant and helpful at times of complaint or enquiry and service improves for short while then reverts back to rubbish speed. I suspect someone somewhere is deliberately restricting my bandwidth to force me to upgrade
- Location
-
- Location
- East Yorks
- Reviewing
- Sky
- Date
- 2009-07-30
- Comments
-
Never seem to get over 2mb these days when I should be getting much more, often its around 1 or less. Complained about it but to no avail. Evenings is the worst when kids are home from school and the network just drops off.
- Location
-
- Location
- East Yorkshire
- Reviewing
- Sky
- Date
- 2014-07-29
- Comments
-
This is a copy of an email sent to sky after my broadband broke down.
Avoid this company at all costs.
After problems with my broadband I rang sky on Sunday 20th July and really didn't get anywhere. The operator informed my my broadband was fine. (Length of call 45mins).
Rang sky on Monday 21st July and advised them my broadband was not working. Line test was performed.( length of call 45 mins).
Rang sky Tuesday 22 July.(length of call 56 mins)
Rang sky Wednesday 23 July. (Length of call 60 mins).
Rang sky Thursday 24 July (length of call 68 mins)
Rang sky Friday 25 July (length of call 70 mins)
Rang sky 29 July (length of call 38 mins).
To date.
I have been promised call backs twice that have never happened. I have been accused by an operator of being sarcastic and giving her aggro.
I have had the BT socket off the wall 4 times at your request. I have tried to cancel my contract and told I would be fined 47 pounds for cancelling. I have lost count how many people I have talked too. I have had operatives hang up and be rude to me.
I have tried to follow your complaints procedure and didn't get any where.
I have since sent a full list of this experience with sky to BBC watch dog as I strongly believe I am not the only person to be treated this way. A full copy of the email sent to BBC watchdog will be made available to you at your request.
I have never been so poorly treated by a company.
Total time on the phone to yourselves is 6 hours and 36 minutes.
Is this acceptable!
I have also contacted trading standards for advise of cancelling my contract during a cooling off period in which you failed to deliver a service during this period. I will be happy to discuss these points with you
- Location
-
- Location
- East yorkshire
- Reviewing
- Sky
- Date
- 2015-08-11
- Comments
-
Sky customer service is disgusting. My parents phone line stopped working and the broadband became intermittent.
Sky informed and they where promised it would be fixed in 72 hours. Sadly dad had a stroke and mum had to run to the neighbours to ring the ambulance. A week later still no phone and no return calls from Sky. Mum has to ring the hospital from the phone box. Avoid this company SKY at all costs. Moving my parents back to BT.
- Location
-
- Location
- East yorkshire
- Reviewing
- Sky
- Date
- 2015-08-11
- Comments
-
Sky customer service is disgusting. My parents phone line stopped working and the broadband became intermittent.
Sky informed and they where promised it would be fixed in 72 hours. Sadly dad had a stroke and mum had to run to the neighbours to ring the ambulance. A week later still no phone and no return calls from Sky. Mum has to ring the hospital from the phone box. Avoid this company SKY at all costs. Moving my parents back to BT.
- Location
-
- Location
- East Yorkshire
- Reviewing
- Sky
- Date
- 2017-04-17
- Comments
-
I am now using my third router supplied by Sky. I am signed up to high speed fibre which should give me a speed of up to 34 mbps. Best I have had is 29 and the lowest recently 18.
I am tied in to an 18 month contract at half price, so at the moment it's not bad value. Basic Broadband was not good enough. When my contract terminates, I shall be looking elsewhere.
An Open Reach engineer called and after much time spent messing with meters etc.said as far as he was concerned 34 was coming to the house and the rest was not his problem.
Sky give lots of useless advice such as don't have the router near a mirror, a fish tank or in an old house with thick walls-none of which applies to me.
It would be nice to subscribe to a company which would send somebody into your house to advise and check. Sky don't.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.