1,452 Customer Reviews over 146 pages
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- Location
- Highlands
- Reviewing
- Shell Energy
- Date
- 2022-09-25
- Comments
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Avoid this company.
When you leave them they behave like vile bailiffs. Sending threatening emails demanding router is returned. Then continue to get mire and mire aggressive demanding £35 or else. I returned my router with 24 hours of request but they just continue to send harrowing emails threatening me
- Location
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- Location
- Thornaby
- Reviewing
- Shell Energy
- Date
- 2022-09-24
- Comments
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At best I received intermittent service usually completely unusable wifi. My WiFi dropped out over 80 times in a 12 hour period. The only thing part of shell energy broadband that works correctly is the billing department. Do not consider becoming a shell customer in my opinio.
They shouldn't be allowed to do business. They expect to be paid for a unusable service. In the last 10 days I've had working wifi for less than 8 hours. Outrageous con job in my opinion. I can not compare them to any other provider I've been with over the years. Unusable wifi isn't being provided with any thing.
- Location
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- Location
- Oxford
- Reviewing
- Shell Energy
- Date
- 2022-09-24
- Comments
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Honestly if I could give lower than one I would. Not surprisingly to see so many bad reviews. Pathetic customer service and absolutely useless broadband service. Gets disconnected so many times, it's slow and poor response and even if it is their fault they will not agree.i wish I had never subscribed to it.
- Location
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- Location
- Lincolnshire
- Reviewing
- Shell Energy
- Date
- 2022-09-24
- Comments
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Absolutely terrible, literally counting the days when I can switch to a new provider, actually makes me miss AOL dial-up
- Location
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- Location
- Uk
- Reviewing
- Shell Energy
- Date
- 2022-09-24
- Location
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- Location
- Boston
- Reviewing
- Shell Energy
- Date
- 2022-09-23
- Comments
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Shell Broadband just took £35 out of my account for not returning their router. It was returned to them. Never had this with any other SP. They also messed up the closing down of my account which cost me another load of money. The broadband was fine. Customer Service very poor. Decide for yourself if you think Shell is the best available - I didn't, so I moved to another company.
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2022-09-23
- Comments
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The problem with Shell isn't the speed/reliability of the broadband, it's the problems you have when you want to leave.
They will make an almost-blind charge of £23.99 for your router. They supposedly give you an opportunity to return it at the end - but they won't provide return labels, albeit they say they will. You'll have to chase but they will not arrive. I suspect this is because they don't want the routers returned as they won't be able to re-issue used routers for new customers; they will only have to discard them. I called on several occasions and every time I spoke to a Rep I asked that they send the return label via email whilst talking to them, but they all refused to do this. Rather they disappeared for extended periods to talk to a manager. This was obviously because they didn't know how to handle a request they couldn't honour. They have all been instructed to tell customers that the return label emails will take time to send which is a nonsense. It would be a simple email with a label attached, so no reason whatsoever for a delay. There is no formal complaints system which Shell are obliged to offer and customer service (as such), is nothing more than a call centre of staff who provide the misleading Info they have been instructed to give.
- Location
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- Location
- Bournemouth
- Reviewing
- Shell Energy
- Date
- 2022-09-23
- Comments
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Gave them 27 days notice of change of address, when I wasn't connected on day 28 I called them only to be told there is a provision problem and would have to wait a further 10 days. Nobody contacted me in the 28 days to let me know there was a problem, instead they waited for me to call them. Asking for a refund of debit order (they actually billed me for a service they couldn't connect) I was told I need to wait 3 weeks. All of this is due to their incompetence and lack of customer service. Don't even try to speak to manager or team leader, you have better luck summoning your gran from the dead.
- Location
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- Location
- Clacton-on-Sea
- Reviewing
- Shell Energy
- Date
- 2022-09-23
- Comments
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I have been trying to sort out a new phone deal with Shell Broadband for my 87 year old mother who is nearly blind and does not need any broadband as she would not be able to use a computer. All she wanted was to use her phone. I have spoken to customer services three times each taking around 45 minutes to get through and then being transfered to someone else !!! It took three different conversations with customer services on different days before I was able to get the new contract and having to drive a round trip of 100 miles each time as they have to speak to my mum to confirm things. I'm far from impressed with their customer services. This could have been dealt with on the first occasion when the package was cheaper !!! My own broadband is with John Lewis. Their customer services took under 9 minutes from initially dialing the number and renewing my contract. Perhaps I should cancel mum's shell contract !!!
- Location
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- Location
- Scotland d
- Reviewing
- Shell Energy
- Date
- 2022-09-22
- Comments
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I can't give 0 so I give 1 star in all categories. Shocking, dreadful, awful service and they don't seem to care!! Really dreadful broadband service too. Nothing to commend this provider and trying to get in touch with them? Good job I am persistent!! Do NOT put urself through the stress of dealing with this company.
- Location
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