1,452 Customer Reviews over 146 pages
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- Location
- Bristol
- Reviewing
- Shell Energy
- Date
- 2024-04-13
- Comments
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Always get disconnected from Roblox when using this WiFi it sucks
- Location
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- Location
- ML
- Reviewing
- Shell Energy
- Date
- 2024-04-11
- Location
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- Location
- Greenock
- Reviewing
- Shell Energy
- Date
- 2024-04-10
- Comments
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I’ve been with shell energy since October. The speed is excellent and the wired connection is extremely reliable. But there is a big BUT the wireless connection is awful. Constantly just drops signal for no apparent reason as if you plug in to the router the broadband is working fine. It can be very frustrating. I appreciate it’s very cheap £21.99 but the wireless connection should really be much better than it is.
- Location
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- Location
- Leicester
- Reviewing
- Shell Energy
- Date
- 2024-04-09
- Comments
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Disappointed with Vodafone Broadband's False Promises and Lack of Customer Service
I recently received an enticing email from Vodafone Broadband, promising an upgrade to my broadband service at no extra cost, along with £100 in Amazon vouchers. Excited about the offer, I eagerly awaited a text to schedule an appointment, as stated in the email. However, over two months have passed, and I've yet to receive any communication regarding the upgrade or vouchers.
Frustrated by the lack of action, I reached out to Vodafone's customer service, only to be met with confusion. None of the representatives seemed to have any knowledge of the offer, and instead, they attempted to sell me a new contract without honoring the promised vouchers.
What's more disheartening is discovering that new customers are effortlessly offered the same £100 vouchers simply by switching online through comparison sites like uSwitch. It's evident that Vodafone values acquiring new customers over rewarding loyalty.
As a loyal customer who received a promising offer via email, it's incredibly disappointing to be left in the dark and denied the benefits promised. Vodafone's failure to deliver on their commitments and their lack of transparency regarding existing customer rewards have severely tarnished my perception of their broadband service.
In conclusion, Vodafone Broadband's false promises and poor handling of customer inquiries have left me thoroughly dissatisfied. As a loyal customer, I expected better treatment and transparency, but unfortunately, Vodafone has failed to deliver on both fronts.
- Location
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- Location
- Coatbridge
- Reviewing
- Shell Energy
- Date
- 2024-04-06
- Comments
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Disgusting having left withbno internet forc6 days now and i am disabled and reky on wifi fir my door ringbell and cintact with family and friends.
Promised a new power-packed only for next day to be contacted saying i need new router and woukd be wirh me in 24hrs...still nothing.
Made complaintxas this is second time (1st time was an outside problem) and given £2.17 comp.
The company has also been sold without infirming customers to Octopus, who inturn use talk talk, neither provider would i ever choose.
Cannot get customer complaint who soeaks and understands english and constantly talk over you after being on the phone on 4 seperate occassions for well over 2hr.
Never use this awful company
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2024-04-04
- Comments
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Two weeks ago around 1.00am internet stop!!!
Phone calls non stop customers service cut off twice. Then Today at 1.30am Once again internet cut off they want MONEY but they don’t deliver the service! Postoffice broadband was never as bad as this company. Who is my provider from Postoffice sold to Shell then to Octupus then in February to Talk Talk but was told by shell they will deliver the service. These companies should stick to oil if there’s any left because we want Internet NOT OIL!!!!
- Location
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- Location
- Shrewsbury
- Reviewing
- Shell Energy
- Date
- 2024-03-27
- Comments
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Over priced, Shell sided contact. Frequently boosting the fees. Worst ever!
- Location
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- Location
- Needham market
- Reviewing
- Shell Energy
- Date
- 2024-03-23
- Comments
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I have never experienced such a poorly managed team. Calls get cut off with no call backs and the internet speed is pathetic.
I am happy to say I have found a new provider and the speed is amazing, so is the level of service.
My advise is DO NOT GO WITH THIS COMPANY,
Complete waste of time..
0,,, effort to help resolve any problems..
- Location
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- Location
- Bristol
- Reviewing
- Shell Energy
- Date
- 2024-03-18
- Location
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- Location
- Tandragee
- Reviewing
- Shell Energy
- Date
- 2024-03-05
- Comments
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Used to be good, signed up for 200 full fibre, was told I could have VoIP then sorry we don't. Speeds regularly under 100mbs and very unstable, drops off at least 3 to 4 time's per day absolutely horrendous
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Shell Energy are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Shell Energy.