1,452 Customer Reviews over 146 pages
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- Location
- Leicester
- Reviewing
- Shell Energy
- Date
- 2022-10-11
- Comments
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Worse broadband network ever, avoid at all cost, the network is not fit for purpose,
- Location
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- Location
- STEVENAGE
- Reviewing
- Shell Energy
- Date
- 2022-10-10
- Comments
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A truly dreadful company. Appaling customer service. How is it possible for a company to be this bad. An hour on the phone for a bill enquiry(Still not solved) Will be leaving when they,if ever,eventually answer the phone. Avoid.Get your broadband elsewhere,
- Location
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- Location
- Wales
- Reviewing
- Shell Energy
- Date
- 2022-10-10
- Comments
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Avoid at all costs. What a disgrace of a company, we were sold this wifi as part of a deal when buying appliances from Currys. The cheapest in our post-code apparently, and feeling pressured on the spot that this was the fastest wifi in our area we stupidly agreed to shells wifi. 3 times in 7 weeks we have had to have an engineer out to “sort” the same reoccurring issue. Wifi works fine for a few days and then gets cut off down to nothing, takes over and hour to speak to somebody from customer service just to be told that you need to restart the router..lol. Very unprofessional to also be told “can you not ask a neighbor to use their wifi?” Because i work from home. First of all we pay to have our own working wifi and secondly who in the right mind even says that to a customer who should be getting what they pay for!! Awaiting for complaints team to get in touch so I can cancel and start with a better much more professional provider where i hopefully wont have to worry about my wifi being cut off an hour before i have to deliver a presentation! If i could rate them 0 stars i would.
- Location
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- Location
- Llandeilo
- Reviewing
- Shell Energy
- Date
- 2022-10-10
- Comments
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I have been transferred from post office to you since January 2022 , it is an online account and therefore I need online access, every month I am forced to open the account on the net as the app is useless and does not recognise me no matter what I do , even when they send me reset links the do not recognise me so I am forced to reset my original password to my ORIGINAL password? To access my stupid account , then when you get onto the account the end of contract date is not displayed surly this is against the law as the price rises if you miss a chance to change the tariff??? , then I try ringing the customers service team explaining all this rubbish to the to put me on hold and cut me off , they are useless, I will be leaving at the end of my contract as the don’t give a hoot about customer service , I have informed you “shell “ as you do not put in writing the end of date contract and the difficulty accessing my online account , if I miss this I am not going to pay the extra charge and as you don’t have access to my bank account best of luck getting it from me , in fact until you make my online account easier to access I am not paying you in future , let’s see how long it takes you to sort it now , I can bet it will be with the utmost haste now .
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2022-10-10
- Comments
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This company it's bad end of contract didn't tell after finish pay off finals bill 2 months later ask you to send router back if not return charge £35 very rubbish service
- Location
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- Location
- Newent
- Reviewing
- Shell Energy
- Date
- 2022-10-10
- Location
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- Location
- Leicester
- Reviewing
- Shell Energy
- Date
- 2022-10-08
- Comments
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I had no problems with the Post Office broadband. Since it's been with Shell I've had multiple dropouts. I've had several engineer's visits and poor cutsomer service. I'm supposed to get between 35 and 45 Mbs speed but it drops to as low as 11 Mbs. I complain and it's raised to 36 Mbs and a few days later it starts to creep down. I then have to spend the best part of 30 minutes on the phone trying to make contact with customer services, sometimes getting cut off during the wait and then ..... start all over again. They're cheating me and robbing me of the service I'm paying for. It's a breach of contract and now, after several weeks, I shall make my formal complaint to Ofcom
- Location
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- Location
- Surrey
- Reviewing
- Shell Energy
- Date
- 2022-10-08
- Comments
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After Shell took over Post Office I switched due to terrible connection, lack of customer services and increased rates. I returned the router but they still want to charge me £35 and not refunding my credit despite several emails and phone calls. It is dreadful and sad that an energy giant is meddling with people's money for few pounds
- Location
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- Location
- midlands
- Reviewing
- Shell Energy
- Date
- 2022-10-07
- Comments
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Absolutely awful. Completely messed up our switchover to them, leaving us with no internet for several days now. Spent hours on the phone to their customer service with no resolution. Avoid.
- Location
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- Location
- Princess risborough
- Reviewing
- Shell Energy
- Date
- 2022-10-07
- Comments
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Since I changed from bt I findes the broadband goes off and on . Difficult when my heating works from internet. When playing music one song then goes off nightmare
- Location
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