Shell Energy Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Shell Energy.

Recent Customer Ratings for Shell Energy

  • Satisfaction
    1.6 stars
  • Customer Service
    1.7 stars
  • Speed
    1.7 stars
  • Reliability
    1.6 stars

Based on 286 customer ratings since 2023-04-29 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,452 Customer Reviews over 146 pages

  • Reviewer
    Location
    Godalming
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utterly shocking service, reliability and speed in this day and age. I might as well post letters and visit the flicks to stay in touch with society
  • Reviewer
    Location
    Cambs
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I didnt choose to go with shell broadband ,they took over from the post office unfortunately. The internet speed is AWFUL, it is cinstantly breaking up,everyday you have issues with it, a lot of the time its literally like youve been disconnected and you have to spend AGES turning stuff off and on or literally ust go to bed and hope its better next day. Dont knwo where they get their 3.5 stars from, you only have to look at their twitter to see the SHEER nmber of people who have an issue with them.
  • Reviewer
    Location
    Midlands
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible company - avoid like the plague.

    I only was with them as they bought the company supplying my broadband. Now I have left, they are trying to charge me for a router yet they never supplied one!

    Customer service appalling, ignoring what I tell them.
  • Reviewer
    Location
    Norfolk
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I have renewed my contract. The new one starts before the existing contract expires. I've been contacting Shell Broadband to correct the issue but all I receive is an automated acknowledgement.
  • Reviewer
    Location
    Belfast
    Reviewing
    Shell Energy
    Date
    Comments
    Avoid at all costs, got transferred from post office and it’s been problem after problem with no one at shell interested, or taking responsibility for the issues. Very hard to get through to anyone and the customer service agents give incorrect advice and are beyond useless. I could give many examples of this. In terms of Wi-Fi I am still paying for a service that does not work most of the time and I’m locked into this contract because of post offices transfer.
  • Reviewer
    Location
    North Lincolnshire
    Reviewing
    Shell Energy
    Date
    Comments
    I ordered super fast broadband in the beginning of July, it is now 23rd August, and after chasing them up 3 times and getting nowhere, my router still has not been delivered. I rang them 3 times today, cut off the first attempt 2nd attempt I was n hold for 30 minutes so I rang off, 3rd attempt after 15 minutes no one answered the phone, cannot even ring them to cancel the contract
  • Reviewer
    Location
    Plymouth
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TERRIBLE - I didn't think in 2022 it was possible to have such a joke in place of broadband in a major city (have had previous providers 10x better).
    First time writing online to complain about something too, who has time for that?! Well it it saves you the speed, service, reliability and headache woes... hopefully these 30 seconds have been worth it!
    Embarrassment.
  • Reviewer
    Location
    Bruton
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The worst customer services I have every dealt with, rude, law breaking (some of the call staff refuse to do a SAR on request and many have no idea what it even is) The reliability of their internet they inherited from the Post office. DONOT DEAL WITH THIS COMPANY
  • Reviewer
    Location
    wakefield
    Reviewing
    Shell Energy
    Date
    Comments
    absolutely terrible service its not me that is a customer of shell it my mother-in-law who is currently no longer living in her home as been taken taking into a nursing home. i asperate that for confidential reasons they cant speak to us but she is not able to speak to them and they can see that she as not used her phone for 12mths but still want let us cancel the phone. SO RUDE
  • Reviewer
    Location
    Manchester
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Complete waste of time this company, they offer you a deal then increase it straight after you have accepted the deal, stay away from this company, proper misleading cowboys

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Shell Energy are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Shell Energy.