1,452 Customer Reviews over 146 pages
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- Location
- Khyber Pass
- Reviewing
- Shell Energy
- Date
- 2022-09-30
- Comments
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I was with the Post Office for about five years and was completely satisfied. Then Shell took them over and everything started going to pieces. Lots of emails telling me about changes of rules and price increase.
About the same time my line began to regularly drop, multiple times a day. A coincidence, maybe!
I disliked their high handed attitude and when they started offering newcomers much cheaper deals, that I couldn't access, I moved to another supplier.
Six weeks later they told me they wanted their old route back. Unfortunately, I had binned it as it was over five years ol andwas rubbish anyway.
Now I suppose i will have to pay them their 35 pounds.
Note I am not complaining about the charge per se but about their aragance and lack of straight dealing. When I cancelled their service their email of acknowledge ment could have mentioned the router return rule. Big company scrabbling for a few pounds.
Luckily there are so many other broadband suppliers so that I can confidently say I will never need to deal with this awful company again.
- Location
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- Location
- Essex
- Reviewing
- Shell Energy
- Date
- 2022-09-30
- Comments
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The most appalling customer service. If nothing goes wrong with your bills then they are fine. But if you need to get something corrected (their errors) it is incredibly bad. Slow to answer, calls get cut off, promises made are not kept. I have spent HOURS on the phone trying to get their errors corrected. AVOID LIKE THE PLAGUE
- Location
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- Location
- Scotland
- Reviewing
- Shell Energy
- Date
- 2022-09-29
- Comments
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Without question, every month since the day our broadband was installed, we’ve had issues, but the real issue with these “issues” is that they seem to happen at the same time of the month, every month, for at least 3/4 days. Currently as I am writing this the broadband has had 7 “DSL” error messages today alone. Nothing wrong on our side as we have had people out to check for any issues, and until now he have had absolutely nothing fixed. Shocking
- Location
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- Location
- Dursley Gloucestershire
- Reviewing
- Shell Energy
- Date
- 2022-09-29
- Comments
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I live in a rural area I always had my broadband with Sky but I made the choice to move to shell energy it was the worst mistake of my life I couldn't only get broadband from shell energy if I wired my TV cable to cable I could not pick up any WiFi on my phone or laptop TV I could not pick up WiFi at all I was left with no WiFi for 2 weeks until I reconnected back to sky who can provide a perfect signal WiFi no problems no issues at all and now shell energy has sint me a bill of over £300 for cancelling their internet within two weeks of a contract in fact the day she'll energy connected live I rang sky that day to reconnect to sky they are now wanting I over 300 pounds of a disabled person I am partially paralysed and house bound they ruined everything for 2 weeks with a broadband service that wouldn't work shame on shell energy my advice IS DO NOT EVEN THINK ABOUT GOING TO SHELL ENERGY SERVICE. I TRUST SKY THEY HAVE NEVER KET ME DOWN.
- Location
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- Location
- birmingham
- Reviewing
- Shell Energy
- Date
- 2022-09-28
- Comments
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absolutely terrible wifi broadband. when the weathers bad the wifi basically cuts off and stops working. can’t even play the ps4 because all the games lag
- Location
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- Location
- Redditch
- Reviewing
- Shell Energy
- Date
- 2022-09-28
- Comments
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When it worked it was fine, but customer service is non-existent. Hours waiting on phone, then get cut off, and get hilarious voice message saying we got cut off and please ring back.
- Location
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- Location
- Hertfordshire
- Reviewing
- Shell Energy
- Date
- 2022-09-28
- Comments
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I was a customer of Post Office Homephone and never had an issue with them. Sadly they sold out to Shell and since then things have been difficult! I can't access my bill using my old account details as I was promised so I can no longer separate personal emails from 'business' emails and just recently they put the prices up despite me signing up to a fixed tarrif with Post Office literally a few days before the company transferred me across to Shell.
Logging complaints takes forever to get a response so I am still waiting for someone to get back to me. They say they are experiencing a higher than normal level of contact - I'm not surprised - probably all dissatisfied Post Office customers! Not sure how much longer I will stay with them.
- Location
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- Location
- Hartlepool
- Reviewing
- Shell Energy
- Date
- 2022-09-27
- Comments
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Well Post Office broadband customers all had no choice in suddenly being with Shell Energy. I've been with the PO for 5 years with no issues. Suddenly my broadband is down every day. I have no Netflix, no Alexa, no access to internet other than with my phone contract data. Im using my data to write this review. I have left my customer service rating neutral as I haven't attempted to contact them yet and by reviews I've read want to put that off as long as possible. It feels like the Post Office customers have been well and truly crapped on tbh.
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2022-09-27
- Comments
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Terrible customer service, the likelihood of speaking to someone in less than an hour is close to zero, not to mention if you do manage to reach through to someone they might hang up on you imediately - extremely frustrating!
My broadband has been unreliable and slow since the start of my contract and had to have multiple engineer visits. You have tried charging me for the latest one whereas a fault has indeed been found on the line. Your company is simply trying to steal money from honest people and this is absolutely appalling...
One advice - never sign up with Shell Energy, run!
- Location
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- Location
- Horwich
- Reviewing
- Shell Energy
- Date
- 2022-09-27
- Location
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