1,452 Customer Reviews over 146 pages
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- Location
- Reviewing
- Shell Energy
- Date
- 2022-09-05
- Location
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- Location
- Kettering
- Reviewing
- Shell Energy
- Date
- 2022-09-05
- Comments
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Absolutely shocking service. Was with TALKTALK before SHELL and never had a problem with internet connection, however, SHELL uses the TALKTALK service but is absolutely terrible. I even use the same router I used with TALKTALK but the internet connection is mediocre with very low speed 18mbps (Fibre broadband) and constant drop outs. Unable to stream any TV programmes :(
- Location
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- Location
- Calne
- Reviewing
- Shell Energy
- Date
- 2022-09-05
- Comments
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I have been a client of Shell Energy for a few months and I can not wait to leave. The Internet is shocking. It cuts out on average 10 times a day for about 5 minutes at a time. In the last 3 days I have had 4 hours of connectivity. The rest of the time I have zero Internet connection. The light on the router is either red or not lit up. I have called numerous times, been on hold for hours and I am yet to actually get hold of a human being. Nobody seems to work for your customer service. How you exist as an Internet provider is beyond me.
- Location
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- Location
- Birmingham
- Reviewing
- Shell Energy
- Date
- 2022-09-04
- Comments
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Terrible company, we have been without a broadband and home phone line for a month now, i have rang customer services so many times and nothing gets done. They have told me 4 times that an engineer will be sent out but they never turn up. They don't reply to emails. Be prepared for at least a 45 minute wait to music before anyone answers the phone then they just try and fob you off. AVOID!!!!
- Location
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- Location
- Wakefield
- Reviewing
- Shell Energy
- Date
- 2022-09-03
- Comments
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Absolutely shocking internet. It’s slow and constantly drops out and I have to reset it. I can’t comment on the customer service because I refuse to ring them simply because of the previous reviews regarding the wait times and dealing with customer service - judging by these reviews, it doesn’t fill me with any hope that She’ll would sort the problem anyway. As soon as my contract is up I’m off!!
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2022-09-03
- Comments
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Most ridiculous customer service. Waiting times is awful and transferred to 4 people in 3 hours. One took my contact number but did not call me back to support with my internet issue - so annoying. Do not have a refund lack of internet as against their policy. Do not keep notes on customer service issues by the attendant so waste more time on explaining the problem.
Yes had reliable but slow internet with Post Office prior to Shell Energy buyout. But at no point did they write to advise I was paying 32 pounds for 8mbps -until problems occurred consistently and conflicting technical advice (rubbish!).
- Location
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- Location
- Northallerton
- Reviewing
- Shell Energy
- Date
- 2022-09-01
- Comments
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This company is a disgrace. The internet is slow when it works which is rare, the customer service is horrendous we had one customer service agent hang up on us when we said we wanted to leave the company, do no recommend I’d rather use a carrier pigeon than use these bunch of arseholes again
- Location
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- Location
- Shrewsbury
- Reviewing
- Shell Energy
- Date
- 2022-09-01
- Comments
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Is there a customer service ? I moved into my apartment got my broadband equipment set it all up but the username was different to the one on the card . So the password would not work no problem I will phone customer service after 4 attempts on the phone waiting 20 minutes plus and trying the live chat and being g number 39 in the queue I sent a email saying your equipment is back in the post to you . For the ratings I can only comment on the customer service as I never got onto the Internet.
- Location
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- Location
- Devon
- Reviewing
- Shell Energy
- Date
- 2022-08-31
- Comments
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DO NOT TRANSFER TO THIS COMPANY!!
The most appalling broad band ever. Moved because jt was cheaper but couldn’t watch anything in catch up so then upgraded and still cant watch anything without it buffering. Please do not sign up it is absolutely awful. I am counting the months till i can go back to talk talk!
- Location
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- Location
- Swansea
- Reviewing
- Shell Energy
- Date
- 2022-08-30
- Comments
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Intermittent signal or very slow
Tried ringing customers service holding for over 1hr and still no reply
I cannot wait to get out of this contract
- Location
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