1,452 Customer Reviews over 146 pages
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- Location
- Harrogate
- Reviewing
- Shell Energy
- Date
- 2022-09-12
- Comments
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Signed up for 36mp broadband only. Price is fine. When fitted it worked for 4 days. Over a week without broadband now, waiting on an engineer. Took 2hrs on hold trying to get hold of someone. Not a very good business plan or model if this is to go by.
- Location
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- Location
- West Midlands
- Reviewing
- Shell Energy
- Date
- 2022-09-12
- Comments
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Terrible customer service. Expect to wait an hour or more for the phone to be answered.
They have cut off my mother phone. She is 87 years old and its an essential life line for her.
They admitted they had not sent out a bill, so that's why it wasn't paid on time.
i settled the bill over the phone and two days later they sent a threating letter to her demanding the money again.
DO NIOT DEAL WITH THIS BUNCH OF INCOMPETENT IDIOTS.
- Location
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- Location
- Tywyn
- Reviewing
- Shell Energy
- Date
- 2022-09-10
- Comments
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Since we had shell broadband our service was intermittent at best. Tried to resolve many times but not interested. Always our fault. Only time I received a call from them was to try to sell us something. Cut me off before change over date to another company. Avoid like the plague.
- Location
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- Location
- Wirral
- Reviewing
- Shell Energy
- Date
- 2022-09-09
- Comments
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I was a p/o customer originally and was more than happy then shell took over oh dear you wait 1 1/2 hours to speak to someone if you ask to speak to a manager you get told it will take 72 hrs for them to ring you and they don’t I had no internet for two weeks was finally offered a free month but surprise surprise they have taken payment I have been constantly and consistently lied too about everything to do with there service if anybody thinking off joining it’s worth paying extra to get a reputable provider I am looking around for good deals on full fibre and it certainly won’t be these jokers
- Location
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- Location
- Southampton
- Reviewing
- Shell Energy
- Date
- 2022-09-09
- Comments
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Have got issues with overchargeing me . Been heavily charged for calling them to complain. Also possible data protection act breach that they don't want to know about . BEWARE OF THIS COMPANY.
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2022-09-08
- Comments
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I signed up with Shell and went live on 24 August. The price agreed was £20.99 per month inclusive of VAT for 18 months. I received the first invoice on 3 September charging £25.90 inclusive of VAT. A 25% increase and without any notice to me that they intend to increase prices. Customer services told me that prices were increased on 1 September but could not explain why they were increasing prices only 7 days after the commencement of the contract and why it is increased by such a high percentage. Shell also could not explain why they had not provided me with notice of the price increase and why at the time I entered into the contract they did not disclose that prices would increase on 1 September. I made an official complaint but I am not holding my breath. Fortunately I am within the 14 day cooling off period and I will transfer to another provider. This is a very shabby way to market for new customers and run a business. I intend to inform Ofcom and also cancel my direct debit in case they try to charge me for the full contract. Their practices are so lacking in integrity that I would not be surprised if they tried to do that. Stay clear of Shell.
- Location
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- Location
- Sheffield
- Reviewing
- Shell Energy
- Date
- 2022-09-08
- Comments
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Did give me an initial refund when there was a fault on the line and I had no connection initially. But keeps dropping signal continually. Had to buy ethernet cables for telly and laptop. Am paying for add-on (extra data) for mobile data on my phone. Wish I had read some reviews before signing up... :(
- Location
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- Location
- Wigan
- Reviewing
- Shell Energy
- Date
- 2022-09-06
- Comments
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Broadband broke due to degrade battery at the exchange. Without broadband for 5 days and offered £4.60 compensation in full. Shell prorota the number of days and nothing for inconvenience and keeping you on hold for 2 hours. Don't bother as awful company to deal with!
- Location
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- Location
- Harrogate
- Reviewing
- Shell Energy
- Date
- 2022-09-06
- Comments
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AVOID AVOID AVOID!!
Absolutely shocking speed and general connection.
Rang customer services and was on hold for nearly an hour!! Impossible to get hold of someone.
Cancelled contract as it was coming up to my end date and they didn’t do what i asked so they were still billing me and service was still active.
I’ve raised a complaint. Not sure the good it will do.
- Location
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- Location
- Doncaster
- Reviewing
- Shell Energy
- Date
- 2022-09-06
- Location
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