1,452 Customer Reviews over 146 pages
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- Location
- Cumbria
- Reviewing
- Shell Energy
- Date
- 2022-10-21
- Comments
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Got sold off from post office hate that. keeps dropping out 2 to 3 times a day on average.Never had any bills in email unlike post office then suddenly bill nearly doubled. Contacted them and they said my contract had ended. I told them they had had not informed me but wernt interested. Gone somewhere else. Had same problem with my 86 year old dad. Then they were threatening him charging him for the old faulty router if he did not send it back but he already asked for a return label which they had not. But got that eventually sorted after a few hone calls. They need some customer service training also need to get there house in order to inform people they are going to get ripped off by them. poor service
- Location
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- Location
- harrogate
- Reviewing
- Shell Energy
- Date
- 2022-10-20
- Comments
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I have nothing good to say about Shell Energy broadband. Ignore their speed figures because you won't get anywhere near. Customer service is a shambles.
- Location
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- Location
- South Shields
- Reviewing
- Shell Energy
- Date
- 2022-10-19
- Comments
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Do NOT use this awful and abysmal sorry excuse for a company
I signed up and had a very slow speed service
I cancelled and moved address in a very short time frame and was just about within cooling off period
They charged cancellation fee which I did not owe so did not pay
They then affected my excellent credit rating by putting £106 cancellation fee debt onto my report
Nasty unfair thieving company with unusable service which kept going out
- Location
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- Location
- Portishead
- Reviewing
- Shell Energy
- Date
- 2022-10-19
- Comments
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Very poor I have to reboot the router every day and I can't get any responce from them on the phone I'm seriously considering leaving the contact early dispite the fees
- Location
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- Location
- Loughborough
- Reviewing
- Shell Energy
- Date
- 2022-10-19
- Comments
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DONT GO WITH SHELL - it should have zero stars. A series of looping automated online systems and a call back system that was designed to call me and instantly hang up meant it was almost impossible for me to get through to make a complaint. When I did I found out that Shell Customer Services is outsourced to a company or companies with employees in other countries who have no interest at all in Shell's reputation or indeed providing a service to their customers. I was given a series of contradictory instructions re returning a router which I had done using the original label provided when I joined 3 years ago. I suspect that the address on the labels then has now changed - whatever I was charged for a router anyway because it supposedly failed to arrive. Four weeks had lapsed and by this time I had lost the proof of sending. To actually send that proof now would be extremely difficult since as above the looping system is designed to make it impossible to fill the boxes to enable you to submit a communication. NIGHTMARE
- Location
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- Location
- LONDON E18
- Reviewing
- Shell Energy
- Date
- 2022-10-19
- Comments
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STAY AWAY! They promised service, in the end Openreach attended and said they could not offer even basic DSL never mind fibre - but of course by then old service was turned off - so now I am without and have been for weeks - and they take days to reply
- Location
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- Location
- midlothian
- Reviewing
- Shell Energy
- Date
- 2022-10-18
- Comments
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this company is ok if you dont want online for more than 10 mins, constantly disconnected , biggest mistake i have made ,roll on the next 16 months
- Location
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- Location
- Leicestershire
- Reviewing
- Shell Energy
- Date
- 2022-10-18
- Comments
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Not long switched to Shell Energy. Broadband received and after four days of Poor quality connection, low range router and speed, called to cancel, only to be told that I was outside of my 14 day cooling off Period when the contract was signed. Despite explaining that I’d only actually had the service four days ago / this was the case.
Spent ages on the phone trying to get this sorted, moving from department to department and in the end have given up trying to speak to anyone to resolve.
They have no customer advisors available - poor quality products and awful service. Reviewing options
- Location
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- Location
- Surrey
- Reviewing
- Shell Energy
- Date
- 2022-10-18
- Comments
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For days and days unable to see bill, unable to pay bill; forces call to contact centre who can't answer, select to use call back but no one calls back. Website unable to modify call package have to phone in. Useless.
- Location
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- Location
- london
- Reviewing
- Shell Energy
- Date
- 2022-10-16
- Comments
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im paying 3months now for the internet and i don’t have it !!! im waiting for the engineer every week and no one came , really disappointed with them i just want to cancel everything , costumer service awful, the are lying every time im contact them
- Location
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